Blackbe;rry INTERNET SERVICE - FEATURE AND TECHNICAL OVERVIEW... User manual

BlackBerry Internet Service
Version: 3.2
User Guide

SWDT987396-1091001-0907113812-001

Contents
Getting started........................................................................................................................................................................................................................................... 2
About the messaging service plans for the BlackBerry Internet Service............................................................................................................................................ 2
Basics........................................................................................................................................................................................................................................................... 2
Troubleshooting.......................................................................................................................................................................................................................................... 5
Setting up existing email addresses........................................................................................................................................................................................................ 7
Email address basics.................................................................................................................................................................................................................................. 7
Adding an email address........................................................................................................................................................................................................................... 8
Troubleshooting.......................................................................................................................................................................................................................................... 11
Setting up a BlackBerry email address.................................................................................................................................................................................................... 12
BlackBerry email address basics.............................................................................................................................................................................................................. 12
Troubleshooting.......................................................................................................................................................................................................................................... 15
Changing email address information...................................................................................................................................................................................................... 17
Changing email address information...................................................................................................................................................................................................... 17
Changing access options.......................................................................................................................................................................................................................... 20
Changing display options.......................................................................................................................................................................................................................... 23
Delete an email address............................................................................................................................................................................................................................ 26
Troubleshooting.......................................................................................................................................................................................................................................... 26
Managing email messages....................................................................................................................................................................................................................... 28
Email message forwarding........................................................................................................................................................................................................................ 28
Email message filters................................................................................................................................................................................................................................. 31
Troubleshooting.......................................................................................................................................................................................................................................... 37
Synchronization.......................................................................................................................................................................................................................................... 39
Synchronizing email messages................................................................................................................................................................................................................. 39
Synchronizing contacts............................................................................................................................................................................................................................. 40
Synchronizing calendars........................................................................................................................................................................................................................... 42
Troubleshooting.......................................................................................................................................................................................................................................... 43
BlackBerry devices..................................................................................................................................................................................................................................... 44
BlackBerry device basics........................................................................................................................................................................................................................... 44
Troubleshooting.......................................................................................................................................................................................................................................... 45
Glossary....................................................................................................................................................................................................................................................... 47
Provide feedback........................................................................................................................................................................................................................................ 49
Legal notice................................................................................................................................................................................................................................................. 50

Getting started
About the messaging service plans for the BlackBerry Internet Service
There are multiple messaging service plans for the BlackBerry® Internet Service. Each messaging service plan offers a different set of features.
Depending on your messaging service plan, you might not be able to create a BlackBerry email address or add existing email addresses to your
BlackBerry device.
For information about your messaging service plan, contact your wireless service provider.
Basics
About finding the web address for the BlackBerry Internet Service
To access your BlackBerry® Internet Service account using a browser on a computer, you need the web address that your wireless service
provider uses for the BlackBerry Internet Service web site.
To find the web address, try performing one of the following actions:
• Check the documentation that came with your BlackBerry device.
• Check your wireless service provider's web site.
• Search the Internet for "BlackBerry Internet Service" and the name of your wireless service provider and your country.
• Contact your wireless service provider for the web address.
Open the email setup application
Depending on your wireless service provider and the version of the BlackBerry® Device Software that is installed on your BlackBerry device,
the email setup application might not be available.
On your device, do one of the following:
• On the Home screen, click the Setup icon. Click Email Accounts.
• On the Home screen or in the Setup folder, click the Email Setup icon or Email Settings icon.
About accessing the BlackBerry Internet Service for the first time
The first time that you open the BlackBerry® Internet Service email setup application, or visit the BlackBerry Internet Service web site, you can
add a supported email address, create a BlackBerry email address, or do both.
Note: Depending on your messaging service plan, you might not be able to add email addresses or create a BlackBerry® email address for
your BlackBerry device.
User Guide Getting started
2

You might want to add an email address if you have an existing supported email account that you want to access from your BlackBerry device
or BlackBerry enabled device.
You might want to create a BlackBerry email address if you do not have another existing, supported email account or if you need an additional
email address that you can use to send and receive email messages.
If you log in to your BlackBerry Internet Service account using a user name and password, the next time that you access the BlackBerry Internet
Service web site, you must provide your login information.
About logging in using a user name and password
Note: Depending on your messaging service plan, you might not be able to add email addresses or create a BlackBerry® email address for
your BlackBerry device.
Depending on your wireless service provider, you might be required to provide a user name and password when you access your BlackBerry®
Internet Service account or you might be able to access your account automatically when you open the email setup application or visit the
BlackBerry Internet Service web site using a browser on your BlackBerry device.
If you access your BlackBerry Internet Service account automatically, you can choose to create a user name and password for your account.
When you create a user name and password you can access the BlackBerry Internet Service web site using a browser on your computer. If you
use Microsoft® Outlook® or Microsoft Outlook Express, you can download a utility from the BlackBerry Internet Service web site that can
configure your BlackBerry Internet Service account automatically based on your existing email settings. This utility is only available when you
access the BlackBerry Internet Service web site from a browser on your computer.
You can create a user name and password in the email setup application or on the BlackBerry Internet Service web site using a browser on
your device. After you create a user name and password, you receive a prompt to validate your email addresses by providing the password for
each address. You do not receive email messages on your device until you validate your email addresses.
Create a user name and password for your BlackBerry Internet Service account
Note: Depending on your messaging service plan, this feature might not be supported.
If you access your BlackBerry® Internet Service account using the email setup application or the browser on your BlackBerry® device and you
create a user name and password for your account, you cannot change back to access your account without a user name and password.
If you access your account using a browser on your computer, you already have a user name and password that you use to log in to your
BlackBerry Internet Service account and you do not need to complete this task.
From the email setup application on your device
1. In the email setup application, on the Email Accounts screen, press the Menu key.
2. Click Create User Name.
3. Click Next.
4. Complete the User name field.
5. Complete the Password field.
6. Complete the Confirm password field.
7. Click Next.
8. If necessary, type the password for the email address that is displayed. Click Next.
User Guide Getting started
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9. If necessary, repeat step 8 for each additional email address.
10. Click OK.
From the browser on your device
1. On the BlackBerry Internet Service web site, on the Settings web page, click Create User Name.
2. Click Create Login.
3. Complete the login information fields.
4. Click Next.
5. Click OK.
6. If necessary, type the password to validate the email address.
7. Click OK.
If you have additional email addresses, you receive prompts to validate each email address.
Change the password for your BlackBerry Internet Service account
Note: Depending on your messaging service plan, this feature might not be supported.
You can only change the password for your BlackBerry® Internet Service account if you access your BlackBerry Internet Service account using
a user name and password.
From the email setup application on your device
1. In the email setup application, on the Email Accounts screen, press the Menu key.
2. Click Change Password.
3. Complete the Old password field.
4. Complete the New password field.
5. Complete the Confirm password field.
6. Click Save.
From the browser on your device
1. On the BlackBerry Internet Service web site, on the Settings web page, click Change Password.
2. Complete the New password field.
3. Complete the Confirm password field.
4. Click OK.
From the browser on your computer
1. On the BlackBerry® Internet Service web site, in the left pane, click Password.
2. In the Old password field, type the password for your BlackBerry Internet Service account.
3. In the New password field, type a new password.
4. In the Confirm password field, type the password again.
5. Click Save.
User Guide Getting started
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Troubleshooting
The BlackBerry Internet Service web site displays the incorrect language
If you are able to access your BlackBerry® Internet Service account using a browser, you can choose the language that you want the web site
to display.
From the browser on your device
1. On the BlackBerry® Internet Service web site, on the Email Accounts screen, click Settings.
2. Click Language.
3. Click the language you want the web site to display.
4. Click Next.
From the browser on your computer
On the login web page, before you log in, click the language that you want the web site to display.
The password for my BlackBerry Internet Service account is no longer a secret
You have a password if you access your BlackBerry® Internet Service account using a user name and password.
Log in to the email setup application or the BlackBerry Internet Service web site and change your password.
I have forgotten my password and cannot log in to the BlackBerry Internet Service
You have a password for your BlackBerry® Internet Service account if you access your BlackBerry Internet Service account using a user name
and password. You can request to have your password sent to your BlackBerry device.
From the email setup application on your device
1. In the email setup application, on the login screen, click Forgot Password?
2. Type your user name.
3. Click OK.
From the browser on your device
1. On the BlackBerry Internet Service web site, on the login web page, click Forgot password?
2. Type your user name.
3. Click Submit.
User Guide Getting started
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From the browser on your computer
1. On the BlackBerry® Internet Service web site, on the login web page, click Forgot password?
2. Type your user name or device PIN.
3. Click Request Password.
I cannot remember my user name for the BlackBerry Internet Service
Contact your wireless service provider to request this information.
I do not know if I am using the email setup application or the browser on my device
The procedures for setting up and managing email are different depending on how you access your BlackBerry® Internet Service account. To
determine which procedures to follow, perform the following actions:
1. To access your BlackBerry® Internet Service account from your device, do one of the following:
• On the Home screen, click the Setup icon. Click Email Accounts.
• On the Home screen or in the Setup folder, click the Email Setup icon or Email Settings icon.
2. Press the Menu key.
• If the Service Books option appears in the menu, you are using the email setup application. Follow the procedures that are labeled
"From the email setup application on your device".
• If the Service Books option does not appear on the menu, you are using the browser. Follow the procedures that are labeled "From
the browser on your device".
User Guide Getting started
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Setting up existing email addresses
Email address basics
About adding email addresses
Note: Depending on your messaging service plan, you might not be able to add email addresses or create a BlackBerry® email address for
your BlackBerry device.
When you add a supported email address to the BlackBerry® Internet Service, the BlackBerry Internet Service creates a link between the
BlackBerry Internet Service and the email account that is associated with the email address that you add.
This link enables you to send and receive email messages on your BlackBerry device using your email address. With the BlackBerry Internet
Service, you can add up to ten supported email addresses and you can create one BlackBerry email address. If you add email addresses for
more than one email account, you can access all of your email messages in the messages application on your device.
Email messages continue to be delivered to the existing email account as they were before you added the email address to the BlackBerry
Internet Service.
You can add email addresses that are associated with the following email account types:
• email accounts that you access through your Internet service provider
• POP or IMAP email accounts that you access through your Internet service provider
• email accounts that use a Microsoft® Exchange server that you access using Microsoft® Outlook® Web Access
Note: Depending on your Internet service provider, you might not be able to add email addresses that are associated with certain email account
types. For more information, contact your Internet service provider.
Note: Not all devices with BlackBerry® Connect™ software support more than one email address.
About user names for email addresses
When you add an existing email address, your user name might take one of the following formats:
•login ID: The login ID is the part of the email address before the at sign (@), for example, justinjones in [email protected]. In some
cases, this login ID could be the login name that you use to log in to your organization's network.
•network domain name and login ID: If you work for an organization that uses more than one network domain, the user name might use
the format domain\username. For example, if the email address is [email protected] and the domain is domain 1, then the login
ID is justinjones, and the network domain name and login ID is domain1\justinjones.
About email message storage
Note: Depending on your messaging service plan, this feature might not be supported.
User Guide Setting up existing email addresses
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The BlackBerry® Internet Service stores your email messages that are larger than 4KB on the BlackBerry Internet Service server for 30 days.
After 30 days, the BlackBerry Internet Service deletes the email messages from the BlackBerry service infrastructure. The email messages
remain on your BlackBerry device, but you cannot reply to or forward these email messages.
To reply to or forward email messages, if you have another email account, you can set your BlackBerry email address to automatically forward
a copy of email messages that you send from or receive on your device to another email address. For information about how long your email
service provider's server stores email messages, contact your email service provider.
About wireless email reconciliation
Note: Depending on your messaging service plan, this feature might not be supported.
If you add an email address to your BlackBerry® device, email messages that you open or delete on your device might be marked automatically
as opened or deleted in your email account. Email messages that you delete from your email account inbox (for example, by accessing your
email account through a browser on a computer) are deleted from your device. If you turn off wireless email reconciliation on your device,
deleted and opened email messages do not synchronize between your device and your email account.
If you have a Microsoft® Outlook® Web Access work email account, an IMAP email account, or a Windows Live™ Hotmail® email account, email
messages that you send from your device are copied to the sent items folder in your email account. Likewise, email messages that you delete
are copied to the deleted items folder (except for Windows Live Hotmail).
Note: Depending on the type of email account you add or the way your email account is set up, wireless email reconciliation might not be
available.
If you have a work email account that uses Microsoft Outlook Web Access 5.5, email messages that you send from your device are not copied
to the sent items folder in your email account.
Depending on your wireless service provider, wireless email reconciliation for the sent items folder on your device might not be available for
your Windows Live Hotmail email account.
Adding an email address
Add an email address
Note: Depending on your messaging service plan, you might not be able to add email addresses or create a BlackBerry® email address for
your BlackBerry device.
From the email setup application on your device
1. In the email setup application, on the Email Accounts screen, press the Menu key.
2. Click Add Email Account.
3. Click your email account type.
4. Type your email address information. Click Next.
5. If the BlackBerry® Internet Service cannot add your email address, type your email address and password again. Click Next.
User Guide Setting up existing email addresses
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6. If the BlackBerry Internet Service still cannot add your email address, perform one of the following actions. Your email service provider or
administrator can provide you with the information required and help you determine which action is appropriate for your email address.
•For most types of email addresses, click POP/IMAP (Most common). Provide the advanced setup information for your email address.
Click Next.
•If your email address uses Microsoft® Exchange, click Outlook Web Access (Exchange). Provide the setup information for your email
address. Click Next.
7. If necessary, select the Contacts check box. Click Next.
8. Click OK until the Email Accounts screen appears.
From the browser on your device
1. On the BlackBerry® Internet Service web site, on the Settings web page, click Email Accounts.
2. Click Add My Existing Email Account.
3. Type your email address information. Click Next.
4. If the BlackBerry Internet Service cannot add your email address, type your email address information again. Click Next.
5. If the BlackBerry Internet Service still cannot add your email address, perform one of the following actions. Your email service provider or
administrator can provide you with the information required and help you determine which action is appropriate for your email address.
• For most types of email addresses, click POP/IMAP (Most common). Click Next. Provide the advanced setup information for your
email address. Click Next.
•If your email address uses Microsoft® Exchange, click Microsoft Outlook Web Access. Click Next. Provide the setup information for
your email address. Click Next.
From the browser on your computer
1. On the BlackBerry® Internet Service web site, in the left pane, click Email Accounts.
2. Click Set Up Email.
3. Type your email address information. Click Next.
4. If the BlackBerry Internet Service cannot add your email address, type your email address information again. Click Next.
5. If the BlackBerry Internet Service still cannot add your email address, do one of the following. (Your email service provider or administrator
can provide you with the information required and help you determine which action is appropriate for your email address.)
•For most types of email addresses, select the POP/IMAP (Most common) option and provide the advanced setup information for your
email address. Click Next.
•If your email address uses Microsoft® Exchange, select the Microsoft Exchange (using Microsoft Outlook Web Access) option and
provide the setup information for your email address. Click Next.
• If you use Microsoft® Outlook® or Microsoft® Outlook® Express on your computer to access your email account, select the
Automatically detect my POP/IMAP email setting from Microsoft Outlook / Outlook Express on my computer option. Click
Install And Detect. Complete the instructions on the screen to download and install a utility that uses the Microsoft Outlook or
Microsoft Outlook Express settings on your computer to add your email address. (This option is only available when you use Windows®
Internet Explorer®.)
6. If necessary, to synchronize contacts or calendar entries between your email account and your BlackBerry device, select the Contacts
check box or Calendar check box. Click Next.
User Guide Setting up existing email addresses
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Setup fields for email addresses (POP or IMAP)
Depending on your messaging service plan, these options might not be available.
Email address:
Type the complete email address of the email account that you want to add (for example, [email protected]).
Email password:
Type the password for your personal email account or the password that you used to set up your email application on your computer.
Passwords are usually case sensitive.
Email server:
Type the address of your messaging server. The address of your messaging server can usually be derived from your email address. For
example, if your email address is [email protected], the address of your messaging server might be mail.blackberry.com,
imap.blackberry.com, or pop.blackberry.com. If you do not know the address of your messaging server, contact your Internet service
provider.
User name:
Type the user name that you use to log in to your email account. Usually, the user name is the part of the email address before the at sign
(@), for example, justinjones in [email protected]. However, it could also be your complete email address.
Setup fields for Microsoft Outlook Web Access email addresses
Depending on your messaging service plan, these options might not be available.
Email address:
Type the complete email address of the email account that you want to add.
Email password:
Type the password that you use to log in to your email account on your organization's network. Passwords are usually case sensitive.
Web Access URL:
Type the web address that you use to access your work email account using a browser on your computer and Microsoft® Outlook® Web
Access.
User name:
Type your user name. The user name is the part of the email address before the at sign (@). For example, justinjones in
[email protected]. In some cases, this might be the login name that you use to log in to your organization's network. If your
organization uses multiple network domains, the user name might follow the format domain name\user name. For example, if the email
address is [email protected] and the domain is domain 1, then the user name is justinjones, and the network domain name and
user name are domain1\justinjones.
Mailbox name:
User Guide Setting up existing email addresses
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Type the mailbox name for your Microsoft Outlook account. The mailbox name is the same as your login name, and it is usually case
sensitive.
Troubleshooting
I cannot open email messages from my email account using my device
Note: Depending on your messaging service plan, this feature might not be supported.
The email message you are trying to open might be too large. Email messages that the BlackBerry® Internet Service retrieves from supported
email applications cannot exceed 5 MB.
Using a browser on your computer or the email application on your computer, log in to your email address and open the email message.
I cannot add an email address
Note: Depending on your messaging service plan, you might not be able to add email addresses or create a BlackBerry® email address for
your BlackBerry device.
TheBlackBerry®InternetServicesupportsthemostcommontypesofemailaccountsandaccessoptions.However,theremaybesomesituations
that can prevent you from setting up your email account with the BlackBerry Internet Service.
Try performing the following actions:
• Verify that you have provided the correct information for your email account.
•Verify if your email service provider only allows you to access your email account using a browser on a computer, which might prevent
you from adding your email address.
• Verify if your email service provider requires you to subscribe to a premium email account to set up your email account with the
BlackBerry Internet Service.
• Verify if your email service provider requires you to turn on client access (for example, POP) to set up your email account with the
BlackBerry Internet Service.
For more information, contact your email service provider.
User Guide Setting up existing email addresses
11

Setting up a BlackBerry email address
BlackBerry email address basics
About the BlackBerry email address
Note: Depending on your messaging service plan, this feature might not be supported.
You can create a BlackBerry® email address that you can use to send and receive email messages on your BlackBerry device. You must use
your device to access the email messages that are sent to your BlackBerry email address. You cannot read these email messages using a
computer.
You might want to create a BlackBerry email address in the following situations:
• You do not have an existing email address that you want to access using your device.
• You added email addresses for existing email accounts to the BlackBerry® Internet Service, but you want an additional email address.
You can specify a user name for your BlackBerry email address when you create it. The user name is the part of the email address before the
at sign (@), for example, justinjones in [email protected]. To change your user name, you must delete your BlackBerry email address
and create a new one.
Note: You can only have one BlackBerry email address at a time.
About email message storage
Note: Depending on your messaging service plan, this feature might not be supported.
The BlackBerry® Internet Service stores your email messages that are larger than 4KB on the BlackBerry Internet Service server for 30 days.
After 30 days, the BlackBerry Internet Service deletes the email messages from the BlackBerry service infrastructure. The email messages
remain on your BlackBerry device, but you cannot reply to or forward these email messages.
To reply to or forward email messages, if you have another email account, you can set your BlackBerry email address to automatically forward
a copy of email messages that you send from or receive on your device to another email address. For information about how long your email
service provider's server stores email messages, contact your email service provider.
Create a BlackBerry email address
Note: Depending on your messaging service plan, this feature might not be supported.
From the email setup application on your device
1. In the email setup application, on the Email Accounts screen, press the Menu key.
2. Click Add Email Account.
3. Click Create New Address.
4. Type the setup information for your BlackBerry® email address.
User Guide Setting up a BlackBerry email address
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5. Click Next.
6. Click OK.
7. Click your BlackBerry email address.
8. Press the Menu key.
9. Click Edit.
10. Change the options for your BlackBerry email address.
11. Press the Menu key.
12. Click Save.
From the browser on your device
1. On the BlackBerry® Internet Service web site, on the Settings web page, click Email Accounts.
2. Click Add My Existing Email Account.
3. Click name@<wirelessserviceprovider.blackberry.com>.
4. Type the setup information for your BlackBerry email address.
5. Click Next.
6. Click OK.
7. Under your BlackBerry email address, click Edit.
8. Change the options for your BlackBerry email address.
9. Click Finish.
From the browser on your computer
1. On the BlackBerry Internet Service web site, in the left pane, click Email Accounts.
2. Click Set Up Email.
3. Select the Need an email account option.
4. Type the setup information for your BlackBerry email address.
5. Click Next.
6. Click Signature and Settings.
7. Change the options for your BlackBerry email address.
8. Click Finish.
Setup fields for the BlackBerry email address
Depending on your messaging service plan, these options might not be available.
User name:
Type a user name for your BlackBerry® email address. Your user name will appear before the @ sign in your BlackBerry email address. The
user name must begin with a letter or number, must be 4 to 32 characters long, and can contain uppercase and lowercase letters (a to z,
A to Z), numbers (0 to 9), underscores (_), dashes (-), and periods (.).
Password:
Type a password.
User Guide Setting up a BlackBerry email address
13

Confirm Password:
Type the password again.
Secret question:
Select a predefined secret question or type a secret question. The question cannot exceed 100 characters.
Secret answer:
Type an answer for the secret question. Your secret answer must not exceed 100 characters and is not case sensitive.
Setup options for the BlackBerry email address
Depending on your messaging service plan, these options might not be available.
Email account name:
Type a description for your email account. This email account name appears on the Home screen of your BlackBerry® device below the
messages application icon for the BlackBerry email address.
Password:
Change the password for your BlackBerry email address. You use this password when you change options for the email address or need
to validate the email address. If you access the BlackBerry® Internet Service using a user name and password, this does not change your
password for the BlackBerry Internet Service, only for your BlackBerry email address.
Secret question:
Change the secret question that the BlackBerry Internet Service uses to confirm your identity. If you forget the password for your BlackBerry
email address, you must answer your secret question correctly to send your password to your BlackBerry device.
Reply to:
Type an email address that replies are sent to when your contacts reply to your email messages. You can use the Reply to email address
to hide your BlackBerry email address. If you added more than one email address to the BlackBerry Internet Service, you can make email
messages that you send from one email address appear as if you sent them from another email address.
Your name:
Type the display name that you want to appear in the From field of email messages that you send. The display name identifies you as the
sender of an email message in a friendly, informal manner.
Signature:
Type a signature for your email address. Your signature appears at the end of email messages that you send from your BlackBerry device.
Auto BCC to:
Type an email address to which you want to automatically forward a blind copy of email messages that you send from your BlackBerry
device.
Auto forward to:
Type an email address to which you want to automatically forward a copy of all received email messages from your BlackBerry device,
including all attachments and text.
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Auto forward:
Specify whether you want to automatically forward a copy of all of your incoming email messages.
Only messages with attachments:
Specify whether you want to automatically forward a copy of email messages with attachments only.
About setting up email message forwarding
Note: Depending on your messaging service plan, this feature might not be supported.
Depending on your email service provider, you might be able to specify options to forward incoming email messages from another email account
to your BlackBerry® email address. You might encounter one of the following situations:
• Your email service provider might allow you to set up email message forwarding.
• Your email service provider might set up email message forwarding for you, if you request the service.
• Your email service provider might not allow you to forward email messages to other email addresses.
For more information about setting up or stopping email message forwarding, see the online help in your email account or contact your email
service provider.
If you use an email application on your computer (such as Microsoft® Outlook®, Microsoft® Outlook® Express, or Apple Mail) to access another
email address and your computer is always turned on and has a constant connection to the Internet, you might be able to set up your email
application to forward incoming email messages to your BlackBerry email address. For example, to set up email message forwarding in Microsoft
Outlook, you can create a forwarding rule for email messages. For more information, see the online help in your email application or contact
your administrator.
Troubleshooting
I cannot create my BlackBerry email address
Note: Depending on your messaging service plan, this feature might not be supported.
Try performing the following actions:
• Verify that the user name that you type contains supported characters.
• Verify that you do not already have an existing BlackBerry email address.
I cannot use a particular name to create a BlackBerry email address
Note: Depending on your messaging service plan, this feature might not be supported.
The user name that you typed might be taken by another BlackBerry® Internet Service subscriber.
Try performing the following actions:
• Verify that your user name is 1 to 32 characters long.
• Verify that your user name contains only supported characters.
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• Select one of the alternate user names that appear or type another user name.
I cannot remember the password for my BlackBerry email address
You can request to have your password sent to your BlackBerry® device.
From the email setup application on your device
1. In the email setup application, on the Change Password screen, click Forgot Password?.
2. Type the answer to your secret question.
3. Click OK.
4. Click OK.
From the browser on your device
1. On the BlackBerry Internet Service web site, complete one of the following actions:
• On the Password Verification web page, click Forgot Password?
• On the Change Password web page, click Forgot Password?
2. Type the answer to your secret question.
3. Click Submit.
4. Click OK.
From the browser on your computer
Note: Depending on your messaging service plan, this feature might not be supported.
1. On the BlackBerry Internet Service web site, in the left pane, click Email Accounts.
2. Click the Edit icon beside your BlackBerry email address.
3. Click Forgot your password? Send it to your BlackBerry device.
4. Type the answer to your secret question.
5. Click Send.
I cannot reply to or forward an email message
Note: Depending on your messaging service plan, this feature might not be supported.
The email message that you are trying to reply to or forward might be more than 30 days old. After 30 days, email messages remain on your
BlackBerry® device, but you cannot reply to or forward them.
Try one of the following actions:
• If the email message is from your BlackBerry email address, set up your BlackBerry email address to automatically forward a copy of
email messages that you send or receive on your device to another email address, and then reply to or forward the email message from
that email account.
• If the email message is not from your BlackBerry email address, access your email address from a computer and reply to or forward
the email message from there.
User Guide Setting up a BlackBerry email address
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Changing email address information
Changing email address information
About changing your email address or email address password
Note: Depending on your messaging service plan, this feature might not be supported.
When you add an email address to the BlackBerry® Internet Service, you provide the email address and password.
If you want to change your email address, you must delete the existing email address from the email setup application or the BlackBerry Internet
Service web site and add the new email address.
If you change your email address password through your email service provider, you must update the password in the email setup application
or on the BlackBerry Internet Service web site.
Change the password for an email address that you added to your device
Note: Depending on your messaging service plan, this feature might not be supported.
From the email setup application on your device
1. In the email setup application, on the Email Accounts screen, highlight an email address.
2. Press the Menu key.
3. Click Edit.
4. Click Login Information.
5. Type the new password.
6. Press the Menu key.
7. Click Save.
From the browser on your device
1. On the BlackBerry® Internet Service web site, on the Settings web page, click Email Accounts.
2. Under the email address, click Edit.
3. Delete the existing password.
4. Type the new password.
5. Click Save.
From the browser on your computer
1. On the BlackBerry® Internet Service web site, in the left pane, click Email Accounts.
2. Click the Edit icon beside an email address.
3. Delete the existing password.
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4. Type the new password.
5. Click Save.
About changing your BlackBerry email address
Note: Depending on your messaging service plan, this feature might not be supported.
When you create your BlackBerry® email address, the BlackBerry® Internet Service uses the user name that you provide to create the part of
your email address before the at sign (@) (for example, justinjones in [email protected]). If you want to change the user name part
of your BlackBerry email address, you must delete your existing BlackBerry email address and create a new BlackBerry email address.
When you create a new BlackBerry email address, if the new user name that you type is not available, the BlackBerry Internet Service will provide
you with alternate user names. You can select one of the alternate user names or type your own user name.
Note: When you delete your BlackBerry email address, the BlackBerry Internet Service stops sending email messages that are addressed to
your previous BlackBerry email address to your BlackBerry device.
About changing the password and secret question for your BlackBerry email address
Note: Depending on your messaging service plan, this feature might not be supported.
When you create a BlackBerry® email address, you specify a password and a secret question and answer for the BlackBerry email address.
When you change your password, secret question, or answer to your secret question, you must type the current password for your BlackBerry
email address. If you cannot remember the current password, you must type the answer to your secret question so that the BlackBerry® Internet
Service can send the password to your BlackBerry device.
Change the password for your BlackBerry email address
Note: Depending on your messaging service plan, this feature might not be supported.
If you log in to your BlackBerry® Internet Service account using a user name and password, you do not have a password for your BlackBerry
email address and do not need to perform this task.
From the email setup application on your device
1. In the email setup application, on the Email Accounts screen, highlight your BlackBerry email address.
2. Press the Menu key.
3. Click Edit.
4. Click Login Information.
5. Complete the Old password field.
6. Complete the New password field.
7. Complete the Confirm new password field.
8. Press the Menu key.
9. Click Save.
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