Blackbe;rry AH0QIKO - Lotus Domino Enterprise Server Installation and operation manual

BlackBerry Enterprise Server for
IBM Lotus Domino
Version: 5.0 | Service Pack: 3
Upgrade Guide

Published: 2011-07-29
SWDT561575-1649561-0729024836-001

Contents
1 Revision history................................................................................................................................................. 5
2 Overview: BlackBerry Enterprise Server........................................................................................................... 6
3Planning a BlackBerry Enterprise Server upgrade............................................................................................ 7
Supported BlackBerry Enterprise Server versions that you can upgrade......................................................... 7
Replacing the BlackBerry Manager with the BlackBerry Administration Service............................................. 7
Upgrade implications for the BlackBerry Configuration Database................................................................... 8
Synchronizing data over the wireless network automatically.......................................................................... 8
Upgrade application for BlackBerry Enterprise Server..................................................................................... 8
Upgrading the BlackBerry Enterprise Server if your organization's environment includes BlackBerry Mobile
Voice System 4.6............................................................................................................................................... 9
4Hardware requirements: BlackBerry Enterprise Server.................................................................................... 10
5 System requirements........................................................................................................................................ 12
System requirements: BlackBerry Enterprise Server........................................................................................ 12
System requirements: BlackBerry Administration Service and BlackBerry Web Desktop Manager................ 13
System requirements: BlackBerry Enterprise Server databases....................................................................... 14
System requirements: BlackBerry Attachment Service.................................................................................... 15
System requirements: BlackBerry Collaboration Service.................................................................................. 16
System requirements: BlackBerry MDS Connection Service............................................................................ 18
System requirements: BlackBerry Monitoring Service..................................................................................... 19
System requirements: BlackBerry Router......................................................................................................... 19
System requirements for your organization's environment............................................................................. 20
System requirements: Browsers for BlackBerry Web Desktop Manager, BlackBerry Administration Service,
and BlackBerry Monitoring Service users......................................................................................................... 20
System requirements: Messaging server.......................................................................................................... 21
System requirements: Email applications for users.......................................................................................... 22
System requirements: Firewall......................................................................................................................... 22
System requirements: Instant messaging server.............................................................................................. 22
Supported features and environments............................................................................................................. 23
Unsupported environments.............................................................................................................................. 23
6 Preupgrade tasks.............................................................................................................................................. 25
Configuring a messaging environment............................................................................................................. 25
Configure a group for the BlackBerry Enterprise Server........................................................................... 25

Configure the Server document to permit the BlackBerry Enterprise Server to move user accounts
within a BlackBerry Domain...................................................................................................................... 25
Configuring connections for the BlackBerry Enterprise Server databases....................................................... 25
Specifying permissions when you connect to the BlackBerry Enterprise Server databases using
Windows authentication or Microsoft SQL Server authentication............................................................ 26
Configuring the local system account in an IBM Lotus Domino environment.......................................... 27
Resolving IT policy and application control policy conflicts in a mixed version environment.......................... 27
Resolve IT policy and application control policy conflicts in a mixed version environment...................... 28
Backing up the BlackBerry Enterprise Server databases.................................................................................. 28
Back up the BlackBerry Enterprise Server databases................................................................................ 28
Removing the BlackBerry MDS Integration Service.......................................................................................... 29
Run the CreateDB executable to remove the BlackBerry MDS Integration Service.................................. 31
Upgrade implications for VoIP profiles............................................................................................................. 33
Delete a VoIP profile.................................................................................................................................. 34
Install the SNMP service for monitoring by the BlackBerry Monitoring Service.............................................. 34
Creating a BlackBerry Administration Service pool using DNS round robin that includes the BlackBerry
Web Desktop Manager..................................................................................................................................... 34
Create the DNS record for a BlackBerry Administration Service instance........................................................ 35
Preparing the computer that hosts the BlackBerry Collaboration Service for use with Microsoft Office
Communications Server 2007 R2...................................................................................................................... 36
Preparing the computer that hosts the BlackBerry Collaboration Service for use with Microsoft Lync
Server 2010....................................................................................................................................................... 37
Applications that are installed with the BlackBerry Enterprise Server components........................................ 38
Prerequisites: Upgrading the BlackBerry Enterprise Server software.............................................................. 38
Performing a test upgrade of the BlackBerry Configuration Database............................................................ 40
Perform a test upgrade of the BlackBerry Configuration Database.......................................................... 40
7 Upgrading the BlackBerry Enterprise Server software by using the in-place upgrade process........................ 42
Upgrade the BlackBerry Enterprise Server software by overwriting the existing version and using the
existing BlackBerry Configuration Database..................................................................................................... 42
Specifying a name for the BlackBerry Administration Service pool during the installation process......... 44
Upgrade the BlackBerry Enterprise Server instances that you configured for disaster recovery..................... 45
8 Upgrading the BlackBerry Enterprise Server using the cutover upgrade process and upgrade the existing
BlackBerry Configuration Database.................................................................................................................. 46
Upgrade a BlackBerry Configuration Database................................................................................................. 46
BESMgmt.cfg properties............................................................................................................................ 47
Install the BlackBerry Enterprise Server on a new computer and upgrade the existing BlackBerry
Configuration Database.................................................................................................................................... 48

Specifying a name for the BlackBerry Administration Service pool during the installation process......... 50
Move user accounts to a new BlackBerry Enterprise Server using the BlackBerry Administration Service..... 50
Prevent the previous BlackBerry Enterprise Server from connecting to the BlackBerry Infrastructure........... 51
Start the new BlackBerry Enterprise Server...................................................................................................... 51
9 Upgrading the BlackBerry Enterprise Server using the cutover upgrade process and create a BlackBerry
Configuration Database.................................................................................................................................... 52
Create a BlackBerry Configuration Database.................................................................................................... 52
BESMgmt.cfg properties............................................................................................................................ 53
Install the BlackBerry Enterprise Server on a new computer and create a new BlackBerry Configuration
Database........................................................................................................................................................... 54
Specifying a name for the BlackBerry Administration Service pool during the installation process......... 56
10 Upgrading the BlackBerry Enterprise Server software in phases..................................................................... 57
Upgrade multiple BlackBerry Enterprise Server instances in phases............................................................... 57
Upgrade a standalone BlackBerry Router......................................................................................................... 58
Test the connection from the BlackBerry Router to the BlackBerry Infrastructure.................................. 59
11 Postupgrade tasks............................................................................................................................................. 60
Resend the database mirroring parameters to BlackBerry Enterprise Server components............................. 60
Restore the BlackBerry MDS Connection Service configuration files............................................................... 60
Upgrade the BlackBerry database notification system..................................................................................... 61
Best practice: Running the BlackBerry Enterprise Server................................................................................. 62
Configure the BlackBerry Administration Service instances in a pool to communicate across network
subnets............................................................................................................................................................. 63
Log in to the BlackBerry Administration Service for the first time................................................................... 63
There is a problem with this website's security certificate....................................................................... 63
Change applications to support BlackBerry MDS Connection Service failover................................................. 64
Configuring support for new attachments....................................................................................................... 65
Configure an upgraded BlackBerry Enterprise Server to support new attachment extensions................ 65
Configure an upgraded BlackBerry Attachment Service to support new attachment distillers................ 65
Assigning an IT policy to a group...................................................................................................................... 66
Remove an IT policy from a user account.................................................................................................. 66
Restrict database permissions for the BlackBerry Attachment Service............................................................ 66
Configuring minimum Microsoft SQL Server permissions for the Windows account....................................... 67
Configure minimum Microsoft SQL Server permissions for the Windows account.................................. 68
Configuring a computer for monitoring............................................................................................................ 68
Configure the SNMP service for monitoring.............................................................................................. 68
Configure the BlackBerry Monitoring Service to monitor a BlackBerry Enterprise Server........................ 69

Configure the BlackBerry Mail Store Service to use a local system account.................................................... 69
Store database credentials for the local system account................................................................................. 70
Provisioning the BlackBerry Collaboration Service as a trusted application.................................................... 70
Manually provision the BlackBerry Collaboration Service as a trusted application.................................. 71
Turn off automatic provisioning of the BlackBerry Collaboration Service as a trusted application.......... 71
12 Troubleshooting the BlackBerry Enterprise Server upgrade process............................................................... 73
Failed to write License Key to the Database..................................................................................................... 73
Previous version detected but no database available...................................................................................... 73
Could not open ID file....................................................................................................................................... 73
Attempt to establish connection failed with security reason "3"..................................................................... 74
You encounter errors when you try to upgrade the BlackBerry Configuration Database................................ 74
You cannot resolve errors that occur when you move users........................................................................... 74
A third-party tool did not install and the BlackBerry Enterprise Server setup application closed................... 74
The BlackBerry Monitoring Service cannot monitor events............................................................................. 75
Restore a BlackBerry Configuration Database.................................................................................................. 75
Various BlackBerry Enterprise Server components do not start...................................................................... 76
You cannot access the BlackBerry Administration Service............................................................................... 76
You cannot create a user account in the BlackBerry Administration Service................................................... 77
The BlackBerry Administration Service pool name is the same as the FQDN of the host computer................ 77
IBM Lotus Domino takes a long time to complete cluster replication.............................................................. 78
Some web services do not function correctly after upgrading the BlackBerry Enterprise Server for IBM
Lotus Domino.................................................................................................................................................... 78
13 Glossary............................................................................................................................................................ 79
14 Provide feedback.............................................................................................................................................. 83
15 Legal notice....................................................................................................................................................... 84

Revision history 1
Date Description
29 July 2011 Updated the following topics:
• Unsupported environments
• Upgrade the BlackBerry Enterprise Server software by overwriting the
existing version and using the existing BlackBerry Configuration
Database
• Install the BlackBerry Enterprise Server on a new computer and
upgrade the existing BlackBerry Configuration Database
9 May 2011 Updated the following topics:
• System requirements: BlackBerry Enterprise Server
• System requirements: BlackBerry Administration Service and
BlackBerry Web Desktop Manager
• System requirements: BlackBerry Enterprise Server databases
• System requirements: BlackBerry Attachment Service
• System requirements: BlackBerry Collaboration Service
• System requirements: BlackBerry MDS Connection Service
• System requirements: BlackBerry Monitoring Service
• System requirements: BlackBerry Router
• Supported features and environments
• Preparing the computer that hosts the BlackBerry Collaboration
Service for use with Microsoft Lync Server 2010
• Upgrade the BlackBerry Enterprise Server software by overwriting the
existing version and using the existing BlackBerry Configuration
Database
• Install the BlackBerry Enterprise Server on a new computer and
upgrade the existing BlackBerry Configuration Database
• Install the BlackBerry Enterprise Server on a new computer and create
a new BlackBerry Configuration Database
11 March 2011 Initial version
Upgrade Guide Revision history
5

Overview: BlackBerry Enterprise Server 2
The BlackBerry® Enterprise Server is designed to be a secure, centralized link between an organization's wireless
network, communications software, applications, and BlackBerry devices. The BlackBerry Enterprise Server
integrates with your organization's existing infrastructure, which can include messaging and collaboration software,
calendar and contact information, wireless Internet and intranet access, and custom applications, to provide device
users with mobile access to your organization's resources.
The BlackBerry Enterprise Server supports AES and Triple DES encryption to protect and ensure the integrity of
wireless data that is transmitted between the BlackBerry Enterprise Server components and devices. You can select
from more than 450 IT policy rules that you can configure to control the features of the devices that are used in your
organization's environment.
The BlackBerry Enterprise Server supports several optional components and configurations to meet your
organization's requirements. The BlackBerry Collaboration Service integrates with supported third-party instant
messaging servers to permit users to access your organization's instant messaging system from their devices using
the BlackBerry instant messaging client. You can use the BlackBerry Monitoring Service to monitor and troubleshoot
issues with BlackBerry Enterprise Server instances and monitor the activity of device users. You can configure the
BlackBerry Enterprise Server and the BlackBerry Enterprise Server components to support high availability to enhance
the consistency and reliability of your organization's environment.
You can manage the BlackBerry Enterprise Server, devices, and user accounts using the BlackBerry Administration
Service, a web application that is accessible from any computer that can access the computer that hosts the BlackBerry
Administration Service. You can use the BlackBerry Administration Service to manage a BlackBerry Domain, which
consists of one or more BlackBerry Enterprise Server instances and remote components that use a single BlackBerry
Configuration Database.
Upgrade Guide Overview: BlackBerry Enterprise Server
6

Planning a BlackBerry Enterprise Server
upgrade
3
If your organization's environment includes only one BlackBerry® Enterprise Server that is version 4.1 SP7 or later,
you can upgrade the BlackBerry Enterprise Server to the latest version by overwriting it or by installing it on a different
computer and moving the user data to the upgraded BlackBerry Enterprise Server.
If your organization's environment includes more than one BlackBerry Enterprise Server that is version 4.1 SP7 or
later, you can upgrade each BlackBerry Enterprise Server instance to the latest version in phases to reduce the risk
to your organization's environment and minimize the number of users that the upgrade might affect at the same
time.
For information about upgrading more than one BlackBerry Enterprise Server, see the BlackBerry Enterprise Server
Upgrade Planning Guide.
Supported BlackBerry Enterprise Server versions that you
can upgrade
You can upgrade the following BlackBerry® Enterprise Server versions to the latest version:
• BlackBerry Enterprise Server 5.0 or later
• BlackBerry Enterprise Server 4.1 SP7
If your organization has a BlackBerry Enterprise Server version that is not listed, you must first upgrade to one of the
BlackBerry Enterprise Server versions in the list above before you can upgrade to the latest version.
Replacing the BlackBerry Manager with the BlackBerry
Administration Service
In BlackBerry® Enterprise Server versions later than version 4.1, the BlackBerry Administration Service replaces the
BlackBerry Manager as the BlackBerry Enterprise Server component that you use to manage the BlackBerry Enterprise
Server and BlackBerry device users.
During the BlackBerry Enterprise Server upgrade process, the setup application removes the BlackBerry Manager. If
you installed a standalone BlackBerry Manager, you can remove the BlackBerry Manager after you install the
BlackBerry Administration Service.
After the BlackBerry Enterprise Server upgrade process completes, you must create administrator accounts for the
administrators in your organization and provide the administrators with new login information and the BlackBerry
Administration Service web address. If you try to run the BlackBerry Manager, it displays the "DB version greater
than maximum currently supported" message and closes.
Upgrade Guide Planning a BlackBerry Enterprise Server upgrade
7

Upgrade implications for the BlackBerry Configuration
Database
When you upgrade the BlackBerry® Enterprise Server to the latest version, you must also upgrade the BlackBerry
Configuration Database to the latest version. You can use the setup application to install or upgrade BlackBerry
Enterprise Server components such as the BlackBerry Configuration Database. The installation or upgrade process
upgrades the BlackBerry Configuration Database automatically so that the database and components run the same
version. If you do not want to use the setup application to upgrade the BlackBerry Configuration Database, you can
run the database upgrade scripts on the database server.
You cannot manage the BlackBerry Enterprise Server until you install the BlackBerry Administration Service version
that is the same as the BlackBerry Configuration Database version or upgrade the BlackBerry Administration Service
so that it is the same version as the BlackBerry Configuration Database.
You must move an MSDE database such as a BlackBerry Configuration Database from MSDE to a version of Microsoft®
SQL Server® that Microsoft fully supports. To upgrade a BlackBerry Configuration Database and move it from MSDE
to Microsoft SQL Server, you must create a copy of the BlackBerry Configuration Database, move the copy to Microsoft
SQL Server, and then upgrade the BlackBerry Configuration Database on the Microsoft SQL Server to the latest version.
BlackBerry® Enterprise Server for IBM® Lotus® Domino® versions 5.0 SP1 or later do not support the IBM® DB2® UDB.
Synchronizing data over the wireless network
automatically
When you upgrade the BlackBerry® Enterprise Server, the BlackBerry Synchronization Service sends updated service
books to the BlackBerry devices that can synchronize data over the wireless network. BlackBerry® Device Software
versions 4.0 and later can synchronize data automatically if the BlackBerry Enterprise Server is running.
If the data does not synchronize automatically, you must use the BlackBerry Administration Service to resend the
service books and synchronize the data.
Upgrade application for BlackBerry Enterprise Server
You can install or upgrade the BlackBerry® Enterprise Server, including service packs, by running the setup application.
You can also upgrade the BlackBerry Enterprise Server to a service pack by running the upgrade application for
BlackBerry Enterprise Server, which is available for download from www.blackberry.com/support.
If the BlackBerry Configuration Database is version 5.0 or later in the BlackBerry Domain, you can use the upgrade
application for BlackBerry Enterprise Server 5.0 SP3 to perform any of the following tasks:
• upgrade a BlackBerry Enterprise Server that is version 4.1 SP7 or later to version 5.0 SP3
• install a BlackBerry Enterprise Server or BlackBerry Enterprise Server components on a computer in the
BlackBerry Domain that does not already host a BlackBerry Enterprise Server instance or component
Upgrade Guide Upgrade implications for the BlackBerry Configuration Database
8

If the BlackBerry Configuration Database in the BlackBerry Domain is earlier than version 5.0, you cannot use the
upgrade application for BlackBerry Enterprise Server 5.0 SP3. You must upgrade the BlackBerry Enterprise Server by
running the setup application.
Upgrading the BlackBerry Enterprise Server if your
organization's environment includes BlackBerry Mobile
Voice System 4.6
The BlackBerry® Mobile Voice System 4.6 can work with several versions of the BlackBerry® Enterprise Server. If the
BlackBerry MVS supports the version that you want to upgrade the BlackBerry Enterprise Server to, you can use one
of the following upgrade processes:
• in-place upgrade process
• cutover process that upgrades a BlackBerry Configuration Database
• cutover process that creates a BlackBerry Configuration Database
If you use the in-place upgrade process, the BlackBerry MVS is not available to BlackBerry device users during the
upgrade process. When the in-place upgrade process is complete, the BlackBerry MVS resumes automatically.
If you use a cutover process to upgrade the BlackBerry Enterprise Server, you must perform several additional actions
before the BlackBerry MVS is available to users. For more information, visit www.blackberry.com/btsc to read article
KB21108.
Upgrade Guide Upgrading the BlackBerry Enterprise Server if your organization's environment includes BlackBerry
Mobile Voice System 4.6
9

Hardware requirements: BlackBerry Enterprise
Server
4
The following are requirements for a BlackBerry® Enterprise Server and the BlackBerry Enterprise Server components
that you install on a single computer, and excludes the BlackBerry Collaboration Service. The requirements are for a
BlackBerry Enterprise Server environment that includes users that receive 100 to 200 email messages each day.
You can improve the performance and reliability of the BlackBerry Enterprise Server by installing the BlackBerry
Enterprise Server components on multiple computers. If your BlackBerry Enterprise Server environment supports
up to 1000 users, install the BlackBerry Configuration Database on a computer that is separate from the computer
that hosts the BlackBerry Enterprise Server. If your BlackBerry Enterprise Server environment supports up to 2000
users, install the BlackBerry Configuration Database and the BlackBerry Administration Service on computers that
are separate from the computer that hosts the BlackBerry Enterprise Server.
Item Requirement
BlackBerry Enterprise Server that
supports up to 200 users
• Two processors, 2.0 GHz Intel® Xeon®
• 3 GB of memory
• 64-bit operating system: Two 64 GB drives (minimum), RAID 1
• 32-bit operating system: Two 36 GB drives (minimum), RAID 1
• 150 MB disk space for the BlackBerry Enterprise Server
• 400 MB disk space for the BlackBerry Administration Service
• Approximately 2 MB per user each day for log files (100 email messages
per user)
BlackBerry Enterprise Server that
supports up to 500 users
• Two processors, 2.8 GHz Intel Xeon
• 3 GB of memory
• 64-bit operating system: Two 64 GB drives (minimum), RAID 1 or four
64 GB drives (minimum), RAID 1+0
• 32-bit operating system: Two 36 GB drives (minimum), RAID 1 or four
36 GB drives (minimum), RAID 1+0
• 150 MB disk space for the BlackBerry Enterprise Server
• 400 MB disk space for the BlackBerry Administration Service
• Approximately 2 MB per user each day for log files (100 email messages
per user)
BlackBerry Enterprise Server that
supports up to 1000 users
• Single processor, 3.0 GHz Intel Xeon 5100 Series (Dual Core) or two
processors, 1.6 GHz Intel Xeon 5100 Series (Dual Core)
• 4 GB of memory
• 64-bit operating system: Four 64 GB drives (minimum), RAID 1+0
• 32-bit operating system: Four 36 GB drives (minimum), RAID 1+0
• 150 MB disk space for the BlackBerry Enterprise Server
• 400 MB disk space for the BlackBerry Administration Service
Upgrade Guide Hardware requirements: BlackBerry Enterprise Server
10

Item Requirement
• Approximately 2 MB per user each day for log files (100 email messages
per user)
BlackBerry Enterprise Server that
supports up to 2000 users
• 64-bit operating system recommended
• Single processor, 2.83 GHz Intel Xeon 5400 Series (Quad Core) or two
processors, 3.0 GHz Intel Xeon 5100 Series (Dual Core)
• 4 GB of memory
• 64-bit operating system: Six 64 GB drives (minimum), RAID 1+0 or eight
64 GB drives (minimum), RAID 1+0
• 32-bit operating system: Six 36 GB drives (minimum), RAID 1+0 or eight
36 GB drives (minimum), RAID 1+0
• 150 MB disk space for the BlackBerry Enterprise Server
• 400 MB disk space for the BlackBerry Administration Service
• Approximately 2 MB per user each day for log files (100 email messages
per user)
Upgrade Guide Hardware requirements: BlackBerry Enterprise Server
11

System requirements 5
For information about calculating hardware requirements, visit www.blackberry.com/go/serverdocs to see the
BlackBerry Enterprise Server Capacity Calculator and BlackBerry Enterprise Server Performance Benchmarking Guide.
System requirements: BlackBerry Enterprise Server
Item Requirement
operating system Any of the following operating systems:
• Windows Server® 2003 SP2 (32-bit or 64-bit)
• Windows Server 2003 R2 SP2 (32-bit or 64-bit)
• Windows Server 2008 SP2 (32-bit or 64-bit)
• Windows Server 2008 R2
• Windows Server 2008 R2 SP1
messaging server Any of the following servers:
• IBM® Lotus® Domino® 8.0.2 with a primary Domino Directory
• IBM Lotus Domino 8.5.1 with a primary Domino Directory
• IBM Lotus Domino 8.5.2 with a primary Domino Directory
32-bit IBM Lotus Domino A 32-bit IBM Lotus Domino server, even if the operating system is a 64-bit
operating system
notes.ini file A notes.ini file with the following conditions:
• read and write permissions
• SERVERKEYFILENAME value configured for the server.id name
partitioning of the messaging server A nonpartitioned messaging server on the computer that you want to install
the BlackBerry® Enterprise Server on
permissions for the messaging
server
A messaging server with the following permissions:
• membership in the LocalDomainServers group
• manager-level access to the mail files for user accounts
DIIOP task running In your organization's environment, an IBM Lotus Domino server running
the DIIOP task and, if you are using IBM Lotus Domino authentication with
the BlackBerry Administration Service or BlackBerry® Web Desktop
Manager, the directory assistance feature turned on
static IP address for the computer To install the BlackBerry Administration Service in a pool, a static IP address
for the computer that hosts the component
browser Windows® Internet Explorer® 7.0 to 8.0 with language preferences
configured to display encoded web pages
media player One of the following:
Upgrade Guide System requirements
12

Item Requirement
• if using Windows Server 2008, to support audio attachments, Windows
Media® Format SDK (for more information, visit
support.microsoft.com to read article 972098)
• if using Windows Server 2003, to support audio attachments, Windows
Media Player 9 or later
network proximity A high-speed, switched connection between the BlackBerry Enterprise
Server and messaging servers
monitoring To support the BlackBerry Monitoring Service, the SNMP service must be
running
File and Printer Sharing If using Windows Server 2003, to permit the BlackBerry Controller to
monitor BlackBerry Enterprise Server components, install File and Printer
Sharing
For more information, see the documentation for Windows Server
System requirements: BlackBerry Administration Service
and BlackBerry Web Desktop Manager
The following system requirements apply to the computer that you install the BlackBerry® Administration Service
and BlackBerry® Web Desktop Manager on.
Item Requirement
operating system Any of the following operating systems:
• Windows Server® 2003 SP2 (32-bit or 64-bit)
• Windows Server 2003 R2 SP2 (32-bit or 64-bit)
• Windows Server 2008 SP2 (32-bit or 64-bit)
• Windows Server 2008 R2
• Windows Server 2008 R2 SP1
• Microsoft hotfix 955839 installed on the computer that hosts the
BlackBerry Administration Service and BlackBerry Web Desktop
Manager
memory A minimum 1.2 GB of memory
BlackBerry Web Desktop Manager
users
To support BlackBerry Web Desktop Manager users, the following
conditions:
• Internet accounts and passwords for IBM® Lotus® Domino® for
BlackBerry Web Desktop Manager users
• all user accounts located on the same IBM Lotus Domino server
Upgrade Guide System requirements: BlackBerry Administration Service and BlackBerry Web Desktop Manager
13

Item Requirement
DIIOP task running In your organization's environment, an IBM Lotus Domino server running
the DIIOP task and, if you use IBM Lotus Domino authentication with
BlackBerry Administration Service or BlackBerry Web Desktop Manager,
with the directory assistance feature turned on.
hardware load balancer If you configure high availability for the BlackBerry Administration Service
using a hardware load balancer, you must implement session persistence
for SSL connections. For information on how to implement session
persistence, contact the vendor of your hardware load balancer.
outgoing data connection For the BlackBerry Administration Service, an HTTPS connection using port
number 443
System requirements: BlackBerry Enterprise Server
databases
Item Requirement
database management system Any of the following database management systems:
• Microsoft® SQL Server® 2005 SP3 (32-bit or 64-bit)
• Microsoft SQL Server 2005 SP4 (32-bit or 64-bit)
• Microsoft SQL Server 2005 Express Edition SP3
• Microsoft SQL Server 2008 SP1 (32-bit or 64-bit)
• Microsoft SQL Server 2008 SP2 (32-bit or 64-bit)
• Microsoft SQL Server 2008 Express Edition SP1 (32-bit or 64-bit)
• Microsoft SQL Server 2008 R2 (32-bit or 64-bit)
• Microsoft SQL Server 2008 R2 Express (32-bit or 64-bit)
collation setting To configure collation settings, the following conditions:
• database server collation configured to default case-insensitive
• BlackBerry® Configuration Database collation configured to default
case-insensitive
• collation must be the same for the Microsoft SQL Server instance and
the database server that hosts the BlackBerry database notification
system (BlackBerry Configuration Database)
• default collations are suggested though non-default collations are
supported (for more information, visit www.blackberry.com/go/
kbhelp to read articles KB04785 and KB15534)
database connectivity TCP/IP network protocols turned on
database mirroring To support database mirroring for the BlackBerry Configuration Database,
the following conditions:
• Any of the following database management systems:
Upgrade Guide System requirements: BlackBerry Enterprise Server databases
14

Item Requirement
• Microsoft SQL Server 2005 SP3 Enterprise Edition or Standard
Edition (32-bit or 64-bit)
• Microsoft SQL Server 2005 SP4 Enterprise Edition or Standard
Edition (32-bit or 64-bit)
• Microsoft SQL Server 2008 SP1 Enterprise Edition or Standard
Edition (32-bit or 64-bit)
• Microsoft SQL Server 2008 SP2 Enterprise Edition or Standard
Edition (32-bit or 64-bit)
• Microsoft SQL Server 2008 R2 Enterprise Edition or Standard
Edition (32-bit or 64-bit)
• the mirror database must reside on a different computer from the
principal database
• the Microsoft SQL Server instances for both the principal and mirrored
databases must be the same version and edition
• only use static port number 1433
• do not use named instances
• verify that the SQL Server Browser service is running
• turn off the Named Pipes option in the Microsoft SQL Server Native
Client on the computers that host the BlackBerry® Enterprise Server
instances
database transactional replication To support database transactional replication for the BlackBerry
Configuration Database, the following conditions:
• the database server must be Microsoft SQL Server 2005 SP3 or later
• the database server that hosts the replicated database must use the
same version and build as the database server that hosts the primary
database
System requirements: BlackBerry Attachment Service
The following system requirements apply to the computer that you install the BlackBerry® Attachment Service on.
Item Requirement
operating system Any of the following operating systems:
• Windows Server® 2003 SP2 (32-bit or 64-bit)
• Windows Server 2003 R2 SP2 (32-bit or 64-bit)
• Windows Server 2008 SP2 (32-bit or 64-bit)
• Windows Server 2008 R2
• Windows Server 2008 R2 SP1
Upgrade Guide System requirements: BlackBerry Attachment Service
15

Item Requirement
media player One of the following:
• if using Windows Server 2008, to support audio attachments, Windows
Media® Format SDK (for more information, visit
support.microsoft.com to read article 972098)
• if using Windows Server 2003, to support audio attachments, Windows
Media Player 9 or later
browser Windows® Internet Explorer® 7.0 to 8.0 with language preferences
configured to display encoded web pages
System requirements: BlackBerry Collaboration Service
The following system requirements apply to the computer that you install the BlackBerry® Collaboration Service on.
Item Requirement
operating system Unless otherwise stated, any of the following operating systems:
• Windows Server® 2003 SP2 (32-bit or 64-bit)
• Windows Server 2003 R2 SP2 (32-bit or 64-bit)
• Windows Server 2008 SP2 (32-bit or 64-bit)
• Windows Server 2008 R2
• Windows Server 2008 R2 SP1
IBM® Lotus® Sametime® IP address of the computer that hosts the BlackBerry Collaboration Service
added to the CommunityConnectivity document on the IBM Lotus
Sametime server
Novell® GroupWise® Messenger SSL authentication turned on for the Novell GroupWise Messenger agents
on the Novell GroupWise Messenger server
Microsoft® Office Live
Communications Server 2005 or
Microsoft® Office Communications
Server 2007
The latest Microsoft hotfixes installed
Microsoft® Office Communications
Server 2007 R2
• Any of the following operating systems:
• Windows Server 2003 R2 SP2 (64-bit)
• Windows Server 2008 SP2 (64-bit)
• Windows Server 2008 R2 (64-bit)
• Windows Server 2008 R2 SP1 (64-bit)
• The latest Microsoft hotfixes installed
• The BlackBerry Collaboration Service installed in the same Microsoft®
Active Directory® domain as Microsoft Office Communications Server
2007 R2
Upgrade Guide System requirements: BlackBerry Collaboration Service
16

Item Requirement
• The Windows® account that runs the BlackBerry Collaboration Service
added to one of the following groups:
• RTCUniversalServerAdmins group, to automatically provision the
BlackBerry Collaboration Service as a trusted service in Microsoft
Active Directory (for more information, visit msdn.microsoft.com
to read about required Microsoft Active Directory permissions)
• RTCComponentUniversalServices group, if you use another
account with the required permissions
(RTCUniversalServerAdmins) to manually provision the
BlackBerry Collaboration Service as a trusted service in Microsoft
Active Directory (for more information, see "Manually provision
the BlackBerry Collaboration Service as a trusted application")
• Microsoft® .NET Framework 3.5 SP1
• Microsoft® Visual C++® 2008 Redistributable Package
(vcredist_x64.exe)
• Microsoft® SQL Server® Native Client (sqlncli_x64.msi)
• Microsoft® Unified Communications Managed API 2.0 Core Redist 64-
bit (ucmaredist.msi)
• Microsoft Office Communications Server 2007 R2, Core Components
(ocscore.msi)
• The required certificate installed in the Personal Certificate folder for
the local computer account
For detailed instructions about the Microsoft install packages and installing
the required certificate, see "Preparing the computer that hosts the
BlackBerry Collaboration Service for use with Microsoft Office
Communications Server 2007 R2".
Microsoft® Lync™ Server 2010 • Any of the following operating systems:
• Windows Server 2003 R2 SP2 (64-bit)
• Windows Server 2008 SP2 (64-bit)
• Windows Server 2008 R2 (64-bit)
• Windows Server 2008 R2 SP1 (64-bit)
• The latest Microsoft hotfixes installed
• The BlackBerry Collaboration Service installed in the same Microsoft
Active Directory domain as Microsoft Lync Server 2010
• The Windows account that runs the BlackBerry Collaboration Service
added to one of the following groups:
Upgrade Guide System requirements: BlackBerry Collaboration Service
17

Item Requirement
• RTCUniversalServerAdmins group, to automatically provision the
BlackBerry Collaboration Service as a trusted service in Microsoft
Active Directory (for more information, visit msdn.microsoft.com
to read about required Microsoft Active Directory permissions)
• RTCComponentUniversalServices group, if you use another
account with the required permissions
(RTCUniversalServerAdmins) to manually provision the
BlackBerry Collaboration Service as a trusted service in Microsoft
Active Directory (for more information, see "Manually provision
the BlackBerry Collaboration Service as a trusted application")
• Microsoft .NET Framework 3.5 SP1
• Microsoft Visual C++ 2008 Redistributable Package (vcredist_x64.exe)
• Microsoft SQL Server Native Client (sqlncli_x64.msi)
• Microsoft Unified Communications Managed API 2.0 Core Redist 64-
bit (to download ucmaredist.msi, visit the Volume Licensing Service
Center at www.microsoft.com)
• Microsoft Office Communications Server 2007 R2, Core Components
(to download ocscore.msi, visit the Volume Licensing Service Center at
www.microsoft.com)
• The required certificate installed in the Personal Certificate folder for
the local computer account
For detailed instructions about the Microsoft install packages and installing
the required certificate, see "Preparing the computer that hosts the
BlackBerry Collaboration Service for use with Microsoft Lync Server 2010".
Related topics
Preparing the computer that hosts the BlackBerry Collaboration Service for use with Microsoft Office Communications Server 2007 R2, 36
Preparing the computer that hosts the BlackBerry Collaboration Service for use with Microsoft Lync Server 2010, 37
Manually provision the BlackBerry Collaboration Service as a trusted application, 71
System requirements: BlackBerry MDS Connection Service
The following system requirements apply to the computer that you install the BlackBerry® MDS Connection Service
on.
Item Requirement
operating system Any of the following operating systems:
• Windows Server® 2003 SP2 (32-bit or 64-bit)
• Windows Server 2003 R2 SP2 (32-bit or 64-bit)
• Windows Server 2008 SP2 (32-bit or 64-bit)
Upgrade Guide System requirements: BlackBerry MDS Connection Service
18