BMW Motorrad ConnectedRide Com U1 User manual
Operating instructions
ConnectedRide Com U1
BMW
MOTORRAD
MAKE LIFE A RIDE
Vehicle data
Model
Vehicle Identification Number
Colour code
Date of first registration
Registration number
Dealership details
Person to contact in Service department
Ms/Mr
Phone number
Dealership address/phone number (company stamp)
WELCOME.
We congratulate you on your choice of a genuine accessory product from our company. We
constantly strive to match our accessories product world optimally to customers' needs and
preferences and areas of use, so that the products can be of assistance to you on your ad-
ventures and in your daily routine.
About these operating instructions
Read these operating instructions before
using your new accessory product for the
first time. You will find important notes here
on operation which will help you to make
the most of the technical benefits of our
products and to use the products to op-
timum effect and for the longest possible
time.
Suggestions and criticism
If you have questions concerning our
products, your authorised BMW Motorrad
retailer will be happy to provide advice and
assistance.
We hope you enjoy using your new product and that all your journeys will be pleasant and
safe
BMW Motorrad.
Vehicle data 2
Dealership details 2
01 GENERAL INSTRUCTIONS 2
Overview 4
Abbreviations and symbols 4
ConnectedRide Com U1 4
Note on use 4
Bluetooth and Mesh 5
Note on health compatibility 5
Disposal 5
Currency 5
Technical data 5
02 GENERAL VIEWS 6
Scope of delivery 8
Operating panel 9
03 OPERATION 10
Note on safety 12
Installing software 12
Firmware update 12
Charging ConnectedRide Com U1 12
LED status codes 12
Switch on communication system 13
Switching off communication sys-
tem 13
Adjust the volume 13
Performing reset 14
Restoring default settings 14
Using configuration menu 15
Priorities of the functions 15
04 PAIRING 16
Pairing with other devices 18
Pairing phone 18
Pairing second phone 19
Extended pairing 19
Pairing GPS 19
Deleting pairing entries 20
05 MESH INTERCOM 22
What is Mesh Intercom? 24
Switching Mesh Intercom on/off 24
Switching Open Mesh channel 24
Setting up Group Mesh 25
Adding a V3 communication sys-
tem to a Mesh communication 25
Adding a Fit-for-All communica-
tion system to a Mesh communic-
ation 25
Toggling between Open Mesh and
Group Mesh 25
Switching microphone on/off 26
Resetting Mesh 26
06 BLUETOOTH INTERCOM 28
What is Bluetooth Intercom? 30
Pairing two Com U1s via
Bluetooth Intercom 30
Pairing Com U1 with V3 commu-
nication system 30
Pairing Com U1 with communica-
tion system Fit-for-All 31
Starting/ending two-way conver-
sation 31
Starting/ending multi-way conver-
sation 31
Starting/ending three-way tele-
phone conference 32
Starting/ending Group Intercom 32
Mesh Intercom conference with
Bluetooth Intercom users 33
Starting/ending Universal Inter-
com 33
Mesh Intercom conference and
Universal Intercom 34
07 PHONE 36
Accepting/rejecting incoming calls 38
Using speed-dial numbers 38
Smartphone voice assistants 38
08 FM RADIO 40
Switching radio on/off 42
Adapting volume in radio mode 42
Change the radio station. 42
Searching for and saving radio
stations 42
Saving radio station with auto-
matic station search 43
Automatic station search 43
09 MUSIC 44
Control of music playback 46
Share your music 46
10 SOFTWARE SETTINGS 48
Configuration 50
11 CARE 54
Cleaning ConnectedRide Com U1 56
Troubleshooting 56
12 TECHNICAL DATA 58
Voice commands 60
General 61
Radio connection 61
Intercom system 61
Battery 61
Radio 62
INDEX 64
GENERAL
INSTRUCTIONS
01
4 GENERAL INSTRUCTIONS
OVERVIEW
This section contains an overview of these
operating instructions, along with some
general information on the Connected-
Ride Com U1 communication system.
Before you can use your communication
system as described in section 4, you have
to pair the devices as described in section 5
( 18).
ABBREVIATIONS AND SYMBOLS
CAUTION Low-risk hazard. Non-avoid-
ance can lead to slight or moderate
injury.
WARNING Medium-risk hazard. Non-
avoidance can lead to fatal or severe
injury.
DANGER High-risk hazard. Non-avoid-
ance leads to fatal or severe injury.
ATTENTION Special notes and precau-
tionary measures. Non-compliance can
lead to damage to the vehicle or accessory
and, consequently, to voiding of the war-
ranty.
Specific instructions on how to oper-
ate, control, adjust or look after items
of equipment on the motorcycle.
Instruction.
Result of an activity.
Reference to a page with more
detailed information.
Indicates the end of a passage
relating to specific accessories
or items of equipment.
Tightening torque.
Technical data.
CONNECTEDRIDE COM U1
The ConnectedRide Com U1 permits wire-
less voice communication with three differ-
ent intercom modes: Group Mesh Intercom,
Multi-Channel Open Mesh Intercom and
Bluetooth Intercom. Group Mesh enables
up to 24 users to communicate in a private
group. Open Mesh offers an almost limit-
less number of users over a range up to max
8 km. Mesh 2.0 enables all the riders to
communicate on a shared channel, and three
are nine different channels. Bluetooth Inter-
com is the tried-and-tested platform and it
permits communication via Bluetooth.
The ConnectedRide Com U1, moreover,
can be paired via Bluetooth to phones, MP3
players and GPS devices.
The communication system is vehicle-
and helmet-independent and it fits into
almost all BMW Motorrad helmets. The
BMW Motorrad Bowler helmet and the
BMW Motorrad Grand Racer helmet
are the only exceptions. What's more,
the ConnectedRide Com U1 also fits
into many popular, other-make helmets.
BMW Motorrad does not guarantee this.
HD speakers ensure great sound – in every
situation. Five languages are supported for
announcements and voice-control com-
mands. So wherever your next adventure
takes you: the ConnectedRide Com U1
keeps you in touch with other riders on your
travels.
NOTE ON USE
In some regions the use of headsets or
earplugs by persons on motorcycles is
forbidden by law. Before riding, make sure
that you are familiar with the rules that ap-
ply in the region where you are using the
product.
5
BLUETOOTH AND MESH
How it works
Bluetooth is a short-range wireless tech-
nology. Bluetooth devices are short-range
devices transmitting on the licence-free ISM
waveband (Industrial, Scientific, Medical)
between 2.402 GHz and 2.480 GHz. They
can be operated free of charge anywhere in
the world.
The Mesh wireless technology is based on
a dedicated protocol that uses frequencies
(2.405 GHz to 2.480 GHz) similar to those
used by Bluetooth. Users are networked in
what is known as a "mesh", instead of be-
ing paired sequentially. This means that the
sequence in a communication group can be
varied without the connection to the group
being interrupted, which is not the case with
Bluetooth.
Note on wireless connections
As with every wireless technology, Bluetooth
connections can be disrupted. Interference
can affect connections or connections can
sometimes fail entirely. Particularly when
multiple devices operate in a Bluetooth net-
work, with wireless technology of this nature
it is not possible to ensure fault-free com-
munications in every situation.
Transmission quality depends on the
following factors:
Position and orientation of the aerial.
Presence of obstructing objects (e.g.
building, shielding objects).
Environmental influences (e.g. weather
conditions, wifi interference).
NOTE ON HEALTH COMPATIBILITY
The body of scientific data available at this
time gives no grounds for assuming that
Bluetooth can have negative effects on
human health. The transmitting power of
the BMW Motorrad communication system
corresponds to the transmitting power of
Bluetooth class 1 (max. 18.8 mW).
The ISM waveband used by Bluetooth is
designated for worldwide use by industry,
science and medical technology and, thanks
to the low transmitting power, is classed as
uncritical in terms of health risks.
DISPOSAL
If you want to dispose of your commu-
nication system at some future point
in time: It is illegal to dispose of electrical
devices as domestic waste. Hand in the
communication system at an approved col-
lection point for end-of-life electrical devices.
CURRENCY
The high safety and quality levels of
BMW Motorrad accessories are ensured by
a process of continuing evolution. Because
of this, the accessory you have purchased
may differ from the information supplied
in the operating instructions. Nor can
BMW Motorrad entirely rule out errors and
omissions. We hope you will appreciate that
no claims can be entertained on the basis of
the data, illustrations or descriptions in these
operating instructions.
TECHNICAL DATA
All dimensions, weights and power ratings
stated in the operating instructions are
quoted to the standards and comply with
the tolerance requirements of the Deutsches
Institut für Normung e.V. (DIN). Versions for
individual countries may differ.
GENERAL VIEWS
02
8 GENERAL VIEWS
SCOPE OF DELIVERY
1Operating panel
2Mounting clip for operating panel
3Hook and loop fasteners for securing
the operating panel
4Double-sided adhesive pad for secur-
ing the operating panel
5Boom microphone
6Microphone with cable
7Hook-and-loop fastener for securing
the boom microphone
8Hook-and-loop fastener for securing
the cable microphone and holder for
boom microphone
9Microphone wind cover
10 Speaker
11 Hook-and-loop fastener for securing
the speaker set
12 Holder for boom microphone
13 Hook-and-loop fastener for securing
the holder for boom microphone
14 Charging and data cable
OPERATION
03
NOTE ON SAFETY 12
INSTALLING SOFTWARE 12
FIRMWARE UPDATE 12
CHARGING CONNECTEDRIDE COM U1 12
LED STATUS CODES 12
SWITCH ON COMMUNICATION SYSTEM 13
SWITCHING OFF COMMUNICATION SYSTEM 13
ADJUST THE VOLUME 13
PERFORMING RESET 14
RESTORING DEFAULT SETTINGS 14
USING CONFIGURATION MENU 15
PRIORITIES OF THE FUNCTIONS 15
12 OPERATION
NOTE ON SAFETY
ATTENTION
Damaging environmental influences or
impacts
Risk of damage
Do not expose to direct sunlight or high
humidity for prolonged periods.
Do not drop or subject to other impacts.
Do not use if the device is damaged
or if abnormalities are perceptible (e.g.
heat, odour).
INSTALLING SOFTWARE
Device Manager and the Com U1 app
can be used to set parameters for the
ConnectedRide Com U1.
Installing Device Manager
Device Manager is available as a free
download on the BMW Motorrad
website. You can use Device Manager
to download the latest firmware to the
ConnectedRide Com U1 communication
system. You can also use it to set the
parameters of the communication system.
Installing app
For iOS and Android smartphones, the
Com U1 app can be downloaded free from
the corresponding app store .
The parameters that can be set in Device
Manager can also be set in the Com U1 app.
FIRMWARE UPDATE
Prior to initial use, the Device Manager
has to be used to update the firmware
of the ConnectedRide Com U1.
Connect your ConnectedRide Com U1 to a
PC with a USB-C cable to update the firm-
ware of the communication system with the
PC's Device Manager.
Prior to initial use, check whether a firmware
update is available and update the firmware
accordingly.
The very first firmware update has to be
performed with Device Manager on a PC.
The app can then be used to install sub-
sequent updates.
CHARGING CONNECTEDRIDE COM U1
Battery power fades in the course of a
prolonged out-of-use period.
Battery life depends on the conditions
of use, environmental factors, functions
used and the other devices with which the
device is paired.
Using the fast-charge function requires
an approved fast-charge power supply
unit.
The ConnectedRide Com U1 can be charged
via a USB-C cable. A full charge takes about
one hour. Charging time depends on the
charging method used.
Fast-charge function
Charging time needed for 3.5 hours of
Mesh Intercom: 20 minutes
Charging time needed for 6 hours of
Bluetooth Intercom: 20 minutes
LED STATUS CODES
After the communication system has been
switched on, LED 1shows the state of
charge.
The meanings of the LED status codes are
as follows:
13
2
LED flashes red four times.
Battery is fully charged.
3
LED flashes red three times.
Battery is about half-charged.
4
LED flashes red twice.
Battery state of charge is low.
If the state of charge drops low while the
system is in use, the voice prompt Low
battery sounds.
SWITCH ON COMMUNICATION SYSTEM
The default system language setting is
English. Voice prompts and commands
in any other language work only after the
language setting has been changed accord-
ingly.
Press buttons 1and 2simultaneously and
hold them down for one second.
Hello.
The communication system is switched on.
If the communication system does not
switch on:
Charge communication system ( 12)
SWITCHING OFF COMMUNICATION SYS-
TEM
Tap buttons 1and 2once simultaneously.
Goodbye.
The communication system is switched
off.
If the communication system does not
switch off:
Perform a reset. ( 14)
ADJUST THE VOLUME
Requirement
Com U1 is switched on.
CAUTION
Communication system which is set too
loud
Risk of accident due to not hearing other
road users (particularly special vehicles),
hearing damage
Select the volume of the communication
system so that traffic perception is not
impaired.
BMW Motorrad recommends setting
the volume on the mobile end device
for media and calls to maximum before set-
ting off.
Volume can be set separately for each
audio source. The volume setting is
retained when the device is switched off and
subsequently switched on again.
To avoid unpleasant surprises and pre-
vent possible damage to your hearing,
14 OPERATION
check that the volume is set to a comfort-
able level before you don your helmet.
Press button 1.
The volume is increased with each key-
stroke.
Press button 2.
The volume is decreased with each key-
stroke.
PERFORMING RESET
When a reset is initiated the commu-
nication system powers down. No set-
tings or pairings are deleted. After the re-
set the device can be switched on again as
usual.
Insert the tip of a paperclip wire 1into
hole 2in the underside of main unit 3and
gently press the reset button.
The communication system is powered
down.
RESTORING DEFAULT SETTINGS
Requirement
Com U1 is switched on.
The communication system is reset to
the default settings. All changed set-
tings, language settings and pairings are de-
leted.
Press button 1and hold it down for ten
seconds.
Configuration menu
Tap button 2twice.
Factory reset
Tap button 1once.
Headset reset.Goodbye.
The default settings are restored.
15
USING CONFIGURATION MENU
Press button 2and hold it down for ten
seconds to open the configuration menu.
Short-tap button 1or 3to scroll forward or
back through the configuration menu.
The entries for selection are as follows:
1: Pair mobile phone
2: Pair the second mobile phone
3: Pair with selected mobile phone
4: Media pairing
5: Pairing with GPS
6: Delete all pairings
7: Pair remote control unit
8: Universal Intercom pairing
9: Default settings
10: Exit
Actions 6-10 prompt for confirmation be-
fore executing. Tap button 2once to con-
firm. If confirmation is not forthcoming, the
communication system automatically exits
the configuration menu after 8 seconds with
the voice prompt Exit.
PRIORITIES OF THE FUNCTIONS
The predefined priorities of the functions are
as follows:
Mobile phone
Voice-command mode
Mesh Intercom/Bluetooth Intercom
Sharing music with Bluetooth stereo
sound
FM radio
Bluetooth stereo sound
A low-priority connection is always interrup-
ted by a function with higher priority. For
example, communication by Mesh Intercom
or Bluetooth Intercom is always interrupted
by incoming calls to the mobile phone.
PAIRING
04
Table of contents
Other BMW Motorrad Motorcycle Accessories manuals
