BMW N63 User manual

SI B11 16 14
Engine
May 2015
Technical Service
This Service Information bulletin and attachment supersedes SI B11 16 14 dated May 2015.
designates changes to this revision
SUBJECT
N63 Engine: Check the Timing Chain
MODEL
F01 and F02 ( Series Sedan) produced from 9/2008 to 6/2012
F04 (ActiveHybrid ) produced from 4/2010 to 6/2012
F0 (Gran Turismo) produced from 9/2009 to 6/2012
F10 (5 Series Sedan) produced from3/2010 to /2013
F12 (6 Series Convertible) produced from 3/2011 to /2012
F13 (6 Series Coupe) produced from /2011 to /2012
E 0 (X5) produced from 3/2010 to 6/2013
E 1 (X6) produced from /2008 to 6/2014
E 2 (ActiveHybrid X6) produced from 9/2009 to 9/2011
INFORMATION
This bulletin outlines the procedure for checking the engine timing chains for wear, and should be com leted
in conjunction with SI B11 06 14, “N63 Customer Care Package.”
The N63CCP and N63 Engine Check the Timing Chain are NOT mandatory Technical Campaigns or Recalls.
They should be completed only based on arts availability, worksho ca acity, and the customer’s
schedule.
Performing the test plans identified in the procedure below will detect wear at an early stage and, if necessary,
provide a repair solution. To avoid future valvetrain wear, the vehicle must be reprogrammed and a shorter oil
service interval must be retrofitted via ISTA/P.
Finally, drain and replace the engine’s oil and filter.
After com leting all necessary re airs included in the N63 Customer Care Package and the Timing
Chain Check, the vehicle must be test driven for u to 30 minutes to ensure that the re airs were
erformed to the highest standard.
AFFECTED VEHICLES
This Service Action applies to E 0, E 1, E 2, F01, F02, F04, F0 , F10, F12, and F13 vehicles with the N63
engines corresponding to the production dates listed above.
PROCEDURE
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SB-10057338-1890

1. Perform a vehicle test. If the vehicle already has faults stored for the VANOS or camshaft position,
perform the recommended test plans for the faults stored before checkin the timin chain. A defective
component (VANOS actuator or solenoid) can affect the outcome of the timin chain check.
2. Perform the applicable test plan to measure the timin chain’s elon ation, usin ISTA/D 3.47 or hi her.
F01, F02, F04, F07, F10, F12, and F13 Timing Chains Test Plan path:
1. Select “Troubleshootin ”
2. Select “Function structure”
3. Select “Drive”
4. Select “En ine electronics, quality control valve (MSV)”
5. Select “Valve ear”
6. Select “Start Search”
7. From the list of available test plans, select “VANOS solenoid valve, exhaust”
8. Select “Continue”
9. Select “Timin chain test” and follow the steps to complete the test plans.
10. Test plan will conclude with the statement “Timin chain is OK” or “Timin chain is not OK”.
11. If the test plan results indicate the timin chains are stretched (“not OK”), replace both timin chains
per Repair Instruction 11 31 052 “Replacin both timin chains \ PREMIUM” after completin the
remainin portion of the vehicle evaluation procedure from SI B11 06 14.
IMPORTANT Before starting the engine for the first time, and after replacing the timing chains:
1. Fill the en ine with the specified amount of en ine oil.
2. Connect a battery char er to the vehicle.
3. Remove the electric fuel pump fuse. Refer to the applicable wirin dia ram usin the VIN of the
vehicle in ISTA/D.
4. Crank the en ine for 10 seconds.
5. After 10 seconds have elapsed, stop the starter, and allow the starter to cool for 20 seconds.
6. Repeat steps 4 and 5 two additional times.
7. Reinstall the electric fuel pump fuse and start the en ine. Verify proper en ine operation.
Important: Repair Instruction 11 31 052 for “Replacing both timing chains \
PREMIUM” describes the “replacement” of the engine oil pan gasket (seal).
Failure to replace this gasket (seal) as outlined in the repair instruction can result in an
engine oil leak and an unnecessary return visit to your workshop. Also, using liquid
sealer to substitute the required replacement of this gasket (seal) on the engine is “not
a proper” repair.
A repair to correct engine oil leakage that results from not replacing the engine oil pan
gasket (seal) as required during a previous repair is not a Warranty issue.
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Do not discard the replaced parts. These parts will be requested by the Warranty Parts Return Center
(WPRC).When the defective timin chains are removed from the en ine label them with cylinder head
bank (1 or 2) they were removed from.
Important Note:
The current ISTA repair manual RA11
31 052 “Replacing both timing chains \
PRE IU ” instructs to release
tension on four bearing bolts (indicated
as #1 for cylinders 5 to 8; and #2 for
cylinders 1 to 4) on the engine block.
IT IS NOT NECESSARY TO DO
THIS.
DO NOT release these bolts, because
the bearing bolts are micro-
encapsulated and they would have to
be replaced if loosened up.
The repair instructions will be updated
soon.
8. Terminate the diagnostic session so that FASTA data will be transmitted.
9. Program the vehicle using ISTA/P 3.55.1 or a more recent version and retrofit the new engine oil
service interval. The engine oil service interval of the vehicle must be retrofitted to a shorter service
interval of 12 months or 10,000 miles. ISTA/P will automatically reprogram and code all
programmable control modules that do not have the latest software. Perform the programming, coding
and engine oil service retrofit during the same ISTA/P session.
Important note: For F01, F02, F04, and F07 vehicles, check the operation of the trunk release with the
remote. If the trunk does not open with the remote, refer to the special procedure in SI B66 04 15.
Leave the ICOM connected to the vehicle.
For information on programming and coding with ISTA/P, refer to Centernet / Aftersales Portal / Service /
Workshop Technology / Vehicle Programming.
En ine Oil Service Interval Retrofit Procedure (F01, F02, F04, F07, F10, F12, and F13):
1. From the ISTA/P start screen select “Start a new session”
2. Select “ISTA/P Server Automatically”
3. Select “Connect”
4. Select “Vehicle”
5. Select “Conversion, oil service 12months/15,000km/10,000 miles” from the retrofit list.
6. Select “Determine easure Plan”
7. Select “Accept easure Plan”
8. Select “Continue
9. Select “OK”
10. Select “End Session”
The retrofit of the engine oil service is complete.
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Important note: For F01, F02, F04, and F07 vehicles, check the operation of the trunk release with the
remote. If the trunk does not open with the remote, refer to the special procedure in SI B66 04 15.
Leave the ICOM connected to the vehicle.
E70, E71 and E72 Timin Chain Test Plan Path:
1. Select “Troubleshooting”
2. Select “Function structure”
3. Select “Drive”
4. Select “Engine electronics, quality control valve ( SV)”
5. Select “Valve gear”
6. Select “Start Search”
7. From the list of available test plans select “Exhaust camshaft”, and then follow with the “Display” and
then “Continue” buttons
8. Select “Bank 1” and Continue
9. Select “Timing chain test” and follow the steps to complete the test plans
If the test plan results indicate the timing chains are stretched (“Timing chain is not OK”), replace both timing
chains per Repair Instruction 11 31 052 “Replacing both timing chains \ PRE IU ” after completing the
remaining portion of the vehicle evaluation procedure outlined in SI B11 06 14.
IMPORTANT - Before startin the en ine for the first time and after replacin the timin chains:
1. Fill the engine with the specified amount of engine oil.
2. Connect a battery charger to the vehicle.
3. Remove the electric fuel pump fuse. Refer to the applicable wiring diagram using the vin number of the
vehicle in ISTA/D.
4. Crank the engine for 10 seconds.
5. After 10 seconds have elapsed, stop the starter, and allow the starter to cool for 20 seconds.
6. Repeat steps 4 and 5 two additional times.
7. Reinstall the electric fuel pump fuse and start the engine. Verify proper engine operation.
Important: Repair Instruction 11 31 052 for “Replacin both timin chains \
PREMIUM” describes the “replacement” of the en ine oil pan asket (seal).
Failure to replace this asket (seal) as outlined in the repair instruction can result in an
en ine oil leak and an unnecessary return visit to your workshop. Also, usin liquid
sealer to substitute the required replacement of this asket (seal) on the en ine is “not
a proper” repair.
A repair to correct en ine oil leaka e that results from not replacin the en ine oil pan
asket (seal) as required durin a previous repair is not a Warranty issue.
Do not discard the replaced parts. These parts will be requested by the Warranty Parts Return Center
(WPRC).When the defective timin chains are removed from the en ine label them with cylinder head
bank (1 or 2) they were removed from.
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Important Note:
The current ISTA repair manual RA11
31 052 “Replacing both timing chains \
PRE IU ” instructs to release
tension on four bearing bolts (indicated
as #1 for cylinders 5 to 8; and #2 for
cylinders 1 to 4) on the engine block.
IT IS NOT NECESSARY TO DO
THIS.
DO NOT release these bolts, because
the bearing bolts are micro-
encapsulated and they would have to
be replaced if loosened up.
The repair instructions will be updated
soon.
8. Terminate the diagnostic session so that FASTA data will be transmitted.
9. Program the vehicle using ISTA/P 3.55.1 or a more recent version, and retrofit the new engine oil
service interval. The engine oil service interval of the vehicle must be retrofitted to a shorter service
interval of 12 months or 10,000 miles. ISTA/P will automatically reprogram and code all
programmable control modules that do not have the latest software. Perform the programming, coding
and engine oil service retrofit during the same ISTA/P session.
10. For information on programming and coding with ISTA/P, refer to Centernet / Aftersales Portal /
Service / Workshop Technology / Vehicle Programming.
En ine Oil Service Interval Retrofit Procedure (E70, E71 and E72):
1. From the ISTA/P start screen select “Start a new session”
2. Select “ISTA/P Server Automatically”
3. Select “Connect”
4. Select “Vehicle”
5. Select “Conversion, oil service 12months/15,000km/10,000 miles” from the retrofit list.
6. Select “Determine easure Plan”
7. Select “Accept easure Plan”
8. Select “Continue
9. Select “OK”
10. Select “End Session”
The retrofit of the engine oil service is complete.
PARTS INFORMATION
Please supply your correct location code and shipping address in the TC case, so the parts are shipped to the
correct location (main store or satellite).
The parts are blocked form ordering. Please remove the parts from your automatic reordering system and
please do not place manual orders as they will be cancelled.
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Note: When needed, only request and invoice the additional part numbers specified and listed in this
Service Information bulletin below.
However, do refer to E K and the repair instructions for one-time use fasteners and/or component
information regarding additional or replacement screws, gaskets and seals that need to be installed and
claimed.
Sublet – Materials (liters?)
Part Number Description Quantity
11 31 8 655 427 Timing chain with tensioner rail 2
11 36 8 655 424 VANOS adj stment nit, inlet camshaft 2
11 36 8 655 423 VANOS adj stment nit, o tlet camshaft 2
11 31 7 574 397 G ide rail 2
11 31 7 565 242 Slide rail 2
11 21 8 655 426 Sprocket gear 1
11 31 8 655 425 Timing chain tensioner 2
11 35 7 564 346 VANOS collar screw 4
11 31 7 550 461 Seal 2
11 42 7 583 220 Oil filter 1
Refer to EPC Cylinder Head Gasket (Set) 1
Sublet – Materials (liters?)
83 21 2 365 946 5W30 BMW Engine Oil 1 liters Up to 9.5
(E72, F04 8.5)
Note: Only order the necessary parts, in the q antities needed, for c stomers’ vehicles that have confirmed
fail res. S ch parts can only be ordered thro gh TeileClearing, as the part n mbers are blocked. Parts
identified as needed in the TeileClearing case will be forwarded to the Parts Department and will constit te
the Center’s Parts order for this vehicle.
IMPOR AN :
If the test plan failed, s bmit a P MA Teileclearing Engine case with “N63CCP – Timing Chain” in the
s bject line. The timing chain parts listed above will be man ally released to yo r dealer.
Please s pply yo r correct location code and shipping address in the TC case, so the parts are shipped to the
correct location (main store or satellite).
The parts are blocked from ordering. Please remove the parts from yo r a tomatic reordering system and
please do not place man al orders as they will be cancelled.
The following parts are blocked and will need man al release via the Parts Cons ltant Gro p. Copy and paste
the parts table below into the N63 CCP Timing Chain case.
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Part Number
Description
Quantity
11 31 8 655 427 Timing chain with tensioner rail 2
11 36 8 655 424 VANOS adj stment nit, inlet camshaft 2
11 36 8 655 423 VANOS adj stment nit, o tlet camshaft 2
11 31 7 565 242 Slide rail 2
11 21 8 655 426 Sprocket gear 1
11 31 8 655 425 Timing chain tensioner 2
11 35 7 564 346 VANOS collar screw 4
11 31 7 550 461 Seal 2
When the PuMA case is received, you will receive an acknowledgment that the case will be processed. f
the case details are not sufficient, you will receive a response describing the discrepancy.
All parts from these repairs are subject to 100% return and inspection at the WPRC, in order to
ensure appropriate usage of parts. Returned parts that do not meet the correct replacement criteria
(part number/part index), as described in the procedure attachment, will be debited.
WARRANTY INFORMATION
Reimb rsement for this repair will be via normal claim entry tilizing the following information:
Defect Code: 00 13 48 02 00
No Timing Chain Replacement is Necessary
n conjuction with labor operations 00 62 111 to 00 62 118 (S B11 06 14)
Labor Operation: Labor Allowance: Description:
00 62 913 Refer to KSD2
Performed with labor
operations 00 62 111 to
00 62 118: Check the
timing chain (no
replacement necessary),
change engine oil and
filter. Modifying the oil
service interval
programming/encoding is
reimb rsed via a different
Technical Campaign or
repair (all)
Or:
00 62 914 Refer to KSD2 Performed with labor
operations 00 62 111 to
00 62 118: Check the
timing chain (no
replacement necessary),
change engine oil and
filter and modify the oil
service interval
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(programming/encoding,
all and E7x without
CAS)
Or:
00 62 915 Refer to KSD2
Performed with labor
operations 62 111 to
62 118: Check the
timing chain (no
replacement necessar ),
change engine oil and
filter and modif the oil
service interval
(programming/encoding,
E7x with CAS only)
Timing Chain Replacement is Necessary
In conjuction with Labor Operation 62 111 (SI B11 6 14)
Labor Operation: Labor Allowance: Description:
00 62 916 Refer to KSD2
Performed with labor
operation 62 111:
Check and replace the
timing chain (includes
removing and installing
c linder head), change
engine oil and filter.
Modif ing the oil service
interval
programming/encoding is
reimbursed via a different
Technical Campaign or
repair during the same
workshop visit (all)
Or;
00 62 917 Refer to KSD2
Performed with labor
operation 62 111:
Check and replace the
timing chain (includes
removing and installing
c linder head), change
engine oil and filter and
modif the oil service
interval
(programming/encoding,
all and E7x without
CAS)
Or:
00 62 918 Refer to KSD2
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Performed with labor
operation 62 111:
Check and replace the
timing chain (includes
removing and installing
c linder head), change
engine oil and filter and
modif the oil service
interval
(programming/encoding,
E7x with CAS only)
In conjuction with Labor Operation 62 112 (SI B11 6 14)
Labor Operation: Labor Allowance: Description:
00 62 954 Refer to KSD2
Performed with labor
operation 62 112:
Check and replace the
timing chain (includes
removing and installing
c linder head), change
engine oil and filter.
Modif ing the oil service
interval
programming/encoding is
reimbursed via a different
Technical Campaign or
repair during the same
workshop visit (all)
Or:
00 62 961 Refer to KSD2
Performed with labor
operation 62 112:
Check and replace the
timing chain (includes
removing and installing
c linder head), change
engine oil and filter and
modif the oil service
interval
(programming/encoding,
all and E7x without
CAS)
Or:
00 62 968 Refer to KSD2 Performed with labor
operation 62 112:
Check and replace the
timing chain (includes
removing and installing
c linder head), change
engine oil and filter and
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modif the oil service
interval
(programming/encoding,
E7x with CAS only)
In conjuction with Labor Operation 62 113 (SI B11 6 14)
Labor Operation: Labor Allowance: Description:
00 62 955 Refer to KSD2
Performed with labor
operation 62 113:
Check and replace the
timing chain (includes
removing and installing
c linder head), change
engine oil and filter.
Modif ing the oil service
interval
programming/encoding is
reimbursed via a different
Technical Campaign or
repair during the same
workshop visit (all)
Or:
00 62 962 Refer to KSD2
Performed with labor
operation 62 113:
Check and replace the
timing chain (includes
removing and installing
c linder head), change
engine oil and filter and
modif the oil service
interval
(programming/encoding,
all and E7x without
CAS)
Or:
00 62 969 Refer to KSD2
Performed with labor
operation 62 113:
Check and replace the
timing chain (includes
removing and installing
c linder head), change
engine oil and filter and
modif the oil service
interval
(programming/encoding,
E7x with CAS only)
In conjuction with Labor Operation 62 114 (SI B11 6 14)
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Labor Operation:
Labor Allowance:
Description:
00 62 956 Refer to KSD2
Performed with labor
operation 00 62 114:
Check and replace the
timing chain (includes
removing and installing
c linder head), change
engine oil and filter.
Modif ing the oil service
interval
programming/encoding is
reimbursed via a different
Technical Campaign or
repair during the same
workshop visit (all)
Or:
00 62 963 Refer to KSD2
Performed with labor
operation 00 62 114:
Check and replace the
timing chain (includes
removing and installing
c linder head), change
engine oil and filter and
modif the oil service
interval
(pro rammin /encodin ,
all and E7x without
CAS)
Or:
00 62 970 Refer to KSD2
Performed with labor
operation 00 62 114:
Check and replace the
timing chain (includes
removing and installing
c linder head), change
engine oil and filter and
modif the oil service
interval
(pro rammin /encodin ,
E7x with CAS only)
In conjuction with Labor Operation 00 62 115 (SI B11 06 14)
Labor Operation: Labor Allowance: Description:
00 62 957 Refer to KSD2 Performed with labor
operation 00 62 115:
Check and replace the
timing chain (includes
removing and installing
c linder head), change
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engine oil and filter.
Modifying the oil service
interval
programming/encoding is
reimbursed via a different
Technical Campaign or
repair during the same
workshop visit (all)
Labor Operation: Labor Allowance: Description:
00 62 64 Refer to KSD2
Performed with labor
operation 00 62 115:
Check and replace the
timing chain (includes
removing and installing
cylinder head), change
engine oil and filter and
modify the oil service
interval
(pro rammin /encodin ,
all and E7x without
CAS)
Labor Operation: Labor Allowance: Description:
00 62 71 Refer to KSD2
Performed with labor
operation 00 62 115:
Check and replace the
timing chain (includes
removing and installing
cylinder head), change
engine oil and filter and
modify the oil service
interval
(pro rammin /encodin ,
E7x with CAS only)
In conjuction with Labor Operation 00 62 116 (SI B11 06 14)
Labor Operation: Labor Allowance: Description:
00 62 58 Refer to KSD2 Performed with labor
operation 00 62 116:
Check and replace the
timing chain (includes
removing and installing
cylinder head), change
engine oil and filter.
Modifying the oil service
interval
programming/encoding is
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reimbursed via a different
Technical Campaign or
repair during the same
workshop visit (all)
Or:
00 62 65 Refer to KSD2
Performed with labor
operation 00 62 116:
Check and replace the
timing chain (includes
removing and installing
cylinder head), change
engine oil and filter and
modify the oil service
interval
(pro rammin /encodin ,
all and E7x without
CAS)
Or:
00 62 72 Refer to KSD2
Performed with labor
operation 00 62 116:
Check and replace the
timing chain (includes
removing and installing
cylinder head), change
engine oil and filter and
modify the oil service
interval
(pro rammin /encodin ,
E7x with CAS only)
In conjuction with Labor Operation 00 62 117 (SI B11 06 14)
Labor Operation: Labor Allowance: Description:
00 62 5 Refer to KSD2
Performed with labor
operation 00 62 117:
Check and replace the
timing chain (includes
removing and installing
cylinder head), change
engine oil and filter.
Modifying the oil service
interval
programming/encoding is
reimbursed via a different
Technical Campaign or
repair during the same
workshop visit (all)
Or:
00 62 66 Refer to KSD2
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Performed with labor
operation 00 62 117:
Check and replace the
timing chain (includes
removing and installing
cylinder head), change
engine oil and filter and
modify the oil service
interval
(programming/encoding,
all and E7x without
AS)
Or:
00 62 73 Refer to KSD2
Performed with labor
operation 00 62 117:
Check and replace the
timing chain (includes
removing and installing
cylinder head), change
engine oil and filter and
modify the oil service
interval
(programming/encoding,
E7x with AS only)
In conjuction with Labor Operation 00 62 118 (SI B11 06 14)
Labor Operation: Labor Allowance: Description:
00 62 60 Refer to KSD2
Performed with labor
operation 00 62 118:
Check and replace the
timing chain (includes
removing and installing
cylinder head), change
engine oil and filter.
Modifying the oil service
interval
programming/encoding is
reimbursed via a different
Technical Campaign or
repair during the same
workshop visit (all)
Or:
00 62 67 Refer to KSD2 Performed with labor
operation 00 62 118:
Check and replace the
timing chain (includes
removing and installing
cylinder head), change
engine oil and filter and
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modify the oil service
interval
(programming/encoding,
all and E7x without
CAS)
Or:
00 62 974 Refer to KSD2
Performed with labor
operation 00 6 118:
Chec and replace the
timing chain (includes
removing and installing
cylinder head), change
engine oil and filter and
modify the oil service
interval
(programming/encoding,
E7x with CAS only)
And:
When other additional wor and/or parts are required as a direct result of this issue, including the applicable
labor operations listed in KSD2, claim these items under the defect code listed above.
And:
Sublet – Materials
Sublet Code 4
See sublet
reimbursement
calculation below
Reimbursement for used quantities
of required operating fluids,
including engine oil (applicable
BMW part numbers. Do not use
these part numbers for claim
submission)
Sublet calculation:
Reimbursement for used quantities of required operating fluids, including engine oil (applicable BMW part
numbers) at dealer net plus handling.
Enter the material cost in sublet and itemize the amount in the claim comment section.
Vehicle Programming/Encoding
Programming and encoding includes performing a “Vehicle test” (with vehicle diagnosis system – chec ing
faults) and connecting an approved battery charger/power supply to the vehicle.
If a vehicle control module or component was wor ing properly and/or had no related faults stored prior to
vehicle programming and it fails to program correctly and/or requires initialization, this additional wor must
be claimed with separate labor operations under the defect code listed above; refer to KSD2.
Repairs to address control modules and/or components with pre-existing conditions are not eligible to be
claimed under the defect code listed in this bulletin.
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After the Engine Oil Service Retrofit is Completed, a CBS Data Reset and if applicable a CBS
Correction Must Be Performed
The engine oil service interval calculation will now be based on 12 months or approximately 10,000 miles;
one of the following steps should be performed:
• f the engine oil service task shows Recommended, Due or ualifies to be performed based on the “60-
day Bundling” procedure (see S B01 06 13), reset the engine oil service CBS data to 100%.
Or
• f the engine oil service task does not show Recommended, Due or does not qualify to be performed
based on the “60-day Bundling” procedure, reset the engine oil service CBS data to 100% and
perform a CBS correction, in order to reduce the engine oil service counter by 1.
Combined and Other Re uired Maintenance Service Tasks
Please be sure to perform the service tasks that are “combined with engine oil” when applicable, as well as
any “stand alone” maintenance tasks that qualify.
f eligible, claim these other items under the BMW Maintenance Program or, after reviewing with the
customer with his or her approval, invoice these items separately as customer-pay.
Overlapping Labor with Other Repairs
f invoicing additional KSD2 flat rate labor operation codes for the other repair work results in overlapping
labor being claimed, invoice work time labor operation 00 50 000 instead for the additional time (FRU) minus
the overlap.
On the repair order and in the claim comment section, please identify the labor operations that labor operation
code 00 50 000 replaces and itemize the claimed FRU amount.
Even though work time labor operation code 00 50 000 ends in “000,” it is not considered a Main labor
operation. When work time labor operation 00 50 000 is being used for work that will be claimed under
different defect codes, separate punch time(s) are required.
Previous Customer-pay Repairs
BMW of North America, LLC will provide reimbursement for “qualifying customer-pay” timing chain
repairs” that were performed on an eligible vehicle prior to the release of the N63 Engine Timing Chain
nspection Measure.
Customer-pay repairs, when they were performed, are subject to the applicable New Vehicle/SAV Limited
Warranty’s exclusions and limitations, in addition to the vehicle and coverage eligibility requirements.
Repairs performed on ineligible vehicles or the diagnosis and repair of other unrelated issues do not qualify
for reimbursement.
To request reimbursement for a “qualifying customer-pay repair,” performed either by an authorized BMW
center or independent repair shop, please have your customer submit a reimbursement request online at
www.BMW-RP.com.
Reimbursement Procedure
To initiate the online process, the customer will be asked to attach PDF files of the required documentation;
this is outlined in the attachment below.
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Alternatively, he or she may mail or fax his or her request and documentation directly to the BMW Customer
Reimbursement Center.
For more information, please refer to the DF attachment: “B110614_Customer_C _Reimbursement
rocedure” that is included in SI B11 06 14. A copy of this attachment can be provided to the customer.
[ Copyright ©2015 BMW of North America, Inc. ]
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