Bogen NQ-ZPMS User manual

Zone Paging Microphone Station
UserGuide
NQ-ZPMS
© 2023 Bogen Communications LLC
All rights reserved
740-00183A
230420

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Contents
Using the Zone Paging Microphone Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Hardware Components and Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Configuring the NQ-ZPMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Add a Station for the NQ-ZPMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Set up with DHCP and DHCP option 66 available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Set up with DHCP (DHCP option 66 unavailable) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Set up with static IP address (DHCP unavailable). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Validate the Provisioning Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Updating Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Making Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Multi-Site Emergency-All-Call Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Multi-Site All-Call Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Emergency-All-Call Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
All-Call Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Zone Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Record a Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Sending Text Messages Between Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Changing the Event Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Playing Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Playing Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
NQ-ZPMS–based Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
DTMF-based Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Using the Voice Mail Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Recording Announcements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Playing Recorded Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Restart Nyquist Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Reboot NQ-ZPMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Stop Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Stop Scheduled Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Using Audio Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Launching Routines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Customizing Line Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Viewing NWS Alerts on the NQ-ZPMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Access the Nyquist Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Appendix A: Nyquist DTMF Feature Dialing Codes . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Alarm/Tone Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Announcements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

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Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Call Parking/Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Monitoring/Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Walking CoS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Dial Codes Used for Simulating Calls to Admin Station from Station Call Switches . .35
Audio Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Routines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Miscellaneous Dial Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Alternate Dialing Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

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Using the Zone Paging Microphone Station
The Bogen NQ-ZPMS Zone Paging Microphone Station is primarily designed for high zone-count
commercial applications (e.g., transportation hubs, etc.), wherever a lot of zone paging occurs, or where
a flexible microphone station is desired; however, it can also be used as an alternative to the NQ-T1100
Admin Phone.
The phone’s color touch screen provides rapid, efficient, and reliable control over many Nyquist fea-
tures, such as pages, announcements, audio distributions, routines, tones, and managing school/site
bell schedules. Its flexible gooseneck microphone, coupled with quick access to a large number of soft
zone page buttons, makes it ideal for “busy” paging applications with lots of paging zones, such as
transportation terminals or large commercial facilities.
This manual guides you through the use of the NQ-ZPMS with the Nyquist system.
Tip: Simplified setup, configuration, and usage instructions are available in the NQ-ZPMS Quick Installa-
tion Guide..
Hardware Components and Features
The main components of the NQ-ZPMS are the 10.1-inch, 1280×800 pixel, color touchscreen display
and five feature keys.
Figure 1. Hardware Components
Touch Screen
Feature Keys

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The feature keys are described in the following table:
The touchscreen display has two resting display screens: Desktop and Line Keys. In addition, there are
other predefined screens—such as the Call Dialer—which are displayed during various device opera-
tions. Each of the display screens and most SoftKey screens can be customized through the Nyquist
server and/or the phone’s configuration settings.
Desktop Screen
Figure 2. Desktop Display screen
Table 1. Feature Keys
Decrease Volume Decreases the volume of the ringer, speaker, hand-
set, or headset.
Increase Volume Increases the volume of the ringer, speaker, hand-
set, or headset.
Home Returns the display screen to the Home page.
Speakerphone Activates and deactivates hands-free speaker-
phone mode.
Return Returns the display screen to the previous page or
menu.
Status Bar
Time
Extension
Line Keys
Time/Date
Shortcuts

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On the Desktop screen (shown in Figure 2, “Desktop Display screen,” on page 2), the touchscreen dis-
plays the date and time, shortcuts to various phone functions, the first six Line Keys, and the Unfold
button, which displays the Line Keys screen. At the top of the screen is a status bar, which displays this
device’s extension, connection state, and various indicators, such as message waiting, forward enabled,
Tip: The shortcut buttons and widgets that are displayed on the desktop can be customized by touching and
holding the screen or widgets.
Line Keys Screen
Figure 3. Line Keys screen
The Line Keys mode (shown in Figure 3, “Line Keys screen,” on page 3) displays the Line Keys (sometimes
known as Direct Station Selection[DSS] keys or Function Keys), which can be customized per station via
the Nyquist controller’s Edit Line Keys feature. It allows you to quickly initiate pages, access and
change Schedules, start Routines, manage Audio Distribution, and many other Nyquist features. It also
displays one Line Key for each Nyquist-defined zone, each Line Key programmed to initiate a page
operation to that zone.
Above the Line Keys are four dots, representing the four pages of Line Keys that can be displayed, with
the current page indicated by a blue dot. Swipe left or right on the screen to view the other pages.
On the right edge of the screen are seven Softkeys, which are NQ-ZPMS function keys: Dialer, MWI (for
Message Waiting Indicator), Contacts, Call Log, Forward, Redial, and Collapse, which displays the Desk-
top screen.
Status Bar
Time
Extension
Line Keys
Page indicators
Network, Call Log, and
Message (MWI) indicators
Softkeys

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Important: The Line Keys mode is the default for the NQ-ZPMS. For this reason, this document will
assume that this is the starting screen for most operations.
Dialer Screen
The Dialer screen (shown in Figure 4, “Dialer screen,” on page 4) is displayed when the receiver is lifted
to dial a number. In addition to the expected keypad, volume keys, and call initiation keys, i.e., the
handset icon for voice calls and camera icon for video calls (video calls are not supported by Nyquist),
it also displays a list of Softkeys along the leftmost edge, as well as the first six Line Keys and the Unfold
key on the rightmost edge.
Figure 4. Dialer screen
Network PhoneBook Screen
The Network PhoneBook screen (shown in Figure 5, “Network PhoneBook Screen (Features phonebook
selected),” on page 5) provides access to a variety of features.
The screen is divided into four columns:
•Operations: Provides editing, deleting, searching, and the “Hide/Show Phonebooks” button, which
can hide or show the Phonebooks column.
•Phonebooks: Provides an editable list of Phonebooks, the defaults being:
• Alarms
• Features
• Stations
• Tones
Softkeys
Call initiation keys
Volume control keys
Line Keys

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•Phonebook Entries: Displays a list of entries for the selected Phonebook, including their names and
DTMF codes. Selecting an item will activate it. Selecting the information icon ⓘ will open the display
screen for this entry.
•Lists: Provides buttons for four types of lists:
• Contacts
• Group
• Network PhoneBook
• DoorAccess List (not used by the Nyquist system)
Figure 5. Network PhoneBook Screen (Features phonebook selected)
Other Phonebook Screens
The Contacts and Group keys in the Lists columnprovide access to other Phonebook-related features of
the NQ-ZPMS. These features are beyond the scope of this document, but they can be customized
through this interface or by accessing the Phonebook tab of the NQ-ZPMS’s web interface.
Operations Phonebooks Phonebook Entries Lists

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Configuring the NQ-ZPMS
Add a Station for the NQ-ZPMS
Before continuing with the following configuration instructions, the NQ-ZPMS must be manually added
to the Nyquist system as a Station. Refer to the Nyquist System Administrator Guide for instructions on
adding the NQ-ZPMS IP phone, using a Device Type of NQ-ZPMS Zone Paging Microphone Station.
Note: You will need to know the MAC address of the NQ-ZPMS device being added, which can be found
on the back of the device.
Once a new station has been added to the Nyquist system, the steps necessary to configure the NQ-
ZPMS is determined by the network scenario in which the NQ-ZPMS will be installed:
•”Set up with DHCP and DHCP option 66 available” on page 6
•”Set up with DHCP (DHCP option 66 unavailable)” on page 7
•”Set up with static IP address (DHCP unavailable)” on page 8
Once the NQ-ZPMS has been configured, see ”Validate the Provisioning Procedure” on page 10 to vali-
date that it has been successfully configured.
Set up with DHCP and DHCP option 66 available
If your Nyquist network is configured to use DHCP to allocate IP addresses, and the DHCP server has
been set up to provide the Nyquist server’s IP address via DHCP option 66, then all you need to do is
plug the NQ-ZPMS into the network using a PoE (Power over Ethernet) network port. When using
DHCP with option 66, the NQ-ZPMS will automatically obtain an IP address, automatically download
configuration information from the Nyquist server, and automatically register a VoIP SIP account with
the Nyquist server. No further configuration is required on the NQ-ZPMS.
If your NQ-ZPMS has previously been configured, it may not currently be setup for automatic provi-
sioning. If this is the case, you should reset the device.
Resetting the NQ-ZPMS using the touch screen interface:
1Connect NQ-ZPMS to the network using a PoE network port.
2Once the NQ-ZPMS has started, if you are prompted for the language and time zone, the phone
has already been reset.
3Press the NQ-ZPMS’s Home feature key.
4Touch the Phone Settings shortcut key .
5Touch Maintain (scroll to the bottom of the page).
6Enter the admin password (default is bogen), then touch OK.
7Touch Phone Reset.
8Touch Reset.
9Touch Reset to reset and reboot the NQ-ZPMS.

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Set up with DHCP (DHCP option 66 unavailable)
The following steps will set up the NQ-ZPMS for use in a network environment where DHCP will
provide the NQ-ZPMS with an IP address, but will not provide the Nyquist server’s IP address via DHCP
option 66, which will therefore need to be configured manually.
Configuring the NQ-ZPMS using the web interface
1Connect NQ-ZPMS to the network using a PoE network port.
2Once the NQ-ZPMS has started, specify the language and time zone (if prompted for them).
3Identify the NQ-ZPMS’s Internet Protocol (IP) address by doing one of the following:
• Press the NQ-ZPMS’s Home feature key, press the Phone Settings shortcut key , then press
the Network menu item to display its IP address.
• Locate the IP address in your network’s Dynamic Host Configuration Protocol (DHCP) client
table.
4Open your computer’s web browser, enter the NQ-ZPMS’s IP address (for example, http://
192.168.0.10 or 192.168.0.10) in the address bar, and then press Enter. You may see a warning that
the connection to this address is not secure, which is because the device is using HTTP instead of
HTTPS. Continue to the site. The browser will display the NQ-ZPMS’s web UI.
5On the login page, enter the Username (default is admin) and Password (default is bogen) and click
Login.
6Click System from the left (vertical) menu.
Tip: If the menu tabs are not visible, refresh the page.
7Click the Auto Provision tab from the top (horizontal) menu.
8Enable the Save Auto Provision Information checkbox (optional).
9Configure the Static Provisioning Server section:
a) Set Server Address to the IP address of the Nyquist server
b) Set Configuration File Name to <zpms-mac-address>.cfg, where <zpms-mac-address> is the
lowercase MAC address of the NQ-ZPMS.
Tip: Be sure to use lowercase letters and remember to append “.cfg” to the MAC address.
c) Set Protocol Type to TFTP.
d) Set Update Mode to Update After Reboot.
10 Click the Apply button.
11 Click the Autoprovision Now button (in the Autoprovision Now section).
12 The phone will download its configuration information from the server and register a VoIP SIP
account with the Nyquist server.
Configuring the NQ-ZPMS using the touch screen interface