Boomerang Cyclotrac V2 User manual
Boomerang Cyclotrac V2 Manual
Introduction
The Boomerang Cyclotrac V2 is a cloud-based alarm and GPS
Tracker for bicyclists and other human powered vehicles. It is an
unique product, it's one of a kind. There are three components to
the system: The device, the phone App and the cloud software.
These three components work together to protect your bike and
provide data on your cycling activity. Since it's a new type of
product, operating it and understanding how it behaves may take
a few months. You will notice we included a list of new terms at
the end of the manual and contact information if you have any
questions. Thanks for joining the Boomerang Family. Together
we can end bike theft.
Getting Started
Device Activation
Your device must be activated on our network to function. Visit
our website www.BoomerangBike.com and click the
“Activation” button at the top of the page. This will take you to the
activation form.
Pre-Activation form: In order for the device to be fully working
upon arrival we email a “Pre-Activation form” prior to shipping.
Along with the form we send the link for the data plan. The form
request a data plan receipt. If a receipt is not available simply
type “Square” in the field. Please ll in the following information to
activate the device. Full name, mobile # (so you receive a text if
your bike is disturbed), email address and time zone.
Charging
The CycloTrac should be fully charged before first use. Open the
rubber flap on the side of the device and use the included
micro-USB cable to connect the device to any USB wall charger.
Other USB power sources like a laptop or USB battery pack will
also work but charging performance may vary. An indicator light
inside the USB port will glow red when charging. Charging time
can be up to 5 hours when the battery is fully depleted. It’s OK to
charge overnight.
Waking up the device the first time
The device is shipped in a deep-sleep OFF state. To wake the
device the first time, use the provided paper clip and gently,
softly, press the RESET button (tiny hole to the left of the USB
connector). The device should immediately wake. You will see
the indicator lights flash and the device will beep within 2 seconds
after pressing RESET.
Your device is now ready to use!
Using your CycloTrac
Waking and Sleeping
The CycloTrac is designed to sleep and wake up automatically
based on movement. The device’s natural state is asleep. The
device goes to sleep after two minutes of no movement. It wakes
when moved or tapped and will begin recording a trip. The device
will stay awake as long as it is in motion, and will go back to sleep
to save battery after a period of no movement.
When the device is sleeping it does not communicate or
track trips. It only monitors for movement which will wake it.
Recording a Trip
A trip is automatically recorded upon movement and will continue
recording until the device stops moving. You can review your
trips, stats, and control your device through the BoomerangBike
phone app.
Device position and trip data are sent to BoomerangBike instantly
under normal conditions. However, in areas of weak or no cell
coverage, instant position may not be available until the device
returns to coverage and trip data upload may be delayed up to 24
hours.
The Alarm
The CycloTrac sounds a high-intensity siren and alerts you by
SMS text message if your bike is moved when the alarm is
armed. You can track your bike’s location and control the alarm
through the BoomerangBike phone app. The alarm is delayed
by ~20 seconds from first detected motion to allow the device
to connect to the cell network. The siren will still sound even if no
cell network is available. The alarm will sound repeatedly as the
bike remains in motion, until the alarm is disarmed. Remember
we recommend a traditional lock with the Boomerang as it takes
over 5 minutes to compromise a U-Lock so 20 seconds is fast
enough to scare away thieves.
Understanding what your CycloTrac is doing
Indicator Lights (LEDs)
Gear LED (green/blue): Blinks green when device is tracking a
trip. Blinks blue when bluetooth is available, and solid blue when
bluetooth is connected to your phone.
Battery LED (orange): Blinks when the battery is low.
Position LED (yellow): Blinks with good GPS satellite signal.
Lock LED (red): Blinks when the alarm is armed.
Indicator Sounds
The device uses sounds to communicate so you know what it’s
doing without having to look. A single beep is sounded when the
device wakes up from sleep. A short rising tone is sounded when
the device connects to the network.
If needed, these sounds can be turned off with a special
command, please contact us for details.
Firmware Updates
Your device software (firmware) is upgradable. BoomerangBike
may from time to time update the firmware to add features or
improve user experience. A firmware update takes ~3 minutes,
during which the device will not track trips and the alarm will be
inactive. During firmware update, the LEDs blink rapidly. The
device returns to normal operation automatically after an update.
Using the BoomerangBike Phone App
The BoomerangBike phone app allows you to see your trips and
control your device. Download the app from the iOS App Store or
Android Google Play store. You will need your BoomerangBike
username and password the first time you open and sign in to the
app.
Bikes: The app opens to the “My Bike” list of bikes on your
account. Select a bike to see the bike’s position and status in the
“Bike Detail” view. Press the “three dots” menu to change settings
and see additional information about the bike. Press the back
button to return to the”My Bike” view.
To end a trip immediately after finishing a ride press “Stop Trip”.
Trips: To review past trips, from the My Bike list view, press the
“three-line” menu and select “Trips”. The latest trips will be
displayed, select one for more details.
For more information about navigating, see our App instruction
video here: https://we.tl/t-2srsgreB9K
How to arm/disarm the Alarm
1. Navigate to the Bike Detail view by selecting your bike. Press
the three-dots menu button in the right corner and select Set
Alarm. 2. Press the button to arm the alarm. The lock icon will
close and turn red when armed. If the bike is moved, the audible
alarm will sound and a text message will be sent indicating
suspicious activity. 3. Disarm the alarm by navigating to the same
screen and pressing the button to disarm.
If the device is currently awake, you can confirm the alarm state
by looking at the Lock indicator light on the device - it will blink
red. If the device is sleeping, it will pick up the new alarm state
next time it wakes up. Please read the section on reported
bugs.
Communicating with your CycloTrac
The BoomerangBike app automatically communicates with your
device using the best available method depending on conditions.
Cell network: When your phone is far away from your device,
the app will use the cell network. You can control your device
from anywhere in the world! Operations like arming and
disarming the alarm may take up to 30 seconds over cell
network**.
Bluetooth: When your phone is close to your device (within
~20ft) AND the device is awake**, the app will use bluetooth for
nearly-instant access. There is no need for bluetooth pairing. The
App will recognize your device by the serial number. You can
only access a device that has been assigned to your account.
**NOTE: When your device is sleeping, all commands are
delayed until it wakes up. Bluetooth is only available when
the device is awake.
Using the BoomerangBike Web Dashboard
In addition to the App, you can view your bike’s position and trips
on the web using our dashboard. The dashboard allows you to
browse your information on a bigger screen, and you can
download your trip data. The web dashboard is view-only and
cannot control your device.
Point your web browser to: system.boomerangbike.com
Use your account username and password to log in.
Troubleshooting
General Troubleshooting
1. If your device is awake (one or more LEDs blinking), but does
not seem to be working as expected, first make sure that the
device can get GPS and cell signal. Take it outside with a clear
view of the sky in a location with known-good cell coverage.
2. Check the App or Web dashboard for the latest communication
update date/time. If the date/time is today, your device is in
contact with Boomerang servers.
3. If your CycloTrac seems unresponsive (does not wake on
movement, no indicator lights are blinking), or never updates in
the app/web dashboard, continue to the following steps:
4. Make sure the device is fully charged. Put it on a charger for
several hours. Make sure the light behind the USB connector is
glowing. If it is not, check your USB cable and power source.
5. If the device is still unresponsive after charging, repeat the
RESET procedure you used to wake the device the first time (see
section: “Waking up the device the first time”).
Bluetooth Troubleshooting
The bluetooth connection works automatically if the device is
awake and you are near it. If your device is working, but you
cannot establish a bluetooth connection, check the following:
1. Make sure your CycloTrac is awake and you are within ~20ft of
it. When the Gear indicator light on the CycloTrac blinks blue, the
device’s bluetooth is active. When the light is solid blue, you are
connected. Bluetooth is not available when the device goes to
sleep.
2. Make sure your phone’s bluetooth is ON in your phone’s OS
settings. See iOS or Android instructions on how to do this.
3. Make sure your phone supports Bluetooth 4.0 or later. Nearly
all smartphones from the last few years are compatible.
4. The BoomerangBike App scans bluetooth connections in the
background. It may take ~10 seconds to find and connect to your
device. A bluetooth connection can be confirmed by (a) the
device shows a solid blue indicator light, and (b) the bluetooth
icon in the phone app is highlighted. Please read the section
on reported bugs.
Terms / Glossary
Sleep: The device’s natural state is asleep. The device goes to
sleep after two minutes of no movement. It wakes once moved.
Awake: Upon movement or being tapped, the device goes from
sleep to awake. The LED flash and there is a beep. The beep
indicates the processor is ready to go to work.
Contact Us
Having a problem you can’t resolve? Check out the latest version
of this manual and our Frequently Asked Questions (FAQ) at our
website www.BoomerangBike.com/updates-instructions/
Still having trouble?
You can reach us at [email protected]
Known / Reported Bugs
Alarm
Due to a bug in the App and also because of having two
communication channels, cellular and Bluetooth tooth, it's
possible the App and the device are not aligned regarding the
alarm status. The App could indicate the device is armed but it
could be wrong.
The solution to this is to defer to the device. If the red LED is
flashing then the device is armed regardless of what the App
indicates and the opposite is true.
When connected with bluetooth just cycle through the activate
and deactivate until the red LED goes out.
When communicating through the cellular network you need to be
very deliberate with your deactivate commands. Since it takes
longer for the command to go through the cellular network you
need to wait for the command to reach the device. It could take
what seems like a minute or two.
Bluetooth
We have found that sometimes the device does not connect to
Bluetooth. When this happens you can communicate with the
device through the cellular network. The only difference is a
delay in the communication between the App and device. If the
Bluetooth LED is not luminated, please understand that it could
take 1-2 minutes for the device to receive the command.
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