Bosch CUI100 User manual

Robert Bosch GmbH
72757 Reutlingen
Germany
www.bosch-ebike.com
1 270 U20 XBC (2023.03) T / 66
en Original operating instructions
fr Notice d'utilisation d'origine
es Instrucciones de servicio originales
Ownerʼs Manual
SmartphoneHub
This manual contains important safety,
performance and service information.
Read and understand it along with the
information provided to you by your
bicycle manufacturer before using the
product, and keep it for reference.
Cette notice contient d'importantes
informationes sur la sécurité, les
performances et l'entretien. Lisez-les et
comprenez-les ainsi que les informations
fournies par le fabricant de votre vélo
avant d'utiliser le produit, et conservez-
les pour référence ultérieure.
Este manual contiene información
importante de seguridad, rendimiento y
mantenimiento. Léalo y asegúrese de
entenderlo junto con la información que
le ha facilitado el fabricante de su
bicicleta antes de usar el producto;
guárdelo a modo de referencia.

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English – 1
Table of Contents
Introduction ..................................................................................................................................... 2
About Warnings............................................................................................................................ 2
General Warnings ......................................................................................................................... 2
Using your Manual ........................................................................................................................ 3
Operating your Bosch Drive System ..................................................................................................... 4
Safety instructions........................................................................................................................ 4
Product description and specifications ............................................................................................ 8
Intended use................................................................................................................................ 9
Technical data.............................................................................................................................. 9
Operation.................................................................................................................................. 10
Displays and settings of the SmartphoneHub.................................................................................. 13
Troubleshooting.............................................................................................................................. 16
Maintenance and cleaning ................................................................................................................ 19
Battery Recycling Program................................................................................................................ 20
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Introduction
About Warnings
This manual contains many DANGER, WARNING,
and CAUTION indicators concerning the conse-
quences of failure to use, assemble, maintain, store,
inspect and dispose of a Bosch-equipped eBike in a
safe manner.
– The combination of the safety alert symbol and the
word DANGER indicates a hazardous situation
that, if not avoided, will result in death or serious
injury.
– The combination of the safety alert symbol and the
word WARNING indicates a hazardous situation
that, if not avoided, could result in death or serious
injury.
– The combination of the safety alert symbol and the
word CAUTION indicates a hazardous situation
that, if not avoided, could result in minor or moder-
ate injury.
General Warnings
Read all safety warnings and all in-
structions. Failure to follow the warn-
ings and instructions may result in
death or serious injury.
Save all safety warnings and instructions for fu-
ture reference.
The term eBike battery used in these operating in-
structions refers to all original Bosch eBike batteries.
uRead ALL accompanying manuals before riding
the bike for the first time. Your Bosch Drive Sys-
tem comes with additional manuals and documents
provided by the manufacturer of the bicycle and
other components. Failure to read and understand
safety information can result in death or serious in-
jury.
WARNING
uThis manual contains important safety, perfor-
mance and service information. Read it before
you take the first ride on your new bicycle, and
keep it for reference. The manual can also be found
online at www.bosch-ebike.com.
uThis manual is intended to be read together with
the separate user manual provided with your bi-
cycle. Be sure to read all provided documents in-
cluding labels on the product before your first ride.
uTake responsibility for your own SAFETY. If you
have any questions or do not understand some-
thing, consult with your dealer or the bicycle or
component manufacturer.
uSome eBike accessories may present a choking
hazard to small children. Keep these accessories
away from children.
CAUTION
uThe Bosch Drive System adds weight to your bi-
cycle which you may not be used to lift. Avoid in-
jury, use proper lifting techniques.
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Using your Manual
In addition to the functions outlined here, changes to
software relating to troubleshooting and functional
modifications may be introduced at any time.
Graphics
The bicycle shown in this manual may differ slightly
from your bicycle, but will be similar enough to help
you understand our instructions.
RIGHT-HAND and LEFT-HAND sides are determined
by facing in the direction the bicycle will travel when
going forward. When you see a broken line (------), the
item referred to is hidden from view.
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Operating your Bosch Drive System
Safety instructions
Read all the safety information and
instructions. Failure to observe the
safety information and follow instruc-
tions may result in electric shock, fire
and/or serious injury.
Save all safety warnings and instructions for fu-
ture reference.
The term eBike battery used in these operating in-
structions refers to all original Bosch eBike batteries.
uRead and observe the safety warnings and in-
structions in all operating instructions of the
eBike system and your eBike.
uDo not allow yourself to be distracted by the dis-
play of the on-board computer. If you do not con-
centrate exclusively on the traffic around you, you
risk being involved in an accident. If you want to
change any settings on the on-board computer
other than the assistance level, always stop before
entering the relevant data.
uDo not open the on-board computer. Opening the
on-board computer can result in irreparable dam-
age and void your warranty.
uDo not use the on-board computer as a handle.
Lifting the eBike up by the on-board computer can
cause irreparable damage to the on-board com-
puter.
uDo not stand your bicycle upside down on its
saddle and handlebars if the SmartphoneHub or
its holder protrude from the handlebars. This
may irreparably damage the SmartphoneHub or the
holder.
uCaution! Using the on-board computer with
Bluetooth® and/or WiFi can interfere with the oper-
ation of other devices and systems, including air-
planes and medical devices (e.g. pacemakers,
hearing aids). Similarly, the possibility that this
may cause damage to humans and animals in the
immediate vicinity cannot be completely excluded.
Do not use the on-board computer with Bluetooth®
in the vicinity of medical devices, service stations,
chemical plants, blasting areas or other areas
where there is a risk of explosion. Do not use the
on-board computer with Bluetooth® in airplanes.
Avoid using the device in close proximity to your
body over an extended period of time.
uThe Bluetooth® wordmark and its logos are the reg-
istered trademarks and property of Bluetooth SIG,
Inc. Any use of this wordmark/these logos by
Robert Bosch GmbH, Bosch eBike Systems is un-
der license.
uThe on-board computer is fitted with a radio in-
terface. Local operating restrictions, e.g. in air-
planes or hospitals, must be adhered to.
uDo not allow your attention to be diverted from
surrounding traffic when using COBI.Bike prod-
ucts. Always observe the applicable legal provi-
sions in your country for the permitted use of
your bicycle on public streets. In particular, note
that it is prohibited to pick up or hold your
smartphone in your hand while cycling on public
streets.
uConsult a doctor before using fitness app pro-
grams. Fitness apps may cause people to overexert
themselves physically.
Note: We recommend that COBI.Bike products are
only used by persons at least 10years of age.
uChoose the USB charging cable length appropri-
ately. USB charging cable length must not be long
enough to catch in handlebar or front wheel. This is
important to prevent personal injury.
uAccessing other apps, reading pop up mes-
sages/other content, or otherwise using your
mobile device while operating an eBike may be
distracting. Distracted driving is a serious
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safety concern and can lead to accidents caus-
ing serious injury or death. In order to prevent
distracted driving, most mobile devices come
equipped with a “Do Not Disturb” mode. The “Do
Not Disturb” mode should be used while operat-
ing an eBike. Please consult your device-specific
instructions for more information. You, as the eBike
operator, are fully responsible for ensuring that you
pay attention to road conditions and comply with
traffic laws at all times.
uPlease note that certain State or local laws may re-
quire that classIII eBikes must be equipped with a
functioning speedometer that displays speed in
miles per hour. Riders must be aware of any and all
applicable rules and regulations related to the oper-
ation or use of classIII eBikes in any applicable ju-
risdictions before operating or otherwise using this
product.
Note: Usage of the SmartphoneHub is limited to cate-
gory 1 and 2 according to ASTM-F2043-13.
Warning! If a bicycle/component is used in a higher
category than defined for this bike/component by the
manufacturer, the stress on its materials will in-
crease. This results in a shortened life span of all com-
ponents and, in extreme cases, can lead to the failure
of important components. This means an increased
danger of accidents and injury. Therefore, it is impor-
tant to select a bicycle/component which intended
usage condition covers the expected riding condi-
tions. Please find the different specific usage condi-
tions and their explanations below:
–Condition 1: This is a set of conditions for the op-
eration of a bicycle on a regular paved surface
where the tires are intended to maintain ground
contact.
–Condition 2: This is a set of conditions for the op-
eration of a bicycle that includes Condition 1 as
well as unpaved and gravel roads and trails with
moderate grades. In this set of conditions, contact
with irregular terrain and loss of tire contact with
the ground may occur. Drops are intended to be
limited to 15cm (6") or less.
On other terrains (such as on bumpy paths or steep
downhill tracks), there is a danger that the smart-
phone may detach from the holder, fall down and
therefore become damaged. There is also a consider-
able risk of an accident if the smartphone falls out.
Safety Instructions in Conjunction with the
Navigation System
uDo not plan any routes while riding. Make sure
that you come to a complete stop and only input
a new destination while at a standstill. If you do
not concentrate exclusively on the traffic around
you, you risk being involved in an accident.
uDiscontinue following your route if the naviga-
tion system suggests a path for you to take that
may be risky or dangerous for you according to
your capabilities as a rider. Allow the navigation
system to select an alternative route for you in-
stead.
uMake sure to observe all traffic signs regardless
of the route proposed by the navigation system.
The navigation system is unable to take roadworks
or temporary diversions into account.
uDo not use the navigation system in circum-
stances where special attention must be given
to safety, or if it is unclear how to proceed (road
closures, diversions, etc.). Always carry addi-
tional map sources and means of communication.
uThe navigation system instructs you to perform
an unsafe or illegal maneuver. Cancel the naviga-
tion system and choose an alternative route.
uThe navigation system directs you into an un-
safe area. Cancel the navigation system and
choose an alternative route.
uThe navigation system does not direct you to the
nearest emergency facility when needed. Make
an emergency call and inquire as to the quickest
available route.
uThe location of the bicycle is indicated incor-
rectly by the navigation system. Use a secondary
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source of information to determine where you are
located currently.
uThe volume of the navigation system prevents
you from hearing surrounding traffic while rid-
ing. Ensure that you are able to perceive sounds
from traffic in the vicinity at all times, so that you
can react to potential dangers appropriately.
uNAVIGATION SERVICES ARE PROVIDED FOR PLAN-
NING PURPOSES ONLY. INFORMATION FROM
NAVIGATION SERVICES MAY DIFFER FROM AC-
TUAL CONDITIONS. USER MUST EXERCISE INDE-
PENDENT JUDGEMENT WHEN USING THE NAVIGA-
TION SERVICES TO ENSURE THAT THE ROUTE
PROVIDED BY THE NAVIGATION SERVICES IS SAFE
AND APPROPRIATE FOR EBIKE USAGE.
Safety Instructions for Charging the On-
Board Computer Battery
uOnly charge the on-board computer with USB
power source (5V, 1000mA max) and USB ca-
ble rated at least 1000mA. Using USB power
source or USB cable not appropriately rated for the
application may result in fire, explosion or personal
injury.
uCharge the on-board computer in temperatures
above +32degreesF (0degreesC) and below
+104degreesF (40degreesC). Store on-board
computer in locations where temperatures will
not exceed 104degreesF (40degreesC). This is
important to prevent serious damage to the battery
in the on-board computer.
uDo not expose on-board computer to fire or ex-
cessive temperature. Exposure to fire or tempera-
ture above 212 °F (100 °C) may cause explosion.
uDo not recharge the on-board computer (via
USB port) in damp or wet environment. Water
entering on-board computer may result in electric
shock or fire.
uNever submerge on-board computer in fluid of
any kind or allow fluid to enter them. Corrosive
or conductive fluid (such as seawater or industrial
chemical or bleach containing products, etc.) can
cause short circuit which may result in fire, per-
sonal injury and property damage.
uBattery leakage may occur under extreme usage
or temperature conditions. Avoid contact with
skin and eyes. The battery liquid is caustic and
could cause chemical burns to tissues. If liquid
comes in contact with skin, wash quickly with soap
and water. If the liquid contacts your eyes, immedi-
ately flush eyes with water for a minimum of
15minutes and seek medical attention.
uPlace on-board computer on flat nonflammable
surfaces and away from flammable materials
when recharging on-board computer using ex-
ternal USB power source. Carpeting and other
heat insulating surfaces block proper air circulation
which may cause overheating of the on-board com-
puter. If smoke or melting of the on-board com-
puter is observed, unplug the external USB power
source immediately and do not use the on-board
computer. Contact customer service immediately.
uBefore each use, check the on-board computer,
cable and plug. If damage is detected, do not use
the on-board computer. Damaged on-board com-
puter, charging cables and plugs increase the risk
of a fire, explosion and personal injury.
uDo not disassemble on-board computer. No user
serviceable part inside. Incorrect reassembly or
damage may result in fire or explosion.
NOTICE: This device complies with part 15 of the
FCC Rules. Operation is subject to the following two
conditions:
1. This device must not cause harmful interference,
and
2. this device must accept any interference received,
including interference that may cause undesired
operation.
NOTICE: Changes or modifications made to this
equipment not expressly approved by the Robert
Bosch GmbH may void the FCC authorization to oper-
ate this equipment.
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NOTE: This equipment has been tested and found to
comply with the limits for a Class B digital device, pur-
suant to Part 15 of the FCC Rules. These limits are de-
signed to provide reasonable protection against
harmful interference in a residential installation. This
equipment generates, uses and can radiate radio fre-
quency energy and, if not installed and used in accor-
dance with the instructions, may cause harmful inter-
ference to radio communications. However, there is
no guarantee that interference will not occur in a par-
ticular installation. If this equipment does cause
harmful interference to radio or television reception,
which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the
interference by one or more of the following mea-
sures:
– Reorient or relocate the receiving antenna.
– Increase the separation between the equipment
and receiver.
– Connect the equipment into an outlet on a circuit
different from that to which the receiver is con-
nected.
– Consult the dealer or an experienced radio/TV tech-
nician for help.
Radiofrequency radiation exposure Information:
The radiated output power of the device is far below
the FCC radio frequency exposure limits. Neverthe-
less, the device shall be used in such a manner that
the potential for human contact during normal opera-
tion is minimized.
NOTICE: This equipment complies with FCC radiation
exposure limits set forth for an uncontrolled environ-
ment. This equipment should be installed and oper-
ated with minimum distance of 20 cm between the
radiator and your body. This transmitter must not be
co-located or operating in conjunction with any other
antenna or transmitter:
1. This device must not cause harmful interference,
and
2. this device must accept any interference that is re-
ceived, including interference that may cause un-
desired operation.
ISED Notice (Canada)
This device contains licence-exempt transmitter(s)/
receiver(s) that comply with Innovation, Science and
Economic Development Canada’s licence-exempt
RSS(s). Operation is subject to the following two con-
ditions:
1. this device may not cause interference, and
2. this device must accept any interference, including
interference that may cause undesired operation
of the device.
This equipment complies with FCC radiation expo-
sure limits set forth for an uncontrolled environment.
This equipment should be installed and operated with
minimum distance of 20 cm between the radiator and
your body. This transmitter must not be co-located or
operating in conjunction with any other antenna or
transmitter.
Privacy notice
If the SmartphoneHub is sent to Bosch Service for
servicing, note that the data stored on the device may
be transmitted to Bosch.
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Product description and specifications
(1)
(2)
(3)
(4)
(6)
(7)
24KM/H
574
KM
35
%
(d)(a)(b) (c) (e) (j)(h)(f) (g) (i)
(5)
(1) SmartphoneHub
(2) On/off button for SmartphoneHub
(3) Release lever for smartphone holder
(4) Holder for SmartphoneHuba)
(5) Protective cap for USB port
(6) Power supply for smartphone holder
(7) Display
a) For mounting on the handlebars, custom solutions are pos-
sible even without the use of the handlebar clamps.
Display elements for SmartphoneHub
(a) Error indicator
(b) Bicycle lights display
(c) Smartphone connection indicator
(d) Speed
(e) Assistance level indicator
(f) Unit indicator
(g) Indicator for second eBike battery (optional)
(h) Battery charge indicator of eBike battery
(i) State of charge of the eBike battery
(j) Operating range
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(8)
(9)
(10)
(11)
(14)
(13)
(15)
(12)
(8) Next page button
(9) Select button
(10) Previous page button
(11) Decrease assistance level button –
(12) Holder for operating unit
(13) Start/push assistance button WALK
(14) Increase assistance level button +
(15) Operating unit
Intended use
The SmartphoneHub is designed for controlling the
eBike and to display cycling data.
In addition to the functions outlined here, changes to
software relating to troubleshooting and functional
modifications may be introduced at any time.
The description of additional functions can be found
in the online version of these instructions at
www.Bosch-eBike.com/smartphonehub-manual.
The SmartphoneHub is suitable for cycling on rein-
forced paths without jumps and with few ledges
(<15cm) at average speeds of between 15 and
25km/h, for example on asphalt roads, country
paths, paths reinforced with gravel or sand, and rein-
forced woodland paths.
If used incorrectly, there is a danger that the smart-
phone may detach from the holder, fall down and
therefore become damaged. There is also a consider-
able risk of an accident if the smartphone falls out.
TheSmartphoneHub is intended for use with a
smartphone.
The basic cycling data, however, is
shown on the display of the Smart-
phoneHub. Additional information and
functions can be added via the
COBI.Bike smartphone app.
Communication between the SmartphoneHub and
smartphone takes place via a Bluetooth® connection.
Technical data
On-board computer SmartphoneHub
Product code CUI100
Max. charging current of USB
port
mA 1000
USB port charging voltage V 5
Operating temperature °F 23 to 104
Storage temperature °F 50 to 104
Charging temperature °F 32 to 104
Internal lithium-ion battery V
mAh
3.7
300
Protection ratingA) IP55
On-board computer SmartphoneHub
Weight, approx. lb 0.26
A) When the USB cover is closed
Bosch eBike Systems uses FreeRTOS (seewww.freertos.org).
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Operation
Start-up
Requirements
The eBike can only be switched on when the following
requirements are met:
– A sufficiently charged eBike battery is inserted (see
operating instructions for the eBike battery).
– The speed sensor is connected properly (see drive
unit operating instructions).
Switching the eBike on/off
The following options are available for switching on
the eBike:
– Press the on/off button (2) of the on-board com-
puter with the eBike battery inserted.
– Press the on/off button of the eBike battery (see
operating instructions for the eBike battery).
The drive is activated as soon as you start pedaling
(except for in the push assistance function or with the
assistance level OFF). The drive output depends on
the settings of the assistance level.
As soon as you stop pedaling when in normal opera-
tion, or as soon as you have reached a speed of
20mph, the drive switches off the assistance. The
drive is automatically re-activated as soon you start
pedaling again and the speed is below 20mph.
The following options are available for switching off
the eBike:
– Press the on/off button (2) of the on-board com-
puter.
– Switch off the eBike battery using its on/off button
(bicycle manufacturer-specific solutions are possi-
ble when there is no access to the eBike battery on/
off button; see the bicycle manufacturer operating
instructions).
The system shuts down after being switched off. This
takes approximately threeseconds. It cannot be
switched back on until shutdown has been com-
pleted.
If the eBike is not moved for approx. 10 min and no
button is pressed on the on-board computer, the
eBike switches off automatically in order to save en-
ergy.
Note: Always switch off the eBike when you park the
eBike.
Note: If the battery of the SmartphoneHub is empty,
you can still switch on your eBike using the eBike bat-
tery. The SmartphoneHub battery begins charging au-
tomatically once the eBike battery is switched on. Al-
ternatively, the battery of the SmartphoneHub can be
charged via the USB port.
Linking the SmartphoneHub with a
smartphone
You can expand the indicators and functions of the
SmartphoneHub using the COBI.Bike smartphone
app. This app can be downloaded free of charge from
the AppStore (for Apple iPhones) or from the Google
Play Store (for Android devices).
To connect your SmartphoneHub with the smart-
phone, open the COBI.Bike app on your smartphone
and follow the instructions in the app.
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Inserting a smartphone into the Universal
Mount
A Universal Mount(16) is supplied for attaching a
smartphone. Specific holders for iPhones can be pur-
chased from the range of accessories. No separate
power supply is necessary for an iPhone holder.
For the Universal Mount, the power (5V/1A,
max.1.5A) is supplied using a separate USB cable
(included with delivery) via the micro‑A/B USB port of
the SmartphoneHub.
The Universal Mount (16) can only hold Apple
iPhones and Android smartphones (including case)
measuring between 0.28in and 0.32in deep, be-
tween 4.87in and 6.24in long and between 2.31in
and 3.1in wide. The maximum permitted weight of
the smartphone, including its case, is 0.55 lb.
Please note that the manufacturer specifications
do not always reflect the maximum dimensions.
Some manufacturers do not factor the exposed posi-
tion of the camera into the depth.
The specified dimensions include any phone cases.
Smartphones with folio and carrying cases must not
be used.
Be careful not to pinch your fingers between the re-
taining brackets and the Smartphone when inserting
your smartphone.
Attaching the Universal Mount
1
(17)
(19)
(18)
(16)
(5)
Push the Universal Mount(16) onto the Smartphone-
Hub from the front until you hear it click into place➊.
The Universal Mount can also be fixed in place using
the two fastening screws (17).
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Inserting the smartphone
4
2
3
(18)
(19)
(18)
Pull the front mounting bracket(18) forward➋.
Insert the smartphone with the long side of the phone
positioned against the rear mounting bracket(19)➌.
Allow the front mounting bracket(18) to slide slowly
toward the smartphone and release it➍.
Power supply for the smartphone (optional)
The smartphone can be supplied with power
(5V/1A) using a separate USB cable (included with
delivery) via the microA/B USB port of the Smart-
phoneHub. To do this, connect the smartphone to the
USB portof the SmartphoneHub using the USB cable.
Note: If the eBike battery reaches a state of charge of
0 %, remove any loads that may be present (e.g.
smartphone).
Removing the smartphone
Use both hands to push the smartphone forward
along with the front mounting bracket until the smart-
phone can be removed from the Universal Mount. If
necessary, remove the USB cable for the power sup-
ply.
Software update
If a software update is available for the Smartphone-
Hub, an indicator is shown in the smartphone app.
Follow the instructions in the app to perform the up-
date.
Recovering the SmartphoneHub
A recovery operation should be carried out on the
SmartphoneHub if it is no longer functioning cor-
rectly. To do this, open the app on your smartphone
and follow the instructions.
Power supply for the SmartphoneHub
The SmartphoneHub has an internal lithium-ion poly-
mer battery (nominal/minimum 300mAh, 3.7V) that
cannot be removed.
The SmartphoneHub can be switched on via its on/off
button(2) or via the on/off button of the eBike bat-
tery. If the SmartphoneHub cannot be switched on, it
must be charged via a USB cable for at least 30min-
utes.
If you do not use your SmartphoneHub, recharge the
SmartphoneHub every 3 months. You can charge the
battery of the SmartphoneHub via its USB port with
any power adapter, smartphone charger, etc.
Switching the push assistance on/off
The push assistance aids you when pushing your
eBike. The speed of this function depends on the se-
lected gear and can reach a maximum of 3.7mph.
uThe push assistance function must only be used
when pushing the eBike. There is a risk of injury if
the wheels of the eBike are not in contact with the
ground while using the push assistance.
To activate the push assistance, briefly press the
WALK button on your operating unit. Once it is acti-
vated, press and hold the+button(14) within
threeseconds. The eBike drive is switched on.
Note: The push assistance cannot be activated at as-
sistance level OFF.
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The push assistance is switched off as soon as one of
the following occurs:
– You release the+button(14);
– the wheels of the eBike are locked (e.g. by applying
the brakes or hitting an obstacle);
– the speed exceeds 3.7mph.
The push assistance function is subject to local regu-
lations; the way it works may therefore differ from the
description above. It can also be deactivated.
Setting the assistance level
On the operating unit(15), you can set the level of as-
sistance you want the eBike drive to provide you with
while pedaling. The assistance level can be changed
at any time, even while cycling.
Note: In some models, the assistance level may be
preset and cannot be changed. There may also be
fewer assistance levels available than stated here.
The following assistance levels are available as a max-
imum:
–OFF: Drive assistance is switched off. The eBike
can only be moved by pedaling, as with a normal bi-
cycle. The push assistance cannot be activated at
this assistance level.
–ECO: Effective assistance with maximum effi-
ciency, for maximum range
–TOUR/TOUR+:
TOUR: Steady support, for long-range touring
TOUR+: Dynamic support for natural and sporty
driving (only in conjunction with eMTB)
–SPORT/eMTB:
SPORT: Powerful assistance, for mountain biking
and for cycling in urban traffic
eMTB: Optimum assistance whatever the terrain,
rapid acceleration when starting from a standstill,
improved dynamics, top performance (eMTB is
only available in combination with drive units
BDU250P CX, BDU365, BDU450 CX and BDU480
CX. This also requires a software update.)
–TURBO: Maximum assistance even at high ca-
dences, for biking sports
To increase the assistance level, press the + (14)
button on the operating unit repeatedly until the de-
sired assistance level appears on the display. To de-
crease the assistance level, press the – (11) button.
Switching bicycle lights on/off
On the model in which the lighting is powered by the
eBike, the front and rear lights can be switched on
and off at the same time by pressing and holding
the+button(14) on the operating unit.
If the light is switched on, a symbol is shown on the
display or in the app.
Alternatively, the light can be switched on and off us-
ing the app.
Switching the bike lights on and off has no effect on
the backlighting of the display.
Displays and settings of the SmartphoneHub
The SmartphoneHub is connected to the drive unit via
a cable.
The smartphone is mechanically connected to the
SmartphoneHub via a smartphone attachment.
The communication between the SmartphoneHub
and smartphone takes place via Bluetooth®.
The SmartphoneHub has a scratch-resistant 1.52"
LCD display with a resolution of 192×64 pixels. The
integrated display is suitable for use without a corre-
sponding smartphone. No app content of the smart-
phone can be shown on the integrated display.
24KM/H
574
KM
35
%
(d)(a)(b) (c) (e) (j)(h)(f) (g) (i)
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(a) Error indicator:
This indicator appears when at least one error
is present in the error memory.
(b) Bicycle lighting indicator:
This indicator appears when the light is
switched on.
(c) Smartphone connection indicator:
This indicator appears when the smart-
phone has been connected to the Smart-
phoneHub via Bluetooth®.
This indicator appears when the smart-
phone has been connected to the Smart-
phoneHub and the COBI.Bike app is open
on the smartphone at the same time. In this
setting, the COBI.Bike app records the
journey.
(d) Speed:
The current speed is displayed here.
(e) Assistance level indicator
TOURECOOFF SPORT TURBO
(f) Unit indicator:
Depending on the settings selected in the
COBI.Bike app, the speed can either be shown
in km/h or mph. The default setting is km/h.
(g) Indicator for second eBike battery:
If the eBike is equipped with twoeBike batter-
ies, the twobatteries are shown here in succes-
sion.
(h) eBike battery charge indicator:
The battery symbol displays the current state of
charge of the eBike battery.
The battery is empty or not inserted.
(i) State of charge of the eBike battery as a per-
centage
(j) Range of the eBike battery:
Depending on the state of charge of the eBike
battery, the maximum range is shown here.
Other displays
498
1/1
!
An error has occurred.
The error indicator remains on the
display until the user presses the
select button(9) to acknowledge
the error. The warning triangle
subsequently remains in the main
display view (alongside speed,
etc.) until the error has been re-
solved.
HOLD ‘+‘ NOW
In a two-step activation process,
after pressing the(13) button,
the rider is prompted to press the
+button (14) for two seconds.
After two seconds, the push assis-
tance mode is displayed.
!
ENGINE OFF
D I S A B L E D
n/a
KM
35
%
This indicator and the text shown
on the left appear when there are
problems that mean that the drive
unit cannot provide any assis-
tance. This is the case if, for ex-
ample, the eBike battery is empty.
68%
If the eBike battery is being
charged, the screen shows the
current state of charge. The bat-
tery symbol flashes.
This indicator appears if, for ex-
ample,
– the DiagnosticTool is connected
or
– an external power source is
connected to the Smartphone-
Hub (e.g. a powerbank)
24KM/H
574
KM
35
%
If the state of charge of the eBike
battery is below 20%, the eBike
battery charge indicator(h) will
flash.
This indicator appears if, for ex-
ample,
– the state of charge of the eBike
battery is low or
– the system does not recognize
an eBike battery.
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The assistance is switched off.
INSPECTION DUE
These indicators appear when the
eBike is due for servicing.
x x
___
This indicator appears if software
problems occur. A software up-
date must be carried out in the
COBI.Bike app.
You can carry out the update inde-
pendently in the COBI.Bike app
and you do not have to go to a
Bosch eBike dealer.
This indicator appears when the
SmartphoneHub is connecting to
the smartphone.
The completion of the Bluetooth®
pairing is indicated by means of a
check mark against the small
smartphone symbol.
This indicator appears whenever
the SmartphoneHub is in recovery
mode (only in this status can new
software be installed). The small
Bluetooth® symbol indicates the
connection to the smartphone.
The completion of the recovery
operation is indicated by a check
mark.
CHECK APP
Your operating system is non-
functional for the following rea-
sons:
1. One or more incompatible
components have been de-
tected. This state can only be
rectified by a Bosch eBike
dealer.
2. An out-of-date version of the
software has been detected.
This can only occur as a result
of an intentional software
downgrade. The problem can
be resolved with a software up-
date. Please follow the instruc-
tions in the COBI.Bike app.
Following this notification, the
eBike system switches off.
APP MODE
This indicator appears when the
COBI.Bike app is open and in
dashboard mode.
+ t o s t a r t
74
KM
35
%
This indicator appears when the
COBI.Bikeapp is connected to
the Bosch SmartphoneHub and
the drive unit is waiting to be
switched on. To do this, perform
one of the following actions:
– Press the "Start" button in the
COBI.Bike app.
– Turn the smartphone into the
horizontal position while the
COBI.Bike app is open.
– Press the + button on the oper-
ating unit.
eBike system
update necessary
1/1
This indicator appears when one
or several eBike components re-
quire a software update.
The update can only be carried
out by an authorized Bosch eBike
dealer.
The indicator can be hidden by
pressing any button on the oper-
ating unit. The indicator appears
during every eBike system start-
up until the update has been car-
ried out. You can still continue to
use your eBike without restric-
tions. The number at the top on
the right will indicate the number
of notifications.
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Troubleshooting
The eBike's components are continuously and auto-
matically monitored. If a fault is detected, the corre-
sponding fault code will appear on the on-board com-
puter.
The drive may also be switched off automatically de-
pending on what type of fault has occurred. You can
continue riding at any time without assistance from
the drive, but you should have your eBike checked
before completing any more journeys.
uOnly have repairs performed by a certified bicy-
cle dealer.
Code Cause Corrective measures
410 One or more buttons of the on-board
computer are disabled.
Check whether any buttons are stuck, e.g. as a result of
dirt finding its way in. Clean the buttons if need be.
414 Operating unit connection problem Have the connections checked
418 One or more buttons on the operating
unit are disabled.
Check whether any buttons are stuck, e.g. as a result of
dirt finding its way in. Clean the buttons if need be.
419 Configuration error Restart the system. If the problem persists, contact your
Bosch eBike dealer.
422 Drive unit connection problem Have the connections checked
423 eBike battery connection problem Have the connections checked
424 Communication problem between
components
Have the connections checked
426 Internal time-out error Restart the system. If the problem persists, contact your
Bosch eBike dealer. With this error, it is not possible to
bring up the wheel circumference in the basic settings
menu or to adjust it.
430 Internal battery of the on-board com-
puter is flat (does not apply to
BUI350)
Charge the on-board computer (in the holder or via the
USB port)
431 Software version error Restart the system. If the problem persists, contact your
Bosch eBike dealer.
440 Internal drive unit fault Restart the system. If the problem persists, contact your
Bosch eBike dealer.
450 Internal software error Restart the system. If the problem persists, contact your
Bosch eBike dealer.
460 Error at USB port Remove the cable from the USB port of the on-board com-
puter. If the problem persists, contact your Bosch eBike
dealer.
490 Internal fault of the on-board com-
puter
Have the on-board computer checked
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Code Cause Corrective measures
500 Internal drive unit fault Restart the system. If the problem persists, contact your
Bosch eBike dealer.
502 Bike light fault Check the light and the associated wiring. Restart the sys-
tem. If the problem persists, contact your Bosch eBike
dealer.
503 Speed sensor fault Restart the system. If the problem persists, contact your
Bosch eBike dealer.
504 Speed signal distortion detected. Check that the spoke magnet is positioned correctly, and
adjust it if necessary. Check that nothing has been tam-
pered with (tuning). Drive assistance is reduced.
510 Internal sensor fault Restart the system. If the problem persists, contact your
Bosch eBike dealer.
511 Internal drive unit fault Restart the system. If the problem persists, contact your
Bosch eBike dealer.
530 Battery fault Switch off the eBike, remove the eBike battery and rein-
sert the eBike battery. Restart the system. If the problem
persists, contact your Bosch eBike dealer.
531 Configuration error Restart the system. If the problem persists, contact your
Bosch eBike dealer.
540 Temperature error The eBike is outside of the permissible temperature range.
Switch off the eBike system and allow the drive unit to ei-
ther cool down or heat up to the permissible temperature
range. Restart the system. If the problem persists, contact
your Bosch eBike dealer.
550 An impermissible load has been de-
tected.
Remove the load. Restart the system. If the problem per-
sists, contact your Bosch eBike dealer.
580 Software version error Restart the system. If the problem persists, contact your
Bosch eBike dealer.
591 Authentication error Switch off the eBike system. Remove the battery pack and
reinsert it. Restart the system. If the problem persists,
contact your Bosch eBike dealer.
592 Incompatible component Use a compatible display. If the problem persists, contact
your Bosch eBike dealer.
593 Configuration error Restart the system. If the problem persists, contact your
Bosch eBike dealer.
595, 596 Communication error Check the wiring to the drive and restart the system. If the
problem persists, contact your Bosch eBike dealer.
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Code Cause Corrective measures
602 Internal battery fault Restart the system. If the problem persists, contact your
Bosch eBike dealer.
603 Internal battery fault Restart the system. If the problem persists, contact your
Bosch eBike dealer.
605 Battery temperature error The battery is outside of the permissible temperature
range. Switch off the eBike system and allow the battery to
either cool down or heat up to the permissible temperature
range. Restart the system. If the problem persists, contact
your Bosch eBike dealer.
606 External battery fault Check the wiring. Restart the system. If the problem per-
sists, contact your Bosch eBike dealer.
610 Battery voltage error Restart the system. If the problem persists, contact your
Bosch eBike dealer.
620 Charger fault Replace the charger. Contact your Bosch eBike dealer.
640 Internal battery fault Restart the system. If the problem persists, contact your
Bosch eBike dealer.
655 Multiple battery faults Switch off the eBike system. Remove the battery pack and
reinsert it. Restart the system. If the problem persists,
contact your Bosch eBike dealer.
656 Software version error Contact your Bosch eBike dealer so that they can perform
a software update.
7xx Error relating to third-party compo-
nents
Observe the information in the operating instructions of
the respective component manufacturer.
Display is
blank
Internal fault of the on-board com-
puter
Restart your eBike system by switching it off and back on.
1 270 U20 XBC | (16.03.2023) Bosch eBike Systems