Bose QUIETCOMFORT 35 II User manual

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CONTENTS
Bose® Connect App
What can I do with the Bose Connect app? ........................................................... 9
What’s in the Carton
Contents ................................................................................................................................ 10
Headphone Controls
Power on ............................................................................................................................... 12
Standby timer ............................................................................................................. 12
Power o............................................................................................................................... 13
Headphone functions....................................................................................................... 14
Media playback and volume functions.............................................................. 14
Call functions............................................................................................................... 15
Action button functions.......................................................................................... 16
Noise Cancellation
Noise cancelling modes................................................................................................... 17
Change the noise cancelling mode using the Action button........................... 17
Voice Control
Access voice control......................................................................................................... 18
Battery Charging
Charge the headphones.................................................................................................. 19
Charging time.............................................................................................................. 19
Hear the battery level .............................................................................................. 19
Status Indicators
Bluetooth® indicator ......................................................................................................... 20
Battery indicator ............................................................................................................... 20

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CONTENTS
Voice Prompts
Pre-installed languages ................................................................................................... 21
Change the language ....................................................................................................... 21
Disable voice prompts ..................................................................................................... 21
Bluetooth Connections
Connect your mobile device using the Bose®Connect app
(recommended) ................................................................................................................. 22
Choose an alternative connection method ............................................................. 23
Connect using the Bluetooth menu on your mobile device ..................... 23
Connect using NFC on your mobile device..................................................... 25
Disconnect a mobile device........................................................................................... 26
Reconnect a mobile device............................................................................................ 26
Multiple Bluetooth Connections
Connect another mobile device................................................................................... 27
Identify connected mobile devices............................................................................. 27
Switch between two connected mobile devices................................................... 27
Reconnect a previously connected device.............................................................. 28
Clear the headphone pairing list.................................................................................. 28
Wired Connections
Connect the audio cable................................................................................................. 29
Connect Bose Products
Connect a Bose Home Speaker or Soundbar......................................................... 30
Benefits.......................................................................................................................... 30
Compatible products ............................................................................................... 30
Connect using the Bose Music app .................................................................... 31
Reconnect to a Bose Home Speaker or Soundbar............................................... 31

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CONTENTS
Care and Maintenance
Store your headphones ................................................................................................... 32
Clean the headphones ..................................................................................................... 33
Replacement parts and accessories........................................................................... 33
Limited warranty................................................................................................................ 33
Serial number location..................................................................................................... 34
Troubleshooting
Common solutions ............................................................................................................ 35

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Download the Bose Connect app to keep your software up to date, personalize your
headphone settings, easily manage Bluetooth connections and access new features.
What can I do with the Bose Connect app?
• Easily connect to and switch between multiple mobile devices with a single swipe.
• Set up the Action button.
• Share music with friends.
• Customize your headphone experience:
-Name your headphones.
-Select a voice prompt language or disable voice prompts.
-Change the noise cancelling mode.
-Adjust the standby timer.
• Access the product tour and help.
• Keep headphones up to date with the latest software.
BOSE® CONNECT APP

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Contents
Confirm that the following parts are included:
Bose® QuietComfort® 35 wireless headphones II Carry case
USB cable 3.5 mm audio cable
Note: If any part of your product is damaged, do not use it. Contact your authorized
Bose® dealer or Bose customer service.
Visit: global.Bose.com/Support/QC35ii
WHAT’S IN THE CARTON

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Power/Bluetooth
switch
Volume down
button
Action button Volume up button
Multi-function
button
HEADPHONE CONTROLS

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HEADPHONE CONTROLS
Power on
Slide the Power/Bluetooth switch to the right .
A voice prompt announces the battery level and the battery indicator glows according
to the current charge level.
Standby timer
The standby timer conserves the battery when the headphones are not being used.
To set up and customize the standby timer, use the Bose® Connect app.

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HEADPHONE CONTROLS
Power o
Slide the Power/Bluetooth switch to the left.
Note: When the headphones are powered o, noise cancellation is disabled.

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HEADPHONE CONTROLS
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Headphone functions
The headphone controls are located on the back of the right earcup.
Media playback and volume functions
Volume up
Multi-function button
Volume down
Function What to do
Play/Pause Press the Multi-function button .
Skip forward Double-press .
Skip backward Triple-press .
Fast forward Double-press and hold the second press.
Rewind Triple-press and hold the third press.
Volume up Press +.
Volume down Press –.

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HEADPHONE CONTROLS
Call functions
The Multi-function button and microphone are located on the back of the
right earcup.
Multi-function
button
Microphone
Function What to do
Answer a call Press .
End a call Press .
Decline an incoming call Press and hold for one second.
Answer a second incoming call
and put the current call on hold
While on a call, press once.
Decline a second incoming call
and stay on current call
While on a call, press and hold for one second.
Switch between two calls With two active calls, double-press .
Create a conference call With two active calls, press and hold for one second.
Mute/unmute a call While on a call, press +and –simultaneously.

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HEADPHONE CONTROLS
Action button functions
The Action button allows you to quickly and easily change the noise cancelling mode.
The Action button is located on the back of the left earcup.
Action
button
To change the noise cancelling mode, press and release the Action button.
For more information about the dierent noise cancellation modes, see page 17.

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NOISE CANCELLATION
Noise cancellation reduces unwanted noise providing a clearer, more lifelike audio
performance. You can choose your noise cancelling mode based on your listening
preference and environment.
Noise cancelling modes
Noise cancelling mode Description
High World-class noise cancellation with Bose® optimized audio.
Low Noise cancellation fine-tuned for audio listening in quieter or
windy environments.
O Noise cancellation disabled.
Note: Each time you power on the headphones, your noise cancelling mode defaults
to High.
Change the noise cancelling mode using
the Action button
Press and release the Action button.
A voice prompt announces the noise cancelling mode. Continue to press and release the
Action button until you reach your preferred mode.
Tip: You can also change the noise cancelling mode using the Bose Connect app.

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VOICE CONTROL
You can use the Multi-function button on your headphones to access Siri or the
Google Assistant or on your mobile device.
Note: You can’t access voice control while on a call.
Access voice control
Press and hold to access voice control on your mobile device.
You hear a tone that indicates voice control is active.

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BATTERY CHARGING
Charge the headphones
1. Plug the small end of the USB cable into the micro-USB connector on the
right earcup.
2. Plug the other end into a USB wall charger or computer that is powered on.
Notes:
• While charging, the battery indicator blinks amber. When the battery is fully charged,
the battery indicator glows green.
• The headphones do not play while charging.
Charging time
Allow up to two hours to fully charge the headphones.
Notes:
• When connected wirelessly, a full charge powers the headphones for up to 20 hours.
• When connected using the audio cable, a full charge powers the headphones for up
to 40 hours.
Hear the battery level
Each time you power on the headphones, a voice prompt announces the battery level.
When the headphones are in use, you hear “Battery low, please charge now.”
Note: To visually check the battery, see the indicator located on the right earcup. For
more information, see “Battery indicator” on page 20.

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STATUS INDICATORS
The Bluetooth and battery indicators are located on the right earcup.
Bluetooth indicator
Battery indicator
Bluetooth indicator
Indicator activity System state
Blinking blue Ready to connect
Blinking white Connecting
Solid white (10 seconds) then
powers o
Connected
Battery indicator
Indicator activity System state
Solid green Medium to full charge
Blinking amber Charging
Solid amber Low charge
Blinking red Need to charge
Solid red Charging error - contact Bose customer service
Note: If connected to an Apple device, the device displays the headphone battery level
near the upper right corner of the screen and in the notification center.

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VOICE PROMPTS
Voice prompts guide you through the Bluetooth connection process, announce the
battery level and identify connected devices. You can customize voice prompts using
the buttons on your headphones.
Tip: You can also easily manage voice prompt settings using the Bose® Connect app.
Pre-installed languages
The following languages are pre-installed on your headphones:
• English • German • Korean • Swedish
• Spanish • Mandarin • Italian • Dutch
• French • Japanese • Portuguese
To check for additional languages
Additional languages may be available. To check for language updates,
download the Bose Updater.
Visit: btu.Bose.com
Change the language
When you power on the headphones for the first time, the voice prompts are in English.
To select a dierent language:
1. Press and hold +and –simultaneously until you hear the voice prompt for the first
language option.
2. Press +or –to move through the list of languages.
3. When you hear your language, press and hold the Multi-function button
to select.
Disable voice prompts
To disable and re-enable voice prompts, use the Bose Connect app.

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BLUETOOTH CONNECTIONS
Bluetooth wireless technology lets you stream music from mobile devices such as
smartphones, tablets and laptop computers. Before you can stream music from a
device, you must connect the device with your headphones.
Connect your mobile device using the
Bose®Connect app (recommended)
1. Power on the headphones (see page 12).
2. Download the Bose Connect app and follow the on-screen connection instructions.
Once connected, you hear “Connected to <device name>,” and the Bluetooth
indicator glows solid white.

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Choose an alternative connection method
You can connect your mobile device with your headphones using Bluetooth wireless
technology or Near Field Communication (NFC).
Connect using the Bluetooth menu on your mobile device
1. Slide the Power/Bluetooth button to the right and hold for two seconds.
You hear “Ready to connect another device” and the Bluetooth indicator
blinks blue.
BLUETOOTH CONNECTIONS

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BLUETOOTH CONNECTIONS
2. On your device, enable the Bluetooth feature.
Tip: The Bluetooth feature is usually found in the Settings menu.
3. Select your headphones from the device list.
Once connected, you hear “Connected to <device name>,” and the Bluetooth
indicator glows solid white.

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BLUETOOTH CONNECTIONS
Connect using NFC on your mobile device
What is NFC?
NFC enables a Bluetooth connection by simply tapping two devices together. Refer to
your device owner’s guide to see if your model supports NFC.
Note: If your device supports a Bluetooth connection via NFC, you can use either
connection method.
1. With your headphones powered on, unlock your device and enable the
Bluetooth and NFC features. Refer to your device owner’s guide to learn more
about these features.
2. Tap the NFC touchpoint on your device to the left underside of the headphones.
Your device may prompt you to accept the Bluetooth connection.
Once connected, you hear “Connected to <device name>,” and the Bluetooth
indicator glows solid white.