Breville Dual Boiler BES920 User manual

the Dual Boiler™
Instruction Book - BES920

2
BREVILLE
RECOMMENDS
SAFETY FIRST
At Breville we are very safety
conscious. We design and
manufacture consumer
products with the safety of you,
our valued customer, foremost
in mind. In addition we ask
that you exercise a degree of
care when using any electrical
appliance and adhere to the
following precautions.
IMPORTANT
SAFEGUARDS
FOR ALL ELECTRICAL
APPLIANCES
• Carefully read all instructions
before operating and save for
future reference.
• Remove any packaging material
and promotional labels or
stickers before using the
appliance for the first time.
• To eliminate a choking hazard
for young children, remove and
safely discard the protective
cover fitted to the power plug of
this appliance.
• Do not place the product near
the edge of a bench or table
during operation. Ensure the
surface is level, clean and free
of water and other substances.
Do not let the cord hang over
the edge of a bench or table,
or become knotted. Keep away
from hot gas or electric burner,
or where it could touch a heated
oven.
• This appliance can be used
by children aged from 8 years
and above if they have been
given supervision or instruction
concerning use of the appliance
in a safe way and understand the
hazards involved.
cContents
2 Breville Recommends
Safety First
6 Features
7 Components
9 Operation
19 Coffee Making Tips
& Preparation
23 Care, Cleaning & Storage
27 Troubleshooting
32 Coffee to try

3
• Cleaning and user maintenance
shall not be made by children
unless they are aged from 8
years and above and supervised.
Keep the appliance and its cord
out of reach of children aged
less than 3 years. Appliances
can be used by persons with
reduced physical, sensory or
mental capabilities or lack of
experience and knowledge
if they have been given
supervision or instruction
concerning use of the appliance
in a safe way and understand
the hazards involved.
• Children shall not play with the
appliance.
• Regularly inspect the
supply cord, plug and actual
appliance for any damage. If
found damaged in any way,
immediately cease use of
the appliance and return the
entire appliance to the nearest
authorised Breville Service
Centre for examination,
replacement or repair.
• Keep the appliance and
accessories clean. Follow the
cleaning instructions provided
in this book. Any procedure not
listed in this instruction booklet
should be performed at an
authorised Breville
Service Centre.
• The installation of a residual
current device (safety switch)
is recommended to provide
additional safety protection
when using electrical
appliances. It is advisable that
a safety switch with a rated
residual operating current
not exceeding 30mA be
installed in the electrical circuit
supplying the appliance. See
your electrician for professional
advice.
NOTICE TO
CUSTOMERS
REGARDING MEMORY
STORAGE
Please note that in order to
better serve our customers,
internal memory storage has
been imbedded into your
appliance. This memory
storage consists of a small chip
to collect certain information
about your appliance including
the frequency of use of the
appliance and the manner in
which your appliance is being
used.
In the event your appliance
is returned for service, the
information collected from
the chip enables us to quickly
and efficiently service your
appliance.

4
The information collected also
serves as a valuable resource in
developing future appliances
to better serve the needs of
our consumers. The chip does
not collect any information
regarding the individuals
who use the product or the
household where the product
is used.
If you have any questions
regarding the memory storage
chip please contact us at
[e-mail]
SPECIFIC
INSTRUCTIONS FOR
BES920 DUAL BOILER
This appliance is recommended
for household use only. Do not
use this appliance for other than
its intended use. Do not use in
moving vehicles or boats. Do
not use outdoors.
• If the appliance is to be:
- left unattended
- cleaned
- moved
- assembled; or
- stored
always switch Off the espresso
machine by pressing the Power
button to Off, switch Off at the
power outlet and unplug.
• Ensure the product is properly
assembled before first use.
• Do not use any other liquid
apart from cold mains/town
water. We do not recommend
the use of highly filtered,
de-mineralised or distilled
water as this may affect the
taste of the coffee and how the
espresso machine is designed
to function.
• Ensure the portafilter is firmly
inserted and secured into the
group head before starting an
extraction. Never remove the
portafilter during the brewing
process.
• Do not leave the product
unattended when in use.
• Do not touch hot surfaces.
Allow the product to cool down
before moving or cleaning any
parts.
• Use caution when operating
machine as metal surfaces are
liable to get hot during use.
• Use caution when using the de-
scale feature as hot steam may
be released. Before de-scaling,
ensure drip tray is inserted.
Refer to ‘Care & Cleaning’ for
further instructions.

5
HOT SURFACES
DO NOT TOUCH
This symbol indicates,
temperature of accessible
surfaces may be high when the
appliance is operating and for
some time after use.
SPECIFIC
INSTRUCTIONS FOR
WATER FILTER
• Filter cartridge should be kept
out of reach of children.
• Store filter cartridges in a dry
place in the original packaging.
• Protect cartridges from heat
and direct sunlight.
• Do not use damaged filter
cartridges.
• Do not open filter cartridges.
• If you are absent for a
prolonged period of time,
empty the water tank and
replace the cartridge.
SAVE THESE INSTRUCTIONS

6
FFeatures
TRIPLE HEAT SYSTEM
Dual Stainless-Steel Boilers
Dedicated espresso and steam boilers for
simultaneous milk texturing and espresso
extraction at the optimum temperature.
Actively Heated Group Head
Commercial 58mm group head with
embedded element for optimal thermal
stability during extraction.
PRECISION CONTROL
Electronic PID Temperature Control
Electronic temperature control delivers precise
water temperature for optimum espresso
flavour. Programmable.
Regulated Extraction Pressure
Over pressure valve (OPV) limits maximum
pressure for optimal espresso flavour.
Low Pressure Pre-Infusion
Gradually increases water pressure to
gently expand grinds for an even extraction.
Programmable.
Dual Pumps
Dedicated espresso and steam boiler
pumps help maintain constant pressure
throughout extraction.
Programmable Shot Temperature
Adjust water temperature to achieve optimal
espresso flavour depending on coffee origin
and degree of roast.
ADDITIONAL FEATURES
Backlit LCD
Displays current settings and simplifies
programming functions.
High Volume Instant Steam
Dedicated 950ml steam boiler delivers instant
and continuous steam.
Commercial Steam Wand
Stainless steel 360° swivel-action steam wand
with 3 hole tip for a silkier texture.
Instant Hot Water
Dedicated hot water outlet for making
Long Black and pre-heating cups.
58mm Full Stainless Steel Portafilter
Helps to promote a more even extraction and is
easier to clean.
Shot Clock
Displays duration of the espresso shot
being extracted.
Auto Start
Switches machine on at a specified time.
The Razor™ Dose Trimming Tool
Patented twist blade trims down the puck
to the right level for precision dosing
and a consistent extraction.

7
KNOW YOUR BREVILLE PRODUCT
A. Top-fill 2.5L removable water tank
With integrated water filter and backlit
level indicator.
B. Hot water dial
Rotate to start and stop the flow of hot
water from the hot water outlet.
C. POWER button
D. Backlit LCD
Displays current settings and simplifies
programming functions.
E. MENU button
Use in conjunction with the LCD to set the
programmable functions.
F. Espresso pressure gauge
Monitors extraction pressure.
G. Integrated & removable 58mm tamper
H. Heated 58mm group head with
embedded element
I. 58mm full stainless steel portafilter
J. Heated cup warming tray
K. 1 CUP, 2 CUP and MANUAL buttons
With preset shot durations, manual
override or reprogrammable
durations/volumes.
L. Steam lever
For instant and continuous steam.
M. Dedicated hot water outlet
Delivers hot water for Long Black
and pre-heating cups.
N. 360° swivel action steam wand
With 3-hole tip for a silkier texture.
O. Descale access point
P. Tool storage tray
Houses accessories when not in use.
Q. Drop down swivel foot
Lifts the machine upwards for easy
manoeuvrability.
R. Removable drip tray
with Empty Me! indicator.
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ACCESSORIES
A. Stainless steel milk jug
B. Water filter holder with filter
C. 1 CUP & 2 CUP single wall filter baskets
D. 1 CUP & 2 CUP dual wall filter baskets
E. Cleaning disc
F. The Razor™ precision dose trimming tool
G. Water hardness test strip
H. Espresso cleaning tablets
I. Cleaning tool for steam wand tip
J. Allen key
K. Descaling powder
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9
oOperation
BEFORE FIRST USE
Machine Preparation
Remove and discard all labels and packaging
materials attached to your espresso machine.
Ensure you have removed all parts and
accessories before discarding the packaging.
Remove the water tank located at the back of
the machine by pulling down the water tank
handle. Remove the plastic bag containing
the water filter and water filter holder. Clean
parts and accessories (water tank, portafilter,
filter baskets, jug) using warm water and a
gentle dish washing liquid. Rinse well then
dry thoroughly.
iTIP
To easily manoeuvre your machine, use the
drop-down swivel foot located under the drip
tray. When turned to UNLOCK, the swivel
foot drops down & lifts the machine upwards,
making it easier to access the removable
water tank or reposition the machine to
another location.
INSTALLING THE WATER FILTER
• Remove the water filter and water filter holder
from the plastic bag.
• Soak the filter in cold water for 5 minutes.
• Wash the filter holder with cold water.
• Set the reminder for next month
of replacement. We recommend to
replace the filter after 3 months.
• Insert the filter into the two
parts of the filter holder.
• To install the assembled filter holder into
the water tank, align the base of the filter
holder with the adapter inside the water
tank. Push down to lock into place.
• Fill the water tank with cold water before
sliding back into position at the back of the
machine and locking into place.
NOTE
Replacing the water filter after three months
or 40L will reduce the need to descale the
machine. Filters can be purchased at Breville
webpage.
NOTE
DO NOT use highly filtered, demineralised or
distilled water in this machine. This may affect
the taste of the coffee.

10
INITIAL START UP
• Fill tank with cold tap water.
• Dip Water Hardness Test Strip into water
tank for 1 second & set aside.
• Check Steam Lever and Hot Water dial are in
the CLOSED position.
• Press POWER On.
• A pumping sound will be heard indicating
empty boilers are being filled with water for
the first time.
• Machine will prompt you to set water
hardness. Refer to test strip for your water
hardness. Use the Arrow UP or Arrow
DOWN keys to select water hardness 1–5.
Press Menu to set. Machine will beep to
confirm selection.
• Machine will reach operating temperature
and go into STANDBY mode.
FLUSHING THE MACHINE
When the machine has reached STANDBY
mode:
1. Press 2 CUP button to run water through
the group head for 30 seconds.
2. Rotate HOT WATER dial to the OPEN
position to run water through the hot
water outlet. After 30 seconds, rotate HOT
WATER dial to the CLOSED position.
3. Lift STEAM LEVER to the OPEN position
to release steam through the steam wand.
After 30 seconds, lower the STEAM LEVER
to the CLOSED position.
4. Repeat steps 1–3 twice.
5. Re-fill water tank and empty drip tray, if
required.
iTIP
You can manoeuvre your machine by using the
drop down swivel foot located under the drip
tray.
START UP
Press the POWER button to switch the
machine ON. The POWER button will flash
and the LCD screen will display the current
espresso boiler temperature.
When the machine has reached operating
temperature, the POWER button light will stop
flashing and the MANUAL, 1 CUP and 2 CUP
buttons will illuminate..
The machine is now in STANDBY mode ready
for use.
NOTE
You will not be able to select the 1 CUP or 2
CUP functions; access the cleaning cycle in
the menu options; or activate the steam wand
until the machine has reached operating
temperature (STANDBY mode). The machine
will beep 3 times if one of these functions
is selected.
POWER SAVE MODE
The machine will enter POWER SAVE mode
after remaining idle for 1 hour and turn off
completely if not used for a continuous
4-hour period.
Pressing any button during POWER SAVE
(except POWER) or operating the STEAM
LEVER or HOT WATER dial will cause the
machine to heat-up to operating temperature.
Pressing the POWER button during POWER
SAVE will turn the machine off.