Breville Dual Boiler BES920 User manual

www.breville.com.au
Breville is a registered trademark of Breville Pty. Ltd. A.B.N. 98 000 092 928.
Copyright Breville Pty. Ltd. 2013.
Due to continued product improvement, the products illustrated/photographed
in this brochure may vary slightly from the actual product.
BES920 Issue - B13
Australian Customers
Mail: PO Box 22
Botany NSW 2019
AUSTRALIA
Phone: [phone]
Fax: [phone]
Email: Customer Service:
[e-mail]
New Zealand Customers
Mail: Private Bag 94411
Botany Manukau 2163
Auckland NEW ZEALAND
Phone: [phone]
Fax: [phone]
Email: Customer Service:
[e-mail]
Breville Customer Service Centre
BES920
the Dual Boiler™
Instruction Booklet

3
CONGRATULATIONS
on the purchase of your new
Breville product
CONTENTS
4Breville recommends safety first
8Know your Breville product
12 Operating your Breville product
26 Coffee making tips & preparation
30 Care & cleaning
36 Troubleshooting
42 Coffees to try

4 5
PAge heAder..... PAge heAder.....
BREVILLE RECOMMENDS SAFETY FIRSTBREVILLE RECOMMENDS SAFETY FIRST
5
At Breville we are very safety conscious. We design and manu-
facture consumer products with the safety of you, our valued
customer, foremost in mind. In addition we ask that you exercise
a degree of care when using any electrical appliance and adhere
to the following precautions.
FOR ALL ELECTRICAL
APPLIANCES
• Carefully read all
instructions before
operating and save for
future reference.
• Remove any packaging
material and promotional
labels or stickers before
using the Breville for the
first time.
• To eliminate a choking
hazard for young children,
remove and safely discard
the protective cover fitted
to the power plug of this
appliance.
• Do not place the product
near the edge of a bench
or table during operation.
Ensure the surface is level,
clean and free of water and
other substances.
• Do not let the cord hang
over the edge of a bench or
table, or become knotted.
Keep away from hot gas or
electric burner, or where it
could touch a heated oven.
• This appliance can be
used by children aged from
8 years and above if they
have been given supervision
or instruction concerning
use of the appliance in a
safe way and understand the
hazards involved. Cleaning
and user maintenance shall
not be made by children
unless they are aged from
8 years and above and
supervised. Keep the
appliance and its cord out
of reach of children aged
less than 3 years.
• Appliances can be used
by persons with reduced
physical, sensory or mental
capabilities or lack of
experience and knowledge
if they have been given
supervision or instruction
concerning use of the
appliance in a safe way and
understand the hazards
involved.
• Children shall not play with
the appliance.
• Regularly inspect the
supply cord, plug and actual
appliance for any damage.
If found damaged in any
way, immediately cease
use of the appliance and
return the entire appliance
to the nearest authorised
Breville Service Centre for
examination, replacement
or repair.
• Keep the appliance and
accessories clean. Follow
the cleaning instructions
provided in this book. Any
procedure not listed in
this instruction booklet
should be performed at an
authorised Breville Service
Centre.
• The installation of a
residual current device
(safety switch) is
recommended to provide
additional safety protection
when using electrical
appliances. It is advisable
that a safety switch with a
rated residual operating
current not exceeding
30mA be installed in the
electrical circuit supplying
the appliance. See your
electrician for professional
advice.
IMPORTANT SAFEGUARDS

6 7
PAge heAder.....
BREVILLE RECOMMENDS SAFETY FIRST
SPECIFIC INSTRUCTIONS
FOR BES920 DUAL BOILER
• This appliance is
recommended for household
use only. Do not use this
appliance for other than its
intended use. Do not use in
moving vehicles or boats.
Do not use outdoors.
• If the appliance is to be:
- left unattended
- cleaned
- moved
- assembled; or
- stored
always switch Off the
espresso machine by
pressing the Power button
to Off, switch Off at the
power outlet and unplug.
• Ensure the product is
properly assembled before
first use.
• Do not use any other
liquid apart from cold
mains/town water. We do
not recommend the
use of highly filtered,
de-mineralised or distilled
water as this may affect the
taste of the coffee and how
the espresso machine is
designed to function.
• Ensure the portafilter is
firmly inserted and secured
into the group head before
starting an extraction.
Never remove the portafilter
during the brewing process.
• Do not leave the product
unattended when in use.
• Do not touch hot surfaces.
Allow the product to cool
down before moving or
cleaning any parts.
• Use caution when operating
machine as metal surfaces
are liable to get hot during
use.
• Use caution when using the
de-scale feature as hot steam
may be released. Before
de-scaling, ensure drip tray
is inserted. Refer to ‘Care
& Cleaning’ on page 31 for
further instructions.
SAVE THESE
INSTRUCTIONS
7

9
KNOW
your Breville product
FEATURES OF YOUR BREVILLE PRODUCT
TRIPLE HEAT SYSTEM
Dual Stainless Steel Boilers
Dedicated espresso and steam boilers for
simultaneous milk texturing and espresso
extraction at the optimum temperature.
Actively Heated Group Head
Commercial 58mm group head with
embedded element for optimal thermal
stability during extraction.
PRECISION CONTROL
Electronic PID Temperature Control
Electronic temperature control
delivers precise water temperature to
+/- 1°C for optimum espresso flavour.
Programmable.
Regulated Extraction Pressure
Over pressure valve (OPV) limits maximum
pressure for optimal espresso flavour.
Low Pressure Pre-Infusion
Gradually increases water pressure to gently
expand grinds for an even extraction.
Programmable.
Dual Pumps
Dedicated espresso and steam boiler
pumps help maintain constant pressure
throughout extraction.
Programmable Shot Temp
Allows user to adjust water temperature to
achieve optimal espresso flavour.
ADDITIONAL FEATURES
LCD Interface
Displays current settings and simplifies
programming functions.
High Volume Instant Steam
Dedicated 950ml steam boiler delivers
instant and continuous steam.
Commercial Steam Wand
Stainless steel 360° swivel-action steam
wand with 3 hole tip for a silkier texture.
Volumetric Control
Manual or programmed 1 & 2 cup shot
volumes. Programmable for either duration
or volume.
Instant Hot Water
Dedicated Hot Water outlet for making
long blacks or pre-heating cups.
58mm Full Stainless Steel Portafilter
Helps to promote a more even extraction
and is easier to clean.
Shot Clock
Displays duration of the espresso shot
being extracted.

10 11
KNOW YOUR BREVILLE PRODUCT
G
H
E
F
C
D
B
AI
J
K
L
M
N
O
Q
P
A
A. Top fill 2.5 litre removable water tank
with integrated water filter and backlit
level indicator.
B. POWER button
C. Backlit LCD interface displays current
settings and simplifies programming
functions.
D. MENU access and DISPLAY mode
buttons
E. Espresso pressure gauge monitors
extraction pressure.
F. Integrated & removable 58mm tamper
G. Actively heated 58mm group head with
embedded element for thermal stability
during extraction.
H. 58mm full stainless steel portafilter
I. Convection heated 6 cup warming tray
J. Manual and programmable 1 & 2 cup
volume controls
K. Easy to operate steam lever for instant
and continuous steam.
L. Dedicated hot water outlet delivers
instant hot water for long blacks &
pre-heating cups.
M. 360° swivel action steam wand
with 3 hole tip for a silkier texture.
N. De-scale access point
O. Integrated tool storage tray
P. Drop down swivel foot for
easy manoeuvrability.
Q. Removable drip tray with Empty Me!
indicator.
NOT SHOWN
15 bar Italian pump
Dual stainless steel boilers
Electronic PID temperature control
Over pressure valve
Low pressure pre-infusion
Power save mode powers down and
switches machine off.
Safety thermal cut-out protection
KNOW YOUR BREVILLE PRODUCT
Y
X
R
T
S
U
V
W
Z
ACCESSORIES
R. Stainless steel frothing jug
S. Single wall filter baskets (1 & 2 cup)
T. Dual wall filter baskets (1 & 2 cup)
U. Water hardness test strip
V. Allen key
W. Cleaning disc
X. Espresso cleaning tablets
Y. Cleaning tool
Z. Razor™ precision dosing tool
LCD INTERFACE
Display Modes
• Shot Temp
• Shot Clock Timer
• Clock
Programmable Functions
• Shot Temp
• Shot Volume - 1 & 2 cup
• Pre-Infusion
• Auto Start

13
OPERATING
your Breville product
OPERATING YOUR BREVILLE PRODUCT
WARNING
Both the STEAM LEVER and HOT
WATER dial must be in the CLOSED
position for the machine to enter
START UP mode.
BEFORE FIRST USE
Machine Preparation
Remove and discard all labelling and
packaging materials attached to your
espresso machine. Ensure you have
removed all parts and accessories before
discarding the packaging.
Clean parts and accessories (water tank,
portafilter, filter baskets, jug) using warm
water and a gentle dish washing liquid and
rinse well.
The water filter located inside the water tank
will need to be removed before washing the
water tank.
Conditioning the Water Filter
• Remove filter from the plastic bag and
soak in a cup of water for 5 minutes.
• Rinse filter under cold running water.
• Wash the stainless steel mesh in
the plastic filter compartment with
cold water.
• Insert the filter into the filter holder.
• Set Date Dial 2 months ahead.
• To install filter, push down to lock
into place.
• Slide the water tank into position and
lock into place.
NOTE
To purchase filters contact Breville
Customer Service Centre
AUS 1300 139 798 NZ 0800 273 845
or visit www.breville.com.au
FIRST USE
Initial Start Up
• Fill tank with cold tap water.
• Dip Water Hardness Test Strip into
water tank for 1 second & set aside.
• Check Steam Lever and Hot Water dial
are in the CLOSED position.
• Press POWER On.
• A pumping sound will be heard
indicating empty boilers are being
filled with water for the first time.
• Machine will prompt you to set water
hardness. Refer for test strip for your
water hardness. Use the Arrow UP or
Arrow DOWN keys to select water
hardness 1–5. Press Menu to set.
Machine will beep to confirm selection.
• Machine will reach operating temperature
and go into STANDBY mode.
Flushing The Machine
When the machine has reached STANDBY
mode, run the following 3 steps:
1. Press 2 Cup button to run water
through group head.
2. Run Hot Water for 30 seconds.
3. Activate Steam for 10 seconds.
TIP
You can manoeuvre your machine
about the bench using the drop down
swivel foot located under the drip tray.

14 15
OPERATING YOUR BREVILLE PRODUCT
START UP
Press the POWER button to switch the
machine ON. The POWER button will flash
and the LCD screen will display the current
espresso boiler temperature.
When the machine has reached operating
temperature, the POWER button light will
stop flashing and the MANUAL, 1 CUP and
2 CUP buttons will illuminate.
The machine is now in STANDBY mode
ready for use.
NOTE
You will not be able to select 1 CUP,
2 CUP or CLEANING CYCLE during
START UP.
POWER SAVE MODE
The machine will enter POWER SAVE mode
after remaining idle for 1 hour and turn off
completely if not used for a continuous
4 hour period.
Pressing any button during POWER SAVE
(except POWER), or operating the STEAM
LEVER or HOT WATER dial will cause the
machine to enter START UP mode.
Pressing the POWER button during
POWER SAVE will turn the machine off.
LCD INTERFACE
Display modes
3 modes can be displayed on the LCD
screen: Shot Temp, Shot Clock or Clock.
Press UP or DOWN arrow to change the
display mode between shot clock & clock.
Shot temp will be displayed during an
extraction.
1. Shot Temp
Displays selected extraction temperature
(default set at 93°C), but can be changed
from 86°C - 96°C. See ‘Extraction
Temperature’, page 18.
2. Shot Clock
Temporarily displays duration of last
espresso extraction in seconds.
3. Clock
Temporarily displays current time (default
set at 12.00am if time has not been set).
OPERATING YOUR BREVILLE PRODUCT
GENERAL OPERATION
1 CUP
Press 1 CUP once to extract a single shot
of espresso at the pre-programmed
duration (30secs). The extraction will start
using the low pressure pre-infusion.
The machine will stop after 1 CUP volume
has been extracted and will return to
STANDBY mode.
2 CUP
Press 2 CUP button once to extract
a double shot of espresso at the
pre-programmed duration (30secs).
The extraction will start using the low
pressure pre-infusion.
The machine will stop after 2 CUP volume
has been extracted and will return to
STANDBY mode.
MANUAL
The MANUAL button allows you to
control the espresso pour volume to suit
your preference.
Press MANUAL button once to start the
espresso extraction. The extraction will
start using the low pressure pre-infusion.
Press MANUAL button again to
stop extraction.
NOTE
To stop an extraction at any time,
press the 1 CUP, 2 CUP or MANUAL
button and the machine will return to
STANDBY mode.

16 17
OPERATING YOUR BREVILLE PRODUCT
STEAM
For instant steam, move STEAM LEVER to
OPEN position. The Steam LED will be On.
To turn STEAM off, move STEAM LEVER to
CLOSED position. The machine will return
to STANDBY mode.
CAUTION: BURN HAZARD
Pressurised steam can still be released,
even after machine has been switched off.
Children must always be supervised.
HOT WATER
For instant hot water, rotate the HOT
WATER dial to OPEN position. The Hot
Water LED will be On.
To turn HOT WATER off, rotate the HOT
WATER dial to CLOSED position. The
machine will return to STANDBY mode.
NOTE
You cannot run hot water and extract
espresso at the same time.
LCD PROGRAMMING FUNCTIONS
To program the machine, press MENU
button once. The LCD will display all
programming functions. Continue to
press MENU button to select your
desired function.
At any stage during programming, press
EXIT to return to STANDBY mode.
NOTE
The MENU button is disabled when
the machine is extracting espresso or
delivering hot water.
OPERATING YOUR BREVILLE PRODUCT
SHOT DURATION
1 CUP Duration Programming
Press MENU button until SHOT VOL icon
flashes and 1 CUP is displayed on the LCD
screen.
Press 1 CUP button to start water flow from
the group head.
Press 1 CUP again once required extraction
duration has been reached.
The machine will beep twice to indicate the
new 1 CUP duration has been set.
2 CUP Duration Programming
Press MENU button until SHOT VOL icon
flashes and 2 CUP is displayed on the LCD
screen.
Press 2 CUP button to start water flow from
the group head.
Press 2 CUP again once required extraction
duration has been reached.
The machine will beep twice to indicate the
new 2 CUP duration has been set.
NOTE
1 & 2 cup volumes use duration to
control espresso volume as default
setting. Access the Advanced
Menu (page 20) if you wish to use
Volumetric controls for these volumes.
SHOT VOLUME
1 CUP Volume Programming
Press MENU button until SHOT VOL
icon flashes and 1 CUP is displayed on
the LCD screen.
Dose & tamp the portafilter with ground
coffee. Press 1 CUP button to start espresso
extraction. Press 1 CUP again once desired
volume of espresso has been extracted.
The machine will beep twice to indicate the
new 1 CUP volume has been set.
2 CUP Volume Programming
Press MENU button until SHOT VOL
icon flashes and 2 CUP is displayed on
the LCD screen.
Dose & tamp the portafilter with ground
coffee. Press 2 CUP button to start espresso
extraction. Press 2 CUP again once desired
volume of espresso has been extracted.
The machine will beep twice to indicate the
new 2 CUP volume has been set.

18 19
OPERATING YOUR BREVILLE PRODUCT
EXTRACTION TEMPERATURE
Press MENU button until SHOT TEMP
icon flashes. The LCD will display the
current shot temperature setting.
Press UP or DOWN arrow to adjust
SHOT TEMP to the desired setting
(range 86°C – 96°C).
The new SHOT TEMP setting will
be displayed on the LCD screen.
The optimum temperature will depend
on the origin of the coffee beans, their
freshness and degree of roast.
We recommend a temperature range of
between 90°C-95°C for optimal flavour.
Press EXIT button. Machine will beep once
to confirm setting.
AUTO START
To use AUTO START, first ensure clock
has been set.
NOTE
Clock must first be set prior to
activating the auto start feature.
Refer to page 19.
Auto Start ON/OFF
Press MENU button until AUTO START
icon flashes and the current Auto Start
setting (ON or OFF) is displayed on the
LCD screen.
Press UP or DOWN arrow to set the
AUTO START to ON or OFF.
If AUTO START is On, the LCD will
display a Clock icon.
OPERATING YOUR BREVILLE PRODUCT
Press MENU button and the current
Auto Start time will be displayed on the
LCD screen.
Press UP or DOWN arrow to adjust
AUTO START to the desired time.
(default AUTO START time set at 7:00am).
Press EXIT button. Machine will beep once
to confirm setting.
SET CLOCK
Press MENU button until SET CLOCK
icon flashes. The current Clock Time will
be displayed on the LCD screen.
Press UP or DOWN arrow to adjust the time.
Press EXIT button. Machine will beep once
to confirm setting.
CLEAN CYCLE
Press MENU button until CLEAN CYCLE
icon flashes and PUSH is displayed on the
LCD screen.
To start the CLEAN CYCLE press the
illuminated MANUAL button.
The CLEAN CYCLE icon will flash and
the machine will start to countdown from
370 seconds.
The machine will return to STANDBY
when the cleaning cycle has ended.
Refer to cleaning instructions on page 26
and 32 for instructions.