BRINKS BHS i 100 User manual

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UDZZ01250ZZ(0)
PRINTED IN CHINA.
User’s Manual
for the Brinks Home Security System by InGrid®
Model # BHS i 100
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Brink’s Home Security is a Registered Trademark of the Brink’s Network, Inc.
InGrid is a Trademark of InGrid, Inc. All other trademarks in this manual are the
properties of their respective owners.
SAVE THESE INSTRUCTIONS!
Place the following message in the “Important Notices” Section at
the end of the manual. Note: please include the “recycle symbol”
found below adjacent to the text.
Rechargeable Nickel-Metal-Hydride Batteries
Must Be Recycled or Disposed of Properly
NI-MH
2004K
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Rechargeable Nickel-Metal-Hydride Battery Warning
• This equipment contains a rechargeable Nickel-Metal-
Hydride battery.
• Nickel is a chemical known to state of California to cause cancer.
• The rechargeable Nickel-Metal-Hydride battery contained in this
equipment may explode if disposed of in a fire.
• Do not short-circuit the battery.
• Do not charge the rechargeable Nickel-Metal-Hydride battery
used in this equipment in any charger other than the one
designed to charge this battery as specified in the owner's
manual. Using another charger may damage the battery or
cause the battery to explode.
Additional Battery Safety Precautions
Caution! To reduce the risk of fire or injury to persons by the
battery, read and follow these instructions:
1. Use only the Uniden battery pack specified in the owner's manual.
2. Do not dispose of the battery pack in a fire.The cell may
explode.Check the Nickel Metal Hydride battery disposal
package insert for disposal instructions.
3. Do not open or mutilate the battery pack. Released electrolyte is
corrosive and may cause damage to the eyes or skin. It may be
toxic if swallowed.
4. Exercise care in handling the battery in order not to short the
battery with conducting materials such as rings, bracelets, and
keys. The battery or conductor may overheat and cause burns.
5. Charge the battery pack provided with or identified for use with this
product only in accordance with the instructions and limitations
specified in the owners manual provided for this product.
6. Observe proper polarity orientation between the battery pack and
battery charger.
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Consumer Information
FCC Notices
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.
FCC Part 15 Class B
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If interference generated by this unit is suspected, call Brink’s
Customer Care at 1-800-445-0872.
If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
• Re-orient the radio/television antenna;
• Move the television or receiver away from the unit.
• Plug the unit and the TV/radio receiver into different outlets, i.e. not on the same
circuit breaker.
• Contact Brinks Home Security or an experienced TV/Radio technician for
additional suggestions.
• Review additional instructions on www.mybrinks.com.
Part Number SE 430; FCC ID: S9PSE430
Part Number BK 410; FCC ID: S9PBK410
Part Number IS440; FCC ID: S9PIS440
Part Number BS450; FCC ID: S9PBS450
ACTA Part 68
This equipment complies with Part 68 of the FCC rules and requirements adopted by the ACTA.
On the outside of this equipment is a label that contains, among other information, a
product identifier in the format US:AAEQ##TXXXX. If requested, this number must be
provided to the telephone company
The REN (Ringer Equivalence Number) is used to determine the number of devices that
may be connected to a telephone line. Excessive RENs on a telephone line may result in
the devices not ringing in response to an incoming call. In most but not all areas, the sum
of RENs should not exceed five (5.0). To be certain of the number of devices that may
be connected to a line, as determined by the total RENs, contact the local telephone
company. For products approved after July 23, 2001, the REN for this product is part of
the product identifier that has the format US:AAAEQ##TXXXX. The digits represented by
## are the REN without a decimal point (e.g. 03 is a REN of 0.3). For earlier products, the
REN is separately shown on the label.
Part Number SE 430; ACTA Registration Number: US:S9PAL01BSE430
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This equipment is designated to be connected to the telephone network or premises wiring
using a compatible modular jack (RJ31X) which is part 68 compliant.
A plug and jack used to connect this equipment to the premises wiring and telephone
network must comply with the applicable FCC Part 68 rules and requirements adopted
by the ACTA. A compliant telephone cord and modular plug is provided with this product.
It is designed to be connected to a compatible modular jack that is also compliant. See
installation instructions for details.
If this equipment (Model BHS i-100) causes harm to the telephone network, the telephone
company will notify you in advance that temporary discontinuance of service may be
required. But if advance notice isn't practical, the telephone company will notify the
customer as soon as possible. Also, you will be advised of your right to file a complaint
with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations or
procedures that could affect the operation of the equipment. If this happens, the telephone
company will provide advance notice in order for you to make necessary modifications to
maintain uninterrupted service.
If trouble is experienced with this equipment (Model BHS i-100), for repair or warranty
information, please contact Brinks Home Security Customer Care at [phone] or
visit www.mybrinks.com and select the Frequently Asked Questions link. If the equipment
is causing harm to the telephone network, the telephone company may request that you
disconnect the equipment until the problem is resolved.
Connection to party line service is subject to tariffs. Contact the state public utility
commission, public service commission or corporation commission for information. This
equipment must not be used on party lines.
This equipment is hearing aid compatible.
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Alarm Permits
Your local municipality may require you to obtain an alarm permit
before you can operate the Brink’s Home Security system. Please
contact your city or county police department to determine the
requirements in your area. For more information, visit
www.mybrinks.com.
Caution
To ensure proper operation, this equipment must be installed
according to the installation instructions. To verify that the
equipment is operating properly and can successfully report an
alarm, this equipment must be tested immediately after installation,
and periodically thereafter, according to the enclosed test
instructions.
Caution
In order for "alarm dialing equipment" to be able to seize the
phone line to report an alarm or other event when other customer
equipment (telephone, answering system, computer modem, etc.)
connected to the same line is in use, "alarm dialing equipment"
must be connected to a properly installed RJ31X jack. The RJ31X
jack must be connected in series with, and ahead of, all other
equipment attached to the same phone line. Series installation of
an RJ31X jack is depicted in the figure below. If you have any
questions concerning these instructions, you should consult your
telephone company or a qualified installer about installing the
necessary jack and alarm dialing equipment for you.
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DSL service
If you convert your telephone line to a high-speed data format (such
as DSL), it could affect the ability of the security system to transmit
signals to the Brink’s Monitoring Center. If you have switched to such
a service, you should immediately conduct the Siren and Transmission
Test described on page 25. If the test is not successful, call Brink’s
Customer Care at 1-800-445-0872. Brink’s may need to install a
filter provided by your DSL company to restore communication.
However, because of the nature of DSL service you should be
aware that, even with this filter installed, the system will not be able
to communicate with the Brink’s Monitoring Center any time that
your telephone is in use or off the hook. For more information, visit
www.mybrinks.com.
Additional Questions?
If you have other questions about the system, please contact
Customer Care at 1-800-445-0872 or write:
Brink’s Home Security Customer Care Department
8880 Ester Boulevard Irving, TX 75063
www.mybrinks.com
Warranty Information
This manual does not create any additional expressed or implied warranties.
Important Notices
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UL Information
This system is capable of providing either Grade A or Grade B
service for residential burglary. If configured to Grade B, performance
of a weekly test as indicated in this manual is necessary. Contact
Brink’s for more details on your particular installation. Accessories
which do not bear the UL mark have not been investigated with this
system by Underwriter’s Laboratories, Inc.
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6. What taxes do I have to pay?
Taxes vary from region to region. Most states require the collection
of a sales tax on the equipment you purchase. Some states require
an additional service tax on the installation, monitoring, and repair
services you receive. Also, unless you own Protective Equipment,
Brink’s will bill you once a year for the property tax assessed by
your local taxing authority. This tax is generally less than $15.
7. Do I pay for service calls and repairs?
Repair service during the first 90 days is free of charge. After the
first 90 days, we charge for labor. If you prefer, you can purchase a
service plan from Brink’s, to continue to receive free repairs after
the first 90 days.
Normal service hours are 8:00 AM to 5:00 PM, Monday through
Friday. A premium rate is charged for service calls on weekends,
holidays, or after hours.
Repairs and Upgrades
1. Can I make an appointment for a service call?
Our service center schedules service calls for the morning or
afternoon of a specific day. Morning service calls occur between
8:00 AM and 12:00 PM. Afternoon calls occur between 12:00 PM
and 4:00 PM.
2. Can I have additional equipment installed at a later date?
Yes, additional equipment may be installed. You will be charged for
the installation and for the service call. If you choose to have the
equipment installed initially, however, you will not be charged for a
service call. You can learn more about the wide variety of
additional equipment that is available at www.mybrinks.com.
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Table of Contents
Consumer Information.............................................................................................................i
FCC Notices ...............................................................................................................................i
Welcome ..................................................................................................................................2
How to Avoid False Alarms ....................................................................................................3
The Brink’s Home Security System by Ingrid ....................................................................4
Standard Equipment .................................................................................................................4
Optional Equipment ...................................................................................................................6
Optional Features ......................................................................................................................7
The Parts of the Keypad .........................................................................................................8
Message Window ……………………........................................................................................9
Emergency Keys ......................................................................................................................10
Using the Grid Extender ...........................................................................................................11
Using the Keypad .....................................................................................................................11
Grid Identification Card ............................................................................................................11
User Codes.................................................................................................................................12
Entering and Exiting ...............................................................................................................12
Designated Doors ......................................................................................................................12
Entry Delay ...............................................................................................................................12
Exit Delay .................................................................................................................................12
Turning the System On .........................................................................................................13
The Four “On:” Modes ..............................................................................................................13
Turning the System On in Normal Mode ..................................................................................14
Turning the System On with Motions Turned Off Mode ...........................................................14
Turning the System On with Motions Turned Off / Instant Mode ..............................................15
Turning the System On in Instant Mode ...................................................................................15
Turning the System On When It Is Not Ready .........................................................................16
Turning the System Off .........................................................................................................18
Turning the System Off When No Alarms Are In Progress ......................................................18
Turning the System Off and Canceling an Alarm .....................................................................18
Turning the System Off Without Canceling an Alarm. ..............................................................19
What to Do in an Actual Emergency ........................................................................................19
Turning the System Off After an Alarm in Y
our Absence ..........................................................20
System Options .....................................................................................................................21
How to Bypass a Zone .............................................................................................................21
How to Turn the Door Chime On or Off ....................................................................................22
How to Add an Auxiliary Code ..................................................................................................22
How to View Alarm Memory .....................................................................................................23
How to Delete an Auxiliary Code ..............................................................................................24
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2. What if I move within the initial term of my contract?
You may have the system moved to another residence, provided
we service the area and you pay the applicable move charge. The
new owner of the home may take over the system by signing a new
agreement and paying our current reprogramming fee. This will
release your from the remaining contract obligations. If the new
owner does not wish to take over the system, and you do not
choose to move the system, you will be responsible for the original
contractual obligation.
3. Do I own the system?
If you paid the connection fee only, Brink’s owns the alarm system.
If you paid the additional purchase charge, you own the system. If
you purchased the system, your installation work order will show a
separate “Purchase Fee” of usually an additional $500.
4. Will I receive a discount on my insurance for having a security
system installed?
Most homeowner’s policies offer discounts to policy holders with
security systems. Contact your insurance company for more
information. The Certificate of Installation that your installer
provided can be used to provide proof to your insurance company
that the installation took place.
5. How do I receive credit for referring another customer?
If you refer a new customer to Brink’s, and that customer has a
Brink’s Home Security system installed, you will receive one month
of monitoring free.Please have the person you referred write your
name and telephone number in the space provided at the bottom
of their contract. Contact Brink’s Customer Care at
www.mybrinks.com or call 1-800-445-0872.Your account will be
credited within 60 days of the installation date.
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System Testing ...................................................................................................................25
Siren and Transmission Test ....................................................................................................25
Testing All Burglary Sensors ....................................................................................................26
Testing the Smoke Detector......................................................................................................27
Testing the Doors and Windows Only ......................................................................................27
Testing With Not Ready Zones .................................................................................................29
Trouble Messages ..................................................................................................................30
No AC Power Indication ...........................................................................................................31
Low Battery Indication/Replacing Battery ................................................................................32
Replacing the Battery in the Keypad/Grid Extender ................................................................33
Communication Problem Indication .........................................................................................34
Line Cut Indication (Optional Feature) .....................................................................................35
Upload/Download Failure ........................................................................................................35
Zone Trouble Indication ............................................................................................................36
Component Failure ..................................................................................................................36
Call Brink’s Indication ...............................................................................................................36
Siren Failure Indication ............................................................................................................36
Cleaning the Smoke Detector ..................................................................................................37
If You Trigger an Alarm while Cleaning the Detector ................................................................37
Service the Detector Every Two Years .....................................................................................37
Setting the Clock ...................................................................................................................38
Emergency Evacuation Plans ..............................................................................................38
Questions and Answers ........................................................................................................40
General Use of the System ......................................................................................................40
Codes and Code Words ...........................................................................................................41
Alarms and Emergencies .........................................................................................................42
Emergency Contacts ................................................................................................................43
Financial Questions .................................................................................................................43
Repairs and Upgrades .............................................................................................................45
Additional Questions?...............................................................................................................46
Warranty Information ............................................................................................................46
Important Notices ..................................................................................................................46
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Welcome
Thank you for choosing Brinks Home Security® . We appreciate you choosing
us as your Home Security provider, and are confident you will appreciate the
many advanced features and benefits of Brinks Home Security with the
innovative InGrid Security technology.
The new InGrid Home Protection technology delivers the ultimate in safety
and security like no other system through its unique digital wireless
technology. Each keypad and grid extender you now own together creates
your own private “grid network” that is almost impossible for burglars to
defeat. With no central control box to easily disable, with its ability to work
even when your home’s power goes out, InGrid offers complete protection
when used in conjunction with its advanced window and door sensors.
To get the most out of your new system, please take the time to read this
manual. It describes the components of the system, some of the great new
features you may not have expected, and tells you how to use the keypad.
What’s more, this manual also tells you what to do in the event of an alarm.
Please be sure to read your Customer Emergency Information Schedule so that
you will have a clear understanding of Brink’s procedures if you should have an
alarm.
Need questions answered? Visit www.mybrinks.com or call Brinks’ round-the-
clock Customer Care at 1-800-445-0872. We look forward to providing you
with unprecedented service, security and ease of mind.
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Emergency Contacts
1. Who should I list as an emergency contact?
You should list people who live fairly close to you and who usually
know where you are and how to contact you. Ideally, at least one
of your contacts should have keys to your house and permission to
authorize service in your absence.You can change your list of
emergency contacts by logging on to the Update My Alarm
Contacts List at www.mybrinks.com or by calling Brink’s Customer
Care at 1-800-445-0872.
2. What should I tell my emergency contacts?
First of all, be sure to tell them that they are one of your emergency
contacts. Tell them that, after the emergency agencies are notified,
Brink’s may attempt to reach them when there is an alarm at your
house. Discuss what action you would like them to take if this
happens.You should also tell your emergency contacts if they have
your permission to authorize service of the system in your
absence.
On occasion, representatives of an emergency agency may ask
your emergency contact to meet them at the house with the house
keys. Emergency contacts, however, should never attempt to
investigate an alarm independent of the authorities.
3. How do I change my emergency contacts?
Log on to the Update My Alarm Contacts List at
www.mybrinks.com or call Brink’s Customer Care. Be prepared to
give your code word and provide the updated information.
Financial Questions
1. Who pays false alarms fines?
Because the vast majority of false alarms are outside of Brink’s
control, we require you to be responsible for all of your false alarm
fines.
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4. If I go away on vacation, should I give my master code to my
neighbor who takes care of the house?
It is best not to give out your master code or code word. Instead,
you can program an auxiliary code for your neighbor to use. See
the instructions on page 23. You can also add an auxiliary code
word by calling Brink’s Customer Care at 1-800-445-0872. Be sure
to give your emergency contact(s) a telephone number where you
can be reached while you are away.
Alarms and Emergencies
1. If there is an alarm, does the system reset?
Yes, as long as there are no additional alarms after the system
stops sounding. The system resets itself approximately five minutes
later. However, if a fire alarm is activated, the siren will sound
continuously until you enter your user code.
2. What happens if my telephone line is cut?
If you purchased the optional Line Cut feature, the siren sounds or
the keypad beeps within about a minute of the time the line was
cut. The system can still sound an audible alarm but the Monitoring
Center will not receive an alarm signal until the line is restored.
3. If the power goes out at my house, will my alarm system still
work?
Yes. Each keypad and grid extender has a battery that can provide
back-up power for up to 24 hours. Once the electrical power to your
home is restored, the batteries recharge automatically. Like all
batteries, these will eventually need to be replaced. The keypad will
alert you with the “low batt” indictor. To replace a battery refer to
page 33 for the grid extender or keypad. For the window or door
sensors, call Brink’s Customer Care at 1-800-445-0872 to schedule
a service call. If you purchased an extended service plan, there will
be no charge for this service.
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How to Avoid False Alarms
Numerous false alarms can affect the quality of your monitoring service. They
can also result in fines from your local municipality. To avoid false alarms,
follow these simple tips:
1. Be sure that everyone in your house knows how to use the alarm
system. Everyone should know a user code and the code word.
You can use the interactive keypad at www.mybrinks.com to
practice turning the system on and off without causing an alarm.
2. If you cause an alarm accidentally, cancel it by entering your user
code and pressing the CANCEL key. (See page 18.)
3. Test the system every week, following the instructions beginning on
page 25. If you discover any problems, promptly notify Brink’s
Customer Care at 1-800-445-0872.
4. If there was an alarm on the system, and you do not know why it
happened, contact Brink’s Customer Care immediately. You may
also review the system’s alarm history at www.mybrinks.com.
5. If you are going to do any kind of work at your home that will create
a large amount of dust, (such as fumigation), completely cover the
system’s motion detectors and smoke/heat detectors. Be sure to
remove the covers when you are finished.
6. If you know that the motion detector is causing false alarms, you
can still turn the system on, while the motion detector is turned off.
See the instructions on page 14 (Turning the System On with
Motions Turned Off Mode). Promptly notify Brink’s Customer Care
to correct the problem.
7. If you get an indoor pet after the system is installed, contact Brink’s
Customer Care.The system’s motion detector may need to be
adjusted so that your pet does not cause a false alarm.
8. Motion detectors can detect the movement of balloons, plants,
curtains, and other common household objects.Be sure that air
currents cannot move these items into the area covered by the
motion detector.
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9. Notify Brink’s before you sell or rent out your home, so that we can
teach the new residents how to use the system. Visit our website
at www.mybrinks.com to get more information about our Customer
Move Program.
10. Take care when cooking or lighting a fire in the fireplace. Excessive
smoke from these activities can cause false alarms.
The Brinks Home Security System by InGrid®
Standard Equipment
The easy-to-use keypad is mounted on the wall, near an
entry/exit door. You may have more than one keypad in
your home.You can use it to turn the system on and off,
and to change other system options.
The keypad has a built-in siren. When an alarm occurs,
the siren sounds a warning, designed to frighten off
intruders.The siren may also sound when you use some
of the system’s special features. Your system may also
have an auxiliary siren. For more information on the
auxiliary siren, see page 7.
You can also use the keypad’s emergency panic buttons
to signal a fire, medical, or police emergency.
The keypad also contains a battery that allows the system
to continue to function, even if the power in your home
goes out.
(See page 8 for more information or review the Keypad
Functions information at www.mybrinks.com.)
4
Keypad
5. What happens if I add DSL (digital subscriber line) service to
my home?
Converting your telephone line to a high-speed data format like
DSL can affect the ability of the system to report alarm conditions
to the Brink’s Monitoring Center. See page 47 for more
information.
Codes and Code Words
1. Can my master code number be changed?
Yes. Notify Brink’s Customer Care at 1-800-445-0872 to set up the
change. Customer Care is ready to help you 24 hours a day, seven
days a week. A service charge will be assessed for this request.
2. How do I change my master code word?
The same person who signed the Protective Service Agreement
must send a written request to Brink’s before the master code word
can be changed. The written request must identify the account, the
current master code word, the new master code word, and the
writer’s signature. The request should be mailed to: Brink’s Home
Security, Customer Care Department, 8880 Ester Boulevard, Irving,
TX 75063.
If there is an immediate need to change your master code word,
call Brink’s Customer Care to obtain Brink’s fax number.
3. I’m planning to go away on vacation. Should I notify Brink’s of
my plans?
Yes. You can do this by filling out the My Vacation Notes form at
www.mybrinks.com or by calling Customer Care at 1-800-445-0872.
Brink’s will need to know when you plan to leave, and when you will
return, as well as who to contact in the case of an emergency. Your
emergency contact may be asked to go to the house to secure it,
or to meet the police at the house in the event of an emergency.
Be sure that this person has a set of house keys, and knows a user
code and a code word.
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Questions and Answers
General Use of the System
1. How can I avoid false alarms?
Take a look at the tips on page 3. If you have any further
questions, call Brink’s Customer Care at 1-800-445-0872.
Customer Care is available to help you 24 hours a day, seven
days a week.
2. Do I need an alarm permit?
Alarm permit ordinances vary from area to area. Please contact
your local emergency agencies, or your city or county government
to determine if a permit is needed in your area. It is your
responsibility to get the permit, pay the fees, and inform Brink’s
of your permit number.
If you do not have a permit, emergency agencies may choose not
to respond to an alarm at your home. In addition, false alarm fines
are generally much higher for systems lacking permits.
3. How often should I test the system?
You should test the system once a week. Follow the test
instructions beginning on page 25 of this manual.
4. Should I clean the smoke/heat detector?
Yes. Follow the instructions on page 37.
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The power supply is plugged into an outlet near the
keypad. It provides electrical power to the keypad. This
should not be unplugged.
If you should notice that the power supply is
unplugged, plug it back in immediately.
One sensor is placed in or on the frame and body of each
door or window that is protected. If the door or window is
opened while the system is on, an alarm sounds. An
alarm signal is sent to the Brink’s Monitoring Center.
Depending on the size and configuration of your home,
one or more grid extenders will be installed. The grid
extender is mounted in an out-of-the-way location — for
example, behind a sofa. One grid extender in your home
must be connected to a RJ31X. This will be done by your
installer.
The grid extender is the backbone of your wireless
security network. It communicates with all of the other
parts and receives information from the system’s sensors
and keypad. It also contains a battery that allows the
system to operate during a power failure. When an alarm
occurs, the grid extender sends a message over the
telephone line to the Brink’s Monitoring Center.
Should you need to unplug the grid extender, you will
notice it is screwed into the wall outlet. To remove the grid
extender, simply unscrew and then unplug. To re-attach,
plug the grid extender into the outlet and then reaffix the
screw to secure the grid extender to the outlet.
5
Power Supply
Door/ Window
Sensors
Grid Extender
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This device, located near the grid extender, connects the
grid extender to the telephone line in your home. This
makes it possible for your security system to send alarm
signals over the telephone lines to the Brink’s Monitoring
Center.
Do not remove the grid extender telephone cable from
the jack unless a Brink’s representative or this manual
instructs you to do so.
The highly visible sign and stickers warn potential
intruders that your home is protected by a Brink’s Home
Security system. You will be provided with one sign and
several stickers.
Optional Equipment
This device detects smoke and dangerously high
temperatures. It is mounted in a central location of the
house, on the ceiling.
This sensor is mounted on the wall, inside your home. The
sensor can detect when someone is moving within its field
of view. If the system is on at the time a person is
detected, the system sends an alarm signal to the Brink’s
Monitoring Center.
This device detects when the temperature near the sensor
is dangerously high. It is mounted in a central location of
the house, on the ceiling.
6
Telephone Jack
(RJ31X)
Yard Sign and
Window Stickers
Smoke/Heat
Detector
Motion Detector
Heat Sensor
2. Review the escape plan with everyone who lives in your home and
practice escape procedures.
3. To increase the time you will have to escape a fire, sleep with your
bedroom door closed. If you suspect a fire, touch the door. Do not
open the door if it feels hot. If it does not, brace your shoulder
against the door and open it slowly. Be ready to slam the door if
smoke or heat rush in. Leave the building quickly and call the fire
department from a neighbor’s telephone, or from your cellular
telephone.
In the event of a fire, the best way to ensure the safety of your family is to get
the earliest possible warning. This is best achieved by installing fire detection
equipment in all rooms and areas of the house. This includes:
• a smoke detector installed outside of each of the bedrooms
•heat or smoke detectors in the living room, dining room, kitchen,
hallways, attic, furnace room, closets, utility and storage rooms,
basement, and garage.
This equipment should be installed in accordance with the National Fire
Protection Association’s Standard 72.
For additional information, write:
National Fire Protection Association
1 Battery March Park
Quincy, MA 02269
California residents may also write:
California State Fire Marshal
7171 Bowling Drive, Suite 600
Sacramento, CA 95823
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Setting the Clock
Emergency Evacuation Plans
An emergency evacuation plan helps to ensure that you and your family
escape from your home safely in the event of a fire. Use these guidelines
from the National Fire Protection Association to prepare your own emergency
evacuation plan.
1. Draw up a floor plan of your building, like the one shown. Show
any part of the building—the windows, doors, rooftops—that can be
used as an escape route.
Find at least two ways to escape from each room. One will be the
door leading to the normal exit. Another may be a window that
opens easily.If the window is high off the ground, you may need to
install an escape ladder nearby. Identify a place outdoors where
everyone is to meet after leaving the building.
38
The numeric display of your keypad may show the
time of day. You do not need to set the clock; it adjusts
itself automatically every few months.
While the system is making this short call, you will not
be able to use your telephone.
This small detector is mounted near any large expanse of
glass (windows or doors) in your home. It identifies the
sound of breaking glass.
The key fob is a small remote-control device for the
security system. The four buttons on the device can be
used to turn the system on and off, and to do other
specialized functions, like trigger an emergency alarm.
A siren is built in to your keypad and is a standard feature.
This auxiliary siren-strobe is a small box that can be
mounted inside your home. When an alarm occurs, the
auxiliary siren-strobe sounds a warning, designed to
frighten off intruders.
Optional Features
If your telephone line is cut, the optional line cut feature
notifies you. If the system is on, the siren sounds.If the
system is off, the keypad beeps and displays a trouble
message. Because a line cut results in a loss of
telephone service, this event is not reported to the Brink’s
Monitoring Center.
For information about any of these products or services, visit
www.mybrinks.com or call Brink’s Customer Care at 1-800-445-0872.
Customer Care is ready to help you 24 hours a day, seven days a week.
7
Glass Breakage
Detector
Key Fob
Line Cut
Auxiliary
Siren-Strobe
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Cleaning the Smoke Detector
If you had a smoke/heat detector installed, you should
clean it once every three months. You should also clean
it if smoke or dust triggers an alarm.
Vacuum the smoke detector vents using a crevice
attachment. Do not remove the cover.
If You Trigger an Alarm while Cleaning the Detector
If the dust from your vacuum cleaner triggers an alarm and the siren sounds,
do the following:
Service the Detector Every Two Years
Every two years, you should contact Brink’s Customer Care to schedule a
visit to service the smoke detector. During this call, Brink’s does a more
thorough cleaning and testing of the detector.
37
Vacuum once every
three months
1. Enter your user code.
2. Press the CANCEL key.
3. Finish vacuuming the detector.
If the keypad is beeping and the message window
displays TROUBLE, wait 30 minutes for the system
to reset.
4. If you wish to silence the keypad’s beeping for the
next four hours, press the CANCEL key.
5. If the detector does not reset after 30 minutes,
the message window displays “TROUBLE, CALL
1-800-445-0872” and the keypad beeps. Call Brink’s
Customer Care at 1-800-445-0872.
The Parts of the Keypad
8
EMERGENCY FIRE key. Press in case of a fire. Call 911 first, if possible. EMERGENCY MEDICAL key. Press in case of a
medical emergency.Call
911 first, if possible.
EMERGENCY POLICE key. Press in case of a crime in progress.Call 911 first, if
possible.
Pop-Up Grid Identification Card
ON light. Lights when the system is on. ON key.
Turns the system on. MOTION OFF key. Turns off the motion detectors, so you can
remain home while the system is on.
INSTANT key. Instructs the system to sound an alarm the instant a protected door is opened. OPTIONS key. Allows you to test, customize, and get
information about the
system.
Zone 1: Front door Zone 2: Back door Sys. Component 1: Front keypad Sys. Component 2: Grid Extender in den
CANCEL key. Press this and then enter your code to stop an accidental alarm.
Message window
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Zone Trouble Indication
What it means: A trouble on a zone condition would arise if, for example, the
smoke detector is dirty or is in need of adjustment. It could also occur if a
sensor has a defective part or a broken wire.
What to do:
Component Failure
One of the system’s devices is not operating properly. Call Brink’s Customer
Care at 1-800-445-0872 for assistance.
Call Brink’s Indication
If you receive this trouble message, call Brink’s Customer Care at
1-800-445-0872 for assistance.
Siren Failure Indication
The system’s siren is not operating properly. Call Brink’s Customer Care at
1-800-445-0872 for assistance.
36
1. To silence the keypad’s beeping, press the CANCEL
key.
2. Wait 30 minutes for the system to reset.
3. If the detector has not reset after 30 minutes, the
trouble message returns and the keypad beeps. Call
Brink’s Customer Care at 1-800-445-0872.
Message Window
The keypad communicates with you by lighting the words and phrases in the
message window. The words that make up the message may be on different
lines, or separated by other words.
For example, while you are changing an auxiliary user code, you will see the
following message window:
The words “ENTER” and “NEW CODE” are lit. This means that you should
enter the new user code.
9
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Emergency Keys
If you are home when a police, medical, or fire emergency arises, you can
alert the Brink’s Monitoring Center of your situation with a single press of an
emergency key. The system does not need to be on. (Not all emergency
buttons are available to all commercial customers.)
The table shows what purpose each key serves, and what happens when it is
pressed. (Depending upon how the system is programmed, you may need to
press the emergency key twice within three seconds to signal an emergency
alarm.)
CALL 911 FIRST
If your community provides 911 Emergency service, and you are able to
reach a telephone during the emergency, Brink’s recommends that you call
911 before pressing the emergency key. This gives you the fastest access to
emergency services.
If you press an emergency key accidentally, cancel the alarm by pressing the
CANCEL key, and entering your user code. (For more information about
canceling alarms, see page 18, or review the Reduce False Alarms
information at www.mybrinks.com.)
10
This happens
The siren sounds and a signal is sent to the
Brink’s Monitoring Center. Brink’s calls the
fire department, and then calls you to verify
the alarm. (This procedure may vary in
some jurisdictions.)
The keypad beeps and a signal is sent to
the Brink’s Monitoring Center. Brink’s calls
you to verify the alarm. If for any reason
you do not answer that call, Brink’s calls
emergency personnel.
The siren sounds and a signal is sent to the
Brink’s Monitoring Center. Brink’s calls you
to verify the alarm. If for any reason you do
not answer that call, Brink’s calls emergency
personnel.
Emergency Press
Fire
Medical
Police
Line Cut Indication (Optional Feature)
What it means: The telephone service to the security system has been
interrupted. The system cannot send an alarm signal to the Brink’s
Monitoring Center.
What you’ll notice: Less than one minute after the line cut occurs, the siren
sounds or the keypad beeps, depending on whether the system is on or off.
What to do:
Upload/Download Failure
A problem occurred when Brink’s attempted to change or read your system’s
programming over the telephone line. Call Brink’s Customer Care at
1-800-445-0872 for assistance.
35
1. To silence the keypad’s beeping, press the CANCEL
key.
2. If the siren is sounding, silence it by entering your
code.
3. Check your telephone for a dial tone. If there is no
telephone service, contact your telephone company.
4. If there is a dial tone, ensure that the system’s
telephone cable is securely plugged into the
telephone jack. If it is not, plug it in.
5. If the cable is plugged in, call Brink’s Customer Care
at 1-800–445-0872. Customer Care is ready to help
you 24 hours a day, seven days a week.
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Communication Problem Indication
What it means: The system was unable to send an alarm or test signal to the
Brink’s Monitoring Center.
What you’ll notice: The keypad beeps four times per minute. The message
window displays CP TROUBLE, CALL 800-445-0872.
What to do:
34
1. To silence the keypad’s beeping, press the CANCEL
key.
2. Check your telephone for a dial tone. If there is no
dial tone, remove the dialer cable from the telephone
jack leading to the grid extender. This disconnects
the system from the telephone line. It will not be
able to send an alarm signal to the Brink’s
Monitoring Center.
3. Check your telephone for a dial tone. If the dial tone
returns, call Brink’s Customer Care at 1-800-445-0872
for assistance.
4. If there is no dial tone, plug the dialer cable back
into the telephone jack.Contact your telephone
company for service.
Until the telephone service is repaired, no alarm
signals will be sent to Brink’s. However, the system
should still work within your home. For your
protection, it is very important that you resolve
this problem quickly.
Using The Grid Extender
The grid extender is designed to allow you to easily check whether it is
operational or not. Press the button in the center to see if the grid extender
is in operation. If the indicator light turns on, the grid extender is fully
operational. If the grid extender light is flashing, it indicates a low battery or a
communications failure. See page 33 to replace the battery.
Using The Keypad
The keypad(s) in your home is designed to be user-friendly. You will soon
learn the simple keypad commands which enable you to turn the system on
or off, test it or customize it. Follow the illustrations and instructions on the
following pages to learn all about your keypad commands.
Grid Identification Card
The Grid Identification Card helps you identify the location of each component
in your system. Each component listed will correspond with indicator codes on
the keypad.
11
Zone 1: Front door
Zone 2: Back door
Sys. Component 1: Front keypad
Sys. Component 2: Grid extender
in den
Zone 3: Den center window
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User Codes
When the system is installed, you select a code number to turn the system on
and off. This is your master user code, and it may be three or four digits long.
To change this code, contact Brink’s Customer Care at 1-800-445-0872.
You can create a separate auxiliary user code for anyone who needs access
to your home. See page 22 for more information. You can change or delete
the auxiliary code whenever you like.
If you have questions about the system’s user codes, visit our website or
contact Brink’s Customer Care.
Entering and Exiting
Designated Doors
The designated entry/exit doors are those doors that you must use to enter
and leave your home while the system is on. These doors may be equipped
with the door sensors described on page 5. If you use a different door to enter
your home, an alarm may sound.
Entry Delay
When you enter your home while the security system is on, the keypad emits
a tone. This tone reminds you to turn the system off. You must enter your
user code before the tone stops.In most systems, the entry delay is 40
seconds.If you do not enter your code before the delay ends, an alarm is
triggered.
Exit Delay
When you turn the system on in normal mode, you must exit the building and
close the door before the exit delay ends. For most systems, the exit delay is
80 seconds. That number may vary, however, if local agency or regulator
restrictions apply.Once that delay has ended, you will trigger an alarm if you
open a protected door or window, or move past a motion detector.
Note: The length of the system’s entry and exit delays can be adjusted
(within certain limits). If you find it difficult to enter or exit your home before
the delay ends, contact Brink’s Customer Care at 1-800-445-0872 to have it
changed.
12
Note: If the system appears to have no power (the keypad does not light or
respond to your commands), call Brink’s Customer Care at 1-800-445-0872
for assistance.
To replace the battery in the grid extender
To replace the battery in the keypad
To replace the battery in a sensor
If the keypad is indicating that a sensor’s battery is low, call Brinks Customer
Care at 1-800-445-0872 for assistance.The sensor battery cannot be
replaced.
33
Unscrew the grid extender from the wall outlet and
unplug the grid extender. Slide open the rear door by
sliding down. Unplug the small connector plug that
connects the battery pack to the grid extender, and
replace with Ingrid battery model IG180, 3.6V.
The screen on the keypad will indicate “LOW BATT”.
On the side of the keypad you will see a slot that is
the side of the door to the battery compartment.
Simply place a coin in the slot and turn to pop the
door open. Unplug the small connector plug that
connects the battery pack to the keypad and replace
with battery model IG180, 3.6V.
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Low Battery Indication
When “LOW BATT” is displayed on the keypad message window, you will
need to replace the battery in either the keypads, grid extenders, or sensors.
You also may hear a beeping sound. The screen will display the grid Zone
number corresponding to the location of the device with a low battery. A
sensor is indicated by 2 digits. Other components are 2 digits preceeded by a
"C". For example, if Zone One has a low sensor battery, the keypad screen
will look like this:
What it means: The battery in one of your system components (keypad or
grid extender) is low. If there has not been a power outage at your home
recently, call Brink’s Customer Care at 1-800-445-0872 for assistance. Or you
can replace the battery yourself on the keypad. Sensor batteries are not user
serviceable. Call Brink's Customer Care for assistance. If there has been a
recent power failure, follow the instructions below.
What to do:
32
5. Check the breaker box. If any breakers associated
with any room’s power outlet in which a keypad or
grid extender is plugged into is in the OFF position,
move the breaker switch to ON. If this solves the
problem, stop. Otherwise, continue to the next step.
6. If none of these steps resolve the problem, call
Brink’s Customer Care at 1-800–445-0872.
1. If you wish to silence the keypad’s beeping, press
the CANCEL key.
2. Once power to your home is restored, wait 24 hours
for the battery to recharge.
3. If the trouble condition returns after 24 hours, the
battery is not recharging properly.Call Brink’s
Customer Care at 1-800-445-0872 for assistance.
NOT READY ALL ON INSTANT
DOOR CHIME NO AC MOTION OFF
TROUBLE TEST LINE CUT LOW BATT
01
Someone (including
your pets) is staying
at home.
Turning the System On
The Four “On” Modes
You can arm the Brink’s Home Security system in four different ways:
1) normal mode
2) motion off
3) motions off with delay doors instant
4) delay doors instant
The illustration below helps you choose which mode to use.
13
Everyone is leaving the
house.Press the
ON key.
If
Someone might walk in
front of the motion
detector
And
Someone might
open a protected door.
If
Someone might walk in
front of the motion
detector
And
No one will open a
protected door.
If
No one will walk in front
of the motion detector
And
No one will open a
protected door.
NORMAL MODE
Press the
ON and
MOTION
OFF keys.
MOTIONS OFF MODE
Press
MOTION OFF,
then INSTANT
then ON
keys.
MOTIONS OFF/
INSTANT MODE
Press the
ON and
INSTANT
keys.
INSTANT MODE
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