Brother DCP-9270CDN Operating and maintenance manual

BASIC USER’S GUIDE
DCP-9270CDN
Version A
UK/IRE

If you need to call Customer Service
Please complete the following information for future
reference:
Model Number: DCP-9270CDN
Serial Number: 1
Date of Purchase:
Place of Purchase:
1The serial number is on the back of the unit. Retain
this User’s Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Register your product on-line at
http://www.brother.com/registration/
© 2010 Brother Industries, Ltd.

i
User's Guides and where do I find it?
Which manual? What's in it? Where is it?
Safety and Legal Read this Guide first. Please read the
Safety Instructions before you set up your
machine. See this Guide for trademarks
and legal limitations.
Printed / In the box
Quick Setup Guide Follow the instructions for setting up your
machine and installing the drivers and
software for the operating system and
connection type you are using.
Printed / In the box
Basic User's Guide Learn the basic Copy, Scan and Direct
Print operations and how to replace
consumables. See troubleshooting tips.
PDF file /
Documentation CD-ROM /
In the box
Advanced User's Guide Learn more advanced operations: Copy,
security features, printing reports and
performing routine maintenance.
PDF file /
Documentation CD-ROM /
In the box
Software User's Guide Follow these instructions for Printing,
Scanning, Network Scanning and using
the Brother ControlCenter utility.
PDF file /
Documentation CD-ROM /
In the box
Network Glossary This Guide provides basic information
about advanced network features of
Brother machines along with
explanations about general networking
and common terms.
PDF file /
Documentation CD-ROM /
In the box
Network User's Guide This Guide provides useful information
about wired and wireless network
settings and security settings using the
Brother machine. You can also find
supported protocol information for your
machine and detailed troubleshooting
tips.
PDF file /
Documentation CD-ROM /
In the box

ii
Table of Contents
(BASIC USER’S GUIDE)
1 General information 1
Using the documentation .......................................................................................1
Symbols and conventions used in the documentation ....................................1
Accessing the Advanced User’s Guide, Software User’s Guide and
Network User’s Guide.........................................................................................2
Viewing Documentation...................................................................................2
Accessing Brother Support (Windows®)................................................................4
Accessing Brother Support (Macintosh) ................................................................4
Control panel overview ..........................................................................................6
LCD Touchscreen............................................................................................8
Basic Operations .............................................................................................8
Volume settings .....................................................................................................9
Beeper volume ................................................................................................9
2 Loading paper 10
Loading paper and print media ............................................................................10
Loading paper in the standard paper tray (Tray 1) ........................................10
Loading paper in the multi-purpose tray (MP tray) ........................................12
Unscannable and unprintable areas ..............................................................17
Paper settings......................................................................................................18
Paper Size and Type .....................................................................................18
Tray Use in copy mode..................................................................................19
Tray Use in print mode ..................................................................................19
Acceptable paper and other print media..............................................................20
Recommended paper and print media ..........................................................20
Type and size of paper ..................................................................................20
Handling and using special paper .................................................................22
3 Loading documents 25
How to load documents .......................................................................................25
Using the automatic document feeder (ADF) ................................................25
Using the scanner glass ................................................................................26
4 Making copies 27
How to copy .........................................................................................................27
Stop copying..................................................................................................27
Copy settings .................................................................................................27

iii
5 Printing data from a USB Flash memory drive or digital camera
supporting mass storage 28
Creating a PRN or PostScript®3™ file for direct printing....................................28
Printing data directly from the USB Flash memory drive or digital camera
supporting mass storage ..................................................................................29
Changing the default settings for direct print .................................................30
6 How to print from a computer 31
Printing a document.............................................................................................31
7 How to scan to a computer 32
Scanning a document as PDF file using ControlCenter4 (Windows®) ................32
Changing the SCAN key settings ........................................................................35
Before scanning.............................................................................................35
SCAN key settings.........................................................................................35
Scanning using the SCAN key ......................................................................37
A Routine maintenance 38
Replacing the consumable items.........................................................................38
Replacing a Toner cartridge ..........................................................................42
Replacing the drum unit.................................................................................48
Replacing the belt unit ...................................................................................54
Replacing the waste toner box ......................................................................60
Cleaning and Checking the machine...................................................................67
Cleaning the outside of the machine .............................................................67
Cleaning the scanner glass ...........................................................................68
Cleaning the laser scanner windows .............................................................69
Cleaning the corona wires .............................................................................73
Cleaning the drum unit ..................................................................................77
Cleaning the paper pick-up rollers.................................................................83
Calibration .....................................................................................................84
Auto Registration ...........................................................................................85
Manual Registration.......................................................................................86
Frequency (Colour Correction) ......................................................................86

iv
B Troubleshooting 87
Error and maintenance messages.......................................................................87
Document jams....................................................................................................93
Document is jammed in the top of the ADF unit ............................................93
Document is jammed under the document cover ..........................................93
Removing small documents jammed in the ADF...........................................94
Document is jammed at the output tray .........................................................94
Paper jams...........................................................................................................95
Paper is jammed in the MP tray ....................................................................95
Paper is jammed in paper tray 1 or tray 2 .....................................................96
Paper is jammed at the back of the machine ................................................97
Paper is jammed inside the machine.............................................................99
Paper is jammed underneath paper tray 1 ..................................................103
If you are having difficulty with your machine ....................................................106
Improving the print quality..................................................................................112
Machine Information ..........................................................................................119
Checking the Serial Number........................................................................119
Reset functions............................................................................................119
How to reset the machine............................................................................119
C Menu and features 120
On-screen programming....................................................................................120
Menu table...................................................................................................120
MENU button and mode keys............................................................................120
Menu table .........................................................................................................121
Entering text.......................................................................................................148
D Specifications 149
General ..............................................................................................................149
Document Size ..................................................................................................151
Print media.........................................................................................................152
Copy ..................................................................................................................154
Scanner .............................................................................................................155
Printer ................................................................................................................156
Interfaces ...........................................................................................................157
Direct Print feature.............................................................................................158
Scan to USB feature ..........................................................................................159
Computer requirements ....................................................................................160
Consumable items .............................................................................................162
Network (LAN) ...................................................................................................163
EIndex 164

v
Table of Contents
(ADVANCED USER’S GUIDE)
The Advanced User's Guide explains the following features and operations.
You can view the Advanced User's Guide on the Documentation CD-ROM in the box.
1 General Setup
Memory storage
Automatic daylight savings time
Ecology features
LCD screen
User Settings Report
Network Configuration Report
2 Security features
Secure Function Lock 2.0
3 Printing reports
Reports
4 Making copies
Copy settings
A Routine maintenance
Cleaning and checking the machine
Replacing periodic maintenance parts
Packing and shipping the machine
B Options
Optional paper tray (LT-300CL)
Memory board
C Glossary
D Index

vi

1
1
1
Using the
documentation 1
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Symbols and conventions
used in the documentation 1
The following symbols and conventions are
used throughout the documentation.
General information 1
Bold Bold style identifies keys on the
machine control panel or
computer screen.
Italics Italicized style emphasizes an
important point or refers you to
a related topic.
Courier
New
Courier New font identifies the
messages shown on the LCD
of the machine.
WARNING indicates a potentially
hazardous situation which, if not avoided,
could result in death or serious injuries.
CAUTION indicates a potentially hazardous
situation which, if not avoided, may result in
minor or moderate injuries.
IMPORTANT indicates a potentially
hazardous situation which, if not avoided,
may result in damage to property or loss of
product functionality.
Electrical Hazard icons alert you to a
possible electrical shock.
Hot Surface icons warn you not to
touch machine parts that are hot.
Notes tell you how you should
respond to a situation that may arise
or give tips about how the current
operation works with other features.
WARNING
CAUTION
IMPORTANT

Chapter 1
2
Accessing the
Advanced User’s
Guide, Software User’s
Guide and Network
User’s Guide 1
This Basic User's Guide does not contain all
the information about the machine such as
how to use the advanced features Copy,
Printer, Scanner and Network. When you are
ready to learn detailed information about
these operations, read the Advanced User's
Guide, Software User’s Guide, Network
User’s Guide, and Network Glossary that
are on the Documentation CD-ROM.
Viewing Documentation 1
aTurn on your computer. Insert the
Documentation CD-ROM into your
CD-ROM drive.
Note
(Windows®users) If the screen does not
appear automatically, go to My Computer
(Computer), double-click the CD-ROM
icon, and then double-click index.html.
b(Macintosh users) Double-click the
Documentation CD-ROM icon, and then
double-click index.html.
cClick your country.
dPoint to your language, point to View
Guide, and then click the guide you
want to read.

General information
3
1
Note
• (Windows®users only) Your web browser
may display a yellow bar at the top of the
page that contains a security warning
about Active X controls. For the page to be
displayed correctly, you must click on
Allow Blocked Content, then click on
Yes in the Security Warning dialog box.
• (Windows®users only) 1For faster
access, you can copy all user
documentation in PDF format to a local
folder on your computer. Point to your
language, then click Copy to local disk.
1Microsoft®Internet Explorer®6.0 or greater.
How to find Scanning instructions 1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software User's Guide
Scanning
ControlCenter
Network Scanning
ScanSoft™ PaperPort™12SE with OCR
How-to-Guides
(Windows®)
The complete ScanSoft™
PaperPort™12SE with OCR How-to-
Guides can be viewed from the Help
section in the ScanSoft™
PaperPort™12SE application.
Presto! PageManager User’s Guide
(Macintosh)
Note
Presto! PageManager must be
downloaded and installed before use. See
Accessing Brother Support (Macintosh)
on page 4 for further instructions.
The complete Presto! PageManager
User’s Guide can be viewed from the Help
section in the Presto! PageManager
application.
How to find Network setup instructions
Your machine can be connected to a wired
network. You can find basic setup
instructions in the Quick Setup Guide. For
more information about network setup please
see the Network User's Guide on the
Documentation CD-ROM.

Chapter 1
4
Accessing Brother
Support (Windows®)1
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center) on the Installation CD-ROM.
Click Brother Support on the main menu.
The following screen will appear:
To access our website
(http://www.brother.com/), click Brother
Home Page.
For the latest news and product support
information
(http://solutions.brother.com/), click
Brother Solutions Center.
To visit our website for original Brother
Supplies
(http://www.brother.com/original/), click
Supplies Information.
To access the Brother CreativeCenter
(http://www.brother.com/creativecenter/)
for FREE photo projects and printable
downloads, click Brother
CreativeCenter.
To return to the main page, click Back or
if you have finished, click Exit.
Accessing Brother
Support (Macintosh) 1
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center) on the Installation CD-ROM.
Double-click the Brother Support icon.
The following screen will appear:
To download and install Presto!
PageManager, click
Presto! PageManager.
To register your machine from the Brother
Product Register Page
(http://www.brother.com/registration/),
click On-Line Registration.
For the latest news and product support
information
(http://solutions.brother.com/), click
Brother Solutions Center.
To visit our website for original Brother
Supplies
(http://www.brother.com/original/), click
Supplies Information.

General information
5
1

Chapter 1
6
Control panel overview 1
1LCD
This is a Touchscreen LCD. You can access
the menus and options by pressing buttons
displayed on the screen.
2 Mode keys:
SCAN
Puts the machine in Scan mode.
COPY
Puts the machine in Copy mode.
3 Numeric keys
Use these keys to enter text.
4Stop/Exit
Stops an operation or exits from a menu.
5Start:
Colour
Lets you start making copies in full colour.
Mono
Lets you start making copies in black & white.
6 Print Data / Job Cancel
Cancels a programmed print job and clears it
from the machine’s memory. To cancel
multiple print jobs, hold down this key until the
LCD shows Cancel Printing (All).
Also, this key will flash depending on the
machine’s status.
1
01.01.2011 15:15
MENU Secure
Print
Direct
Print
Machine Status Description
Ready Mode
The machine is ready to
print, in sleep mode, there
is no print data, or the
power switch is off.
Receiving Data
Green (blinking)
The machine is either
receiving data from the
computer, processing data
in memory, or printing data.
Data Remaining
in Memory
Green
Print data remains in the
machine memory.

General information
7
1
12
34
56
01.01.2011 15:15
MENU Secure
Print
Direct
Print

Chapter 1
8
LCD Touchscreen 1
The LCD shows the current machine status
when the machine is idle.
1 Date and Time
Lets you see the date and time.
2 Secure Print
Lets you access the secure print menu.
Active only when the machine has secure print
data.
3 Direct Print
Lets you print data from a USB flash memory
drive or a digital camera supporting mass
storage directly to the machine. (See Printing
data directly from the USB Flash memory drive
or digital camera supporting mass storage
on page 29.)
Active only when you insert a USB flash
memory drive or digital camera in the
machine's USB direct interface.
4 Security indicator
Shows the machine's security status, when the
Secure Function Lock is turned on.
5 Warning icon
Appears when there is an error or maintenance
message; press the Warning icon to view it,
and then press Stop/Exit to return to the
Ready screen.
6MENU
Lets you access the main menu.
Basic Operations 1
To operate the Touchscreen use your finger
to press the menu or option button directly on
the LCD screen.
To display and access all the screen menus
or options in a setting, press abor dcto
scroll through them.
Press to return to the previous menu.
IMPORTANT
DO NOT press the Touchscreen with a
sharp object, such as a pen or stylus. It
may damage the machine.
The following steps show how to change a
setting in the machine. In this example the
Back Light setting is changed from Light to
Dark.
aPress MENU.
bPress aor bto display
General Setup.
Press General Setup.
cPress aor bto display LCD settings.
Press LCD settings.
123
4
5
6
01.01.2011 15:15
Secure
Print
Direct
Print
MENU
Public
General Setup
Printer
Print Reports
Network
MENU
Tray Setting
Beeper Med
Ecology
LCD Settings
MENU
General Setup

General information
9
1
dPress Backlight.
ePress Dark.
fPress Stop/Exit.
Volume settings 1
Beeper volume 1
When the beeper is on, the machine will beep
when you press a key or make a mistake. You
can choose a range of volume levels, from
High to Off.
aPress MENU.
bPress aor bto display
General Setup.
Press General Setup.
cPress aor bto display Beeper.
Press Beeper.
dPress Low, Med, High or Off.
ePress Stop/Exit.
Backlight
Dim Timer
Light
Off
MENU > General Setup
LCD Settings
Light
Dark
Med
MENU > General Setup > LCD Settings
Backlight

10
2
Loading paper and
print media 2
The machine can feed paper from the
standard paper tray, optional lower tray or
multi-purpose tray.
When you put paper into the paper tray, note
the following:
If your application software supports
paper size selection on the print menu,
you can select it through the software. If
your application software does not
support it, you can set the paper size in
the printer driver or by pressing the
buttons on the Touchscreen.
Loading paper in the standard
paper tray (Tray 1) 2
You can load up to 250 sheets for Tray 1 and
500 sheets for the optional lower tray
(Tray 2). Paper can be loaded up to the
maximum paper mark (bbb) on the sliding
paper width guide. (For recommended paper
to use, see Paper capacity of the paper trays
on page 21.)
Printing on plain paper, thin paper or
recycled paper from the standard
paper tray 2
aPull the paper tray completely out of the
machine.
WARNING
DO NOT touch the shaded parts shown in
the illustration. These rollers may be
rotating at high speed.
Loading paper 2

Loading paper
11
2
bWhile pressing the green paper-guide
release lever (1), slide the paper guides
to fit the paper size you are loading in
the tray. Make sure that the guides are
firmly in the slots.
cFan the stack of paper well to avoid
paper jams and misfeeds.
dPut paper in the tray and make sure:
The paper is below the maximum
paper mark (bbb) (1).
Overfilling the paper tray will cause
paper jams.
The side to be printed on must be
face down.
The paper guides touch the sides of
the paper so it will feed properly.
ePut the paper tray firmly back in the
machine. Make sure that it is completely
inserted into the machine.
fLift up the support flap (1) to prevent
paper from sliding off the face-down
output tray or remove each page as
soon as it comes out of the machine.
1
1
1

Chapter 2
12
Loading paper in the
multi-purpose tray (MP tray) 2
You can load up to 3 envelopes or special
print media in the MP tray or up to 50 sheets
of plain paper. Use this tray to print or copy on
thick paper, bond paper, glossy paper, labels,
or envelopes. (For recommended paper to
use, see Paper capacity of the paper trays
on page 21.)
Printing on plain paper, bond paper,
labels or glossy paper from the MP
tray 2
aOpen the MP tray and lower it gently.
bPull out the MP tray support and unfold
the flap (1).
1