Brother FAX-3240C User manual

FAX-1840C
MFC-3240C
USER’S GUIDE
Version A

If you need to call Customer Service
Please complete the following information for future
reference:
Model Number: FAX-1840C and MFC-3240C
(Circle your model number)
Serial Number:*
Date of Purchase:
Place of Purchase:
* The serial number is on the back of the unit. Retain this
User’s Guide with your sales receipt as a permanent
record of your purchase, in the event of theft, fire or
warranty service.
Register your product on-line at
By registering your product with Brother, you will be recorded
as the original owner of the product.
http://www.brother.com/registration
©1996-2004 Brother Industries, Ltd.

i
THIS EQUIPMENT IS DESIGNED TO WORK WITH A TWO WIRE ANALOGUE PSTN LINE
FITTED WITH THE APPROPRIATE CONNECTOR.
APPROVAL INFORMATION
Brother advises that this product may not function correctly in a
country other than where it was originally purchased, and does not
offer any warranty in the event that this product is used on public
telecommunication lines in another country.
Compilation and Publication Notice
Under the supervision of Brother Industries Ltd., this manual has
been compiled and published, covering the latest product
descriptions and specifications.
The contents of this manual and the specifications of this product are
subject to change without notice.
Brother reserves the right to make changes without notice in the
specifications and materials contained herein and shall not be
responsible for any damages (including consequential) caused by
reliance on the materials presented, including but not limited to
typographical and other errors relating to the publication.

ii
Safety precautions
To use the machine safely
Please refer to these instructions for later reference and before
attempting any maintenance.
WARNING
There are high voltage
electrodes inside the machine.
Before you clean the machine,
make sure you have
unplugged the telephone line
cord first and then the power
cord from the electrical socket.
Do not handle the plug with wet
hands. Doing this might cause
an electrical shock.
To prevent injuries, be careful
not to touch the area shaded in
the illustration.
When you move the machine,
grasp the side handholds as
shown in the illustration.
When you move the machine,
place a hand at each side of the
unit so you are supporting the
base when you lift it. (See the
illustration on the right.)

iii
■Use caution when installing or modifying telephone lines. Never
touch telephone wires or terminals that are not insulated unless
the telephone line has been disconnected at the wall socket.
Never install telephone wiring during a lightning storm. Never
install a telephone wall socket in a wet location.
■This product must be installed near an electrical socket that is
easily accessible. In case of emergencies, you must disconnect
the power cord from the electrical socket in order to shut off
power completely.
IMPORTANT SAFETY INSTRUCTIONS
When using your telephone equipment, basic safety
precautions should always be followed to reduce the risk of
fire, electric shock and injury to persons, including the
following:
1. Do not use this product near water, for example, near a
bath tub, wash bowl, kitchen sink or washing machine, in a
wet basement or near a swimming pool.
2. Avoid using this product during an electrical storm. There
may be a remote risk of electric shock from lightning.
3. Do not use this product to report a gas leak in the vicinity
of the leak.
SAVE THESE INSTRUCTIONS

iv
Choosing a location
Place your machine on a flat, stable surface that is free of vibration
and shocks, such as a desk. Put the machine near a telephone
socket and a standard, grounded electrical socket. Choose a
location where the temperature remains between 10°-35°C.
Caution
■Avoid placing your machine in a high-traffic area.
■Avoid placing your machine on the carpet.
■Do not place near heaters, air conditioners, water, chemicals, or
refrigerators.
■Do not expose the machine to direct sunlight, excessive heat,
moisture, or dust.
■Do not connect your machine to electrical sockets controlled by
wall switches or automatic timers.
■Disruption of power can wipe out information in the machine’s
memory.
■Do not connect your machine to electrical sockets on the same
circuit as large appliances or other equipment that might disrupt
the power supply.
■Avoid interference sources, such as speakers or the base units
of cordless phones.

v
Quick Reference Guide
Sending faxes
Automatic Transmission
1
If it is not illuminated in
green, press (Fax).
2
Load your document.
3
Enter the fax number using
One-Touch, Speed-Dial,
Search or the dial pad.
4
Press Mono Start or
Colour Start.
Storing numbers
Storing One-Touch Dial
numbers
1
Press Menu/Set, 2, 3, 1.
2
Press the One-Touch key
where you want to store the
number.
3
Enter a number (up to 20
digits), and then press
Menu/Set.
4
Enter a name up to 15
characters (or leave it
blank), and then press
Menu/Set.
5
Press Stop/Exit.
Storing Speed-Dial numbers
1
Press Menu/Set, 2, 3, 2.
2
Using the dial pad, enter a
two-digit Speed-Dial
location number, and then
press Menu/Set.
3
Enter a number (up to 20
digits), and then press
Menu/Set.
4
Enter a name up to 15
characters (or leave it
blank), and then press
Menu/Set.
5
Press Stop/Exit.
To access a One-Touch
number that is shown in a
black square on the control
panel, hold down Shift as
you press the One-Touch
key.

vi
Dialling operations
One-Touch Dialling/
Speed-Dialling
1
If it is not illuminated in
green, press (Fax).
2
Load your document.
3
Press the One-Touch key of
the number you want to call.
—OR—
Press Search/Speed
Dial, press #, and then
press the two-digit
Speed-Dial number.
4
Press Mono Start or
Colour Start.
Using Search
1
If it is not illuminated in
green, press (Fax).
2
Load your document.
3
Press Search/Speed
Dial, and then enter the first
letter of the name you’re
looking for.
4
Press or to search the
memory.
5
Press Mono Start or
Colour Start.
Making copies
1
Press (Copy) to
illuminate it in green.
2
Load your document.
3
Press Mono Start or
Colour Start.
To dial a One-Touch
number that is shown in a
black square on the control
panel, hold down Shift as
you press the One-Touch
key.
▲
▲

vii
Table of Contents
1
Introduction .......................................................................... 1-1
Using this Guide ............................................................... 1-1
Finding information.....................................................1-1
Symbols used in this Guide........................................1-1
Control panel overview ..................................................... 1-2
Turning the machine to Power Save condition........... 1-5
Power Save Setting.................................................... 1-6
Load documents ............................................................... 1-7
Using the automatic document feeder (ADF) ............. 1-7
Recommended environment .................................. 1-7
About paper ...................................................................... 1-9
Recommended Paper................................................. 1-9
Handling and using special paper ............................ 1-10
Paper type and size for each operation................ 1-11
Paper weight, thickness and capacity .................. 1-12
Paper capacity of the output paper tray ............... 1-12
Printable area ....................................................... 1-13
How to load paper, envelopes and post cards ......... 1-14
To load paper or other media ...............................1-14
To load envelopes ................................................ 1-16
To load post cards................................................1-17
About fax machines ........................................................ 1-18
Fax tones and handshake ........................................ 1-18
ECM (Error Correction Mode)...................................1-19
2
Getting started ..................................................................... 2-1
Initial Setup.......................................................................2-1
Setting the Date and Time.......................................... 2-1
Setting Tone or Pulse dialling mode
(Not available in New Zealand) .............................. 2-1
Setting the Station ID..................................................2-2
Setting the Phone Line Type ......................................2-3
PABX and TRANSFER .......................................... 2-3
General Setup ..................................................................2-4
Setting the Mode Timer (MFC-3240C only)................ 2-4
Setting the Mode Timer (FAX-1840C only) ................ 2-5
Setting the Paper Type...............................................2-6
Setting the Paper Size................................................2-6
Setting the Ring Volume.............................................2-7
Setting the Beeper Volume......................................... 2-7

viii
Setting the Speaker Volume.......................................2-8
Turning on Automatic Daylight Savings Time.............2-8
Setting the LCD Contrast............................................2-8
3
Setup Send ........................................................................... 3-1
How to enter Fax mode ....................................................3-1
How to dial........................................................................3-1
Manual dialling............................................................3-1
One-Touch dialling......................................................3-2
Speed-Dialling ............................................................3-2
Search ........................................................................3-3
Fax Redial...................................................................3-3
How to Fax (B&W and Colour) ......................................... 3-4
Colour fax transmission ..............................................3-4
Faxing from the ADF...................................................3-4
Automatic transmission...............................................3-4
Manual transmission...................................................3-5
Sending a fax at the end of a conversation ................3-5
Basic sending operations..................................................3-6
Sending faxes using multiple settings.........................3-6
Contrast ......................................................................3-6
Fax Resolution............................................................3-7
Dual Access (Not available for colour faxes)..............3-8
Real Time Transmission.............................................3-9
Checking job status ..................................................3-10
Cancelling a fax in progress .....................................3-10
Cancelling a scheduled job.......................................3-10
Advanced sending operations ........................................3-11
Broadcasting (Not available for colour faxes)...........3-11
Overseas Mode ........................................................3-12
Delayed Fax (Not available for colour faxes)............3-13
Delayed Batch Transmission
(Not available for colour faxes).............................3-14
Setup for Polled Transmit (Standard)
(Not available for colour faxes).............................3-15
Setup for Polled Transmit with Secure Code
(Not available for colour faxes).............................3-16
TX Lock (Key Lock for some countries)....................3-17
Setting up the password.......................................3-18
Changing the TX Lock password..........................3-18
Turning TX Lock on ..............................................3-19
Turning TX Lock off ..............................................3-19

ix
4
Setup Receive ...................................................................... 4-1
Basic receiving operations................................................ 4-1
Choosing the Receive Mode ...................................... 4-1
To select or change your Receive Mode................ 4-2
Setting the Ring Delay................................................4-2
Setting the F/T Ring Time (Fax/Tel mode only).......... 4-3
Fax Detect (MFC-3240C only).................................... 4-4
Fax Detect (FAX-1840C only) .................................... 4-5
Printing a reduced incoming fax
(Auto Reduction) ....................................................4-6
Receiving a fax at the end of a conversation..............4-6
Printing a fax from the memory ..................................4-7
Reception into memory
(Not available for colour fax reception)................... 4-7
Polling.........................................................................4-8
Secure Polling ........................................................4-8
Setup for Polling Receive (Standard).....................4-8
Setup for Polling Receive with Secure Code..........4-9
Setup Delayed Polling Receive.............................. 4-9
Sequential Polling................................................. 4-10
5
Quick-Dial numbers and dialling options .......................... 5-1
Storing numbers for easy dialling .....................................5-1
Storing One-Touch Dial numbers...............................5-1
Storing Speed-Dial numbers ...................................... 5-2
Changing One-Touch and Speed-Dial numbers ........ 5-3
Setting up Groups for Broadcasting ........................... 5-4
Dialling options .................................................................5-6
Access codes and credit card numbers......................5-6
Pause .........................................................................5-6
Tone or Pulse (Not available in New Zealand)........... 5-7
Telephone (voice) operation (FAX-1840C only) ............... 5-8
How to dial..................................................................5-8
Making a telephone call.............................................. 5-8
Tel...............................................................................5-8
Mute (FAX-1840C only).............................................. 5-8
6
Remote Fax Options
(Not available for colour faxes) ........................................... 6-1
Setting up Fax Forwarding .........................................6-1
Setting Fax Storage.................................................... 6-2
Turning off Remote Fax Options ................................ 6-2
Setting your Remote Access Code.............................6-3

x
Remote Retrieval..............................................................6-4
Using your Remote Access Code...............................6-4
Remote commands.....................................................6-5
Retrieving fax messages ............................................ 6-6
Changing your Fax Forwarding number ..................... 6-6
7
Printing reports .................................................................... 7-1
Fax settings and activity ...................................................7-1
Customizing the Transmission Verification Report ..... 7-1
Setting the Journal Period ..........................................7-2
Printing reports ........................................................... 7-3
How to print a report ............................................... 7-3
8
Making copies ...................................................................... 8-1
Using the machine as a copier .........................................8-1
Enter Copy mode........................................................8-1
Making a single copy ..................................................8-2
Making multiple copies ............................................... 8-2
Stop copying............................................................... 8-2
Using the temporary Copy keys
(Temporary settings)...................................................... 8-3
Increasing copy speed or quality ............................ 8-4
Changing the temporary copy settings .......................8-5
Enlarging or reducing the image copied ................. 8-6
Setting paper type .................................................. 8-8
Setting paper size...................................................8-8
Adjusting brightness ...............................................8-9
Adjusting contrast ...................................................8-9
Making N in 1 copies (Page Layout).....................8-10
Changing the default copy settings................................. 8-12
Increasing copy speed or quality ..............................8-12
Adjusting brightness .................................................8-12
Adjusting contrast .....................................................8-13
Adjusting colour saturation .......................................8-13
Legal limitations..............................................................8-14
9
Important information ..........................................................9-1
Important Information for Australia ...................................9-1
IMPORTANT-For Your Safety. ...................................9-1
Disconnect device .................................................. 9-1
International ENERGY STAR®
Compliance Statement ...........................................9-2
Important safety instructions.......................................9-2

xi
Important Information for New Zealand ............................9-4
Important Safety Instructions......................................9-4
IMPORTANT-For Your Safety....................................9-7
Disconnect device .................................................. 9-7
IMPORTANT NOTICE................................................9-7
Important Information for Some Countries ....................... 9-8
Important Safety Instructions......................................9-8
Trademarks .............................................................. 9-11
10
Troubleshooting and routine maintenance ..................... 10-1
Troubleshooting.............................................................. 10-1
Error messages ........................................................ 10-1
Document Jam .........................................................10-4
Document is jammed inside the front of the
machine............................................................10-4
Printer jam or paper jam...........................................10-5
Paper is jammed inside the paper tray................. 10-5
Paper is jammed inside the machine ...................10-6
If you are having difficulty with your machine........... 10-8
Compatibility...........................................................10-12
How to improve print quality .........................................10-13
Cleaning the print head .......................................... 10-13
Checking the print quality ....................................... 10-14
Checking the printing alignment .............................10-16
Checking the ink volume .............................................. 10-17
Packing and shipping the machine.........................10-18
Routine maintenance.................................................... 10-21
Cleaning the Scanner......................................... 10-21
Cleaning the machine Printer Platen ...................... 10-22
Replacing the ink cartridges ................................... 10-23
A
Appendix A .......................................................................... A-1
Telephone Service for Australia .......................................A-1
Telstra®FaxStream®Duet®(Distinctive Ringing).......A-1
What is the Advantage of using Telstra®
FaxStream®Duet®Function?.............................A-1
How does Telstra®FaxStream®Duet®Work? .......A-2
Set the Distinctive Ringing to ON...........................A-3
Caller ID (Caller IDentification)...................................A-3
Advantages of Caller ID .........................................A-3
How Does the Caller ID Work?...................................A-4
The Caller ID Appears on the Display When Your
Telephone Rings ................................................A-4
The Caller ID is Stored in Your MFC Memory............A-4

xii
Viewing Caller ID List................................................. A-5
Printing Caller ID List............................................. A-5
Telephone Service for New Zealand ............................... A-6
FaxAbility ................................................................... A-6
How Will the Fax Machine Treat All Other
Numbers?.......................................................... A-6
What is the Advantage of Using the FaxAbility
Function?........................................................... A-6
How Does FaxAbility Work?.................................. A-7
How to Turn FaxAbility OFF or ON........................ A-8
Caller ID (Caller IDentification) .................................. A-9
Advantages of Caller ID......................................... A-9
How Does the Caller ID Work?.................................. A-9
The Caller ID Appears on the Display When Your
Telephone Rings ............................................... A-9
Viewing Caller ID List............................................... A-10
Printing Caller ID List........................................... A-10
Telephone Service for Some Countries......................... A-11
Distinctive Ringing
(For Singapore and Hong Kong) ......................... A-11
Setting the Distinctive Ringing............................. A-11
Caller ID (For Singapore and Hong Kong)............... A-12
Viewing Caller ID List............................................... A-13
Printing Caller ID List........................................... A-13
Advanced receiving operations...................................... A-14
Operation from extension telephones...................... A-14
Fax/Tel mode........................................................... A-15
Fax/Tel mode in the Power Save condition ............. A-15
Using a cordless external handset........................... A-16
Changing the remote codes..................................... A-16
Connecting an external device to your machine............ A-17
Connecting an external telephone........................... A-17
Connecting an external telephone answering device
(TAD)................................................................... A-18
Sequence ............................................................ A-18
Connections......................................................... A-19
Recording outgoing message (OGM) on an
external TAD.................................................... A-20
Multi-line connections (PBX)
(For Australia and New Zealand only) ................. A-21
If you are installing the machine to work with a
PBX ................................................................. A-21
Custom features on your phone line........................ A-21

xiii
B
Appendix B .......................................................................... B-1
On-screen programming...................................................B-1
Menu table..................................................................B-1
Memory storage..........................................................B-1
Navigation keys ................................................................B-2
Entering Text ..............................................................B-9
Inserting spaces .....................................................B-9
Making corrections .................................................B-9
Repeating letters ....................................................B-9
Special characters and symbols...........................B-10
G
Glossary .............................................................................. G-1
S
Specifications ......................................................................S-1
Product description...........................................................S-1
General.............................................................................S-1
Print media .......................................................................S-3
Copy .................................................................................S-3
Fax....................................................................................S-4
Scanner (MFC-3240C only)..............................................S-5
Printer ...............................................................................S-6
Interfaces..........................................................................S-7
Computer requirements....................................................S-7
Consumable items............................................................S-8
Optional External Wireless Print/Scan Server
(NC-2200w) (MFC-3240C only).....................................S-9
11
Index ......................................................................................I-1
12
Remote Retrieval Access card .......................................... R-1
13

INTRODUCTION 1 - 1
1
Using this Guide
Thank you for buying a Brother fax machine or Multi-Function Center
(MFC). Your machine is simple to use, with LCD screen instructions
to guide you through programming it. You can make the most of your
machine by reading through this Guide.
Finding information
All the chapter headings and subheadings are listed in the Table of
Contents. You will be able to find information about a specific feature
or operation by checking the Index at the back of this Guide.
Symbols used in this Guide
Throughout this Guide you will see special symbols alerting you to
important warnings, notes and actions. To make things clearer and
to help you press the correct keys, we used special fonts and added
some of the messages that will appear in the LCD.
Introduction
Bold Bold typeface identifies specific keys on the
machine control panel.
Italics Italicized typeface emphasizes an important point
or refers you to a related topic.
Courier New
Courier New type face identifies the messages on
the LCD of the machine.
Warnings inform you what to do to avoid possible personal
injury.
Cautions specify procedures you must follow or avoid to
prevent possible damage to the machine.
Notes tell you how you should respond to a situation that may
arise or give tips about how the current operation works with
other features.
Improper Setup alerts you to devices and operations that are not
compatible with the machine.

1 - 2 INTRODUCTION
Control panel overview
MFC-3240C
FAX-1840C
12 1011
98621 53 4 7
12 1011
98621 53 4 7

INTRODUCTION 1 - 3
1One-Touch keys
These keys give you instant access
to previously stored Quick-Dial
numbers.
Shift
To access a One-Touch number in
a black square on the control panel,
hold down this key as you press the
One-Touch key.
2Ink Management
(MFC-3240C only)
Lets you clean the print head, check
the print quality, and check the
available ink volume.
Ink Management/Reports
(FAX-1840C only)
Lets you clean the print head, check
the print quality, and check the
available ink volume.
—OR—
Lets you accessthe Reports menuif
pressed while holding it down with
the Shift key.
3Copy keys
Options
You can quickly and easily select
temporary settings for copying.
Quality
Use this key for temporary copy
settings.
4Fax and telephone keys
Hook (MFC-3240C only)
Press before dialling if you want to
make sure a fax machine will
answer, and then press Mono Start
or Colour Start.
Hook/Hold/Recall
(FAX-1840C only)
Use to swap the line between
handset and monitor speaker.
—OR—
Lets you place calls on hold.
—OR—
Also, use this key pressing with
Shift key to gain access to an
outside line and/or to recall the
operator or transfer a call to another
extension when it is connected to a
PABX.
Redial/Pause
Redials the last number you called.
It also inserts a pause in quick-dial
numbers.
Fax Resolution
Adjusts the resolution when you
send a fax.
5Mode keys:
Fax
Lets you access Fax mode.
Scan
(MFC-3240C only)
Lets you access Scan mode.
Copy
Lets you access Copy mode.

1 - 4 INTRODUCTION
6Liquid Crystal Display (LCD)
Displays messages on the screen to
help you set up and use your
machine.
7Dial Pad
Use these keys to dial telephone
and fax numbers and as a keyboard
for entering information into the
machine.
The #key lets you temporarily
switch the dialling mode during a
telephone call from Pulse to Tone.
(Not available in New Zealand)
8Navigation keys:
Menu/Set
The same key is used for Menu and
Set operations. Lets you access the
Menu to program and store your
settings in the machine.
You can press these keys to adjust
the volume.
▲ Search/Speed Dial
Lets you look up numbers that are
stored in the dialling memory. It also
lets you dial stored numbers by
pressing #and a two-digit number.
Press to scroll backward to a menu
selection.
▲ or ▼
Press to scroll through the menus
and options.
9Power Save
You can turn the machine to power
save condition.
▲
0Colour Start
Lets you start sending faxes or
make copies in full colour.
Also for MFC-3240C, lets you start a
scanning operation (in colour or
mono, depending on the scanning
setting on your PC).
AMono Start
Lets you start sending faxes or
make copies in black and white.
Also for MFC-3240C, lets you start a
scanning operation (in colour or
mono, depending on the scanning
setting on your PC).
BStop/Exit
Stops an operation or exits from the
menu.

INTRODUCTION 1 - 5
Turning the machine to Power Save condition
When the machine is idle, you can turn it to Power Save condition by
pressing the Power Save key. In Power Save mode, the machine will
receive telephone calls as normal. For further information on
receiving faxes in the power save condition, please see the table on
page 1-6. You can also receive faxes in F/T mode if your machine is
fitted with a handset (See Power Save Setting on page 1-6.) The
delayed faxes that have been set up will be sent. You can even
retrieve faxes using Remote Retrieval if you are away from your
machine. If you want to do other operations, you must turn the
machine back on.
Turning the machine to Power Save condition
Press and hold down the Power Save
key until the LCD shows:
The LCD light will go off.
Turning the machine to Power Save condition off
Press and hold down the Power Save
key until the LCD shows:
The LCD will show the date and time (Fax mode).
Even if you have turned the machine off, it will periodically clean
the print head to preserve print quality.
If you unplug the AC power cord, no machine operations will be
available.
You can turn the machine Off by customizing the Power Save
key as shown next page. In this Off mode, no machine operation
will be available. (See Power Save Setting on page 1-6.)
The external telephone is always available.
Shutting Down
Please Wait