Brother MFC-J220 Operating and maintenance manual

BASIC USER’S GUIDE
MFC-J220
MFC-J265W
MFC-J410
MFC-J415W
Version 0
ARL/ASA/NZ

If you need to call Customer Service
Please complete the following information for future
reference:
Model Number: MFC-J220, MFC-J265W, MFC-J410 and
MFC-J415W
(Circle your model number)
Serial Number: 1
Date of Purchase:
Place of Purchase:
1The serial number is on the back of the unit. Retain
this User's Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Register your product on-line at
http://www.brother.com/registration/
© 2010 Brother Industries, Ltd.

i
User's Guides and where do I find it?
Which manual? What's in it? Where is it?
Safety and Legal Please read the Safety Instructions before you
set up your machine.
Printed / In the box
Quick Setup Guide Read this Guide first. Follow the instructions for
setting up your machine and installing the
drivers and software for the operating system
and connection type you are using.
Printed / In the box
Basic User's Guide Learn the basic Fax, Copy, Scan and
PhotoCapture Center™ operations and how to
replace consumables. See troubleshooting tips.
Printed / In the box
Advanced User's Guide Learn more advanced operations: Fax, Copy,
security features, printing reports and
performing routine maintenance.
PDF file /
Documentation
CD-ROM
Software User's Guide Follow these instructions for Printing, Scanning,
Network Scanning (MFC-J265W and
MFC-J415W only), PhotoCapture Center™,
PC-Fax Send, and using the Brother
ControlCenter utility.
PDF file /
Documentation
CD-ROM
Network User's Guide
(MFC-J265W and
MFC-J415W only)
This Guide provides more advanced
information for configuring the Wireless network
connections. In addition, find information about
network utilities, network printing,
troubleshooting tips and supported network
specifications.
PDF file /
Documentation
CD-ROM

ii
Table of Contents
(BASIC USER’S GUIDE)
1 General information 1
Using the documentation.......................................................................................1
Symbols and conventions used in the documentation ....................................1
Accessing the Advanced User’s Guide, Software User’s Guide and
Network User’s Guide.........................................................................................1
Viewing Documentation...................................................................................1
Accessing Brother Support (Windows®)................................................................3
Accessing Brother Support (Macintosh) ................................................................3
Control panel overview ..........................................................................................4
LCD screen indications....................................................................................6
Basic Operations .............................................................................................6
Volume settings .....................................................................................................7
Ring Volume ....................................................................................................7
Beeper Volume................................................................................................7
Speaker Volume ..............................................................................................8
LCD display ...........................................................................................................8
Setting the backlight brightness.......................................................................8
2 Loading paper 9
Loading paper and other print media.....................................................................9
Loading envelopes and postcards.................................................................11
Removing small printouts from the machine .................................................13
Printable area ................................................................................................14
Paper settings......................................................................................................15
Paper Type ....................................................................................................15
Paper Size.....................................................................................................15
Acceptable paper and other print media..............................................................16
Recommended print media ...........................................................................16
Handling and using print media.....................................................................16
Choosing the right print media.......................................................................18
3 Loading documents 20
How to load documents .......................................................................................20
Using the ADF (MFC-J410 and MFC-J415W only) .......................................20
Using the scanner glass ................................................................................20
Scannable area .............................................................................................21
4Sendingafax 22
How to send a fax ................................................................................................22
Setting scanner glass size for faxing.............................................................23
Colour fax transmission .................................................................................23
Cancelling a fax in progress ..........................................................................23
Transmission Verification Report...................................................................24

iii
5 Receiving a fax 25
Receive modes....................................................................................................25
Choose the Receive Mode ..................................................................................25
Using receive modes ...........................................................................................26
Fax Only ........................................................................................................26
Fax/Tel...........................................................................................................26
Manual...........................................................................................................26
External TAD .................................................................................................26
Receive mode settings ........................................................................................27
Ring Delay ..................................................................................................... 27
F/T Ring Time (Fax/Tel mode only)...............................................................27
Fax Detect .....................................................................................................28
6 Telephone and external devices 29
Voice operations..................................................................................................29
Tone or pulse (Not Available for New Zealand).............................................29
Fax/Tel mode.................................................................................................29
Telephone Service for Australia...........................................................................29
Telstra®FaxStream®Duet®(Distinctive Ring)..............................................29
Caller ID.........................................................................................................31
How Does the Caller ID Work?...................................................................... 32
The Caller ID is Stored in Your Machine Memory ......................................... 32
Telephone Service for New Zealand ...................................................................32
FaxAbility ....................................................................................................... 32
Caller ID.........................................................................................................34
How Does the Caller ID Work?...................................................................... 34
Telephone Service for Some Countries...............................................................35
Distinctive Ring (For Singapore and Hong Kong)..........................................35
Caller ID (For Singapore, Hong Kong and Taiwan).......................................36
Connecting an external TAD (telephone answering device)................................37
Settings..........................................................................................................37
Recording an outgoing message (OGM) on an external TAD.......................37
Multi-line connections (PABX) .......................................................................38
External and extension telephones......................................................................38
Connecting an external or extension telephone ............................................38
Operation from external and extension telephones.......................................39
Using a cordless external telephone .............................................................39
Using remote codes.......................................................................................39

iv
7 Dialling and storing numbers 41
How to dial ...........................................................................................................41
Manual dialling...............................................................................................41
Speed Dialling ...............................................................................................41
Search ...........................................................................................................41
Fax Redial .....................................................................................................42
Additional dialling operations ...............................................................................42
Outgoing Call history .....................................................................................42
Caller ID history .............................................................................................43
Storing numbers ..................................................................................................44
Storing a pause .............................................................................................44
Storing Speed Dial numbers..........................................................................44
Changing Speed Dial names or numbers......................................................45
8 Making copies 46
How to copy .........................................................................................................46
Stop copying..................................................................................................46
Copy settings.................................................................................................47
Paper Options................................................................................................47
9 Printing photos from a memory card 48
PhotoCapture Center™ operations .....................................................................48
Using a memory card ....................................................................................48
Getting started .....................................................................................................49
Print Images.........................................................................................................51
View Photos...................................................................................................51
PhotoCapture Center™ print settings..................................................................51
How to scan to a memory card ............................................................................52
10 How to print from a computer 54
Printing a document.............................................................................................54
11 How to scan to a computer 55
Scanning a document ..........................................................................................55
Scanning using the scan key ...............................................................................55
Scanning using a scanner driver .........................................................................55
A Routine maintenance 56
Replacing the ink cartridges ................................................................................56
Cleaning and checking the machine....................................................................58
Cleaning the scanner glass ...........................................................................58
Cleaning the paper pick-up rollers.................................................................59
Cleaning the print head .................................................................................60
Checking the print quality ..............................................................................60
Checking the print alignment .........................................................................61

v
B Troubleshooting 62
Error and Maintenance messages.......................................................................62
Error animations display ................................................................................66
Transferring your faxes or Fax Journal report ...............................................66
Document jam (MFC-J410 and MFC-J415W only) .......................................67
Printer jam or paper jam ................................................................................68
Troubleshooting ..................................................................................................71
If you are having difficulty with your machine ................................................ 71
Dial Tone detection........................................................................................78
Telephone line interference / VoIP ................................................................78
Machine Information ............................................................................................ 79
Checking the serial number........................................................................... 79
Reset functions..............................................................................................79
How to reset the machine.............................................................................. 79
C Menu and features 80
On-screen programming......................................................................................80
Menu table...........................................................................................................81
Entering Text .......................................................................................................96
Inserting spaces ............................................................................................96
Making corrections ........................................................................................96
Repeating letters ...........................................................................................96
Special characters and symbols....................................................................96
D Specifications 97
General................................................................................................................97
Print media...........................................................................................................99
Fax.....................................................................................................................100
Copy ..................................................................................................................101
PhotoCapture Center™ ..................................................................................... 102
Scanner .............................................................................................................103
Printer ................................................................................................................104
Interfaces...........................................................................................................105
Computer requirements.....................................................................................106
Consumable items.............................................................................................107
Network (MFC-J265W and MFC-J415W only) ..................................................108
EIndex 109

vi
Table of Contents
(ADVANCED USER’S GUIDE)
The Advanced User's Guide explains the following features and operations.
You can view the Advanced User's Guide on the Documentation CD-ROM.
1 General setup
Memory storage
Setting Daylight Saving Time
Sleep Mode
LCD display
Mode Timer
2 Security features
TX Lock
3 Sending a fax
Additional sending options
Additional sending operations
4 Receiving a fax
Additional receiving operations
5 Dialling and storing numbers
Additional dialling operations
Additional ways to store numbers
6 Printing reports
Fax reports
Reports
7 Making copies
Copy settings
8 Printing photos from a memory
card
PhotoCapture Center™ operations
Print Images
PhotoCapture Center™ print settings
Scan to a memory card
A Routine maintenance
Cleaning and checking the machine
Packing and shipping the machine
B Glossary
CIndex

1
1
1
Using the
documentation 1
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Symbols and conventions
used in the documentation 1
The following symbols and conventions are
used throughout the documentation.
Accessing the
Advanced User’s
Guide, Software User’s
Guide and Network
User’s Guide 1
This Basic User’s Guide does not contain all
the information about the machine such as how
to use the advanced features for Fax, Copy,
PhotoCapture Center™, Printer, Scanner,
PC-Fax and Network. When you are ready to
learn detailed information about these
operations, read the
Advanced User’s Guide ,
Software User’s Guide and
Network User’s Guide that are on the
Documentation CD-ROM.
Viewing Documentation 1
aTurn on your computer. Insert the
Documentation CD-ROM into your
CD-ROM drive.
Note
(Windows®users)
If the screen does not appear automatically,
go to
My Computer (Computer) ,
double-click the CD-ROM icon, and then
double-click
index.html .
b(Macintosh users)
Double-click the CD-ROM icon, and
then double-click index.html.
General information 1
Bold Bold typeface identifies specific
buttons on the machine’s
control panel, or on the
computer screen.
Italics Italicized typeface emphasizes
an important point or refers you
to a related topic.
Courier
New
Text in the Courier New font
identifies messages on the
LCD of the machine.
WARNING
WARNING indicates a potentially
hazardous situation which, if not avoided,
could result in death or serious injuries.
CAUTION
CAUTION indicates a potentially hazardous
situation which, if not avoided, may result in
minor or moderate injuries.
IMPORTANT
IMPORTANT indicates a potentially
hazardous situation which may result in
property-damage-only accidents or loss of
product functionality.
Notes tell you how you should
respond to a situation that may arise
or give tips about how the operation
works with other features.
Electrical Hazard icons alert you to
possible electrical shock.

Chapter 1
2
cClick your country.
d Point to your language, point to View Guide ,
and then click the guide you want to read.
Note
• (Windows®users only)
Your web browser may display a yellow
bar at the top of the page that contains a
security warning about Active X controls.
For the page to display correctly you must
click on the bar, click
Allow Blocked Content, then click Yes
in the Security Warning dialog box.
• (Windows®users only) 1
For faster access, you can copy all user
documentation in PDF format to a local
folder on your computer. Point to your
language, then click Copy to local disk.
1Microsoft®Internet Explorer®6.0 or greater.
How to find Scanning instructions 1
There are several ways you can scan documents.
You can find the instructions as follows:
Software User’s Guide
Scanning
ControlCenter
Network Scanning (MFC-J265W and
MFC-J415W only)
ScanSoft™ PaperPort™11SE with OCR
How-to-Guides
(MFC-J410 and MFC-J415W only)
(Not available in Hong Kong and Taiwan)
(Windows®)

Thecomplete ScanSoft™ PaperPort™11SE
with OCR How-to-Guides can be viewed
from the Help selection in the ScanSoft™
PaperPort™11SE application.
Presto! PageManager User’s Guide
(MFC-J410 and MFC-J415W only)
(Windows®)
(Hong Kong and Taiwan users only)
Instructions for scanning directly from
Presto! PageManager. The complete
Presto! PageManager User’s Guide can
be viewed from the Help selection in the
Presto! PageManager application.
Presto! PageManager User’s Guide
(MFC-J410 and MFC-J415W only)
(Macintosh)
Note
Presto! PageManager must be
downloaded and installed before use. See
Accessing Brother Support (Macintosh)
on page 3 for further instructions.
 The complete Presto! PageManager User’s
Guide can be viewed from the Help selection
in the Presto! PageManager application.
How to find Network setup instructions
(MFC-J265W and MFC-J415W only)
1
Your machine can be connected to a wireless
network. You can find basic setup instructions
in the Quick Setup Guide. If your wireless
access point or router supports Wi-Fi Protected
Setup or AOSS™, you can also follow the steps
in the Quick Setup Guide. For more information
about network setup please see the Network
User's Guide on the Documentation CD-ROM.

General information
3
1
Accessing Brother
Support (Windows®)1
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center), on the Installation CD-ROM.
Click Brother Support on the Top Menu.
The following screen will appear:
To access our website
(http://www.brother.com), click
Brother Home Page.
For the latest news and product support
information
(http://solutions.brother.com/), click
Brother Solutions Center.
To visit our website for original Brother
Supplies
(http://www.brother.com/original/),
click Supplies Information.
To access the Brother CreativeCenter
(http://www.brother.com/creativecenter/)
for FREE photo projects and printable
downloads,
click Brother CreativeCenter.
To return to the Top Menu, click Back or
if you have finished, click Exit.
Accessing Brother
Support
(Macintosh) 1
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center) on the Installation CD-ROM.
Double-click the Brother Support icon.
The following screen will appear:
(MFC-J410 and MFC-J415W only)
To download and install Presto!
PageManager, click
Presto! PageManager.
To register your machine from the Brother
Product Register Page
(http://www.brother.com/registration/),
click On-Line Registration.
For the latest news and product support
information
(http://solutions.brother.com/), click
Brother Solutions Center.
To visit our website for original Brother
Supplies
(http://www.brother.com/original/), click
Supplies Information.

Chapter 1
4
Control panel overview 1
The MFC-J220, MFC-J265W, MFC-J410 and MFC-J415W have the same control panel keys.
1 Fax and telephone keys:
Redial/Pause
Redials one of the last 30 numbers called.
It also inserts a pause when programming
quick dial numbers.
Hook
Press before dialing if you want to make
sure a fax machine will answer, and then
press Mono Start or Colour Start.
Also, press this key after picking up the
handset of an external telephone during the
F/T pseudo/double-ring.
2 Mode keys:
FAX
Lets you access Fax mode.
SCAN
Lets you access Scan mode.
COPY
Lets you access Copy mode.
PHOTO CAPTURE
Lets you access PhotoCapture Center™
mode.
3 Menu keys:
Volume keys
dc
While the machine is idle, you can press
these keys to adjust the ring volume.
Speed Dial key
Lets you store, look up, and dial numbers
that are stored in the memory.
dor c
Press dor cto move the selected area left
or right on the LCD.
aor b
Press aor bto scroll through the menus
and options.
Menu
Access the main menu.
Clear
Press to delete characters or to go back to
the previous menu level.
OK
Lets you confirm a selection.
Fax Mem.
0
1:4
1:41
01:41
01. 01. 2010
01. 01. 2010
01. 01. 2010
86
1
7

General information
5
1
4 Start keys:
Mono Start
Lets you start sending faxes or making
copies in monochrome. Also lets you start a
scanning operation (in colour or mono
depending on the scanning setting in the
ControlCenter software).
Colour Start
Lets you start sending faxes or making
copies in full colour. Also lets you start a
scanning operation (in colour or mono,
depending on the scanning setting in the
ControlCenter software).
5 Stop/Exit
Stops an operation or exits the menu.
6 LCD (Liquid Crystal Display)
Displays messages on the screen to help you
set up and use your machine.
7 Dial Pad
Use these keys to dial telephone and fax
numbers and as a keyboard for entering
information into the machine.
The #key lets you temporarily switch the
dialling mode during a telephone call from
Pulse to Tone. (Not available in New Zealand)
8On/Off
You can turn the machine on and off.
Press On/Off to turn the machine on.
Press and hold down On/Off to turn the machine
off. The LCD will show Shutting Down and will
stay on for a few seconds before going off.
If you have connected an external telephone or
TAD, it is always available.
If you turn the machine off, it will still
periodically clean the print head to maintain
print quality. To prolong print head life, provide
the best ink cartridge economy, and maintain
print quality, you should keep your machine
connected to the power at all times.
Note
Most of the illustrations in this User’s Guide
show the MFC-J415W.
Fax Mem.
01:41:4101:41
01. 01. 201001. 01. 201001. 01. 2010
234
5

Chapter 1
6
LCD screen indications 1
The LCD shows the current machine status
when the machine is idle.
1 Wireless Status (MFC-J265W and
MFC-J415W only)
A four level indicator shows the current
wireless signal strength if you are using a
wireless connection.
2 Current Receive Mode
Lets you see the current receive mode.
Fax (Fax only)
F/T (Fax/Tel)
TAD (External TAD)
Mnl (Manual)
3 Memory Status
Lets you see the available memory in the
machine.
4 Ink indicator
Lets you see the available ink volume.
The warning icon appears when there is
an error or a maintenance message. For
details, see Error and Maintenance
messages on page 62.
Basic Operations 1
The following steps show how to change a
setting in the machine. In this example the
Mode Timer setting is changed from
2 minutes to 30 seconds.
aPress Menu.
bPress aor bto choose
General Setup.
Press OK.
cPress aor bto choose Mode Timer.
Press OK.
dPress aor bto choose 30Secs.
Press OK.
You can see the current setting on the
LCD:
ePress Stop/Exit.
0Max
Fax Mem.
0
1:4
1:41
01:41
01. 01. 2010
01. 01. 2010
01. 01. 2010
1
2 3 4
General Setup
MENU Select
Ink Management
OK
Fax
General Setup
Mode Timer
Paper Type
Paper Size
2Mins
Mode Timer
30Secs
1Min
Off
0Sec
Mode Timer
Paper Type
Paper Size
30Secs
General Setup

General information
7
1
Volume settings 1
Ring Volume 1
You can choose a range of ring volume
levels, from High to Off.
While the machine is idle, press dor c
to adjust the volume level. The LCD shows
the current setting, and each key press will
change the volume to the next level. The
machine will keep the new setting until you
change it.
You can also change the volume through the
menu, by following the instructions below:
Setting the Ring Volume from the
menu 1
aPress Menu.
bPress aor bto choose
General Setup.
Press OK.
cPress aor bto choose Volume.
Press OK.
dPress aor bto choose Ring.
Press OK.
ePress aor bto choose Low, Med, High
or Off.
Press OK.
fPress Stop/Exit.
Beeper Volume 1
When the beeper is on, the machine will beep
when you press a key, make a mistake, or
after you send or receive a fax.
You can choose a range of beeper volume
levels, from High to Off.
aPress Menu.
bPress aor bto choose
General Setup.
Press OK.
cPress aor bto choose Volume.
Press OK.
dPress aor bto choose Beeper.
Press OK.
ePress aor bto choose Low, Med, High
or Off.
Press OK.
fPress Stop/Exit.

Chapter 1
8
Speaker Volume 1
You can choose a range of speaker volume
levels, from High to Off.
aPress Menu.
bPress aor bto choose
General Setup.
Press OK.
cPress aor bto choose Volume.
Press OK.
dPress aor bto choose Speaker.
Press OK.
ePress aor bto choose Low, Med, High
or Off.
Press OK.
fPress Stop/Exit.
LCD display 1
Setting the backlight
brightness 1
If you are having difficulty reading the LCD,
try changing the brightness setting.
aPress Menu.
bPress aor bto choose
General Setup.
Press OK.
cPress aor bto choose LCD Settings.
Press OK.
dPress aor bto choose Backlight.
Press OK.
ePress aor bto choose Light, Med or
Dark.
Press OK.
fPress Stop/Exit.

9
2
2
Loading paper and
other print media 2
aIf the paper support flap is open, close it,
and then close the paper support. Pull
the paper tray completely out of the
machine.
bLift the output paper tray cover (1).
cWith both hands, gently press and slide
the paper side guides (1) and then the
paper length guide (2) to fit the paper
size.
Make sure that the triangular marks (3)
on the paper side guides (1) and paper
length guide (2) line up with the marks
for the paper size you are using.
Loading paper 2
1
3
1
3
2

Chapter 2
10
Note
When you are using Legal size paper,
press and hold the universal guide release
button (1) as you slide out the front of the
paper tray.
dFan the stack of paper well to avoid
paper jams and misfeeds.
IMPORTANT
Always make sure that the paper is not
curled or wrinkled.
eGently put the paper into the paper tray
print side down and top edge in first.
Check that the paper is flat in the tray.
IMPORTANT
Be careful that you do not push the paper
in too far; it may lift at the back of the tray
and cause feed problems.
fGently adjust the paper side guides (1)
to fit the paper using both hands.
Make sure the paper side guides touch
the sides of the paper.
1
1

Loading paper
11
2
gClose the output paper tray cover.
hSlowly push the paper tray completely
into the machine.
iWhile holding the paper tray in place,
pull out the paper support ( ) until it
clicks and unfold the paper support
flap ( ).
IMPORTANT
DO NOT use the paper support flap for
Legal size paper.
Loading envelopes and
postcards 2
About envelopes 2
Use envelopes that weigh between 80 to
95 gsm.
Some envelopes need margin settings to
be set in the application. Make sure you
do a test print first before printing many
envelopes.
IMPORTANT
DO NOT use any of the following types of
envelopes, as they will cause paper feed
problems:
• That are of a baggy construction.
• That are embossed (have raised
writing on them).
• That have clasps or staples.
• That are pre-printed on the inside.
Occasionally you may experience paper
feed problems caused by the thickness,
size and flap shape of the envelopes you
are using.
1
2
Glue Double flap

Chapter 2
12
Loading envelopes and postcards 2
aBefore loading, press the corners and
sides of envelopes or postcards to make
them as flat as possible.
IMPORTANT
If envelopes or postcards are “double-
feeding”, put one envelope or postcard in
the paper tray at a time.
bPut envelopes or postcards in the paper
tray with the side to be printed on face
down, and the shortest edge in first as
shown in the illustration. With both
hands, gently press and slide the paper
side guides (1) and paper length
guide (2) to fit the size of the envelopes
or postcards.
2
1