Brother Work Smart MFC-J470dw Operating and maintenance manual

Basic User’s Guide
MFC-J470DW
Version 0
UK/IRE/GEN

If you need to contact Customer Service
Please complete the following information for future
reference:
Model Number: MFC-J470DW
Serial Number: 1
Date of Purchase:
Place of Purchase:
1The serial number is on the back of the unit. Retain
this User's Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Register your product on-line at
http://www.brother.com/registration/
© 2013 Brother Industries, Ltd. All rights reserved.

i
User's Guides and where do I find them?
1This may differ depending on your country.
2Visit us at http://solutions.brother.com/.
Which Guide? What's in it? Where is it?
Product Safety Guide Read this Guide first. Please read the Safety
Instructions before you set up your machine. See
this Guide for trademarks and legal limitations.
Printed / In the box
Quick Setup Guide Follow the instructions for setting up your machine
and installing the drivers and software for the
operating system and connection type you are
using.
Printed / In the box
Basic User’s Guide Learn the basic Fax, Copy and Scan operations and
how to replace consumables. See troubleshooting
tips.
Printed / In the box 1
Advanced User’s Guide Learn more advanced operations: Fax, Copy,
security features, printing reports and performing
routine maintenance.
PDF file / CD-ROM
Software and Network
User’s Guide
This Guide provides instructions for Scanning,
Printing, PC-Fax and other operations that can be
performed by connecting your Brother machine to a
computer. You can also find useful information
about using the Brother ControlCenter utility, using
your machine in a network environment, and
frequently used terms.
HTML file/CD-ROM
Web Connect Guide This Guide provides useful information about
accessing Internet services from the Brother
machine, as well as downloading images, printing
data and uploading files directly to Internet services.
PDF file / Brother
Solutions Center 2
AirPrint Guide This Guide provides information for using AirPrint to
print from OS X v10.7.x, 10.8.x and your iPhone,
iPod touch, iPad, or other iOS device to your Brother
machine without installing a printer driver.
PDF file / Brother
Solutions Center 2
Google Cloud Print
Guide
This Guide provides details on how to use Google
Cloud Print™ services for printing over the Internet.
PDF file / Brother
Solutions Center 2
Mobile Print/Scan Guide
for Brother iPrint&Scan
This Guide provides useful information about
printing from your mobile device and scanning from
your Brother machine to your mobile device when
connected to a Wi-Fi network.
PDF file / Brother
Solutions Center 2

ii
Table of Contents
(Basic User’s Guide)
1 General information 1
Using the documentation .......................................................................................1
Symbols and conventions used in the documentation ....................................1
Accessing Brother Utilities (Windows®8) .............................................................1
Accessing the Advanced User’s Guide and Software and
Network User’s Guide.........................................................................................2
Viewing User’s Guides ....................................................................................2
How to access Guides for Advanced Features......................................................4
Accessing Brother Support (Windows®)................................................................4
Accessing Brother Support (Macintosh) ................................................................5
Control panel overview ..........................................................................................6
LCD screen indications....................................................................................8
Basic Operations .............................................................................................8
Volume Settings.....................................................................................................9
Ring Volume ....................................................................................................9
Beeper Volume..............................................................................................10
Speaker Volume ............................................................................................10
LCD display .........................................................................................................10
Setting the backlight brightness.....................................................................10
2 Loading paper 11
Loading paper and other print media...................................................................11
Loading envelopes ........................................................................................13
Unprintable area ............................................................................................16
Paper settings......................................................................................................17
Paper Type ....................................................................................................17
Paper Size.....................................................................................................17
Acceptable paper and other print media..............................................................18
Recommended print media ...........................................................................18
Handling and using print media .....................................................................18
Choosing the right print media.......................................................................20
3 Loading documents 21
How to load documents .......................................................................................21
Using the ADF ...............................................................................................21
Using the scanner glass ................................................................................22
Unscannable area .........................................................................................23

iii
4 Sending a fax 24
How to send a fax................................................................................................24
Stop faxing.....................................................................................................25
Setting scanner glass size for faxing .............................................................25
Colour fax transmission .................................................................................25
Cancelling a fax in progress ..........................................................................26
Transmission Verification Report...................................................................26
5 Receiving a fax 27
Receive Modes....................................................................................................27
Choose the Receive Mode ..................................................................................27
Using Receive Modes..........................................................................................29
Fax Only ........................................................................................................29
Fax/Tel...........................................................................................................29
Manual...........................................................................................................29
External TAD .................................................................................................29
Receive Mode settings ........................................................................................30
Ring Delay ..................................................................................................... 30
F/T Ring Time (Fax/Tel mode only)...............................................................30
Fax Detect .....................................................................................................31
6 Telephone and external devices 32
Voice operations..................................................................................................32
Fax/Tel mode.................................................................................................32
Caller ID (U.K. and Ireland only)....................................................................32
Telephone services..............................................................................................33
Setting the Telephone Line Type...................................................................33
Voice over Internet Protocol (VoIP) ............................................................... 34
Connecting an external TAD (telephone answering device)................................35
Connection settings .......................................................................................36
Recording an outgoing message (OGM) on an external TAD.......................36
Multi-line connections (PBX) ......................................................................... 36
External and extension telephones......................................................................37
Connecting an external or extension telephone ............................................37
Operation from external and extension telephones.......................................37
Using extension telephones (U.K. only) ........................................................38
Using remote codes....................................................................................... 39

iv
7 Dialling and storing numbers 40
How to dial ...........................................................................................................40
Manual dialling...............................................................................................40
Speed Dialling ...............................................................................................40
Fax Redial .....................................................................................................41
Additional Dialling Operations..............................................................................41
Outgoing Call history .....................................................................................41
Caller ID history .............................................................................................42
Storing numbers ..................................................................................................43
Storing a pause .............................................................................................43
Storing Speed Dial numbers..........................................................................43
Changing or deleting Speed Dial names or numbers....................................44
8 Making copies 45
How to copy .........................................................................................................45
Stop copying..................................................................................................45
Copy options........................................................................................................46
Paper Type ....................................................................................................46
Paper Size.....................................................................................................46
9 How to print from a computer 47
Printing a document.............................................................................................47
10 How to scan to a computer 48
Before scanning...................................................................................................48
Scanning a document as a PDF file using ControlCenter4 (Windows®) .............49
How to change the machine’s SCAN mode settings for PDF scanning ..............52
How to scan a document as a PDF file using the control panel ....................54
A Routine maintenance 55
Replacing the ink cartridges ................................................................................55
Cleaning and checking the machine....................................................................58
Cleaning the scanner glass ...........................................................................58
Cleaning the print head .................................................................................59
Checking the print quality ..............................................................................59
Checking the print alignment .........................................................................60
Setting the date and time.....................................................................................61

v
B Troubleshooting 62
Identifying your problem ......................................................................................62
Error and maintenance messages.......................................................................64
Error animations ............................................................................................72
Transferring your faxes or Fax Journal report ...............................................72
Document jam .............................................................................................. 73
Printer jam or paper jam ................................................................................75
If you are having difficulty with your machine ......................................................81
Dial Tone detection........................................................................................92
Telephone line interference / VoIP ................................................................92
Machine Information ............................................................................................93
Checking the serial number...........................................................................93
Checking the firmware version ......................................................................93
Reset functions..............................................................................................93
How to reset the machine..............................................................................94
C Settings and features tables 95
Using the Settings tables.....................................................................................95
Menu table...........................................................................................................96
Entering Text .....................................................................................................115
Inserting spaces .........................................................................................115
Making corrections ......................................................................................115
Repeating letters .........................................................................................115
Special characters and symbols.................................................................. 116
D Specifications 117
General..............................................................................................................117
Print media.........................................................................................................119
Fax.....................................................................................................................120
Copy ..................................................................................................................121
Scanner .............................................................................................................122
Printer ................................................................................................................123
Interfaces...........................................................................................................124
Network..............................................................................................................125
Computer requirements.....................................................................................126
Consumable items.............................................................................................127
EIndex 128

vi
Table of Contents
(Advanced User’s Guide)
The Advanced User’s Guide explains the following features and operations.
You can view the Advanced User’s Guide on the CD-ROM.
1 General setup
Memory Storage
Automatic Daylight Saving Time
(MFC models)
Sleep Mode
Auto Power Off (DCP model)
LCD
Mode Timer (MFC models)
2 Security features
(MFC models)
TX Lock
3 Sending a fax (MFC models)
Additional sending options
Additional sending operations
4 Receiving a fax
(MFC models)
Memory Receive (Monochrome only)
Additional receiving operations
5 Dialling and storing numbers
(MFC models)
Voice operations
Additional dialling operations
Additional ways to store numbers
6 Printing reports
Fax reports (MFC models)
Reports
7 Making copies
Copy options
A Routine maintenance
Cleaning and checking the machine
Packing and shipping the machine
B Glossary
CIndex

1
1
1
Using the
documentation 1
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Symbols and conventions
used in the documentation 1
The following symbols and conventions are
used throughout the documentation.
Accessing Brother
Utilities (Windows®8) 1
If you are using a PC or tablet running
Windows®8, you can make your selections
either by tapping the screen or by clicking
with your mouse.
After the printer driver is installed,
(Brother Utilities) appears on both the
Start screen and the desktop.
aTap or click Brother Utilities either on
the Start screen or the desktop.
General information 1
Bold Bold typeface identifies
specific buttons on the
machine’s control panel, or on
the computer screen.
Italics Italicized typeface
emphasizes an important
point or refers you to a related
topic.
Courier
New
Text in the Courier New font
identifies messages on the
LCD of the machine.
WARNING
WARNING indicates a potentially
hazardous situation which, if not avoided,
could result in death or serious injuries.
CAUTION
CAUTION indicates a potentially hazardous
situation which, if not avoided, may result in
minor or moderate injuries.
IMPORTANT
IMPORTANT indicates a potentially
hazardous situation which, if not avoided,
may result in damage to property or loss of
product functionality.
NOTE
Notes tell you how to respond to a situation
that may arise or give tips about how the
operation works with other features.
Electrical Hazard icons alert you to
possible electrical shocks.

Chapter 1
2
bSelect your machine.
cChoose the function you want to use.
Accessing the
Advanced User’s
Guide and Software
and Network User’s
Guide 1
This Basic User’s Guide does not contain all
the information about the machine, such as
how to use the advanced Fax, Copy, Printer,
Scanner, PC-Fax, and Network features.
When you are ready to learn detailed
information about these operations, you can
read the Advanced User’s Guide and
Software and Network User’s Guide in
HTML format that are on the CD-ROM.
Viewing User’s Guides 1
(Windows®)1
(Windows
®
XP/Windows Vista
®
/Windows
®
7/
Windows Server
®
2003/Windows Server
®
2008/Windows Server
®
2008 R2)
To view the documentation, from
(Start), All Programs, select Brother,
MFC-XXXX (where XXXX is your model
name) from the programs list, and then
choose User’s Guides.
(Windows®8/Windows Server®2012)
Click (Brother Utilities), and then click
the drop-down list and select your model
name (if not already selected). Click Support
in the left navigation bar, and then click
User’s Guides.
If you have not installed the software, you can
find the documentation on the CD-ROM by
following the instructions:
aTurn on your PC. Insert the Brother
CD-ROM into your CD-ROM drive.
NOTE
If the Brother screen does not appear, go
to Computer or My Computer. (For
Windows®8 and Windows Server®2012:
Click (File Explorer) on the
taskbar, and then go to Computer.)
Double-click the CD-ROM icon, and then
double-click start.exe.
bIf the model name screen appears, click
your model name.

General information
3
1
cIf the language screen appears, click
your language. The CD-ROM
Top Menu will appear.
dClick User’s Guides.
eClick PDF/HTML documents. If the
country screen appears, choose your
country. After the list of User’s Guides
appears, choose the guide you want to
read.
(Macintosh) 1
aTurn on your Macintosh. Insert the
Brother CD-ROM into your CD-ROM
drive. The following window will appear.
bDouble-click the User’s Guides icon.
cSelect your model and language if
needed.
dClick User’s Guides. If the country
screen appears, choose your country.
eAfter the list of User’s Guides appears,
choose the Guide you want to read.
How to find Scanning instructions 1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software and Network User’s Guide
Scan
ControlCenter
Nuance™ PaperPort™ 12SE
How-to-Guides
(Windows®)
The complete Nuance™ PaperPort™
12SE How-to-Guides can be viewed from
the Help section in the PaperPort™ 12SE
application.
Presto! PageManager User’s Guide
(Macintosh)
NOTE
Presto! PageManager must be
downloaded and installed before use. For
more information, see Accessing Brother
Support (Macintosh) on page 5.
The complete Presto! PageManager
User’s Guide can be viewed from the Help
section in the Presto! PageManager
application.
How to find Network setup
instructions 1
Your machine can be connected to a wireless
network.
Basic setup instructions
(See Quick Setup Guide.)
The wireless access point or router
supports Wi-Fi Protected Setup™ or
AOSS™
(See Quick Setup Guide.)
More information about network setup
(See Software and Network User’s
Guide.)

Chapter 1
4
How to access Guides
for Advanced Features 1
You can view and download these Guides
from the Brother Solutions Center at:
http://solutions.brother.com/.
Click Manuals on your model’s page to
download the documentation.
Web Connect Guide 1
This Guide provides useful information about
accessing Internet services from the Brother
machine, as well as downloading images,
printing data and uploading files directly to
Internet services.
AirPrint Guide 1
This Guide provides information for using
AirPrint to print from OS X v10.7.x, 10.8.x and
your iPhone, iPod touch, iPad, or other iOS
device to your Brother machine without
installing a printer driver.
Google Cloud Print Guide 1
This Guide provides details on how to use
Google Cloud Print™ services for printing
over the Internet.
Mobile Print/Scan Guide for Brother
iPrint&Scan 1
This Guide provides useful information about
printing from your mobile device and
scanning from your Brother machine to your
mobile device when connected to a Wi-Fi
network.
Accessing Brother
Support (Windows®)1
You can find all the contacts you will need,
such as web support (Brother Solutions
Center) on the CD-ROM.
Click Brother Support on the Top Menu.
The following screen will appear:
To access our website
(http://www.brother.com/), click
Brother Home Page.
For the latest news and product support
information
(http://solutions.brother.com/), click
Brother Solutions Center.
To visit our website for original Brother
Supplies
(http://www.brother.com/original/),
click Supplies Information.
To access the Brother CreativeCenter
(http://www.brother.com/creativecenter/)
for FREE photo projects and printable
downloads, click
Brother CreativeCenter.
To return to the top menu, click Back or if
you have finished, click Exit.

General information
5
1
Accessing Brother
Support (Macintosh) 1
You can find all the contacts you will need,
such as web support (Brother Solutions
Center) on the CD-ROM.
Double-click the Brother Support icon.
The following screen will appear:
To download and install Presto!
PageManager, click
Presto! PageManager.
To access the Brother Web Connect
page, click Brother Web Connect.
To register your machine from the Brother
Product Registration Page
(http://www.brother.com/registration/),
click On-Line Registration.
For the latest news and product support
information
(http://solutions.brother.com/), click
Brother Solutions Center.
To visit our website for original Brother
Supplies
(http://www.brother.com/original/), click
Supplies Information.

Chapter 1
6
Control panel overview 1
1 LCD (Liquid Crystal Display)
Displays messages on the screen to help you
set up and use your machine.
2 Mode keys:
FAX
Lets you access the Fax mode.
SCAN
Lets you access the Scan mode.
COPY
Lets you access the Copy mode.
WEB
Lets you connect the Brother machine to an
Internet service.
For more information, see Web Connect
Guide.
3 Telephone keys:
Redial/Pause
Redials the last 30 numbers called. It also
inserts a pause when dialling.
Tel/R
This key is used to have a telephone
conversation after picking up the external
handset during the F/T Ring (fast
double-ring).
Also, when connected to a PBX, you can
use this key to gain access to an outside
line or to transfer a call to another
extension.
4 Start keys:
Mono Start
Lets you start sending faxes or making
copies in monochrome. Also lets you start a
scanning operation (in colour or mono
depending on the scan setting in the
ControlCenter software).
Colour Start
Lets you start sending faxes or making
copies in full colour. Also lets you start a
scanning operation (in colour or mono,
depending on the scan setting in the
ControlCenter software).
1 2 8

General information
7
1
5 Power On/Off
Press to turn on the machine.
Press and hold down to turn off the
machine. The LCD will show Shutting Down
and will stay on for a few seconds before
turning off.
If you have connected an external telephone or
TAD, it is always available.
If you turn off the machine using , it will still
periodically clean the print head to maintain
print quality. To prolong the life of the print
head, provide better ink efficiency and maintain
print quality, you should keep your machine
connected to the power at all times.
6 Stop/Exit
Stops an operation or exits the menu.
7DialPad
Use these keys to dial telephone and fax
numbers and as a keyboard for entering
information into the machine.
8 Menu keys:
dc
While the machine is idle, you can press
these keys to adjust the ring volume.

Lets you store, look up, and dial numbers
that are in the memory.
dor c
Press dor cto move the selected area left
or right on the LCD.
aor b
Press aor bto scroll through the menus
and options.
Menu
Access the main menu.
Clear
Press to delete characters or to go back to
the previous menu level.
OK
Lets you choose a setting.
7 6
3 4
5

Chapter 1
8
LCD screen indications 1
The LCD shows the machine’s status when
the machine is idle.
1 Wireless Status
A four-level indicator on the Ready mode
screen shows the current wireless signal
strength if you are using a wireless connection.
2 Receive Mode
See the current Receive Mode:
Fax (Fax Only)
F/T (Fax/Tel)
TAD (External TAD)
Mnl (Manual)
3Ink
See the remaining ink volume.
When the ink cartridge is near the end of life or
having a problem, the error icon is displayed on
the colour ink. For more information,
see Advanced User’s Guide: Checking the ink
volume.
4 Faxes in memory
You can see how many received faxes are in
the memory.
Basic Operations 1
The following steps show how to change a
setting in the machine. In this example, the
Receive Mode setting is changed from
Fax Only to Fax/Tel.
aPress Menu.
bPress aor bto choose Fax.
Press OK.
cPress aor bto choose
Setup Receive.
Press OK.
dPress aor bto choose Receive Mode.
Press OK.
0Max
1
32
4

General information
9
1
ePress aor bto choose Fax/Tel.
Press OK.
You can see the current setting on the
LCD:
NOTE
Press Clear if you want to go back to the
previous level.
fPress Stop/Exit.
Volume Settings 1
Ring Volume 1
You can choose from a range of ring volume
levels, from High to Off.
While the machine is idle, press dor c
to adjust the volume level. The LCD shows
the current setting, and each key press will
change the volume to the next level. The
machine will keep the new setting until you
change it.
You can also change the volume through the
menu, by following the instructions:
Setting the Ring Volume 1
aPress Menu.
bPress aor bto choose
General Setup.
Press OK.
cPress aor bto choose Volume.
Press OK.
dPress aor bto choose Ring.
Press OK.
ePress aor bto choose Low, Med, High
or Off.
Press OK.
fPress Stop/Exit.

Chapter 1
10
Beeper Volume 1
When the beeper is on, the machine will
make a sound when you press a key, or if you
make a mistake, or after you send or receive
a fax.
You can choose from a range of sound
volume levels.
aPress Menu.
bPress aor bto choose
General Setup.
Press OK.
cPress aor bto choose Volume.
Press OK.
dPress aor bto choose Beeper.
Press OK.
ePress aor bto choose Low, Med, High
or Off.
Press OK.
fPress Stop/Exit.
Speaker Volume 1
You can choose from a range of speaker
volume levels.
aPress Menu.
bPress aor bto choose
General Setup.
Press OK.
cPress aor bto choose Volume.
Press OK.
dPress aor bto choose Speaker.
Press OK.
ePress aor bto choose Low, Med, High
or Off.
Press OK.
fPress Stop/Exit.
LCD display 1
Setting the backlight
brightness 1
If you are having difficulty reading the LCD,
try changing the brightness setting.
aPress Menu.
bPress aor bto choose
General Setup.
Press OK.
cPress aor bto choose LCD Settings.
Press OK.
dPress aor bto choose Backlight.
Press OK.
ePress aor bto choose Light, Med or
Dark.
Press OK.
fPress Stop/Exit.

11
2
2
Loading paper and
other print media 2
Load only one size of paper and one type of
paper in the paper tray at any time.
(For more information about paper size,
weight and thickness, see Choosing the right
print media on page 20.)
aPull the paper tray completely out of the
machine.
NOTE
• If the paper support flap (1) is open, close
it, and then close the paper support (2).
• When you load a different paper size in
the tray, you will need to change the
Paper Size setting in the menu of the
machine at the same time.
(See Paper Size on page 17.)
bLift the output paper tray cover (1).
cGently press and slide the paper width
guides (1) and then the paper length
guide (2) to fit the paper size.
Make sure that the triangular marks (3)
on the paper width guides (1) and paper
length guide (2) line up with the marks
for the paper size you are using.
Loading paper 2
2
1
1
1
2
3
3

Chapter 2
12
dFan the stack of paper well to avoid
paper jams and misfeeds.
NOTE
Always make sure that the paper is not
curled or wrinkled.
eGently put the paper into the paper tray
print side down and top edge in first.
Check that the paper is flat in the tray.
IMPORTANT
Be careful not to push the paper in too far;
it may lift at the back of the tray and cause
paper feed problems.
NOTE
If you want to add paper before the tray is
empty, remove the paper from the tray
and combine it with the paper you are
adding. Always fan the stack of paper well
before loading it in the tray. If you add
paper without fanning the stack, the
machine may feed multiple pages.
fGently adjust the paper width guides (1)
to fit the paper.
Make sure the paper width guides lightly
touch the sides of the paper.
gClose the output paper tray cover.
1