Brother Work Smart MFC-J875dw Operating and maintenance manual

Basic User’s Guide
MFC-J650DW
MFC-J870DW
MFC-J875DW
Version A
USA/CAN

If you need to call Customer Service
Please complete the following information for future
reference:
Model Number: MFC-J650DW, MFC-J870DW and
MFC-J875DW (Circle your model number)
Serial Number: 1
Date of Purchase:
Place of Purchase:
1The serial number is on the back of the unit. Retain
this User's Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Register your product on-line at
http://www.brother.com/registration/
By registering your product with Brother, you will be recorded as the
original owner of the product. Your registration with Brother:
may serve as confirmation of the purchase date of your product
should you lose your receipt;
may support an insurance claim by you in the event of product loss
covered by insurance; and,
will help us notify you of enhancements to your product and special
offers.
The most convenient and efficient way to register your new product is
on-line at http://www.brother.com/registration/.
© 2013 Brother Industries, Ltd. All rights reserved.

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Brother numbers
NOTE
For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
Register your product
By registering your product with Brother International Corporation, you will be recorded as the
original owner of the product. Your registration with Brother:
may serve as confirmation of the purchase date of your product should you lose your receipt;
may support an insurance claim by you in the event of product loss covered by insurance; and,
will help us notify you of enhancements to your product and special offers.
For your convenience and most efficient way to register your new product, register on-line at
http://www.brother.com/registration/
FAQs (frequently asked questions)
The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function
Center needs. You can download the latest software documents and utilities, read FAQs and
troubleshooting tips, and learn how to get the most from your Brother product.
http://solutions.brother.com/
NOTE
• You can check here for Brother driver updates.
• To keep your machine performance up to date, check here for the latest firmware upgrade.
For Customer Service
In USA: http://www.brother-usa.com/support (Self-Service/Email/Chat)
1-877-BROTHER (1-877-276-8437)
1-901-379-1215 (assistance via fax)
1-877-268-9575 (test your fax sending and fax receiving operations)
In Canada: 1-877-BROTHER
[phone] (assistance via fax)

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Service Center Locator (USA only)
For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437)
or visit us at http://www.brother-usa.com/service/.
Service Center Locations (Canada only)
For the location of a Brother authorized service center, call 1-877-BROTHER.
Ordering accessories and supplies
For best quality results use only genuine Brother accessories, which are available at most Brother
retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover,
or American Express credit card, you can order accessories directly from Brother. (You can visit
us online for a complete selection of the Brother accessories and supplies that are available for
purchase.)
NOTE
In Canada only Visa and MasterCard are accepted.
In USA: 1-877-552-MALL (1-877-552-6255)
1-800-947-1445 (assistance via fax)
http://www.brothermall.com/
In Canada: 1-877-BROTHER
http://www.brother.ca/

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Accessories and Supplies
1For more information about the replacement consumables, visit us at http://www.brother.com/pageyield/.
Description Item
Ink Cartridge Standard Yield <black> LC101BK (Prints approx. 300 pages) 1
Ink Cartridge Standard Yield <yellow> LC101Y (Prints approx. 300 pages) 1
Ink Cartridge Standard Yield <cyan> (blue) LC101C (Prints approx. 300 pages) 1
Ink Cartridge Standard Yield <magenta> (red) LC101M (Prints approx. 300 pages) 1
Ink Cartridge High Yield <black> LC103BK (Prints approx. 600 pages) 1
Ink Cartridge High Yield <yellow> LC103Y (Prints approx. 600 pages) 1
Ink Cartridge High Yield <cyan> (blue) LC103C (Prints approx. 600 pages) 1
Ink Cartridge High Yield <magenta> (red) LC103M (Prints approx. 600 pages) 1
Premium Plus Glossy Photo Paper
(Letter size / 20 sheets) BP71GLTR
(4" 6" size / 20 sheets) BP71GP20
Multipurpose Paper - Plain Paper
(Letter size / 500 sheets) BP60MPLTR (USA only)
Telephone Line Cord LG3077001 (USA only)
Basic User's Guide LEL332001 (English for USA and Canada)
LEL332002 (French for Canada)
CD ROM for Windows®& Mac LEK465001 (MFC-J650DW)
LEK466001 (MFC-J870DW)
LEK463001 (MFC-J875DW)

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Notice - Disclaimer of Warranties
(USA and Canada)
BROTHER'S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS
(COLLECTIVELY BROTHER'S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER'S
LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS
REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF
ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE
ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS
ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY
SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION
MAY NOT APPLY TO YOU.
IN NO EVENT WILL BROTHER'S LICENSOR(S) BE LIABLE TO YOU FOR ANY
CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR
LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS
INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE
SOFTWARE EVEN IF BROTHER'S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN
CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY
TO YOU. IN ANY EVENT BROTHER'S LICENSOR'S LIABILITY TO YOU FOR ACTUAL
DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE
ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT
LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.

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Compilation and Publication Notice
Under the supervision of Brother Industries, Ltd., this manual has been compiled and published,
covering the latest product descriptions and specifications.
The contents of this manual and the specifications of this product are subject to change without
notice.
Brother reserves the right to make changes without notice in the specifications and materials
contained herein and shall not be responsible for any damages (including consequential) caused
by reliance on the materials presented, including but not limited to typographical and other errors
relating to the publication.

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User's Guides and where do I find them?
1MFC-J870DW and MFC-J875DW only
2Visit us at http://solutions.brother.com/.
Which Guide? What's in it? Where is it?
Product Safety Guide Read this Guide first. Please read the Safety
Instructions before you set up your machine. See
this Guide for trademarks and legal limitations.
Printed / In the box
Quick Setup Guide Follow the instructions for setting up your machine
and installing the drivers and software for the
operating system and connection type you are
using.
Printed / In the box
Basic User’s Guide Learn the basic Fax, Copy, Scan, PhotoCapture
Center™ operations and Disc Print 1and how to
replace consumables. See troubleshooting tips.
Printed / In the box
Advanced User’s Guide Learn more advanced operations: Fax, Copy,
security features, printing reports and performing
routine maintenance.
PDF file / CD-ROM
Software and Network
User’s Guide
This Guide provides instructions for Scanning,
Printing, PC-Fax, Disc Print 1and other operations
that can be performed by connecting your Brother
machine to a computer. You can also find useful
information about using the Brother ControlCenter
utility, using your machine in a network environment,
and frequently used terms.
HTML file/CD-ROM
Web Connect Guide This Guide provides useful information about
accessing Internet services from the Brother
machine, as well as downloading images, printing
data and uploading files directly to Internet services.
PDF file / Brother
Solutions Center 2
AirPrint Guide This Guide provides information for using AirPrint to
print from OS X v10.7.x, 10.8.x and your iPhone,
iPod touch, iPad, or other iOS device to your Brother
machine without installing a printer driver.
PDF file / Brother
Solutions Center 2
Google Cloud Print
Guide
This Guide provides details on how to use Google
Cloud Print™ services for printing over the Internet.
PDF file / Brother
Solutions Center 2
Wi-Fi Direct™ Guide 1This Guide provides details on how to configure and
use your Brother machine for wireless printing
directly from a mobile device supporting the Wi-Fi
Direct™ standard.
PDF file / Brother
Solutions Center 2
Mobile Print/Scan Guide
for Brother iPrint&Scan
This Guide provides useful information about
printing from your mobile device and scanning from
your Brother machine to your mobile device when
connected to a Wi-Fi network.
PDF file / Brother
Solutions Center 2

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Table of Contents
(Basic User’s Guide)
1 General information 1
Using the documentation .......................................................................................1
Symbols and conventions used in the documentation ....................................1
Accessing Brother Utilities (Windows®8) .............................................................1
Accessing the Advanced User’s Guide and Software and
Network User’s Guide.........................................................................................2
Viewing User’s Guides ....................................................................................2
How to access Guides for Advanced Features......................................................4
Accessing Brother Support (Windows®)................................................................4
Accessing Brother Support (Macintosh) ................................................................5
Control panel overview ..........................................................................................6
2.7" Touchscreen LCD ....................................................................................8
Basic Operations ........................................................................................... 11
Changing the keyboard setting...................................................................... 12
Shortcut Settings .................................................................................................12
Adding Copy Shortcuts .................................................................................. 12
Adding Fax Shortcuts .................................................................................... 13
Adding Scan Shortcuts .................................................................................. 14
Adding Web Connect Shortcuts .................................................................... 15
Changing Shortcuts .......................................................................................15
Editing Shortcut Names.................................................................................16
Deleting Shortcuts ......................................................................................... 16
Recalling Shortcuts........................................................................................16
2 Loading paper 17
Loading paper and other print media...................................................................17
Loading envelopes ........................................................................................20
Loading photo paper......................................................................................22
Unprintable area ............................................................................................ 24
Paper settings......................................................................................................25
Paper Type ....................................................................................................25
Paper Size .....................................................................................................25
Acceptable paper and other print media..............................................................26
Recommended print media ........................................................................... 26
Handling and using print media .....................................................................26
Choosing the right print media.......................................................................28
3 Loading documents 30
How to load documents .......................................................................................30
Using the ADF ...............................................................................................30
Using the scanner glass ................................................................................ 31
Unscannable area .........................................................................................32

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4Sendingafax 33
How to send a fax ................................................................................................33
Stop faxing.....................................................................................................35
Setting scanner glass size for faxing .............................................................35
Color fax transmission ...................................................................................35
Canceling a fax in progress ...........................................................................36
How to preview an outgoing fax (MFC-J870DW and MFC-J875DW)............36
Transmission Verification Report...................................................................37
5 Receiving a fax 38
Receive Modes ....................................................................................................38
Choose the correct Receive Mode ................................................................38
Using Receive Modes..........................................................................................40
Fax Only ........................................................................................................ 40
Fax/Tel...........................................................................................................40
Manual...........................................................................................................40
External TAD .................................................................................................40
Receive Mode settings ........................................................................................41
Ring Delay .....................................................................................................41
F/T Ring Time (Fax/Tel mode only)...............................................................41
Easy Receive................................................................................................. 42
Fax Preview (Black & White only) (MFC-J870DW and MFC-J875DW)...............43
How to preview a received fax.......................................................................43
Turning off Fax Preview.................................................................................45
6 Telephone services and external devices 46
Telephone services..............................................................................................46
Voice Mail ......................................................................................................46
Distinctive Ring..............................................................................................47
Voice over Internet Protocol (VoIP) ...............................................................49
Connecting an external TAD (telephone answering device)................................50
Connections...................................................................................................51
Recording an outgoing message (OGM) on the external TAD......................52
Multi-line connections (PBX) .........................................................................52
External and extension telephones......................................................................53
Connecting an external or extension telephone ............................................53
Using external and extension telephones......................................................54
Using a non-Brother cordless external telephone .........................................54
Using remote codes.......................................................................................54