Brother Business Smart MFC-J4510dw Operating and maintenance manual

Basic User’s Guide
MFC-J4510DW
MFC-J4710DW
Version A
UK/IRE/GEN

If you need to call Customer Service
Please complete the following information for future
reference:
Model Number: MFC-J4510DW and MFC-J4710DW
(Circle your model number)
Serial Number: 1
Date of Purchase:
Place of Purchase:
1The serial number is on the back of the unit. Retain
this User's Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Register your product on-line at
http://www.brother.com/registration/
© 2012 Brother Industries, Ltd. All rights reserved.

i
User's Guides and where do I find them?
1This may differ depending on your country.
2Visit us at http://solutions.brother.com/.
Which Guide? What's in it? Where is it?
Product Safety Guide Read this Guide first. Please read the Safety
Instructions before you set up your machine. See
this Guide for trademarks and legal limitations.
Printed / In the box
Quick Setup Guide Follow the instructions for setting up your machine
and installing the drivers and software for the
operating system and connection type you are
using.
Printed / In the box
Basic User’s Guide Learn the basic Fax, Copy, Scan and PhotoCapture
Center™ operations and how to replace
consumables. See troubleshooting tips.
Printed / In the box 1
Advanced User’s Guide Learn more advanced operations: Fax, Copy,
security features, printing reports and performing
routine maintenance.
PDF file / CD-ROM
Software User’s Guide Follow these instructions for Printing, Scanning,
Network Scanning, PhotoCapture Center™,
Remote Setup, PC-Fax, Web Services (Scan), and
using the Brother ControlCenter utility.
PDF file / CD-ROM
NetworkUser’sGuide This Guide provides useful information about wired
and wireless network settings and security settings
using the Brother machine. You can also find
supported protocol information for your machine and
detailed troubleshooting tips.
PDF file / CD-ROM
Web Connect Guide This Guide provides useful information about
accessing Internet services from the Brother
machine, as well as downloading images, printing
data and uploading files directly to Internet services.
PDF file / Brother
Solutions Center 2
AirPrint Guide This Guide provides information for using AirPrint to
print from Mac OS X v10.7.x and your iPhone, iPod
touch, iPad, or other iOS device to your Brother
machine without installing a printer driver.
PDF file / Brother
Solutions Center 2
Google Cloud Print Guide This Guide provides details on how to use Google
Cloud Print™ services for printing over the Internet.
PDF file / Brother
Solutions Center 2
Wi-Fi Direct™ Guide This Guide provides details on how to configure and
use your Brother machine for wireless printing
directly from a mobile device supporting the Wi-Fi
Direct™ standard.
PDF file / Brother
Solutions Center 2
Mobile Print/Scan Guide
for Brother iPrint&Scan
This Guide provides useful information about
printing from your mobile device and scanning from
your Brother machine to your mobile device when
connected to a Wi-Fi network.
PDF file / Brother
Solutions Center 2

ii
Table of Contents
(Basic User’s Guide)
1 General information 1
Using the documentation .......................................................................................1
Symbols and conventions used in the documentation .................................... 1
Accessing the Advanced User’s Guide, Software User’s Guide and
Network User’s Guide.........................................................................................1
Viewing User’s Guides ....................................................................................1
Accessing Brother Support (Windows®)................................................................3
Accessing Brother Support (Macintosh) ................................................................3
Control panel overview ..........................................................................................4
3.7" (93.4 mm) Touchscreen LCD ...................................................................6
Setting the Ready screen .............................................................................. 10
Basic Operations ...........................................................................................10
Shortcut Settings ................................................................................................. 11
Adding Copy Shortcuts..................................................................................11
Adding Fax Shortcuts ....................................................................................12
Adding Scan Shortcuts ..................................................................................13
Adding Web Connect Shortcuts ....................................................................14
Changing Shortcuts .......................................................................................15
Editing Shortcut Names.................................................................................16
Deleting Shortcuts .........................................................................................16
Recalling Shortcuts........................................................................................ 16
Volume Settings................................................................................................... 16
Ring Volume ..................................................................................................16
Beeper Volume..............................................................................................17
Speaker Volume ............................................................................................17
Touchscreen LCD ................................................................................................ 18
Setting the backlight brightness.....................................................................18
2 Loading paper 19
Loading paper and other print media...................................................................19
Loading paper in paper tray #1......................................................................19
Loading smaller paper (Photo, Photo L and envelopes) ...............................22
Loading paper in paper tray #2 (MFC-J4710DW) .........................................26
Loading paper in the manual feed slot ..........................................................33
Unprintable area ............................................................................................37
Paper settings......................................................................................................38
Paper Size and Type (MFC-J4510DW).........................................................38
Paper Size and Type (MFC-J4710DW).........................................................39
Tray use in Copy mode (MFC-J4710DW) .....................................................39
Tray use in Fax mode (MFC-J4710DW)........................................................40
Acceptable paper and other print media..............................................................40
Recommended print media ...........................................................................41
Handling and using print media .....................................................................41
Choosing the right print media.......................................................................42

iii
3 Loading documents 45
How to load documents ....................................................................................... 45
Using the ADF ...............................................................................................45
Using the scanner glass ................................................................................ 46
Unscannable area .........................................................................................47
4 Sending a fax 48
How to send a fax ................................................................................................ 48
Stop faxing..................................................................................................... 50
Setting scanner glass size for faxing ............................................................. 50
Colour fax transmission .................................................................................50
Cancelling a fax in progress ..........................................................................50
How to preview an outgoing fax .................................................................... 51
Transmission Verification Report...................................................................52
5 Receiving a fax 53
Receive Modes .................................................................................................... 53
Choose the Receive Mode .................................................................................. 53
Using Receive Modes.......................................................................................... 55
Fax Only ........................................................................................................55
Fax/Tel...........................................................................................................55
Manual...........................................................................................................55
External TAD .................................................................................................55
Receive Mode settings ........................................................................................56
Ring Delay ..................................................................................................... 56
F/T Ring Time (Fax/Tel mode only)...............................................................56
Fax Detect ..................................................................................................... 57
Fax Preview (Monochrome only).........................................................................58
How to preview a received fax....................................................................... 58
Turning off Fax Preview.................................................................................60
6 Telephone and external devices 61
Voice operations .................................................................................................. 61
Fax/Tel mode.................................................................................................61
Caller ID (U.K. and Ireland only).................................................................... 61
Telephone services..............................................................................................62
Setting the Telephone Line Type...................................................................62
Connecting an external TAD (telephone answering device)................................63
Connections settings ..................................................................................... 64
Recording an outgoing message (OGM) on an external TAD.......................64
Multi-line connections (PBX) ......................................................................... 64
External and extension telephones......................................................................65
Connecting an external or extension telephone ............................................65
Operation from external and extension telephones.......................................65
Using extension telephones (U.K. only) ........................................................66
Using remote codes....................................................................................... 67

iv
7 Dialling and storing numbers 68
How to dial ...........................................................................................................68
Manual dialling...............................................................................................68
Dialling from the Address Book .....................................................................68
Fax Redial .....................................................................................................69
Additional Dialling Operations.............................................................................. 69
Outgoing Call history ..................................................................................... 69
Caller ID history .............................................................................................70
Storing numbers ..................................................................................................70
Storing a pause .............................................................................................70
Storing Address Book numbers.....................................................................70
Changing Address Book names or numbers.................................................71
8 Making copies 73
How to copy .........................................................................................................73
Stop copying..................................................................................................73
Copy preset settings ............................................................................................74
Copy options........................................................................................................ 75
Paper Type ....................................................................................................75
Paper Size .....................................................................................................76
Tray Select (MFC-J4710DW) ........................................................................76
9 Printing photos from a memory card or
USB Flash memory drive 77
PhotoCapture Center™ operations (PHOTO mode) ...........................................77
Using a memory card or USB Flash memory drive ....................................... 77
Getting started .....................................................................................................78
Print Images.........................................................................................................80
View Photos...................................................................................................80
PhotoCapture Center™ print settings..................................................................81
How to scan to a memory card or USB Flash memory drive...............................81
10 How to print from a computer 85
Printing a document .............................................................................................85
11 How to scan to a computer 86
Before scanning...................................................................................................86
Scanning a document as a PDF file using ControlCenter4 (Windows®) ............. 87
How to change the machine’s SCAN mode settings for PDF scanning ..............90
How to scan a document as a PDF file using the Touchscreen ....................91

v
A Routine maintenance 93
Replacing the ink cartridges ................................................................................93
Cleaning and checking the machine....................................................................96
Cleaning the scanner glass ...........................................................................96
Cleaning the print head .................................................................................97
Checking the print quality .............................................................................. 98
Checking the print alignment ......................................................................... 99
B Troubleshooting 101
Identifying your problem ....................................................................................101
Error and maintenance messages..................................................................... 103
Error animations display .............................................................................. 112
Transferring your faxes or Fax Journal report ............................................. 112
Document jam ............................................................................................ 113
Printer jam or paper jam ..............................................................................115
If you are having difficulty with your machine .................................................... 122
Dial Tone detection......................................................................................132
Telephone line interference / VoIP .............................................................. 132
Machine Information .......................................................................................... 133
Checking the serial number......................................................................... 133
Reset functions............................................................................................ 133
How to reset the machine............................................................................ 133
C Settings and features tables 134
Using the Settings Tables.................................................................................. 134
Settings tables ................................................................................................... 135
Features tables .................................................................................................. 151
Entering Text ..................................................................................................... 175
Inserting spaces ......................................................................................... 175
Making corrections ...................................................................................... 175
D Specifications 176
General.............................................................................................................. 176
Print media......................................................................................................... 179
Fax..................................................................................................................... 181
Copy .................................................................................................................. 182
PhotoCapture Center™ ..................................................................................... 183
PictBridge .......................................................................................................... 184
Scanner .............................................................................................................185
Printer ................................................................................................................186
Interfaces ...........................................................................................................187
Network.............................................................................................................. 188
Computer requirements ..................................................................................... 189
Consumable items ............................................................................................. 190
EIndex 191

vi
Table of Contents
(Advanced User’s Guide)
The Advanced User’s Guide explains the following features and operations.
You can view the Advanced User’s Guide on the CD-ROM.
1 General setup
IMPORTANT NOTE
Memory Storage
Automatic Daylight Saving Time
Sleep Mode
Touchscreen LCD
2 Security features
Secure Function Lock 2.0
Restricting dialling
3 Sending a fax
Additional sending options
Additional sending operations
Polling overview
4 Receiving a fax
Memory Receive (Monochrome only)
Remote Retrieval
Additional receiving operations
Polling overview
5 Dialling and storing numbers
Voice operations
Additional dialling operations
Additional ways to store numbers
6 Printing reports
Fax reports
Reports
7 Making copies
Copy options
A3 Copy Shortcuts
8 Printing photos from a
memory card or USB Flash
memory drive
PhotoCapture Center™ operations
Print Images
PhotoCapture Center™ print settings
Scan to a memory card or USB Flash
memory drive
9 Printing photos from a
camera
Printing photos directly from a
PictBridge camera
Printing photos directly from a digital
camera (without PictBridge)
A Routine maintenance
Cleaning and checking the machine
Packing and shipping the machine
B Glossary
CIndex

1
1
1
Using the
documentation 1
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Symbols and conventions
used in the documentation 1
The following symbols and conventions are
used throughout the documentation.
Accessing the
Advanced User’s
Guide, Software User’s
Guide and Network
User’s Guide 1
This Basic User’s Guide does not contain all
the information about the machine, such as
how to use the advanced Fax, Copy,
PhotoCapture Center™, Printer, Scanner,
PC-Fax, and Network features. When you are
ready to learn detailed information about
these operations, you can read the
Advanced User’s Guide,
Software User’s Guide and
Network User’s Guide that are on the
CD-ROM.
Viewing User’s Guides 1
(Windows®)1
To view the documentation, from ,
All Programs, select Brother, MFC-XXXX
(where XXXX is your model name) from the
programs list, and then choose
User’s Guides.
If you have not installed the software, you can
find the documentation on the CD-ROM by
following the instructions below:
aTurn on your PC. Insert the Brother
CD-ROM into your CD-ROM drive.
General information 1
Bold Bold typeface identifies the
dial pad numbers of the
Touchpanel and buttons on
your computer screen.
Italics Italicized typeface
emphasizes an important
point or refers you to a related
topic.
Courier
New
Text in the Courier New font
identifies messages on the
Touchscreen of the machine.
WARNING
WARNING indicates a potentially
hazardous situation which, if not avoided,
could result in death or serious injuries.
CAUTION
CAUTION indicates a potentially hazardous
situation which, if not avoided, may result in
minor or moderate injuries.
IMPORTANT
IMPORTANT indicates a potentially
hazardous situation which, if not avoided,
may result in damage to property or loss of
product functionality.
NOTE
Notes tell you how you should respond to a
situation that may arise or give tips about
how the operation works with other
features.
Electrical Hazard icons alert you to
possible electrical shocks.

Chapter 1
2
NOTE
If the Brother screen does not appear
automatically, go to Computer or
My Computer then double-click the
CD-ROM icon and double-click start.exe.
bIf the model name screen appears, click
your model name.
cIf the language screen appears, click
your language. The CD-ROM
Top Menu will appear.
dClick User’s Guides.
eClick PDF documents. If the country
screen appears, choose your country.
After the list of User’s Guides appears,
choose the guide you want to read.
(Macintosh) 1
aTurn on your Macintosh. Insert the
Brother CD-ROM into your CD-ROM
drive. The following window will appear.
bDouble-click the User’s Guides icon.
cChoose your language.
dClick User’s Guides. If the country
screen appears, choose your country.
eAfter the list of User’s Guides appears,
choose the Guide you want to read.
How to find Scanning instructions 1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software User’s Guide
Scanning
ControlCenter
Network Scanning
Nuance™ PaperPort™ 12SE
How-to-Guides
(Windows®)
The complete Nuance™ PaperPort™
12SE How-to-Guides can be viewed from
the Help section in the PaperPort™ 12SE
application.
Presto! PageManager User’s Guide
(Macintosh)
NOTE
Presto! PageManager must be
downloaded and installed before use. For
more information, see Accessing Brother
Support (Macintosh) on page 3.
 The complete Presto! PageManager User’s
Guide can be viewed from the Help section
in the Presto! PageManager application.
How to find Network setup instructions 1
Your machine can be connected to a wireless
or wired network.
Basic setup instructions
(See Quick Setup Guide.)
The wireless access point or router
supports Wi-Fi Protected Setup™ or
AOSS™
(See Quick Setup Guide.)
More information about network setup
(See Network User’s Guide.)