Brother HL-L2380DW Operating and maintenance manual

Basic User's Guide
HL-L2380DW
MFC-L2720DW
MFC-L2740DW
Online User's Guide
This Basic User's Guide does not contain all
the information about the machine.
To learn detailed information, read the Online
User's Guide at
solutions.brother.com/manuals

If you need to call Customer Service
Please complete this information for future reference:
Model Number:
(Circle your model
number)
HL-L2380DW/MFC-L2720DW/MFC-L2740DW
Serial Number: 1
Date of Purchase:
Place of Purchase:
1The serial number is on the back of the machine. Retain this User’s Guide with your sales
receipt as a permanent record of your purchase, in the event of theft, fire or warranty
service.
Register your product on-line at
http://www.brother.com/html/registration
By registering your product with Brother, you will be recorded as the original
owner of the product. Your registration with Brother:
• may serve as confirmation of the purchase date of your product should you
lose your receipt;
• may support an insurance claim by you in the event of product loss
covered by insurance; and,
• will help us notify you of enhancements to your product and special offers.
The most convenient and efficient way to register your new product is online
at http://www.brother.com/html/registration.
© 2014 Brother Industries, Ltd. All rights reserved.

For the Latest Driver Updates
Go to your model's Downloads page on the Brother Solutions Center at
http://support.brother.com to download drivers.
To keep your machine’s performance up-to-date, check there for the latest firmware upgrades.
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The Online User's Guide Helps You Get the Most
Out of Your Machine
Quicker navigation!
Search box
Navigation index in a separate panel
Comprehensive!
Every topic in one guide
Simplified Layout!
Provides step-by-step instructions
Feature summary at the top of the page
1
2
3
4
1. Search Box 2. Navigation 3. Summary 4. Step-by-Step
Where can I find this manual?
(Windows®)
Click (Start) > All Programs > Brother > Brother Utilities > Brother MFC-XXXX series >
Support > User’s Guides.
(Windows® 8)
Tap or click (Brother Utilities) > Brother MFC-XXXX series > Support > User’s Guides.
(Select your model from the drop-down list if not already selected.)
(Macintosh or other options)
Go to your model's Manuals page on the Brother Solutions Center at http://support.brother.com
to download manuals.
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If you have questions or problems, please take a
look at our FAQs.
Provides several ways to search!
Displays related questions for more information
Receives regular updates based on customer feedback
Since the Brother Solutions Center is updated regularly, this screen shot is subject to change
without notice.
Where can I find these FAQs?
Brother Solutions Center
http://support.brother.com
iii

Definitions of Notes
We use the following symbols and conventions throughout this User's Guide:
WARNING
WARNING indicates a potentially hazardous situation which, if not avoided, could result in
death or serious injuries.
CAUTION
CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor
or moderate injuries.
IMPORTANT
IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in
damage to property or loss of product functionality.
NOTE
NOTE specifies the operating environment, conditions for installation, or special conditions of
use.
Tips icons provide helpful hints and supplementary information.
Electrical Hazard icons alert you to possible electrical shock.
Fire Hazard icons alert you to the possibility of a fire.
Hot Surface icons warn you not to touch hot machine parts.
Prohibition icons indicate actions you must not perform.
Bold
Bold style identifies buttons on the machine's control panel or computer screen.
Italics
Italicized style emphasizes an important point or refers you to a related topic.
Courier New
Courier New font identifies messages shown on the machine's LCD.
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Compilation and Publication Notice
This manual has been compiled and published to provide the latest product safety information at
the time of publication. The information contained in this manual may be subject to change.
For the latest manual, visit us at http://support.brother.com.
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Basic User's Guide
1General Information ............................................................................................ 1
Control Panel Overview.............................................................................................1
Touchscreen LCD Overview......................................................................................3
How to Navigate the Touchscreen LCD.....................................................................4
Access Brother Utilities..............................................................................................6
Initial Setup................................................................................................................7
Set the Date and Time .....................................................................................7
Adjust the Ring Volume ...................................................................................7
Adjust the Beeper Volume ...............................................................................7
Adjust the Speaker Volume .............................................................................7
2Paper Handling .................................................................................................... 8
Load Paper ................................................................................................................8
Load and Print using the Paper Tray ...............................................................8
Set the Check Size ..........................................................................................9
Change the Paper Size .............................................................................................9
Change the Paper Type...........................................................................................10
Using Special Paper ................................................................................................10
3Print .....................................................................................................................11
Print from Your Computer (Windows®)....................................................................11
Print a Document (Windows®).......................................................................11
Print on Both Sides of the Paper (Windows®) ...............................................11
Print More Than One Page on a Single Sheet of Paper (N in 1)
(Windows®)....................................................................................................12
Printing on Envelopes, Thick Paper, or Labels ..............................................13
Printing on Plain Paper, Thin Paper, Recycled Paper, or Bond Paper
using the Manual Feed Slot ...........................................................................15
4Copy ................................................................................................................... 17
Copy a Document....................................................................................................17
Copy Settings ..........................................................................................................18
Copy Option...................................................................................................18
Copy Multiple Pages on Both Sides of the Paper..........................................20
Copy a 2-sided Document Using the ADF.....................................................21
Copy a 2-sided Document Using the Scanner Glass ....................................22
Copy Both Sides of an ID Card onto One Page ............................................23
Table of Contents
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5Scan.................................................................................................................... 25
Scan from Your Computer (Windows®) ...................................................................25
Save Scanned Documents and Photos to a Folder as a PDF File Using
ControlCenter4 Advanced Mode (Windows®) ...............................................25
Scan Using the Scan Button on Your Brother Machine...........................................26
Scan Using the Scan Button on the Machine ................................................26
6Fax ...................................................................................................................... 28
Before Faxing ..........................................................................................................28
Set Your Station ID ........................................................................................28
Set Telephone Line Compatibility for Interference and VoIP Systems ..........29
Receive Modes ..............................................................................................29
Choose the Correct Receive Mode................................................................31
Set the F/T Ring Time (Fast Double-ring)......................................................32
Set the Number of Rings Before the Machine Answers (Ring Delay) ...........32
Store Numbers ........................................................................................................33
Store Address Book Numbers .......................................................................33
Change or Delete Address Book Names or Numbers ...................................33
Telephone Services and External Devices ..............................................................35
Voice Mail ......................................................................................................35
Voice Over Internet Protocol (VoIP)...............................................................35
Connection of an External Telephone Answering Device (TAD)....................35
External and Extension Telephones ..............................................................35
Send and Receive a Fax Using Your Machine ........................................................36
Send a Fax ....................................................................................................36
Fax Using Your Computer (PC-FAX).......................................................................38
Send Faxes from Your Computer ..................................................................38
Receive Faxes on Your Computer (Windows® only) .....................................38
ATroubleshooting ................................................................................................ 40
Identify the Problem.................................................................................................40
Error and Maintenance Messages...........................................................................41
Fax and Telephone Problems..................................................................................45
Troubleshooting for Other Fax Problems.......................................................46
Print or Scan Problems............................................................................................48
Document and Paper Jams .....................................................................................50
Find the Jammed Document or Paper...........................................................50
Clear the Document Jam ...............................................................................50
Clear the Paper Jam......................................................................................51
BAppendix ............................................................................................................ 58
How to Enter Text on Your Brother Machine ...........................................................58
Supplies...................................................................................................................59
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CIndex ................................................................................................................... 60
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Control Panel Overview
1234
Fax Copy Scan
Shortcuts Settings
00:00 01.01.2014
1. Touchscreen Liquid Crystal Display (LCD)
Access menus and options by pressing them on this Touchscreen.
2. Touchpanel
(Back)
Press to go back to the previous menu.
(Home)
Press to return to the Home screen.
(Cancel)
Press to cancel an operation (available when illuminated in red).
Dial Pad (Numerical buttons)
Press the numbers on the Touchpanel to dial telephone or fax numbers and to enter the
number of copies.
3. Power On/Off
• Turn on the machine by pressing .
• Turn off the machine by pressing and holding down . The Touchscreen LCD displays
Shutting Down and stays on for a few seconds before turning off. If you have an
external telephone or TAD connected, it is always available.
1General Information
1General Information
1

4. (WiFi)
When the WiFi light is on, your Brother machine is connected to a wireless access point.
When the WiFi light blinks, the wireless connection is down, or your machine is in the process
of connecting to a wireless access point.
2

Touchscreen LCD
Overview
Access the mode button you want by pressing
d or c.
From the Home screens, you can access Wi-
Fi setup, Shortcuts, Toner level and Settings
screens.
This screen displays the machine’s status
when the machine is idle. This Home screen
is also called the Ready Mode screen. When
displayed, this indicates that your machine is
Ready for the next command.
The available features will vary depending on
your model.
Fax Copy Scan
Shortcuts Settings
00:00 01.01.2014
1 2 3
456
1. Date & Time
Displays the date and time set on the
machine.
2. Modes
• Fax
Press to access Fax mode.
• Copy
Press to access Copy mode.
• Scan
Press to access Scan mode.
• Web
Press to connect the Brother machine
to an Internet service. For more
information, see the Web Connect
Guide. Go to your model's Manuals
page on the Brother Solutions Center at
http://support.brother.com to download
the guide.
• Apps
Press to connect the Brother machine
to the Brother Apps service. For more
information, see the Web Connect
Guide. Go to your model's Manuals
page on the Brother Solutions Center at
http://support.brother.com to download
the guide.
• Secure Print
Press to access the Secure Print
option.
• 2in1(ID) Copy
Press to access 2in1(ID) Copy option.
3. Wireless Status
If you are using a wireless connection, a
four-level indicator in each of the Home
screens displays the current wireless
signal strength.
0 Max
• If you see at the top on the
screen, press it to configure wireless
settings.
4. Settings
Press to access the Settings menu.
If Secure Function Lock or Setting Lock
has been turned on, a lock icon
appears on the LCD. You must unlock the
machine to use Settings.
1General Information
3

5. Toner
Displays the remaining toner life. Press to
access the Toner menu.
When the Toner cartridge is near the end
of life or has a problem, an error icon
appears on the Toner icon.
6. Shortcuts
Press to create Shortcuts for frequently-
used operations such as sending a fax,
making a copy, scanning and using Web
Connect.
• Three Shortcuts screens are available
with up to four Shortcuts on each
Shortcuts screen. A total of 12
Shortcuts are available.
• To display the other Shortcuts screens,
press d or c.
Stored Fax(es)
Fax Copy Scan
Shortcuts Settings
Stored Fax(es):01
Print
The number of received faxes in memory
appears at the top of the screen.
Press
Print
to print the faxes.
Warning icon
Fax Copy Scan
Shortcuts Settings
Cover is Open. Detail
The warning icon appears when there
is an error or maintenance message; press
Detail
to view it, and then press to
return to Ready Mode.
• This product adopts the font of ARPHIC
TECHNOLOGY CO., LTD.
NOTE
How to Navigate the
Touchscreen LCD
Press your finger on the LCD to operate it. To
display and access all the options, press d c
or a b on the LCD to scroll through them.
The following steps explain how to navigate
through changing a machine setting. In this
example, the LCD Backlight setting is
changed from Light to Med.
IMPORTANT
DO NOT press the LCD with a sharp object
such as a pen or stylus. It may damage the
machine.
DO NOT touch the LCD immediately after
plugging in the power cord or turning on the
machine. Doing this may cause an error.
NOTE
4

1Press (Settings).
2Press All Settings.
3Press a or b to display the General
Setup option, and then press General
Setup.
All Settings
General Setup
Shortcut Settings
Fax
4Press a or b to display the LCD
Settings option, and then press LCD
Settings.
General Setup
Tray Setting
Volume
LCD Settings
5Press Backlight.
LCD Settings
Backlight
Dim Timer
Light
Off
6Press Med.
Backlight
Light
Med
Dark
7Press .
1General Information
5

Access Brother Utilities
Brother Utilities is an application launcher
that offers convenient access to all Brother
applications installed on your device.
1Do one of the following:
• (Windows® XP, Windows Vista®,
Windows® 7, Windows Server® 2003,
Windows Server® 2008 and Windows
Server® 2008 R2)
Click Start > All Programs >
Brother > Brother Utilities.
• (Windows® 8 and Windows Server®
2012)
Tap or Click (Brother Utilities)
either on the Start screen or the
desktop.
• (Windows® 8.1 and Windows
Server® 2012 R2)
Move your mouse to the lower left
corner of the Start screen and click
(if you are using a touch-based
device, swipe up from the bottom of
the Start screen to bring up the Apps
screen). When the Apps screen
appears, tap or click (Brother
Utilities).
2Select Brother MFC-XXXX series
(where XXXX is the name of your
model).
3Select the operation you want to use.
6

Initial Setup
Set the Date and Time
Related Models:
MFC-L2720DW/MFC-L2740DW
1Press (Settings) > All
Settings > Initial Setup > Date
& Time > Date.
2Enter the last two digits of the year
using the LCD, and then press OK.
3Enter the two digits for the month using
the LCD, and then press OK.
4Enter the two digits for the day using the
LCD, and then press OK.
5Press Time.
6Enter the time (in 24-hour format) using
the LCD, and then pressOK.
(For example: enter 19:45 for 7:45 PM.)
7Press .
Adjust the Ring Volume
Related Models:
MFC-L2720DW/MFC-L2740DW
1Press (Settings) > All
Settings > General Setup >
Volume > Ring.
2Press a or b to display the Off, Low,
Med, or High option, and then press the
option you want.
3Press .
Adjust the Beeper Volume
When the beeper is on, the machine will beep
when you press a button, make a mistake, or
after you send or receive a fax. You can
choose from a range of volume levels.
1Press (Settings) > All
Settings > General Setup >
Volume > Beep.
2Press a or b to display the Off, Low,
Med, or High option, and then press the
option you want.
3Press .
Adjust the Speaker Volume
Related Models:
MFC-L2720DW/MFC-L2740DW
1Press (Settings) > All
Settings > General Setup >
Volume > Speaker.
2Press a or b to display the Off, Low,
Med, or High option, and then press the
option you want.
3Press .
1General Information
7

Load Paper
Load and Print using the
Paper Tray
• If the Check Size setting is set to On and
you pull the paper tray out of the
machine, a message appears on the
LCD asking if you want to change the
paper size. Change the paper size and
paper type settings if needed, following
the on-screen instructions.
• When you load a different paper size in
the tray, you must change the paper size
setting in the machine or on your
computer at the same time.
1Pull the paper tray completely out of the
machine.
2Press and slide the paper guides to fit
the paper.
Press the green release levers to slide
the paper guides.
For Legal or Folio size paper, press the
release button (1) in the bottom of the
paper tray and then pull out the back of
the paper tray. (Legal and Folio size
paper are not available in some regions.)
1
3Fan the stack of paper well.
2Paper Handling
8

4Load paper with the printing surface
face down in the paper tray.
DO NOT load different types of paper in
the paper tray at the same time. Doing
this may cause the paper to jam or
misfeed.
5Make sure the paper is below the
maximum paper mark (b b b).
Overfilling the paper tray will cause
paper jams.
6Slowly push the paper tray completely
into the machine.
7Lift the support flap to prevent paper
from sliding off the output tray.
8Send your print job to the machine.
Change your print preferences in the Print
dialog box before sending the print job
from your computer.
Set the Check Size
Your Brother machine's Check Size setting
causes the machine to display a message
when you remove the paper tray from the
machine, asking if you changed the paper
size.
The default setting is On.
1Press (Settings) > All
Settings > General Setup > Tray
Setting > Check Size.
2Press On or Off.
3Press .
Change the Paper Size
When you change the size of the paper you
load in the tray, you must change the paper
size setting on the LCD at the same time.
1Press (Settings) > All
Settings > General Setup > Tray
Setting > Paper Size.
2Press a or b to display the A4, Letter,
A5, A5 L, A6, Executive, Legal or
Folio option, and press the option you
want.
3Press .
2Paper Handling
9

Change the Paper Type
To get the best print quality, set the machine
for the type of paper you are using.
1Press (Settings) > All
Settings > General Setup > Tray
Setting > Paper Type.
2Press a or b to display the Thin, Plain
Paper, Thick, Thicker or Recycled
Paper option, and press the option you
want.
3Press .
Using Special Paper
Always test paper samples before purchasing
them to ensure desirable performance.
• DO NOT use inkjet paper; it may cause a
paper jam or damage your machine.
• If you use bond paper, paper with a rough
surface, or paper that is wrinkled or
creased, the paper may exhibit degraded
performance.
IMPORTANT
Some types of paper may not perform well or
may cause damage to your machine.
DO NOT use paper:
• that is highly textured
• that is extremely smooth or shiny
• that is curled or warped
• that is coated or has a chemical finish
• that is damaged, creased or folded
• that exceeds the recommended weight
specification in this guide
• with tabs and staples
• with letterheads using low temperature
dyes or thermography
• that is multipart or carbonless
• that is designed for inkjet printing
If you use any of the types of paper listed
above, they may damage your machine. This
damage is not covered under any Brother
warranty or service agreement.
10