Brother ImageCenter ADS-2000 User manual

Confidential
Brother Advanced Document Scanner
SERVICE MANUAL
MODEL:
ADS-2000/2100
Read this manual thoroughly before maintenance work.
Keep this manual in a convenient place for quick and easy reference at all times.
Mar., 2012
SM-PT045

Confidential
© Copyright Brother 2012
All rights reserved.
No part of this publication may be reproduced in any form or by any means without permission in writing
from the publisher.
All other product and company names mentioned in this manual are trademarks or registered
trademarks of their respective holders.
Specifications are subject to change without notice.

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TRADEMARKS
The Brother logo is a registered trademark of Brother Industries, Ltd.
Brother is a registered trademark of Brother Industries, Ltd.
Multi-Function Link is a registered trademark of Brother International Corporation.
Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United
States and/or other countries.
Microsoft, Windows, Windows Server and Internet Explorer are registered trademarks of Microsoft
Corporation in the United States and/or other countries.
Apple and Macintosh are trademarks of Apple Inc., registered in the United States and other countries.
Adobe, Flash, Illustrator, PageMaker and Photoshop are either registered trademarks or trademarks of
Adobe Systems Incorporated in the United States and/or other countries.
Nuance, the Nuance logo, PaperPort and ScanSoft are trademarks or registered trademarks of Nuance
Communications, Inc. or its affiliates in the United States and/or other countries.
PowerPC is a trademark of International Business Machines Corporation.
Memory Stick, Memory Stick PRO, Memory Stick PRO Duo, Memory Stick Duo, MagicGate Memory
Stick, Memory Stick Micro and M2 are trademarks of Sony Corporation.
AOSS is a trademark of Buffalo Inc.
Wi-Fi, WPA, WPA2, Wi-Fi Protected Access and Wi-Fi Protected Setup are either trademarks or
registered trademarks of Wi-Fi Alliance in the United States and/or other countries.
Intel and Pentium are trademarks of Intel Corporation in the U.S. and other countries.
AMD is a trademark of Advanced Micro Devices, Inc.
FaceFilter Studio is a trademark of Reallusion, Inc.
BRAdmin Professional is a trademark of Brother Industries, Ltd.
UNIX is a registered trademark of The Open Group.
Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.
CorelDraw, Corel Paint Shop Pro and Corel WordPerfect are trademarks or registered trademarks of
Corel Corporation and/or its subsidiaries in Canada, the United States and/or other countries.
Each company whose software title is mentioned in this manual has a Software License Agreement
specific to its proprietary programs.
Any trade names and product names of companies appearing on Brother products, related documents
and any other materials are all trademarks or registered trademarks of those respective companies.

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CONTENTS
REGULATION ............................................................................................................ v
SAFETY INFORMATION........................................................................................... ix
CHAPTER 1 SPECIFICATIONS
1. SPECIFICATIONS LIST............................................................................................................... 1-1
1.1 General................................................................................................................................ 1-1
1.2 Network Connectivity ........................................................................................................... 1-3
1.3 Service Information.............................................................................................................. 1-3
1.4 Paper ................................................................................................................................... 1-4
1.4.1 Paper handling ...................................................................................................... 1-4
1.4.2 Media specifications .............................................................................................. 1-4
1.5 Scanner ............................................................................................................................... 1-5
CHAPTER 2 TROUBLESHOOTING
1. INTRODUCTION .......................................................................................................................... 2-1
1.1 Precautions.......................................................................................................................... 2-1
1.2 Checks before Commencing Troubleshooting..................................................................... 2-2
2. OVERVIEW .................................................................................................................................. 2-3
2.1 Cross-section Drawing......................................................................................................... 2-3
2.2 Paper Feeding ..................................................................................................................... 2-4
2.3 Operation of Each Part ........................................................................................................ 2-5
2.4 Block Diagram ..................................................................................................................... 2-6
2.5 Main Components................................................................................................................ 2-7
3. ERROR INDICATIONS................................................................................................................. 2-8
3.1 LED Display when an Error Occurs..................................................................................... 2-8
3.2 Status Error Messages ...................................................................................................... 2-13
4. TROUBLESHOOTING ............................................................................................................... 2-14
4.1 Troubleshooting for Error Display ...................................................................................... 2-14
4.1.1 The double feeding sensor detected multiple documents. .................................. 2-14
4.1.2 The document scanning position sensor detected
that the document length was 40 cm or more. (Document jam).......................... 2-14
4.1.3 The document scanning position sensor has not detected
the top of the document even after the document
has been fed for the specified distance. (Document jam) ................................... 2-14
4.1.4 A non-supported USB device is connected to the USB terminal.
A USB device with a built-in hub is connected to the USB terminal.
A USB device not within the specifications is connected
to the USB terminal, resulting in overcurrent....................................................... 2-15
4.1.5 The scanned data has exceeded the built-in memory capacity. ......................... 2-15

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4.1.6 The first side or second side CIS flat cable is not connected correctly. .............. 2-15
4.1.7 An error occurred during access to the DRAM in the main PCB ASSY.
Program error
An error occurred in the ROM checksum.
Write error in the EEPROM of the main PCB...................................................... 2-15
4.1.8 The country code was not entered correctly. ...................................................... 2-15
4.1.9 The page counter for the separation pad has reached the limit.
The page counters for both the separation pad and
the pick-up roller have reached the limit.
The page counter for the pick-up roller has reached the limit. ............................ 2-16
4.1.10 The front cover sensor detected an open front cover in the ready state.
The front cover sensor detected an open front cover during scanning. .............. 2-16
4.1.11 Color parameter in the ROM does not match
the first side or second side CIS unit................................................................... 2-16
4.1.12 A scanning error occurred while scanning the image.......................................... 2-16
4.1.13 The voltage value was below the lower limit during scanning.
The white level does not increase during scanning
although the light intensity was increased.
A white level not within the standard was scanned when the maintenance mode
function "Acquire white level data and set CIS scan area" was executed.
A black level not within the standard was scanned when the maintenance mode
function "Acquire white level data and set CIS scan area" was executed........... 2-16
4.2 Troubleshooting for Image Defects.................................................................................... 2-17
4.2.1 Defect examples.................................................................................................. 2-17
4.2.2 Troubleshooting according to image defect ........................................................ 2-17
4.3 Troubleshooting for Document Paper Feeding Problems.................................................. 2-20
4.3.1 Multiple documents are fed ................................................................................. 2-20
4.3.2 Document becomes wrinkled .............................................................................. 2-20
4.3.3 Document becomes jammed............................................................................... 2-21
4.3.4 Document is not picked up and fed ..................................................................... 2-22
4.4 Troubleshooting for Software Problems ............................................................................ 2-23
4.4.1 Does not respond to operation from a computer................................................. 2-23
4.4.2 Cannot read data ................................................................................................ 2-23
4.5 Troubleshooting for Control Panel Problems..................................................................... 2-24
4.5.1 Nothing is displayed on the LED ......................................................................... 2-24
4.5.2 Control panel is inoperable.................................................................................. 2-24
4.5.3 Only specified buttons are inoperable ................................................................. 2-24
4.6 Troubleshooting for Other Problems.................................................................................. 2-25
4.6.1 Machine is not turned ON.................................................................................... 2-25
4.6.2 Unusual noise is generated from the machine .................................................... 2-25
4.6.3 Data cannot be saved in the USB memory ......................................................... 2-25
CHAPTER 3 DISASSEMBLY/REASSEMBLY
1. SAFETY PRECAUTIONS............................................................................................................. 3-1
2. PACKING ..................................................................................................................................... 3-2
3. SCREW CATALOGUE................................................................................................................. 3-3
4. SCREW TORQUE LIST ............................................................................................................... 3-4

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5. LUBRICATION ............................................................................................................................. 3-5
6. OVERVIEW OF GEARS............................................................................................................... 3-6
7. HARNESS ROUTING................................................................................................................... 3-7
8. DISASSEMBLY FLOW CHART................................................................................................. 3-10
9. DISASSEMBLY PROCEDURE .................................................................................................. 3-11
9.1 Preparation ........................................................................................................................ 3-11
9.2 Separation pad ASSY........................................................................................................ 3-12
9.3 Pick-up roller ASSY ........................................................................................................... 3-14
9.4 Output tray......................................................................................................................... 3-15
9.5 Side cover L....................................................................................................................... 3-16
9.6 Side cover R ...................................................................................................................... 3-16
9.7 Main PCB ASSY................................................................................................................ 3-17
9.8 USB host PCB ASSY......................................................................................................... 3-19
9.9 Front cover L/R.................................................................................................................. 3-20
9.10 Panel ASSY....................................................................................................................... 3-21
9.11 Panel PCB ASSY / Rubber key / Top cover sensor / Top cover actuator ......................... 3-23
9.12 Document detection sensor PCB / Document detection actuator /
Document scanning position sensor PCB /
Document scanning position actuator /
Double feeding sensor (Sent) / Separation pad ASSY...................................................... 3-24
9.13 Second side CIS unit ......................................................................................................... 3-29
9.14 Top cover / Document guide LS / Document guide RS ..................................................... 3-30
9.15 Back cover S...................................................................................................................... 3-31
9.16 Back cover ......................................................................................................................... 3-32
9.17 Power supply PCB ASSY .................................................................................................. 3-33
9.18 Main motor......................................................................................................................... 3-36
9.19 Front cover sensor............................................................................................................. 3-37
9.20 Double feeding sensor PCB ASSY (Receive) ................................................................... 3-38
9.21 First side CIS unit .............................................................................................................. 3-39
9.22 One way clutch .................................................................................................................. 3-40
CHAPTER 4 ADJUSTING AND UPDATING SETTINGS
AS REQUIRED AFTER PARTS REPLACEMENT
1. IF YOU REPLACE THE MAIN PCB ASSY .................................................................................. 4-1
1.1 Writing Firmware.................................................................................................................. 4-2
1.1.1 Checking firmware version .................................................................................... 4-2
1.1.2 Writing firmware .................................................................................................... 4-3
1.2 Setting by Country ............................................................................................................... 4-4
1.3 Initializing the EEPROM of the Main PCB ASSY................................................................. 4-4
1.4 Setting Serial Number.......................................................................................................... 4-5
1.5 Acquiring White Level Data ................................................................................................. 4-6

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1.6 Setting Double Feeding Sensor Threshold.......................................................................... 4-6
1.7 Checking Operation after Repair ......................................................................................... 4-7
2. IF YOU REPLACE THE CIS UNIT ............................................................................................... 4-8
2.1 Acquiring White Level Data ................................................................................................. 4-8
2.2 Checking Operation after Repair ......................................................................................... 4-8
3. IF YOU REPLACE THE DOUBLE FEEDING SENSOR .............................................................. 4-9
3.1 Setting Double Feeding Sensor Threshold.......................................................................... 4-9
3.2 Checking Double Feeding Sensor Operation .................................................................... 4-10
4. IF YOU REPLACE THE PANEL ASSY...................................................................................... 4-11
4.1 Acquiring White Level Data for Second Side CIS Unit ...................................................... 4-11
4.2 Checking Operation after Repair ....................................................................................... 4-11
5. IF YOU REPLACE THE PICK-UP ROLLER / SEPARATION PAD........................................... 4-12
5.1 Resetting Pick-up Roller / Separation Pad Counters......................................................... 4-12
CHAPTER 5 SERVICE FUNCTIONS
1. MAINTENANCE MODE................................................................................................................ 5-1
1.1 How to Enter Maintenance Mode ........................................................................................ 5-1
1.1.1 Method of entering end-user accessible maintenance mode................................ 5-1
1.1.2 Method of entering maintenance mode for service personnel .............................. 5-1
1.2 List of Maintenance Mode Functions................................................................................... 5-2
1.3 Details of Maintenance Mode Functions.............................................................................. 5-3
1.3.1 Change USB No. return value (End-user accessible maintenance mode only).... 5-3
1.3.2 Initialize user setting.............................................................................................. 5-3
1.3.3 Check ADF ............................................................................................................ 5-4
1.3.4 Check sensor operation ........................................................................................ 5-4
1.3.5 Acquire white level data and set CIS scan area.................................................... 5-4
CHAPTER 6CHAPTER 6
1. WIRING DIAGRAM ...................................................................................................................... 6-1
CHAPTER 7 PERIODICAL MAINTENANCE
1. PERIODICAL MAINTENANCE PARTS ....................................................................................... 7-1
APPENDIX 1 SERIAL NUMBERING SYSTEM
APPENDIX 2 DELETING USER SETTING INFORMATION
APPENDIX 3 INSTALLING MAINTENANCE DRIVER

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REGULATION
Declaration of Conformity (Europe only)
We, Brother Industries, Ltd. of 15-1, Naeshiro-cho, Mizuho-ku, Nagoya 467-8561 Japan
declare that this product is in compliance with the essential requirements of Directives
2004/108/EC, 2006/95/EC and 2009/125/EC.
The Declaration of Conformity (DoC) is available on our Website.
Please go to http://solutions.brother.com/.
• choose region (eg. Europe)
• choose country
• choose your model
• choose “Manuals”
• choose Declaration of Conformity (Select Language when required.)
Disconnect Device
Wiring Information (U.K. only)
If you need to replace the plug fuse, fit a fuse that is approved by ASTA to BS1362 with the
same rating as the original fuse.
Always replace the fuse cover. Never use a plug that does not have a cover. If in any doubt,
call a qualified electrician.
Warning -This product must be earthed.
The wires in the mains lead are coloured in line with the following code:
• Green and Yellow: Earth
• Blue: Neutral
•Brown:Live
WARNING
Use of controls, adjustments or performance of procedures other than those specified
in this manual may result in hazardous radiation exposure.
CAUTION
This product must be installed near an electrical socket that is easily accessible. In
case of emergencies, you must disconnect the power cord from the electrical socket
to shut off power completely.

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LAN Connection (Network models only)
Radio Interference
This product complies with EN55022 (CISPR Publication 22)/Class B.
Recycling Information in accordance with the WEEE (2002/96/EC) and
Battery (2006/66/EC) Directives
The product/battery is marked with one of the above recycling symbols. It indicates that at
the end of the life of the product/battery, you should dispose of it separately at an appropriate
collection point and not place it in the normal domestic waste stream.
CAUTION
DO NOT connect this product to a LAN connection that is subject to over-voltages.
Product mark Battery mark
European Union only

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Federal Communications Commission (FCC) Declaration of Conformity
(USA only)
Responsible Party: Brother International Corporation
100 Somerset Corporate Boulevard
Bridgewater, NJ 08807-0911 USA
Tel: [phone]
declares, that the products
Product name: ADS-2000
comply with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Call the dealer or an experienced radio/TV technician for help.
(Wireless network models only)
This transmitter must not be co-located or operated in conjunction with any other antenna or
transmitter.
Important
• Changes or modifications not expressly approved by Brother Industries, Ltd. could
void the user’s authority to operate the equipment.
• A shielded interface cable should be used to ensure compliance with the limits for a
Class B digital device.

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Industry Canada Compliance Statement (Canada only)
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Operation is subject to the following two conditions: (1) this device may not cause
interference, and (2) this device must accept any interference, including interference that
may cause undesired operation of this device.
L’utilisation de ce dispositif est autorisée seulement aux conditions suivantes :
(1) il ne doit pas produire de brouillage et (2) l’utilisateur du dispositif doit être prêt à accepter
tout brouillage radioélectrique reçu, même si ce brouillage est susceptible de compromettre
le fonctionnement du dispositif.
For use in the USA or Canada only
These products are made for use in the USA and Canada only.
We cannot recommend using them overseas because the power requirements of your
product may not be compatible with the power available in foreign countries. Using USA or
Canada models overseas is at your own risk and may void your warranty.

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SAFETY INFORMATION
WARNING
WARNING indicates a potentially hazardous situation which, if not avoided, could result
in death or serious injuries.
CAUTION
CAUTION indicates a potentially hazardous situation which, if not avoided, may result in
minor or moderate injuries.
Important
Important indicates a potentially hazardous situation which, if not avoided, may result in
damage to property or loss of product functionality.
Prohibition icons indicate actions that must not be performed.
Electrical Hazard icons alert you to possible electrical shock.
Fire Hazard icons alert you to the possibility of fire.
Hot Surface icons warn you not to touch product parts that are hot.
Note Notes tell you how you should respond to a situation that may arise or give tips about
how the operation works with other features.

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To use the Machine Safely
Please keep these instructions for later reference and read them before attempting any
maintenance. If you do not follow these safety instructions, there is a possibility of a fire,
electrical shock, burn or suffocation.
WARNING
ELECTRICAL HAZARDS
Failure to follow the warnings in this section may create the risk of an electrical shock.
In addition, you could create an electrical short, which may create the risk of a fire.
There are high voltage electrodes inside the product. Before you access the inside of
the product, including for routine maintenance such as cleaning, make sure you have
unplugged the power cord from the AC power outlet, as well as Ethernet (RJ-45)
cables (Network models only) from the product. Never push objects of any kind into
this product through cabinet slots, since they may touch dangerous voltage points or
short out parts.
DO NOT handle the plug with wet hands.
DO NOT use this product during an electrical storm.
Always make sure the plug is fully inserted. DO NOT use the product or handle the
cord if the cord has become worn or frayed.
DO NOT allow this product to come into contact with water.
This product should be connected to an AC power source within the range indicated
on the rating label. DO NOT connect it to a DC power source or inverter.

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Power Cord Safety:
• This machine is equipped with a 3-wire grounded plug. This plug will only fit into a
grounded power outlet. This is a safety feature. If you are unable to insert the plug
into the outlet, call your electrician to replace your obsolete outlet. DO NOT defeat
the purpose of the grounded plug.
• Use only the power cord supplied with this product.
• DO NOT allow anything to rest on the power cord.
• DO NOT place this machine where people can walk on the cord.
• DO NOT place this machine in a position where the cord is stretched or strain is
otherwise put on the cord, as it may become worn or fray.
• Brother strongly recommends that you DO NOT use any type of extension cord.

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CHAPTER 1
SPECIFICATIONS

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CHAPTER 1 SPECIFICATIONS
This chapter lists the specifications of each model.
CONTENTS
1. SPECIFICATIONS LIST ................................................................................................1-1
1.1 General..................................................................................................................1-1
1.2 Network Connectivity.............................................................................................1-3
1.3 Service Information................................................................................................1-3
1.4 Paper .....................................................................................................................1-4
1.4.1 Paper handling ...........................................................................................1-4
1.4.2 Media specifications ................................................................................... 1-4
1.5 Scanner ................................................................................................................. 1-5

1-1 Confidential
1. SPECIFICATIONS LIST
1.1 General
Specifications are subject to change without notice.
Model ADS-2000 ADS-2100
Scanning Method Dual CIS
Resolution From ADF
(Optical)
Max 600 x 600 dpi
Resolution (Interpolated) Max 1200 x 1200 dpi
Scanning
Speed
One-sided
Monochlome
24 ppm (2.5 seconds (A4/LTR))
One-sided
Color
24 ppm (2.5 seconds (A4/LTR))
Two-sided
Monochlome
24 ppm (48 image per min.)
(2.5 seconds (A4/LTR))
Two-sided
Color
24 ppm (48 image per min.)
(2.5 seconds (A4/LTR))
CPU StarSapphire 400 MHz
Memory 256 MB
Interface USB Hi-Speed 2.0
Power
consumption
Scanning Approximately 18 W
Ready Approximately 7 W
Deep Sleep Approximately 1.5 W
Power Off Approximately 0.25 W
Approximately 0.3 W for Chile,
Argentina)
Approximately 0.3 W
Environment Temperature Operating: 5 to 35
°C
Storage: 0 to 40 °C
Humidity Operating: 20 to 80%
Storage: 10 to 90% (without condensation)
Dimensions
(WxDxH)
Carton Size 383 x 291 x 285 mm
(15.1" x 11.5" x 11.2")
Machine Size 299 x 220 x 179 mm
(11.8" x 8.7" x 7.1")
Weights without Carton 3.3 kg / 7.3 lb (without AC cord)
with Carton 4.9 kg / 10.8 lb
LCD Size N/A

1-2 Confidential
<Computer requirements>
Specifications are subject to change without notice.
Computer Platform &
Operating System Version
Processor
Minimum
Speed
Minimum
RAM
Recom-
mended
RAM
Hard Disk Space
to install
Supported
PC
Interface
For
Drivers
For
Applications
Windows®
Operating
System
Windows®XP
Home (SP2 or
greater) *2
Windows®XP
Professional
(SP2 or
greater) *2
Intel®
Pentium®II
or
equivalent
128 MB 256 MB 150 MB 1.5 GB USB
Windows
Vista® *2 Intel®
Pentium®4
or
equivalent
64-bit
(Intel®64
or AMD 64)
supported
CPU
512 MB 1 GB 500 MB 1.5 GB
Windows®7 *2 1 GB
(32-bit)
2 GB
(64-bit)
1 GB
(32-bit)
2 GB
(64-bit)
650 MB 1.5 GB
Macintosh
Operating
System
OS X 10.5.8 PowerPC®
G4/G5
Intel®
Processor
512 MB 1 GB 80 MB 580 MB USB *1
OS X 10.6.x Intel®
Processor
1 GB 2 GB
OS X 10.7.x Intel®
Processor
2 GB 2 GB
*1 Third party USB ports are not supported.
*2 NuanceTM Paper portTM 12SE supports Windows®XP Home (SP3 or greater), XP
Professional (SP3 or greater), Windows Vista®(SP2 or greater) and Windows® 7.

1-3 Confidential
1.2 Network Connectivity
Specifications are subject to change without notice.
1.3 Service Information
Specifications are subject to change without notice.
Model ADS-2000 ADS-2100
Wired
network
Network node
type
N/A
Network type N/A
Network
security
N/A
Wireless
network
Network node
type
N/A
Network type N/A
Communication
mode
N/A
Network
security
N/A
Part Approximate Life (pages)
Machine life 100,000 sheets (A4/LTR) or 5 years / 1000 times Plastic card
scan
MTBF 4,000 hours
MTTR 0.5 hours
Maximum monthly volume 10,000 sheets (A4/LTR)
Periodical
maintenance
parts
Separation Pad
for ADF
50,000 sheets (A4/LTR)
Separation
Roller for ADF
50,000 sheets (A4/LTR)

1-4 Confidential
1.4 Paper
1.4.1 Paper handling
Specifications are subject to change without notice.
1.4.2 Media specifications
Specifications are subject to change without notice.
Model ADS-2000 ADS-2100
ADF Input 50 sheets
ADF Output 50 sheets
Duplex (Scan) Yes
Model ADS-2000 ADS-2100
Paper
Input
ADF Plain Paper,Thin Paper, Thick Paper, Thicker Paper, Recycled
Paper, Post Card (JPN), Business Card, Plastic Card
Media
Weight
ADF
(muptiple paper)
52 to 110 g/m2
ADF (single paper) 52 to 200 g/m2
Media
Size
ADF (muptiple paper) Width 51 to 215.9 mm, Length 70 to 297.0 mm
ADF (single paper) Width 51 to 215.9 mm, Length 70 to 863.0 mm