BT RESPONSE 123e User manual

User Guide
BT RESPONSE 123e
DIGITAL TELEPHONE ANSWERING MACHINE
This produ t is intended for onne tion to analogue
publi swit hed telephone networks and private
swit hboards in the United Kingdom.
5432 – BT R123e – Edition 06 – 05.06.03

5432 – BT R123e – Edition 06 – 05.06.03
Digital answering machine
with up to 12 minutes
recording capacity
No need for tapes, all recordings are made
digitally giving you fast and reliable access to
your messages and memos.
Remote access
Listen to your answering machine
messages from another phone,
switch the answering machine on and off,
even record a new outgoing message.
Message counter
Gives a clear indication of the
number of messages/memos
you have. Alerts you when the memory is full.
Time saver
During remote access, your
Response 123e will answer after
2 rings if you have any messages, or after 6
rings if you don’t. This allows you to hang
up before your Response 123e answers,
avoiding the cost of a call.
10-number quickdial memory
Store up to 10 phone numbers
in the memory so you can easily
dial your most commonly called numbers.
oudspeaker volume control
Lets you adjust the loudspeaker
volume for message playback
and call screening.
Call screening
Listen to who’s calling you
through the loudspeaker and
decide whether to answer the call in person
or let your Response 123e record a message.
Time/day stamp and voice
prompts
Your Response 123e announces
the time and day each message was received.
Voice prompts help you to operate your
Response 123e more easily.
Please open this page for an ‘at a
glance’ guide to your Response 123e.
Key features

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At a glance
Handset clip
Holds the handset in place if the base is wall-mounted.
Directory label
Use the label to make a note of which phone
numbers are stored in the memory.
Quickdial
Use to dial numbers stored in the memory.
Secrecy
Lets you talk to someone in the same room without
the person you are calling hearing you.
Store
Use to store up to 10 numbers in the memory.
R (Recall)
Recall button for use with switchboards
and BT Calling Features.
Redial
Redials the last number called.
Inserts a pause when storing a number.
Answer on/off
Switches the answering machine on and off.
Switches between OGM1 and OGM2
Lets you record your own OGM.
Microphone
For recording your outgoing message or memo(s).

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Handset park
To rest the handset during a call when your
Response 123e is wall-mounted.
Skip/Memo
Skip backward through your messages during playback.
Press and hold down to record a memo.
Stop
Stops message playback.
Lets you set and check the day and time.
Skip
Skip forward through your messages during playback.
Sets the number of rings before your answering
machine answers.
Delete
Deletes individual or all messages.
Lets you set and check the remote access security code.
Play
Press to play back recorded messages and memos.
Message counter
Indicates the number of messages/memos stored,
whether the answering machine is on or off or if the
memory is full.
– Volume +
Adjusts the loudspeaker volume for message playback
and call screening.

In this guide
There is also a detailed index on page 24 of this user guide
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At a glance 1
Introduction 4
Unpacking your
Response 123e 4
For your records 4
Remote access security code 4
Safety information 5
General 5
Environmental 5
Setting up 6
Using the telephone 10
Making and receiving calls 10
Using t e memory to store
and dial numbers 11
Using the answering
machine 12
Outgoing message 12
Receiving messages 14
Answer delay 14
Memos 15
Playing your messages
and memos 15
Call screening 16
emote access 17
Accessing your Response 123e 17
Operating your Response 123e 18
Help 20
General information 22
Guarantee 22
Returning your Response 123e 22
Tec nical information 23
BT accessories and
replacement items 23
Index 24

Introduction
Your Response 123e has been designed for ease of use and made to
the high standards set by BT. You can expect your Response 123e to
give you many years of trouble-free service
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For your records
Date of pur hase:
Pla e of pur hase:
Serial number:
Pur hase pri e:
For guarantee purposes, proof of
purchase is required, so please keep
your receipt.
Remote access security code
Your remote access security code is
pre-set to 000.
If you change your security code, keep
a reference of your new code here:
See ‘Remote access’ on page 17.
Please read the instructions carefully
before use and keep this User Guide for
future reference.
Unpacking your
Response 123e
If anything is missing, please contact
your place of purchase immediately.
Response 123e digital
telephone answering
ma hine with telephone
line ord atta hed
Wall-mounting
bra ket
Plug-mounted 13 amp
power adaptor
(Item ode: 871036)
S rews and wall plugs
for wall-mounting
Remote a ess ard and
spare dire tory label

Safety information
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General
• Simply clean your Response 123e
with a damp (not wet) cloth, or an
anti-static wipe. Never use household
polish as this may damage the
product. Never use a dry cloth as
this may cause static shock.
• Only use the power supply included
with the product. Using an unauthor-
ised power supply unit will invalidate
your guarantee and may damage the
answer machine. The item code for
the power supply unit is 871036.
• Do not open your Response 123e.
This could expose you to high
voltages or other risks.
Environmental
• Do not expose to direct sunlight.
• We recommend that you do not place
the product on antique/veneered
wood to avoid damage.
• Do not stand your product on carpets
or other surfaces which generate
fibres, or place it in locations
preventing a free flow of air over it’s
surfaces.
• Do not submerge any part of your
product in water and do not use it in
damp or humid conditions, such as
in bathrooms.
• Do not expose your product to fire,
explosive or other hazardous
conditions.
• There is a slight chance that your
phone could be damaged by an
electrical storm. We recommend that
you unplug the power and telephone
line cord for the duration of the
storm, as damage is not covered by
the guarantee.

Setting up
Follow these steps to set up your Response 123e for use
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Plan the location of your
Response 123e
Situate your Response 123e close
enough to the phone and mains power
sockets so that both cords will reach.
1Check your telephone wall
socket
If you do not have a modern phone
socket, call Freefone 0800 800 150 and
ask for a BT engineer to come and fit
the correct one. This is a chargeable
service.
For a full range of accessories and
replacement items for BT products,
call 0870 240 5522 or visit
2Plug the power cord into the
back of the machine
To prevent the cord being pulled out
accidentally, hook the power cord
around the cord grip.
3Plug the adaptor into a mains
power socket and switch on
Your Response 123e will announce,
“Answer on, answer delay, time saver.”
The message counter will flash between
0(no messages) and C.
CORD GRIP

Press and release the Skip
and Skipbuttons to select
the correct minute.
When the correct minute is
announced, press and release
the Stop button. The clock is
now set and your Response
123e announces the current
day and time.
To check the day and time setting
Press the Stop button.
5Set the ringer switch
The ringer switch is on the back of
the base.
There are two settings:
Ringer On – The phone rings when you
receive an incoming call.
Ringer Off – The phone does not ring
when you receive an incoming call.
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4Set the day and time
Your answering machine
informs you of the day and time
each message was recorded, so
it is important you set the
answering machine clock.
If there is a power failure, the
display will flash C. You will
need to re-set the day and time.
Press and hold down the Stop
button until the current day is
announced.
Press and release the Skip
and Skipbuttons to move
backwards and forwards
through the days of the week.
When the correct day is
announced, press and release
the Stop button to store.
The current hour is then
announced.
Press and release the Skip
and Skipbuttons to select
the correct hour. Your
Response 123e uses the
24-hour clock (“13” is 1pm,
“14” is 2pm and so on).
When the correct hour is
announced, press and release
the Stop button to store.
The current minute is then
announced.

Wall
Wall plug S rew
103mm
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6Plug your Response 123e into
a telephone socket
Your esponse 123e is now ready
for use.
Wall-mounting your
Response 123e (Optional)
1Using a 3mm bit, drill two holes in the
wall 103mm vertically apart. Insert the
wall plugs (if necessary) then screw
in the screws, leaving a small gap
between the screw heads and the wall.
2Route the line cord and power cord
through the channels on the base of
your Response 123e.
3To prevent the handset from falling
when the base is wall-mounted, you
need to slide out the handset clip,
rotate it 180° and re-insert it.
4Fit the wall-mounting bracket to the
base of the phone.
HANDSET CORD
TELEPHONE LINE CORD
POWER CORD

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5Place your Response 123e over the
screw heads and gently slide down.
Handset park
If your Response 123e is wall-mounted,
if you move away from the phone
during a conversation, you can rest the
handset on the handset park, as shown.
Helpline
Should you have any problems setting
up your Response 123e, contact the
BT Helpline on 0870 605 8047.
(9am–5.30pm, Monday to Friday
and 9.30am–2.30pm on Saturday).

Using the telephone
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To use the secrecy function
During a conversation, you can
speak to another person in the
same room without the caller
hearing.
Press and hold down the
Secrecy button. Your caller
cannot hear you.
Release the Secrecy button to
talk to your caller again.
To use the R (Recall) button
The Recall button is used
with switchboards, certain
BT Calling Features and other
network services, such as
telephone banking.
Making and receiving calls
To make and receive calls
To make a call, lift the handset.
When the dialling tone can be
heard, dial the phone number
you require using the keypad.
To end the call replace the
handset.
When you receive a call your
telephone will ring (unless the
ringer switch is set to Ringer
Off, see page 7). Lift the
handset to take the call.
To redial the last number called
Lift the handset.
Press the Redial button. The
last number called is dialled.
Note
If the last number dialled was longer
than 32 digits it will not be held in
the redial memory.

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Note
Use the directory label to make a note
of the numbers you have stored in the
memory.
To insert a pause when storing a
number
Press the Redial button at the
point where you want to enter
a pause. When you dial the
number stored in the memory,
your Response 123e will
automatically insert the pause
where it was stored.
To dial a stored number
Lift the handset.
Press the Quickdial button.
Press the button under which
the number you want is stored.
The number is dialled.
To change a stored number
Simply repeat the steps for
storing a number. The new
number will replace the
existing stored number.
Using the memory to store
and dial num ers
Your Response 123e can store up to 10
phone numbers which can be dialled by
pressing just 2 buttons. Each number
can be up to 16 digits long.
To store a number
Note
When storing numbers in the memory
you will not hear confirmation beeps
as you press the keypad buttons.
Lift the handset. The dialling
tone can be heard. When
storing numbers you will still
hear the dial tone and may
hear recorded messages from
the telephone exchange.
Please ignore this, it does not
affect storing numbers.
Press the Store button.
Enter the phone number you
want to store.
Press the Store button again.
Press a keypad number (any
number from 0–9) under
which you want to store the
phone number.
The number is now stored and
you can replace the handset.

Using the answering
machine
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To switch the answering machine
on and off
Your Response 123e is pre-set to
record messages (Answer On).
Press the Answer on/off
button to switch the answering
machine off. You will hear
“Answer off” and , along with
the number of messages, will
flash in the message counter.
Press the Answer on/off
button to switch the answering
machine on. You will hear
“Answer on” and your current
outgoing message is announced.
The number of messages/
memos stored is displayed.
To adjust the loudspeaker volume
Use the – Volume +button to
increase and decrease the
loudspeaker volume. The
volume level is shown in the
message counter.
Outgoing message
The outgoing message (OGM) is the
message a caller hears when your
Response 123e answers a call.
Your Response 123e has two pre-recorded
outgoing messages which you can
switch between:
OGM1 (Answer and record)
“Hello. Your call cannot be taken at the
moment, so please leave your message
after the tone”.
OGM2 (Answer only)
“Hello. Your call cannot be taken at the
moment and you cannot leave a message,
so please call later”.
OGM1 allows callers to leave a
message, whilst OGM2 does not.
You can use either of these outgoing
messages or you may prefer to record
your own (see ‘To record your own
outgoing message’, on page 13).

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Select the OGM you want to
re-record by pressing Skip
for OGM1 or Skipfor OGM2.
The current message for the
OGM you have selected is
announced. Your Response
123e then invites you to record
your own OGM.
Press and hold down the Skip
button to commence recording.
After the beep, speak clearly
about 15–30cm from the
microphone. The message
counter will flash to indicate
recording is in progress.
Release the Skip button to
end recording. Your Response
123e will announce, “Your
outgoing message is…” and will
play the message back to you.
To check your outgoing message
Your current outgoing message
is played back to you when
you switch the answering
machine on by pressing the
Answer on/off button. If the
answering machine is already
on, press the Answer on/off
button to switch it off, then
press it again to switch it back
on again and hear your current
OGM. The message counter
switches between P(message
playback) and the currently
selected OGM, eg. 2.
To switch between OGM1 and
OGM2
Press and hold down the
Answer on/off button. Your
Response 123e will announce,
“Please select outgoing message”.
Press Skip for OGM1 or
Skipfor OGM2. The
message for the OGM you
have selected is announced.
Your Response 123e then invites
you to record your own OGM.
Press the Stop button.
The OGM is set.
To record your own outgoing
message(s)
You can record your own
outgoing messages for OGM1
and OGM2, each up to 3
minutes long.
Note
OGM2 is ‘Answer only’ so your
version of this message should not
invite callers to leave a message.
Press and hold down the
Answer on/off button. Your
Response 123e will announce,
“Please select outgoing message”.
OR
OR

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To delete your outgoing message
Press and hold down the
Answer on/off button.
Select the OGM you want to
delete by pressing Skip for
OGM1 or Skipfor OGM2.
During playback of your OGM
press the Delete button.
Your Response 123e will return
to the pre-recorded outgoing
message (which is then
announced).
Receiving messages
In order to receive messages your
Response 123e answering machine
should be:
• Switched on. (See ‘To switch the
answering machine on and off’,
on page 12).
• Set to OGM1. (See ‘To switch between
OGM1 and OGM2’, on page 13).
Callers can leave messages of up to 3
minutes long. However, your Response
123e will terminate a call under certain
conditions:
• If a caller pauses for more than 4
seconds when leaving a message.
• If the memory becomes full during
recording.
• If the incoming message lasts longer
than 3 minutes.
Indefinite back-up of messages
Your Response 123e will save all
messages you receive indefinitely until
you delete them. Your messages will not
be lost in the event of a power cut or
disconnection from the mains power.
Memory full
If the answering machine memory
becomes full the message counter will
flash . Your Response 123e will not
record any more caller’s messages and
you will not be able to record a new
outgoing message or record memos.
If any of these functions are tried while
the memory is full, your Response 123e
will announce “Memory full”.
To clear space in the memory you will
need to delete some or all of the
messages. See ‘To delete individual
messages’, on page 16.
Answer delay
The answer delay is the number of
times your Response 123e rings before
answering calls. The answer delay is
pre-set to 6 rings. You can choose from
between 2 and 9 rings or Time Saver.
Time Saver
The Time Saver setting can avoid you
the cost of a call when accessing your
machine remotely from an external
telephone. When set to Time Saver your
Response 123e will answer after 6 rings
if no new messages have been recorded,
OR

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or 2 rings if new messages have been
recorded. See page 17 for more
information on Remote access.
To check the answer delay setting
Press the Skip button.
The current setting is
announced and displayed in
the message counter.
To set the number of rings before
your Response 123e answers calls
Press and hold down the
Skipbutton. The current
setting is announced and
displayed in the message
counter.
Release the Skip button
when the desired setting is
displayed. Your Response 123e
will announce the new setting.
Memos
You can use your Response 123e to
record memos which can be played
back by another user. Memos are
stored on the answering machine like
caller’s messages and can be any length
up to the maximum recording time
available (12 minutes).
To record a memo
Press and hold down the
Skip/Memo button. Your
Response 123e will announce,
“Please speak after the tone.
To end recording release the
button”. Speak your memo.
To end recording, release the
Skip/Memo button.
Playing your messages and
memos
Message counter
The number of messages stored on
your Response 123e is displayed in the
message counter, eg. . If you have
more than 9 messages or memos
stored, the message counter will flash .
To play back messages and memos
Press the Play button. Your
Response 123e will announce
the number of messages you
have stored.
Your messages and memos are
then played back in the order
they were received and your
Response 123e announces the
day and time of recording.

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While your messages are being
played back:
Press the Skip button once
to replay the current message,
or twice to return to the
previous message.
Press the Skip button to skip
forward to the next message.
Press the Stop button to stop
playback.
When you reach the last
message you will hear, “End of
messages. To delete all messages,
press delete” and the message
counter will count down from
8to 0.
To delete individual messages
While your messages are being
played back:
Press the Delete button to
delete messages one at a time.
You will hear, “Message deleted”
and the next message will be
played.
To delete all messages
Wait until playback of all
messages has finished and you
hear “End of messages. To delete
all messages, press delete”.
Within the 8 second countdown,
press the Delete button. Your
Response 123e announces,
“All messages deleted”.
Call screening
You can let your Response 123e answer
an incoming call and hear the caller's
voice through the loudspeaker, so you
can decide whether or not to take the
call in person.
To screen calls, make sure the answer
machine is switched on and make sure
the loudspeaker volume is set to an
audible level.
When the phone rings, let the machine
answer the call and wait until the caller
begins to leave their message.
If you choose to speak to the caller in
person, pick up your handset. Your
Response 123e will automatically stop
recording and reset to answer new calls.

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Remote access allows you to switch
your Response 123e answering machine
on and off and listen to your messages
from any Touchtone™ telephone.
Accessing your
Response 123e
To help keep your messages private,
your Response 123e requires you to
enter a 3-digit security code before you
can access your messages.
The pre-set code is 0 0 0. This can only
be changed using your Response 123e
telephone.
To check your security code
Press the Delete button.
Your Response 123e announces
the current security code.
To change your security code
Press and hold down the
Delete button. You will hear,
“Security code setting”.
Release the Delete button, you
will hear “First digit” and the
current setting is announced.
Use the Skip and Skip 
buttons to move up and down
through the digits (0–9). Each
number is announced as you
skip through.
When you hear the number
you want, press the Delete
button.
You will then hear, “Second
digit” and the current setting
is announced.
Choose the second digit using
the same procedure and repeat
again for the third.
When you have set all three
digits, your new security code
is announced.
emote access

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Operating your Response 123e
To operate your Response 123e
remotely
Call your Response 123e
phone number.
After listening to the outgoing
message press the ✱button on
the phone you are using. You
will hear, “Please enter your
security code”. You have 8
seconds to begin entering your
code. If you do not, you will
hear, “Thank you for calling” and
the line will be disconnected.
Key in your security code.
You will hear “You have ‘x’ new
messages” and the messages
are played, or “You have no
new messages”. At the end of
your messages your Response
123e announces “To hear the
main menu press 1”.
You now have 8 seconds to
enter the main menu before
your Response 123e hangs up.
Follow the instructions in the
main menu to control your
answering machine (see
‘Remote access menu’).
Note
If you enter the wrong security code
you will hear, “Incorrect security code,
please enter your security code”. If you
enter the wrong code again you will
hear, “Incorrect security code, thank you
for calling” and disconnects the line.
Remote access menu
To hear the main menu.
To play all messages.
To play new messages.
During playback:
To skip back to the previous
message.
To delete message currently
being played.
To skip forward to the next
message.
To switch your answering
machine on or off.
To play the outgoing message
menu.
To set a new security code.
To set the day and time.
Note
You can use the convenient Remote
Access card, supplied with this phone.