Need some help? Other information
Get help from the app
Download the Business app for more help. See page 7.
Go to bt.com/business/help
It’s the quickest and easiest way to get help, all day,
every day.
Chat to us at bt.com/bbchat
We’re here to help Monday to Friday, between 8am
and 8pm.
Get help from other users
Join the conversation in the BT Business Community
Forum at business.forums.bt.com
Call us
If you need to talk, give us a ring on 0800 800 154.
Make sure you’re next to your Hub and dongle with a
computer or device if you call.
Exposure to radio frequency energy
This device has been designed to comply with applicable
safety requirements for exposure to radio waves. These
requirements are based on scientic guidelines that
include safety margins designed to assure the safety
of all persons, regardless of age and health.
The radio wave exposure guidelines use a unit of
measurement known as the Specic Absorption Rate,
or SAR. Tests for SAR use standardised methods with
the device transmitting at its highest certied power
level in all used frequency bands.
The International Commission on Non-Ionizing Radiation
Protection (ICNIRP) recommends a limit for SAR: it’s 2
watts per kilogram (W/kg) averaged over 10 grams (g)
of tissue.
The highest SAR values for this model when it was
tested were:
Maximum 10g SAR(W/kg)
Band (Body 15mm) (Body 5mm)
LTE Band III 0.84 1.81
Radio Equipment Directive Declaration of Conformity
British Telecommunications Plc declares that the radio
equipment type BT Business LTE USB stick complies
with Directive 2014/53/EU.
The full text of the EU declaration of conformity is
available at bt.com/business/hubhelp
Radio transmission information
Frequency range (MHz) Maximum power in
the range (dBm)
GSM900: 880 – 915 32.74
GSM1800: 1710 – 1785 29.56
WCDMA Band I: 1920 – 1980 22.36
WCDMA Band VIII: 880 – 915 23.11
LTE Band 1: 1920~1980 22.88
LTE Band 3: 1710~1785 23.29
LTE Band 7: 2500~2570 22.06
LTE Band 8: 880z~915 23.48
LTE Band 20: 832~862 23.31
Recycling
Waste electrical products should not be disposed
of with household waste. All electronic products
with the WEEE logo must be collected and sent to
approved operators for safe disposal or recycling. Please
recycle where facilities exist. Many electrical/electronic
equipment retailers facilitate ‘distributor take-back
schemes’ of household WEEE. Check with your local
authority or retailers for Designated Collection Facilities
(DCF) where consumers may dispose of their WEEE
free of charge.
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Welcome to BT Business Broadband For more help, go to bt.com/business/4GAssurehelp
