BT NetAgent Series User manual

NetAgent
BT UPS Enterprise SNMP Agent
User Manual
Version 6.1
Issue Date March 2019

BT UPS Enterprise SNMP Agent
Issued by: BT
Version no: 6.1
Date: March 2019
Page 2 of 103
Contents Page
1Introduction 4
1.1 Features 4
1.2 Applications 4
1.3 NetAgent Models 6
1.4 NetAgent9 Models 11
1.5 NetAgent 9 Mini Outlook 16
2NetAgent UPS Installation 18
3NetAgent, UPS and Network Connection 19
3.1 Install the NetAgent II with UPS and Network 19
3.2 Install the NetAgent Mini with UPS and Network 20
4Using Netility Setup IP Update Firmware 21
4.1 Install Netility 21
4.2 Using Netility 21
5UPS Web management by NetAgent 26
5.1 Introduction 26
5.2 NetAgent UPS Web Interface 27
5.3 Log Information 58
5.4 Help 62
6Telnet (Remote Configuration) 65
6.1 Introduction 65
6.2 Telnet Configuration 65
6.3 Telnet Configuration 67
7ClientMate - Windows Shutdown Utility 69
7.1 Install ClientMate 69
7.2 Using ClientMate 69

BT UPS Enterprise SNMP Agent
Issued by: BT
Version no: 6.1
Date: March 2019
Page 3 of 103
8SNMPView – Windows Based UPS Management System 75
8.1 Introduction 75
8.2 System Requirements 75
8.3 Install SNMPView 75
8.4 Using SNMPView 76
8.5 SNMPView Buttons 77
9Appendix A - Update the firmware of NetAgent UPS 93
10 Appendix B -3 Ports NetAgent II with SMS Modem 96
11 Appendix C –SMS Server with SMS Modme 99

BT UPS Enterprise SNMP Agent
Issued by: BT
Version no: 6.1
Date: March 2019
Page 4 of 103
1 Introduction
1.1 Features
NetAgent is a new generation SNMP (Simple Network Management Protocol) monitoring
product. Not only could remote control the UPS and get the current status of it, the
NetAgent II –3Ports also could provide other functions, ex. connect to Modem or GSM
Modem to make the monitoring possible when there is no permanent connection to
Internet and sens SMS notification . The NetAgent II – 3Ports could also been used to
connect to ‘NetFeeler II’, to get the temperature, humidity and water conditions. To get the
condition of Smoke detector, Gas detector, door and window detector are also possible.
This product is for “Contact Closure” and “RS232” interface UPS. The communication
protocol includes the Contact Closure, RS232[MegaTec], RS232[Phoenixtec], SEC 2400,
SEC 9600, Three Phase, Powerware, Smart APC, EMERSON. User could also provide their
own protocol to build in. NetAgent provides a simple and easy installation procedure. CD
provides along with NetAgent offers several softwares to allow the user to configure IP
address; central monitoring and multi shutdown on different operating systems. Other
advance configurations could be accomplished in the Webbrowser.
Features:
• Provide SNMP MIB to monitor & control UPS
• Auto-sense 10M/100M Fast Ethernet
• Manage and configure via Telnet, Web Browser or NMS
• Support TCP/IP, UDP, SNMP, Telnet, SNTP, PPP, HTTP, SMTP Protocol
• Providing easy setup and upgrade tools via MS-Windows, just a few seconds to
finish IP setting, about 1.5 minutes to upgradefirmware.
• Send SNMP TRAP; E-mail and SMS for eventsnotification.
• Auto email daily UPS history report
• Matches with shutdown software to protect computer’s file saving and shut down
safely
• NetAgent II – 3Ports : Environment Measurement (Optional Kits), External modem
dial in/out via PPP protocol or GSM/GPRS Modem
1.2 Applications
1.2.1 NetAgent makes your UPS on the Internet
When the UPS connects with NetAgent, the system manager could check each and every
UPS condition by a computer with Browser installed. The manager could monitor and
control the UPS by simply input the IP address of the NetAgent which connects to the UPS.

BT UPS Enterprise SNMP Agent
Issued by: BT
Version no: 6.1
Date: March 2019
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When there is a power abnormal condition happens, the NetAgent could also send the trap
information to the system manager to take proper action.
1.2.2 NetAgent Provides Shutdown Utilities
When a computer on the network with the NetAgent utility installed, it could locate all the
NetAgent on the network. When the UPS of this NetAgent is in AC failure condition or
Battery Low condition, the operating system could close all the files on the system, and
perform a gracefully shutdown. This could avoid system corrupt when a power
disconnection happened.
1.2.3 NetAgent II for Surrounding Monitoring
3Port NetAgent II could be use to connect the surrounding monitoring utility, NetFeeler II,
to get the temperature/humidity/smoke/fire signals. These informations could also be
revealed on the NetAgent Web page. When there is an abnormal condition happened, it
could also be sent as a trap to the system manager.
1.2.4 When we need the NetAgent?
• When we need to remote monitoring and controls the UPS conditions. For
example, the system manager could use the Internet to control all the UPS
conditions all over the country. When the shutdown utility is installed, the
shutdown utility could close all the files and shutdown the system when a power
abnormal condition happened.
• When we need to monitor surrounding conditions of the machine room,
warehouse, office, …etc. For example, the system manager could know the
temperature, humidity, smoke and water condition by using the NetAgent II-
3Ports version and NetFeeler II. The system manager could always know these
surrounding conditions by using a Web browser.
Fig.1 NetAgent connection Software

BT UPS Enterprise SNMP Agent
Issued by: BT
Version no: 6.1
Date: March 2019
Page 6 of 103
Fig.2 3 Port NetAgent II Diagram
1.3 NetAgent Models
1.3.1 NetAgent Models
NetAgent II Model
P/N
Package Contents
Internal/External
1/3 Ports
1/3 phases
CP504 CT504
1Port Internal card
NetAgent Utility CD
User Manual
Internal
CP503 CT503
1Port External card
NetAgent Utility CD
User Manual
Adaptor
External
1 Port
1/3 phases
BP505
3 Port External Agent
NetAgent Utility CD
User Manual
M2501 Cable (for Contact Closure UPS)
M2502 or M2505 Cable. (for RS232 UPS)
M2506 Cable (for Modem)
9V DC adapter
External
3 Ports
1/3 phases

BT UPS Enterprise SNMP Agent
Issued by: BT
Version no: 6.1
Date: March 2019
Page 7 of 103
BP506
3 Port Internal card
NetAgent Utility CD
User Manual
3. M2506 Cable (for Modem)
Internal
NetAgent Mini Model
P/N
Package Contents
Internal/External
1/3 Ports
1/3 phases
DP520 DT520
1. Internal NetAgent Mini
NetAgent Utility CD
User Manual
Internal
1 Port
1/3 phases
DP801 DT801
Internal NetAgent Mini
NetAgent Utility CD
User Manual
Internal
DP802 DT802
Internal NetAgent Mini
NetAgent Utility CD
User Manual
Internal
DP522 DT522
Enternal NetAgent Mini
NetAgent Utility CD
User Manual
5.3V DC adapter
External
DP523 DT523
Enternal NetAgent Mini (Dry Contact)
NetAgent Utility CD
User Manual
5.3V DC adapter
External
DP532 DT532
Enternal NetAgent Mini with
LCD Display
NetAgent Utility CD
User Manual
5.3V DC adapter
External
*DT/CT version same dimension as DP/CP.
*DT/CT has RTC and 2MB flash to maintain correct date/time and log saving.
1.3.2 Pictures of NetAgent II
NetAgent II(BP,CP/CT,DP/CT Series)

BT UPS Enterprise SNMP Agent
Issued by: BT
Version no: 6.1
Date: March 2019
Page 8 of 103
CP504
CP503
BP506
BP505
NetAgent Mini (DP Series)
DP520
DP522
DP532

BT UPS Enterprise SNMP Agent
Issued by: BT
Version no: 6.1
Date: March 2019
Page 9 of 103
DP801
DP802
1.3.3 Pictures of NetAgent
• NetAgent Utility CD, including:
o Netility:Configure NetAgent IP address, updatefirmware
o ClientMate:Windows, Linux, FreeBSD shutdownutility.
o SNMPView:Windows platform multiple NetAgent UPS management software.
o SMS Server: SMSNotification
o UPS MIB:MIB file for the Network ManagementSystem
o Time Server:Time adjustmentutility
o And NetAgent installation/usersmanual
• M2501 Cable:For external NetAgent II connection to contact closure UPS
• M2502 (or M2505) Cable:For external NetAgent II connection to RS-232
UPS.
• M2506 Cable:For connection 3Port NetAgent and Modem.
• 9V DC Adapter:For External NetAgent II
• 5.3V DC Adapter:For External NetAgent Mini
1.3.4 NetAgent II Outlook
¨ 1 Port NetAgent (Internal /External):

BT UPS Enterprise SNMP Agent
Issued by: BT
Version no: 6.1
Date: March 2019
Page 10 of 103
o Ports NetAgent (Internal / External):
LED Table
Yellow
Red
Green
Status
Solid Off
Solid Off
Solid ON
Power ON
Flashing
Solid ON
Solid ON
System initial
Solid ON
Solid Off
Solid ON
Normal operation
Solid ON
Flashing
Solid ON
No connection to UPS

BT UPS Enterprise SNMP Agent
Issued by: BT
Version no: 6.1
Date: March 2019
Page 11 of 103
Flashing
Flashing
Solid ON
Writing data to flash memory
Green light : Power state
Red light : Connection state with UPS
Fig.2 NetAgent II Out looking
1.3.5 NetAgent Mini OutLook
Light signal application of NetAgent Mini - Status LED
Light color
Signal definition
Condition description
Green
Power state
On: Normal power
Red
Connection state with UPS
Flash: no connection with UPS
Orange
Correspondence state
Light flashes when Netagent transmits
command to UPS
Light signal application of NetAgent Mini - LAN Port LED
Light color
Condition description
Green
On: Internet correspond speed is 100M Flash: Data transmmiting
Yellow
On: Internet correspond speed is 10M Flash: Data transmmiting
Fig.3 NetAgent Mini Out looking
1.4 NetAgent9 Models
1.4.1 NetAgent 9 Models
NetAgent 9 Model
To LAN (LAN Port LED)
Status LED
NetAgent Mini Internal Module
To UPS
To DC adapter
To LAN (LAN Port LED)
To UPS
Status LED
NetAgent Mini External

BT UPS Enterprise SNMP Agent
Issued by: BT
Version no: 6.1
Date: March 2019
Page 12 of 103
P/N
Package Content
Internal/External
1/3Ports
1/3Phase
3 Ports External Agent
NetAgent Utility CD
User Manual
M2501 Cable (for Contact Closure UPS)
M2502 or M2505 Cable. (for RS232 UPS)
M2506 Cable (for Modem)
9V DC adapter
3Ports
BX505
External
1. 3 Port Internal card
BX506
NetAgent Utility CD
User Manual
Internal
3Ports
3. M2506 Cable (for Modem)
1. 1Port External card
2. NetAgent Utility CD
1/3 Phase
CX503
User Manual
M2501 Cable (for Contact Closure UPS)
External
1Port
5.M2502 or M2505 Cable. (for
RS232 UPS)
6. Adaptor
1. 1Port Internal card
CX504
2. NetAgent Utility CD
Internal
3. User Manual
1Port
1. Internal NetAgent Mini
DX520
NetAgent Utility CD
User Manual
Internal
1 Port
1. Internal NetAgent Mini
DX801
2. NetAgent Utility CD
Internal
3. User Manual
1.4.2 Pictures of NetAgent9
NetAgent 9(CX / BX Series)

BT UPS Enterprise SNMP Agent
Issued by: BT
Version no: 6.1
Date: March 2019
Page 13 of 103
CX504
CX503
BX506
BX505
NetAgent 9 Mini (DX
Series)
DX520
DX801

BT UPS Enterprise SNMP Agent
Issued by: BT
Version no: 6.1
Date: March 2019
Page 14 of 103
1.4.3 NetAgent 9 Package Contents
• NetAgent Utility CD, including:
o Netility:Configure NetAgent IP address, updatefirmware
o ClientMate:Windows, Linux, FreeBSD shutdownutility.
o SNMPView:Windows platform multiple NetAgent UPS managementsoftware.
o SMS Server: SMSNotification
o UPS MIB:MIB file for the Network ManagementSystem
o Time Server:Time adjustmentutility
o And NetAgent installation/usersmanual
• M2501 Cable:For external NetAgent II connection to contact closure UPS
• M2502 (or M2505) Cable:For external NetAgent II connection to RS-232 UPS.
• M2506 Cable:For connection 3Port NetAgent and Modem.
• 9V DC Adapter:For External NetAgent II
• 5.3V DC Adapter:For External NetAgent Mini

BT UPS Enterprise SNMP Agent
Issued by: BT
Version no: 6.1
Date: March 2019
Page 15 of 103
1.4.4 NetAgent 9 Outlook
• Port NetAgent (Internal / External)
3 Ports NetAgent (Internal / External):

BT UPS Enterprise SNMP Agent
Issued by: BT
Version no: 6.1
Date: March 2019
Page 16 of 103
LED Table
Yellow
Red
Green
Status
Solid Off
Solid Off
Solid ON
Power ON
Flashing
Solid ON
Solid ON
System initial
Solid ON
Solid Off
Solid ON
Normal operation
Solid ON
Flashing
Solid ON
No connection to UPS
Flashing
Flashing
Solid ON
Writing data to flash memory
Green light : Power state
Red light : Connection state with UPS
1.5 NetAgent 9 Mini Outlook
NetAgent 9 DX520
NetAgent 9 DX801
To UPS
To UPS
Status LED
Status LED
To LAN
(LAN Port LED)
To LAN
(LAN Port LED)
Light signal application of NetAgent 9 Mini - Status LED
Light color
Signal definition
Condition description

BT UPS Enterprise SNMP Agent
Issued by: BT
Version no: 6.1
Date: March 2019
Page 17 of 103
Green
Power state
On: Normal power
Red
Connection state with UPS
Flash: no connection with UPS
Orange
Correspondence state
Light flashes when Netagent transmits
command to UPS
Light signal application of NetAgent 9 Mini - LAN Port LED
Light color
Condition description
Green
On: Internet correspond speed is 100M Flash: Data transmmiting
Yellow
On: Internet correspond speed is 10M Flash: Data transmmiting

BT UPS Enterprise SNMP Agent
Issued by: BT
Version no: 6.1
Date: March 2019
Page 18 of 103
2 NetAgent UPS Installation
Before using the NetAgent, the proper hardware and software configuration is necessary.
Hardware installation is to connect the NetAgent and UPS and network. Software
configuration includes the IP address. Firmware upgrade. Or using the Browser or Telnet for
configuration.
You could also install the shutdown utility – ClientMate to protect your Windows operating
system. And also could use the UPS management software – SNMPView, to control and
management multiple UPS on the network.
Fig.4 NetAgent UPS installation flowchart
Setup the NetAgent IP address or
update firmware by using
Netility (Chapter 4)
The NetAgent management utility –
SNMPView could be used
to manage multiple NetAgent
(Chapter 8)
Using the shutdown utility
– ClientMate to
connect to NetAgent UPS
(Chapter 7)
Using the Telnet to configure
the NetAgent UPS settings
(Chapter 6)
Using the Brower to connect to
NetAgent by using the IP address of
it. (Chapter 5)
Connect the NetAgent, UPS
and Network (Chapter 3)

BT UPS Enterprise SNMP Agent
Issued by: BT
Version no: 6.1
Date: March 2019
Page 19 of 103
3 NetAgent, UPS and Network Connection
NetAgent II and NetAgent Mini provides External and Internal model for different UPS
interface requirement. Please reference the following description for detailed information
of UPS and network connection.
3.1 Install the NetAgent II with UPS and Network
Fig.5 NetAgent II Installation
3.1.1 For External NetAgent II
• Connect the NetAgent II Adapter to LAN, using the appropriate UTP port.
• Connect the specified serial cable (M2501/M2502/M2505) from
NetAgent II Adapter to the serial port of UPS.
• Plug supplied AC adapter to the wall socket, the other side connection with
NetAgent Adapter.
• UPS with AC
3.1.2 For Internal NetAgent II
• Insert the Net Agent Card into the slot of UPS.
• Connect the Net Agent Card to LAN, using the appropriate UTP port.

BT UPS Enterprise SNMP Agent
Issued by: BT
Version no: 6.1
Date: March 2019
Page 20 of 103
3.2 Install the NetAgent Mini with UPS and Network
3.2.1 For External NetAgent Mini
• Connect the NetAgent Mini to LAN, using the UTP port.
• Connect the cable from NetAgent Mini to the serial port of UPS.
• Plug the DC adapter to UPS outlet, the DC plug connected with NetAgent
Mini.
3.2.2 For Internal NetAgent Mini
• Please make sure the connector direction of the cable is correct before
connecting to the NetAgent.
• Connect the NetAgent module to LAN, using the UTP port.
Warning: Please make sure the input Voltage and Frequency of the DC power adapter
(NetAgent II – DC 9V / NetAgent Mini – DC 6V or 5.3V) is correct before plug the power
into!
To LAN
To
DC Adapter
ToUPS
To LAN
ToUPS
NetAgent Mini -Internal
NetAgent Mini - External