Calls  to increase or decrease the volume. The first press will 
show the call volume screen so you can see the current volume level. Subsequent 
presses will change the volume, you will hear the volume level with each press.
 3  Go!
Making calls
Press   then dial the phone number. Press   to end the call.
Answering calls 
If you have subscribed to Caller Display, the caller’s details will be displayed before  
you answer (see below and also the full user guide online at bt.com/producthelp 
for details).
Lift the handset from the base or charger to answer incoming calls. If the handset is not 
on the base or charger, press  .
Mute
Select Mute by pressing the right option button during a call if you want to prevent the 
caller hearing anything from your end. Select Unmute to return to your caller.
Contacts
Storing new contacts (up to 50)
From the home screen, press  .
Select Options by pressing  . 
Add
 
new
 
contact
 is displayed, press  .
Enter the name using the letters on the keypad and press  . You may need to 
press the same button a few times until the letter you want is displayed, for example, 
press   once for A, or twice for B.
Enter the phone number and press   to save. If you make a mistake, press 
 to delete the last digit or letter entered.
If you have more than one handset registered to the base you will be prompted to 
Copy
 
to
 
other
 
handsets?
 If you wish to, press   and follow the instructions.
Dialling a contact
From the home screen, press  . Scroll   or   to display the entry you want and 
press   to dial.
Or, search alphabetically using the keypad to enter the first letter of the name you want 
then scroll   or   to the exact entry and press   to dial.
Speed dial
Saving a speed dial entry
From standby, enter the phone number you want to store. Press and hold the speed 
dial button you want to store the number under (choose from buttons 2 to 9). 
Saved
 
as
 
speed
 
dial
 
x
 is displayed (x being the speed dial button) and you will hear a 
confirmation tone.
Dialling a speed dial entry
Press and hold the speed dial button   to   under which the entry is stored.  
The number is dialled automatically.
Caller Display and the Calls list
You must subscribe to a Caller Display service for this feature to work. Your network 
provider may charge you for this service.
View and dial from the calls list (up to 50 incoming calls and 20 outgoing calls)
The number of new calls will be shown on the home screen when incoming calls have 
been missed e.g. 
3
 
new
 
calls
. You can clear the notification by viewing the calls list on 
any handset registered to the base. The   will show for missed calls,   will show for 
outgoing calls or   will show for incoming calls so that you can differentiate between 
the types of calls in the calls list.
Press  , then   or   to scroll through and view the list. To dial an entry, press   
when the entry is highlighted.
Save a Calls list entry to your contacts
Press  , then scroll   or   to the entry you want and press  .
Save
 
number
 is displayed, press  .
Enter a name using the keypad and press  . The number is displayed, press 
 to confirm..
Your phone
Handset
ADSL 
microfilter
Find out more
•  Frequently Asked Questions are available at bt.com/producthelp
•  If you’d like detailed instructions, a full user guide is available to 
download from bt.com/producthelp
•  If you cannot find the answer to your problem in the full online user guide, 
then please call our free Helpline on 0800 145 6789*. Our dedicated 
advisors are more likely to be able to help you than the retailer where you 
made your purchase.
•  This document is also available in other formats, such as Large print, Braille 
and Audio CD. If you would like a copy, please call 0800 145 6789*.
Help
Most problems can be fixed with a few simple checks. 
Problem Solution
No dial tone or line cord error 
message displayed on-screen
Only use the cables and batteries supplied. 
Make sure both the mains power adaptor cable and 
telephone line cord are plugged into the correct sockets. 
Poor speech quality Make sure the product is not located too close to other 
electrical appliances. This can also help improve the 
handset range from the base.
Battery icon flashing 
and Battery low 
displayed on screen
The battery charge is very low. Make sure you charge the 
batteries for 24 hours before use to ensure maximum 
battery performance.
Using broadband on the same 
phone line? Make sure you plug the phone 
into the wall socket via an ADSL 
microfilter (not supplied), otherwise 
you may have problems with this 
product and your broadband service.
If you use BT Infinity, you will not need to use an ADSL microfilter.
For other types of broadband, please check with your 
provider if a microfilter is required.
Battery
Low
Left option button
Press to enter the main menu,  
access sub menus and confirm 
options shown on the display  
above the button.
Move up through menu options.
Increase volume. 
Access your stored Contacts.
 
In standby mode  
make/receive phone calls.
In talk mode switch handsfree on/off. 
Enter Calls list, decrease incoming 
speech volume and move down 
through menu options.
In standby, press and hold to 
dial BT 1571 or your stored 
speed dial number.
Right option button
Press to confirm the option 
displayed on the screen above the 
button, to delete or go back to the 
previous screen.
Turn eco mode on/off.
R (Recall) used when connected to 
a switchboard/PBX and with some 
BT Calling Features.
 
End a call.
Press and hold to turn handset on/off.
 to   Speed dial buttons
In standby, press and hold to dial a  
stored speed dial number.
Press and hold to turn the ringer  
on or off.
Press and hold to lock/unlock keypad.
Toggle between upper and lower  
case characters.
Finding your way around your phone
Your BT2000 handset has an easy to use menu system. Each menu has a list of options. 
When the handset is switched on and at the home screen:
Select Menu by pressing the Left option button   to open the main menu.
Use the   or   button to scroll through the available menu options. 
When the menu you want is displayed, press the Left option button  .
Use the    or    button to scroll through the available sub menu options. 
When the sub menu you want is displayed, press the Left option button   . 
Select Back by pressing the Right option button  .
To exit a menu and return to the home screen, press  .
If no buttons are pressed for 30 seconds, the handset returns to the home  
screen automatically.
Left option button  Right option button 
Navigation buttons
Scroll up or down through 
the menu options.