BT IMAGE 370 User manual

Image 370 combined fax, copier,
telephone and answering machine
User guide
STOP
FAX
BACK
PUSH
TO
OPEN
Call Return Call Divert
START
DIRECTORY REDIAL
SET UP RECEIVE
MODE
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Image 370
Combined Fax Copier & Telephone

Pause button - inserts a pause
when entering a number.
Recall button - for use with
switchboards and BT Select
Services.
Automatically retrieves a
document from a fax machine set
ready for polling.
Press to begin sending or
copying a document.
Press to stop faxing or copying.
Also takes you back to standby
mode during programming.
STOP
FAX
BACK
R
P
Redials phone and fax numbers.
Use to enter sub-menus when
changing fax settings.
Use to access the receive mode
options.
Stores up to 40 names, phone
and fax numbers.
Moves the cursor through the
display. Shown as §©
throughout this guide.
Use to confirm settings.
Activates the hands free facility.
Sometimes referred to as the
“HOOK” button.
Please open this page for a further ‘at a glance’
guide to your Image 370 fax machine.
STOP
FAX
BACK
Call Return Call Divert
START
DIRECTORY REDIAL
SET UP RECEIVE
MODE
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Control panels
DIRECTORY
REDIAL
SET UP
RECEIVE
MODE
START

In-built microphone for
hands-free conversation.
Skip buttons - use to skip
forwards and backwards between
messages and memos recorded
on the answering machine.
Answer button - switches the
answering machine on and off.
Memo button - press to record a
personal memo which can be left
as a massage for another user.
Delete button - use to delete
messages and memos recorded
on the answering machine.
Play/pause button - use to
play back and pause messages
recorded on the answering
machine.
3
STOP
FAX
BACK
PUSH
TO
OPEN
Call Return Call Divert
START
DIRECTORY REDIAL
SET UP RECEIVE
MODE
12
A
B
C
3
D
E
F
5
J
K
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N
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Answering
machine
controls
Answering machine controls

Paper holder
Holds up to 50 sheets
of A4 (210 x 297mm)
paper.
Automatic
document feeder
Holds up to 5 pages
ready to be faxed or
copied.
Keypad
Use to dial numbers
and to enter names
and numbers in the
memory.
Handset
STOP
FAX
BACK
PUSH
TO
OPEN
Call Return Call Divert
START
DIRECTORY REDIAL
SET UP RECEIVE
MODE
12
A
B
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At a glance
At a glance
Image 370
Combined Fax Copier & Telephone
Paper support
Supports paper in the
paper holder.
Open button
Press to open the front
panel when accessing
the document scanner
unit or inserting a new
print ribbon.
Display
Displays receive mode,
time and number of
voice messages
received/stored.
During use displays
status, names, numbers
and user information.
One touch panel
Stores ten one touch
names, telephone and
fax numbers.
Select Services
buttons
Pre-programmed Call
Return and Call
Diversion.
4

5
In this guide
In this guide
At a glance 4
Introduction 6
Setting up 7
Using the answering
machine 19
Using the telephone 26
Using the fax machine 33
Additional features 37
Help 55
Technical specification 63
Technical information 65
Index 67
Hints and tips boxes
In this user guide we’ve included helpful tips and
useful notes. They are shown in grey boxes.
Customer Helpline
If you have problems with your Image 370, call
the BT Helpline on Freefone 0800 854 726.

6
Introduction Your Image 370 fax machine is
designed for ease of use and made to the high standards set by BT
We thank you for choosing a BT product and
expect that you will have many years of
quality service
Please read these instructions carefully
before use, and keep this user guide for future
reference.
For your records
Date of purchase:
Place of purchase:
Serial number (on base of unit):
Purchase price:
(Proof of purchase is required for warranty
purposes, so please keep your receipt)
Introduction
Customer Helpline
If you have problems with your
machine, call the Image 370 Helpline on
Freefone 0800 854 726.

Check that your Image 370 is complete.
When you unpack you must have:
•Image 370 combined fax, copier, telephone
and digital answering machine
•handset
•telephone line cord
•handset cord
•mains power supply unit
•starter print ribbon (20m)
•print ribbon cog and spigot.
7
Setting up
Setting upFollow these steps to get your Image 370 up
and running and ready to use
Electrical storm warning
We advise you to disconnect your Image 370
during electrical storms as it may be damaged.
If a fault occurs during the 12 month warranty
period due to accidental or wilful damage
(including lightning and electrical damage) BT
will not replace or repair the equipment free of
charge. If any damage of this nature occurs,
please claim against your home contents
insurance.

1 Insert the print ribbon
If you are changing the ribbon please turn to
page 56.
A starter print ribbon is included with your
Image 370. The ribbon is used to print
documents and must therefore be inserted into
your Image 370 before you can receive or copy
documents.
To insert the print ribbon
If you have already connected it, remove the
handset from its cradle before opening the
front panel. This will prevent it falling off when
the panel is opened. If you have inserted any
paper into the holder you should remove it.
•Open your Image 370 by pressing the PUSH
TO OPEN button on the front of the main unit.
•Pull the front panel open as shown below.
•Opening the front panel will reveal the
document scanner unit.
•Push up the green buttons marked 1and 2.
8
Setting up
Once the front panel is open take care not to
touch the optical scanner as this can result in
poor quality outgoing faxes and copies.
A 20m starter print ribbon is included with your
Image 370, however when it needs replacing a
60m ribbon should be used.
A 20m ribbon will print about 53 A4 sheets.
A 60m ribbon will print about 160 A4 sheets.
To ensure that you always have a spare ribbon in
stock call Freefone 0800 590 009.
PUSH
TO
OPEN
Document
scanner
unit
Optical
scanner
Button 2
Button 1
If a fax is being received when the ribbon runs
out, the remainder of the fax will be received into
the memory. The memory will save up to 40 pages
using the standard letter Slerexe A4 at normal
resolution (see page 64).

The end of the front roll into which the cog
must be inserted has a single groove cut into it.
This ensures that the cog is positioned
correctly and prevents it from slipping once
inside the roll. Insert the cog right up to the
shoulder, making sure the key fits into the
groove. (See below.)
The end of the front roll into which the spigot
must be inserted has two grooves cut into it.
Insert the spigot right up to the shoulder,
making sure the keys fit into the grooves.
(See below.)
Setting up
•Open the document scanner unit by pulling
it forward as shown below.
•Remove the print ribbon from its packaging
and insert the cog and the spigot (supplied)
into the front roll as shown below.
•Remove the elastic tie from around the rolls but
don’t allow the ribbon to unroll at this stage.
Insert the cog here
Insert the
spigot here
Back roll
Groove
Cog
Groove
Groove
Spigot
9
Key
Shoulder
Shoulder
Key
Key
Front roll

•Lower the front roll into the lower
compartment (1) and press down firmly the
left and right ends to make sure the cog and
spigot are sitting correctly in their black
plastic housings (2 & 3). (See below.)
Make sure that the cog on the print ribbon is to
your left as you look at the machine.
•Insert the fully assembled print ribbon into
the print ribbon compartment, inside the
base unit, as shown below.
•Place the end of the back roll over the spring
loaded green spindle on the left of the print
ribbon compartment (see below). Push the
print ribbon up against the spindle (1) and
lower the other end of the ribbon into the
compartment (2).
Spring loaded green spindle
Print ribbon compartment
12
3
2
1
10
Setting up

•Make sure that the ribbon is unrolling from
the top of the back roll (1) onto the back of
the front roll (2). (See below.)
•Take up any slack by winding back the
back roll.
•Close the document scanner.
•Shut the front panel.
2 Connect the handset cord to the
handset and the base unit
Plug one end of the handset cord into the
socket on the handset and the other end into
the socket on the base unit.
If you feel any resistance when closing the
document scanner unit, check that the front
ribbon roll is fully inserted.
3 Plug the telephone line cord
into the main unit
4 Plug the telephone line cord
into the phone socket
If you do not have a phone socket, call
Freefone 0800 800 150 and ask for a BT
engineer to come and fit the correct socket.
This is a chargeable service.
H/SET
1
2
Setting up
11
Handset cord
Handset base unit
Telephone line cord
LINE

5 Plug the power supply cable
into the main unit
The power socket is located on the back of
your Image 370.
6 Now plug the mains lead into
a convenient 13 amp mains
power socket
Once connected to the mains your Image 370
will beep and the display will show NO PAPER.
7 Load the paper
Your Image 370 prints onto plain paper.
Your Image 370 will hold up to 50 sheets of
(80gsm) A4 paper (210 x 297mm).
•Extend the paper support.
•Insert the paper as shown below.
STOP
FAX
BACK
PUSH
TO
OPEN
Call Return CallDivert
START
DIRECTORY REDIAL
SET UP RECEIVE
MODE
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ANSWER ■●MEMO DELETE ■PLAY ll I§§
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If your Image 370 is connected to the mains power
supply before paper is inserted into the paper
holder, it will beep three times and the display will
show NO PAPER. To cancel this display paper
must be inserted into the paper holder.
Push the plug in firmly to ensure it is fully
inserted into the socket.
12
Setting up
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24VDC
O C O
Paper
support

Setting up
13
8 Entering your sender ID
Your name and fax number can be printed at
the top of each page you send, this is called
your sender ID.
To set your sender ID
•Press the SET UP button; display shows
SET RESOLUTION.
•Press the §or ©button until the display
shows USER SET-UP.
•Press the button; display shows
LINE SET-UP.
•Press the §or ©button until the display
shows USER DATA.
•Press the button; display shows
SENDER ID.
•Press the button; display shows ENTER
NAME followed by the currently set name
(if one has been previously set).
•Using the keypad enter your name. You can
enter a name of up to 20 characters.
•Use the keypad to type in letters by pressing
the number button which displays the letter
you want. Press the button until the letter
you want is shown.
For example, to enter the name JOHN:
•Press the 5button until display shows: J.
•Press the 6button until O is shown.
•Press the 4button until H is shown.
•Press the 6button until N is shown.
•When you have entered your name, press
the button, the display shows ENTER
FAX NO.
•Using the keypad enter your fax number.
You can enter a number of up to 20 digits.
•When you have entered your fax number,
press the button to confirm the new
entry, the display shows CALL BACK TEL NO.
•Press the STOP button three times to return
to standby mode.
Sender ID position
You can change the position at the top of the
page where your sender ID is printed by the
receiving machine. You can also turn it off so it
is not printed at all.
•Press the SET UP button, display shows
SET RESOLUTION.
Use the ©button to move forward through
the display.
Use the §button to delete characters.
Use the Pbutton to enter a space.
If you pause for more than one minute when
entering your ID name, number and call back
number,your Image 370 will revert to standby
mode and the changes will not be saved.
5
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SET UP
SET UP
If the letter you require is on the same button as
the previous letter, you must first use the
©
button to advance to the next letter space.

14
Setting up
•Press the §or ©button until the display
shows USER SET-UP.
•Press the button, display shows
LINE SET-UP.
•Press the §or ©button until the display
shows FAX FUNCTIONS.
•Press the button, display shows
ACTIVITY REPORT.
•Press the §or ©button until the display
shows HEADER POSITION.
•Press the button, display shows INSIDE.
•Press the §or ©buttons to display the
available options. These are:
INSIDE - your sender ID is printed at the top of
the page inside the image area. This is your
Image 370’s default setting, unless you want to
switch your sender ID off we do not
recommend that you change this setting.
OUTSIDE - your sender ID is printed at the top
of the page outside the image area. Using this
setting may cause the receiving machine to
print out unwanted blank sheets.
OFF - your sender ID is not sent, so will not be
printed by the receiving machine.
•Press the button to confirm the setting,
display shows FAX FUNCTIONS.
•Press the STOP button twice to return to
standby mode mode.
IMAGE AREA
FAX MESSAGE
To: Mr Smith
From: Mr Jones
Dear Mr Smith
We thank you for choosing a BT product and expect that
you will have many years of quality service
Please read these instructions carefully before use, and
retain this User Guide for future reference.
Customer Helpline
Should you have problems with your machine, call the
Image 370 Helpline on 0800 854726. Calls are charged at the
local rate.
Mr Jones
XX XXXX XXXXXX XXX XXXX XXX XXXXX XXXX XXXXX XXXXXX
XX XXXX XXXXXX XXX XXXX XXX XXXXX XXXX XXXXX XXXXXX
Outside
➡
➡
Inside

9 Entering a call back number
As well as your name, you can also store a
telephone number on which you can be
contacted. This is called your call back
telephone number.
During a fax transaction you can request voice
contact by pressing the button. If the other
party does not respond, your Image 370 will
instruct the other fax machine to print out your
call back number along with a message
requesting a telephone call.
To set your call back number
•Press the SET UP button; display shows
SET RESOLUTION.
•Press the §or ©buttons until the display
shows USER SET-UP.
•Press the button; display shows
LINE SET-UP.
•Press the §or ©buttons until the display
shows USER DATA.
•Press the button; display shows
SENDER ID.
•Press the §or ©buttons until the display
shows CALL BACK TEL NO.
•Press the button; display shows the
currently set call back number (if one has
been previously set).
15
Setting up
SET UP
•Using the keypad, enter your call back
telephone number. You can enter a number
of up to 20 digits.
•When you have entered your call back
telephone number, press the button to
confirm the new entry; the display shows
SET DATE/TIME.
•Press the STOP button three times to return
to standby mode.
For further information on call back see page 52.
If you pause for more than one minute when
entering your ID name, number and call back
number,your Image 370 will revert to standby
mode and the changes will not be saved.
Use the ©button to move forward through
the display.
Use the §button to delete characters.
Use the Pbutton to enter a space.

16
Setting up
10 Setting the date and time
The display shows the time when your Image
370 is in standby mode. Your Image 370 can
also print the date and time at the top of each
fax it sends.
To set the date and time
•Press the SET UP button; display
shows SET RESOLUTION.
•Press the §or ©button until the display
shows USER SET-UP.
•Press the button; display shows
LINE SET-UP.
•Press the §or ©button until the display
shows USER DATA.
•Press the button; display shows
SENDER ID.
•Press the §or ©button until the display
shows SET DATE/TIME.
•Press the button; display shows the
currently set date and time.
•Using the keypad enter the new date and
time setting. After each digit is entered the
cursor will automatically move on to the next
digit space.
SET UP
•When the correct date and time is shown in
the display press the button to confirm
the new setting. The display shows USER
DATA.
•Press the STOP button twice to return to
standby mode.
Use the § and ©buttons to move backward and
forward through the display.
If you pause for more than one minute when
entering your ID name, number and call back
number,your Image 370 will revert to standby
mode and the changes will not be saved.
Your Image 370 displays the date and time in the
following order: DayDay/MonthMonth/
YearYear HourHour:MinuteMinute using the
24-hour clock for the time. For example, to set 25
minutes past 4 in the afternoon on 20 February
1997 enter: 20/02/97 16:25.

17
Setting up
11 Setting the dial mode
Your Image 370 has two dialling modes: TONE
and PULSE, it is pre-set to TONE. This will be
the correct setting for all direct lines and most
switchboards, however for some switchboards
it may need to be set to PULSE.
•Press the SET UP button; display shows
SET RESOLUTION.
•Press the §or ©button until the display
shows USER SET-UP.
•Press the button; display shows
LINE SET-UP.
•Press the button; display shows
RING RESPONSE.
•Press the §or ©button until the display
shows DIAL MODE.
•Press the button; display shows TONE.
•Press the §or ©button to change between
TONE and PULSE.
•When the setting you require is shown in the
display press the button to confirm the
new setting.
•Press the STOP button three times to return
to standby mode.
No dialling tone when using button
Is your Image 370 line cord plugged into the
phone socket? Make sure the speaker volume
is not set to the minimum (see page 27).
The T/P (T=TONE, P=PULSE)
selector on the underside of your
Image 370 base unit must also be
switched to the setting you have selected on the
display. This will ensure that calls can still be
made during power failure.
During use your Image 370 may tinkle bells in
other telephones sharing the same line. This is
not a fault and we suggest that you do not contact
the helpline.
SET UP
TP

18
Setting up
TEL/FAX
When in TEL/FAX mode your Image 370
answers a call after one ring, plays outgoing
message #3 (if it has been recorded) and then
checks for a fax signal. If no fax signal is
detected the caller is put on hold, your Image
370 rings and the display shows LIFT
HANDSET to indicate you should answer the
call manually. If the handset is not lifted before
the ringing stops your Image 370 will assume it
is a fax call and prepare to receive a fax.
To adjust the ring time see page 37.
To record outgoing message #3 (see page 20).
ANS/FAX
In ANS/FAX mode your Image 370 will receive
both voice messages and faxes. Calls are
answered automatically after the number of
rings you have set and your outgoing message
OGM #1, is played back, callers can then leave
a message.
If your Image 370 detects a fax signal whilst
the answering machine is operating, or if no
message is left, it will automatically switch to
fax mode and the fax will be received as
normal.
12 Setting the receive mode
Your Image 370 answers calls and receives
faxes in one of four modes: MANUAL,
AUTOFAX, TEL/FAX or ANS/FAX.
To change the receive mode
The currently set receive mode is shown in the
the display.
•Press the RECEIVE MODE button until the
setting you want is shown in the display.
•The available options are:
MANUAL
AUTOFAX
TEL/FAX
ANS/FAX
•The option displayed is now set.
Which setting is correct for you?
MANUAL
When set to manual you must answer all calls
by lifting the handset or by pressing the
button. If the incoming call is a fax (you will
hear a beep every three seconds), press the
START button and replace the handset.
AUTOFAX
In autofax mode your Image 370 automatically
answers any incoming calls and prepares to
receive a fax. Faxes will then be received
automatically.
RECEIVE
MODE
If the handset is picked up before your Image
370 automatically answers an incoming fax call,
you can talk to the caller or press the START
button to receive the fax.

Using the answering machine
Your Image 370 incorporates a digital
telephone answering machine which allows
callers to leave voice messages.
Faxes can be received and sent when the
answering machine is switched on.
Your Image 370 can record up to 15 minutes of
messages. (Includes your outgoing messages.)
Outgoing message (OGM)
The outgoing message is the message a caller
hears when your Image 370 answers a call.
Your Image 370 allows you to record 3
outgoing messages - these are referred to as
OGM #1, OGM #2 and OGM #3. Each
message can be up to 20 seconds long.
OGM #1 is the message that is played to callers
when your Image 370 answers a call in
ANS/FAX mode. Callers can leave a voice
message after OGM #1 has played.
OGM #2 is the message that is played to callers
if your Image 370 answers a call in ANS/FAX
mode and the answering machine memory is
full. Callers will not be able to leave messages.
OGM #3 is the message that is played to callers
if the unit answers in TEL/FAX mode. Callers
will not be able to leave voice messages but
faxes can still be received.
OGM #1 may be something like this: "Hello, I'm
sorry I can't take your call at present, if you would
like to send a fax please do so now, if you would
like to leave a message please speak after the tone".
OGM #2 may be something like this: "Hello, I'm
not here at present and I'm sorry but my answer
machine is full. You can however send a fax,
otherwise please call back later".
OGM #3 may be something like this: "Thank
you for calling, please hold the line while we try
to connect you. If you want to send a fax please do
so now".
19
Using the answering
machine
ANSWER ■●MEMO DELETE ■PLAY ll I§§
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To record an outgoing message
•Press the SET UP button, display shows SET
RESOLUTION.
•Press the §or ©button until the display
shows ANSWERPHONE.
•Press the button, display shows OGM.
•Press the button, display shows
RECORD (or PLAY).
•If display shows PLAY press the §or ©
button, display shows RECORD.
•Press the button, display shows
RECORD OGM #1.
•Use the §or ©buttons to display the
number of the outgoing message you want
to record – OGM #1, #2 or #3.
•When the number of the outgoing message
you want is displayed press the button,
display shows LIFT HANDSET.
•Lift the handset and speak clearly into it to
record your message. The displays shows
RECORDING and theelapsed recording time.
•To stop recording replace the handset,
display shows SECURITY CODE.
•To re-record your outgoing message or to
record further outgoing messages, press the
§or ©button until display shows OGM -
press and repeat the procedure –
to record an outgoing message – opposite.
•Press STOP twice to return to standby
mode.
To play back your outgoing messages
To listen to the messages you have recorded:
•Press the SET UP button, display shows SET
RESOLUTION.
•Press the §or ©button until the display
shows ANSWERPHONE.
•Press the button, display shows OGM.
•Press the button, display shows
RECORD or PLAY.
•If display shows RECORD press the §or ©
button, display shows PLAY.
•Press the button, display shows PLAY
OGM #1.
•Use the §or ©buttons to display the
number of the outgoing message you want
to play – OGM #1, #2 or #3.
•When the number you want is displayed
press the button, display shows
PLAYING OGM #X and the message is
replayed through the in-built speaker.
•When playback is finished the display shows
SECURITY CODE.
Your Image 370 will not allow you to record an
outgoing message longer than 20 seconds. After
20 seconds recording is stopped automatically.
During playback you can adjust the volume
using the §and ©buttons.
20
Using the answering
machine
SET UP
SET UP