BT IMAGE 2000 User manual

Image 2000 multifunctional fax,
copier, scanner, colour printer
and telephone
User guide

Please open this page for an ‘at a glance’ guide to
your Image 2000 fax machine.
Date of purchase:
Place of purchase:
Serial number (on base of unit):
Purchase price:
(Proof of purchase is required for warranty
purposes, so please keep your receipt)
For your records

STOP
FAX
BACK
START
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A
B
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3
D
E
F
5
J
K
L
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M
N
O
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T
U
V
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W
X
Y
Z
0
4
G
H
I
7
P
Q
R
S
✱
PR
REDIAL
DIRECTORY
SET UP RECEIVE
MODE
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1
Paper holder
Holds up to 100 sheets
of A4 (210 x 297mm) at
75gsm.
Also takes envelopes up
to A4 size.
Automatic
document feeder
Holds up to 20 pages
ready to be faxed or
copied.
Handset
One touch panel
Stores up ten one touch
names, telephone and
fax numbers.
Keypad
Use to dial numbers
and to enter names
and numbers in the
memory.
Paper support
Supports paper in the
paper holder.
Document feeder
support
Extend to support
documents held in the
automatic document
feeder. (For additional
support, attach the
document support
extension).
Release buttons
Press to open the front
panel in order to free
a document jam or
change the ink
cartridge.
Display
2 line screen shows the
status of the machine
as well as displaying
names, telephone and
fax numbers. It also
gives short
instructions.
At a glance
At a glance

2
Control panels
PAUSE button - inserts a pause
when entering a number.
RECALL button - for use with
switchboards and BT Select
Services.
Activates the line monitor before
dialling phone or fax numbers.
SET UP button - use to enter
sub-menus when changing fax
settings.
RECEIVE MODE button - use to
access the receive mode options.
DIRECTORY button - stores up
to 20 names, phone numbers and
fax numbers.
DIRECTORY
RECEIVE
MODE
SET UP
R
P
REDIAL button - redials phone
and fax numbers.
Moves the cursor through the
display. Shown as §©
throughout this guide.
Use to confirm settings.
START button - press to begin
sending or copying a document.
STOP button - press to stop
faxing or copying. Also takes you
back to standby during
programming.
FAXBACK button - automatically
retrieves a document from a fax
machine set ready for polling.
FAX
BACK
STOP
START
REDIAL
12
A
B
C
3
D
E
F
5
J
K
L
6
M
N
O
8
T
U
V
9
W
X
Y
Z
0
4
G
H
I
7
P
Q
R
S
✱
PR
REDIAL
DIRECTORY
SET UP RECEIVE
MODE
STOP
FAX
BACK
START

In this guide
3
In this guide
Hints, tips and important information
In this user guide we’ve included helpful tips, useful notes and important information shown in grey boxes.
At a glance 1
Introduction 4
Setting up 5
Using the telephone, fax and copier 14
Making telephone calls 14
One touch name and numbers 15
Directory names and numbers 20
Sending and receiving faxes 24
Copying documents 45
Additional features 47
Connecting an answering machine to your Image 2000 53
Connecting to a PC for faxing, scanning and printing 55
Connecting to a switchboard 56
Help 58
Technical specification 66
Technical information 67
Index 69

Introduction your Image 2000 multifunctional fax
machine is designed for ease of use and made to the high standards
set by BT
Thank you for choosing a BT product. You can
expect it to give you many years of quality
service.
Please read these instructions carefully before
use, and keep this user guide for future
reference. Please note, your Image 2000 is
Millennium compliant.
Check that your Image 2000 is complete.
When you unpack you must have:
•Image 2000
•telephone handset
•handset cord
•telephone line cord
•mains power cable with 13 amp plug attached
•mono print cartridge (you can also use
colour print cartridges with your machine
- get your first one free by phoning
0800 590 009)
•PC software on 3.5 floppy disk and user guide
•PC connection cable
•service card
•a document support extension
•a spare ink cartridge holder
Electrical storm warning
We advise you to disconnect your Image 2000
during electrical storms as there is a slight chance
it could be damaged.
If a fault occurs during the 12 month warranty
period due to accidental or wilful damage
(including lightning and electrical damage) BT
will not replace or repair the equipment free of
charge. If any damage of this nature occurs, please
claim against your home insurance.
Customer Helpline
If you have any problems with your Image 2000,
call the BT Helpline on 0845 600 053
Warning
As this is a mains powered product it is normal that
it will produce a certain amount of heat. Whilst
this is entirely safe we would advise against placing
this product on antique, veneered or wooden
surfaces as damage to those surfaces may result.
Caution
Do not block or cover any of the openings on the
machine.
Avoid placing your Image 2000 in direct sunlight,
beside an air conditioner or where it is dusty or
damp.
If you have a problem with the machine, do not try
to repair it yourself. Call the BT Helpline on 0845
600 053.
4
Introduction

Setting up
5
Setting up follow these steps to get your Image 2000 up
and running and ready to use
1 Connect the handset cord to
the handset and the base unit
Plug one end of the handset cord into the
socket on the handset and the other end into
the socket on the base of the fax.
2 Plug the telephone line cord
into the fax
3 Plug the other end of the
telephone line cord into the
telephone socket
If you do not have a modern style socket, call
Freefone 0800 800 150 and ask for a BT
engineer to come and fit the correct socket.
This is a chargeable service.
Handset
cord
Handset
Underside of
the fax
Telephone line cord
Back of fax

7 Load paper into the automatic
sheet feeder
Your Image 2000 prints onto plain paper. It will
hold up to 100 sheets of A4 75gsm paper
(210x297mm)
See also “Connecting to a PC for faxing,
scanning and printing” on page 55 of this
guide.
4 Plug the mains power cable
into the base
Push the plug in firmly to ensure it is fully
inserted.
5 Now plug the mains cable into
a convenient 13 amp mains
power socket
Once connected to the mains your Image 2000
will beep and the display shows WARMING
UP... PLEASE WAIT A MOMENT before changing
to show OUT OF PAPER and FILL PAPER HOLDER.
6 Connection to a PC
6
Setting up
When running Windows 95 (or above) your PC
may prompt you to install the necessary software.
Please follow the instructions in the Unimessage
user guide.
Power cable
base unit
paper tray lever
•Extend the paper support.
•Push the paper tray lever towards the back
of the machine.
•Insert the paper.
•Adjust paper guides to the size of the paper.

•Pull the paper tray lever towards the front of
the machine. The paper is held in place and
the display shows NO INK CARTRIDGE and
PRESS SET UP.
8 Installing the print cartridge
Unwrap the cartridge carefully.
Do not touch the metal contacts.
Always hold the cartridge by the black areas
or coloured top only. (A black ink cartridge
will have a white top whilst a colour ink
cartridge will have a blue top.)
To install the print cartridge
•Press the SET UP button to display REPLACE
CARTRIDGE.
•Press the button. The print cartridge
holder is moved into the load position and
the display shows TICK TO FINISH.
•Open the front cover by pressing the two
release buttons either side of the Image 2000.
SET UP
STOP
To help prevent paper jams and misfeeds, flick your
thumb across the bottom edge of each stack of paper
before you insert it into the machine.
paper tray lever
7
Setting up
Release button
Release button
Special papers
Please note that care should be taken when printing
on glossy or silk paper as the ink may take longer to
dry than when using standard multi-purpose paper.
It is recommended that only standard multi-purpose
paper is used for receiving faxes.
Warning
Make sure that the protective foam strip is removed
from the machine’s paper tray before inserting the
paper.

•When opened the white moulding can be
pulled forward to prop the front cover open.
•Carefully remove the tape covering the print
head. Be sure to remove all the tape.
Setting up
8
Any faxes received, or copies made, whilst you have
a colour cartridge installed, will be printed in blue -
this is to remind you have a colour cartridge
installed. You are advised too change to a black
cartridge when not printing colour from your PC
as it will reduce the life of your colour cartridge.
Moulding
•Insert the print cartridge into holder.
•Push the print cartridge back until it clicks
into place. If it moves loosely in the carrier,
it is not locked into place.
•Close the front cover.
•Press the button, display shows
CARTRIDGE ≈NEW.

9 Entering your sender ID
Your name and fax number can be printed at
the top of each page you send. This is called
your sender ID.
To enter your sender ID
•Press the SET UP button until the display
shows USER SET UP.
•Press the button to display SET USER
INFORMATION.
•Press the button to display ENTER
SENDER ID.
•Press the button to display ENTER ID
NAME.
•Use the keypad to enter the name you want
to appear on the fax heading. You can enter
a name of up to 32 characters.
For example, to enter the name JOHN:
•Press the 5 button until the display shows J
•Press the 6button until the display shows O
•Press the 4button until the display shows H
•Press the 6button until the display shows N
•When you have entered your name, press
the button to confirm. The display
shows ENTER ID FAX NO.
•Use the keypad to enter your fax number.
You can enter up to 20 digits.
•When you have entered your fax number,
press the button to confirm. The display
shows CALL BACK TEL NUMBER.
•Press the STOP button to return to standby.
Use the ©button to move forward through the
display. Use the §button to delete characters.
Use the ©button to move forward through the
display. Use the §button to delete characters.
If required use the ✱button to enter a +sign
before the first digit(for international dialling
codes).
If you pause for more than one minute when
entering your ID, your Image 2000 will
automatically revert to standby and any changes
you have made will NOT be saved.
9
Setting up
SET UP
STOP

10 Entering a call back number
As well as your name, you can also store a
telephone number on which you can be
contacted. This is called your call back
number.
During a fax transmission you can request
voice contact by pressing the button. If
the other party does not respond, your Image
2000 will instruct the other fax machine to
print out your call back number along with a
message requesting a telephone call.
To enter a call back number
•Press the SET UP button until the display
shows USER SET UP.
•Press the button to display SET USER
INFORMATION.
•Press the button to display ENTER
SENDER ID.
•Press the ©button until the display shows
CALL BACK TEL NUMBER.
•Press the button. Display shows any
previously entered call back number.
•Use the keypad to enter your call back
telephone number. It can be up to 32 digits
•Press the button to confirm. Display
shows SET DATE AND TIME.
•Press the STOP button to return to standby.
Setting up
10
STOP
SET UP
Use the ©button to move forward through the
display. Use the §button to delete characters.
If required use the ✱button to enter a +sign
before the first digit(for international dialling
codes).
If you pause for more than one minute when
entering your ID, your Image 2000 will
automatically revert to standby and any changes
you have made will NOT be saved.

11 Setting the date and time
When your Image 2000 is in standby, the
display shows the time. It can also print the
date and time at the top of each fax it sends.
To set the date and time
•Press the SET UP button until the display
shows USER SET UP.
•Press the button to display SET USER
INFORMATION.
•Press the button to display ENTER
SENDER ID.
•Press the ©button until the display shows
SET DATE AND TIME.
•Press the button. Display shows the
currently set date and time.
•Use the keypad to enter the new date and
time setting. After each digit, the cursor will
automatically move on to the next space.
•When the correct day and time is shown,
press the button to confirm. The display
shows SEND BATCH TX TIME.
•Press the STOP button to return to standby.
Your Image 2000 displays the date and time in the
following order: DayDay/MonthMonth/YearYear
HourHour:MinuteMinute using the 24 hour clock
for the time. For example, to set 25 minutes past 4
in the afternoon on 20 February 1998, enter: 20
02 98 1625.
11
Setting up
Batch time
Setting a batch time lets you send a group of
faxes to the same number at the same time
each day. This is pre-set to 18.00 hrs, but you
can change it to any other time.
To set a daily time for sending documents
•Press the SET UP button until the display
shows USER SET UP.
•Press the button. Display shows SET
USER INFORMATION.
•Press the button to display ENTER
SENDER ID
•Press the © button until the display shows
SET BATCH TX TIME.
•Press the button. Display shows 18:00
and TICK TO SELECT.
•Use the keypad to enter the time you want
your batch files to be sent.
•Press the button to confirm the change.
Display shows SET OFFICE TIME.
•Press the STOP button to return to standby.
SET UP
SET UP
STOP
STOP

Setting up
12
To set to office time
•Press the SET UP button until the display
shows USER SET-UP.
•Press the button. Display shows SET
USER INFORMATION.
•Press the button. Display shows ENTER
SENDER ID.
•Press the ©button until the display shows
SET OFFICE TIME.
•Press the button. Display shows OFFICE
TIME ≈OFF.
•Press the ©button to change OFF to ON.
•Press the button. Display shows 18:00
and END OF OFFICE TIME.
•Enter the time that you want your office
time to end.
•Press the button. Display shows 09:00
and START OF OFFICE TIME.
•Enter the time that you want your office
time to start.
•Press the button. Display shows
ANSWER MODE ≈MANUAL.
•Press the ©button to display the answer
mode you want outside office hours.
•Press the button to confirm the
displayed option. Whatever mode you set for
your Image 2000 during office hours, it will
switch to this mode outside office hours.
•Press the STOP button to return to standby.
Office time
You can set the time you start work and leave
work so that, out of office hours, your Image
2000 automatically switches to the receive
mode you want.
For example, if you have an answering
machine attached you could set your Image
2000 to switch to ANS/FAX mode from 6.00pm
to 9.00am so that it will take voice or fax
messages automatically, and then back to
TEL/FAX during the day.
SET UP
STOP

Setting up
13
12 Setting the receive mode
Your Image 2000 answers calls, and receives
faxes in one of five modes:
MANUAL
AUTOFAX
TEL/FAX
ANS/FAX
PC FAX
To set or change the receive mode
The currently set receive mode is shown in
the display.
Which setting is correct for you?
MANUAL When set to MANUAL you must
answer all calls by lifting the handset. If the
incoming call is a fax, press the START button
and replace the handset.
AUTOFAX In AUTOFAX mode, your Image 2000
automatically answers any incoming calls and
prepares to receive a fax. If the handset is
picked up before the machine answers an
incoming call, you can talk to the caller or press
the START button to receive a fax.
TEL/FAX When in TEL/FAX mode your Image
2000 answers calls after one ring and checks
for a fax signal. If it is not a fax call, the caller
is put on hold, the phone rings and the display
shows LIFT HANDSET to indicate you should
answer the call manually. If you do not lift the
handset before the ringing stops, your Image
2000 will assume it is a fax call and prepare to
receive a fax. To change the number of rings
before the call is answered, see page 50.
ANS/FAX
In ANS/FAX mode your Image 2000 can
operate with an answering machine. This
means that you can receive voice messages
and faxes.
All calls are answered automatically by the
answering machine and your outgoing
message is played. Callers can leave a
message. If the Image 2000 detects a fax signal
while the answer machine is operating, it will
automatically take control of the call and
receive the fax.
PC FAX In PC FAX mode your Image 2000
will receive and send faxes to a connected PC
with the fax application software installed. If
your PC is switched off, or the fax application
isn’t running, incoming faxes will be received
on your Image 2000 after 8 rings, as if it was in
AUTOFAX mode. You can send faxes from the
PC with the Image 2000 in any receive mode.
Faxes can always be sent directly from your
Image 2000, even when in PC FAX mode.
In order for the ANS/FAX mode to work, your
Image 2000 must be connected to an answering
machine - via the socket located just above the line
cord socket on the back of the base unit.

14
The telephone lets you make and receive calls
even if the mains power is disconnected.
Making telephone calls
Dialling using the handset
When you lift the handset the display shows
HANDSET IN USE. DIAL NUMBER. When you
hear the dial tone, dial the number you want.
To end the call, replace the handset.
Dialling without lifting the handset
(on-hook dialling)
•Press the button. Display shows LINE IN
USE. DIAL NUMBER. When you dial, you can
hear whether the number is ringing or
engaged.
•If the call is answered, pick up the handset
and begin talking.
Replace the handset to end the call.
To redial the last number
•Lift the handset or press the button.
•Press the REDIAL button. Display shows the
number as it is dialled.
Using the telephone, fax and
copier
Using the telephone,
fax and copier
When using on-hook dialling, make sure the
speaker volume is set to an audible level.
If the handset is lifted or the button is pressed
while a name or number is shown on the display,
your Image 2000 will dial the number after a short
pause.
REDIAL

Setting the speaker volume
Your Image 2000 has an built-in speaker that
enables you to monitor the progress of a fax or
phone call.
The speaker has three settings: LOW,
MEDIUM, HIGH.
To set the volume
•Press the button.
•Adjust the volume of the dial tone to LOW,
MEDIUM or HIGH using the § or ©
buttons.
•When the volume is set, press the
button.
•Press STOP to return to standby, or dial a
number.
One-touch names and
numbers
You can store a name, fax and phone number
under each of the one-touch buttons.
To store one-touch names and numbers.
•Press the SET UP button until the display
shows ONE TOUCH SET UP.
•Press the button. Display shows ONE
TOUCH SET UP. SELECT ONE-TOUCH KEY.
•Press the ONE-TOUCH button you want.
Display shows the one-touch button number
and ENTER NAME. You can now enter a
name. If a name has been previously
entered, the display shows EDIT NAME.
(See page : To edit one-touch names and
numbers)
You can enter a name of up to 20 characters.
For example, to enter the name JOHN:
•Press the 5button until the display shows J
•Press the 6 button until the display shows O
•Press the 4 button until the display shows H
•Press the 6button until the display shows N
15
When you set your Image 2000 to HIGH or LOW,
the machine gives two beeps.
Use the ©button to move forward through the
display. Use the §button to delete characters.
If you pause for more than one minute when
entering your ID, your Image 2000 will
automatically revert to standby and any changes you
have made will NOT be saved.
Using the telephone,
fax and copier
SET UP
STOP
STOP

Sub addresses and passwords
In addition to name, fax and phone numbers,
you can also store a sub-address number and a
password, each up to 20 digits long.
A sub-address is like a mailbox at the receiving
machine and faxes sent to this mailbox can
normally only be accessed by someone who knows
the sub-address. Not all fax machines that you send
to have this facility.
A password can be used when polling a document
from another machine. It provides security and the
password must be the same as the password set at
the polled machine. See POLLING, page 36.
Sub-addresses and passwords can only be used
with fax machines which comply with the
international fax standards.
Using the telephone,
fax and copier
16
•Press the button to confirm your
entry. Display clears then shows ENTER
FAX NO.
•Enter the fax number associated with the
name you have just added.
•Press the button to confirm. Display
shows ENTER TEL NO.
•Enter the telephone number.
•Press the button to confirm. Display
shows ENTER SUBADDRESS.
•Enter the subaddress number using the
keypad and press the button to confirm
your entry. Display shows ENTER
PASSWORD.
•Enter the password number using the
keypad and press the button to confirm
your entry. Display shows SELECT ONE
TOUCH KEY ready for you to enter another
name and numbers.
•Press the STOP button to return to standby.
If you want to go on to the next stage without
entering a number, just press without entering
any digits.

To put a pause in a one-touch memory
For such services as home banking, you may
need to use the PAUSE function. Storing a
pause is simple. Begin entering a number,
then, when you need to insert a pause, press
the PAUSE button. The display will show -.
Continue to store the rest of the number as
normal.
To dial one-touch fax numbers
•Insert a document into the document feeder.
•Press the ONE-TOUCH button you want.
•Press the START button to dial and send
the fax.
To dial a one-touch phone number
•Lift the handset or press the button.
•Press the ONE-TOUCH button you want.
The number is dialled automatically.
17
Using the telephone,
fax and copier
To edit one-touch names and numbers
•Press the SET UP button until the display
shows ONE TOUCH SET UP.
•Press the button. Display shows ONE
TOUCH SET UP. SELECT ONE-TOUCH KEY.
•Press the ONE-TOUCH button you want.
Providing a name has already been entered,
the display shows the name, the one-touch
button number and EDIT NAME.
•Use the keypad to change the name.
•Press the button to confirm the change.
Display shows the fax number and EDIT
FAX NO.
•Use the keypad to change the number.
•Press the button to confirm the change.
Display shows the telephone number and
EDIT TEL NO.
•Use the keypad to change the number.
•Press the button to confirm the change.
Display shows the sub-address number and
EDIT SUBADDRESS.
•Use the keypad to change the number.
•Press the button to confirm the change.
Display shows password and EDIT PASSWORD.
•Use the keypad to change the number.
•Press the button to confirm the change.
Display shows SELECT ONE TOUCH KEY.
•Select another one-touch button to edit
another entry or press the STOP button to
return to standby.
Special note
Your Image 2000 can send faxes to mailboxes but
it does not have its own internal mailboxes.
To return to standby at any time, press the STOP
button until the display shows the time and date.
Only entries that have been confirmed by pressing
the button are stored in the memory.
SET UP
STOP
START

Using the telephone,
fax and copier
18
If a number has not been previously entered, for
example, as a sub address, then the display will
show ENTER SUB ADDRESS not EDIT SUB ADDRESS.
To delete a one-touch entry
•Press the SET UP button.
•Press the §or ©buttons until the display
shows ONE-TOUCH SET UP.
•Press the button. Display shows SELECT
ONE-TOUCH KEY.
•Press the ONE-TOUCH button you want.
Display shows the name and EDIT NAME.
•Press the §button to delete the name.
•Press the button to confirm.
•Press the STOP button to return to standby.
One touch memory label
Keep a reminder of the names stored in the ONE-
TOUCH memory on the label. Remove the plastic
cover and the memory label and write in the names
alongside the relevant buttons, then replace the
label and plastic cover. Using a pencil makes it easy
to make any changes to the label.
Once a one-touch name has been deleted, the
associated fax and telephone numbers are
automatically deleted.
If you do not press any buttons for 60 seconds, your
Image 2000 automatically returns to standby.
SET UP
STOP