BT TWIN TALK User manual

BT Twin Talk ~ 4th Edition ~ 27th September ’02 ~ 4499BT Twin Talk ~ 4th Edition ~ 27th September ’02 ~ 4499BT Twin Talk ~ 4th Edition ~ 27th September ’02 ~ 4499 BT Twin Talk ~ 4th Edition ~ 27th September ’02 ~ 4499
Pull the backing paper off the other pad and press
it into the required position on to the skirting board
or wall (if you are fixing to the skirting board, take
care that you don’t fit the pad too close to the floor).
The pad on your Twin Talk will attach itself to the
pad on the wall under pressure.
Important
We recommend that you add further BT Twin
Talks to other telephone sockets in your home or
office. Any phones connected to your telephone
line which are not plugged into a Twin Talk:
•will ring to all incoming call s
•will ring a few seconds before phones connected
to a Twin Talk
•may interrupt calls being made on other Twin
Talk extensions
•do not offer call Guard all privacy
(see Guard all) so users can listen into calls
and talk to your callers
•may interfere with the operation of other Twin
Talk extensions
Using your BT Twin Talk with a fax
machine/PC fax modem
Your Twin Talk system can be used to provide a
second telephone number for your fax. This can
be a fax machine or the fax modem and software
installed on your PC.
Twin Talk ensures the callers dialling your fax
number will only be connected to your fax machine,
while callers dialling your phone number will ring
your telephone.
Note
If giving your fax machine the new number, try a
test call to make sure the number works. A few fax
machines will only answer to the normal ringing
pattern of your existing number.
If the new number does not work on your fax,
then use your existing number for fax and your
new number for phone calls.
BT Twin Talk ~ 4th Edition ~ 27th September ’02 ~ 4499 BT Twin Talk ~ 4th Edition ~ 27th September ’02 ~ 4499 BT Twin Talk ~ 4th Edition ~ 27th September ’02 ~ 4499 BT Twin Talk ~ 4th Edition ~ 27th September ’02 ~ 4499
Switch setting for new telephone number.
Important
Your Twin Talk will be operational about 12
seconds after installation.
5Plug in the second Twin Talk
Follow steps 1-4 shown previously to
connect your second Twin Talk to your
other wall socket.
Wall mounting your BT Twin Talk
You can fix your Twin Talk to the wall or skirting
board using the sticky pads provided.
First separate the two pads.
Pull the backing paper off one pad and press it over
the square shape on the battery cover.
3Connect the first Twin Talk
Unplug your telephone from the
wall socket.
Plug the Twin Talk into the wall socket.
Plug your telephone into the Twin Talk.
Note
If you subscribe to Broadband, ensure that your
Twin Talk is plugged into the Broadband
microfilter.
4Set the switch
If you want your existing number to ring
on this telephone, ensure that the switch
is set towards the Twin Talk telephone
socket.
Switch setting for existing telephone
number.
For your new number to ring at this phone,
move the switch towards the Twin Talk
line cord.
Installing BT Twin Talk
Twin Talk has been designed for simple connection
to your existing telephone wiring and sockets.
You can install Twin Talk:
•for two phones
•for a phone and fax/modem
•as a Mini Business System which automatically
transfers an unanswered call to another phone,
see ‘Creating a Mini Business System’.
Check the switch
Make sure the switch is towards the
Twin Talk telephone socket.
2Pull out the battery saver tab
Note
If the batteries are exhausted, telephones will not be
able to make or receive calls and therefore cannot be
used to connect to the emergency services. In these
circumstance s you should connect the telephone
directly to the telephone wall socket.
Setting up
The BT Call Sign service gives you two telephone
numbers on your telephone line – your existing
number and a new number.
Note
BT all Sign is only available on BT exchange lines.
Twin Talk will not work on connections provided
by other telephone service providers.
Your first 3 months use of the all Sign service is
provided free with your Twin Talk pack.
To connect to BT Call Sign
Call BT on freefone 0800 169 1406 to
connect to your Call Sign service.
Lines are open 8.30am-5.00pm,
Monday to Friday.
The BT Customer Services Advisor will
ask for your name, address and the date
you want your Call Sign service to be
connected.
Please be ready to quote the PIN number
on the back page of this user guide.
The Advisor will give you your new
telephone number. The new number can
be listed in the telephone directory, to list
your new entry ring BT on 150.
Note
Your BT bill will show the cost of keeping the all
Sign service along with a credit to cover the first
three months charge. After three months, all
Sign will be continued automatically at the usual
quar terly pr ice.
Introduction
Unpacking
If anything is missing, please contact your place
of purchase immediately.
Two Twin Talks each with 2 X AA batteries fitted
Two fixing pads
For your records
Date of purchase:
Place of purchase:
For guarantee purposes proof of purchase is
required so please keep your receipt.
Safety information
General
Do not dismantle your Twin Talk.
Never dispose of batteries in a fire. There is a
serious risk of explosion and/or the release of
highly toxic chemicals.
Do not expose your product to direct sunlight,
extreme cold or place it near heating appliances.
Do not submerge any part of your product in
water and do not use it in damp, humid or wet
conditions.
Do not expose your product to fire, explosive or
other hazardous conditions.
Cleaning
Simply clean with a damp (not wet) cloth, or an
anti-static wipe. Never use household polish as
this will damage the product. Never use a dry
cloth as this may cause a static shock.
At a glance
Top
Twin Talk
Switch
Selects whether
the attached phone
will ring to your
existing or new
phone number.
Ring LED
Indicates your line is
ringing when either
your existing or new
number is called.
It will flash a few
seconds before any
phone begins to ring.
Battery
compartment
cover
2 x AA batteries
Twin Talk line
cord to wall socket
Twin Talk socket for connection
of your telephone, fax or modem
Underneath
Twin Talk
For BT Twin Talk to operate correctly you mu t ub cribe
to BT’ Call Sign ervice. A quarterly fee i payable.
The Call Sign ervice i not available on cable or from
any other telephone ervice provider.
User
Guide
BT Twin Talk
Allows you to route incoming
calls to the phone of your choice
Battery Saver Tab
Space for Wall
Mounting Pad
Release Catch
Product Label
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BT Twin Talk ~ 4th Edition ~ 27th September ’02 ~ 4499BT Twin Talk ~ 4th Edition ~ 27th September ’02 ~ 4499 BT Twin Talk ~ 4th Edition ~ 27th September ’02 ~ 4499BT Twin Talk ~ 4th Edition ~ 27th September ’02 ~ 4499BT Twin Talk ~ 4th Edition ~ 27th September ’02 ~ 4499 BT Twin Talk ~ 4th Edition ~ 27th September ’02 ~ 4499 BT Twin Talk ~ 4th Edition ~ 27th September ’02 ~ 4499
3Connect a telephone to Twin Talk.
4Get somebody to call your existing telephone
number. The telephone should ring when the
switch is set towards the telephone socket
(see Installation section 1) but not when it is in
the other position, (you can move it whilst the
phone is ringing).
5Repeat with the other Twin Talk. If Twin Talk
works then the problem must be within the
internal wiring.
Help website
Additional help and advice is available by visiting
the www.twintalkhelp.com website.
To replace the batteries
Unplug from wall socket.
Each Twin Talk takes 2 x AA batteries.
Remove battery compar tment cover.
Remove old batteries and then ensure
the switch is towards the Twin Talk
telephone socket.
Insert new batteries as indicated and
replace cover.
Use this guide to re-set your Twin Talks
as before.
Offices worldwide
The telecommunications services described in this publication are
subject to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms any part of any contract.
Touchtone™is a registered trade mark of
British Telecommunications plc in the UK.
© British Telecommunications plc 2002.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
Designed by: The Art & Design Par tnership Limited.
Printed in China. TwinTalk. Issue 1 (9/02) 4
PIN Number
1Unplug the Twin Talk from the wall socket.
2Open the battery compar tment cover and
remove one of the batteries.
3Set the switch towards the Twin Talk line cord.
4Replace the battery and batter y compar tment
cover.
5To set the phone to answer calls to your existing
number, move the switch towards the Twin Talk
telephone socket.
6To set the phone to answer calls to your new
number, leave the switch where it is.
The Caller Display signal is now blocked for this
phone and the callers number will not be displayed.
All other phones connected to your line will still
receive Caller Display information.
Note
If you want your Twin Talk to pass the Caller
Display signal on to your phone again, then follow
steps 1 to 6 above but ensure that the switch is set
towards the Twin Talk socket at step .
M Caller Displa box isn’t working properl ?
Plug it directly into the wall socket and then
connect the Twin Talk to it.
Testing your Twin Talks:
1Disconnect all the telephones connected to
your line.
2Connect a Twin Talk to the master socket (the
first socket in the house).
Help
If all phones ring no-matter which number
is called ou ma have one of the following
problems
There may be a fault in your internal wiring.
It is most likely that the line polarity is reversed
on one or more of your extensions. For further
information log on to www.twintalkhelp.com.
You may have a phone on your line which is not
plugged into a Twin Talk.
Cannot make or receive calls through m
Twin Talk?
Can you make and receive calls at this extension
without Twin Talk connected. If not then the
extension is wired incorrectly. For further
information log on to www.twintalkhelp.com
The battery saver tab has not been removed.
The batteries may be flat, incorrectly fitted or have
been removed. Replace them as shown opposite.
Problems with Caller Displa ?
Sometimes my phone does not:
• show Caller Display information
• clear Caller Display information
• light up the display
This is the reaction of some phones in response to
the pause between the caller display information
being received and the point at which the phone
begins to ring.
While this may limit the caller information display
on some calls, it is not a fault with your Twin Talk
or telephone.
M cordless DECT phone rings once, even though
the number allocated to it was not dialled?
On some DECT cordless phones that use the Caller
Display service, the phone may begin to ring even
though its number was not called. The phone is
ringing in response to the Caller Display signal.
You can set up Twin Talk to block the Caller
Display signal to this phone.
GuardCall
BT Twin Talk protects calls from being interrupted
if someone else lifts a handset on a phone connected
to your telephone line through another Twin Talk.
So, for example, if your PC is connected to the
Internet you will not lose the call or any data
being transferred.
Note
Your PC will work as normal when connected via
Twin Talk.
To transfer an incoming call to another
Twin Talk extension
Replace the handset on the phone where
the call was answered.
Pick up the handset on the other Twin
Talk extension.
Note
When transferring a call, Twin Talk GuardCall
ensures that only one phone can be connected to
the call at any one time.
Ringback
If you use the BT Ring Back service to let you know
when an engaged number is free, all your phones
will ring, irrespective of the switch setting on your
Twin Talks.
Note
Twin Talk takes a few seconds to process incoming
calls therefore your phone will not star t to ring
until a few seconds after ringing is first applied to
your line. This should be taken into consideration
if you use auto answer devices such as fax
machines, answering machines or BT Call
Minder. For further information log on to
www.twintalkhelp.com
Creating a Mini Business System
You can use BT Twin Talk in your office or home to
set up a Mini Business System, giving you:
•Separate numbers – for different people
or departments.
•Fewer missed calls – if an incoming call to either
phone number is not answered within a few rings,
your other Twin Talk extension will then start
to ring.
To set up our Twin Talks
as a Mini Business S stem
Unplug Twin Talk from the wall socket
Remove and then replace one of the
batteries.
Slowly and deliberately move the switch
backwards and forwards four times.
Follow ‘Installing Twin Talk’ steps 3 and 4.
Repeat on other Twin Talk.
To remove the Mini Business option
from Twin Talk
Follow Step 1 of the ‘Installing Twin Talk’
section of this guide.
Remove and replace one of the batteries
and then follow Steps 3 and 4 of the
‘Installing Twin Talk’ section.
General information
Your BT Twin Talk is guaranteed for a period of 12
months from the date of purchase.
Subject to the terms listed below, the guarantee will
provide for the repair of, or at BT’s or its agent’s
discretion the option to replace the Twin Talk or
any component thereof, (other than batteries),
which is identified as faulty or below standard, or as
a result of inferior workmanship or materials.
Products over 28 days old may be replaced with a
refurbished product.
The conditions of this guarantee are:
•The guarantee shall only apply to defects that
occur within the 12-month guarantee period.
•The equipment is returned to BT or its agent as
instructed.
•This guarantee does not cover button and any
faults or defect caused by accidents, misuse, fair
wear and tear, neglect, storm damage, tampering
with the equipment, or any attempt at adjustment
or repair other than through approved agents.
•This guarantee does not affect your
statutory rights.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee
period has ended, the repair must meet the
approval requirements for connection to the
telephone network. We recommend that you
contact BT’s approved repair agent, Small Planet
Technology on 01792 513225 or a local qualified
repairer.
Ringer Equivalence Number
All items of telephone equipment have a Ringer
Equivalence Number (REN), which is used to
calculate the number of items which may be
connected to any one telephone line. Twin Talk has
a REN of 0. Any other instrument provided by BT
may be assumed to have a REN of 1 unless
otherwise stated. A total REN of 4 is allowed.
Twin Talk is a UK Registered Trademark
22080229
Twin Talk is a UK Registered Design 2104768
Twin Talk is a the subject of UK Patent
Application 0122899.8
Declaration of Conformit with European
Communit Directive 1999/5/EC.
The Declaration of Conformit ma be viewed at
www.twintalkhelp.com
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