Burco 069801 User manual

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INSTRUCTION MANUAL
Autofill Wallmount Water Boilers
(Filtration & Non-Filtration models)
© Glen Dimplex. All rights reserved. Material contained in this publication may not be reproduced in whole or
in part, without prior permission in writing of Glen Dimplex.
These instructions cover the following Burco models:
Burco Autofill Filtration: 5L –069801, 10L - 069818
Burco Autofill (without Filter): 3L –069924, 7.5L - 069931
Burco is part of the GDC Group Limited, trading as,
Glen Dimplex Heating & Ventilation
Web: www.gdhv.com
Millbrook House, Grange Drive, Hedge End, Southampton, SO30 2DF.
Customer Service Tel: +44 [0]344 879 3588
Email: [e-mail]
www.burco.co.uk

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Content Page
About my product (please complete the details below) 2
Warning and Precautions 3-4
Introduction 5
Warranty Period 5
Accessories Kit 5
Technical Data 6
Installing Burco water boiler 6
Operating Instructions 9-12
Descaling & Cleaning advice and information 13-14
Changing Water Filter 14
Troubleshooting 15
Spare / Replacement Part information 16
Frequently asked questions (FAQ’s) 17
Warranty Information 18-19
About my product
Please take some time to complete the information below, it may save time if you
need to contact us for any reason.
Model Number
0
6
Serial Number
(this can be found on the data badge
on the back of the product)
Date of purchase
Purchased from
In your instruction pack you will find a duplicate data badge which contains all the critical information
above. You can peel off the backing and stick in the box below:

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Warnings and Precautions
WARNING. THIS SYMBOL MEANS THERE IS A RISK OF
PERSONAL INJURY.
IMPORTANT. THIS SYMBOL MEANS THERE IS A RISK OF
DAMAGING THE APPLIANCE.
THIS APPLIANCE MUST BE INSTALLED, COMMISSIONED
AND SERVICED BY A QUALIFIED PERSON IN ACCORDANCE
WITH THE NATIONAL AND LOCAL REGULATIONS IN FORCE
IN THE COUNTRY OF INSTALLATION. ALSO TAKE INTO
CONSIDERATION.
HEALTH AND SAFETY AT WORKS ACT
IEE REGULATIONS
BS CODES OF PRACTICE
LOCAL AND NATIONAL BUILDING REGULATIONS
LOCAL AND NATIONAL WATER REGULATIONS
THIS APPLIANCE MUST BE INSTALLED IN LOCATIONS
OVERSEEN BY TRAINED PERSONNEL
THIS APPLIANCE CAN BE USED BY CHILDREN AGED
FROM 8 YEARS AND ABOVE AND PERSONS WITH REDUCED
PHYSICAL SENSORY OR MENTAL CAPABILITIES OR LACK
OF EXPERIENCE AND KNOWLEDGE IF THEY HAVE BEEN
GIVEN SUPERVISION OR INSTRUCTION CONCERNING USE
OF THE APPLIANCE IN A SAFE WAY AND UNDERSTANDING
THE HAZARDS INVOLVED. CHILDREN SHALL NOT PLAY
WITH THE APPLIANCE. CLEANING AND USER MAINTENANCE
SHALL NOT BE MADE BY CHILDREN WITHOUT
SUPERVISION.

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DISCONNECT APPLIANCE BEFORE SERVICING,
MAINTENANCE OR CLEANING.
IF THE SUPPLY CORD IS DAMAGED, IT MUST BE
REPLACED BY THE MANUFACTURER, ITS SERVICE AGENT
OR SIMILARLY QUALIFIED PERSONS IN ORDER TO AVOID A
HAZARD.
DO NOT IMMERSE CORD, PLUG, OR WATER BOILER IN
WATER OR ANY OTHER LIQUID.
THE FLEXIBLE HOSE CONNECTED FROM THE OVER
FLOW ALSO ACTS AS A VENT FOR THE APPLIANCE. UNDER
NO CIRCUMSTANCES SHOULD THIS FLEXIBLE HOSE
BECOME BLOCKED OR RESTRICTED IN ANY WAY.
THIS APPLIANCE MUST ONLY BE USED FOR HEATING
WATER.
THE UNIT MUST BE INSTALLED ON A SOLID CONCRETE
/ BRICK OR OTHER SUITABLY ROBUST WALL, WITH
APPROPRIATE FITTINGS BY A QUALIFIED FITTER. THE
COMPANY DOES NOT ACCEPT ANY RESPONSIBILITY FOR
THE SAFETY OF ANY UNIT NOT INSTALLED IN THIS WAY.
DURING OPERATION PARTS & SURFACES MAY BECOME
HOT –AVOID ACCIDENTAL CONTACT.
THIS APPLIANCE IS NOT SUITABLE FOR OUTDOOR USE
OR AN AREA WHERE WATER JET COULD BE USED.

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Introduction
Thank you for purchasing this Burco Autofill Water Boiler.
To ensure you obtain the full benefits from your new appliance:
Please read this instruction book carefully and follow all advice given. Please pay particular attention
to any warnings.
If you are unsure of any aspects of the information provided, or the setup and performance of the
product, please contact our Aftersales team on +44 [0]344 879 3588.
This boiler are intended for commercial use as detailed in these instructions. The Company has a policy of
continuous improvement in product quality and design. The company therefore reserves the right to change
the specification at any time.
Warranty Period
This Burco boiler comes with a comprehensive 1 year parts and labour warranty (069924 & 069931). If
you have purchased a Burco boiler with a water filter, then the warranty is 2 years parts and labour
(069801 & 069818).
(Please see page 17 &18 for full warranty information)
The warranty does not cover:
Consequential damage arising out of any failure acceptable under warranty.
Accidental damage or misuse as detailed in these instructions.
Unauthorised alterations made to the appliance that aren’t made by a Burco-approved engineer.
Consumable items such as filter cartridges.
Any damage due to incorrect installation, or build-up of scale or food debris.
It is important that you descale your water boiler regularly, particularly in hard water areas.
Failure to descale your water boiler, or replace your filter cartridge when
prompted to do so, will invalidate your warranty.
Accessories Kit
Descale Drain Tube
Blanking Grommets
Wall Bracket
¾ to ¼ Adaptor
Instructions
Booklet

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Technical Data
Model
3L
5L
7.5L
10L
Height (mm)
301
486
451
586
Width (mm)
344
Depth (mm)
234 (310 inc. tap)
Capacity (Litres)
3
5
7.5
10
Weight (Kg) *dry
10
11.5
11
13
Ambient Temperature
5˚C – 30˚c
Water Inlet Pressure
1 - 8 (Bar)
Voltage
220-240V (50/60Hz)
Sound pressure
<70db
Installing Burco boiler
Mounting to wall
Please ensure there is at least 220mm of clearance below the boiler to allow for filter changes, the location
must be frost free.
The unit must be installed on a solid concrete / brick or other suitably robust wall, with
appropriate fittings by a qualified fitter. The company does not accept any responsibility for the safety
of any unit not installed in this way.
1. Mark the position of the 2 mounting holes 300mm apart as shown in the diagram below.
2. Ensure the marked positionas are level.
3. Drill the wall and insert suitable wall plugs and screws.
4. Fix the wall bracket, from the accessory kit, to boiler. 4.5mm hole screws toboiler, this screw is included
and can be found in the base of the boiler.
5. Hang the boiler on the two top lugs and locate the third hole position.
6. Drill the wall and insert suitable a wall plug.
7. Fix the boiler to the wall using a suitable screw.
Wall Bracket
300mm
Top Lugs
Wall Bracket

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Before connecting to the power supply
Remove all packaging and plastic coating from the appliance.
Check the unit has not been damaged in any way during transportation. Report any damage to the
company who sold you the boiler right away.
Check the available power supply corresponds to that shown on the rating label of the appliance, which
must be A.C. (Alternating Current).
Ensure the yellow steam cap is removed from the steam vent prior to powering appliance.
Connecting to the water supply
Connection to the cold water supply and the appliance should only be made by the hose supplied.
In hard water areas, it is always advisable to fit an inline filtration unit to limit scale build-up. If you have
purchased a Burco boiler that does not have a water filter system included, we recommend you fit a
separate water filter between the boiler and the mains supply.
Always ensure mains water supply is turned off, or localised isolation valves are closed before
attempting to connect boiler to the mains water supply.
The inlet water connection to the inlet solenoid valve is ¾” BSP, this should be connected to the mains
water supply via an accessible isolating tap.
The blue pipe at the bottom of the boiler connects to the grey fitting which is shown in picture 1 above.
Firmly push the blue pipe into the small outlet hole on the grey fitting.
Ensure grey connection is screwed tight on the mains water supply and not leaking, forming a cold
water feed from the mains water supply to the Burco boiler.
Do not use old water hoses.
Venting
There is a possibility the steam vent may discharge hot or cold water and/or steam into the local vicinity
of the boiler. If uncontrolled, steam or water damage may occur in this area. It is recommended that
the vent on the base of the boiler is plumbed to a safe visible location.
Please ensure that any building and/or water regulations are fully adhered to.
STEAM VENT
1.
2.

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Electrical Connection
Electrical Safety
All electrical work must comply with all relevant wiring regulations and carried out by a qualified
electrician.
To protect against fire, electric shock and personal injury, do not immerse cord, plug, or water boiler in
water or any other liquid.
If the supply cord is damaged, it should be replaced by the manufacturer, its service agent or similarly
qualified persons in order to avoid hazard.
This appliance must be earthed.
The wires in the mains lead are coloured in accordance with the following code:
Green & Yellow Wires Earth E
Blue Wire Neutral N
Brown Wire Live L
Means of isolation with at least 3mm contact separation in all poles must be incorporated into fixing of this
appliance.
The fixed wiring insulation must be protected by insulated sleeving having a temperature of at least 60˚C.
Supply cords should be oil resistant, sheathed flexible cable not lighter than ordinary polychloroprene or
equivalent elastomer sheathed cord (code 60227 IEC 57).
The appliance is supplied with a terminal block suitable for flexible wires up to 6mm².
Overflow and Drainage
As an option, the boiler overflow outlet may be connected to a drainage system.
There may be some steam emitted from the vent at the base of the appliance during the initial fill stages
(or if the tank is refilled after being fully emptied) but this will reduce as the volume of water increases in the
tank. As an alternative, a flexible hose may be used redirected steam to a sink/draining board.
The flexible hose connected from the over flow also acts as a vent for the appliance. Under no
circumstances should this flexible hose become blocked or restricted in any way.

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Operating Instructions
Burco boilers are designed for continuous operation and should only be switched off for the purpose of
maintenance or emergency.
Boiler Overview
This product is supplied with a power cord. Connection to electrical outlet is required and should be carried out by
qualified personnel to the appropriate standards. Appliance not available with a standard 13Amp UK 3 pin plug.
Controller Overview
Before general use, please follow these important commissioning steps:
Ensure boiler is connected to the mains water supply.
Turn on the mains power and press and hold the power button for 10 seconds. The boiler should begin
filling and heating.
Ensure boiler is set to 98˚C, fully drain the boiler contents from the tap and repeat. Boiler should be fully
drained twice before general use.

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Controller Set Up
Touch Screen Display (filtered models only):
The LCDscreen will illuminate with the Burco logo. The
default temperature and the time will flash waiting to be
set. The hour figure will flash. Use the scroll buttons
and press MENU to set when the correcttime is shown.
To change default temperature, press UP/DOWN
SCROLL buttons to adjust to required temp.
Touch Screen Safety Lock:
Pressing and holding both the MENU and the UP
SCROLL button for 3 seconds activates the screen lock
function. When the Screen Lock function is active
settings cannot be changed. Press and hold the same
buttons to deactivate the screen lock function. If in
locked mode, the lock logo will blink on the screen for
a couple of seconds if any button is pressed.
Set Time:
Press MENU, SET CLOCK will be highlighted. Press MENU to enter the SET CLOCK menu. The time will be
displayed and the hour value will be flashing. Use the SCROLL buttons to select the correct value then press
MENU. The minute values will now be flashing. Use the SCROLL buttons again to select the correct values.
To store the time press MENU button again, this will also take you back to the SET UP menu. To exit the
SET UP menu press the STANDBY button.
Set Temperature:
Use the UP and DOWN buttons to adjust the temperature. Press and hold the UP or Down buttonfor 3 seconds
before setting desired temperature.
UP
DOWN
STANDBY
MENU
STANDBY
SETTINGS
ECO MODE

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Screen Settings:
Press MENU and navigate down using the SCROLL button until SCREEN SETTINGS is highlighted, and then
press MENU. For the backlight brightness, the values will flash. Use the SCROLL buttons to choose between
5 levels of backlight brightness. Hold MENU to store. Now the contrast values will flash. Repeat for thecontrast.
Hold MENU to store and to exit.
Language:
Press MENU and navigate down using the SCROLL button until LANGUAGE is highlighted, the press
MENU. Scroll down to which language you want. Hold MENU to store and exit. Luxembourgish can also
be selected in this menu.
Eco Mode (Filter models only):
When no water is drawn from the boiler in 2 hours, the eco mode is engaged. The backlight turns off and the
only data displayed is the Burco logo along with the time and the status indicator. Water should be drawn off
to resume normal operation. To set the Eco mode timer, simply scroll down to ‘ON’ to set the desired time.
Once you are happy with the time that has been set, press the menu button to confirm this. This will then take
you to ‘OFF’, where you can then set the time that you want the Eco mode to finish. If you want to turn the Eco
mode off altogether, simply scroll down and select ‘OFF’.
TO EXIT MENUS, PRESS THE STANDBY BUTTON
LANGUAGE
ECO MODE
SCREEN SETTINGS
SET CLOCK
ECO MODE
LANGUAGE
SET CLOCK
SCREEN SETTINGS
ENGLISH
DEUTSCH
FRANÇAIS
ESPAÑOL
HOLANDÈS
ITALIANO
ECO MODE
SET CLOCK
SCREEN SETTINGS
LANGUAGE

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Heating up:
HEATING will flash on controller screen during the
heating up period. LOW TEMP may be shown on the
screen during this time. When selected temperature is
achieved –READY is shown.
Filling:
Once the INITIAL SET UP is complete, the filling process
will start. The LCD Screen will show the word FILLING.
After the filling is complete, the heating will start until it
reaches the settemperature. The LCD Screen will show
the word HEATING.
Filter Life (Filtration models only):
During operation, the bars fill to represent filter usage. Once
exhausted, all the bars are solid and the fault code for
changing the filter is displayed. The unit should be powered
down. Filters replaced and filter counter reset (refer to
replacement parts).
Power Down:
To power down the product, the STANDBY button should be
held when on the normal operation screen for 10 seconds.
The shutdown screen will appear and using the scroll
buttons, ‘Yes’ should be selectedby pressing MENU. The unit
will thenshutdown.
Tap function:
The tap can be changed between a controllable and constant
flow. For ‘Controllable’ flow, simply pull the plastic handle
towards from you to dispense water and release to stop, see
image 1. If you turn the plastic tap handle through 180 degrees,
the tap will be in ‘Constant’ mode, see image 2. Now when you
pull the tap towards you, it will remain locked downwards in an
‘open’ state until you lift the black handle back upwards to stop.
The tap function is the same on tap models on both our Filtered
and Unfiltered boilers.
Always take care when operating the tap as the water will
be boiling hot.
1.
2.

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Cleaning and Descaling advice and information
Descaling
The descaling procedure must be performed by suitable personnel as it requires the removal of panels from
the boiler and access to live electrical components. Always use a descaling agent suitable for stainless steel.
1. Isolate the boiler from electrical supply.
2. Allow the water to cool to approximately 60oC
3. Lift up the lid on the top of the boiler (Picture 1).
4. Twist the black tank cap clockwise and remove it. (Picture 2)
5. Add descaling agent through opening (Picture 3) in accordance with manufacturer’s instructions.
6. Replace the black tank cap (anti-clockwise) and ensure it is secure.
7. Turn on the electricity and allow the boiler to operate normally for approximately 45 minutes.
8. Isolate / turn off the boiler and allow to cool down.
9. Remove the tank cap again, to inspect the tank and level detectors for scale deposits.
10. Drain and flush the de-scaling agent from the tank, using tap on the front of theappliance.
11. Todrain the tank completely, remove panel under appliance (picture 4), locate the drain valve (picture 5) & attach
overflow pipe (picture 6)
12. Connect a hose from the overflow pipe into a bucket and open the valve to drain the tank.
13. When empty, close the valve and replace panel removed in step 12.
14. Replace tank cap and lid.
15. Turn the boiler back on.
It is important that you descale your water boiler regularly, particularly in hard
water areas.
Failure to descale your water boiler, or replace your filter cartridge when
prompted to do so, will invalidate your warranty.
1.
2.
3.
4.
5.
6.

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Changing Water Filter (Filtered models only).
The boiler will alert when a new filter cartridge is required. The boiler should be descaled in conjunction with
the filer change, see page 14 of instructions.
The water filter cartridge is unique to Burco. Only Burco “BC02” replacement filter (Part No. 01/74334/0)
will fit these models. Please either purchase a replacement from your catering equipment supplier, or
alternative order replacements via: +44 [0]344 879 3588 www.burco.co.uk
Failure to use the correct filter cartridge will affect performance and invalidate the boilers warranty.
Cleaning Instructions
It is recommend that your water boiler is cleaned on a regular basis. Failure to do so may result in
the appliance not operating to its full potential and may invalidate your warranty.
Disconnect from the electrical supply before cleaning and allow water boiler to cool.
Do not immerse the water boiler in water or any other liquids and take care to keep water away from
the supply cord and connections. Do not use a water jet or steam cleaner.
External Cleaning
Wipe the external surfaces & dispensing tap of the appliance with a damp cloth. It is recommended that this is
done dailyto prevent lime scale build up. Stubborn stainsmay be removedusing a good stainless steelcleaner
or non-abrasive cleaner. Hard to reach areas should be cleaned using a soft brush & mild cleaning solution.
Failure to clean on a regular basis may invalidate your warranty.
1. Locate the filter below
the boiler.
2. Twist cartridge anticlockwise & remove.
(residual water may be present)
2.
3. Remove all film and packing,
insert new filter cartridge.
1.
4. Twist the cartridge clockwise
until locked in position.
5. To reset filter timer, PRESS & HOLD the UP
& DOWN buttons until you hear a beep.

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Troubleshooting
If you believe your Burco Boiler isn’t working correctly, please contact our Aftersales Team
on +44 [0]344 879 3588.
If you experience any problems with the water boiler, please contact our Aftersales team on +44 [0]344 879
3588. To ensure we can offer you the best possible service, please ensure you have the product code and
serial number available (from page 2).
Your boiler is fitted with a fault system that is able to detect fault conditions. Some of the conditions are less
serious and the boiler will continue to operate normally, while other faults are more serious and will disable
the appliance. Before calling the service line, switch off appliance at the main supply, then draw off a small
amount of water and switch back on after 10 minutes. If the fault continues, please call the service line for
advice on +44 [0]344 879 3588.
QR codes that appear on the screen can be scanned using an iPhone, Android and Windows device, which
will take you to the Burco website.
Disposal
At the end of the appliances useful life, it should not be disposed of with household waste. Please recycle
where facilities exist. Check with your local authority for recycling facilities and advice in your area.
Important
For electrical products sold within the European Community. At the end of the electrical products useful life it
should not be disposed of with household waste. Please recycle where facilities exist. Check with a Local
Authority or retailer for recycling advice in your country. Batteries should be disposed of or recycled in
accordance with WEEE Directive 2012/19/EU. Packaging should be recycled where possible.

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Spare / Replacement Parts
Genuine replacement Burco parts must be fitted. If generic non-Burco parts are fitted, you may
prevent your appliance from operating safely and in the most efficient manner and also invalidate your
warranty.
Description
069801
069818
069924
069931
VALVE solenoid 3/4" BSP R90884
X
X
X
X
ADAPTOR 3/4-1/4 JG C1320816S
X
X
X
X
SWITCH L95C thermal cut out
X
X
X
X
ELEMENT 3KW CT
SP04/19670/0
SP04/19670/0
SP04/19670/0
SP04/19670/0
SWITCH thermal L130 MR (16Amp
X
X
X
X
SEAL TANK CT / WM
SP083388800
SP083388800
SP083388800
SP083388800
LID TANK CT / WM (SELF)
SP01/74379/0
SP01/74379/0
SP01/74379/0
SP01/74379/0
CAP TANK ACCESS
X
X
X
X
TUBE 1/4LLDPE PE-08-BI-0500F-
X
X
X
X
SURROUND TAP
X
X
X
X
TAP DISPENSE CHROME #1026039
X
X
SP01/74336/0
SP01/74336/0
CONTROLLER 3KW ADV
X
X
SP083634400
SP083634400
PANEL FRONT FORMED
SP04/19676/0
SP04/19675/0
SP21/74526/0
SP21/74527/0
LID FIXED
SP01/74352/0
SP01/74352/0
SP01/74352/0
SP01/74352/0
LID LIFT OFF
SP01/74515/0
SP01/74515/0
SP01/74515/0
SP01/74515/0
HEAD FILTER H2O
X
X
N/A
N/A
CARTIDGE FILTER H20
X
X
N/A
N/A
TRAY DRIP CT
N/A
N/A
N/A
N/A
DRIPTRAY INSERT F
N/A
N/A
N/A
N/A
HOSE WATER INLET 3/4"
N/A
N/A
N/A
N/A
ELBOW 1/4 stem JG P1220808S
X
X
X
X
SENSOR assy upper AF (Medium Length)
SP083632506
X
X
X
SENSOR assy descale AF (Shortest length)
X
X
X
X
SENSOR assy low (Longest length)
SP083632504
SP083632504
SP083632505
SP083632504
ELBOW 3/8-1/4 JG P1211208S
X
X
X
X
SCREW foot
N/A
N/A
N/A
N/A
HEAT SINK COMPOUND
X
X
X
X
For further information or to purchase spare parts, please contact our Aftersales team on +44 [0]344879 3588.
Please ensure you have the details of the model and serial numbers to hand. These can be found in the “About
my product” section on page 2. These can also be found on the data label at on the back of the appliance
Master File SM 027 REV 01

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Frequently Asked Questions (FAQ’s).
The following list of FAQ’s may help you with any information or problems with your Burco boiler.
Alternatively, please contact our Aftersales Team on +44 [0]344 879 3588 if your question is no covered below
or if you aren’t sure about something.
1. Are there any restrictions as to where I should locate my Burco waterboiler?
a. Yes,your appliance should be positionedon aflat, vertical wallthat is capable of taking theweight
of the appliance when full of water.Consideration must also be givento serving requirements and
safe operational access to the appliance must also be ensured. For a detailed overview of
installation requirement, please refer to page 6 of this instruction book.
2. There is no water coming from the tap?
a. Check that the appliance is connected to mains power/water and that there is no blockage/kink
in the supply hose.
3. My screen is not illuminating?
a. Check the appliance is connected to mains power and turned on then adjust thebrightness/contrast
setting if required.
4. My boiler displays ‘CHANGE FILTER’?
a. Replace filter and reset the filter counter. If you need further helpplease contact our Aftersales Team
on +44 [0]344 879 3588.
5. The water from the tap is cold?
a. Check appliance is connected to mains power and set temperature at the desired setting.
6. The water in my appliance has a strange taste?
a. All new appliances must be heated and drained tosanitise. Follow the instructions outlined on page
9 to complete this process.
7. What Warranty does my water boiler have?
a. Your Burco boiler will come with a 1 year parts and labour warranty. If you have purchased a boiler with
awaterfilter,it will comewitha2yearspartsandlabour warranty.Pleasesee the ‘Warranty’ section on
page 5for details.
8. My boiler doesn’t seem to be heating what is wrong with it?
a. It could be that your boiler requires descaling. Follow the instructions on page 14 to do this.
Regular descaling is the responsibility of the site. If the boiler has not been descaled when
our Service Engineer visits, the service call will be chargeable.
9. Can I purchase any replacementparts?
a. Yes, we have a number of replacement parts available. If you require any spare parts, please
do not hesitate to contact our Aftersales Team on +44 [0]344 879 3588 and they will be happy
to assist.

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Warranty Information
What does a Burco Warranty cover?
Burco products deliver reliable service for normal, household use in domestic settings. All Burco
products are individually tested before leaving the factory.
If you are a consumer and you experience a problem with your Burco product, which is found to be
defective due to faulty materials or workmanship within the Warranty Period, this Burco Warranty
will cover repair or - at the discretion of Burco –replacement with a functionally equivalent Burco
product.
The Burco Warranty Period is two calendar years from the date of purchase of your Burco product,
or the date of delivery of the product, if later. The Burco Warranty is conditional upon you providing
the original purchase receipt as proof of purchase. Please therefore retain your receipt as proof of
purchase.
If you do experience a problem with your Burco product please call the Helpline on +44 [0]344 879
3588 or visit https://www.dimplex.co.uk/support. For ROI please email
[email protected] or call [phone]. We will need details of your Burco
product, its serial number and a description of the fault which has occurred. You can find the model
number and serial number for your Burco product on the heaters side. Once we receive your
information and proof of purchase we will contact you to make the necessary arrangements.
If your Burco product is not covered by this Burco Warranty there may be a charge to repair your
product. However, we will contact you for agreement to any charges before any chargeable service
is carried out.
What is not covered by a Burco Warranty?
The Burco Warranty does not cover any of the following:
• Any fault or damage to your Burco product due to faulty materials or workmanship occurring
outside the two-year Warranty Period.
• Any fault or damage occurring to any pre-owned Burco product or to any other equipment or
property.
• Accidental damage to your Burco product or damage to your Burco product from external sources
(for example, transit, weather, electrical outages or power surges).
• Fault or damage to your Burco product which is:
• Not due to faulty materials or workmanship or which is due to circumstances outside
Burco’s control.
• Caused by use of your Burco product for anything other than normal domestic household
purposes in the country where it was purchased.
Important
• Caused by any misuse, abuse or negligent use of the Burco product, including but not limited to
any failure to use it in accordance with the Operating Instructions supplied with the product.
• Caused by any failure to assemble, install clean and maintain your Burco product in accordance
with the Operating Instructions supplied with the product unless this was carried out by Burco or its
authorised dealers.

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08/54071/0 (ISSUE 2)
• Caused by repairs or alterations to your Burco product not carried out by Burco service personnel
or its authorised dealer(s).
• Caused by use of any consumables or spare parts for your Burco product which are not Burco -
specified.
Terms and Conditions
• The Burco Warranty is valid from Burco from the date of purchase of your Burco product from a
recognised retailer in the country of purchase and use, or the date of delivery of the product if later,
always provided the original receipt has been retained and is produced as proof of purchase.
• You must provide to Burco or its authorised agents on request the original receipt as proof of
purchase and - if required by Burco - proof of delivery. If you are unable to provide this
documentation, you will be required to pay for any repair work required.
• Any repair work under the Burco Warranty will be carried out by Burco or its authorised dealer(s)
and any parts that are replaced will become the property of Burco. Any repairs performed under the
Burco Warranty will not extend the Warranty Period.
• Any replacement of your Burco product by Burco during the Warranty Period will start the two-year
Warranty Period afresh from the date of delivery of the replacement Burco product to you.
• The Burco Warranty does not entitle you to recovery of any indirect or consequential loss or
damage including but not limited to loss or damage to any other property.
• The Burco Warranty is in addition to your statutory rights as a consumer and your statutory rights
are not affected by this Burco Warranty.
Contact Burco
If you have any questions about what the Burco Warranty covers and does not cover or how to
claim under the Burco Warranty, please contact us using the information on the back page.
Contact details
Millbrook House, Grange Drive, Hedge End, Southampton, SO30 2DF