BUTCHERS & BICYCLES MK1-E 2018 User manual

MK1-E
EN Original instructions
Cargo bike
Model year 2018

3
Butchers & Bicycles
MK1-E MY17-18 (A_01)
CONGRATULATIONS
Congratulations on your new MK-E cargo
bike! Nothing makes us more satisfied than
experiencing the joy and excitement of the new
life one can get as the owner of an MK-E.
To get you started, we have written this manual
which you must read carefully. It is especially
important that you read all safety warnings
before using your cargo bike.
We wish you thousands of happy kilometers on
your new cargo bike and hope you will be very
satisfied with the purchase.
Friendly greetings from
Team Butchers & Bicycles

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Butchers & Bicycles Butchers & Bicycles MK1-E MY18 (A_01) MK1-E MY17-18 (A_01)
CONTENTS
Illustrations ............................................................6
Intended use ........................................................ 12
Safety warnings .................................................... 12
eBike specific warnings....................................... 12
Load limits ............................................................ 13
Permissible total weight.................................13
Cargo box load limit .......................................13
Rider weight & rear cargo weight limit........13
Legal Requirements............................................. 13
Parts of the eBike................................................. 13
Before first ride .................................................... 14
Before each ride ................................................... 14
Adjusting the cargo bike to the rider................ 14
Finding the optimal seat height .................. 14
Finding the optimal seat position ................15
Adjusting seat height ......................................15
Adjusting seat position and angle................ 16
Adjusting handlebar height........................... 16
Brake system......................................................... 16
Activating the parking brake ........................ 17
Releasing the parking brake.......................... 17
Parking stand........................................................ 17
Engaging the parking stand .......................... 17
Releasing the parking stand.......................... 18
Light system.......................................................... 18
Switching the lights on and off .................... 18
Adjusting the lights ........................................ 19
Servicing of lights........................................... 19
Cargo Box.............................................................. 19
Front door ....................................................... 19
ISOFIX Interface............................................ 19
Additional cargo box accessories................. 19
Drivetrain ............................................................. 20
SRAM NX 1x11.................................................20
NuVinci N380 .................................................20
NuVinci N380+ H|Sync automatic shifting 21
Gates CDX Carbon Belt................................. 21
Bosch eBike system ............................................22
Riding with electric assistance.....................22
Batteries...........................................................22
On-board computer and controller ............22
Push-assist.......................................................22
Range ................................................................ 23
Service....................................................................24
Recommended service schedule..................24
Wear parts .......................................................24
Cleaning........................................................... 25
Recommended torque settings.................... 25
Warranty................................................................26
Service record.......................................................28
Bike Card...............................................................32
HOW TO USE THIS
MANUAL
Explanation of symbols
DANGER This symbol indicates that
serious injury may occur if the instructions
are not followed.
CAUTION This symbol warns you of
mistakes that could result in damage to
property or the environment.
This symbol accompanies useful
information that will help you get the most
out of your cargo bike.
This symbol indicates that you must
refer to additional documents,
located online at
butchersandbicycles.com/support
A reference to illustrations is given where
appropriate:
See illustration A
Finding more information online
You can always find the latest user manuals
and technical information about Butchers &
Bicycles products on our website at
butchersandbicycles.com/support

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Butchers & Bicycles Butchers & Bicycles MK1-E MY18 (A_01) MK1-E MY17-18 (A_01)
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Butchers & Bicycles Butchers & Bicycles MK1-E MY18 (A_01) MK1-E MY17-18 (A_01)
90°
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Butchers & Bicycles Butchers & Bicycles MK1-E MY18 (A_01) MK1-E MY17-18 (A_01)
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Butchers & Bicycles Butchers & Bicycles MK1-E MY18 (A_01) MK1-E MY17-18 (A_01)
PARTS OF THE EBIKE
Familiarise yourself with the parts of the
cargo bike. The numbers below are referred to
throughout this user manual.
See illustrations A,B
1 Seatpost clamp
2 Seatpost
3 Seat
4 Handlebar
5 Stem raiser
6 Primary battery
7 Cargo Box
8 Rear wheel
9 Drive belt/chain
10 Electric drive unit
11 Secondary battery
12 Headlight(s)
13 Front wheel(s)
14 Parking stand
15 Door
16 Door opening handle
17 Frame
18 Front brake
19 BUILT TO ™ front suspension
20 Parking stand pedal
21 Pedal
22 Crank arm
23 Rear brake
24 Rear light
25 On-board computer’s remote controller
26 Bell
27 On-board computer
28 Gear shifter (varies)
29 Left hand brake lever (Front brakes)
30 Right hand brake lever (Rear brake)
LOAD LIMITS
DANGER Never exceed the load
limits specified for the cargo bike.
Overloading the cargo bike can lead to
mechanical failure and/or loss of control
and result in serious injury.
Permissible total weight
The Permissible total weight of the MK-E
cargo bike is 250kg.
Permissible total weight is the sum of
weight of the cargo bike, all accessories,
weight of the rider, weight of passengers and
cargo.
Cargo box load limit
Load limit in the cargo box is 80 kg.
Rider weight & rear cargo weight limit
The collective limit for rider weight and rear
cargo weight is 120 kg. If a rear cargo carrier is
installed, you must observe the load limit for
the specific carrier.
LEGAL REQUIREMENTS
It is the user’s sole responsibility to comply
with laws and regulations in the country where
the cargo bike is used, especially, but not
limited to:
 lighting and reflectors
 use of bike helmets
 transportation of children in the cargo
bike
INTENDED USE
The MK-E cargo bike is intended for use
on hard surfaces such as paved roads and
fortified paths. The cargo bike is not intended
for off-road use. The cargo bike is intended
for transportation of passengers and cargo.
Transportation of passengers may only take
place if a suitable, compatible accessory is
installed (i.e. a child seat). Transportation of
passengers and cargo is subject to load limits.
Refer to "" on page 12.
DANGER Use other than described in
this manual can lead to serious injury!
SAFETY WARNINGS
 Always adapt your speed and riding
style to the road conditions and your
skills. Wet roads, loose material on the
road surface can increase the braking
distance and lead to loss of traction.
DANGER A cargo bike is exposed to
high stress and all mechanical components
wear out eventually. Various materials and
components respond differently to wear or
fatigue. If the design life of a component is
exceeded, it may fail without warning and
lead to injury to the driver or passengers.
Any cracks, scratches or colour changes in
highly stressed areas are an indication that
the lifetime of the component has been
reached and that it should be replaced.
EBIKE SPECIFIC
WARNINGS
DANGER Read all safety warnings
and all instructions. Failure to follow the
warnings and instructions may result in
electric shock, fire and/or serious injury.
DANGER When the eBike drive is
activated, the eBike will start moving
immediately when you pedal. Always
be careful when taking off to avoid an
accident.
DANGER Always shut off your eBike
system and remove the battery before
performing any service, adjustments
or cleaning of the eBike. Unintentional
activation of the eBike system can lead to
serious injury!
DANGER While riding an eBike you
are traveling rapidly and silently. Other
road users may underestimate your speed
or fail to hear you approaching. Always
adapt your speed to the conditions,
respect others and make your presence
known by using the bell if needed.

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Butchers & Bicycles Butchers & Bicycles MK1-E MY18 (A_01) MK1-E MY17-18 (A_01)
BEFORE FIRST RIDE
 Read the user manual, as well as the
separate manual for Bosch eBike System
available at
butchersandbicycles.com/support.
 Ensure that the position of seat and
handlebar is adjusted to your body.
 Check the assembly and settings of brakes.
Ensure that you can easily reach the brake
levers and that you know which lever
operates which brake.
 Check that the wheels are securely
fastened to the frame.
 Check the air pressure in the tires. The
correct pressure is usually found on the
tire sidewall. Do not exceed the minimum
or maximum tire pressure!
 Familiarise yourself with your new cargo
bike’s handling, braking, operation of gears
and the Bosch eBike system components
while riding away from roads with heavy
traffic. Do not ride with passengers or
cargo before you feel confident riding the
cargo bike.
 Charge the Bosch battery according to
instructions in the Bosch eBike system
manual.
 If your cargo bike is fitted with pedals
having a plastic or rubber surface,
Familiarise yourself with their grip. Pedals
like these may get slippery when wet.
BEFORE EACH RIDE
Before each ride make sure to follow this safety
checklist.
 The brakes work and are properly
fastened.
 The light system works.
 The bell works.
 All Bosch eBike batteries are securely
seated in their mounts.
 All bolted connections are tight.
 The rims and tires are free of damage,
eccentricity or foreign bodies.
 Tires have sufficient tread depth and are
inflated to the correct pressure. Do not
exceed the minimum and maximum tire
pressure!
 Quick release connections are securely
tightened.
 There is no damage to the frame or front
suspension.
 The handlebars, stem, seat post and seat
are securely fastened and set up in the
correct position for the rider.
ADJUSTING THE CARGO
BIKE TO THE RIDER
e correct cycling position is important for
comfort and safety. Before cycling adjust the
seat height, seat forward/aft position and han-
dlebar height.
 Make sure you can comfortably reach the
handlebar and all controls, particularly the
brake levers.
 Check that you can safely reach the
ground with your feet. If not, position the
seat lower.
Finding the optimal seat height
See illustration E
 Sit in the seat with your hands holding the
handlebar (you can put the cargo bike on
the parking stand to make this easier).
 Position the crank arms vertically. With
the heel of your foot on the lower pedal,
the leg should be fully outstretched. Adjust
seat height so this is the case. Refer to
"Adjusting seat height" on page 15.
 This ensures that when you pedal normally
(where the front part of your foot is on the
pedal) the leg will remain slightly bent at
the knee — even with the pedal in lowest
position.
It is a good idea to set the seat hight a
little lower when learning to ride the cargo
bike. This way you can get off the seat faster
should you suddenly need to put your feet
on the ground.
Finding the optimal seat position
See illustration F
Adjust the seat to optimal height before
you adjust seat position.
 Sit in the seat with your hands holding the
handlebar (you can put the eBike on the
parking stand to make this easier).
 Position the crank arms horizontally.
 With the front of your foot on the forward
pedal, your kneecap and the pedal axle
should form a vertical line.
 If the knee is behind the pedal axle, slide
seat forwards. If the knee is in front of the
pedal axle, slide seat backwards. Refer to ""
on page 15.
The correct seat position lets you get
the most power out of your pedalling effort
and helps prevent knee pain.
Adjusting seat height
See illustrations G
The seatpost clamp (1) on MK-E cargo bike is
equipped with a quick release mechanism for
tool free adjustment of seat height.
 Open the lever (a) to the position marked
on the illustration.
 Move the seat to desired height. Make sure
that the nose of the seat points forward.
 Close the lever (a) until it is flush with
the seat post clamp — position marked
on the illustration. There should be
considerable resistance.
 Try to rotate the seat sideways. If it
rotates, the seatpost clamp is too loose.
Do not ride the cargo bike if the seat is not
properly secured!
 If the quick release lever (a) is very
tight and you can’t close it with just your
hand, open the lever, loosen the locknut
(b) a little by turning it counter-clockwise
and try to close the lever again. Repeat if
necessary.
 If the quick release lever (a) closes
without resistance, open the lever,
tighten the locknut (b) a little by turning it
clockwise and try to close the lever again.
Repeat if necessary.
DANGER Do not extend the seat post
past the minimum insertion mark printed
on the seatpost! The minimum insertion
mark [MIN INSERT] must not be visible
above the end of the seat tube. Riding the
cargo bike with the seatpost extended too
far may lead to serious injury!

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Butchers & Bicycles Butchers & Bicycles MK1-E MY18 (A_01) MK1-E MY17-18 (A_01)
Adjusting seat position and angle
See illustration H
 Loosen the two bolts underneath the seat
with a 5 mm hex key until the adjustment
mechanism can move.
 Adjust the angle of the seat so that the top
surface is roughly horizontal.
 Slide the seat forward/aft to the desired
position.
 Re-tighten the two bolts underneath the
seat.
Adjusting handlebar height
The height of the handlebar relative to the seat
will determine your upper body position on the
cargo bike. A good starting point is to position
the seat and handlebar at the same level. Test
ride and adjust to your preference. Lowering
the handlebar will result in a more sporty
position. Raising the handlebar will lend a more
upright city bike-style position.
See illustration I
The stem raiser on MK-E is equipped with
a quick release mechanism for tool free
adjustment.
 Open the lever (a) to the position marked
on the illustration.
 Slide the handlebar to desired height.
Close the lever (a) until it is flush with
the stem raiser body — marked on the
illustration. There should be considerable
resistance.
 Try to lift and push down on the
handlebar. I must not move up or down.
Verify that the front wheels respond to
the handlebar turning. Do not ride the
cargo bike if the stem raiser is not properly
secured!
 If the quick release lever (a) is very
tight and you can’t close it with just your
hand, open the lever, loosen the locknut
(c) a little by turning it counter clockwise
and try to close the lever again. Repeat if
necessary.
 If the quick release lever (a) closes
without any resistance, open the lever,
tighten the locknut (c) a little by turning it
clockwise and try to close the lever again.
Repeat if necessary.
DANGER Do not extend the
handlebar stem past the minimum
insertion mark (b)! The minimum
insertion mark may at no time be visible
above the stem raiser body. Risk of serious
injury!
BRAKE SYSTEM
See illustrations A, B
The MK-E is equipped with three hydraulic
disc brakes. The left hand lever (29) operates
both front brakes (18) simultaneously. The
right hand lever (30) operates the rear brake
(23).
Regularly check the braking performance and
condition of brake pads and hydraulic hoses.
DANGER Do not ride if you discover
leaks from the hydraulic hoses. Leaks
can result in brake failure and lead to
an accident. Have the brakes serviced
immediately.
DANGER Brake discs and calipers can
get very hot in use. Risk of burning! Never
touch these parts immediately after riding
the eBike. Do not let children play around
the eBike immediately after use.
Use on gravel roads may result
in accelerated wear to brake friction
components. Make sure to perform the
checks described in "Before each ride"
section on page 14. Only use brake pads
specified for your brake system.
Activating the parking brake
See illustration C
 Depress the left hand brake lever.
 Rotate the switch counter-clockwise until
it clicks firmly into position marked
on the illustration.
Releasing the parking brake
See illustration C
 Rotate the switch clockwise until it
clicks into position marked on the
illustration. Depressing the brake lever
makes this easier.
CAUTION
Do not let brake discs or calipers come
into contact with lubricants, oils or similar
substances. If contaminated, the braking
performance may be severely impaired. If it
happens, replace brake pads and clean the
discs with a suitable cleaning product.
For more information about servicing
of brakes refer to the Tektro manual
available at
butchersandbicycles.com/support
PARKING STAND
The MK-E cargo bike is equipped with a
parking stand (14) which stabilises the cargo
bike while passengers get in an out or while
cargo is loaded or unloaded. When the parking
stand is engaged the cargo bike is kept upright.
Engaging the parking stand
See illustration J
 Locate an area of flat ground free of traffic
to park the cargo bike. Make sure there are
no obstacles or persons directly behind
the rear wheel of the cargo bike, as the
whole cargo bike will move backwards in
the process.
 Stand beside the cargo bike and hold the
handlebars straight. Also make sure the
cargo box is upright.
 Place your foot on the parking stand pedal
(20) and press it until both feet of the
parking stand meet the ground.
 Pull the handlebar towards you until the
parking stand comes to a stop.

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Butchers & Bicycles Butchers & Bicycles MK1-E MY18 (A_01) MK1-E MY17-18 (A_01)
When the cargo bike is loaded, it may
be easier to pull on the seat, instead of the
handlebars.
DANGER Ensure the parking stand
is engaged before letting passengers enter
the box or loading cargo.
Releasing the parking stand
See illustration K
 Stand beside the cargo bike and hold the
handlebar straight.
 Push handlebar forward, until the parking
stand folds up.
DANGER When the cargo bike is
loaded, push on the seat, instead of the
handlebars. Keep your hand firmly on the
seat of the cargo bike after the parking
stand is released. Risk of the cargo bike
tipping forward!
CAUTION Do not overload the cargo
bike. Refer to "" on page 12. Only engage
the parking stand on stable, flat surfaces
free of debris. Incorrect use of the kickstand
may cause damage to the mechanism. If you
experience poor operation of the parking
stand, have it inspected by a Butchers &
Bicycles authorised dealer.
LIGHT SYSTEM
The MK-E cargo bike can be equipped with a
LED light system from Supernova. The lights
are powered from the Bosch eBike battery.
There are two headlights (12) that follow the
turning direction of the cargo bike and one rear
light (24).
Switching the lights on and off
The lights are switched on and off through the
On-board computer (27).
 Press the button marked to turn the
lights on or off.
 The symbol is displayed on the On-
board computer when lights are on.
DANGER Do not ride in the dark
without functioning lights! Do not ride an
eBike with Supernova lights without the
eBike system battery installed. The lights
will not work and you will not be visible
on the road. Riding without lights is very
dangerous and may lead to an accident!
Even when the eBike battery is drained
and there is no motor support, the lights
will remain on for approximately 1 h. Charge
the battery immediately after returning
home.
Refer to the MK-E eBike system
manual and Supernova manual available at
butchersandbicycles.com/support
Adjusting the lights
See illustration L
 The angle of the headlights (12) shall
be adjusted so that the brightest point
of the light beam meets the ground at a
distance of 10m in front of the eBike. The
adjustment can be performed using a 5
mm hex key.
 The angle of the rear light (24) shall
be adjusted so that the light beam is
horizontal. The adjustment can be
performed using a 2.5 mm hex key and a 6
mm wrench.
Servicing of lights
The Supernova lights do not require changing
bulbs. Advanced LED technology offers many
years of problem-free operation.
 For best performance and safety clean the
lenses of the lights with a soft damp cloth
when dirty.
CARGO BOX
Front door
The MK-E cargo bike can be equipped
with a front door (15) that makes it easy for
passengers to get in and out of the box and
enhances visibility for the rider.
 To open the door pull up on the handle
marked OPEN (16). The lock releases and
the door can be opened.
 To close the door simply press it shut
(press near the lock).
CAUTION Do not lean on or press
downwards on the top edge of the open
door! Damage to door may occur.
ISOFIX Interface
See illustration D
All MK-E cargo boxes are equipped with
a standard ISOFIX interface, as found in
passenger cars. This enables the installation of
a child seat equipped with compatible ISOFIX
fittings.
The interface is only compatible with
seats with a support foot designed to rest
on the vehicle's floor. The interface is not
compatible with top tether systems. Refer to
manufacturer instructions to determine if a
given child seat is compatible with MK-E
and for installation instructions.
DANGER It is not recommended to
ride the cargo bike with a child that is less
then 9 months old. Consult a paediatrician
before transporting your child in the cargo
bike.
Additional cargo box accessories
If your cargo bike is equipped with
additional accessories from
Butchers & Bicycles, please refer to user
manuals availableat
butchersandbicycles.com/support

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Butchers & Bicycles Butchers & Bicycles MK1-E MY18 (A_01) MK1-E MY17-18 (A_01)
DRIVETRAIN
The “drivetrain” of your MK-E cargo bike is
the collective term for the components that
transmit power from the pedals and drive
unit to the rear wheel, and are responsible for
shifting gears. Refer to below paragraphs for
information about the drivetrain that your
cargo bike is equipped with.
DANGER Practice shifting gears in an
area away from heavy traffic. Only ride the
cargo bike in traffic once you can operate
the controls instinctively and can have
your full attention on the road!
SRAM NX 1x11
See illustration M
SRAM NX is a derailleur type drivetrain with
11 speeds. The power is transmitted through
a chain (c) from the motor and pedals to
a cassette (a) — a set of differently sized
sprockets attached to the rear wheel. The
derailleur (b) is the mechanism that moves the
chain between sprockets when you shift.
 Lever (d) shifts into lower gear.
 Lever (e) shifts into higher gear.
 You can only shift gears while pedalling.
This means it can be a good idea to shift
into a low gear before coming to a stop.
This will make starting again easier.
 Shifting gears under heavy load (such as
when you press hard on the pedals) is not
recommended. For best performance,
release pressure to the pedals momentarily
while shifting.
 The chain is exposed to the elements and
will become dirty over time.
A dirty chain may shift poorly and wear
out prematurely. Clean and lubricate the
chain and cassete regularly.
 Keep body parts and clothing away from
the chain. They could get caught between
the chain and sprockets!
For more details on servicing and
adjustment of gears, refer to SRAM manual
available at
butchersandbicycles.com/support
NuVinci N380
See illustration N
The NuVinci N380 is a drivetrain with a
continuously variable gear ratio. You can freely
choose the desired gear ratio by rotating the
shifter grip (d). The mechanism is enclosed in
the hub of the rear wheel (a) and maintenance
free. The power is transmitted through a Gates
belt (b).
 Rotating the grip shifter (d) forward gives
lower gear ratios and the indicator (c)
shows more of a hill.
 Rotating the grip shifter (d) backwards
gives higher gear ratios and the indicator
(c) shows more of a flat.
 You can shift gears even under load.
 You cannot shift through the whole ratio
range while stopped. 50-70% of the shift
range is typically accessible, while the
remainder is accessible with a little pedal
rotation.
For more details on servicing and
adjustment refer to NuVinci manual
available at
butchersandbicycles.com/support
NuVinci N380+ H|Sync automatic shifting
See illustration O
A MK-E cargo bike equipped with the
Harmony H|Sync system will shift gears of the
NuVinci transmission automatically. There is
no shifter on this system — instead you set
the preferred cadence (the speed at which
you pedal). Once set, the H|Sync system will
automatically maintain the selected cadence
independent of the motor, your own power
input and the topography of the route. At a
stop, the system will automatically choose a
proper ratio for subsequent easy and energy-
saving acceleration.
The following steps apply to an eBike
with an Intuvia On-board computer. If your
eBike is equipped with a different computer,
please refer instructions found at
butchersandbicycles.com/support
To adjust cadence:
 Press [i] button (d) on the On-board
computer's controller (25) for 3 seconds.
The On-board computer (27) will display
"NuVinci Cadence"
 Adjust the cadence with the [+] [–]
buttons on the On-board computer's
controller
For more details on servicing and
adjustment, refer to Harmony H|Sync
manual found at
butchersandbicycles.com/support
Gates CDX Carbon Belt
MK-E cargo bikes equipped with a NuVinci
drivetrain use a carbon drive belt (9) to
transfer power to the rear wheel. Some points
to keep in mind when using your Gates Carbon
Belt equipped MK-E:
 Do not attempt to reinstall a belt that
has fallen off. Contact a Butchers &
Bicycles authorised dealer.
 Do not lubricate the belt. You can rinse it
with clean water to dislodge any debris.
 Proper tension and drive alignment is
key to optimal performance. Lack of belt
tension can lead to “skipping”. Too much
tension can damage other components and
increase the wear of your carbon belt.
For more information on servicing
refer to Gates Carbon Drive manual found
at butchersandbicycles.com/support

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Butchers & Bicycles Butchers & Bicycles MK1-E MY18 (A_01) MK1-E MY17-18 (A_01)
BOSCH EBIKE SYSTEM
This chapter is intended as a brief
overview only. Please read the MK-E eBike
System manual before using the eBike. Make
sure to review all safety warnings. Found at
butchersandbicycles.com/support
Riding with electric assistance
The MK-E cargo bike is equipped with a Bosch
eBike system that assists you when riding, as
long as you pedal. Without pedalling, there
is no assistance. The motor output always
depends on the amount of your pedalling
power. When applying less pedalling power,
the assistance level will be lower than when
applying a lot of pedalling power. This applies
independent of the selected assistance level.
The eBike drive automatically switches off at
speeds in excess of 25 km/h. When the speed
falls below 25 km/h, the power assistance is
automatically switched on again.
Batteries
 Use only the Bosch charger provided with
your eBike or an identical original Bosch
charger. Only this charger is matched to
the lithium-ion battery pack used in your
eBike.
The battery pack is supplied partially
charged. To ensure full battery pack
capacity, completely charge the battery pack
in the charger before using for the first time.
On-board computer and controller
The On-board computer (27) is designed to
control the Bosch eBike system, display riding
data and select assistance modes – TURBO,
SPORT, TOUR, ECO and OFF.
To switch the eBike system on or off:
 Press the button on the On-board
computer
Settings can be easily selected via the separate
controller (25) without the need to take one’s
hands off the handlebar:
 Press [+] button to increase, or [–] button
to decrease assistance level.
 Press the [ i] button to change riding
data displayed by the On-board computer.
Push-assist
The push-assistance feature makes it easier to
push the eBike. To activate the push-assistance
function:
 Briefly press button [ WALK ] on your On-
board computer's controller.
 After activation, press button [+] within
3 s and keep it pressed. The eBike drive is
switched on, and assists you in pushing the
eBike up to the speed of 6 km/h.
On some systems the push-assistance
function can be started directly by pressing
the [ WALK ] button.
Range
The range of Bosch rechargeable batteries
depends on many factors. Your range is
influenced by you as a rider, the chosen
support level, as well as the capacity and
condition of the battery installed on your
eBike. In addition, there are environmental
factors such as temperature, wind conditions
or route topography that play a key role in
determining how far you will go.
The On-board computer can display
the current battery level, estimated range
and motor performance level. For more
information refer to the manual for your
On-board computer found at
butchersandbicycles.com/support
Keep the following in mind to get the most
range out of your battery:
 Pedalling above 50 revolutions per minute
optimises the efficiency of the drive unit.
In contrast, very slow pedalling is very
costly in terms of energy.
 The mass should be minimised by
keeping the total weight of the bicycle and
luggage from being unnecessarily high.
 As with a car, frequent starting and
stopping is less economical than long
distances at a nearly constant speed.
 Correct shifting makes eBiking more
efficient: It is best to start off and take
inclines in a low gear. Switch to a higher
gear in accordance with the terrain and
speed (on a MK-E cargo bike equipped
with H|Sync this is automatic)
 Rolling resistance can be minimised
by proper tyre pressure. To maximise
range, inflate the tyres to the maximum
permissible tyre pressure.
 Keep track of the motor performance
indicator of the On-board computer and
adapt your riding style accordingly. A long
bar means greater power consumption.
With decreasing temperature, the
efficiency of a rechargeable battery goes
down, because electrical resistance
increases. In winter you can expect a
reduction in the normal range.

25
24
Butchers & Bicycles Butchers & Bicycles MK1-E MY18 (A_01) MK1-E MY17-18 (A_01)
SERVICE
DANGER This manual covers
servicing tasks that require specific
knowledge and tools. Butchers & Bicycles
recommends that you leave all service to
a Butchers & Bicycles authorised dealer.
Riding an incorrectly maintained eBike
may result in serious injury!
DANGER Switch off the eBike
System, remove batteries and On-board
computer before servicing the eBike. Risk
of electric shock or injury from accidental
activation of the eBike drive!
Recommended service schedule
When to service?
The most accurate indicator of when your
cargo bike needs service is the total distance
travelled. The Bosch On-board computer
can display this information (odometer).
Check the odometer and compare with the
service record to find out how many km you
have ridden since last service.
Refer to the user manual for the
On-board computer for information on
activating the "odometer" readout. Found at
butchersandbicycles.com/support
 Mandatory warranty check - within 3
months of purchase
After 200–400 km, but no later than three
months (whichever comes first), bring
your cargo bike back to the dealer for an
initial inspection.
 Yearly - or every 1000 km (whichever
comes first)
This is an inspection of the cargo bike’s
most important systems: diagnostics of
the eBike system, check of brakes and
replacement of brake pads if needed, check
of the    ™ suspension, re-
tightening of bolted connections. The bike
will be taken apart, all moving parts and
connections inspected, cleaned and re-
greased. Regularly perfrming this service
will prolong the life of the cargo bike.
 Additional service - as needed
The service intervals specified in km are a
guideline. Heavy use in hilly terrain, harsh
weather, salt and grit on the roads etc. may
necessitate more frequent service. It is
always a good idea to bring your cargo bike
for a check after the winter.
DANGER Do not ride the bicycle if
you discover any malfunctions or if any
of the components are damaged or not
functioning. Risk of serious injury! Have
the cargo bike serviced by a Butchers &
Bicycles authorised dealer immediately.
Wear parts
Some parts on your MK-E cargo bike will wear
out in normal use and will eventually need
replacement. The rate of wear depends on the
level of maintenance, mileage, environmental
conditions (rain, dirt, salt etc.) Examples of
such parts are:
 brake pads
 tires, inner tubes
 chain/belt, cassette, sprockets
 gear cables and housings
 tilt spring assembly
For a full list with part numbers refer to
MK-E Wear parts list available at
butchersandbicycles.com/support
DANGER For safety-critical
components, only use genuine
replacement parts provided by a Butchers
& Bicycles authorised dealer. Incompatible
components may fail in use and lead to
serious injury!
Cleaning
CAUTION Never use abrasive or
corrosive substances to clean your cargo
bike. Damage may occur.
CAUTION Do not immerse any
components, including the drive unit, in
water or clean them with pressurised water.
Damage may occur.
A good way to clean your cargo bike is with a
low-pressure stream of water or a bucket with
a sponge or a soft long bristled brush. Cleaning
your cargo bike by hand will also help you
discover any mechanical issues early on. There
are many products on the market designed
specifically for cleaning and protecting eBikes
and their components. They make the job of
cleaning your bike easier. Ask your Butchers &
Bicycles authorised dealer for advice.
Recommended torque settings
DANGER It is vitally important that
all threaded connections on the cargo are
tightened to the correct torque. Always
use a torque wrench to tighten screw
connections. Too much torque may lead to
damage the component. Too little torque
may lead to the component coming loose
and serious injury. It is not possible to
tighten threaded connections correctly
without a specialist torque wrench!
Component Torque
Clamping handlebar grips  Nm
Clamping brake lever (Tektro)  Nm
Clamping gear shifter (NuVinci)  Nm
Clamping gear shifter (SRAM)  Nm
Handlebar stem  Nm
Stem raiser (Satori)  Nm
Headset tightening ring  Nm
Seat rail clamp  Nm
Front wheel axle  Nm
Rear wheel axle (NuVinci)  Nm
Brake rotor (Tektro)  Nm
Crank arm  Nm
Pedals  Nm
Frame link at right seat stay  Nm
Rear dropout sliding mechanism  Nm

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26
Butchers & Bicycles Butchers & Bicycles MK1-E MY18 (A_01) MK1-E MY17-18 (A_01)
WARRANTY
Coverage
Thank you for choosing Butchers & Bicycles!
We designed, manufactured the product with
care and we guarantee that it is free of defects
in materials and workmanship. In most cases it
is the authorised dealer who preforms the final
assembly and an inspection of all functions,
including a test ride. The authorised dealer is
legally required to deliver a product that is not
defective, of reduced value or suitability.
Procedure
In the event you discover a defect or
malfunction within the warranty period, you
can file a claim with the autorised dealer. The
right to claim expires after 2 years from the
date of delivery of the product to you. Subject
to regulations in your country, you may be
entitled to repair, replacement or failing
that, a partial or full refund. Please note that
the authorised dealer is your only point of
contact. Always include the invoice, receipt for
payment, Service Record and Bike Card.
Wear
Wear parts (components that wear out in use
due to their function) and labor associated with
their replacement are not covered. Refer to
the user manual for the product for a listing of
wear parts. You can also consult the wear parts
list available at
butchersandbicycles.com/support
Limitations
The warranty covers only the defects which
were present at the time of delivery of the
product to you. Consequently, damage
or changes to the product resulting from
circumstances listed below do not constitute
grounds for a warranty claim:
 abuse and/or use other than intended
 incorrectly performed or insufficient
service—not in line with requirements
described in the user manual, not
following the specified schedule (the
owner bears the responsibility to comply
with the service requirements)
 installation of components which are not
intended for use with or not compatible
with the product
 incorrect installation and/or adjustment of
handlebar, stem, seatpost, shifters, brakes,
quick releases for wheels and seat (for
example incorrect torque settings)
 wear parts not replaced in due time
 use in harsh conditions (salt, water, dirt,
dust etc.)

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28
Butchers & Bicycles Butchers & Bicycles MK1-E MY18 (A_01) MK1-E MY17-18 (A_01)
SERVICE RECORD
Mandatory warranty check
within 3 months or 400 km*
Performed service
Date
Odometer
Order number
Dealer stamp, signature
Service 1
within 1 year or 1000 km*
Performed service
Date
Odometer
Order number
Dealer stamp, signature
Service 2
within 2 years or 2000 km*
Performed service
Date
Odometer
Order number
Dealer stamp, signature
Service 3
within 3 years or 3000 km*
Performed service
Date
Odometer
Order number
Dealer stamp, signature
Service 4
within 4 years or 4000 km*
Performed service
Date
Odometer
Order number
Dealer stamp, signature
Service 5
within 5 years or 5000 km*
Performed service
Date
Odometer
Order number
Dealer stamp, signature
To be filled out by a Butchers & Bicycles authorised dealer * whichever comes first

31
30
Butchers & Bicycles Butchers & Bicycles MK1-E MY18 (A_01) MK1-E MY17-18 (A_01)
Service 6
within 6 years or 6000 km*
Performed service
Date
Odometer
Order number
Dealer stamp, signature
Service 7
within 7 years or 7000 km*
Performed service
Date
Odometer
Order number
Dealer stamp, signature
Service 8
within 8 years or 8000 km*
Performed service
Date
Odometer
Order number
Dealer stamp, signature
Service 9
within 9 years or 9000 km*
Performed service
Date
Odometer
Order number
Dealer stamp, signature
Service 10
within 10 years or 10000 km*
Performed service
Date
Odometer
Order number
Dealer stamp, signature
Service 11
within 11 years or 11000 km*
Performed service
Date
Odometer
Order number
Dealer stamp, signature
* whichever comes first
SERVICE RECORD
To be filled out by a Butchers & Bicycles authorised dealer

32
Butchers & BicyclesMK1-E MY18 (A_01)
BIKE CARD
To be filled out by a Butchers & Bicycles authorised dealer
Model
Colour
Frame number WBUBI _ _ _ _ _ _ _ _
Handover date
Handed over by
Order number
Dealer stamp,
signature
© 2018 Butchers & Bicycles ApS
The information in this document is subject to
change without notice.
Version: A_01
Release date: 2018-06-26

34
Butchers & BicyclesMK1-E MY18 (A_01)
User manuals
for Butchers & Bicycles products
Scan code or visit
butchersandbicycles.com/support
Place orders through:
[email protected]
Get support through:
[email protected]
Butchers & Bicycles ApS | Flæsketorvet 18, 1711 Copenhagen, Denmark
butchersandbicycles.com | [phone] | [e-mail]