BWA Merchant Services V X670 EFTPOS User manual

User Guide
BWA Merchant Services
VX670 EFTPOS Terminal
April 2012

VX670 EFTPOS Terminal User Guide // April 2012
Contents
Introduction 2
Terminal Location and PIN Privacy 2
Terminal Ownership 3
Settlement 3
OPERATING PROCEDURES 4
Charging the Battery 4
Connecting the Terminal Power Pack 4
Loading Printer Paper 5
Start-up 8
Shutdown 8
MAINTENANCE 9
Cleaning the Terminal 9
Terminal Contacts 9
Smart Card Reader 9
TERMINAL INITIALISATION 10
USER INTERFACE 10
Icons 10
POWER MANAGEMENT 11
Low Battery 11
Battery Critical Level 11
Power Modes 12
TRANSACTION PROCESSING 13
Card errors and fallback 14
PURCHASE TRANSACTIONS 16
Debit Card Transaction 16
Credit Card Transaction 19
Cash Out Transactions 22
Refund Transaction 25
Reprint Receipt 28
Cancel Transaction 29
Administration Functions 30
Settlements 30
Tipping 33
Adding TIP to a credit card transaction 33
PRE-AUTHORISATION 37
Part One: Pre-Auth 37
Part Two: Completion 37
Processing a Pre-Authorisation Transaction 38
Processing a Completion Transaction 41
MAIL ORDER/TELEPHONE ORDER (MOTO) 44
ELECTRONIC COMMERCE INTERFACE (ECI) 47
VOID 51
Performing a VOID 52
REPORTS 55
Shift Report 55
Settlement Report 55
Daily Report 56
Transaction Report 56
TIP Report 56
Entering the reports menu 57
Other Terminal Functionality 59
Training Mode 59
Activating Training Mode 60

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SURCHARGING 61
CUSTOMER RECEIPT
MARKETING MESSAGE 62
OFFLINE TRANSACTION PROCESSING 63
Card Rules 63
Electronic Fallback 63
MULTI MERCHANT CAPABILITY 64
HOT KEYS 64
Hot Key assignment options 65
Assigning Hot Keys 66
USER MANAGEMENT 68
Add new user 68
Delete User 71
Shift Change 73
Example Transaction Record 75
User Security 76
Password Change 78
NOTES 80

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Introduction
Your BWA Merchant Services EFTPOS terminal enables you to accept credit,
debit and charge card transactions electronically as a means of payment.
Customers can access their cheque, savings or credit accounts for purchases
and refunds. Cash out can also be requested from cheque or savings accounts.
Terminal Location and PIN Privacy
The physical location of an EFTPOS terminal is important in protecting
a customer’s PIN privacy. When your new terminal is installed or relocated
within the premises, you must take care to ensure the following:
› The EFTPOS terminal is located in a position, which allows the customer to ensure their
PIN entry cannot be observed, by employees or other customers.
› The EFTPOS PIN pad has an adequate length of terminal connection cord and is positioned
to allow customers to enter their PIN privately.
› If in a fixed position, the EFTPOS PIN pad should not be placed at an angle or height which
prevents customers from shielding their PIN entry (The provision of a hood over fixed PIN
pads might be the appropriate means of ensuring PIN entry privacy).
› The placement of mirrors and other reflective material do not allow the customer’s PIN
entry to be observed through reflection.
› The placement of security cameras and/or the EFTPOS terminal do not allow a visual record to
be made of a customer’s PIN entry.
› Customers should never be asked to disclose a PIN.
These guidelines should be communicated to any staff that process EFTPOS transactions using
the BWA Merchant Services terminal.

3
Terminal Ownership
All physical equipment provided to the Merchant remains the property of BWA Merchant Services.
This includes EFTPOS Terminals, PIN Pads, Power Packs, Phone Line cables and any additional
hardware provided at the time of installation.
Settlement
Settlement can be initiated manually via the terminal menu any time before 18:00 local time.
Your EFTPOS terminal can also be configured to automatically settle any time between 00:01 and
18:00 local time. To set up an auto-settlement time, please contact BWA Merchant Services on 1800
243 444.
If you do not complete settlement via one of these methods your EFTPOS terminal will prompt you
to manually settle when processing the first transaction after 18:00 local time.
The settlement function can be performed multiple times a day at any time, but the first settlement
of the day (after 12:01 and before 18:00) is the only settlement that will be processed to your bank
account. Totals for transactions processed after this settlement can be obtained through the reports
function on the terminal menu.
VX670 machine terminal

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Operating procedures
Charging the Battery
After unpacking your Vx670 terminal, install the battery and connect
the power pack to the unit for 6 hours or until fully charged.
Connecting the Terminal Power Pack
› Insert the round barrel connector into the power port in the connector,
as shown below
› Insert the AC power cord into the power pack.
› Plug the AC power cord into a wall outlet or powered surge protector
WARNING
Do not plug the power pack into an outdoor outlet or operate the terminal outdoors.
During a transaction, disconnecting the power by removing the battery or unplugging
the terminal from a wall power while at very low battery charge may cause transaction
data files not yet stored in the terminal memory to be lost.
When the terminal has power, the terminal lights are activated and the LED indicator
remains lit.

5
1. Gently pull the latch located on the bottom
of the terminal to unlock the paper roll
cover.
Loading Printer Paper
Your mobile terminal uses a roll of single-ply, thermal-sensitive paper
57 millimetres wide and 38 millimetres in diameter.
2. Lift the printer cover up and back.

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Operating Procedures
3. Remove any partial roll of paper
in the printer tray by lifting it up
4. Loosen the glued leading edge of the
paper or remove the protective strip from
the new roll of paper. Unwind the paper
roll past any glue residue.
5. Hold the roll so the paper feeds
from the bottom of the roll when
the terminal is inverted.
6. Place the paper roll into the printer tray.

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7. Pull paper up past the glue residue on the
paper roll.
8. Close the paper roll cover by gently
pressing directly on the cover until
it clicks shut, allowing a small amount
of paper past the glue residue to extend
outside the printer door.
CAUTION
To prevent damaging the print roller, always gently press down on the paper roll cover
to close it.
9. Tear the paper off against the serrated plastic strip in the printer.
IMPORTANT: Always store thermal paper for your terminal in a dry, dark area. Handle thermal
paper carefully: impact, friction, temperature, humidity, and oils affect the colour and storage
characteristics of the paper. Never load a roll of paper with folds, wrinkles, tears, or holes at the
edges in the print area.

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Operating Procedures
Start-up
Hold the green key down for about 5 seconds until the terminal displays the start-up screen.
After this, your terminal will log onto the BWA Merchant Services network which will take
approximately 90 seconds.
Shutdown
Hold the red key down for about 5 seconds until the terminal displays the shutdown verification
screen. Keep holding the red key until the Vx670 terminal shuts down. The terminal will beep
until the shutdown process starts.

9
Maintenance
Cleaning the Terminal
To clean the terminal and base station, use a clean cloth slightly dampened with water and a
drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.
Terminal Contacts
Gently swab the contacts with alcohol or contact cleaner to remove the dirt. It is important that
the exposed contacts of the Vx670 battery stay clean and unbent.
Smart Card Reader
Do not attempt to clean the smart card reader. Doing so may result
in damage to the terminal.
CAUTION
Never use thinner, trichloroethylene, or ketone-based solvents – they may cause
deterioration of plastic or rubber parts.
Do not spray cleaners or other solutions directly onto the keypad
or terminal display.
CAUTION
Avoid touching the contacts of the Vx670 battery and the recessed area on the terminal.
Finger oils tarnish contacts, causing bad connections. When operating on battery power and
experiencing a high occurrence of bad or incomplete data transfers, clean the contacts.

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Icons
The battery icon is located on the top right hand corner of the
terminal display. The icon will indicate the battery’s charge levels.
The signal strength icon is located on the top right hand corner
of the terminal display. The icon will indicate the reception signal levels:
› No icon – means no network available and the terminal is not logged
on to the network
› The icon can have zero to five vertical lines where 0 means no reception
and 5 means full strength
It may take a long time to process a transaction or a transaction may fail to process if the signal
strength is too low.
Terminal Initialisation
At least once per day your terminal will automatically contact the BWA Merchant Services system
and perform a terminal initialisation. This process is a security feature and allows BWA Merchant
Services to maintain and change security keys.
The initialisation process takes a few seconds to complete and will not impact your ability to
process transactions.
During the process you will see “Terminal Initialisation” appear on the screen
of your terminal.
User Interface

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Low Battery
Screen Display
15% Bat. Power left!
Please recharge now
BACK PUR REFUND CASH
The above warning message will be displayed on the terminal when the battery only
has 15% of charge left.
It will be displayed together with 2 short beeps every 15 minutes in Idle State
or whenever an operation is invoked by a user (i.e. initiating a transaction
or entering the main menu).
Battery Critical Level
Screen Display
Battery is low!!
Please recharge
Battery immediately
Shutdown in 10 sec
BACK PUR REFUND CASH
The above warning message will be displayed once the battery only has
5% charge left. Once the battery reaches this level, it does not have enough
power to complete a transaction.
The message will be displayed on the screen for 10 seconds together with
2 short beeps and then the unit will power itself off.
Power Management

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Power Modes
The terminal has 5 power modes:
› Active mode – Means that the terminal is in active, full operational mode.
› Sleep mode – Means that the terminal is in inactive, low consumption mode.
(Not applicable when charging)
› Docked mode – Means that the terminal is connected by external power supply.
The status indicator LED is orange and blinks at when the terminal is docked (charging)
and it is in full operational mode, i.e. Active mode.
› Low Power mode – It means that the terminal needs to be recharged as soon as possible
but still in full operational mode
› Critical Power mode (forced power off) – It means that the terminal cannot perform
any operation and needs to be charged immediately, the terminal will power itself off
in this mode.
Power Management

13
The VX670 has a chip card reader and a magnetic stripe reader for processing
transactions. If a card does not have a chip, then transactions can be processed by
swiping the magnetic stripe through the terminal. All chip cards must be inserted into
the chip card reader as shown below.
› Insert the credit card into the card reader with the gold contact facing
upward as shown below
› Leave the chip card in the reader until the transaction is completed
and the terminal prompts you to remove it
› By following the screen prompts’ the terminal will guide you through
the transaction process
Transaction Processing

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Transaction Processing
Card errors and fallback
You may receive credit card errors if:
› The chip on credit card is damaged
› You have swiped a chip enabled credit card instead of inserting in the card reader
› You remove the chip card before the transaction has been completed
› Chip card is blocked
Please find listed below some screen prompts that may appear on your terminal:

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Terminal Display Action
Insert/Swipe card This is the idle screen prompt
Please remove and re-insert card If the terminal fails to read the chip credit card it will
instruct you to remove it and insert the card the correct
way. Terminal will beep twice every 3 seconds if card is not
removed in the first 10 seconds
Please insert card This message will be prompted
in 2 scenarios:
1. After the card is removed from “Please Remove and Re-
insert Card”, terminal prompt you to insert the card.
2. If the chip card is swiped
rather than inserted, terminal will
beep twice and prompt you to insert the card instead
Card error please swipe card
If the terminal fails to read the chip card successfully on
the second attempt, it will prompt you to “swipe” the card
instead. Terminal will also beep twice
Card removed
Re-insert and try again
The following message will appear if the card is removed
from chip reader prior to transaction being completed
Card blocked
Please contact card issuer
The card has been blocked by the issuing institution,
Do not process the transaction and seek an alternative
payment option. Get customer to contact issuer
Please remove card
The terminal will indicate whether the transaction has been
approved and request that the card be removed from chip
reader.
Or this screen is displayed after
“Card Blocked”

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Purchase Transaction
Follow the steps below to perform a purchase transaction for debit or credit cards.
Debit Card Transaction
Action Screen Display
Insert/Swipe card Date/Time 01/08 16:00
PLEASE INSERT/SWIPE CARD
Select purchase TRANSACTION ENTRY
Please select operation
BACK PUR REFUND CASH
Key in purchase amount
and press ENTER
PURCHASE ENTRY
Please enter purchase amount
[ $0.00 ]
BACK
Key in cash out amount (if required)and press ENTER
TRANSACTION ENTRY
Please enter cash amount
[ $0.00 ]
BACK
Key in TIP out amount (if required)
and press ENTER
TRANSACTION ENTRY
PUR/CASH: $100.00
Enter TIP amount
[ $0.00 ]

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Select CHQ for cheque account
or SAV for savings account
XXXX MERCHANT
Purchase: $80.00
Cash: $20.00
Total: $100.00
Please select account
BACK CHQ SAV
Ask the customer to key in their PIN and press ENTER TRANSACTION ENTRY
Enter PIN and ENTER
[ ]
BACK
The terminal is attempting to process the transaction EFTPOS REQUEST
In progress please wait
*** PROCESSING ***
The transaction has been approved
EFTPOS REQUEST
APPROVED
If the customer requires a copy
of the receipt, press YES
If a copy of the receipt is not
required, press NO
RECEIPT PRINTING
Print customer receipt?
YES NO
If the transaction was processed
using a chip card, the chip card
can now be removed
PLEASE REMOVE CARD

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Purchase Transaction
IMPORTANT: Please ensure that you check for approval of the transaction before completing
the sale. Hand the customer their copy of the transaction record, their card and any cash out
requested. If the transaction is rejected, the terminal will display an error message giving the
reason. Tell the customer the reason, advise the customer to contact their Bank if required
and seek an alternative form of payment.
Example Transaction Record
BWA Merchant Services
XXXX Merchant
123 Sydney Street
North Sydney NSW 2060
Merchant Copy
01 AUG 2007 16:00:22
MERCHANT ID 4229851 2345678
TERMINAL ID 12345678
INV NO 000012
STAN 000034
ACCOUNT TYPE SAVINGS
……..4221(s) 10/12
PURCHASE $80.00
CASH -OUT $20.00
TOTAL AUD $100.00
AUTH ID 00321
RRN 1234560 00034
APPROVED 00