V670 EFTPOS Terminal User Guide // July 2010
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VX670 EFTPOS Terminal User Guide // April 20122
Introduction
Your BWA Merchant Services EFTPOS terminal enables you to accept credit,
debit and charge card transactions electronically as a means of payment.
Customers can access their cheque, savings or credit accounts for purchases
and refunds. Cash out can also be requested from cheque or savings accounts.
Terminal Location and PIN Privacy
The physical location of an EFTPOS terminal is important in protecting
a customer’s PIN privacy. When your new terminal is installed or relocated
within the premises, you must take care to ensure the following:
› The EFTPOS terminal is located in a position, which allows the customer to ensure their
PIN entry cannot be observed, by employees or other customers.
› The EFTPOS PIN pad has an adequate length of terminal connection cord and is positioned
to allow customers to enter their PIN privately.
› If in a fixed position, the EFTPOS PIN pad should not be placed at an angle or height which
prevents customers from shielding their PIN entry (The provision of a hood over fixed PIN
pads might be the appropriate means of ensuring PIN entry privacy).
› The placement of mirrors and other reflective material do not allow the customer’s PIN
entry to be observed through reflection.
› The placement of security cameras and/or the EFTPOS terminal do not allow a visual record to
be made of a customer’s PIN entry.
› Customers should never be asked to disclose a PIN.
These guidelines should be communicated to any staff that process EFTPOS transactions using
the BWA Merchant Services terminal.
