Ingenico iCT220, iCT250 User manual

Ingenico iCT220 & iCT250 Retail Quick Start Guide
Wind River Financial

1
Ingenico iCT220C & iCT250 Quick Start Guide
Retail app INGEMV3
Terminal Setup –2
Sale –5
Reversal vs Return - 10
Reversal –10
Return –12
Reprint –16
Settlement –18
Reports –19
Settlement report settings –21
Contact & Troubleshooting –25

2
Setting Up Your Terminal
Your terminal needs power and either a phone line or an internet connection. Both the power and the
communication cables plug into the “magic box” at the end of the terminal’s cord.
Communications Cord
If you are using a phone line, locate the phone
line port on the magic box. Make sure you plug
your phone line into the port marked with a
picture of a phone handset, and not into the
RS232 or ETH port.
If you are using an internet connection, plug
your Ethernet cable into the port marked
“ETH.”

3
Power Cord
Next, assemble the two parts of the power
cord. The small round connector on one end of
the cord plugs into the terminal’s magic box
using a port marked with a small lightning bolt
symbol.
Plug the other end of the power cord into a wall
socket. Make sure to use a socket that is not
operated by a light switch—the terminal needs
to stay on all night so it can automatically settle
the batch. The terminal will chirp and begin
starting up once it is plugged in. Always use the
cord that came with your terminal. Never try to
use this terminal with a power cord from a
different model. Using unsupported power
cables can permanently damage the terminal.

4
Paper Roll
To load paper into the terminal, open the
printer by pulling up on the plastic tab near the
top of the machine.
If there are any test receipts inside the printer,
remove them. Pull up a small amount of paper
from the roll as shown and close the printer.

5
Using the Terminal
The red key on your terminal is Cancel, the yellow key is Backspace, and the green key is Enter. When
the terminal is on the main screen (showing your business name) you can also use the green key to open
the main menu. The terminal has four more keys just below the screen with labels F1 through F4. F1 and
F4 are context sensitive keys and F2 and F3 are used to scroll up and down in menus.
Running a Sale
Always begin a sale by pressing the 1 key or
choosing 1-Sale from the main menu.
For most transactions, choose 1-Credit. If your
customer has a debit card and wants to use
their 4-digit PIN, choose 2-Debit.

6
Type in the sale amount and press Enter. The terminal will alternate between showing
the sale amount and “Swipe/Insert/Tap/Key.” It
is ready to accept a card.

7
If you have a chip card, insert it into the chip
reader. If you accidentally swipe a chip card, the
terminal will show a message reminding you to
use the chip reader. Follow the prompts to
complete the sale.
If you have a non-chip card, swipe it through
the card reader. Follow the prompts to
complete the sale.

8
If the customer is paying with a contactless NFC
card or a smart phone, direct them to hold their
card or phone close to the terminal screen for
about one second. Follow the prompts to
complete the sale.
If you are accepting a card over the phone or
the terminal is having trouble reading the card
normally, you can key in the 16 digit card
number and press Enter.

9
When you key in a card number, the terminal
will prompt you for additional information.
Depending on your choices, it will ask for some
or all of the following:
Card expiration date: 4-digit date on card
Card present: Whether the card is there
with you or you are accepting it over the
phone
CVC: 3 or 4 digit code on back of the card
Mail order/Phone Order/Ecommerce
Order #: Don’t skip this prompt, enter
something to get the best rate from Visa &
MasterCard
Address: numeric part of the cardholder’s
street address
Zip: cardholder’s 5 digit ZIP code
After you have inserted, swiped, or keyed in the
card number, the terminal will process your
transaction, return a response, and print a
receipt.

10
Returns and Reversals
When you need to refund the full amount of a transaction on the same day that the sale took place, you
should use a reversal. A reversal is like undoing a sale. Reversals will only work on transactions that have
not settled yet. If you need to refund part of a transaction, or the transaction took place on a previous
day, you must use the return option. A return works like a sale, except money moves from your business
to the cardholder.
Running a Reversal
To start a reversal, press the 3 key. You will be
presented with several ways to find the
transaction that you want to reverse.
Choose 2-Reference # and enter the reference
number found near the top right of the receipt.
You don’t need to include any leading zeroes,
for example if the reference number is “00001,”
you can simply enter “1”

11
Verify that the details on the screen match the
transaction that you want to reverse. If they do,
Press the F4 key to select the current
transaction.
Finally, press the F1 key to confirm the reversal.
The transaction will process and a receipt will
print.

12
Running a Return
To start a return, press the 2 key. Always choose 1-Credit, regardless of whether
you are processing a return to a debit card or a
credit card.

13
Enter the amount you would like to refund and
press enter.
The terminal will alternate between showing
the return amount and “Swipe/Insert/Tap/Key.”
It is ready to accept a card.

14
If you are returning funds to a chip card, insert
it into the chip reader. If you accidentally swipe
a chip card, the terminal will show a message
reminding you to use the chip reader. Follow
the prompts to complete the refund. The
terminal will process the refund, return a
response and print a receipt.
If you are returning funds to a non-chip card,
swipe it through the card reader. Follow the
prompts to complete the refund. The terminal
will process the refund, return a response and
print a receipt.

15
If you are returning funds to a card over the
phone or the terminal is having trouble reading
the card normally, you can key in the 16 digit
card number and press Enter. When you key in
a card number, the terminal will prompt you for
additional information. Depending on your
choices, it will ask for some or all of the
following before processing the transaction and
printing a receipt:
Card expiration date: 4-digit date on card
Card present: Whether the card is there
with you or you are accepting it over the
phone
CVC: 3 or 4 digit code on back of the card
Mail order/Phone Order/Ecommerce
Order #: Don’t skip this prompt, enter
something to get the best rate from Visa &
MasterCard
Address: numeric part of the cardholder’s
street address
Zip: cardholder’s 5 digit ZIP code

16
Reprinting a receipt
To reprint a receipt, make sure you are on the
main screen (showing your business name) and
press the 8 key.
Choose option 3-Reprint.

17
You can quickly reprint the last receipt by
choosing 1-Last Receipt. You can also print a
receipt from a recent transaction by choosing
option 2-Search.
In the search menu, you can choose to look
through all the transactions in the terminal, or
you can search by reference #, invoice #, etc.

18
Manual Batch Settlement
Unless you requested otherwise, your terminal
will batch automatically each night, so batching
manually is normally unnecessary. If you need
to batch manually for any reason, make sure
you are on the main screen and press the 7 key.
The terminal will ask for confirmation before
displaying batch amounts. Press the F1 key to
confirm and show batch amounts. Press F1
again to submit the batch. The terminal will
print a report with the batch totals.

19
Printing Reports
To print a report, make sure you are on the
main screen and press the # key.
Choose 0-Reports Menu.