Hughes 9450 Series User manual

Hughes 9450 Series
User Guide
3004128-0001
Revision C
October 30, 2012

Copyright © 2012 Hughes Network Systems, LLC
All rights reserved. This publication and its contents are proprietary to Hughes Network
Systems, LLC. No part of this publication may be reproduced in any form or by any
means without the written permission of Hughes Network Systems, LLC, 11717
Exploration Lane, Germantown, Maryland 20876.
Hughes Network Systems, LLC has made every effort to ensure the correctness and
completeness of the material in this document. Hughes Network Systems, LLC shall not
be liable for errors contained herein. The information in this document is subject to
change without notice. Hughes Network Systems, LLC makes no warranty of any kind
with regard to this material, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose.
Trademarks
Hughes and Hughes Network Systems are trademarks of Hughes Network Systems,
LLC. All other trademarks are the property of their respective owners.

 Contents
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Contents
Understanding safety alert messages ........................................................................................v
Messages concerning personal injury........................................................................................................v
Messages concerning property damage .....................................................................................................v
Safety symbols........................................................................................................................... vi
Introduction.................................................................................................................................1
Overview....................................................................................................................................................1
About this User Guide ...............................................................................................................................2
Package Contents.......................................................................................................................................2
Minimum System Requirements for Laptop/PC........................................................................................3
Getting Started...........................................................................................................................................3
Installing your terminal..............................................................................................................................3
Terminal LED functionality.......................................................................................................................3
Using the Hughes 9450................................................................................................................5
Auto start configuration.............................................................................................................................5
Power up and the connection to the Internet..............................................................................................6
Connecting the terminal to the computer...................................................................................................7
Connecting by Ethernet..........................................................................................................................7
Power over Ethernet (POE)....................................................................................................................7
Connecting by WLAN...........................................................................................................................8
WEP Security.....................................................................................................................................8
Connecting by ISDN..............................................................................................................................9
Connecting by RJ-11..............................................................................................................................9
Coverage Map..........................................................................................................................................10
Using the Web UI......................................................................................................................11
Accessing the Web UI .............................................................................................................................11
Home page...............................................................................................................................................12
Connections..............................................................................................................................................15
Manage Connections............................................................................................................................15
Automatic Contexts..............................................................................................................................16
Manage APNs......................................................................................................................................21
SMS .........................................................................................................................................................23
Send/Receive........................................................................................................................................23
Saved Drafts.........................................................................................................................................24
Sent Messages......................................................................................................................................25
SMS Settings........................................................................................................................................26
Settings page............................................................................................................................................27

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General Setup.......................................................................................................................................27
IP Address/DHCP Settings ..................................................................................................................28
Nat Mode..........................................................................................................................................29
Relay Mode......................................................................................................................................29
Wireless LAN ......................................................................................................................................30
Wireless LAN Security........................................................................................................................31
Telephony ............................................................................................................................................33
Security................................................................................................................................................35
Features................................................................................................................................................36
Usage Page...............................................................................................................................................37
Support Page............................................................................................................................................38
Troubleshooting ........................................................................................................................41
Technology Overview ...............................................................................................................44
GPS..........................................................................................................................................................44
Obtaining a GPS Fix............................................................................................................................44
GPS and BGAN Registration...............................................................................................................45
ISDN........................................................................................................................................................45
Dialing and Numbering........................................................................................................................45
PDP Context.............................................................................................................................................45
Technical Specifications ...........................................................................................................47
Declaration of Conformity.......................................................................................................48
FCC Compliance......................................................................................................................................49
EU RoHS (Restriction of Hazardous Substances) Directive ...................................................................49
EU WEEE (Waste Electrical and Electronic Equipment) Directives......................................................50
Glossary .....................................................................................................................................51

 Safety
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Understanding safety alert messages
Safety alert messages call attention to potential safety hazards
and tell you how to avoid them. These messages are identified
by the signal words DANGER, WARNING, CAUTION, or
NOTICE, as illustrated below. To avoid possible property
damage, personal injury, or in some cases possible death, read
and comply with all safety alert messages.
Messages concerning
personal injury
The signal words DANGER, WARNING, and CAUTION
indicate hazards that could result in personal injury or in some
cases death, as explained below. Each of these signal words
indicates the severity of the potential hazard.
DANGER indicates a potentially hazardous situation which, if
not avoided, will result in death or serious injury
WARNING indicates a potentially hazardous situation which, if
not avoided, could result in death or serious injury.
CAUTION indicates a potentially hazardous situation which, if
not avoided, could result in minor or moderate injury.
Messages concerning
property damage
NOTICE is used for messages concerning possible property
damage, product damage or malfunction, data loss, or other
unwanted results—but not personal injury.

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Safety symbols
The generic safety alert symbol calls attention to a
potential personal injury hazard. It appears next to the
DANGER, WARNING, and CAUTION signal words as part of
the signal word label. Other symbols may appear next to
DANGER, WARNING, or CAUTION to indicate a specific type
of hazard (for example, fire or electric shock). If other hazard
symbols are used in this document they are identified in this
section.
Additional symbols
Warning Potential Radio Frequency (RF)
hazard. Where you see this alert symbol and
WARNING heading, strictly follow the warning
instructions to avoid injury to eyes or other
personal injury.
Warning Where you see this alert symbol and
WARNING heading, strictly follow the warning
instructions to avoid personal injury.
Danger Electric shock hazard: Where you see
this alert symbol and DANGER heading,
strictly follow the warning instructions to avoid
electric shock injury or death.
Warnings for Satellite Terminal
Do not stand in front of the Antenna This
device emits radio frequency energy. To avoid
injury, do not place head or other body parts in
front of the satellite antenna when system is
operational. Maintain a distance of one meter or
more from the front of the Satellite Terminal
antenna.
General Handle your Satellite Terminal with
care. The outdoor unit is weather resistant per
IEC 60529 IP56; however, do not submerge
either unit. Avoid exposing your Satellite
Terminal to extreme hot or cold temperatures
outside the range -25ºC to +55ºC.
Avoid placing the Terminal close to cigarettes,

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open flames or any source of heat.
Changes or modifications to the Terminal not
expressly approved by Hughes Network
Systems could void your authority to operate
this equipment.
Only use a soft damp cloth to clean the
Terminal.
To avoid impaired Terminal performance, please
ensure the unit’s antenna is not damaged or
covered with foreign material like paint or
labeling.
When inserting the SIM, do not bend it or
damage the contacts in any way. When
connecting the interface cables, do not use
excessive force.
In the vicinity of blasting work and in
explosive environments Never use the Satellite
Terminal where blasting work is in progress.
Observe all restrictions and follow any
regulations or rules. Areas with a potentially
explosive environment are often, but not always,
clearly marked. Do not use the Terminal while
at a petrol filling station. Do not use near fuel or
chemicals.
Qualified Service Do not attempt to
disassemble your Satellite Terminal. The unit
does not contain consumer-serviceable
components. Only qualified service personnel
may install or repair equipment.
Accessories Use Hughes approved accessories
only. Use of non-approved accessories may
result in loss of performance, damage to the
Satellite Terminal, fire, electric shock or injury.
Connecting Devices Never connect
incompatible devices to the Satellite Terminal.
When connecting the Satellite Terminal to any
other device, read the device’s User Manual for
detailed safety instructions.

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Pacemakers The various brands and models of
cardiac pacemakers available exhibit a wide range
of immunity levels to radio signals. Therefore,
people who wear a cardiac pacemaker and who
want to use a Satellite Terminal should seek the
advice of their cardiologist. If, as a pacemaker
user, you are still concerned about interaction with
the Satellite Terminal, we suggest you follow these
guidelines:
Maintain a distance of 20cm from the Wi-
Fi antenna and your pacemaker:
Maintain a distance of one meter from the
main antenna front and sides and your
pacemaker;
Refer to your pacemaker product literature
for information on your particular device.
If you have any reason to suspect that interference
is taking place, turn off your Satellite Terminal
immediately.
Hearing Aids Most new models of hearing aids
are immune to radio frequency interference from
Satellite Terminals that are more than 2 meters
away. Many types of older hearing aids may be
susceptible to interference, making it very difficult
to use them near a Terminal. Should interference
be experienced, maintain additional separation
between you and the Satellite Terminal.
Electrical Storms Operation of the Satellite
Terminal during electrical storms may result in
severe personal injury or death. Ensure the Below
Deck Equipment is properly grounded to the
vehicle chassis.

 Introduction
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Introduction
Overview
The Hughes Network Systems 9450 Broadband Satellite
Terminal is your gateway to global communication. The 9450
terminal allows you to simultaneously send and receive IP
packet and circuit-switched data via Ethernet (Power over
Ethernet) ports and the Integrated Services Digital Network
(ISDN) interfaces over the Inmarsat BGAN satellite network.
This unit offers you the following features and benefits:
Fully autonomous tracking antenna acquires and tracks the
BGAN satellite signal while on the move
Optional antenna installation (magnetic mount) on vehicle
roof
Includes RF cable and power cable for vehicular installation
Up to 464 Kbps data (transmit and receive) and 128 Kbps
streaming IP data rate
4 X RJ-45 Power over Ethernet (PoE) ports
ISDN 3.1KHz audio (above 45 degrees look angle to the
satellite)
ISDN UDI/RDI data (64Kbps) (above 45 degrees look angle
to the satellite)
Multi-user capability for sharing a single unit
Selectable Quality-of-Service (QoS)
Full IP compatibility for Email, file transfer (FTP),
browsing, VPN, etc.
Cost-effective “always-on” access – charges only for data
sent and received
UMTS IP-based services
FCC and CE certified
Subscriber Identification Module (SIM) card security
With the optional antenna installation method, the unit is easy to
install and connects in minutes. It is built for use in vehicular
environments.
In this document, the following names and abbreviations are
used to identify the Satellite Terminal and your computer.

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 Introduction
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Term
IDU
ODU
Definition
Indoor Unit
Outdoor Unit/antenna
Terminal
Satellite Terminal
TE
Terminal Equipment (your computer)
UT
User Terminal/satellite terminal
About this User Guide
This user guide contains the most up-to-date information
available on this product, on the date it was generated. It is
focused on the specific information needed to operate the
Hughes 9450 Land Mobile User Terminal.
For information on using LaunchPad, please refer to the
Inmarsat website where a copy of the ‘Inmarsat LaunchPad
Guide’ can be downloaded:
http://www.inmarsat.com/Support/BGAN/LaunchPad.aspx?l
anguage=EN&textonly=False
Package Contents
When you unpack the Land Mobile Terminal Kit package, you
will find the following:
BGAN Land Mobile Tracking Antenna Kit
Hughes 9450 BGAN Satellite Modem Kit
Your Service Provider will supply you with a Subscriber
Identification Module (SIM) and its PIN, and Satellite Terminal
configuration instructions –you will need these to access the
network. Note: The SIM card may also have four (4) MSISDN
numbers associated with it for various ISDN services:
4K Voice
3.1KHz Audio/Fax
64K UDI data
56K RDI data

 Introduction
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Minimum System
Requirements for
Laptop/PC
These are the minimum computer system requirements for
successful interface with the Satellite Terminal:
Internet Browser: Microsoft Internet Explorer (IE7 or IE8),
Mozilla or Safari.
PC Support for at least one of these interfaces: Ethernet, or
WLAN (802.11b or b/g).
100 MB of free hard disk space if using LaunchPad.
Getting Started
This guide is the simplest and quickest way to connect to the
BGAN network. If you are a first time user, you will be guided
through the procedure for powering up your terminal,
obtaining a GPS fix, connecting your computer to the terminal
and registering with the BGAN network. You are then ready to
start using voice and broadband services.
Installing your terminal
Install the Hughes 9450 terminal according to the Installation
Guide P/N 3004129 supplied with the terminal. Please refer to
the Installation Guide for grounding instructions.
Terminal LED
functionality
The 9450 IDU has 4 LEDs with the following functions:
Power: Green when IDU is powered on. Off when IDU is
powered off. This LED is integrated in the On/Off switch.
Network Registration: Green when registered and attached with
Inmarsat BGAN network, Off otherwise.
GPS: Flashing Green while acquiring fix and solid Green when
valid GPS fix acquired. The GPS LED turns off when the UT
registers with the network and the network LED turns on.
H/W Fault: Red if HW fault detected, e.g.: IB fault, no
communication to antenna or no GPS. Off otherwise.

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 Introduction
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The 9450 IDU has a four RJ-45 connector with 2 LEDs for each
port with the following functions:
Green/Red bicolor: Green indicates Link active; Red indicates a
power over Ethernet PD device is connected and is being
powered by the IDU. When both functions are active, it will
appear Orange in color.
Green: Traffic indicator

 Using the Hughes 9450
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Using the Hughes 9450
Auto start configuration
Since the Hughes 9450 terminal is equipped with a tracking
antenna, the default configuration for the Hughes 9450 Land
Mobile Terminal is as follows:
The Hughes 9450 is configured to automatically register
with the network by default: The terminal will automatically
attempt to register with the network once the tracking
antenna has acquired the satellite signal and obtained a GPS
fix.
The IDU has a power switch and an ignition sense line. For
the unit to turn on, the power switch must be in the ON
position and 12V or 24V applied to the ignition sense line.
Refer to the 9450 Installation Guide P/N 3004129-0001.

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 Using the Hughes 9450
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These default configurations are accessible through LaunchPad
or the web UI and it is recommended to keep these settings for
convenient operation of the Hughes 9450 Land Mobile Terminal.
Power up and the
connection to the
Internet
After power is applied, the Hughes 9450 IDU and Hughes
Tracking Antenna will begin their start-up sequence. The
tracking antenna will begin its search for the BGAN satellite
and the antenna motors may be heard during this time. Note
that the tracking antenna must have line of sight to the BGAN
satellite. Once the antenna has locked onto the BGAN satellite,
it will continue to make minor adjustments to acquire optimum
signal strength. The antenna may be heard ‘twitching’ during
this time. Eventually the antenna will sit at an optimum
position while the vehicle is stationary.
Once the vehicle starts moving, the Hughes Tracking Antenna
will automatically track the satellite signal and keep the
antenna pointed towards the satellite. During short outages
(e.g. while driving under a bridge, etc.) the antenna will remain
in the same position and will pick up the satellite signal
immediately. For longer outages the antenna may need to
repeat the search pattern to reacquire the satellite signal.
Circuit switched and packet switched connections will
typically recover from signal outages of less than 60
seconds. User intervention will be required to reactivate
circuit switched connections for outages longer than 60
seconds and may be required for packet switched
connections depending upon the actual length of outage.
Packet switched connections like FTP are more robust than
circuit switched connections in the network.

 Using the Hughes 9450
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Connecting the terminal
to the computer
You can connect your computer to the 9450 IDU with one or
more of the following interfaces
Ethernet
WLAN
Integrated Services Digital Network (ISDN)
There is no need to check the active interface. All
interfaces can be used simultaneously to accommodate
multiple users.
During initial setup, the terminal can only be configured
using an Ethernet connection. Once the terminal has been
configured, all interfaces (Ethernet, WLAN and ISDN) can
be used for data transfer depending on the service required.
Your computer must be configured to support your chosen
connection method. Refer to the documentation supplied
with your computer for details.
Connecting by Ethernet
To connect the BGAN terminal to a device using Ethernet:
Connect an Ethernet cable to your device’s Ethernet port,
and insert the other end of the connector into one of the four
Ethernet ports on the 9450 IDU. These four Ethernet ports
support Power-over-Ethernet (PoE).
Power over Ethernet (POE)
All 4 ports are powered by a single 48Volt DC power supply
capable of outputting 61.2 Watts and 30.6 Watts at 24 Volts
and 12 Volts input respectively. The ports can provide power
to class 1, 2, and 3 devices as long as the total power does
not exceed the wattage based on the input voltage provided.
If a device is connected to a port that exceeds the maximum
power available, power will not be provided to that port. The
existing connections will not be affected.

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Connecting by WLAN
If you have not previously used the IDU’s WLAN interface, it
has to be enabled from the internal web UI or LaunchPad with
your computer connected to the IDU using the Ethernet
interface.
WLAN Power: The default is off, which disables the
WLAN feature.
SSID (network name): The default is BGAN, but you can
change it to whatever you want.
Channel Number: This controls the radio channel number (1
through 11) used by the access point. To meet FCC
regulations, channels 12 to 14 are not supported.
As you are configuring the WLAN, you can enable the
Wireless Encryption Protocol (WEP), MAC address filtering
and no broadcast SSID features for added security.
Once the WLAN is “Enabled” and configured, any device with
a WLAN interface can detect the IDU’s WLAN SSID, and
connect to it automatically.
WEP Security
WEP Protection Status: Check the box to “Enable” the WEP
for added security. Encryption Level: 64 or 128 bit WEP
encryption can be enabled.
WEP Key: You can define the WEP key or use the default
WEP key, which is formulated using the IMEI number of the
terminal (e.g. IMEI number +0123456789).
Hexadecimal 128-bit: Requires 26 characters.
Recommended
Hexadecimal 64-bit: Requires 10 characters
SSID Broadcast: For added security you can choose not to
broadcast your SSID.
MAC Filtering: For added security, check the box to
“Enable” MAC Filtering. You can define up to 10 MAC
addresses that are allowed to connect to your WLAN.
To determine the MAC address of a PC, go to a DOS prompt
and type ipconfig/all.

 Using the Hughes 9450
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For Mac OS X, under the Apple Menu go to System
Preferences -> Network and Show Airport. The Airport Id is
the MAC address. Alternatively, go to About this Mac ->
More Info -> network, and select Airport.
When WLAN is enabled, unauthorized users may be able to
access your BGAN service. If WEP is enabled, you must
provide other WLAN users with the WEP key in order for
them to connect to the terminal. You can go to the Manage
Connections page to see what computers are actually using the
BGAN service.
Connecting by ISDN
Connect an ISDN cable to your computer’s or phone’s ISDN
port, and insert the other end of the connector into the
Terminal’s ISDN port.
To dial, prefix the international number with 00 and terminate
with #. For example, to dial a number in the USA, enter:
0018005551234#
To receive incoming calls you must configure your ISDN
device with the MSN (Multiple Subscriber Number) of the
service it supports. See the ISDN section for information on
configuration of MSNs. To configure the MSN in your ISDN
device, refer to the user guide of your ISDN device.
Connecting by RJ-11
You can connect an analog phone or fax machine to the RJ-11
ports:
The FAX port is configured for 3.1k service for fax
The TEL port is configured for speech service for voice calls
To dial, prefix the international number with 00 and terminate
with #. For example, to dial a number in the USA, enter:
0018005551234# (00 + Country code + phone number)
Operational note: RJ-11 and ISDN handsets cannot be
connected at the same time. The 9450 will configure itself to
ISDN or RJ-11 mode depending on which type of handset is
plugged in first, and will be in this mode thereafter.

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To switch modes, the 9450 must be rebooted with only the
desired handset connected. If both types of handsets are
connected at power-on, the 9450 will default to ISDN mode
and RJ-11 will not be operational.
Coverage Map
The Inmarsat BGAN service is operated with 3 satellites as
shown below. The Hughes 9450 terminals will perform best in
areas where the elevation angle is 20 degrees or higher. Lower
elevation angles increase the probability of signal outages
caused by trees, buildings and hilly terrain and may severely
impact the usability on the move.

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Using the Web UI
Accessing the Web UI
The Hughes UT includes its own internal Web User Interface
(UI). To access the web UI, open your favorite Web Browser
and type in the internal IP address of the UT e.g.
http://192.168.128.100. The web UI opens up to the “Home”
page as shown below:

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 Using the Web UI
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Home page
The Home page shows the current terminal status and allows
you to setup your initial data connection.
On the left side of the page is the Status bar. These items are
updated automatically when the status of any of these items
change.
1. Connection: This field indicates whether you are
Registered with the Network. It also shows the PS and CS
status, beam type and receive signal quality.
a. PS Attach Status: This field indicates whether you
are PS (Packet Switch) attached with the Network.
You will still need to setup a PDP context in order to
send PS data.
b. CS Attach Status: This indicates whether you are CS
(Circuit Switch) attached with the Network. Once you
are CS Attached and Registered with the network, you
are able to make CS calls.
2. GPS: This field displays the current GPS position status.
If you have received a GPS fix and the Network GPS
policy has been received and it allows the GPS position to
be shown to the user, it will display the Latitude,
Longitude, Fix Quality, and the Last time the GPS position
was updated. Time displayed is UTC time.
3. BGAN terminal: This field indicates the WLAN status.
4. Antenna Unit: This field indicates the detailed state of the
tracking antenna
a. The state field indicates the tracking state of the
antenna
b. Elevation: the current elevation look angle of the
antenna
c. The frequency of the global beam in MHz that the
antenna is attempting to track is displayed. If the unit
is experiencing problems, use the table below to verify
the antenna is searching for the correct satellite for
your location
The frequency is the frequency of the global beam.
Possible values are the primary and secondary frequencies
of the three satellites.