bXterra BG 550 User manual

USER MANUAL
www.bxterra.com
BG STANDBY UPS
BG 550 | BG450

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WARRANTY & REGISTRATION
SAFETY INSTRUCTIONS
This bXterra product is constructed to provide unmatched power protection, quality and perfor-
mance for the duration of its lifetime. Please take a few minutes to register your new product at
www.bXterra.com/registration. Registration certies your product’s warranty, conrms your owner-
ship in the event of a product loss or theft and entitles you to free technical support. Please register
your product now to receive the benets of bXterra ownership.
SAVE THESE INSTRUCTIONS: This manual
contains important instructions that should be
followed during installation and maintenance of
the UPS and its batteries.
1. This unit is intended for installation in a
controlled environment (a temperature-
controlled and indoor area free of conductive
contaminants). Please avoid installing the
UPS in locations where there is standing
or running water, dust, direct sunlight or
excessive humidity.
2. This UPS utilizes voltage that may be
hazardous. Do not attempt to disassemble
the unit. Only factory service personnel may
perform repairs.
3. Connect your UPS directly to a properly-
grounded AC power outlet with fuse or
circuit breaker protection. Do not plug the
unit into an outlet that is not grounded.
Turn o and unplug the unit if you need to
de-energize it.
4. Not for use in a computer room as dened in
the Standard for the Protection of Electronic
Computer/Data Processing Equipment, ANSI/
NFPA 75.
5. To reduce the risk of re, connect only to a
circuit provided with 20 amperes maximum
branch circuit over current protection in
accordance with the National Electric Code,
ANSI/NFPA 70.
6. For best performance, keep the indoor
temperature around the unit between 32⁰ F
and 104⁰ F (0⁰ C and 40⁰ C).
7. Do not attach medical equipment or non-
computer related items, such as life-support
equipment, microwave ovens, or vacuum
cleaners to the UPS. bXterra does not sell
equipment meant for life-support or medical
applications. Visit our website for more
information about devices appropriate to
plug into this UPS.
8. Only stand or set up the UPS in the direction
specied in the Installation and Operation
section of this manual. Do not block fans and
leave adequate space around all sides of the
UPS for proper ventilation. Do not expose
the unit to direct sunlight and do not install
the unit near heat-emitting appliances such
as a space heater or furnace. This could
negatively impact the unit’s internal cooling
system and cause product damage not
covered under warranty.
9. Do not plug the UPS input into its own
output. Do not attach a power strip or surge
protector to the UPS.
10.Do not modify the UPS’s plug and do not
use an adapter that would eliminate the
UPS’s ground connection.
11.Do not use extension cords to connect the
UPS to an AC outlet.
12.If the UPS receives power from a motor-
powered AC generator, the generator must
provide clean, ltered, computer-grade
output. Consult your generator’s manual to
see if it meets these specications.
13.The main power outlet that supplies the
UPS should be easily accessible and near
the UPS.
14.To reduce the risk of re or electric shock,
do not use the unit on any transportation
such as airplanes or ships. The eect of
shock or vibration caused during transit and
the damp environment can cause the unit
to short out.
Battery Warnings:
Batteries can carry a risk of electric shock and
burn from high short-circuit current. There
are no user-serviceable parts inside the UPS,
except for the battery.
· Do not open the UPS except to perform
battery replacement
· Remove watches, rings or any metal objects
· Wear rubber gloves and boots
· Do not open or mutilate batteries. Released
electrolytes may be harmful to skin and
eyes.
· Do not short or bridge the battery terminals
with any object
· Unplug and turn o the UPS before
performing battery replacement
· Use tools with insulated handles
· Remove battery grounds during installation
and maintenance to reduce likelihood of
shock. Remove the connection from ground
SAFETY INSTRUCTIONS CONTINUED
INSTALLATION & OPERATION
if any part of the battery is determined to be
grounded.
· Do not lay tools or metal parts on top of
batteries.
Battery replacement should be performed
following all safety precautions and using the
same number and type of batteries (sealed
lead-acid).
Do not dispose of batteries in a re.
Please recycle your batteries. Refer to local
regulations for disposal requirements or if you
are in the USA please call 1-877-723-1297 or
visit www.call2recycle.org for more information
about recycling your batteries.
INTRODUCTION
Thank you for choosing a bXterra
Uninterruptible Power Supply. This UPS
system is Energy Star®-certied and uses our
GreenTech™ High-Eciency Design to consume
less power, reduce heat and improve UPS
operation.
INSPECTION
Inspect your UPS upon purchase. The following
items should be inside:
• UPS system • User manual • USB A+B
cable
Remove the UPS from its package and inspect
it for damage that may have occurred during
shipping. If any damage is discovered, re-pack
the unit and return it to the place of purchase.
Determine the Power Requirements of Your
Equipment
1. To determine the power requirements of
your equipment, ensure that the equipment
plugged into the outlet does not exceed the
UPS’s rated capacity. If the rated capacity of
the unit is exceeded, the UPS may overload
and shut down or the circuit breaker may
trip.
2. There are many factors that can aect the
amount of power that your equipment will
require. We suggest that the load placed on
the battery outlets not exceed 80% of the
UPS’s capacity.
CONNECT TO UTILITY POWER
Connect the AC power cord to utility power.
The UPS will start to charge its internal
battery. For best results, charge the battery
for six hours prior to initial use. When the
UPS is plugged into an AC outlet, the battery
will automatically charge whether the UPS is
turned on or not.
PLUG IN EQUIPMENT
Battery Backup Outlets
With the UPS turned o and unplugged,
connect equipment requiring battery backup
to the “Battery Backup” outlets. These outlets
provide battery backup, EMI ltering, line
conditioning, and surge protection. Battery
power is automatically provided in case of
power failure.
Surge-Protected Outlets
Connect other devices requiring surge
protection to the “Surge Protected” outlets.
These outlets do not provide power during
power failure.
DO NOT plug a laser printer, paper shredder,
copier, space heater, vacuum cleaner, sump
pump or other large electrical device into the
UPS. The power requirements of these devices
will overload and possibly damage the UPS.
Connect Modem/Phone Line
This UPS protects a single line (1 in/1 out)
phone, modem, or fax machine from surges.
To protect a fax machine, phone or modem,
connect a telephone or network cable from
the wall jack outlet to the IN jack of the UPS.
Connect a telephone cable or network cable
from the OUT jack of the UPS to a fax machine,
telephone, modem or network device.
TURN THE UPS ON
To turn on the UPS unit, press the power switch
for at least two seconds. The LED indicators
will light up. If an overload is detected, the UPS
alarm will go o and the unit will emit one long
beep. To x this, turn the UPS o and unplug at
least one piece of equipment from the battery-
power supplied outlets. Make sure the Circuit
Breaker button is depressed and turn the UPS
on again. To turn o the UPS unit, press the
power switch again. The LED light will turn o.
MUTE ON/OFF
Press the mute button to turn an alarm on
or o. For more information about the mute
button, please refer to the LED indicators.
INSTALL SOFTWARE
Connect one end of the USB cable to a PC and
the other end to the USB port at the rear of the
UPS.

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1. Power switch
Used as the master on/o switch for the UPS as
well as for equipment connected to the battery
power supplied outlets.
2. Mute button
Hold this button for more than three seconds
to place the unit in silent mode or silence the
alarm.
3. AC input
Connect the main power cord of the UPS here.
PRODUCT OVERVIEW
4. Circuit breaker
This breaker provides overload and fault
protection. If it trips, remove some of the
load then reset it by pressing it in.
5. Surge protected outlets
These outlets protect connected equipment
in case of a power surge.
6. Battery backup outlets
These outlets provide battery backup power
to connected devices.
7. USB port
This port can connect the UPS to any
computer to download the UPS-monitoring
software, PowerFrame™. Instructions for this
procedure can be found in the Installation
and Operation section of this manual.
8. Modem/phone/network surge protection
These ports protect equipment from
surges over a single phone line or network
connection.
9. Status indicator (Green)
This LED indicates that the UPS is functioning
normally.
10. Fault indicator (Red)
This LED indicates that a fault error has
occurred inside the UPS.
CERTIFICATIONS
FCC COMPLIANCE
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates
uses and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in an installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment
o and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
-Reorient or relocate the receiving antenna
-Increase the separation between the equipment and receiver
-Connect the equipment to an outlet on a dierent circuit than the one to which the receiver is
connected
-Consult an experienced radio/TV technician for help
WARNING: Changes or modications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
GREENTECH™ UPS HIGH-EFFICIENCY DESIGN
By implementing leading-edge components and design, the bXterra line of GreenTech™ UPS systems strive
to deliver better operating performance while reducing cost of operation. This can lead to less energy
usage and cost, extended device and battery life, and decreased heat generation by the unit.
ROHS DIRECTIVE
Aside from being Energy Star ® compliant, we are committed to and supporters of the Restriction of
Hazardous Substances (RoHS) directive, which strictly limits the use of six hazardous substances (lead,
mercury, cadmium, hexavalent chromium, polybrominated biphenyls (PBBs) and polybrominated diphenyl
ether (PBDE)) in electrical equipment.
BATTERY REPLACEMENT
STEP 1:
Remove battery cover by
removing the screw on the
back of the unit.
STEP 2:
Push the battery cover down
as shown above.
STEP 3:
Disconnect the two battery
cables and pull out the
battery from the case.
Replace the battery with
the same specications and
number as your previous
battery.
Download the latest version of PowerFrameTM software from www.bxterra.com to your hard drive.
Follow on-screen instructions to complete the software installation.
For optimal battery charge, always leave the UPS plugged into the AC outlet.
To store the UPS for an extended period of time, cover the unit and fully charge the battery
before disconnecting from AC power. While in storage, recharge the battery every three
months to prolong optimal battery life.

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PROBLEM POSSIBLE CAUSE SOLUTION
Nothing is displayed on the LED
panel
The UPS is not on Press the power button to turn the UPS on
The battery voltage is too low Charge the battery for at least 6 hours
The battery is faulty Replace the battery
The UPS is always on Battery Mode The power cord is loose Check that the power cord is plugged in
properly
The UPS beeps continuously Please check the LED indicator table on Page 3 for details
Battery backup time is too short
The battery voltage is too low Charge the battery for at least 6 hours
There is an overload
Unplug some noncritical devices. Please
verify that the load matches the UPS
capabilities.
The battery is defective Contact [email protected] for assis-
tance
The surge protection outlets are
not providing power
The circuit breaker has tripped
from an overload
Turn the UPS o and unplug one piece
of equipment. Wait 10 seconds, reset the
circuit breaker then turn the UPS on again.
LED INDICATORS
UPS STATUS LED STATUS ALARM NOTE
AC Mode Green LED is on O If alarm is muted, the green
LED will ash every 5 seconds
Battery Mode Green LED ashes every 10
seconds Beeping every 10 seconds
If mute is activated, the UPS
won’t sound until a new event
occurs
Low battery in
Battery Mode
Green LED ashes every
second. Red LED is on. Beeping every second
Overload in
AC Mode Green LED is on Beeping every 0.5 seconds
Overload in
Battery Mode
Green LED ashes every 0.5
seconds Beeping every 0.5 seconds
Overload fault in AC
Mode Red LED is on Continuously beeping
Overload shutdown in
Battery Mode Red and green LEDs are o O
Fault Mode Red LED is on Continuously beeping
Two possible reasons:
1. Overcharge fault
2. Output short
circuited
Site wiring fault in
AC Mode
Green LED is on. Red LED
ashes every 0.5 seconds. O
O-charging site fault Red LED ashes every 0.5
seconds O
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE SOLUTION
The UPS will not turn on
The on/o switch is designed so
the user must press the button for
at least 2 seconds to turn it on
Turn the UPS o. Wait 10 seconds then turn
it on again.
The unit is not plugged into an
outlet
The unit must be connected to a properly
grounded outlet providing 110/120V and
50/60 Hz
The battery is worn out Contact bXterra at [email protected]
about replacement batteries
TECHNICAL SPECIFICATIONS
MODEL BG450 BG550
Topology Standby
INPUT
Voltage 120V
Frequency Range 50/60 Hz ± 5 Hz (auto-sensing)
Input Voltage Range 90-145 VAC
Plug Type NEMA 5-15P
Plug Style Right Angle, 45° Oset
Power Cord 5 ft
OUTPUT
VA/W 450VA/255W 550VA/330W
On Battery Voltage 120 VAC ± 5%
On Battery Frequency 50/60 Hz ± 1 Hz
On Battery Waveform Simulated Sine Wave
Outlet Type NEMA 5-15R
Outlets - Total 8
Battery & Surge 4
Surge-Only 4
Overload Protection Internal Circuitry Limiting /Circuit Breaker
Transfer Time 4ms Typical
BATTERY
Runtime at Half Load(min) 7 8
Runtime at Full Load(min) 2 2
Circuit Breaker 7A 125/250 VAC
Battery Type Leakproof Sealed Lead-Acid
Battery Size 12v/4.5Ah 12v/5Ah
Battery Model DJW12-4.5/MS4.5-12 DJW12-5.0/MS5-12
Battery Quantity 1 1
User Replaceable Yes
Recharge Time 8 hours

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Reproduction is prohibited without permission. www.bxterra.com
WARRANTY INFORMATION
Your bXterra product comes with a Limited 3-Year Warranty. bXterra warrants this product, if used
appropriately and in full accordance with all applicable instructions, to be free from original defects
in material and workmanship for 3 years from the date of initial purchase. If the product can be
proven defective in material or workmanship during that 3-year period, bXterra will, subject to
the full terms and limitations of the product’s Limited Warranty available on our website, repair or
replace that product. bXterra will act on its own discretion as the sole remedy for bXterra’s breach
of its Limited Warranty. Full details of this Limited Warranty and bXterra’s Connected Equipment
Guarantee can be found on our website at www.bxterra.com/warranty or at the individual product’s
page on our website. Please register your product at www.bxterra.com/registration to certify your
product’s warranty.
MODEL BG450 BG550
SURGE PROTECTION & FILTERING
Surge Suppression 890 Joules
Phone RJ11/ Ethernet RJ45 RJ45 10/100 Base-T Ethernet protection
EMI/RFI Filtration Yes
MANAGEMENT & COMMUNICATIONS
HID Compliant USB Port Yes
LED Indicators Power On/AC Mode/Battery Mode/Fault/Wiring Fault
Management Cable USB Cable
Audible Alarms On Battery, Low Battery, Overload, Fault
Software PowerFrameTM Personal UPS management software
PHYSICAL
Form Factor Compact Desktop
Dimensions (in) 6.3 x 3.82 x 12
Weight (lbs) 5.95 lbs 6.39 lbs
CERTIFICATIONS
Safety cTUV us (UL1778 Standard & CSA), FCC Part 15 Class B, ENERGY STAR®
Qualied
Environmental RoHS Compliant
WARRANTY
Product Warranty 3 Year Limited
TECHNICAL SPECIFICATIONS CONTINUED
Product specications are subject to change without prior notice