CalAmp VIPER SC+ 100 series User manual

VIPER SC+™
INTELLIGENT IP ROUTERS FOR LICENSED SPECTRUM
User Manual
Viper SC+™Intelligent IP Routers for Licensed Spectrum
PN 001-5008-000 Rev. C
Revised February 2016

REVISION HISTORY
REV
DATE
REVISION DETAILS
0
January 2008
Initial release as 001-5008-000.
1-12
2008-2012
Numerous updates driven by model additions and software changes.
A
December 2013
Added new models, Viper SC™+; all Viper SC™ models become Viper SC+ when upgraded
with new Viper SC+ firmware.
B
February 2015
Added UL warnings. Corrected voltage requirements. Numerous additions and changes
driven by changes/additions to configuration changes.
C
February 2016
Updated Remote Diagnostics page to add PER mode support.

Viper SC +™ IP Router for Licensed Spectrum PN 001-5008-000 Rev. C | Page i
Important Notice
Because of the nature of wireless communication, transmission and reception of data can never be
guaranteed, Data may be delayed, corrupted (i.e., have errors), or be totally lost. Significant delays or losses
of data are rare when wireless devices such as the Viper SC+™ are used in a normal manner with a well-
constructed network. Viper SC+ should not be used in situations where failure to transmit or receive data
could result in damage of any kind to the user or any other party, including but not limited to personal injury
or death, or loss of property. CalAmp accepts no responsibility for damages of any kind resulting from delays
or errors in data transmitted or received using Viper SC+, or for the failure of Viper SC+ to transmit or
receive such data.
Copyright Notice
© 2010-2016 CalAmp. All rights reserved.
Products offered may contain software which is proprietary to CalAmp. The offer or supply of these
products and services does not include or infer any transfer of ownership. No part of this documentation or
information supplied may be divulged to any third party without the express written consent of CalAmp.
CalAmp reserves the right to update its products, software, or documentation without obligation to notify
any individual or entity. Product updates may result in differences between the information provided in this
manual and the product shipped. For access to the most current product documentation and application
notes, visit www.calamp.com.
UL Listed models only
When operating at elevated temperature extremes, the surface may exceed +70 Celsius. For user safety, the
Viper should be installed in a restricted access location.
WARNING —EXPLOSION HAZARD, do not connect while circuit is live unless area is known to be non-
hazardous.
For more information see APPENDIX D —UL Installation Instructions
RF Exposure Compliance Requirements
Viper SC+ radios are intended for use in the Industrial Monitoring and Control and SCADA
markets. Each Viper SC+ unit must be professionally installed and must ensure a minimum
separation distance listed in the table below between the radiating structure and any person.
An antenna mounted on a pole or tower is the typical installation and in rare instances, a 1/2-
wave whip antenna is used.
Minimum Safety Distance
Antenna Gain
(cm @max power)
5 dBi
10 dBi
15 dBi
132 MHz (VHF)
123 cm
219 cm
389 cm
215 MHz (UHF)
123 cm
219 cm
389 cm
406.1 MHz
106 cm
188 cm
334 cm
900 MHz (Model/PN 140-5098-304)
66 cm
117 cm
208 cm
900 MHz (Model/PN 140-5098-504)
64 cm
115 cm
202 cm
Note: It is the responsibility of the user to guarantee compliance with the FCC MPE regulations when
operating this device in a way other than described above. The installer of this equipment must ensure the
antenna is located or pointed such that it does not emit an RF field in excess of Health Canada limits for the
general population.

Viper SC +™ IP Router for Licensed Spectrum PN 001-5008-000 Rev. C | Page ii
Viper SC+ uses a low-power radio-frequency transmitter. The concentrated energy from an antenna may
pose a health hazard. People should not be in front of the antenna when the transmitter is operating.
The installer of this equipment must ensure the antenna is located or pointed such that it does not emit an
RF field in excess of Health Canada limits for the general population. Recommended safety guidelines for the
human exposure to radio-frequency electromagnetic energy are contained in the Canadian Safety Code 6
(available from Health Canada), the Federal Communications Commission (FCC) Bulletin 65, and the Council
of the European Union’s Recommendation of 12 July 1999 on the limitation of exposure of the general
public to electromagnetic fields (0 Hz to 300 GHz) (1999/519/EC).
Caution: Before deploying your system, you must read and understand Section 2.5 Selecting Antenna and
Lightning Arrestor combinations.
Exigences de conformité d'exposition aux Radiofréquences
La radio Viper SC+ est destinée à être utilisé dans les marchés contrôles industriels et
SCADA. L'unité Viper SC doit être installée par un professionnel et doit assurer une distance
minimale de séparation entre les sources radiantes et toute personne. Les distances sont
indiquées dans le tableau ci-dessous. L’installation typique est une antenne de type fouet
1/2-longueur d’onde installée sur un poteau ou pylône.
Distance de sécurité minimum
Gain de Antenne
(puissance cm @ max)
5 dBi
10 dBi
15 dBi
132 MHz (VHF)
123 cm
219 cm
389 cm
215 MHz (UHF)
123 cm
219 cm
389 cm
406.1 MHz
106 cm
188 cm
334 cm
900 MHz (Modèle # 140-5098-304)
66 cm
117 cm
208 cm
900 MHz (Modèle # 140-5098-504)
64 cm
115 cm
202 cm
Note: Il est de la responsabilité de l'utilisateur de garantir le respect des règlements MPE de la FCC lorsque
vous utilisez cet appareil d'une façon autre que celle décrite ci-dessus. L’installateur doit s'assurer que
l'antenne est située ou orientée de façon à ne pas émettre un champ RF dépassant les limites de radiations
pour la population générale établies par Santé Canada.
La radio Viper SC+ utilise un émetteur à radiofréquence à faible puissance. L’énergie concentrée d'une
antenne peut poser un risque pour la santé. On ne devrait pas être en face de l'antenne lorsque l'émetteur
est en marche.
Les consignes de sécurité recommandées pour l'exposition humaine à l'énergie électromagnétiques de
radiofréquences sont contenues dans le Code 6 canadien de la sécurité (disponible auprès de Santé Canada),
la Commission Communications Fédéral (FCC) Bulletin 65 et la recommandation du 12 Juillet 1999 sur la
limitation de l'exposition du public aux champs électromagnétiques (de 0 Hz à 300 GHz) (1999/519/CE) du
Conseil de l'Union européenne.

Viper SC +™ IP Router for Licensed Spectrum PN 001-5008-000 Rev. C | Page iii
Class A Digital Device Compliance
Note: This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with
the instruction manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in which case the user will be required
to correct the interference at his or her own expense.
Any changes or modifications not expressly approved by the party responsible for compliance (in the
country where used) could void the user’s authority to operate the equipment.

Viper SC+™ IP Router for Licensed Spectrum PN 001-5008-000 Rev. C | Page iv
TABLE OF CONTENTS
1Viper SC + Overview ............................................................................................................................. 1
1.1. General Description ...............................................................................................................................................1
1.2. Operational Characteristics....................................................................................................................................1
1.3. Physical Description ...............................................................................................................................................2
1.3.1. Chassis Dimensions.......................................................................................................................................2
1.3.2. LED Panel ......................................................................................................................................................2
1.3.3. Front Panel....................................................................................................................................................3
1.4. Part Numbers and Availability................................................................................................................................6
1.4.1. Viper SC+ Radio.............................................................................................................................................6
1.4.2. Fan Kits and Cables .......................................................................................................................................8
1.5. Components...........................................................................................................................................................9
1.5.1. Basic Unit ......................................................................................................................................................9
1.5.2. Two- and Three-Piece Kit Additional Items ................................................................................................10
2. Network Architecture And System Planning ....................................................................................11
2.1. Network Architecture ..........................................................................................................................................11
2.1.1. Point-to-Point Network ..............................................................................................................................12
2.1.2. Point-to-Multipoint Network......................................................................................................................12
2.1.3. Report by Exception Configuration.............................................................................................................13
2.1.4. Extending the Coverage Area with a Relay Point........................................................................................13
2.2. IP Forwarding Modes...........................................................................................................................................14
2.2.1. Bridge Mode ...............................................................................................................................................14
2.2.2. Router Mode...............................................................................................................................................16
2.2.3. Viper Router Generator (VRG) Program .....................................................................................................19
2.2.4. Multispeed Networking..............................................................................................................................19
2.3. Understanding RF Path Requirements.................................................................................................................20
2.4. Site Selection and Site Survey..............................................................................................................................21
2.4.1. Site Selection ..............................................................................................................................................21
2.4.2. Site Survey ..................................................................................................................................................21
2.5. Selecting Antenna and Lightning Arrestor combinations ....................................................................................21
2.5.1. Lightning Arrestor Overview.......................................................................................................................21
2.5.2. Antenna Overview......................................................................................................................................22
2.5.3. The Wrong Combination.............................................................................................................................22
2.5.4. Good Design Practices ................................................................................................................................23
2.6. Selecting Antenna and Feedline...........................................................................................................................24
2.6.1. Antenna Gain..............................................................................................................................................24
2.6.2. Types of Antennas ......................................................................................................................................24
2.6.3. Feedline ......................................................................................................................................................25
2.6.4. RF Exposure Compliance Requirements.....................................................................................................25

Viper SC +™ IP Router for Licensed Spectrum PN 001-5008-000 Rev. C | Page v
2.7. Terrain and Signal Strength..................................................................................................................................27
2.8. Radio Interference ...............................................................................................................................................27
3. Getting Started: Quick Setup and Initial Configuration ...................................................................28
3.1. Install the Antenna...............................................................................................................................................28
3.2. Measure Primary Power ......................................................................................................................................28
3.3. Connect the Viper SC+ to Programming PC .........................................................................................................29
3.4. LAN Configuration................................................................................................................................................29
3.5. Log In....................................................................................................................................................................29
3.6. Introduction to the Viper SC+ Web Interface ......................................................................................................30
3.7. Initial Configuration Using the Setup Wizard.......................................................................................................31
3.7.1. Setup Wizard Step 1: Station Name and Mode Settings ............................................................................32
3.7.2. Setup Wizard Step 2: Network IP Settings..................................................................................................33
3.7.3. Setup Wizard Step 3: Radio Setup ..............................................................................................................34
3.7.4. Setup Wizard Step 4: Encryption ................................................................................................................35
3.7.5. Setup Wizard Step 5: Completion and Reset..............................................................................................35
4. Viper SC+ Web Interface ....................................................................................................................36
4.1. Home....................................................................................................................................................................37
4.1.1. Unit Status ..................................................................................................................................................37
4.1.2. RF Status .....................................................................................................................................................39
4.1.3. Basic Settings ..............................................................................................................................................40
4.2. Radio Settings.......................................................................................................................................................41
4.2.1. RF Settings ..................................................................................................................................................41
4.2.2. CWID...........................................................................................................................................................44
4.2.3. RF Tests.......................................................................................................................................................46
4.3. RF Network Settings.............................................................................................................................................48
4.3.1. RF Network .................................................................................................................................................48
4.3.2. RF Bandwidth Management .......................................................................................................................50
4.3.3. Neighbor Table ...........................................................................................................................................54
4.3.4. Global Settings............................................................................................................................................60
4.3.5. VLAN ...........................................................................................................................................................61
4.3.6. QoS..............................................................................................................................................................65
4.3.7. QoS Statistics ..............................................................................................................................................69
4.4. LAN Settings .........................................................................................................................................................70
4.4.1. LAN Settings................................................................................................................................................70
4.4.2. DHCP ...........................................................................................................................................................72
4.4.3. SNTP............................................................................................................................................................73
4.4.4. Broadcast Multicast ....................................................................................................................................75
4.4.5. VLAN ...........................................................................................................................................................76
4.4.6. Ethernet (PHY) ............................................................................................................................................83
4.5. Router ..................................................................................................................................................................83
4.5.1. Routing Table..............................................................................................................................................84
4.5.2. NAT .............................................................................................................................................................86

Viper SC +™ IP Router for Licensed Spectrum PN 001-5008-000 Rev. C | Page vi
4.5.3. VTS ..............................................................................................................................................................87
4.6. Serial.....................................................................................................................................................................90
4.6.1. COM Port and Setup Port ...........................................................................................................................90
4.6.2. VLAN ...........................................................................................................................................................97
4.6.3. Advanced ..................................................................................................................................................100
4.7. Security ..............................................................................................................................................................101
4.7.1. Password...................................................................................................................................................101
4.7.2. AES Encryption..........................................................................................................................................102
4.7.3. RADIUS......................................................................................................................................................103
4.7.4. VPN ...........................................................................................................................................................105
4.8. Diagnostics .........................................................................................................................................................113
4.8.1. Interface Statistics ....................................................................................................................................113
4.8.2. Remote Statistics ......................................................................................................................................115
4.8.3. SNMP ........................................................................................................................................................117
4.8.4. Online Diagnostics ....................................................................................................................................119
4.8.5. Radio Log ..................................................................................................................................................123
4.9. Device Maintenance ..........................................................................................................................................124
4.9.1. Config Control...........................................................................................................................................124
4.9.2. Package Control........................................................................................................................................126
4.9.3. Wing Commander.....................................................................................................................................126
5. Network Optimization......................................................................................................................130
5.1. Maximizing TCP/IP Throughput .........................................................................................................................130
5.2. Maximizing Throughput with a Weak RF Link....................................................................................................130
5.2.1. Use Router Mode with RF Acknowledgements Enabled ..........................................................................130
5.2.2. Reduce RF Network Bit Rate .....................................................................................................................130
5.2.3. Use Data Retries .......................................................................................................................................131
5.2.4. Use Collision Avoidance............................................................................................................................131
6. Using CalAmp-Provided and Cloned Viper Configurations............................................................132
6.1. Using CalAmp Pre-Provided (“Canned”) Configurations....................................................................................132
6.2. Cloning a Viper ...................................................................................................................................................133
7. Upgrading Firmware.........................................................................................................................134
7.1. Firmware Introduction.......................................................................................................................................134
7.2. How The Viper Firmware is Upgraded ...............................................................................................................134
7.2.1. Upgrade the Modem Firmware................................................................................................................134
7.2.2. Upgrade the Radio Firmware....................................................................................................................135
APPENDIX A –Abbreviations and Definitions.................................................................................136
APPENDIX B –Viper SC+™ Specifications ...........................................................................................139
General Specifications...................................................................................................................................................139

Viper SC +™ IP Router for Licensed Spectrum PN 001-5008-000 Rev. C | Page vii
Viper SC+™ Overall Dimensions and Mounting Hole Locations....................................................................................144
APPENDIX C –Viper SC+™ Regulatory Certifications ........................................................................145
DECLARATION OF CONFORMITY FOR MODELS # 140-5018-60x, 140-5048-40x, and 140-5048-60x .....................146
EU and EFTA Member States’ Acceptable Frequency Table ...................................................................................147
APPENDIX D –UL Installation Instructions......................................................................................153
APPENDIX E –Viper SC+™ Site Installation and Setup General Guidelines .....................................154
Physical Installation.......................................................................................................................................................154
Viper Configuration (Radio and Controller Board for Base Station) .............................................................................156
RF Connectivity and Protocol Testing ...........................................................................................................................156
APPENDIX F –Viper SC+™ Power-Save Mode ...................................................................................157
Power Save Mode FAQs................................................................................................................................................159
APPENDIX G –NAT Overview...........................................................................................................160
NAT on Viper.................................................................................................................................................................161
Ethernet Interface Private ........................................................................................................................................161
RF Interface Private ..................................................................................................................................................163
User NAT Entries.......................................................................................................................................................166
NAT Port Forwarding................................................................................................................................................167
APPENDIX H –MIB File Overview ....................................................................................................169
APPENDIX I –VLAN Introduction .......................................................................................................172
VLAN Tagging and Untagging........................................................................................................................................172
VLAN Tagging............................................................................................................................................................172
VLAN Untagging........................................................................................................................................................173
Interface Modes............................................................................................................................................................173
Untagged Mode........................................................................................................................................................173
Tagged Mode............................................................................................................................................................174
VLAN Member Table.....................................................................................................................................................175
Examples.......................................................................................................................................................................175
Bridge Mode (VLAN Disabled) ..................................................................................................................................176
Bridge Mode (VLAN Enabled) ...................................................................................................................................178
APPENDIX J –Viper PLC Setup ...........................................................................................................180
PLC and Ladder Logic Setup ..........................................................................................................................................180
Polling Remote PLCs Without Unsolicited Messages....................................................................................................180
Polling Remote PLCs with Unsolicited Messages and Remote-to-Remote PLC Messages ...........................................180
Polling Remote PLCs Non sequentially..........................................................................................................................181

Viper SC +™ IP Router for Licensed Spectrum PN 001-5008-000 Rev. C | Page viii
Messaging with TCP and TCP Connection Timeout ......................................................................................................181
Opening a new connection while previous TCP Connection Is Still In Progress ...........................................................181
Closing Old TCP Connection..........................................................................................................................................182
Sending Fragmented Messages ....................................................................................................................................182
Heartbeat Messages .....................................................................................................................................................182
Avoid Unnecessary Traffic Over The Air Network.........................................................................................................183
Monitoring Remote PLCs with Monitoring Application Tools................................................................................183
Remote Alive Check .................................................................................................................................................183
Messaging with TCP –Opening and Closing TCP Connection for Each Poll..................................................................183
Safe Ladder Logic –Suggestion.....................................................................................................................................183
PLC Ladder Logic On Restart Opens All Connections At Once Instead Of Sequentially ................................................184
Viper General Setup With PLCs.....................................................................................................................................184
Set Up Viper In Router Mode Instead of Bridge Mode.................................................................................................184
Filtering TCP Keep-Alive With Viper TCP Proxy Mode ..................................................................................................184
Replacing Or Resetting A Viper Using Proxy Mode Without Restarting Polling ...........................................................184
Allen-Bradley PLC for Viper System ..............................................................................................................................184
Allen-Bradley Micrologix 1100 or 1400 (may also apply to SLC 5)................................................................................185
PLC Ladder Logic On Restart Opens All Connections At Once Instead Of Sequentially.........................................185
PLC Sends Too Many “CIP Forward Open” and “CIP Forward Close” Messages....................................................185
More about Message Reply Timeout ......................................................................................................................186
PLC Sends Many TCP/IP Keep-Alive Messages........................................................................................................186
PLC Reopens TCP/IP Connection With the Same Source Port................................................................................187
PLC Detecting Communication Failure While Viper TCP/IP Filters Keep-Alives.....................................................187
Allen-Bradley MicroLogix firmware overview at the time of writing this document............................................187
Allen-Bradley ControlLogix and CompactLogics PLC for Viper System .........................................................................188
Allen Bradley CompactLogix and ControlLogix PLCs .....................................................................................................188
PLC Ladder Logic On Restart Opens All Connections At Once Instead Of Sequentially.........................................188
Allen-Bradley CompactLogix and ControlLogix Series PLCs Ethernet IP Connection Timeout (Setting Timeout Too
Short Can Cause Problems!) ....................................................................................................................................188
Overriding the Default Inactivity Timeout —Not Recommended Unless Required ..............................................189
Summary On TCP Connection Timeout (Inactivity Setting) ....................................................................................190
Allen-Bradley CompactLogix or ControlLogix Series PLCs Sends Too Many CIP Forward Open and CIP Forward Close
...........................................................................................................................................................................190
Connected or Unconnected operation description for CIP.....................................................................................190
When Communication Is Between ControlLogix or CompactLogix And Other –Logix Series PLCs .......................191
When Communication Is Between ControlLogix or CompactLogix and other –Logix Series PLCs. .......................192
Summary of Connected or Unconnected Operation...............................................................................................193
Allen-Bradley CompactLogix or ControlLogix series PLCs Send Many TCP/IP Keep-Alive Messages............................193
APPENDIX K –Service And Support And Warranty Statement.........................................................194
Warranty Statement .....................................................................................................................................................195