CalDigit AVPro2 User manual

For more information visit www.caldigit.com
USER GUIDE

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Table of Contents
Section 1 : Introduction
Introduction 3
System Requirements 6
In the Box 6
AV Pro 2 Diagram 7
Section 2 : Using the AV Pro 2
Connecting the AV Pro 2 8
Powering the AV Pro 2 8
Formatting the AV Pro 2 for Windows OS 8
LED Indicator 12
Charging your Laptop 13
USB Hub 14
Stand-Alone Charging 15
Replacing the AV Pro 2 Drive Moudle 16
Section 3 : Technical Support and
Warranty Information
Technical Support 19
Warranty 19

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1. Introduction
The CalDigit AV Pro 2 Storage Hub is the exciting new evolution of our original single drive solution.
It is an expandable storage device specically designed to compliment any Thunderbolt™ 3
computer out of the box. Thanks to the AV Pro 2’s ability to connect to any laptop it can be used by
anyone regardless of their connectivity options.
The AV Pro 2 is a triple threat. Not only does it provide extra storage, it will also charge your laptop
in addition to adding a USB 3.0 hub for expanding your connectivity. One cable from the AV Pro 2
to your Thunderbolt™ 3 or USB-C laptop will add all these great features. Why buy an external drive
that only oers storage? The AV Pro 2 goes beyond the ordinary to oer unprecedented features
not traditionally found in a storage device.

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Please read the AV Pro 2 manual thoroughly and familiarize yourself with the product before
use.
Avoid using the AV Pro 2 in extremely hot and cold environments. A safe temperature range
is between 40°F – 95°F (4.4°C - 35°C).
Avoid using the AV Pro 2 in humid environments. Moisture and condensation can accumulate
in the device and cause damage to the electrical components.
Only use the power adapter that has been supplied with the AV Pro 2. An excessive or
inadequate power supply can result in unstable performance or device failure.
Keep the AV Pro 2 away from liquids and moisture. Exposure to liquids on the AV Pro 2 can
result in damaging the unit, electric shock, and result in a re hazard. If your AV Pro 2 gets wet
while it is still o, do not turn it on. In the case of any issue with the device, do not attempt
to repair or open the AV Pro 2 yourself. Doing so can result in personal injury, damage the
device, and will void the warranty. If you have any issues, please contact CalDigit Technical
Support.
All electrical devices are susceptible to failure. In order to protect yourself against sudden
data loss, it is highly recommended that you create at least two backups of your data. If you
will be sending a drive back to CalDigit for service, please make sure you have backed up your
data beforehand. CalDigit cannot guarantee the integrity of data on drives that are returned
to us. CalDigit cannot make provisions for data recovery or be held liable for any data loss.
General Use Warnings
Safety Warnings

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Burst transfer rates will vary from one computer to another. Depending on the host conguration,
average speeds are usually lower.
Weight varies by conguration and manufacturing process.
Use of this product is subject to acceptance of the software license agreements included.
The product contains electronic documentation.
1TB (Terabyte) = 1000GB. 1GB = 1,000,000,000 bytes. Total accessible capacity varies
depending upon operating environment (typically 5–10% less).
IMPORTANT

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System Requirements
Thunderbolt™ 3, USB-C or USB-A computer
Mac OSX 10.8.4 or later
Windows 7, 8, 10 or later
In the Box
A • 1 x AV Pro 2
B • 1 x Drive Module
C • 1 x USB-C Cable
D • 1 x USB 3.0 Cable
D
C
E • 1 x Drive Stand
F • 2 x Drive Keys
G • 1 x AC Adapter
H • 1 x Power Cord (Plug style may vary based on regulations and requirements)
B
A
E
G
H
F

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* KensingtonTM Security lock (lock is not included). Use a standard computer lock to secure the
AV Pro 2 and prevent theft.
AV Pro 2 Diagram

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2. Using the AV Pro 2
The AV Pro 2 requires power from the AC Adapter to operate. Connect the AC Adapter to the AC
connector on the back of the AV Pro 2 and to the other side of the AC outlet.
1.
The CalDigit AV Pro 2 is pre-formatted for Mac OS X and ready to work. Windows users please re-
format your AV Pro 2 for use with Windows OS.
Press the power button on the front of the AV Pro 2.2.
To power o the AV Pro 2, unmount your drive from your OS.3.
Powering the AV Pro 2
Connecting the AV Pro 2 to your computer
Formatting the AV Pro 2 for Windows OS
WARNING
Before re-formatting your AV Pro 2 please back-up any data on the AV
Pro 2 onto another drive. Re-formatting a drive will delete all data on
the drive. Only proceed if you have backed-up.
Connect either the USB-C or USB 3.0 cable from the AV Pro 2 to the appropriate Thunderbolt™ 3
Type-C, USB-C or USB 3.0 port on your computer.

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Connect the AV Pro 2 to your Windows computer.1.
Open Disk Management (Control Panel - Administrative Tools - Computer Management - Disk
Management).
2.
Find the AV Pro 2 that you want to format in the list of drives. Right click on the “Disk number”
and select “Properties”. You will see the “CalDigit AV Pro 2 Device”.
3.

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On the pop-up window click “YES”to delete the Mac partition.5.
In Disk Management, right click on the partition that was previously formatted for Mac and
select “Delete Volume…”.
4.

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The “New Simple Volume Wizard” pop-up window will appear. Follow the simple on-screen
instructions to nish formatting your AV Pro 2.
7.
When the disk comes online, right click on the“Unallocated”area and select “New Simple Volume”.6.

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The AV Pro 2 will mount on your Windows computer.8.
Need help setting up your AV Pro 2? Email [email protected] for assistance.
The AV Pro 2 is equipped
with an LED light that will
blink when the unit is being
accessed.
LED Indicator

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Not only does the AV Pro 2 Storage Hub store important data quickly and securely, it also enables
the capability to simultaneously charge the Thunderbolt™ 3 or USB-C laptop it is connected to.
Charge your laptop up to 30W while connected to the AV Pro 2 without connecting your factory
AC adapter. The AV Pro 2 Storage Hub integrates seamlessly into your workow so you can start
that new project and continue working productively.
Windows PC users with USB-C ports please check your PC manufacturers specifications. Not all USB-C ports feature“Alt-
Mode” which is required for laptop charging through the USB-C port. The charging function is available on USB-C and
Thunderbolt™ 3 laptops only. Some manufacturers chose to partially support this feature or have their own proprietary
charger. Please contact your computer manufacturer to confirm 3rd party Type-C charging support. Also to ensure best
performance, always update your Thunderbolt™ 3 computers to the latest firmware and BIOS.
Charging your Thunderbolt™ 3 or USB-C Laptop
NOTE
The Charging function of the AV Pro 2 is compatible with Thunderbolt™ 3
and USB-C computers on both Mac and PC. Users who are connecting the
AV Pro 2 through the micro-USB port will not be able to use the charging
function.

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The AV Pro 2 Storage Hub also features two USB 3.0 Type-A ports that allow you to connect all
your USB peripherals such as high speed storage, card readers, Apple SuperDrives and even daisy
chain to another AV Pro 2 Storage Hub. Backwards compatibility ensures that all of your older USB
3.0/2.0/1.0 peripherals such as printers and mice will work awlessly.
USB Hub
Connecting USB devices to the AV Pro 2
Connect the USB device to the AV Pro 2’s USB 3.0 Hub port.1.
To eject the USB device either download the AV Pro 2 Docking Station Utility or
eject the device using your OS.
2.

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The AV Pro 2 Storage Hub’s USB 3.0 ports feature stand-alone fast charging at 1.5A (7.5W), which
will charge devices 133% faster than a standard USB 3.0 port and 40% faster than a typical Quick
Charge USB 3.0 port, even when it is not connected to a computer.
Stand-Alone Charging
How to use the AV Pro 2 Stand-Alone charging function
Disconnect your AV Pro 2 from your laptop.1.
Connect your USB device to one of the USB Hub ports on the back of the AV Pro 2. Your USB
device will continue to charge.
2.

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Replacing the AV Pro 2 Drive Module
1 Insert the drive key into the lock on the front of the drive module and turn clockwise
to unlock.
2Insert the drive pin into the pin release until the handle of the drive module pops out.

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3Pull out the drive module from the AV Pro 2 enclosure.
4Lay the AV Pro 2 horizontally and make sure the lock on the drive module is on the opposite
side of the power button before inserting the drive. Insert the drive module into the
AV Pro 2 enclosure and press down on the drive module handle until it locks securely into
place. Please do not use excessive force to insert the drive. The new drive will then
mount onto your OS.

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CalDigit AV Pro 2 Accessories
Cables
• USB-C 0.5M (10Gb/s) Cable
• USB-C 1M (10GB/s) Cable
• USB-C 2M (10Gb/s) Cable
• USB 3.0 micro-USB 1M Cable
Power Supply
• AV Pro 2 PSU
Drive Modules
• 1TB HDD Universal Drive Module
• 2TB HDD Universal Drive Module
• 3TB HDD Universal Drive Module
• 4TB HDD Universal Drive Module
• 5TB HDD Universal Drive Module
• 6TB HDD Universal Drive Module
• 1TB SSD Universal Drive Module
• 2TB SSD Universal Drive Module
Please contact CalDigit or an authorized CalDigit reseller for availability and pricing.

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Specications and package contents are subject to change without notice.
Thunderbolt™ and the Thunderbolt™ logo are trademarks of Intel Corporation in the U.S. and/or other countries.
HDMI, the HDMI logo and High-Denition Multimedia Interface are trademarks or registered trademarks of HDMI
Licensing LLC. All other trademarks mentioned are the property of their respective owners.
Technical Support
If you run into any issues while using your AV Pro 2, please contact CalDigit Technical Support.
• Email: suppor[email protected]
• Phone: [phone]
• Website: www.caldigit.com/support.asp
To be eligible for customer support and warranty services, please register your CalDigit product
on our website.
• http://www.caldigit.com/Register/Register.asp
When contacting CalDigit Technical Support, make sure to be at your computer and have the
following information available:
1. Your AV Pro 2 serial number
2. Operating system and version
3. Computer make and model
4. Devices being used on the AV Pro 2
Warranty Information
• The AV Pro 2 is covered by a 1-year limited warranty.
• For detailed CalDigit warranty information please visit our website :
http://www.caldigit.com/rma/Limited-Warranty.pdf
Please visit www.caldigit.com for more information on all CalDigit products.
3. Technical Support and Warranty Information

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