Canon ColorPASS-GX400 Installation and maintenance instructions

Canon ColorPASS-GX400
Installation and Service Guide
A guide for service technicians
45111271
3 August 2012

© 2012 Electronics For Imaging
This documentation is protected by copyright, and all rights are reserved. No part of it may be reproduced or transmitted in
any form or by any means for any purpose without express prior written consent from Electronics For Imaging (“EFI”), except
as expressly permitted herein. Information in this documentation is subject to change without notice and does not represent a
commitment on the part of EFI. The documentation is further covered by “Legal Notices” distributed with this product. The
documentation may be provided in conjunction with EFI Software (“Software”) and any other EFI product described in the
documentation. The Software is furnished under license and may only be used or copied in accordance with the terms of the
Software License Agreement, which can be found in the “Legal Notices” distributed with this product.

CONTENTS 3
CONTENTS
PREFACE 9
ColorPASS customer media pack 9
About the documentation 10
Service documentation 10
Customer documentation 10
About this guide 11
About the illustrations in this guide 12
Terminology and conventions 12
Precautions 14
Creating an ESD safe environment 15
Tools you will need 18
INTRODUCTION 19
Features 19
How the ColorPASS operates 20
INSTALLATION 22
Installation sequence 22
Checking the customer site 24
Copier readiness 24
Setting customer expectations 25
Unpacking the ColorPASS 26
Connecting the ColorPASS 28
Completing installation and starting up 31
CONTENTS

CONTENTS 4
USING THE COLORPASS 32
Overview of the ColorPASS user interfaces 32
Using the ColorPASS Control Panel 32
Buttons 33
Activity light 33
ColorPASS Control Panel Functions menu 34
Using the copier touch panel 35
ColorPASS copier touch panel Functions menu 36
Print pages menu 39
Network Status LEDs 40
Starting, shutting down, restarting, and rebooting 41
SERVICE PROCEDURES 43
Overview 43
ColorPASS overview diagrams 44
Accessing internal components 48
Shutting down the system 48
Opening the ColorPASS 51
Removing and replacing boards 55
Copier interface board 55
User interface board assembly 57
Motherboard 60
Removing the motherboard 60
Replacing the motherboard 64
Verifying new motherboard installation and transferring options 69
Replacing parts on the motherboard 76
DIMMs 76
CPU 78
Battery 82
Clearing the CMOS 83
Jumpers 84

CONTENTS 5
Fan 85
Power supply 86
Hard disk drive 90
Switch bank assembly 96
DVD drive 100
Restoring and verifying functionality after service 103
SYSTEM AND USER SOFTWARE 104
Overview 104
Before you install system software 104
Backing up the system configuration 106
Restoring the system configuration 107
Installing system software 107
System software installation error messages 109
Installing software patches 110
System updates 110
TROUBLESHOOTING 111
Troubleshooting process 111
Preliminary on-site checkout 112
Checking external connections 113
Checking internal components 114
Inspecting the system 115
Normal startup sequence 120
Error messages and conditions 121

CONTENTS 6
SPECIFICATIONS 132
Hardware features 132
Physical specifications 132
Networking and connectivity 133
User software 133
Safety and emissions compliance 133
SERVICING THE COLORPASS WITH FURNITURE 134
Procedures 134
INDEX 145

LIST OF FIGURES 7
LIST OF FIGURES
FIGURE 1: Printing system 19
FIGURE 2: ColorPASS functional diagram 21
FIGURE 3: Summary of installation steps and references 23
FIGURE 4: ColorPASS shipping contents 27
FIGURE 5: ColorPASS connections 28
FIGURE 6: Straight-through and crossover Ethernet cables 29
FIGURE 7: ColorPASS Control Panel 32
FIGURE 8: Accessing the ColorPASS areas of the copier touch panel 35
FIGURE 9: Using the ColorPASS Functions menu from the copier touch panel 36
FIGURE 10: Front and back panels 44
FIGURE 11: Back panel and internal side view 45
FIGURE 12: Exploded view of ColorPASS components 46
FIGURE 13: Power and data cable connections in the ColorPASS 48
FIGURE 14: Removing/replacing the side panels 52
FIGURE 15: Removing/replacing the front panel 53
FIGURE 16: Removing/replacing the top panel 54
FIGURE 17: Diagram of the copier interface 55
FIGURE 18: Diagram of the user interface board (front and back) 57
FIGURE 19: Removing/replacing the user interface board 58
FIGURE 20: Removing/replacing the UIB buttons 59
FIGURE 21: Diagram of the ColorPASS motherboard 61
FIGURE 22: Removing the motherboard 63
LIST OF FIGURES

LIST OF FIGURES 8
LIST OF FIGURES
FIGURE 23: Connecting the dongle 70
FIGURE 24: Motherboard DIMM sockets 76
FIGURE 25: Releasing a DIMM 77
FIGURE 26: CPU cooling assembly 78
FIGURE 27: Removing/replacing the CPU 80
FIGURE 28: Motherboard battery 82
FIGURE 29: Removing the fan 85
FIGURE 30: Removing/replacing the power supply 88
FIGURE 31: ColorPASS hard disk drive 91
FIGURE 32: Removing/replacing the hard disk drive bracket 92
FIGURE 33: Removing/replacing the hard disk drive from/in
the hard disk drive bracket 93
FIGURE 34: component sled with switch bank assembly 96
FIGURE 35: Removing/replacing the component sled from the chassis 97
FIGURE 36: Removing/replacing the switch bank assembly 98
FIGURE 37: ColorPASS DVD drive 100
FIGURE 38: Removing/replacing the DVD drive 101
FIGURE 39: Troubleshooting the system 111
FIGURE 40: ColorPASS external cable connections 113
FIGURE 41: Normal startup sequence 120
FIGURE 42: ColorPASS installed on the furniture 134

PREFACE 9
PREFACE
The Installation and Service Guide is intended for authorized Canon ColorPASS-GX400
and copier service technicians installing or servicing the Canon ColorPASS-GX400. If you are
not an authorized service technician, do not attempt to install or service the Canon
ColorPASS-GX400. Electronics for Imaging, Inc. does not warrant the performance of the
Canon ColorPASS-GX400 if it is installed or serviced by non-authorized personnel.
NOTE:The term “ColorPASS” is used throughout this guide to refer to the
Canon ColorPASS-GX400. The term “copier” is used to refer to the Canon imageRUNNER
ADVANCE C9200/C7200 series and Canon imageRUNNER ADVANCE C5255.
ColorPASS customer media pack
The ColorPASS customer media pack contains the following:
• System Software media
• User Software media (user documentation, Drivers and Utilities)
• Fiery Options Utility media
•ATMCD
• Canon Utility CDs and documentation
•End User License Agreement document
•Safety and Warnings document
•Secure Administrator Guide document
•QuickSetup
•Otherdocumentation

PREFACE 10
About the documentation
The documentation for the ColorPASS is described in the following sections.
Service documentation
The scope of the Installation and Service Guide is limited to describing how to install
ColorPASS hardware and system software and how to service and troubleshoot the
ColorPASS. The Troubleshooting chapter focuses on the individual components of the
ColorPASS hardware, as well as the ColorPASS connection to the network and copier.
Details about the copier, network, remote computers, software applications,
and Microsoft Windows operating system software are beyond the scope of this guide.
For details about the content, terminology, and conventions of this guide, see the sections
beginning on page 11.
Customer documentation
Customer documentation (also known as “user documentation”) is designed primarily
for users and administrators. It also contains information that may be useful to service
technicians; therefore, cross-references to the customer documentation are included in the
Installation and Service Guide.
Service technicians can obtain user documentation from the User Documentation CD.
Client users can obtain user documentation by using a Web browser to download
documentation files from the ColorPASS. The documents are provided as Adobe Acrobat
PDF (Portable Document Format) files, which are indexed and cross-referenced. In addition,
some ColorPASS utilities (such as Command WorkStation) offer built-in Help.
For a complete description of the ColorPASS user documentation, see Welcome, which is part
of the user documentation set.