Canon ColorWave 3800 User manual

ColorWave 3800
Operation guide
© 2020 Canon Production Printing

Copyright and Trademarks
Copyright
Copyright 2020 Canon Production Printing.
No part of this publication may be copied, modified, reproduced or transmitted in any form or by
any means, electronic, manual or otherwise, without the prior written permission of Canon
Production Printing. Illustrations and printer output images are simulated and do not necessarily
apply to products and services offered in each local market. The content of this publication
should neither be construed as any guarantee or warranty with regard to specific properties or
specifications nor of technical performance or suitability for particular applications. The content
of this publication may be subject to changes from time to time without notice.
CANON PRODUCTION PRINTING SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT OR
CONSEQUENTIAL DAMAGES OF ANY NATURE, OR LOSSES OR EXPENSES RESULTING FROM
THE USE OF THE CONTENTS OF THIS PUBLICATION.
Language
Translation of the original instructions that are in British English.
Trademarks
Canon is a registered trademark of Canon Inc. ColorWave is a trademark or registered trademark
of Canon Production Printing Netherlands B.V.
Adobe, Acrobat and PostScript are either registered trademarks or trademarks of Adobe Systems
Incorporated in the United States and/or other countries.
Microsoft, Windows and Internet Explorer are trademarks or registered trademarks of Microsoft
Corp incorporated in the United States and/or other countries.
All other trademarks are the property of their respective owners and hereby acknowledged.
Edition 2020-06
Software version 6.0 US

Contents
Chapter 1
Introduction.........................................................................................................................9
About the ColorWave 3800 ...........................................................................................................................10
About the users.............................................................................................................................................. 11
Notes for the reader....................................................................................................................................... 12
Available documentation...............................................................................................................................14
Chapter 2
Get to know the printing system.................................................................................... 17
The hardware..................................................................................................................................................18
The components of the printer (front)....................................................................................................18
The components of the printer (back).................................................................................................... 20
The media drawer ................................................................................................................................... 21
ClearConnect user panel......................................................................................................................... 22
The components of the scanner (optional)............................................................................................24
The delivery destination.......................................................................................................................... 26
Select the finishing device configuration........................................................................................ 28
The Scanner Professional (optional)...................................................................................................... 29
The folding device (optional).................................................................................................................. 30
The take-up module (optional) and the Roll Wind module (optional).................................................31
Configure the roll-to-roll mode.........................................................................................................31
The earthquake provision........................................................................................................................32
Connect your printing system....................................................................................................................... 33
Printer working area (Footprint)............................................................................................................. 33
Connect the mains supply cable and the network cable...................................................................... 34
Switch on the printing system................................................................................................................ 36
Turn off the printing system................................................................................................................... 38
Move the system .....................................................................................................................................40
Workflow of the ClearConnect user panel....................................................................................................44
The home screen......................................................................................................................................44
The job queue and the system menu.....................................................................................................46
Presets, templates and advanced settings.............................................................................................48
Job preview.............................................................................................................................................. 50
The cloud.................................................................................................................................................. 51
Chapter 3
Define your workflow with WebTools Express............................................................. 53
Getting started................................................................................................................................................ 54
WebTools Express................................................................................................................................... 54
Set another language for WebTools Express........................................................................................ 55
Access management................................................................................................................................56
Log in as an authorized user................................................................................................................... 57
Log out after your session.......................................................................................................................58
Change the password for authorized users or the password encryption key.................................... 59
The job states........................................................................................................................................... 60
The system monitor ................................................................................................................................61
Shut down or restart the system............................................................................................................ 63
Define the defaults......................................................................................................................................... 64
About the default settings in WebTools Express.................................................................................. 64
Contents
3

How to edit a setting................................................................................................................................65
View and check the settings ...................................................................................................................66
Save the settings in a file ....................................................................................................................... 67
Load the settings from a file .................................................................................................................. 68
Restore the factory defaults ................................................................................................................... 69
Set the print job default settings ........................................................................................................... 70
Set the copy job default settings ........................................................................................................... 73
Set the scan job default settings ............................................................................................................74
Configure the Smart Inbox settings..............................................................................................................75
The Smart Inbox and the queue concept...............................................................................................75
The Smart Inbox in the Jobs tab............................................................................................................ 76
Create and open a Smart Inbox.............................................................................................................. 78
Close or delete a Smart Inbox.................................................................................................................81
Configure the job management settings............................................................................................... 82
Configure the network and security settings............................................................................................... 83
Configure the network settings in WebTools Express..........................................................................83
Set the security settings for Microsoft Internet Explorer .....................................................................84
Set the security settings for Mozilla Firefox.......................................................................................... 85
Set the security settings for Google Chrome........................................................................................ 86
Set the security settings for Microsoft Edge..........................................................................................87
Set the link speed and duplex mode...................................................................................................... 88
Enable user authentication......................................................................................................................89
Enable Access control .............................................................................................................................90
Enable IPsec..............................................................................................................................................91
Access control and IPsec settings...........................................................................................................92
Enable or disable the e-shredding function...........................................................................................93
Select the e-shredding algorithm........................................................................................................... 94
Specify the number of overwrite passes............................................................................................... 95
Remote security....................................................................................................................................... 96
Generate a certificate request................................................................................................................. 97
Import a CA-signed certificate: Import the root certificate .................................................................. 99
Import a CA-signed certificate: Import the intermediate certificate.................................................. 100
Import a CA-signed certificate.............................................................................................................. 101
Import a CA-signed certificate: Check and import the root certificate.............................................. 102
Find information about the Identity Certificate................................................................................... 103
Configure the presets...................................................................................................................................104
What you need to know about presets ............................................................................................... 104
Set the default copy preset .................................................................................................................. 105
Configure the custom copy preset ...................................................................................................... 106
Set the default print preset ...................................................................................................................107
Configure the custom print preset .......................................................................................................108
Make a custom preset available on the user panel.............................................................................109
Configure the templates.............................................................................................................................. 110
Fold and Scan templates ...................................................................................................................... 110
Create a new template...........................................................................................................................111
Delete all templates............................................................................................................................... 112
Export templates.................................................................................................................................... 113
Import templates....................................................................................................................................114
Restore the factory defaults of the templates......................................................................................115
Enable or disable scan templates......................................................................................................... 116
Configure the locations................................................................................................................................117
Configure your locations....................................................................................................................... 117
Enable or disable USB........................................................................................................................... 118
Enable and edit the Home folder.......................................................................................................... 119
Enable PlanWell Collaborate (optional)............................................................................................... 120
Create an external location................................................................................................................... 121
Set a default external location ............................................................................................................. 123
Set a default print destination...............................................................................................................124
Troubleshoot the creation of an FTP external location (after an error message).............................125
Troubleshoot the creation of an SMB external location (after an error message)...........................128
Contents
4

Troubleshoot the creation of a WebDAV external location (after an error message)......................130
Configure the printer settings..................................................................................................................... 131
Configure the regional settings ........................................................................................................... 131
Configure the user session time-out.................................................................................................... 132
Configure the working hours................................................................................................................ 133
Configure the energy save modes .......................................................................................................134
Configure the media request time-out ................................................................................................ 135
Configure the core size of the media rolls .......................................................................................... 136
Configure the pen settings.................................................................................................................... 137
Configure the roll-to-roll mode in WebTools Express........................................................................ 138
Configure the finishing settings.................................................................................................................. 139
Set the Finishing Assistant ...................................................................................................................139
Fold settings for custom fold templates.............................................................................................. 140
Fold settings for embedded fold templates.........................................................................................143
Default fold templates........................................................................................................................... 144
Adjust the print quality and print productivity...........................................................................................145
Set the print quality............................................................................................................................... 145
Set the long plot mode.......................................................................................................................... 147
Set the automatic roll switch................................................................................................................ 148
Set the spool threshold......................................................................................................................... 149
Set the rotation mode............................................................................................................................150
Set the alignment mode ....................................................................................................................... 151
Set the PDF render engine.................................................................................................................... 152
Set transparency flattening for PDF..................................................................................................... 153
Set the Print Assistant behavior .......................................................................................................... 154
Optimize the print productivity............................................................................................................. 155
About color management............................................................................................................................156
What is color management?................................................................................................................. 156
What is an input profile / standardization? ......................................................................................... 157
What is color feel?..................................................................................................................................160
What are rendering intents?..................................................................................................................161
Definition of rendering intents....................................................................................................... 161
Rendering intent: Perceptual (photo) ............................................................................................162
Rendering intent: Saturation (business graphics)........................................................................ 163
Rendering intent: Relative colorimetric ........................................................................................ 164
Rendering intent: Absolute colorimetric........................................................................................165
What is an output profile?..................................................................................................................... 166
Color management settings in WebTools Express............................................................................. 167
Color management settings and job submission .............................................................................. 168
Priorities in the color management settings .......................................................................................170
Color management settings for HP-GL, HP-GL/2 and HP-RTL files................................................... 172
Color management settings for TIFF and JPEG files (RGB input)..................................................... 173
Color management settings for TIFF and JPEG files (CMYK input).................................................. 174
Color management settings for PostScript files (RGB input) ............................................................175
Color management settings for PostScript and PDF files (CMYK input)...........................................176
Color management settings for PDF files (RGB input) ...................................................................... 177
Color management settings for PDF files (CMYK input).................................................................... 178
Color management settings for PDF files (Gray input).......................................................................179
Manage media.............................................................................................................................................. 180
What is a media profile? .......................................................................................................................180
Create a custom media type................................................................................................................. 181
Choose the right media category......................................................................................................... 182
Adjust the media properties..................................................................................................................183
Configure the media profiles ............................................................................................................... 185
Install a media profile ........................................................................................................................... 186
Create a custom media size.................................................................................................................. 187
Configure the media sizes..................................................................................................................... 188
Configure mobile printing and scanning....................................................................................................189
Publisher Express...................................................................................................................................189
Configure WebTools Express settings for a mobile connection........................................................191
Contents
5

Generate the Quick Response Card......................................................................................................192
Connect your mobile device to Publisher Express .............................................................................193
Chapter 4
Use the printing system.................................................................................................195
How to feed an original................................................................................................................................196
How to auto-feed an original.......................................................................................................................197
How to cut the media in roll-to-roll mode.................................................................................................. 198
Print Jobs - Job submission tools...............................................................................................................199
Use Publisher Express to send a print job........................................................................................... 199
Use the Smart Inbox to send a print job.............................................................................................. 201
Use Publisher Select 3 to send a print job........................................................................................... 202
Use Driver Select for Microsoft® Windows® to send a print job......................................................204
Use the Driver Express for Adobe® Postscript® 3™ to send a print job.......................................... 206
Use Publisher Mobile to send a print job.............................................................................................207
Print from your mobile device.............................................................................................................. 209
Use FTP to send a print job................................................................................................................... 211
Use LPR to send a print job...................................................................................................................212
Use the cloud to send a print job..........................................................................................................213
Use the home folder to send a print job.............................................................................................. 214
Troubleshoot print job submission...................................................................................................... 215
Print Jobs...................................................................................................................................................... 216
Do a default print job ............................................................................................................................ 216
Direct print ............................................................................................................................................. 218
Print from a USB key............................................................................................................................. 219
Print presets on the user panel............................................................................................................. 220
The Image preset for print jobs............................................................................................................ 221
Advanced settings for print jobs...........................................................................................................222
Copy Jobs..................................................................................................................................................... 227
Do a default copy job ............................................................................................................................227
Copy presets on the user panel............................................................................................................ 228
The Image preset for copy jobs............................................................................................................ 229
Advanced settings for copy jobs.......................................................................................................... 230
Recommended settings for copy jobs..................................................................................................240
The original type.................................................................................................................................... 242
Make a half size copy.............................................................................................................................244
Make a copy and add a strip................................................................................................................. 245
Make a copy and remove a strip...........................................................................................................246
Make a copy of a specific area of an original...................................................................................... 247
Make a copy and remove a specific area of an original..................................................................... 248
Make a copy and scale to another size.................................................................................................249
Make a copy of a dark original (Diazo)................................................................................................. 250
Make a copy of an original with highlighted colors............................................................................251
Copy by set............................................................................................................................................. 252
Scan Jobs......................................................................................................................................................253
Do a default scan job ............................................................................................................................ 253
Scan templates on the user panel........................................................................................................ 254
Advanced settings for scan jobs...........................................................................................................255
Advised settings for scan jobs.............................................................................................................. 261
The original type.................................................................................................................................... 263
File type...................................................................................................................................................265
Make a scan and remove a strip........................................................................................................... 267
Scan to a USB key..................................................................................................................................268
Scan to the home folder........................................................................................................................ 269
Save a scanned document on your mobile device............................................................................. 270
Pause, resume, or stop an active job..........................................................................................................271
Clear the system........................................................................................................................................... 272
Contents
6

Chapter 5
Maintain the printing system........................................................................................ 273
Update your system..................................................................................................................................... 274
Update the software.............................................................................................................................. 274
Update the system software on the user panel...................................................................................275
Update the system software in WebTools Express............................................................................ 276
Install the system security patches in WebTools Express..................................................................277
Replace the media........................................................................................................................................ 278
The media drawer ................................................................................................................................. 278
Remove a media roll..............................................................................................................................279
Unpack a media roll............................................................................................................................... 283
Load a media roll................................................................................................................................... 285
Load a custom media roll......................................................................................................................289
Make a manual cut.................................................................................................................................294
Media types............................................................................................................................................ 295
Media sizes............................................................................................................................................. 297
Custom media specifications................................................................................................................ 299
Refill the toner.............................................................................................................................................. 300
Replace the toner cartridge .................................................................................................................. 300
Replace the maintenance tray ..............................................................................................................303
Maintain the scanner....................................................................................................................................307
Clean the scanner...................................................................................................................................307
Calibrate the scanner............................................................................................................................. 310
Chapter 6
License management..................................................................................................... 311
Introduction to license management..........................................................................................................312
Check your licenses......................................................................................................................................313
Save the currently active licenses ..............................................................................................................314
Get a new license file................................................................................................................................... 315
Activate a new license..................................................................................................................................316
Chapter 7
Account management.................................................................................................... 317
Introduction to account management........................................................................................................ 318
Enable account management in WebTools Express................................................................................. 319
An overview of Océ Account Center...........................................................................................................320
Océ Account Console ®............................................................................................................................... 321
Introduction to Océ Account Console.................................................................................................. 321
Summary of Océ Account Console...................................................................................................... 322
Accounting workflow.............................................................................................................................324
Workflow on the printer..................................................................................................................324
Chapter 8
Solve problems............................................................................................................... 325
How to solve problems with jobs............................................................................................................... 326
Clean the print surface................................................................................................................................. 327
Clear an original jam in the scanner........................................................................................................... 331
Disconnect the network cable and the mains supply cable......................................................................332
Event messages............................................................................................................................................334
Settings in case of errors............................................................................................................................. 337
Print a demo print.........................................................................................................................................338
Print a test print............................................................................................................................................ 339
Chapter 9
Support............................................................................................................................ 341
Contents
7

Counter history............................................................................................................................................. 342
Audit log........................................................................................................................................................343
Remote Service: configure the proxy......................................................................................................... 344
Remote Service: check the connection.......................................................................................................345
Remote Service: allow remote assistance..................................................................................................346
Downloads and support for your product..................................................................................................347
Index.................................................................................................................................349
Contents
8

Chapter 1
Introduction

About the ColorWave 3800
Introduction
The ColorWave 3800 is a wide format TonerPearl printer that uses the patented CrystalPoint
technology.
Illustration
The main components of the ColorWave 3800 printing system
Component Description / Function
The ColorWave 3800 The ColorWave 3800 creates the printed output. With the inte-
grated Scanner Express (optional) you can also perform copy
and scan jobs. Use the ClearConnect multi-touch user panel
to easily configure and submit your jobs.
WebTools Express WebTools Express provide multiple users a remote view on
the system and control on the system's workflow, without
any need to install software.
The [System administrator] or the [Key operator] can also use
WebTools Express to configure the system and fine-tune the
system to optimally fit the customer's company workflow and
processes.
About the ColorWave 3800
10 Chapter 1 - Introduction

About the users
Introduction
The settings in WebTools Express can be configured and managed to enable the optimal
performance of the ColorWave 3800.
You can view all the settings in WebTools Express but when you want to change the value of a
setting, a message appears. This message indicates that the setting is password protected. You
must log in with a password to change a setting.
IMPORTANT
Handle and store all passwords securely and with care. In case of forgotten passwords, a service
technician can reset the passwords only when his rights have been enabled ([Security] -
[Configuration] - [Permissions for Service] - [Allow Service technician to reset passwords]).
Otherwise the system software has to be reinstalled.
NOTE
You do not need a password for daily use of the system.
Overview of user roles and authorizations
The table below displays the different user roles and the authorizations that belong to the role.
User role Description
[Key operator] Besides the normal use of the system, the Key operator takes care of
the daily maintenance.
To change the value of specific Key operator settings in WebTools Ex-
press you must log in as a Key operator.
[System administra-
tor]
The System administrator takes care of the integration of the system
into the IT-infrastructure of the customer.
To change the value of specific System administrator settings in WebT-
ools Express you must log in as a System administrator.
[Power user] The Power user is authorized to access all functionality of WebTools
Express except the Service settings.
The [service] role is mainly used for the printer installation and to configure the Service settings.
About the users
Chapter 1 - Introduction 11

Notes for the reader
Typography
This manual uses the following typography to indicate elements that are part of the user
interface.
Typography Indicates
[Text between square brackets] Name of a button, tile, setting, value, or other
option of the user interface
<Text between angle brackets> • Name of a key on a keyboard
• Name of a variable: item that varies accord-
ing to the context
Text displayed in courier font • File path
• Command Prompt comment
[Text] →[displayed in] →[menucascade] Names of options to be used in a fixed order
Safety symbols
Before you use this product, make sure you read and understand the safety information that
belongs to the product. Find the safety information on "http://downloads.cpp.canon" . Also be sure
to follow all warnings and instructions marked on the product.
This manual uses the following safety symbols to indicate hazards and precautions.
Symbol Type of symbol Indicates
WARNING Indicates a warning concerning operations that may lead to
death or injury to persons if not performed correctly. To use
the machine safely, always pay attention to these warnings.
CAUTION Indicates a caution concerning operations that may lead to in-
jury to persons if not performed correctly. To use the ma-
chine safely, always pay attention to these cautions.
This indication can concern hazards that have a specific CAU-
TION symbol. The 'hot surface', 'electric shock', 'moving
parts' and 'laser beam' cautions are listed below.
CAUTION Hot surface
Indicates a caution concerning operations that may lead to in-
jury to persons if not performed correctly. To use the ma-
chine safely, always pay attention to these cautions.
CAUTION Electric shock
Indicates a caution concerning operations that may lead to in-
jury to persons if not performed correctly. To use the ma-
chine safely, always pay attention to these cautions.
CAUTION Moving parts
Indicates a caution concerning operations that may lead to in-
jury to persons if not performed correctly. To use the ma-
chine safely, always pay attention to these cautions. 4
Notes for the reader
12 Chapter 1 - Introduction

Symbol Type of symbol Indicates
CAUTION Laser beam
Indicates a caution concerning operations that may lead to in-
jury to persons if not performed correctly. To use the ma-
chine safely, always pay attention to these cautions.
IMPORTANT Indicates an operational requirement or restriction. Read
these items carefully in order to prevent damage to equip-
ment, software, data, media, or property.
NOTE Indicates a clarification of an operation or contains additional
explanations for a procedure. Reading these notes is highly
recommended.
Body protection symbols
This manual uses the following body protection symbols to indicate that it is important to protect
yourself before performing a specific task or action.
Symbol Type of symbol Indicates
IMPORTANT Hand protection
Wear the mentioned type of gloves when you perform this
task or action.
IMPORTANT Eye protection
Use the mentioned type of eye protection when you perform
this task or action.
IMPORTANT Body protection
Wear the mentioned type of body protection when you per-
form this task or action.
IMPORTANT Foot protection
Wear the mentioned type of safety footwear when you per-
form this task or action.
Notes for the reader
Chapter 1 - Introduction 13

Available documentation
Introduction
This manual is part of a complete documentation set. The following table shows a complete
overview of the available documentation.
NOTE
For up-to-date documentation, visit the downloads page on the Internet and find all the
information for your printer.
Available documentation
Documentation Availability
User Manual - Operation guide • On the download website under the product
name ( "http://downloads.cpp.canon" ).
Available as a PDF file in multiple languages.
Online Help - WebTools Express • Accessible from the application.
Available in multiple languages.
User manual - Safety guide • On the download website under the product
name ( "http://downloads.cpp.canon" ).
Available as a PDF file in multiple languages.
ColorWave-PlotWave Connectivity Man-
ual for Windows - Administration guide
• On the download website under the product
name ( "http://downloads.cpp.canon" ).
Available as a PDF file in English only.
PlotWave-ColorWave Systems Security -
Administration guide
• On the download website under the product
name ( "http://downloads.cpp.canon" ).
Available as a PDF file in English only.
Available documentation Driver Select for Microsoft ® Windows®
Documentation Availability
User guide • On the download website under the product
name ( "http://downloads.cpp.canon" ).
Available as a PDF file in multiple languages.
Online Help • Embedded in the application
Available in multiple languages.
Available documentation Driver Express for Adobe® Postscript® 3TM
Documentation Availability
Installation guide • On the download website under the product
name ( "http://downloads.cpp.canon" ).
Available as a PDF file in multiple languages.
Online Help • Embedded in the application
Available in multiple languages.
Available documentation
14 Chapter 1 - Introduction

Available documentation Publisher Select 3
Documentation Availability
User guide • On the download website under the product
name ( "http://downloads.cpp.canon" ).
Available as a PDF file in multiple languages.
Online Help • Accessible from the application.
Available in multiple languages.
Available documentation
Chapter 1 - Introduction 15

Available documentation
16 Chapter 1 - Introduction

Chapter 2
Get to know the printing system

The hardware
The components of the printer (front)
Component - function table
No Component Description / Function
1 [media drawers] Media drawers with two media rolls.
2 [lower left side cover] Cover at the bottom left of the device.
3 [lower front cover] Door to access the media path.
4 [top cover] Component that covers the top surface of the de-
vice.
5 [toner cartridge (cyan)] Toner cassette for cyan TonerPearls®
6 [toner cartridge (yellow)] Toner cassette for yellow TonerPearls®
7 [toner cartridge (black)] Toner cassette for black TonerPearls®
8 [toner cartridge (magenta)] Toner cassette for magenta TonerPearls®
9 [transparent top cover] Door to access the print surface / media output
section.
10 [top delivery tray] Delivery tray that collects the printed output.
11 [USB port] USB connector to use a USB key to print from or
to scan to. 4
The hardware
18 Chapter 2 - Get to know the printing system

No Component Description / Function
12 ClearConnect: multi-touch [user pan-
el]
The ClearConnect user panel allows the user to
start copy, scan, or print jobs, and to monitor the
system and the job status.
13 [on/off button] Button to start or shut down the printer.
This button is equivalent to the [Shut down] but-
ton in WebTools Express.
14 [lower right side cover] Component that covers the controller.
15 [foot] Component at the bottom of the printer, used to
lever it.
The components of the printer (front)
Chapter 2 - Get to know the printing system 19

The components of the printer (back)
Component - function table
No Component Description / Function
1 [wheel] Swivel wheel with brakes.
2 [folder connection panel] Component to connect the folding device to.
3 [maintenance tray drawer] Drawer that gives access to the maintenance
tray, which collects residual toner.
4 [upper back cover] Cover at the back of the device, used to access
the machine for error recovery.
5 [power switch] Switch the main power supply on or off.
You can find the serial number of the printer on
the sticker above the power switch.
The components of the printer (back)
20 Chapter 2 - Get to know the printing system