Canon FY8-13HW-000 User manual

REVISION 0
FY8-13HW-000
COPYRIGHT © 2002 CANON INC.NM-PDL REV.0 JULY 2002 PRINTED IN U.S.A. (IMPRIME AUU.S.A.)
Network Multi-PDL
Printer Unit-M2/
imagePASS-M2
JULY 2002
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COPYRIGHT © 2002 CANON INC.NM-PDL REV.0 JULY 2002 PRINTED IN U.S.A. (IMPRIME AUU.S.A.)
IMPORTANT
THE INFORMATION CONTAINED HEREIN IS PUBLISHED BY CANON, INC., JAPAN.
SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY DIFFER
SLIGHTLY FROM ACTUAL MACHINE VALUES OR THOSE FOUND IN ADVERTISING AND
OTHER PRINTED MATTER.
ANY QUESTIONS REGARDING INFORMATION CONTAINED HEREIN SHOULD BE
DIRECTED TO THE COPIER SERVICE DEPARTMENT OF THE SALES COMPANY.
COPYRIGHT © 2002 CANON INC.
Printed in U.S.A.
Imprimé au U.S.A.
CAUTION
Use of this manual should be strictly supervised to avoid disclosure of confidential information.
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COPYRIGHT © 2002 CANON INC.2000 2000 2000 2000 NM-PDL REV.0 JULY 2002
i
The Service Manual is intended for certified imagePASS-M2/Network Multi-PDL Printer
Unit-M2 and copier service technicians installing or servicing the imagePASS-M2/Network
Multi-PDL Printer Unit-M2.
About this guide
Memo
The term “iR-M2” is used in this manual to refer to the imagePASS-M2/
Network Multi-PDL Printer Unit-M2.
This guide is divided into the following topics:
• “Preface”
General information about this guide and about installing the iR-M2
• Chapter 1, “Introduction”
General information about the iR-M2.
• Chapter 2, “Preparing for Installation”
Unpacking and the steps you need to take before you install the unit
• Chapter 3, “Connecting the iR-M2”
How to connect the iR-M2 to the copier and the network and verify that the system is
working correctly; overview of the Control Panel
• Chapter 4, “Service Procedures”
Removal and replacement procedures for iR-M2 components; system software installation
• Chapter 5, “Troubleshooting”
Common problems and ways of correcting them; startup error codes; diagnostic tools
Memo
iR-M2 customers should not use the technical service documentation. Do
not leave your copy of the Service Manual at the customer site after you
make a service call.
About the illustrations in this guide
The illustrations in this guide reflect the current shipping version of the iR-M2 at the time
of publication. Components shown in these illustrations are subject to change.
Preface
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ii
Terminology and Conventions
The terms “replace” and “replacing” are typically used throughout this manual to mean
reinstallation of existing components. Install new components only when necessary.
The term “Control Panel” refers to the area on the front of the iR-M2, including the
green/red activity light, the display window (LCD—liquid crystal display), and the buttons
to the right of and below the display window.
The term “system software” refers to the software installed on the iR-M2 hard disk drive.
The term “10BaseT” is used throughout this manual to refer to 10BaseTX.
The term “100BaseT” is used throughout this manual to refer to 100BaseTX.
Memo
The note format highlights important messages and additional information.
The Caution icon indicates a need for special care and safety when handling
the equipment.
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COPYRIGHT © 2002 CANON INC.2000 2000 2000 2000 NM-PDL REV.0 JULY 2002
iii
Contents
1 Features ........................................ 1-1
2 How the iR-M2 Operates ............. 1-2
3 Print Options ................................ 1-4
CHAPTER 2 PREPARING FOR INSTALLATION
CHAPTER 3 CONNECTING THE iR-M2
CHAPTER 1 INTRODUCTION
4 User Software ............................... 1-5
5 Fiery WebTools ............................. 1-6
1 Installation sequence .................... 2-1
2 Checking the customer site .......... 2-3
2.1 Copier Model ........................ 2-3
2.2 Power .................................... 2-4
2.3 Network ................................ 2-4
2.4 Parallel Port ........................... 2-4
2.5 System Contact Person ......... 2-4
2.6 Setting customer
expectations .......................... 2-5
3 Unpacking the iR-M2 ................... 2-6
3.1 To Unpack the iR-M2 ........... 2-6
3.2 Front and back panels ........... 2-8
1 Installation .................................... 3-1
1.1 Preliminary Checkout ........... 3-1
1.1.1 TO CONNECT POWER
AND START THE
iR-M2 ............................ 3-1
1.2 Connecting to the Copier ...... 3-2
1.2.1 TO CONNECT TO THE
COPIER ......................... 3-2
1.3 Verifying the Connection ...... 3-3
1.3.1 Printing the Test Pages and
Configuration page ........ 3-3
1.4 Installing additional
options ................................... 3-6
1.5 Connecting to the network .... 3-6
1.5.1 TO CONNECT A
TWISTED PAIR
CABLE .......................... 3-7
2 Control Panel ................................ 3-8
2.1 Using the Control Panel ........ 3-8
2.1.1 Activity Light ................ 3-9
2.1.2 Buttons .......................... 3-9
2.1.3 Control Panel screens
and icons ...................... 3-10
2.2 Functions Menu .................. 3-13
3 Shutting down and restarting ..... 3-15
3.1 TO SHUT DOWN THE
iR-M2 .................................. 3-15
3.2 TO RESTART THE
iR-M2 .................................. 3-16
3.3 TO REBOOT THE
IR-M2 ................................. 3-16

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iv
CHAPTER 4 SERVICE PROCEDURE
1 Before Disassembling the Unit .... 4-1
1.1 Overview ............................... 4-1
1.2 System software .................... 4-1
1.3 Accessing Internal
Components .......................... 4-3
1.3.1 TO SHUT DOWN THE
iR-M2 ............................ 4-3
2 Externals ....................................... 4-4
2.1 TO OPEN THE iR-M2 ......... 4-4
2.2 Accessing Front Panel
Components .......................... 4-7
2.2.1 TO REMOVE THE
FRONT PANEL ............ 4-7
2.2.2 TO REPLACE THE
FRONT PANEL ............ 4-8
3 Checking internal connections ..... 4-9
3.1 TO CHECK BOARD AND
CABLE CONNECTIONS .... 4-9
3.2 TO CHECK MOTHERBOARD
DIMM CONNECTIONS .... 4-12
3.3 Restoring and verifying func-
tionality after service .......... 4-13
3.3.1 TO REASSEMBLE THE
iR-M2 .......................... 4-13
3.3.2 Verifying
functionality ................ 4-15
3.4 Removing and replacing
boards .................................. 4-16
3.5 Copier interface board ........ 4-17
3.5.1 TO REMOVE THE
COPIER INTERFACE
BOARD
..................................... 4-18
3.5.2 TO REPLACE THE
COPIER INTERFACE
BOARD ....................... 4-18
4 User interface board ................... 4-19
4.1 User interface board ............ 4-19
4.1.1 TO REMOVE THE USER
INTERFACE BOARD
FROM THE FRONT
PANEL ........................ 4-20
4.1.2 TO REPLACE THE USER
INTERFACE BOARD IN
THE FRONT
PANEL ........................ 4-21
4.2 Motherboard ....................... 4-22
4.2.1 Removing the
motherboard ................ 4-22
4.2.2 TO REMOVE BOARDS
AND CABLES FROM
THE MOTHER
BOARD ....................... 4-24
4.3 Replacing the
motherboard ........................ 4-26
4.3.1 TO REPLACE THE
MOTHERBOARD ...... 4-26
4.3.2 TO REPLACE BOARDS
AND CABLES ............ 4-27
4.3.3 Replacing parts on the
motherboard ................ 4-28
4.3.4 DIMM ......................... 4-28
4.4 To Replace a DIMM ........... 4-29
4.4.1 Motherboard CPU ....... 4-30
4.4.2 TO REMOVE A
CPU ............................. 4-31
4.4.3 TO REPLACE A
CPU ............................. 4-32
4.4.4 Motherboard battery .... 4-34
4.4.5 Motherboard
jumpers ........................ 4-35
4.4.6 BIOS Chip ................... 4-35
4.5 Fans ..................................... 4-37
4.5.1 Front fan ...................... 4-37
4.5.2 Back panel fan ............. 4-39
4.5.3 Power Supply .............. 4-40
4.5.4 Removing and replacing
the power supply ......... 4-42
4.6 Hard disk drive .................... 4-44
4.6.1 Proper handling ........... 4-44
4.7 CD-ROM drive ................... 4-48
4.7.1 TO REMOVE THE
CD-ROM DRIVE ........ 4-49
4.7.2 TO REPLACE THE
CD-ROM DRIVE ........ 4-50

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v
CHAPTER 5 TROUBLESHOOTING
APPENDIX
1 Preliminary On-site Checkout ...... 5-1
1.1 The Troubleshooting
process .................................. 5-1
1.2 Preliminary on-site
checkout ................................ 5-2
1.2.1 Checking external connec-
tions ............................... 5-3
1 Specifications .............................. A-1
1.1 Hardware Features ............... A-1
1.2 Networking and
connectivity .......................... A-1
1.3 User software ....................... A-1
2 Special Tools ............................... A-2
3 Installation Procedure .................. A-3
3.1 Unpacking and Check of In-
cluded Items ......................... A-3
3.2 lnstall the Network Interface
Adapter................................. A-4
3.3 Preliminary Adjustment ....... A-7
3.4 Installation ........................... A-8
CHAPTER 6 PARTS CATALOG
4.7.3 TO REMOVE THE CD-
ROM DRIVE FROM
THE BRACKET .......... 4-51
4.7.4 TO REPLACE THE
CD-ROM DRIVE IN
THE BRACKET .......... 4-52
4.8 Front panel components ...... 4-53
1.2.2 Checking internal compo-
nents .............................. 5-4
1.2.3 Inspecting the system .... 5-5
1.3 Normal startup sequence..... 5-10
1.4 Error messages and
conditions ............................ 5-11
1.5 Printing the Test Pages ........ 5-22
4.8.1 Jewels .......................... 4-54
4.8.2 Buttons ........................ 4-54
5 System software service ............. 4-55
5.1 Installing system
software ............................... 4-56
5.1.1 TO INSTALL SYSTEM
SOFTWARE ................ 4-56

COPYRIGHT © 2002 CANON INC.2000 2000 2000 2000 NM-PDL REV.0 JULY 2002
vi
Precautions
Always observe the following general precautions when installing and servicing the iR-
M2:
1. Report any shipping damage.
If there is any evidence of shipping or handling damage to the packing boxes or their
contents, save the damaged boxes and parts, call the shipper immediately to file a claim,
and notify your authorized service/support center.
2. Never alter an existing network without permission.
The iR-M2 will probably be connected to an existing Local Area Network (LAN) based
on Ethernet hardware. The network is the link between the customer’s computer, exist-
ing laser printers, and other prepress equipment. Never disturb the LAN by breaking or
making a network connection, altering termination, installing or removing networking
hardware or software, or shutting down networked devices without the knowledge and
express permission of the system or network administrator or the shop supervisor.
3. Never assign an IP address in iR-M2 Network Setup.
Only the network administrator should assign an IP address to a network device.
Assigning the iR-M2 an incorrect IP address may cause unpredictable errors on any or
all devices connected to the network.
4. Always disconnect power before opening the iR-M2.
5. Use care when handling parts of the iR-M2, as some edges on the unit may be sharp.
For example, be careful when:
• Accessing the CD-ROM drive (keep the drive door closed when not in use)
• Plugging in cables at the back of the unit
• Using the power switch to power on/off the unit
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vii
6. Follow standard electrostatic discharge (ESD) precautions while working on the internal
components.
Static is always a concern when servicing electronic devices. It is highly unlikely that
the area around the copier and the iR-M2 is static-free. Carpeting, leather-soled shoes,
synthetic clothing fibers, silks, and plastics may generate a static charge of more than
10,000 volts. Static discharge is capable of destroying the circuits etched in silicon mi-
crochips, or dramatically shortening their life span. By observing standard precautions,
you may avoid extra service calls and save the cost of a new board.
When possible, work on a ground-connected antistatic mat. Wear an antistatic grounding
strap, grounded at the same place as the antistatic mat. If that is not possible:
• Attach a grounding strap to your wrist. Attach the other end to a good ground.
• When you unpack the iR-M2 from the carton for the first time, touch a metal area of
the copier to discharge the static on your body.
• Before you remove the access panel and handle internal components, touch a metal
part of the iR-M2.
• Leave new electronic components inside their antistatic bags until you are ready to
install them. When you remove components from an antistatic bag, place them on a
grounded antistatic surface, component-side up.
• When you remove an electronic component, place it into an antistatic bag immedi-
ately. Do not walk across a carpet or vinyl floor while carrying an unprotected board.
7. Handle printed circuit boards by their opposing edges only, and avoid touching the con-
tacts on the edge of the board.
8. Never set any liquid on or near the iR-M2 or the copier.
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CHAPTER 1
INTRODUCTION
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COPYRIGHT © 2002 CANON INC.2000 2000 2000 2000 NM-PDL REV.0 JULY 2002
CHAPTER 1 INTRODUCTION
1-1
1 Features
The iR-M2 adds computer connectivity and highly efficient Adobe PostScript 3 and PCL
printing capability to copiers. It is optimized for high-speed network communications, pro-
cessing, rasterization, and printing.
The iR-M2, as an integral part of your organization’s printing system, enables users to:
• Send images over AppleTalk, TCP/IP, and IPX networks to print on iR-M2-supported
devices.
• Spool print jobs and select a printing priority for each job. Users can control spooled
print jobs sent to the iR-M2 with remote user software running on networked PC and
Mac OS computers.
• Print files in gray-scale and black and white.
• Use 136 resident fonts (126 Adobe Type 1 PostScript and 10 TrueType), plus two
Adobe Multiple Master fonts used for font substitution when printing PDF files. Fiery
Downloader™ or any third-party LaserWriter downloader, such as the Adobe Font
Downloader, can be used to download additional fonts.
F01-100-01 iR-M2 printing system
iR-M2
Copier
Networked computers
or work stations
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CHAPTER 1 INTRODUCTION
1-2
2 How the iR-M2 Operates
The iR-M2 enables users to print to the copier from networked PCs running Microsoft
Windows, from networked Mac OS computers, and from networked UNIX workstations
running TCP/IP.
The iR-M2 custom-designed boards and system software are responsible for efficient im-
age processing and printing controls. The main functions of components and software are
described below.
The iR-M2 uses specialized circuit boards, the motherboard, and the copier interface
board to process image data for printing and scanning images.
The motherboard includes a 866MHz CPU that controls the image data transfer to and
from the copier interface board and runs the interpreter. The interpreter rasterizes the page
description file and then compresses the image pattern into memory using compression tech-
nology.
The interpreter sends compressed raster data through the image frame buffer memory to
the copier interface board. The copier interface board decompresses the image data and
sends it to the copier through the copier interface cable. The raster data supplied to the laser
in the copier charges the drum and renders the final image on paper at full copier engine
speed.
High-speed dual in-line memory modules (DIMMs) on the motherboard hold the image
data during printing. The iR-M2 is configured with one 128MB DIMM for a total of
128MB of memory.
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CHAPTER 1 INTRODUCTION
1-3
F01-200-01 iR-M2 functional diagram
Networked
computers
Motherboard
Power supply
External Devices CopieriR-M2
+3.3/+5/±12V DC
AC power
Network
interface
Memory
&
Interpreter
Copier
Print
I/O Control
PCI/
Memory
Controller
BIOS
Speaker Reset
Copier
interface
board
PCI Bus
IDE
interface
User
interface
board
Hard disk
drive
CPU
CD-ROM
drive
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CHAPTER 1 INTRODUCTION
1-4
3 Print Options
The iR-M2’s efficient capabilities allow users to use a variety of applications to create and
print pages of text and/or images. The iR-M2 operates over a network.
Printing over a network allows users to print documents directly from applications in
which they were created. In addition, the iR-M2 offers an efficient way to print files that
have been saved as PostScript, Encapsulated PostScript (EPS), Portable Document Format
(PDF), or Tagged Image File Format (TIFF). These files can be downloaded directly to the
iR-M2 using Fiery Downloader, one of the remote utilities for use with the iR-M2.
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CHAPTER 1 INTRODUCTION
1-5
4 User Software
The following user software is provided on the User Software CD.
Adobe PS Printer Driver Enables users to print to the iR-M2 from Windows
9x/Me, Windows NT 4.0, Windows 2000, Windows
XP and Mac OS computers; also supports special iR-
M2 and PostScript 3 features.
PostScript Printer Files for use with the PostScript printer driver that
Description files (PPDs) allow the iR-M2 to appear in popular applications’
Print and Page Setup dialog boxes. The PPD pro-
vides information about the iR-M2 and the particular
copier model to the application and printer driver.
PostScript Screen Fonts PostScript screen fonts for the 136 PostScript printer
(for Mac OS only) fonts installed on the iR-M2 (126 Adobe Type 1 and
10 TrueType).
Fiery Downloader Enables the user to print PostScript, EPS, PDF, and
TIFF files directly to the iR-M2 without opening the
application in which they were created. Fiery
Downloader also enables the user to manage the
printer fonts installed on the iR-M2.
Fiery Spooler™ (Mac OS only) Enables the user to view the order and priority of
print jobs, customize printer settings for jobs, delete
jobs, move jobs between queues, and view job ac-
counting information.
Fiery Scan Plug-in modules for Photoshop that enable the user
to scan images from the copier directly into the ap-
plication.
Command WorkStation software Enables the operator to control the iR-M2 functions
from Windows 9x/Me/2000/XP and Windows NT
4.0 workstations. For more information on Com-
mand WorkStation, see the Job Management Guide.
Fiery Link™ Enables the customer to monitor the status of con-
nected.
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CHAPTER 1 INTRODUCTION
1-6
5 Fiery WebTools
The iR-M2 can support Internet or intranet access with Fiery WebTools™, which include
Status, WebSpooler, WebLink, and WebSetup. For more information on Fiery WebTools, see
the user documentation.
Fiery WebSetup is supported on Windows computers only.
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CHAPTER 2
PREPARING FOR INSTALLATION
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COPYRIGHT © 2002 CANON INC.2000 2000 2000 2000 NM-PDL REV.0 JULY 2002
CHAPTER 2 PREPARING FOR INSTALLATION
2-1
1 Installation sequence
This chapter includes the following information:
• Summary of the installation sequence
• Checking the customer site
• Unpacking the iR-M2
• iR-M2 front and back overview
Familiarize yourself with this chapter and Chapter 3 of this Service Manual before you
attempt an installation. The installation sequence described in this chapter is designed to
make your job as easy as possible. Installation problems are easier to avoid and diagnose if
you proceed from the component to the system level and verify functionality at each stage.
F02-100-01 on page 2-2 outlines the recommended installation procedure for connecting
the iR-M2 to the copier.
Because the iR-M2 is a node on the customer’s computer network, make sure you coordi-
nate your scheduled installation with the network administrator at the customer site. Refer
the network administrator to the Configuration Guide for network setup information.
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CHAPTER 2 PREPARING FOR INSTALLATION
2-2
F02-100-01 Recommended installation steps and references
Mac OS
computers PC
computers UNIX
workstaions
iR-M2
Full iR-M2 functionality
Unpack the iR-M2,
page 2-6
Initial startup;
page 3-1
Connect to the copier; page3-2
Print a Test Page and Conguration Page;
page 3-4 Verify network operation
without the iR-M2 connected.
Network administrator installs user software on
networked computers that print to the iR-M2; see
Getting Started
Network administrator connects the iR-M2 to the
network and veries the connection; see page 3-6 and
the Conguration Guide
Network administrator congures Setup
options; see the Conguration Guide
Check installation
requirements and
verify site conditions;
page 2-3
Copier
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CHAPTER 2 PREPARING FOR INSTALLATION
2-3
2 Checking the customer site
Before you install the iR-M2, check site conditions and inform the customer of any
installation requirements.
2.1 Copier Model
■What copier model is installed?
■Is the service mode COPIER>OPTION>INT-FACE>IMG–CONT set to 4?
■Has the INTERFACE BOARD been installed on the copier?
■Is there space near the copier for the iR-M2?
Make sure that there is space for the iR-M2. Allow enough space at the back panel for
the cables to route easily and at the side panel so that the iR-M2 does not interfere with
use of or service to the copier (such as clearing a paper jam). You may need to move the
copier out from the wall so that its interface connectors are accessible.
F02-201-01
■Does the copier require service or adjustments?
Copy the copier test page before you install the iR-M2.
After getting approval, complete the copier service needed.
iR-M2
20cm / 8inch min.
Back side
20cm / 8inch min.
Front side
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