Canon imageRUNNER ADVANCE DX C3835i Installation guide

FT6-2731 (000) XXXXXXXXXX Copyright CANON INC. 2021 PRINTED IN THAILAND
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FAQ Guide

FAQ Guide

FAQ Guide
What is
Your Question?
English
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Please read "Important Safety Instructions" before
operating this product. ⇒P.40
After you finish reading this guide, store it in a safe
place for future reference.
The information in this document is subject to change
without notice.
https://oip.manual.canon/
User's Guide/FAQ
3

4
Paper Jams Occur .............................20
Paper Jams Occur Frequently ..................21
If Paper Jams Occur P.
20
Check the Following First ....................6
The Machine Does Not Respond to the
Computer.....................................7
The Authentication Screen (Logon Screen) Is
Displayed and You Cannot Go Further.........7
If You Cannot Send Documents to a Server
Using [Scan and Send] .......................26
Stopping Scanning/Faxing. . . . . . . . . . . . . . . . . . . . . 26
Scanned Documents Cannot Be E-Mailed......27
If You Cannot Send/Forward Faxes.............28
If You Cannot Receive Faxes ...................29
The Machine Does Not
Operate P. 6
Scan/Fax Cannot Be
Performed Successfully
Loading Paper in the Paper Drawer . . . . . . . . . . . . . 8
When You Have Loaded a Dierent Type of
Paper than the Preset One ....................9
Loading Paper in the Multi-Purpose Tray.......10
Loading Paper with Printed Logos .............12
Loading Envelopes ............................13
How to Load Paper P.
8
P. 26
What's Your Problem?
Contents

5
Images Are Shifted/Slanted....................16
Irregularities Appear in Images/
Images Are Faint .............................16
Black Streaks Appear in Images ................17
White Streaks/Color Streaks Appear in Images ...18
Bleed-through Occurs .........................19
Printing Results Are
Not Satisfactory P.
16
Loading Paper or Paper
Settings Cannot Be Done
Successfully
P. 22
Paper Is Not Fed ...............................22
If the "Load paper." Message Is Displayed ......23
Printing Cannot Be Performed on the
Expected Side of Paper.......................24
Printing Cannot Be Performed with the
Expected Size ................................24
In Two-Sided Printing, the Print Direction Diers
between the Front and Back Sides of the
Paper ........................................25
Canceling Copy/Print Jobs 30
Installing the Printer Driver 31
Replacement Parts 32
An Error Screen is Displayed 34
Illustrated Index 36
Appendix 40
Do You Want to Know More? 49
You Can Consult the User's Guide!.................49
Check the FAQ Page on the Web! .................49
Checking
with a Smartphone
You can display a QR code on the
touch panel display for viewing the
FAQ page on the Web.
Press [Tutorial/FAQ] [FAQ].

Check the Following First
6
Is a message displayed on the touch
panel display?
MessageSimple Message
NOTE
If an error message is displayed P.34
Check 1
Is the main power indicator Off?
If the main power indicator does not light
when you turn the main power ON, check
the power plug.
Main power indicator
I(ON)
Check 3
Is sleep mode activated?
Tap the touch panel
display to cancel Sleep
mode.
Check 2
Is the machine correctly connected to
the computer?
Check the network connection.
Search
108A-006
Setting up the Network Environment
User's Guide
How to use the search number P.49
Check 4
The Machine Does Not Operate
Check the Following First


7
The Machine Does Not Respond to the Computer/The Authentication Screen (Logon Screen) Is Displayed and You Cannot Go Further
Set the IP address again.
Search
0YAS-00K
Setting an IP Address
User's Guide
How to use the search number P.49
Solution 3
Restart the machine.
1. Press the main power switch to turn o the
machine.
CAUTION!
Note that turning OFF the machine deletes the
data that is waiting to be printed.
2. Check that the main power indicator has turned
o.
3. Press the power switch again.
Install the printer driver again.
NOTE
For more information P.31
Solution 1
Solution 2
The Machine Does Not Respond
to the Computer
The Authentication Screen
(Logon Screen) Is Displayed
and You Cannot Go Further
Log on to the machine using a
registered user ID.
To continue the operation when the
authentication screen (logon screen) is
displayed, it is necessary to log on with a
registered user ID.
Search
108A-022
Logging into the Machine
User's Guide
How to use the search number P.49
Solution


Loading Paper in the Paper Drawer
8
How to Load Paper
Loading Paper in the Paper
Drawer
In the following, the operations that are common
to paper drawers 1 and 2 are described by taking
drawer 2 as example.
1
2Slide the light blue knobs to adjust the positions
of the paper guides.
Align the protrusion to the
appropriate paper size marking.
3First fan the paper stack well and then load it.
Make sure that
this line is not
exceeded.
Paper
Envelope
The print side face up
Paper Orientation
Paper
Paper
Drawer
LTR LTRR
4Place the paper drawer back into the machine.
CAUTION!
Be careful not to get your fingers caught
between the paper drawer and the machine.
POINT
When you have changed the paper size, replace
the paper size label with an appropriate one, as
necessary. P.36
When you have loaded a dierent type of paper
than the preset one, be sure to change the paper
type setting. P. 9


When You Have Loaded a Different Type of Paper than the Preset One
9
When You Have Loaded a Different
Type of Paper than the Preset One
5
CAUTION!
Make sure to select paper type that matches the
basis weight of the loaded paper.
2. Press [OK].
6Press [OK].
When you have loaded custom size
paper
Specify the paper size manually.
Search
0YAS-02E
Specifying Paper Size and Type in
the Paper Drawer
User's Guide
How to use the search number P.49
1. Select the
paper type.
1
2Press [Preferences] [Paper Settings] [Paper
Settings].
3
Select the
paper source.
POINT
Any paper source other than and is optional.
For more information User's Guide
4
POINT
If the displayed paper size is dierent from the
loaded paper size, adjust the paper guides.
2. Press [Set].
Press
1. Check the
paper size.
Search
AVPP-TBM
Available Paper
How to use the search number P.49
For available paper, see the following.



Loading Paper in the Multi-Purpose Tray
10
How to Load Paper
CAUTION!
When using coated paper or paper that does
not feed well, load one sheet at a time.
1
2Adjust the paper guides so that they are slightly
wider than the paper to be loaded.
Tray extension
POINT
Pull out the tray extension when loading large-
sized paper.
3Fan the paper stack well, align the edges on a
at surface, and then load it.
Make sure that this line is not exceeded.
The print side face down
4Adjust the paper guides to match the size of
the loaded paper.
Align the paper
guides to the paper
size markings.
5
If the paper size/type setting does not
match the paper you have loaded
In the screen for this step 5, change the setting
manually.
1
2
1. Check the
paper size/
type.
2. Press
Press
2. Press
1. Select the
paper size.
Loading Paper in the Multi-
Purpose Tray

Loading Paper in the Multi-Purpose Tray
11
3Press [Change] in [Paper Type].
4
When you have loaded custom size
paper
Specify the paper size manually.
Search
0YAS-02F
Specifying Paper Size and Type in the
Multi-purpose Tray
User's Guide
How to use the search number P.49
Printing on the back side of printed
paper
1. Load paper in the multi-purpose tray the
print side face down.
2. In the [Paper Type] selection screen,
press [2nd Side of 2-Sided Page].
CAUTION!
For this operation, paper can only be loaded
in the multi-purpose tray.
POINT
You can use only paper printed with this
machine.
1. Select the
paper type.
2. Press
Search
AVPP-TBM
Available Paper
How to use the search number P.49
For available paper, see the following.

Loading Paper with Printed Logos
12
How to Load Paper
Loading Paper with Printed Logos
Refer to the table below to load paper with printed logos.
Example: When printing on LTR size paper
Orientation
Printing result
Paper Drawer 1/Paper Drawer 2
* Paper drawer 2 is taken as example. Multi-Purpose Tray
Paper Drawer
Co. .Ltd
Logo
Paper
Multi-Purpose Tray
Co. Ltd.
A B C
Co. Ltd.
Co. .Ltd
Co. Ltd.
A B C
Co. Ltd.
Co. .Ltd
* Can be loaded only in paper drawer 2.
Co. Ltd.
A B C
Co. Ltd.
Co. .Ltd
* Can be loaded only in paper drawer 2.
C
o. Ltd.
A B C
Co. Ltd.
NOTE
When copying to paper with printed logos User's Guide
NOTE
Basic Paper Loading Operations
• For paper drawer P. 8
• For multi-purpose tray P.10

Loading Envelopes
13
Loading Envelopes
CAUTION!
• You can load envelopes in the paper drawer or multi-purpose tray.
• Do not use envelopes that have glue attached to their flaps, as the glue may melt due to the heat and pressure of
the fixing unit.
• Do not print on the reverse side of the envelopes (the side with the glued areas).
• For the paper drawer, load envelopes the front side face up, and for the multi-purpose tray, load them the front side
face down. For the loading orientation, see the table below.
Paper Drawer 1 Paper Drawer 2 Multi-Purpose Tray
Yougatanaga 3 —
Paper Drawer 2
Envelope
Multi-Purpose Tray
Nagagata 3
Kakugata 2 —
Monarch
COM10 No.10
DL
—
ISO-C5
Paper Drawer 1
—
Search
AVPP-TBM
Available Paper
How to use the search number P.49
For available paper, see the following.

Loading Envelopes
14
How to Load Paper
When loading envelopes in the multi-
purpose tray
1Check the orientation of the stack of envelopes,
and load it in the multi-purpose tray.
NOTE
Basic Handling Operations for the Multi-
Purpose Tray P.10
2
3
4Press [OK].
Loading custom size envelopes
You can load custom size envelopes only in
the multi-purpose tray.
Search
0YAS-02F
Specifying Paper Size and Type in the
Multi-purpose Tray
User's Guide
How to use the search number P.49
Press
Select the
type of
envelopes.
Preparation before Loading Envelopes
1Take ve or so pieces of envelopes, fan them well
to eliminate curls, and level the stack at.
Press the stack along
the four side edges.
2To prevent the sealing edge of the seal ap from
oating from the body of the envelope, press the
envelope in the four corners and expel the air.


Loading Envelopes
15
When loading envelopes in the paper
drawer
In the following, the operations are described by
taking drawer 2 as example.
1Attach the Envelope Feeder Attachment to the
paper drawer.
You can load envelopes in the paper drawer
1 without attaching the Envelope Feeder
Attachment A.
1. Remove the Envelope Feeder Attachment A
stored in paper drawer.
Envelope Feeder
Attachment A
CAUTION!
When loading Kakugata 2, it is not necessary
to remove the Envelope Feeder Attachment A.
Proceed to step 3.
2. Attach the Envelope Feeder Attachment A.
Install by
aligning
to the hole.
3. Adjust the position of the paper guides.
2Load the envelopes.
The front side
of the envelopes
face up
3Insert the paper drawer into the machine.
4
5Press [Preferences] [Paper Settings] [Paper
Settings].
6
Press
1. Select the
paper source.
2. Press
3. Select the
envelope type.
4. Press
Search
AVPP-TBM
Available Paper
How to use the search number P.49
For available paper, see the following.

16
Images Are Shifted/Slanted/Irregularities Appear in Images/Images Are Faint
Printing Results Are Not Satisfactory
Irregularities Appear in
Images/Images Are Faint
Images Are Shifted/Slanted
Adjust the paper guides.
Adjust the guide exactly.
Multi-purpose tray
Solution
The paper may have absorbed
moisture. Replace it with paper that
has not absorbed moisture.
Perform gradation adjustment.
1. Press
2. Press [Adjustment/Maintenance] [Adjust Image
Quality] [Auto Adjust Gradation].
Follow the instructions in the screen to
perform gradation adjustment.
For more information, see the User's Guide.
Search
108A-0HS
Adjusting Gradation
User's Guide
How to use the search number P.49
Solution 1
Solution 2


Black Streaks Appear in Images
17
Black Streaks Appear in
Images
Is the document feed scanning area
dirty?
1. Turn OFF the machine, and unplug the power
plug from the AC power outlet.
2. Open the feeder, and clean the lower side
document feed scanning area (a) and feeder
white plate (b) using the supplied glass-cleaning
sheet.
NOTE
Do not use glass cleaner or an alcohol solution,
etc., as they will strip away the stain-proof
coating.
a
b
3. Open the cover.
2
1
Solution
4. Open the inner cover.
5. Wipe the original scanning area and feeder
white plate.
Wipe the thin
and long glass
area and white
plate.
6. Close the cover and inner cover.
7. Close the feeder.
8. Insert the power plug into the power outlet, and
turn the power ON.
NOTE
If black streaks still appear after dirt removal,
perform the following procedure to execute [Clean
Feeder].
For more information User's Guide
Printing Results Are Not Satisfactory


White Streaks/Color Streaks Appear in Images
18
White Streaks/Color Streaks
Appear in Images
Cleaning the dust-proof glass.
1. Turn the power OFF, and remove the power plug
from the power outlet.
2. Open the front cover.
3. Take out the cleaning stick.
Slide the stick to the right
to take it out.
Solution
4. Insert the cleaning stick into the hole with the
pad on its tip facing down.
Pad
5. Insert the cleaning stick in until it hits the
bottom of the hole, and gently move it back and
forth.
CAUTION!
Insert the cleaning stick into all four holes to
clean them.
6. Put the cleaning stick back in the original
location, and close the front cover.
7. Insert the power plug into the power outlet, and
turn the power ON.
Printing Results Are Not Satisfactory


Bleed-through Occurs
19
Bleed-through Occurs
Set the type of original properly.
If bleed-through is observed in the copy result, a
button on the Home screen may be able to help
you reduce the bleed-through.
1. Press [Copy (Prevent Bleed-Thru)] on the Home
screen.
2. Press [Yes].
Set a lower background density.
If bleed-through is observed with the original,
setting a lower background density can improve
the problem, giving a neat copy.
1. Press
2. Select the function.
3. Press [Options].
4. Press
Example: Fax
Solution 1
Solution 2
5. Press
POINT
To make a manual adjustment, press [Adjust] and
adjust the background density with [-] and [+]
press [OK].
6. Press [OK].

Paper Jams Occur
20
Paper Jams Occur
If paper jams occur, a screen like the following appears on the touch panel display.
Follow the instructions in the screen to remove the jammed paper.
Remedy
Paper jam locations
Use these buttons and bar to operate the video.
POINT
The screen disappears once all the jammed paper is removed and all the machine’s covers and drawers are closed
correctly.
If you do not understand the remedy
by referring to the screen
See the User's Guide to make sure of the
remedy.
Search
108A-0K0
Clearing Paper Jams
User's Guide
How to use the search number P.49
If Paper Jams Occur