Canon imageRunner iR2270 User manual

SERVICE
MANUAL
imageRUNNER
iR2270/2870/
3570/4570
Universal
Send Kit-B1
COPYRIGHT 2004 CANON INC. CANON imageRUNNER Universal Send kit-B1 REV. 0 PRINTED IN U.S.A.
DU7-1134-000
SEPT. 2004
REV. 0
SM cover Universal Send Kit B1.qxd 9/20/2004 2:39 PM Page 1

Application
This manual has been issued by Canon Inc. for qualified persons to learn technical theory, installation,
maintenance, and repair of products. This manual covers all localities where the products are sold. For
this reason, there may be information in this manual that does not apply to your locality.
Corrections
This manual may contain technical inaccuracies or typographical errors due to improvements or changes
in products. When changes occur in applicable products or in the contents of this manual, Canon will
release technical information as the need arises. In the event of major changes in the contents of this
manual over a long or short period, Canon will issue a new edition of this manual.
The following paragraph does not apply to any countries where such provisions are inconsistent with
local law.
Trademarks
The product names and company names used in this manual are the registered trademarks of the
individual companies.
Copyright
This manual is copyrighted with all rights reserved. Under the copyright laws, this manual may not be
copied, reproduced or translated into another language, in whole or in part, without the written consent
of Canon Inc.
COPYRIGHT © 2001 CANON INC.
Printed in Japan
Caution
Use of this manual should be strictly supervised to avoid disclosure of confidential information.

Introduction
Symbols Used
This documentation uses the following symbols to indicate special information:
Symbol Description
Indicates an item of a non-specific nature, possibly classified as Note,
Caution, or Warning.
Indicates an item requiring care to avoid electric shocks.
Indicates an item requiring care to avoid combustion (fire).
Indicates an item prohibiting disassembly to avoid electric shocks or
problems.
Indicates an item requiring disconnection of the power plug from the electric
outlet.
Indicates an item intended to provide notes assisting the understanding of the
topic in question.
Indicates an item of reference assisting the understanding of the topic in
question.
Provides a description of a service mode.
Provides a description of the nature of an error indication.
Memo
REF.

Introduction
The following rules apply throughout this Service Manual:
1. Each chapter contains sections explaining the purpose of specific functions and the
relationship between electrical and mechanical systems with reference to the timing of
operation.
In the diagrams, represents the path of mechanical drive; where a signal name
accompanies the symbol, the arrow indicates the direction of the electric
signal.
The expression "turn on the power" means flipping on the power switch, closing the front
door, and closing the delivery unit door, which results in supplying the machine with
power.
2. In the digital circuits, '1'is used to indicate that the voltage level of a given signal is
"High", while '0' is used to indicate "Low".(The voltage value, however, differs from
circuit to circuit.) In addition, the asterisk (*) as in "DRMD*" indicates that the DRMD
signal goes on when '0'.
In practically all cases, the internal mechanisms of a microprocessor cannot be checked
in the field. Therefore, the operations of the microprocessors used in the machines are
not discussed: they are explained in terms of from sensors to the input of the DC
controller PCB and from the output of the DC controller PCB to the loads.
The descriptions in this Service Manual are subject to change without notice for product
improvement or other purposes, and major changes will be communicated in the form of
Service Information bulletins.
All service persons are expected to have a good understanding of the contents of this
Service Manual and all relevant Service Information bulletins and be able to identify and
isolate faults in the machine."

Contents
Contents
Chapter 1 Specifications
1.1 Product composition .................................................................................................. 1-1
1.1.1 Product configuration.......................................................................................... 1-1
1.2 Specifications............................................................................................................. 1-3
1.2.1 Specifications ...................................................................................................... 1-3
Chapter 2 Functions
2.1 Changed Function ...................................................................................................... 2-1
2.1.1 Changes from iR 2220i/iR2820i/3320i ............................................................... 2-1
2.2 New Function............................................................................................................. 2-6
2.2.1 Authentication at TX........................................................................................... 2-6
2.2.2 Encrypted transmission ..................................................................................... 2-11
2.2.3 Authentication at RX ........................................................................................ 2-12
2.2.4 Encrypted reception .......................................................................................... 2-17
2.2.5 MAC Address Block Function.......................................................................... 2-20
2.2.6 URL Transmission ............................................................................................ 2-20
2.2.7 Setting for communicate SSL ........................................................................... 2-20
Chapter 3 Installation
3.1 Installation procedure ................................................................................................ 3-1
3.1.1 Overview of the Installation Procedure .............................................................. 3-1
Chapter 4 Maintenance
4.1 Notes when service .................................................................................................... 4-1
4.1.1 Points to Note ..................................................................................................... 4-1
4.2 Troubleshooting ......................................................................................................... 4-2
4.2.1 Troubleshooting .................................................................................................. 4-2
4.3 Related Error code ..................................................................................................... 4-7
4.3.1 E-mail Transmission errors................................................................................. 4-7

Contents
4.3.2 I-Fax Transmission errors ................................................................................. 4-11
4.3.3 I-Fax Reception errors....................................................................................... 4-16
4.3.4 SMB Reception errors....................................................................................... 4-20
4.3.5 FTP Transmission errors ................................................................................... 4-23
4.3.6 NCP Transmission errors .................................................................................. 4-26
4.3.7 Box Transmission errors ................................................................................... 4-29
4.4 Related Service Mode .............................................................................................. 4-30
4.4.1 Related Service Modes List .............................................................................. 4-30
4.4.2 Invalidating the License for Transfer to a Different Device (Category 2)........ 4-31

Chapter 1
Specifications

Contents
Contents
1.1 Product composition...................................................................................1-1
1.1.1 Product configuration..........................................................................1-1
1.2 Specifications .............................................................................................1-3
1.2.1 Specifications ......................................................................................1-3

Chapter 1
1-1
1.1 Product composition
1.1.1 Product configuration 0008-4667
This kit consists of:
- License access number certificate sheet
- Sending and Facsimile Guide
- License Key notice
Memo:
Using this kit, you can get a license key from the License Management System (LMS)
and register it in an iR/imageRUNNER to activate the specific feature included in the
System Software.
Note:What's LMS?
A license server system to activate software options of iRs/imageRUNNERs, provided by
Canon Inc. Collectively manages options in the form of licenses and protects copy rights
of optional products. The options are activated with license keys being different from
conventional activation measures that use dongles and PCs. Whereas the details of its
management differ among countries and regions, it is designed assuming the users access it
and activate licenses by themselves respectively. Per optional product, the license access
number certificate sheet is supplied. Per license access number, a user can get a license key
and activate the feature on an iR/imageRUNNER. To get a license key, a user accesses the
Web server of the LMS.
URL for LMS:
http://www.canon.com/lms/ir/
When a user enters the license access number and the serial number for an iR/
imageRUNNER in the LMS, 24-digit figure of a license key is generated. The license key
includes the information of serial number for the iR/imageRUNNER so that the key cannot
be used for iRs/imageRUNNERs. Once the option is activated, the option information is
saved as the backup in the iR/imageRUNNER. Parts replacement will not deactivate the
feature.

Chapter 1
1-2
The staff in each regional headquarters can access the administrator's pages of the LMS.
They can view the license number issued for each iR/imageRUNNER and can reissue the
license. The procedures are the same as the license management system for MEAP except
for the point the license key is used instead of the license file.
Transfer of a License
An optional function that has been enabled by the LMS may be used on a different device
by transferring its license, as when the original iR device needs to be replaced, say at the
end of its lease arrangement. Specifically, individual licenses registered for optional
functions must first be invalidated in user mode before transfer may take place. Doing so
will invalidate the optional functions on the source iR device and, at the same time, proof
of invalidation will be generated within the device in the form of an invalidation license key.
The user may then communicate the indicated invalidation license key, the serial number of
the original iR device, and the serial number of the new iR device to the Sales Company,
which in turn may issue a new license key for the new iR device. The user now may register
the new license key to the new iR device in user mode, thereby enabling the optional
function on the new iR device. For details of transferring a license in service mode, see the
descriptions of service mode that come later.