Canon imageRunner iR2270 User manual

SERVICE
MANUAL
imageRUNNER
iR2270/2870/
3570/4570
Universal
Send Kit-B1
COPYRIGHT 2004 CANON INC. CANON imageRUNNER Universal Send kit-B1 REV. 0 PRINTED IN U.S.A.
DU7-1134-000
SEPT. 2004
REV. 0
SM cover Universal Send Kit B1.qxd 9/20/2004 2:39 PM Page 1

Application
This manual has been issued by Canon Inc. for qualified persons to learn technical theory, installation,
maintenance, and repair of products. This manual covers all localities where the products are sold. For
this reason, there may be information in this manual that does not apply to your locality.
Corrections
This manual may contain technical inaccuracies or typographical errors due to improvements or changes
in products. When changes occur in applicable products or in the contents of this manual, Canon will
release technical information as the need arises. In the event of major changes in the contents of this
manual over a long or short period, Canon will issue a new edition of this manual.
The following paragraph does not apply to any countries where such provisions are inconsistent with
local law.
Trademarks
The product names and company names used in this manual are the registered trademarks of the
individual companies.
Copyright
This manual is copyrighted with all rights reserved. Under the copyright laws, this manual may not be
copied, reproduced or translated into another language, in whole or in part, without the written consent
of Canon Inc.
COPYRIGHT © 2001 CANON INC.
Printed in Japan
Caution
Use of this manual should be strictly supervised to avoid disclosure of confidential information.

Introduction
Symbols Used
This documentation uses the following symbols to indicate special information:
Symbol Description
Indicates an item of a non-specific nature, possibly classified as Note,
Caution, or Warning.
Indicates an item requiring care to avoid electric shocks.
Indicates an item requiring care to avoid combustion (fire).
Indicates an item prohibiting disassembly to avoid electric shocks or
problems.
Indicates an item requiring disconnection of the power plug from the electric
outlet.
Indicates an item intended to provide notes assisting the understanding of the
topic in question.
Indicates an item of reference assisting the understanding of the topic in
question.
Provides a description of a service mode.
Provides a description of the nature of an error indication.
Memo
REF.

Introduction
The following rules apply throughout this Service Manual:
1. Each chapter contains sections explaining the purpose of specific functions and the
relationship between electrical and mechanical systems with reference to the timing of
operation.
In the diagrams, represents the path of mechanical drive; where a signal name
accompanies the symbol, the arrow indicates the direction of the electric
signal.
The expression "turn on the power" means flipping on the power switch, closing the front
door, and closing the delivery unit door, which results in supplying the machine with
power.
2. In the digital circuits, '1'is used to indicate that the voltage level of a given signal is
"High", while '0' is used to indicate "Low".(The voltage value, however, differs from
circuit to circuit.) In addition, the asterisk (*) as in "DRMD*" indicates that the DRMD
signal goes on when '0'.
In practically all cases, the internal mechanisms of a microprocessor cannot be checked
in the field. Therefore, the operations of the microprocessors used in the machines are
not discussed: they are explained in terms of from sensors to the input of the DC
controller PCB and from the output of the DC controller PCB to the loads.
The descriptions in this Service Manual are subject to change without notice for product
improvement or other purposes, and major changes will be communicated in the form of
Service Information bulletins.
All service persons are expected to have a good understanding of the contents of this
Service Manual and all relevant Service Information bulletins and be able to identify and
isolate faults in the machine."

Contents
Contents
Chapter 1 Specifications
1.1 Product composition .................................................................................................. 1-1
1.1.1 Product configuration.......................................................................................... 1-1
1.2 Specifications............................................................................................................. 1-3
1.2.1 Specifications ...................................................................................................... 1-3
Chapter 2 Functions
2.1 Changed Function ...................................................................................................... 2-1
2.1.1 Changes from iR 2220i/iR2820i/3320i ............................................................... 2-1
2.2 New Function............................................................................................................. 2-6
2.2.1 Authentication at TX........................................................................................... 2-6
2.2.2 Encrypted transmission ..................................................................................... 2-11
2.2.3 Authentication at RX ........................................................................................ 2-12
2.2.4 Encrypted reception .......................................................................................... 2-17
2.2.5 MAC Address Block Function.......................................................................... 2-20
2.2.6 URL Transmission ............................................................................................ 2-20
2.2.7 Setting for communicate SSL ........................................................................... 2-20
Chapter 3 Installation
3.1 Installation procedure ................................................................................................ 3-1
3.1.1 Overview of the Installation Procedure .............................................................. 3-1
Chapter 4 Maintenance
4.1 Notes when service .................................................................................................... 4-1
4.1.1 Points to Note ..................................................................................................... 4-1
4.2 Troubleshooting ......................................................................................................... 4-2
4.2.1 Troubleshooting .................................................................................................. 4-2
4.3 Related Error code ..................................................................................................... 4-7
4.3.1 E-mail Transmission errors................................................................................. 4-7

Contents
4.3.2 I-Fax Transmission errors ................................................................................. 4-11
4.3.3 I-Fax Reception errors....................................................................................... 4-16
4.3.4 SMB Reception errors....................................................................................... 4-20
4.3.5 FTP Transmission errors ................................................................................... 4-23
4.3.6 NCP Transmission errors .................................................................................. 4-26
4.3.7 Box Transmission errors ................................................................................... 4-29
4.4 Related Service Mode .............................................................................................. 4-30
4.4.1 Related Service Modes List .............................................................................. 4-30
4.4.2 Invalidating the License for Transfer to a Different Device (Category 2)........ 4-31

Chapter 1
Specifications

Contents
Contents
1.1 Product composition...................................................................................1-1
1.1.1 Product configuration..........................................................................1-1
1.2 Specifications .............................................................................................1-3
1.2.1 Specifications ......................................................................................1-3

Chapter 1
1-1
1.1 Product composition
1.1.1 Product configuration 0008-4667
This kit consists of:
- License access number certificate sheet
- Sending and Facsimile Guide
- License Key notice
Memo:
Using this kit, you can get a license key from the License Management System (LMS)
and register it in an iR/imageRUNNER to activate the specific feature included in the
System Software.
Note:What's LMS?
A license server system to activate software options of iRs/imageRUNNERs, provided by
Canon Inc. Collectively manages options in the form of licenses and protects copy rights
of optional products. The options are activated with license keys being different from
conventional activation measures that use dongles and PCs. Whereas the details of its
management differ among countries and regions, it is designed assuming the users access it
and activate licenses by themselves respectively. Per optional product, the license access
number certificate sheet is supplied. Per license access number, a user can get a license key
and activate the feature on an iR/imageRUNNER. To get a license key, a user accesses the
Web server of the LMS.
URL for LMS:
http://www.canon.com/lms/ir/
When a user enters the license access number and the serial number for an iR/
imageRUNNER in the LMS, 24-digit figure of a license key is generated. The license key
includes the information of serial number for the iR/imageRUNNER so that the key cannot
be used for iRs/imageRUNNERs. Once the option is activated, the option information is
saved as the backup in the iR/imageRUNNER. Parts replacement will not deactivate the
feature.

Chapter 1
1-2
The staff in each regional headquarters can access the administrator's pages of the LMS.
They can view the license number issued for each iR/imageRUNNER and can reissue the
license. The procedures are the same as the license management system for MEAP except
for the point the license key is used instead of the license file.
Transfer of a License
An optional function that has been enabled by the LMS may be used on a different device
by transferring its license, as when the original iR device needs to be replaced, say at the
end of its lease arrangement. Specifically, individual licenses registered for optional
functions must first be invalidated in user mode before transfer may take place. Doing so
will invalidate the optional functions on the source iR device and, at the same time, proof
of invalidation will be generated within the device in the form of an invalidation license key.
The user may then communicate the indicated invalidation license key, the serial number of
the original iR device, and the serial number of the new iR device to the Sales Company,
which in turn may issue a new license key for the new iR device. The user now may register
the new license key to the new iR device in user mode, thereby enabling the optional
function on the new iR device. For details of transferring a license in service mode, see the
descriptions of service mode that come later.

Chapter 1
1-3
1.2 Specifications
1.2.1 Specifications 0008-4670
<SEND function basic specifications>
E-mail transmission
- Transmission protocol: SMTP, POP3
- Transmission authentication: SMTP AUTH, POP before SMTP
- Reception authentication: POP3, APOP, POP AUTH
- Encoded transmission: Corresponds to SSL communication in each protocol when SMTP
transmission and SMTP and POP reception. (The server side needs to correspond.)
- Key and certificate: Server certificate that the device has is used when SSL
communication.
- Supported formats: TIFF (monochrome), PDF (monochrome), PDF (OCR) = Searchable
PDF
However, encrypted PDF and searchable PDF are the options.
- PDF files can be split and sent page by page.
- Resolution: 100 X 100, 150 X 150, 200 X 100, 200 X 200, 200 X 400, 300 X 300, 400 X
400, 600 X 600 (dpi)
- Document size: A3 to A5
A3, B4, A4 (I-Fax Tx/Rx, A3/B4 transmission possible by setting other party's reception
conditions)
- Addresses available from LDAP server (e-mail address and FAX telephone number)
Max. number of searching: 2000; The number of broadcasting selection after searching: 64
- No E-mail reception function. Error mails can be printed out.
When broadcasting transmission, display/write all the addresses in the To: field and
separate every 100 addresses to send.
I-Fax Tx/ Rx function
- Transmission protocol: SMTP (Tx/ Rx), POP3 (Rx), I-Fax (Simple mode, Full mode)
- Transmission authentication: SMTP AUTH, POP before SMTP
- Reception authentication: POP3, APOP, POP AUTH
- Encoded transmission: Corresponds to SSL communication in each protocol when SMTP
transmission and SMTP and POP reception. (The server side needs to correspond. When the
server-less transmission, the encoded transmission is not executed. )

- Key and certificate: Server certificate that the device has is used when SSL
communication.
- Supported formats: TIFF (monochrome: MH, MR MMR) , Not supported when sending/
receiving the color data.
- Resolution: 100 X 100, 150 X 150, 200 X 100, 200 X 200, 200 X 400, 300 X 300, 400 X
400, 600 X 600 (dpi)
- Document size: A3 to A5
- Reception sizes: A3, B4, A4
- Server-less transmission supported
- Addresses available from LDAP server (e-mail address and FAX telephone number)
Max. number of searching: 2000; The number of broadcasting selection after searching: 64
- When broadcasting transmission, display/write all the addresses in the To: field.
File transmission function
- Transmission protocol: SMB (NetBios over TCP/IP), FTP(TCP/IP), NCP(IPX)
- Supported formats: TIFF (monochrome), PDF (monochrome), PDF (OCR)
However, encrypted PDF and searchable PDF are the options.
- PDF files can be split and sent page by page.
- Resolution: 100 X 100, 150 X 150, 200 X 100, 200 X 200, 200 X 400, 300 X 300, 400 X
400, 600 X 600 (dpi)
- Document sizes: A3, B4, A4
- CanonFTP automatically distinguishes responses from the server and switches operation
accordingly.
E-mail/I-fax operation confirmed server applications
SMTP server
Sendmail 8.93 or later
Exchange Server 5.5+SP1 or later
Exchange 2000
Domino R4.6 or later
SMTP AUTH-enabled SMTP server
Sendmail 8.12.5 or later + Cyrus SASL API 1.5.28 combination
Exchange Server 5.5+SP1 or later
Exchange 2000
Chapter 1
1-4

POP server
Qpopper 2.53 or later
Exchange Server 5.5+SP1 or later
Domino R4.6 or later
Exchange 2000
Qpop v4.0.5
POP before SMTP
Sendmail 8.12.5 or later +DRAC 1.11 or later +Qpopper 2.53 or later combinations
POP authentication function-enabled server
Exchange 2000Server: NTLM authentication when the integration authentication
operation:
Qpop v4.0.5: STLS, APOP. However, OpenSSL and Popauth need to be installed.
POP authentication function of main PC mail clients
Outlook 2000:NTLM
Outlook Express 6:NTLM
Becky 2.05:APOP
WinBiff 2.42:APOP
Eudora 5.1:STLS, APOP, Kerberos
File transmission operation confirmed operating environments
SMB
Windows 98/ME
Windows NT 4.0 Workstation/Server SP6a
Windows 2000 Professional/Server SP1
Windows XP Home/Professional
Windows Server 2003
Sun Solaris (SPARC) 2.6 or later
RedHat Linux7.2
MacOS 10.2.x
MacOS 10.3.x
FTP
Windows NT 4.0 Server + IIS4.0
Chapter 1
1-5

Windows 2000 Professional/Server + IIS5.0
Windows XP Professional + IIS5.1
Windows Server 2003
Sun Solaris (SPARC) 2.6 or later
RedHat Linux7.2
Mac OS 10.x.x
NCP
NetWare 3.20
NetWare 4.1, 4.11, 4.2
NetWare 5 +SP1a
NetWare 5.1
Chapter 1
1-6

Chapter 2
Functions

Contents
Contents
2.1 Changed Function ......................................................................................2-1
2.1.1 Changes from iR 2220i/iR2820i/3320i ...............................................2-1
2.2 New Function.............................................................................................2-6
2.2.1 Authentication at TX...........................................................................2-6
2.2.2 Encrypted transmission .....................................................................2-11
2.2.3 Authentication at RX.........................................................................2-12
2.2.4 Encrypted reception ..........................................................................2-17
2.2.5 MAC Address Block Function..........................................................2-20
2.2.6 URL Transmission ............................................................................2-20
2.2.7 Setting for communicate SSL ...........................................................2-20

Chapter 2
2-1
2.1 Changed Function
2.1.1 Changes from iR 2220i/iR2820i/3320i 0008-4674
Functions in this machine that have different specifications regarding SEND function from
iR iR2220i/2820i/3220i are shown below.
Memo:
Items with an asterisk (*) indicate that they are already supported in Color iR.
- PASV mode of FTP supported *
PASV mode of FTP which is different in the connection direction from the normal FTP is
supported.
- SMTP AUTH (SMTP authentication) support*
In response to requests from the field, SMTP AUTH is now supported. This function
enables E-Mail/ i-fax communication with SMTP servers that require user authentication.
For details, refer to the section on "Authentocation at TX" and "Encrypted transmission".
- POP before SMTP support*
POP before SMTP, which is a transmission authentication similar to SMTP AUTH, is now
supported. For details, refer to the section on "Authentocation at TX".
- APOP and POP AUTH support *
APOP and POP AUTH (authentication methods at RX) are supported. For details, refer to
“Authentication at RX” and “Encrypted reception”. This function is already supported in
iR C3220 or later.
- SSL TX/RX support*
With the condition that the server side supports, SSL communication when SMTP
transmission and SMTP and POP reception is supported. Not only the password but also the
whole receiving packets can be encrypted. For details, refer to "Encrypted transmission"
and “Encrypted reception”.
Memo:
Encryption when SMTP transmission and POP reception is already supported in iR

Chapter 2
2-2
C3220 or later. Encryption when SMTP reception is supported from this product.
- Auto copy ratio support (AMS:Auto Magnification Scan)
Different size document is sent by adjusting to the specified size. It is read with 300/600 dpi
fixed. This setting is enabled by selecting Auto for the Copy ratio setting in Scan settings.
- New addresses to be registered: Expanded from 16 to 64 addresses.
- New function in Restrict Access to Destinations added
Function of iRC series is used. Restriction can be set in the order of Additional Functions>
System Settings > Restrict Access to Destinations > Restrict New Addresses. If you enable
this setting, you cannot select other than Box when you send to the address other than the
registered addresses.
- The number of pages to be scanned: Changed from 500 to 999 pages.
- Send Counter Check button added on the counter screen
By assuming non-MEAP device, the Send Counter Check button is added on the counter
screen. The same contents as when selecting transmission in the MEAP counter is
displayed. Meaning of each counter is described below.
T-2-1
- Favorites Buttons added: Changed from 9 to 18 buttons.
Name Explanation
Black and White Scan (Total 1) All SEND scanning including FAX and I-Fax
Black and White Scan 1 BOX Scan, E-mail, FTP, SMB, NCP, Send to BOX
Black and White Scan 2 E-mail, FTP, SMB, NCP
Black and White Scan 3 FTP, SMB, NCP
Black and White Scan 4 BOX Scan, FTP, SMB, NCP, Send to BOX

Chapter 2
2-3
- The time specification is added by Period Specification of Forwarding settings, and the
setting over which it extends can be done easily at the date.
- URL Send
Instead of sending the image directly, this function enables to send only URL of the image
in the Box which can be referred from remote UI via E-mail. For details, refer to “URL
Send”.
- SMB Send and Browse functions expanded
Host Search Function is added.
Searching function by Active Directory is added.
Length of SMB path: Expanded from 128 to 256 bytes.
Windows Server2003 supported.
Samba2.2 and Samba3.0 supported.
- Management function of the key and certificate for SSL communication
- Automatic time setting function by SNTP server
- Delivery of the user mode, addresses and department ID information by the device
information delivery function
Functions in this machine that have different specifications from iR C3200 (System
Ver.8.04, or earlier) are as shown below.
Memo:
When iR C3200 was upgraded to System Ver.9.05, Send function related specifications
were added. Items marked with an asterisk (*) can be used with iR C3200 also, after
upgrading to System Ver.9.05.
- SMTP AUTH (SMTP authentication) support*
In response to requests from the field, SMTP AUTH is now supported. This function
enables E-Mail/ i-fax communication with SMTP servers that require user authentication.
For details, refer to the section on transmission authentication and encoded transmission.
- POP before SMTP support*
POP before SMTP, which is a transmission authentication similar to SMTP AUTH, is now

supported. For details, refer to the section on transmission authentication.
- SinglePage-PDF creation function*
This function was added from iR 2220i/2820i/3320i and iR 5020i/6020i. A 'split by page'
button has been added and not only TIFF but also PDF documents can be split into single
pages. By combining 'split by page' and the file format (TIFF/ PDF), the user can select
either SinglePage or MultiPage
- Dedicated window for form job key *
This function was added from iR 2250i/2850i/3350i and iR 5020i/6020i.
This function shows the form job key area in enlarged display. Up to 9 form jobs can be
programmed.
- Compression rate setting
Transmission screen file format > can be specified from the data compression rate. There
are three levels, high, mid, low, and the default can be programmed in the user mode in the
transmission function standard setting. This item displayed the JPEG compression rate in
iR C3200
<Memo>
iR C3100 is different from iR C3200 in that, when using DF, the stream reading
construction enables performance during scanning. This means that, while the first page is
being read in, the second page can be fed in preparation. As a result of compressing the
scanned image, if the data volume per page allocated to the work area causes the area to
overflow, the following message appears and prompts the user to carry out recovery
procedures.
'Scanning has stopped because the scanned document data have exceeded the maximum
limit capable by this model. Scanning may be possible by using a high compression rate,
low resolution and by reducing image sharpness.'
In order to make the compression rate easy for the user to set, the data compression rate
setting has been added to the file format. If the error message continues to appear even after
the data compression rate has been increased, enter service mode and change
COPIER>OPTION>USER>SND-RATE. This often allows the compression rate to be set
higher. If DF is not being used, the recovery procedure is not generated, because the
compression rate is changed automatically and scanning repeated.
Chapter 2
2-4