Canon imagePRESS C800 Series Operating manual

Technical
Ser ice
Manual
PRISMAsync V4.1
for
imagePRESS C800 Series
COPYRIGHT  2015 CANON INC. CANON PRISMAsy c V4.1 for imagePRESS C800 Series PRINTED IN U.S.A.
April 27, 2015

Edition 2015-04 GB

Contents
Chapter 1
Preface................................................................................................................................. 7
Preface...............................................................................................................................................................8
Chapter 2
Introduction.......................................................................................................................11
Features...........................................................................................................................................................12
Chapter 3
Installation.........................................................................................................................13
Passwords....................................................................................................................................................... 14
Installation sequence..................................................................................................................................... 15
Verify site conditions............................................................................................................................... 15
Assemble the Operator panel................................................................................................................. 17
Unpack the PRISMAsync......................................................................................................................... 18
Install the PRISMAsync supports/pedestals.......................................................................................... 19
Install the DIP-SW PCB and the Open I/F PCB....................................................................................... 20
Connect the PRISMAsync........................................................................................................................21
Finish the installation...............................................................................................................................25
Installation wizard.................................................................................................................................... 27
Chapter 4
Using the PRISMAsync.....................................................................................................31
The operator panel......................................................................................................................................... 32
System settings.............................................................................................................................................. 34
Maintenance and Service.............................................................................................................................. 37
System service mode (PRISMAsync service mode)....................................................................................39
Engine service mode (during printing).........................................................................................................42
Service mode and host machine state......................................................................................................... 45
Colour adjustments........................................................................................................................................ 47
Media management....................................................................................................................................... 51
Chapter 5
Start, shutdown and restart the system........................................................................ 53
Turn on the system........................................................................................................................................ 54
Turn off the system........................................................................................................................................ 55
Restart the system..........................................................................................................................................56
Restart the host machine in service mode................................................................................................... 57
Restart the host machine after error has occurred......................................................................................59
Chapter 6
The Settings Editor...........................................................................................................61
The Settings editor......................................................................................................................................... 62
Chapter 7
Service procedures........................................................................................................... 65
Service procedures.........................................................................................................................................66
Contents
3

Hardware components overview.................................................................................................................. 67
Access internal components......................................................................................................................... 68
Replace the GPU board..................................................................................................................................69
Replace the DDI board................................................................................................................................... 71
Replace the AUX control board.....................................................................................................................72
Replace the DDR3 modules........................................................................................................................... 74
Replace the Hard Disk Drives........................................................................................................................ 75
Install/Replace the Ethernet board................................................................................................................ 76
Replace the Base controller........................................................................................................................... 77
Connect Harness 22W01................................................................................................................................ 79
Chapter 8
Firmware upgrades via PRISMAsync..............................................................................83
Firmware upgrade settings............................................................................................................................84
Firmware upgrade of Engine and Accessories via PRISMAsync (by FST) ............................................... 88
Firmware upgrade of Engine and Accessories from USB stick .................................................................91
Firmware upgrade in Safe download mode ............................................................................................... 95
Firmware upgrade additional information................................................................................................. 100
Chapter 9
System software.............................................................................................................103
System software...........................................................................................................................................104
Create a backup of the settings and licenses............................................................................................. 105
Preparation of the USB stick........................................................................................................................106
Reuse an USB stick after installation.......................................................................................................... 108
Re-installation of the system software....................................................................................................... 109
Installing patches..........................................................................................................................................111
Installing a license........................................................................................................................................ 114
Installing the printer driver.......................................................................................................................... 115
Configure the machine for the USA............................................................................................................116
Chapter 10
Troubleshooting..............................................................................................................119
Troubleshooting........................................................................................................................................... 120
Check external connections.........................................................................................................................121
Check internal components......................................................................................................................... 122
Comprehensive system inspection.............................................................................................................123
Diagnose LEDs..............................................................................................................................................125
Error messages and conditions...................................................................................................................128
11504 Error Screen behaviour.............................................................................................................. 132
11504 MRE and Hansiplast procedure................................................................................................. 135
PRISMAsync beep codes............................................................................................................................. 136
Escalation procedure....................................................................................................................................138
Chapter 11
Appendix..........................................................................................................................141
Appendix A: Specifications..........................................................................................................................142
Hardware features..................................................................................................................................142
Connectivity............................................................................................................................................143
Appendix B: Parts overview........................................................................................................................ 144
Overview of the service parts............................................................................................................... 144
DIP switch board.................................................................................................................................... 145
Appendix C: Tips & Tricks............................................................................................................................147
How to check if DDR memory is defect or missing.............................................................................147
How to print transparencies with best quality.....................................................................................148
How to improve black density on the print..........................................................................................149
Strange colors after editing CMYK curves...........................................................................................150
Contents
4

Appendix D: System log files...................................................................................................................... 151
How to create a datadump file..............................................................................................................151
How to create a trace file.......................................................................................................................153
How to create a trace file including the printer logging..................................................................... 155
Appendix E: Engine reports.........................................................................................................................158
Engine reports........................................................................................................................................ 158
Appendix F: The Trapping editor................................................................................................................ 163
The Trapping editor............................................................................................................................... 163
Appendix G: EAC document........................................................................................................................166
EAC model number overview............................................................................................................... 166
Contents
5

Contents
6

Chapter 1
Preface

Preface
Application
This manual has been issued for qualified persons to learn technical theory, installation,
maintenance, and repair of products.
This Service Manual is written for world-wide markets.
As such it may contain information relating to accessories or licensed functionality not supported
by Canon U.S.A., Inc. as of the date of the manual publication.
Corrections
This manual may contain technical inaccuracies or typographical errors due to improvements or
changes in products. When changes occur in applicable products or in the contents of this
manual, Océ will release technical information as the need arises. In the event of major changes
in the contents of this manual over a long or short period, Océ will issue a new edition of this
manual.
The following paragraph does not apply to any countries where such provisions are inconsistent
with local law.
Trademarks
The product names and company names used in this manual are the registered trademarks of the
individual companies.
Copyright
This manual is copyrighted with all rights reserved. Under the copyright laws, this manual may
not be copied, reproduced or translated into another language, in whole or in part, without the
written consent of Océ.
Safety and emissions compliance
The imagePRESS Server has been certified to meet or surpass the following government
standards:
Safety approvals: EMI/EMC approvals:
•UL 60950-1 (TUV/CU mark)
• FCC Class B
• CSA 22.2 #60950-1
• VCCI Class B
• EN 60950-1 (TUV/GS mark)
• EN55022 Class B CB scheme IEC 60950-1
• EN55024 AS/NZS CISPR22: 2004 Class B
CAUTION
All parts inside the PRISMAsync have a fire safety class V2 or higher.
It is therefore forbidden to store objects or paper (USB-key, reports etc.) inside the PRISMAsync
controller
Preface
8 Chapter 1 - Preface

Points to notice when handling the Lithium Battery
CAUTION
RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE.
DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
CAUTION
WENN MIT DEM FALSCHEN TYP AUSGEWECHSELT, BESTEHT EXPLOSIONSGEFAHR.
GEBRAUCHTE BATTERIEN GEMASS DER ANLEITUNG BESEITIGEN.
Preface
Chapter 1 - Preface 9

Preface
10 Chapter 1 - Preface