Canon imagePRESS C800 Series Operating manual

Technical
Ser ice
Manual
PRISMAsync V4.1
for
imagePRESS C800 Series
COPYRIGHT  2015 CANON INC. CANON PRISMAsy c V4.1 for imagePRESS C800 Series PRINTED IN U.S.A.
April 27, 2015

Edition 2015-04 GB

Contents
Chapter 1
Preface................................................................................................................................. 7
Preface...............................................................................................................................................................8
Chapter 2
Introduction.......................................................................................................................11
Features...........................................................................................................................................................12
Chapter 3
Installation.........................................................................................................................13
Passwords....................................................................................................................................................... 14
Installation sequence..................................................................................................................................... 15
Verify site conditions............................................................................................................................... 15
Assemble the Operator panel................................................................................................................. 17
Unpack the PRISMAsync......................................................................................................................... 18
Install the PRISMAsync supports/pedestals.......................................................................................... 19
Install the DIP-SW PCB and the Open I/F PCB....................................................................................... 20
Connect the PRISMAsync........................................................................................................................21
Finish the installation...............................................................................................................................25
Installation wizard.................................................................................................................................... 27
Chapter 4
Using the PRISMAsync.....................................................................................................31
The operator panel......................................................................................................................................... 32
System settings.............................................................................................................................................. 34
Maintenance and Service.............................................................................................................................. 37
System service mode (PRISMAsync service mode)....................................................................................39
Engine service mode (during printing).........................................................................................................42
Service mode and host machine state......................................................................................................... 45
Colour adjustments........................................................................................................................................ 47
Media management....................................................................................................................................... 51
Chapter 5
Start, shutdown and restart the system........................................................................ 53
Turn on the system........................................................................................................................................ 54
Turn off the system........................................................................................................................................ 55
Restart the system..........................................................................................................................................56
Restart the host machine in service mode................................................................................................... 57
Restart the host machine after error has occurred......................................................................................59
Chapter 6
The Settings Editor...........................................................................................................61
The Settings editor......................................................................................................................................... 62
Chapter 7
Service procedures........................................................................................................... 65
Service procedures.........................................................................................................................................66
Contents
3

Hardware components overview.................................................................................................................. 67
Access internal components......................................................................................................................... 68
Replace the GPU board..................................................................................................................................69
Replace the DDI board................................................................................................................................... 71
Replace the AUX control board.....................................................................................................................72
Replace the DDR3 modules........................................................................................................................... 74
Replace the Hard Disk Drives........................................................................................................................ 75
Install/Replace the Ethernet board................................................................................................................ 76
Replace the Base controller........................................................................................................................... 77
Connect Harness 22W01................................................................................................................................ 79
Chapter 8
Firmware upgrades via PRISMAsync..............................................................................83
Firmware upgrade settings............................................................................................................................84
Firmware upgrade of Engine and Accessories via PRISMAsync (by FST) ............................................... 88
Firmware upgrade of Engine and Accessories from USB stick .................................................................91
Firmware upgrade in Safe download mode ............................................................................................... 95
Firmware upgrade additional information................................................................................................. 100
Chapter 9
System software.............................................................................................................103
System software...........................................................................................................................................104
Create a backup of the settings and licenses............................................................................................. 105
Preparation of the USB stick........................................................................................................................106
Reuse an USB stick after installation.......................................................................................................... 108
Re-installation of the system software....................................................................................................... 109
Installing patches..........................................................................................................................................111
Installing a license........................................................................................................................................ 114
Installing the printer driver.......................................................................................................................... 115
Configure the machine for the USA............................................................................................................116
Chapter 10
Troubleshooting..............................................................................................................119
Troubleshooting........................................................................................................................................... 120
Check external connections.........................................................................................................................121
Check internal components......................................................................................................................... 122
Comprehensive system inspection.............................................................................................................123
Diagnose LEDs..............................................................................................................................................125
Error messages and conditions...................................................................................................................128
11504 Error Screen behaviour.............................................................................................................. 132
11504 MRE and Hansiplast procedure................................................................................................. 135
PRISMAsync beep codes............................................................................................................................. 136
Escalation procedure....................................................................................................................................138
Chapter 11
Appendix..........................................................................................................................141
Appendix A: Specifications..........................................................................................................................142
Hardware features..................................................................................................................................142
Connectivity............................................................................................................................................143
Appendix B: Parts overview........................................................................................................................ 144
Overview of the service parts............................................................................................................... 144
DIP switch board.................................................................................................................................... 145
Appendix C: Tips & Tricks............................................................................................................................147
How to check if DDR memory is defect or missing.............................................................................147
How to print transparencies with best quality.....................................................................................148
How to improve black density on the print..........................................................................................149
Strange colors after editing CMYK curves...........................................................................................150
Contents
4

Appendix D: System log files...................................................................................................................... 151
How to create a datadump file..............................................................................................................151
How to create a trace file.......................................................................................................................153
How to create a trace file including the printer logging..................................................................... 155
Appendix E: Engine reports.........................................................................................................................158
Engine reports........................................................................................................................................ 158
Appendix F: The Trapping editor................................................................................................................ 163
The Trapping editor............................................................................................................................... 163
Appendix G: EAC document........................................................................................................................166
EAC model number overview............................................................................................................... 166
Contents
5

Contents
6

Chapter 1
Preface

Preface
Application
This manual has been issued for qualified persons to learn technical theory, installation,
maintenance, and repair of products.
This Service Manual is written for world-wide markets.
As such it may contain information relating to accessories or licensed functionality not supported
by Canon U.S.A., Inc. as of the date of the manual publication.
Corrections
This manual may contain technical inaccuracies or typographical errors due to improvements or
changes in products. When changes occur in applicable products or in the contents of this
manual, Océ will release technical information as the need arises. In the event of major changes
in the contents of this manual over a long or short period, Océ will issue a new edition of this
manual.
The following paragraph does not apply to any countries where such provisions are inconsistent
with local law.
Trademarks
The product names and company names used in this manual are the registered trademarks of the
individual companies.
Copyright
This manual is copyrighted with all rights reserved. Under the copyright laws, this manual may
not be copied, reproduced or translated into another language, in whole or in part, without the
written consent of Océ.
Safety and emissions compliance
The imagePRESS Server has been certified to meet or surpass the following government
standards:
Safety approvals: EMI/EMC approvals:
•UL 60950-1 (TUV/CU mark)
• FCC Class B
• CSA 22.2 #60950-1
• VCCI Class B
• EN 60950-1 (TUV/GS mark)
• EN55022 Class B CB scheme IEC 60950-1
• EN55024 AS/NZS CISPR22: 2004 Class B
CAUTION
All parts inside the PRISMAsync have a fire safety class V2 or higher.
It is therefore forbidden to store objects or paper (USB-key, reports etc.) inside the PRISMAsync
controller
Preface
8 Chapter 1 - Preface

Points to notice when handling the Lithium Battery
CAUTION
RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE.
DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
CAUTION
WENN MIT DEM FALSCHEN TYP AUSGEWECHSELT, BESTEHT EXPLOSIONSGEFAHR.
GEBRAUCHTE BATTERIEN GEMASS DER ANLEITUNG BESEITIGEN.
Preface
Chapter 1 - Preface 9

Preface
10 Chapter 1 - Preface

Chapter 2
Introduction

This Service manual describes the service aspects of the PRISMAsync V4.1 controller for the
PRISMAsync for imagePRESS C800 Series.
The PRISMAsync for imagePRESS C800 Series colour controller sets the tone for all colour print
production on the imagePRESS C800 Series printers. High processing power, professional colour
management, ease of use and superb media handling, all ensure consistent output at every
stage.
The PRISMAsync for imagePRESS C800 Series colour controller uses the latest Adobe RIP and
colour management technologies.
Features
The PRISMAsync for imagePRESS C800 Series features:
• Harmonized workflow for cutsheet production systems. Both black & white and colour.
• Clear task split between prepress and print operation.
• Job submission from a user’s desktop via the printer driver or Océ PRISMAprepare software.
• Media driven operation by using a detailed media catalogue.
• High speed colour calibration allowing you to calibrate for all media and halftone screening in
one go.
• Basic or professional colour management depending on access rights of users.
• Simple colour presets for inexperienced operators and users.
• Automated workflows allowing users to define their own templates.
• Last minute colour correction buttons to apply last-minute correction to brightness and
contrast when copying and printing.
• Both 1200x1200 dpi and 600x600 dpi support.
• Intuitive time schedule.
• Support of 17 languages.
• Extensive colour libraries. Pantone and Pantone Goe libraries are available in the controller as
a default along with HKS libraries.
• Support for IPDS.
• Native Adobe PDF interpreter APPE support.
• Device links.
• Named Colour Profiles.
• JDF/JMF connector.
• eRDS support.
• DocBox.
• VDP-support.
• In-RIP Trapping for APPE.
• Automatic restore of settings and jobs after installation.
Features
12 Chapter 2 - Introduction

Chapter 3
Installation

Passwords
When servicing the PRISMAsync for imagePRESS C800 Series or making adjustments you often
will need a password for a specific task.
See the list below for an overview of the default passwords.
• Enter Service Mode: 675756
• System Administrator: 71617000
• Key Operator: 13524
• Engine maintenance: 12345
• Remote manager: 12345678
Resetting the passwords
It could occur that the password for the system administrator, Key Operator or Engine
maintenance is lost.
The service technician is able to reset these passwords to the default value.
NOTE
In the settings editor the Remote Manager password is called Operator password.
Do the following steps to reset the passwords:
Procedure
1. Open the Settings Editor on a remote PC connected to the network of the customer.
See
The Settings editor on page 62
2. Browse to [Configuration] -> [Security] and click on [Reset the system administrator password].
3. Enter the Service password
4. Confirm your choice.
The System Administrator password is reset to the factory default.
5. You can use the system administrator password to change the other passwords.
Passwords
14 Chapter 3 - Installation

Installation sequence
This chapter describes the installation sequence for the PRISMAsync for imagePRESS C800
Series controller.
Because the PRISMAsync is connected to the customer’s network please coordinate your
installation with the network administrator at the customer site.
NOTE
Make sure the PRISMAsync is connected to the host machine before entering Engine Service
mode.
Procedure
1.
Verify site conditions on page 15
2.
Assemble the Operator panel on page 17
3.
Unpack the PRISMAsync on page 18
4.
Install the PRISMAsync supports/pedestals on page 19
5.
Install the DIP-SW PCB and the Open I/F PCB on page 20
6.
Connect the PRISMAsync on page 21
7.
Finish the installation on page 25.
Verify site conditions
Introduction
Before installing the PRISMAsync controller check the site conditions.
Host Machine
• Is the host machine configured for use with the PRISMAsync controller? For the proper
settings, see the documentation that comes with the host machine.
• Is space available for the PRISMAsync controller behind the host machine? The PRISMAsync
controller is placed behind the host machine. Be sure that there is enough room for servicing
either the host machine or the PRISMAsync controller. You may need to move the host
machine away from the wall so that interface connectors are accessible.
• Check if the interface cables between host machine and PRISMAsync controller are present.
• One data cable must be delivered together with the host machine.
• One Ethernet cross cable is delivered with the PRISMAsync controller.
Power & Network
• Is a dedicated, grounded electrical outlet for the PRISMAsync controller available near the host
machine?
• Locate the grounded electrical outlet that will supply power to the PRISMAsync controller.
Do not run the PRISMAsync controller and the host machine on the same circuit.
• Do not plug the PRISMAsync controller into a switchable wall outlet. This can result in the
PRISMAsync controller being turned off accidentally.
• Do not plug the PRISMAsync controller into a circuit with heating or refrigeration equipment
(including water coolers).
• Do not pull on the cable when unplugging the PRISMAsync controller. Pull the plug instead.
• Make sure that there is a wired network connection available at installation time.
NOTE
A wireless network cannot be used with the PRISMAsync controller.
Installation sequence
Chapter 3 - Installation 15

• Contact the Network Administrator for the following settings:
•The hostname of the system
• The host IP address
• The email address of the system administrator (for password recovery)
• The hostname or IP address of the email server
Environment
• A networked computer (PC or Mac OS) must be available close to the host machine.
Verify site conditions
16 Chapter 3 - Installation

Assemble the Operator panel
Before connecting the PRISMAsync to the engine it is necessary to assemble the Operator panel.
For the assembly instructions refer to the
iPR_C800_Series_Installation_Procedure_for_PRISMAsync.pdf.
Assemble the Operator panel
Chapter 3 - Installation 17

Unpack the PRISMAsync
Introduction
The PRISMAsync controller is assembled and shipped from the factory with pre-installed
software.
Unpack procedure
Step Action
1 Open the box and carefully lift the PRISMAsync out of the box.
Store the original box and packing material in case the PRISMAsync controller needs
to be transported at a later date.
2 Check the contents of the box
3 Provide the customer with the Safety Notice and User Documentation leaflet and
Printer Driver Notice leaflet.
The PRISMAsync for imagePRESS C800 Series user documentation can also be down-
loaded from http://downloads.oce.com/ .
NOTE
Also see iPR_C800_Series_Installation_Procedure_for_PRISMAsync.pdf
Unpack the PRISMAsync
18 Chapter 3 - Installation

Install the PRISMAsync supports/pedestals
NOTE
To reduce the amount of dust that enters the PRISMAsync controller the supports installed on
the controller have to be replaced with the supplied pedestals.
Replace the installed supports
1. Remove the 4 supports installed on the PRISMAsync controller. The removed supports and
screws will not be used.
4x
2. Install the supports delivered with the PRISMAsync controller (4x M3x16 Hex bolt).
4x
Install the PRISMAsync supports/pedestals
Chapter 3 - Installation 19

Install the DIP-SW PCB and the Open I/F PCB
When a PRISMAsync is connected to the host machine you first have to install the DIP-SW PCB
and the Open I/F PCB.
For instructions please refer to the iPR_C800_Series_Installation_Procedure_for_PRISMAsync.pdf.
Install the DIP-SW PCB and the Open I/F PCB
20 Chapter 3 - Installation