Canon imagePASS-P2 User manual

Revision 1.1
imagePASS-P2
Service Manual

Important Notices
Application
This manual has been issued by Canon Inc. for qualified persons to learn technical theory, installation, maintenance, and repair
of products.
This manual covers all localities where the products are sold. For this reason, there may be information in this manual that does
not apply to your locality.
Corrections
This manual may contain technical inaccuracies or typographical errors due to improvements or changes in products.
When changes occur in applicable products or in the contents of this manual, Canon will release technical information as the
need arises. In the event of major changes in the contents of this manual over a long or short period, Canon will issue a new
edition of this manual.
The following paragraph does not apply to any countries where such provisions are inconsistent with local law.
Trademarks
The product names and company names used in this manual are the registered trademarks of the individual companies.
Copyright
The copyright of this document belongs to Canon Inc. This document may not be copied, reproduced or translated into another
language, in whole or in part, without the prior consent of Canon Inc.
Copyright CANON INC. 2018
Caution
Use of this manual should be strictly supervised to avoid disclosure of confidential information.
Explanation of Symbols
The following symbols are used throughout this Service Manual.
Symbols Explanation Symbols Explanation
Check.
1x
Remove the claw.
Check visually.
1x
Insert the claw.
Important Notices

Symbols Explanation Symbols Explanation
Check a sound. Push the part.
1x
Disconnect the connector. Connect the power cable.
1x
Connect the connector. Disconnect the power cable.
1x
Remove the cable/wire from the
cable guide or wire saddle.
Turn on the power.
1x
Install the cable/wire to the cable
guide or wire saddle.
Turn off the power.
1x
Remove the screw.
1x
Loosen the screw.
1x
Install the screw.
1x
Tighten the screw.
Cleaning is needed. Measurement is needed.
The following rules apply throughout this Service Manual:
1. Each chapter contains sections explaining the purpose of specific functions and the relationship between electrical and
mechanical systems with reference to the timing of operation.
In the diagrams, represents the path of mechanical drive; where a signal name accompanies the symbol, the arrow
indicates the direction of the electric signal.
The expression "turn on the power" means flipping on the power switch, closing the front door, and closing the delivery unit
door, which results in supplying the machine with power.
2. In the digital circuits, '1' is used to indicate that the voltage level of a given signal is "High", while '0' is used to indicate "Low".
(The voltage value, however, differs from circuit to circuit.) In addition, the asterisk (*) as in "DRMD*" indicates that the DRMD
signal goes on when '0'.
In practically all cases, the internal mechanisms of a microprocessor cannot be checked in the field. Therefore, the operations
of the microprocessors used in the machines are not discussed: they are explained in terms of from sensors to the input of
the DC controller PCB and from the output of the DC controller PCB to the loads.
The descriptions in this Service Manual are subject to change without notice for product improvement or other purposes, and
major changes will be communicated in the form of Service Information bulletins.
All service persons are expected to have a good understanding of the contents of this Service Manual and all relevant Service
Information bulletins and be able to identify and isolate faults in the machine.
Important Notices

Contents
1. Introduction...................................................................................................... 1
Introduction..........................................................................................................................................2
About the imagePASS...........................................................................................................................2
About this document..............................................................................................................................2
How the imagePASS operates...............................................................................................................3
Before you service the imagePASS........................................................................................................3
Tools you will need................................................................................................................................3
Precautions.......................................................................................................................................... 3
Specifications...................................................................................................................................... 6
Hardware features................................................................................................................................ 6
Physical specifications...........................................................................................................................6
Safety and emissions compliance.......................................................................................................... 6
System Software...................................................................................................................................7
User Software.......................................................................................................................................7
Checking the Service Mode of Connection Engine.................................................................................. 7
2. Using the imagePASS......................................................................................8
Using the imagePASS.........................................................................................................................9
Starting, shutting down, rebooting, and restarting the imagePASS............................................................9
3. REPLACING PARTS.......................................................................................12
Replacing Parts.................................................................................................................................13
Overview............................................................................................................................................ 13
Accessing the imagePASS.................................................................................................................. 16
Checking imagePASS internal connections...........................................................................................17
Removing and replacing imagePASS components................................................................................ 18
Restoring imagePASS functionality after service................................................................................... 37
4. INSTALLING SYSTEM SOFTWARE.............................................................. 39
Installing System Software................................................................................................................40
System software installation reminders.................................................................................................40
Backing up and restoring the system configuration................................................................................ 40
Using Fiery System Restore.................................................................................................................42
Installing the system software.............................................................................................................. 44
Printing the Configuration pages.......................................................................................................... 58
5. TROUBLESHOOTING.....................................................................................59
Troubleshooting.................................................................................................................................60
Troubleshooting process......................................................................................................................60
Cleaning the imagePASS.................................................................................................................... 68
Troubleshooting information.................................................................................................................69
Contents
i

6. INSTALLATION PROCEDURE.......................................................................71
How to Check the Installation Procedure.......................................................................................... 72
Symbols............................................................................................................................................. 72
Check Items before Installation.........................................................................................................73
The IP addresses for communication between the host machine and equipment are set automatically .....73
Securing space for installation..............................................................................................................73
Essential Items to Be Performed Before Installation...............................................................................73
Check When Connecting the Power Plug to an Outlet........................................................................... 73
Installation Outline Drawing................................................................................................................. 73
Checking the Contents ....................................................................................................................... 74
Installation Procedure........................................................................................................................75
Installing the Open I/F PCB..................................................................................................................75
Installing the imagePASS.................................................................................................................... 78
Settings After Installation...................................................................................................................85
Settings After Installation .................................................................................................................... 85
Checking the Operation After Making the Settings ................................................................................86
Connecting to the Network...................................................................................................................87
Executing image Quality Adjustment.....................................................................................................87
Contents
ii

Introduction
1Introduction........................................... 2
Specifications........................................6

Introduction
This document includes information about servicing the Canon imagePASS-P2. In this document, Canon imagePASS-P2 is
referred to as “the imagePASS.”
About the imagePASS
The imagePASS embeds computer connectivity and highly efficient PostScript and PCL printing capacity into the Canon
imageRUNNER ADVANCE C5560III/C5550III/C5540III/C5535III.
With the imagePASS, customers can use the printer as a PostScript and PCL printer, and scanner, and it provides efficient image
processing and printing controls. Once it is connected to the printer through a network, customers can print to the imagePASS
from supported client computers on the network (Windows or Mac, or a UNIX workstation running TCP/IP).
The imagePASS ships with system software pre-installed so that customers can use the imagePASS immediately. However, as
part of servicing the imagePASS, you may need to reinstall system software.
Figure 1: The imagePASS
About this document
This service document describes how to install imagePASS system software, and how to service the imagePASS hardware. It
is not intended for customer use. Information about the printer, network, remote computers, software applications, and
imagePASS operating system is not included in this document.
Illustrations
In this document, illustrations reflect the version of the imagePASS being shipped at the time of publication.
Components in illustrations are subject to change. For information about imagePASS components that do not match illustrations
in this document, contact your authorized service/support center.
Terms
In this document, the following terms are used.
•Replace: Refers to reinstallation of existing components. Do not install new components unless necessary.
•Printer touch panel: Refers to the printer user interface that is used to run the Fiery setup.
•Linux: This is the operating system of the imagePASS.
•System software: The software installed on the hard disk drive (HDD) of the imagePASS. Includes Linux operating system
software.
•Server software: The imagePASS software. Runs on Linux operating system.
Document conventions
NOTE:
The NOTE format highlights important messages and additional information.
1. Introduction
2

WARNING:
The WARNING icon indicates a warning concerning operations which, if not performed correctly, may lead to death or
injury. To use the imagePASS safely, always pay attention to WARNING icons and messages.
CAUTION:
The CAUTION icon indicates a caution concerning operations which, if not performed correctly, may lead to injury. To use
the imagePASS safely, always pay attention to CAUTION icons and messages.
IMPORTANT:
The IMPORTANT icon indicates operational requirements and restrictions. To operate the imagePASS correctly and avoid
damage to the imagePASS or other property, always pay attention to IMPORTANT icons and messages.
How the imagePASS operates
When a customer prints, the motherboard and printer interface board process image data. The printer interface board is a custom
board and allows the imagePASS to communicate with the printer. The CPU controls the transfer of image data to and from the
motherboard and runs the PostScript interpreter. DIMM holds image data during printing.
The interpreter rasterizes the page description file and compresses the image pattern into memory using compression technology.
The interpreter outputs the compressed raster data through the image frame buffer memory to the printer interface board. The
raster data is sent to the printer, which then renders the image on paper at maximum speed.
Before you service the imagePASS
Before you service the imagePASS, it is strongly recommended that you make sure that you have the required tools (see “Tools
you will need” on page 3) and carefully review all precautions (see “Precautions” on page 3).
Also, keep in mind that the most common cause of a hardware problem is a faulty or loose connection. Before you replace an
expensive component, check internal and external connections (see “imagePASS connector panel and LED diagnostic codes”
on page 14).
Tools you will need
To install or service the imagePASS, you will need the following tools and parts:
• ESD wrist grounding strap and antistatic mat
• Flathead screwdriver
• #0, #1, and #2 Phillips head screwdrivers
• Needlenose pliers
• imagePASS documentation, including the customer media pack and any related service bulletins
IMPORTANT:
Avoid touching magnetic tools to storage device such as hard disk drives. Contact between magnetic tools and magnetic
storage device may result in data corruption.
Precautions
This section includes information about how to safely operate and service the imagePASS and how to avoid damage to
imagePASS components.
Report shipping damage
If there is evidence of shipping damage, save the shipping boxes and damaged parts. Call the shipper immediately to file a claim
and notify your authorized service/support center.
1. Introduction
3

Do not change an existing network
The imagePASS is probably connected to an existing Local Area Network (LAN) based on Ethernet hardware. The network is
the link between the customer’s computer, existing laser printers, and other prepress equipment. Never disturb the LAN by
breaking or making a network connection, altering termination, installing or removing networking hardware or software, or shutting
down networked devices without the knowledge and express permission of the site administrator.
Do not assign an IP address to the imagePASS
Only the site administrator should assign an IP address to a network device, including the imagePASS. If you enter an incorrect
IP address for the imagePASS, errors may occur on connected devices.
Handling boards
When handling a printed circuit board, do not bend it. Hold it by opposing edges, rather than by the corners.
Handling the hard disk drive
To ensure that you do not damage the hard disk drive, do the following:
• Follow electrostatic discharge (ESD) precautions.
• Keep magnets and magnetic-sensitive objects away from the hard disk drive.
• Do not loosen or remove the screws on the top of the hard disk drive. Doing so voids the warranty.
• Handle the hard disk drive by its sides and avoid touching the printed circuit board.
• Do not drop, jar, or bump the hard disk drive.
• Before you remove or install a hard disk drive, allow it to reach room temperature.
Avoid magnets
Keep magnets and magnetic-sensitive objects away from electronic components, especially the hard disk drive.
Avoid fan blades
WARNING:
The imagePASS contains hazardous moving parts. When servicing the imagePASS, keep away from moving fan blades.
Attention: ce produit contient des pièces mobiles dangereuses. Veuillez le maintenir à l'écart des pales de ventilateur lors
de sa maintenance.
Attenzione: questo prodotto include parti mobili pericolose. Mantenere la distanza dalle pale della ventola quando sono
in uso.
Warnung: Dieses Produkt verfügt über gefährliche Teile, die sich bewegen. Halten Sie bei der Instandhaltung Abstand zu
den sich bewegenden Ventilatorblättern.
Advertencia: Este producto contiene piezas móviles peligrosas. Cuando realice el mantenimiento de este producto,
manténgase alejado de aspas de ventilador en movimiento.
Waarschuwing: dit product bevat gevaarlijke bewegende delen. Blijf uit de buurt van bewegende ventilatorbladen bij het
uitvoeren van onderhoudswerkzaamheden aan dit product.
Atenção: Este produto contém partes móveis perigosas. Ao fazer a manutenção deste produto, manter afastado de
movimento das pás do ventilador.
Aviso: este produto contém peças removíveis perigosas. Ao realizar a manutenção deste produto, mantenha-se longe
das lâminas removíveis do ventilador.
Electrostatic discharge
When you work with electronic components, electrostatic discharge is a concern since it can destroy circuits, or damage them,
reducing their life span. The area around the printer is most likely not static-free, and electrostatic discharge could occur.
Do the following to avoid damage due to electrostatic discharge:
• Work on a grounded antistatic mat.
• Wear an antistatic wristband, attached to the same location as the antistatic mat.
• Before you remove an electronic component from the shipping box, touch a metal area of the printer to discharge static from
your body.
• After you remove an electronic component from the shipping box, place it face up on a grounded antistatic surface.
• Leave electronic components in antistatic bags until you are ready to use them.
• Do not walk on carpet or vinyl while carrying an electronic component, unless it is in an antistatic bag.
• If you remove an electronic component from the printer, immediately place it in an antistatic bag.
1. Introduction
4

Power cable
Observe the following guidelines:
• Only use the power cable that shipped with the imagePASS or an appropriate replacement power cable. For replacement
parts, see your authorized service support center.
• Before you open the imagePASS, unplug the imagePASS.
• Keep the power cable away from foot traffic.
• Do not place objects on the power cable.
• Do not plug the imagePASS into a 2-hole, ungrounded power outlet by means of a 3-prong adapter.
• Do not plug the imagePASS into a circuit connected to heating or refrigeration equipment (including a water dispenser).
• Do not plug the imagePASS into a switchable power outlet.
• Do not pull the cable to unplug the imagePASS. Instead, pull the plug.
• Do not tamper with or disable the power cable grounding plug.
• Do not use an extension cord.
Do not have liquids near the imagePASS
If liquid spills on the imagePASS, immediately unplug the imagePASS.
Do not open the power supply
For more information about the power supply, see “Power supply” on page 34.
Do not open the hard disk drive
For more information about the hard disk drive, see “Hard disk drive (HDD)” on page 35.
Use caution with sharp edges
The edges of some imagePASS components are sharp.
Power supply cord notice
IMPORTANT:
The power supply cord is used as the main disconnect device. Ensure that the power outlet is located/installed near the
equipment and is easily accessible.
Lithium battery notice
CAUTION:
There is a danger of explosion if the battery is replaced with an incorrect type. Replace a battery only with the same type
recommended by the manufacturer. Dispose of used batteries according to local regulations.
Short circuit protection
WARNING:
This product relies on the building’s installation for short-circuit (overcurrent) protection. Ensure that a fuse or circuit breaker
no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors (all current-carrying
conductors).
1. Introduction
5

Specifications
The imagePASS has, or makes use of, the following features.
Hardware features
Item Content
Print Resolution 1200 dpi x 1200 dpi, 600 dpi x 600 dpi
Page Description Language(s) Adobe PS3, PCL6
Memory 4GB (1x4GB)
Hard Disk Drive 500 GB SATA
Processor Speed Intel Pentium G4400 (3.3GHz)
System FS350
Fonts PS : 138 Fonts
PCL : 113 Fonts
Supported Operating Systems Windows 7 32 Supported Operating Systems and 64 bit / Windows 8.1 32 and 64 bit /
Windows10 32 and 64 bit / Windows Server 2012 64bit only / Windows Server 2012 R2
64bit only / Windows Server 2016 R2 64bit only / MAC OS (10.11, 10.12, 10.13, 10.14)
Interface 2 x Ethernet (1000Base-T/100Base-TX/10Base-T)
4 Rear Ports USB2.0
2 Rear Ports USB3.0
6 Ports Total
Network protocols TCP/IP (FTP, SMTP, POP, HTTP, SNMP, LDAP, SLP, SMB, LPD, IPP, WS-Discovery,
Bonjour, Direct Mobile Printing, Port9100, SNTP, 802.1X, DHCP, DNS, NTP)
Direct Print format PDF1.7, EPS, TIFF6, JDF1.4/JMF(OP)
VDP FreeForm v1, v2.1
Fiery Print Controller Standard Features Fiery Command WorkStation6 / Paper Catalog / Fiery Spot-On / Fiery Remote Scan
Fiery Print Controller Options Fiery Impose / Fiery Compose / Fiery Impose and Compose / Fiery Hot Folders&Virtual
Printers / Productivity Package Web Activate (Include Fiery JDF)
HW Platform E400
Base OS Debian of Linux
Maximum Power consumption 47W
100-240V, 50/60Hz, 3.0A or 3.0-1.3A
Dimensions (W x D x H)(mm) 285 x 93 x 295
Weight Fiery unit only(w/ plate):4.95Kg
Physical specifications
• Operating Environment:
Temperature: +10°C to +40°C
Relative Humidity:10%-85% (non-condensing)
• Power supply voltage input: 100 -240V, 50-60Hz, 2-4A
Safety and emissions compliance
The imagePASS has been certified to meet or surpass the following standards:
■ Safety approvals
• IEC 60950-1:2005 (Second Edition) + Am 1:2009 + Am2:2013
• UL 60950-1:2007 R10.14 (TUV NRTL)
• CAN/CSA C22.2 No. 60950-1:2007 +A1:2011 +A2:2014 (TUV NRTL)
• GS Mark by TUV, EN60950-1:2006/A11:2009/A1:2010/A12:2011/A2:2013
• EAC - Republic of Belarus, Republic of Kazakhstan, Tajikistan, Kyrgyzstan and Armenia (TBD)
• CCC - China
1. Introduction
6

■ EMI/EMC approvals
• FCC Title 47, Part 15 Subpart B, Class B-NA
• ICES-003, Issue 5, August 2012, Class B-NA
• VCCI-CISPR32 Class B, Japan
• EN55032:2012/AC:2013, Class A, EU
• EN55024:2010 (EU)
• AS/NZS CISPR 32:2012/AC:2013, Class B
• EN61000-3-2:2014
• EN61000-3-3:2013
• EAC - Republic of Belarus, Republic of Kazakhstan, Tajikistan, Kyrgyzstan and Armenia(TBD)
• CCC - China
System Software
Item Ver.
System Software v1.0
User Software
Item Ver.
PS PrinterDriver 6.2.003.0a
[Win/Mac] PPD File 2018/10/30
[Win/Mac] Job Properties 3.2.0.002a
[Win/Mac] Impose/Compose 4.11.0.19
[Win/Mac] Command WorkStation 6.2.00.62
[Win/Mac] Fiery Remote Scan 6.6.0.06
[Win/Mac] Hot Folder 3.11.0.18
[Win] EFI Printer Delete Utility 3.4.0.07a
[Mac] Fiery Software Uninstaller 1.9.0.05
Checking the Service Mode of Connection Engine
When connecting imagePASS, it is necessary to select the engine service mode COPIER > OPTION > INT-FACE > IMG-CONT
to ”3”.
When the controller is connected, the automatically recognized value is displayed in the following service mode.
COPIER > OPTION > INT-FACE > CNT-TYPE > xxx
CNT-TYPE Model
467 imagePASS-P2
1. Introduction
7

Using the
imagePASS
2
Using the imagePASS...........................9

Using the imagePASS
This chapter describes how to use the imagePASS.
Starting, shutting down, rebooting, and restarting the imagePASS
Always use the following procedures to start, shut down, reboot, or restart the imagePASS.
IMPORTANT:
Always verify that the imagePASS is not in use before you power off or restart it. Make sure that the system is not processing
or printing a job. Before you take the imagePASS off the network, always obtain permission from the network administrator.
To start the imagePASS
1. Press the power switch to set ON (|).
Figure 2: Starting the imagePASS
2. Power on the printer using the main power switch.
The imagePASS will automatically turns on as the printer warms up.
If it has been enabled in Setup, the imagePASS Start page will also print automatically when the imagePASS is ready for
use.
NOTE:
If the imagePASS does not start up within 15 minutes, see the Startup section of “If the printer does not print” on page 67
To shut down the imagePASS
1. Make sure that the imagePASS is not receiving, processing, or printing any jobs.
2. Make sure that the printer is not in use.
3. Power off the printer using the main power switch on the front.
The imagePASS will automatically start the shutdown process. Wait for the printer and the imagePASS to power off
completely.
4. Move the imagePASS power switch to the OFF (O) position.
To Reboot the imagePASS
1. Make sure that the imagePASS is not receiving, processing, or printing jobs.
2. From the printer control panel, press the Home button. If the Fiery icon does not appear on the copier touch panel, press the
arrow at the lower right.
3. From the printer touch panel, select Fiery > Tools > Restart Server > Reboot Server.
2. Using the imagePASS
9

Figure 3a: The imagePASS Tools menu
To restart the imagePASS
1. Make sure that the imagePASS is not receiving, processing, or printing jobs.
2. From the printer control panel, press the Home button. If the Fiery icon does not appear on the copier touch panel, press the
arrow at the lower right.
3. From the printer touch panel, select Fiery > Tools > Restart Server > Restart Server.
2. Using the imagePASS
10

Figure 3b: The imagePASS Tools menu
2. Using the imagePASS
11

REPLACING
PARTS
3
Replacing Parts...................................13

Replacing Parts
Generally, the imagePASS does not require regular maintenance. Use the procedures in this chapter to inspect, remove, reseat,
or replace major hardware components.
Overview
This chapter includes information about the following:
• Diagrams of imagePASS components(“imagePASS components” on page 13)
• Connector panel and LED display codes(“imagePASS connector panel and LED diagnostic codes” on page 14)
• Accessing the imagePASS(“To access the imagePASS” on page 16)
• Cable connections(“Checking imagePASS internal connections” on page 17)
• Removing and replacing imagePASS components(“Removing and replacing imagePASS components” on page 18)
IMPORTANT:
When performing the procedures described in this chapter, see “Tools you will need” on page 3 and “Precautions” on page
3.
■ imagePASS components
The figures in this section provide an overview of components in the imagePASS.
3. REPLACING PARTS
13

4
1
8
5
13
16
19
6
14
12 17
3
18
2
10
11
7
9
15
20
Figure 4: Exploded view of imagePASS components
No. Item No. Item No. Item No. Item
1 Chassis cover 7 Battery 13 Service board 19 Chassis
2 Printer interface board 8 Motherboard 14 HDD SATA data cable 20 Power supply duct
3 CPU cooling assembly 9 500GB SATA HDD
(hard disk drive)
15 10-pin power button cable
4 4GB DIMM 10 HDD bracket 16 Service board cable
5 3.3GHz CPU 11 Chassis fan 17 Power supply
6 Security chip 12 Chassis fan guard 18 Power switch
■ imagePASS connector panel and LED diagnostic codes
The connector panel of the imagePASS has the external connectors and power switch. Familiarize yourself with the connector
panel of the imagePASS.
3. REPLACING PARTS
14

1
3
4
5
6
7
8
9
2
Figure 5: imagePASS connector panel
No. Item No. Item
1 Type A USB 2.0 ports (x2) 6 Network port (Upper RJ-45)
2 Type A USB 2.0 ports (x2) 7 Crossover Ethernet connector
3 Type A USB 3.0 ports (x2) 8 Duct
4 Printer interface connector 9 Power switch
5 Power connector
During startup, the imagePASS advances through a standard diagnostic sequence. Each diagnostic code flashes rapidly on the
LED display during this sequence, until the imagePASS reaches Idle. At Idle, the LED display shows the 00 code.
NOTE:
The LED display is mounted in upside-down orientation.
3. REPLACING PARTS
15