Canon Digital Video Software v.32 Operating manual

Technical
Service
Manual
PRISMAsync v3.2
for
imagePRESS
C7010VPS Series
C7011VPS Series
COPYRIGHT  2015 CANON Inc. CANON PRISMAsync v3.2 for imagePRESS C7010VPS Series/C7011VPS Series PRINTED IN U.S.A.
January 5, 2015

Edition 2014-12 GB

Contents
Chapter 1
Preface................................................................................................................................. 7
Preface...............................................................................................................................................................8
Chapter 2
Introduction.......................................................................................................................11
Features...........................................................................................................................................................12
Chapter 3
Installation.........................................................................................................................13
Passwords....................................................................................................................................................... 14
Installation sequence..................................................................................................................................... 15
Verify site conditions............................................................................................................................... 15
Assemble the Operator panel................................................................................................................. 16
Unpack the PRISMAsync......................................................................................................................... 17
Install the PRISMAsync supports/pedestals.......................................................................................... 18
Connect the PRISMAsync........................................................................................................................19
Finish the installation...............................................................................................................................23
Chapter 4
Using the PRISMAsync.....................................................................................................25
The operator panel......................................................................................................................................... 26
System settings.............................................................................................................................................. 28
Maintenance and Service.............................................................................................................................. 31
System service mode (PRISMAsync service mode)....................................................................................35
Engine service mode (during printing).........................................................................................................38
Colour adjustments........................................................................................................................................ 41
Media management....................................................................................................................................... 45
Operator maintenance................................................................................................................................... 47
Chapter 5
Start, shutdown and restart the system........................................................................ 49
Turn on the system........................................................................................................................................ 50
Turn off the system........................................................................................................................................ 51
Restart the system..........................................................................................................................................52
Restart the copier only................................................................................................................................... 53
Restart copier after error in copier................................................................................................................55
Chapter 6
The Settings Editor...........................................................................................................57
The Settings editor......................................................................................................................................... 58
Chapter 7
Service procedures........................................................................................................... 61
Controller compatibility................................................................................................................................. 62
Hardware components overview.................................................................................................................. 66
Access internal components......................................................................................................................... 67
Contents
3
PRISMAsync V3.2

Replace the GPU board..................................................................................................................................68
Replace the DDI board................................................................................................................................... 70
Replace the AUX control board.....................................................................................................................71
Replace the DDR3 modules........................................................................................................................... 73
Replace the Hard Disk Drives........................................................................................................................ 74
Install/Replace the Ethernet board................................................................................................................ 75
Replace the Base controller........................................................................................................................... 76
Connect Harness 22W01................................................................................................................................ 78
Chapter 8
Firmware upgrades via PRISMAsync..............................................................................81
Firmware upgrade of Engine and Accessories ........................................................................................... 82
Firmware upgrade of Engine and Accessories (safe download mode) .................................................... 86
Firmware upgrade additional information................................................................................................... 92
Chapter 9
System software...............................................................................................................95
System software.............................................................................................................................................96
Preparation of the USB-stick......................................................................................................................... 97
Reuse an USB-stick after installation............................................................................................................99
Re-installation of the system software....................................................................................................... 100
Installing patches..........................................................................................................................................102
Installing a license........................................................................................................................................ 105
Installing the printer driver.......................................................................................................................... 106
Configure the machine for the USA............................................................................................................107
Chapter 10
Troubleshooting..............................................................................................................109
Troubleshooting........................................................................................................................................... 110
Check external connections.........................................................................................................................111
Checking internal components....................................................................................................................112
Comprehensive system inspection.............................................................................................................113
Diagnose LEDs..............................................................................................................................................115
Error messages and conditions...................................................................................................................118
11504 Error Screen behaviour.............................................................................................................. 122
Handling of 11504 MRE......................................................................................................................... 125
Beep codes PRISMAsync............................................................................................................................. 126
Chapter 11
Appendix..........................................................................................................................129
Appendix A: Specifications..........................................................................................................................130
Hardware features..................................................................................................................................130
Connectivity............................................................................................................................................131
Appendix B: Parts overview........................................................................................................................ 132
Overview of the service parts............................................................................................................... 132
Appendix C: Tips & Tricks............................................................................................................................133
How to check if DDR memory is defect or missing.............................................................................133
How to print transparencies with best quality.....................................................................................134
How to improve black density on the print..........................................................................................135
Strange colors after editing CMYK curves...........................................................................................136
Omapp does not work........................................................................................................................... 137
Important media printer adjustments.................................................................................................. 138
Appendix D: System log files...................................................................................................................... 146
How to create a datadump file..............................................................................................................146
How to create a trace file.......................................................................................................................148
How to create a trace file including the printer logging..................................................................... 150
Appendix E: Engine reports.........................................................................................................................153
Contents
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PRISMAsync V3.2

Engine reports........................................................................................................................................ 153
Appendix F: The Trapping editor................................................................................................................ 158
The Trapping editor............................................................................................................................... 158
Appendix G: EAC document........................................................................................................................161
EAC model number overview............................................................................................................... 161
Appendix H: System overview.................................................................................................................... 162
System overview....................................................................................................................................162
Contents
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PRISMAsync V3.2

Contents
6
PRISMAsync V3.2

Chapter 1
Preface

Preface
Application
This manual has been issued for qualified persons to learn technical theory, installation,
maintenance, and repair of products.
This Service Manual is written for world-wide markets.
As such it may contain information relating to accessories or licensed functionality not supported
by Canon U.S.A., Inc. as of the date of the manual publication.
Corrections
This manual may contain technical inaccuracies or typographical errors due to improvements or
changes in products. When changes occur in applicable products or in the contents of this
manual, Océ will release technical information as the need arises. In the event of major changes
in the contents of this manual over a long or short period, Océ will issue a new edition of this
manual.
The following paragraph does not apply to any countries where such provisions are inconsistent
with local law.
Trademarks
The product names and company names used in this manual are the registered trademarks of the
individual companies.
Copyright
This manual is copyrighted with all rights reserved. Under the copyright laws, this manual may
not be copied, reproduced or translated into another language, in whole or in part, without the
written consent of Océ.
Safety and emissions compliance
The imagePRESS Server has been certified to meet or surpass the following government
standards:
Safety approvals: EMI/EMC approvals:
•UL 60950-1 (TUV/CU mark)
• FCC Class B
• CSA 22.2 #60950-1
• VCCI Class B
• EN 60950-1 (TUV/GS mark)
• EN55022 Class B CB scheme IEC 60950-1
• EN55024 AS/NZS CISPR22: 2004 Class B
CAUTION
All parts inside the PRISMAsync have a fire safety class V2 or higher.
It is therefore forbidden to store objects or paper (USB-key, reports etc.) inside the PRISMAsync
controller
Preface
8 Chapter 1 - Preface
PRISMAsync V3.2

Points to notice when handling the Lithium Battery
CAUTION
RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE.
DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
CAUTION
WENN MIT DEM FALSCHEN TYP AUSGEWECHSELT, BESTEHT EXPLOSIONSGEFAHR.
GEBRAUCHTE BATTERIEN GEMASS DER ANLEITUNG BESEITIGEN.
Preface
Chapter 1 - Preface 9
PRISMAsync V3.2

Preface
10 Chapter 1 - Preface
PRISMAsync V3.2

Chapter 2
Introduction

Introduction
This Service manual describes the service aspects of the PRISMAsync V3.2 controller for
imagePRESS C7010VPS/C7011VPS.
The PRISMAsync colour controller sets the tone for all colour print production on the
imagePRESS C7010VPS/C7011VPS printers. High processing power, professional colour
management, ease of use and superb media handling, all ensure consistent output at every
stage.
The PRISMAsync colour controller uses the latest Adobe RIP and colour management
technologies.
Features
The PRISMAsync features:
• Harmonized workflow for cutsheet production systems. Both black & white and colour.
• Clear task split between prepress and print operation.
• Job submission from a user’s desktop via the printer driver or Océ PRISMAprepare software.
• Media driven operation by using a detailed media catalogue.
• High speed colour calibration allowing you to calibrate for all media and halftone screening in
one go.
• Basic or professional colour management depending on access rights of users.
• Simple colour presets for inexperienced operators and users.
• Automated workflows allowing users to define their own templates.
• Last minute colour correction buttons to apply last-minute correction to brightness and
contrast when copying and printing.
• Both 1200x1200 dpi and 600x600 dpi support.
• Intuitive time schedule.
• Support of 17 languages.
• Extensive colour libraries. Pantone and Pantone Goe libraries are available in the controller as
a default along with HKS libraries.
• Support for IPDS.
• Native Adobe PDF interpreter APPE support.
• Device links.
• Named Colour Profiles.
• JDF/JMF connector.
• eRDS support.
• DocBox.
• VDP-support.
• In-RIP Trapping for APPE.
• Automatic restore of settings and jobs after installation.
Features
12 Chapter 2 - Introduction
PRISMAsync V3.2

Chapter 3
Installation

Passwords
When servicing the PRISMAsync or making adjustments you often will need a password for a
specific task. See the list below for an overview of the default passwords, used in the
PRISMAsync.
• Enter Service Mode: 675756
• System Administrator: 71617000
• Key Operator: 13524
• Engine maintenance: 12345
• Remote manager: 12345678
• OMApp (on remote PC): 1836671
Resetting the passwords
It could occur that the password for the System Administrator, Key Operator or Engine
maintenance is lost. In that case a service technician has to reset the password.
NOTE
The Remote Manager password is called Operator password in the Settings Editor.
Do the following steps to reset the passwords:
Procedure
1. Open the Settings Editor on a remote PC connected to the network of the customer.
(See
The Settings editor on page 58)
2. Browse to [Configuration]→[Security] and select Reset the system administrator password.
3. Enter the Service password (675756)
4. Confirm your choice.
Now the System Administrator password is reset to the factory default. (71617000)
5. This password can be used to set the new passwords.
Passwords
14 Chapter 3 - Installation
PRISMAsync V3.2

Installation sequence
This chapter describes the installation sequence for the PRISMAsync controller.
Because the PRISMAsync is connected to the customer’s network please coordinate your
installation with the network administrator at the customer site.
NOTE
Make sure the PRISMAsyncis connected to the copier before entering Engine Service mode.
Procedure
1.
Verify site conditions on page 15
2.
Assemble the Operator panel on page 16
3.
Unpack the PRISMAsync on page 17
4.
Install the PRISMAsync supports/pedestals on page 18
5.
Connect the PRISMAsync on page 19
6. Bundle the cables with a tie wrap.
7.
Finish the installation on page 23
Verify site conditions
Introduction
Before installing the PRISMAsync, check the site conditions.
Copier
• Is the copier configured for use with the PRISMAsync? For the proper settings, see the
documentation that comes with the copier.
• Is space available for the PRISMAsync behind the copier? The PRISMAsync is placed behind
the copier. Be sure that there is enough room for servicing either the copier or the
PRISMAsync. You may need to move the copier away from the wall so that interface
connectors are accessible.
• Check if the interface cables between copier and PRISMAsync are present. 1 data cable must
be delivered together with the copier. 1 Ethernet cross cable is delivered with the PRISMAsync.
Power & Network
• Is a dedicated, grounded electrical outlet for the PRISMAsync available near the copier?
- Locate the grounded electrical outlet that will supply power to the PRISMAsync. Do not run
the PRISMAsync and the copier on the same circuit.
- Do not plug the PRISMAsync into a switchable wall outlet. This can result in the PRISMAsync
being turned off accidentally.
- Do not plug the PRISMAsync into a circuit with heating or refrigeration equipment (including
water coolers).
- Do not pull on the cable when unplugging the PRISMAsync. Pull the plug instead.
• Make sure that there is a working cabled network connection available at installation time.
A wireless network will not work on the PRISMAsync
• Contact the Network Administrator for the following settings:
- The Hostname of the system
- Static IP-address or DHCP
- Subnet mask, Gateway, DNS-server
Environment
• A networked computer (PC or Mac OS) must be available close to the copier.
Installation sequence
Chapter 3 - Installation 15
PRISMAsync V3.2

Assemble the Operator panel
Before connecting the PRISMAsync to the engine it is necessary to assemble the Operator panel.
For the assembly instructions refer to the imagePRESS C7010VPS/C7011VPS engine service
manual (chapter 2 installation).
Assemble the Operator panel
16 Chapter 3 - Installation
PRISMAsync V3.2

Unpack the PRISMAsync
Introduction
The PRISMAsync is assembled and shipped from the factory with pre-installed software.
Unpack procedure
Step Action
1 Open the box and carefully lift the PRISMAsync out of the box.
Store the original box and packing material in case the PRISMAsync needs to be
transported at a later date.
2 Check the contents of the box
3 Provide the customer with the Safety Notice and User Documentation and Printer
Driver Notice.
The user documentation can also be downloaded from http://downloads.oce.com/ .
NOTE
Also see the engine service manual.
Unpack the PRISMAsync
Chapter 3 - Installation 17
PRISMAsync V3.2

Install the PRISMAsync supports/pedestals
NOTE
To reduce the amount of dust that enters the PRISMAsync controller the supports installed on
the controller have to be replaced with the supplied pedestals.
Replacement of the installed supports
1. Remove the 4 supports installed on the PRISMAsync controller. The removed supports and
screws will not be used.
4x
2. Install the supports delivered with the PRISMAsync controller (4x M3x16 Hex bolt).
4x
Install the PRISMAsync supports/pedestals
18 Chapter 3 - Installation
PRISMAsync V3.2

Connect the PRISMAsync
You are now ready to make the following connections:
•Operator console
• Copier interface connections
• Operator Attention Light
• Network cable connection
• Power cable connection
NOTE
Please follow standard Electro Static Discharge (ESD) precautions when handling electronic
components.
Connect the operator panel
Step Action
1 The cables needed for the connections are part of the operator attachment kit
2 Open the backside of the monitor.
3 Connect the DVI cable to the backside of the Operator panel. Connect the other side to
the left DVI port on the backside of the PRISMAsync.
4 Connect the 15-pins D-sub connector to the connector on the backside of the PRISMA-
sync. Connect the other side to the backside of the operator panel.
5 Connect a USB cable to the backside of the operator panel. Connect the other side to
the backside of the PRISMAsync
6 Close the backside of the operator panel.
Connect to the copier
Step Action
1Connect one side of the Ethernet crossover-cable to the lower RJ45 connector on the
backside of the PRISMAsync (Command/Status). Connect the other side to the RJ45
connector on the backside of the copier. 4
Connect the PRISMAsync
Chapter 3 - Installation 19
PRISMAsync V3.2

Step Action
2 Locate the two copier interface cables, and identify the keyed and unkeyed connector
ends on each cable.
Each cable has one keyed connector and one un-keyed connector.
Fig.: Copier interface cable connections
3 Connect the cables to the interface ports on the copier.
4 Connect the other ends to their corresponding ports on the PRISMAsync.
.
Each cable connector is designed to fit only one way when properly oriented.
NOTE
If a cable connector does not fit into an interface port, change the orienta-
tion of the cable. Do not force a connection that is mis-keyed. Doing so may
permanently damage the port or the cable.
Connect the Operator Attention Light
Step Action
1 Install the Operator Attention Light to the backside of the copier
2 Connect the cable with the 9-pins D-sub connector to the connector on the backside of
the PRISMAsync.
3 Connect the other side of the cable to the connector attached to the Attention Light
Connect to the network
Step Action
1Connect one side of a straight-through Ethernet cable to the upper RJ45 connector on
the backside of the PRISMAsync.
2 Connect the other side of the Ethernet cable to the Ethernet wall-outlet
Connect the power
Step Action
1 Connect recessed end of the power cable to the power connector on the back of the
PRISMAsync.4
Connect the PRISMAsync
20 Chapter 3 - Installation
PRISMAsync V3.2