Canon imageRUNNER User manual

Canon imageRUNNER
Knowledge Module
for PATROL
User’s Guide
guide.book Page i Friday, January 25, 2002 4:01 PM

ii Preface
Copyright
© 2000, 2002 by Canon Development Americas, Inc. All rights reserved.
This manual may not be reproduced in any form, in whole or part,
without the prior written consent of Canon Development Americas, Inc.
Trademark Acknowledgments
BMC Software is a trademark and PATROL is a registered trademark of
BMC Software, Inc.
Microsoft, Windows, and Windows NT are registered trademarks of
Microsoft Corporation.
Novell and NetWare are registered trademarks, and IPX/SPX is a
trademark, of Novell, Inc.
All product and company names mentioned herein may be trademarks of
their respective owners.
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Canon imageRUNNER Knowledge Module for PATROL 1
1Canon imageRUNNER
Knowledge Module for PATROL
❏Introduction................................................................................................. 2
• Supported Canon Printers ................................................................. 2
• Supported Network Protocols........................................................... 2
• About This Guide................................................................................ 2
❏System Requirements ................................................................................ 4
❏Before You Begin Installing Canon KM.................................................. 4
❏Installing the Canon KM Software .......................................................... 5
• Uninstalling Canon KM ..................................................................... 6
❏Monitoring Your Printer Status................................................................ 7
• Performing Printer Tasks ................................................................... 8
❏Defining Discovery Settings ..................................................................... 9
• Specifying the Search Preference .................................................... 11
• Specifying IP Addresses to Ping ..................................................... 12
• Specifying Discovery of IP Devices Only ...................................... 12
• Discovering Non-Canon Devices.................................................... 13
• Managing a Maximum Number of Devices.................................. 13
• Manually Starting and Stopping the Discovery Cycle ................ 13
❏Appendix: Technical Notes..................................................................... 14
❏Index........................................................................................................... 15
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2 Canon imageRUNNER Knowledge Module for PATROL
Introduction 0
The Canon imageRUNNER Knowledge Module (also referred to in this
guide as Canon KM) is a management tool that fits within PATROL by
BMC Software, enabling you to monitor your Canon network printers
and standard MIB (non-Canon) devices.
Supported Canon Printers 0
Currently, Canon KM supports and monitors the following Canon
printers:
❏imageRUNNER 210
❏imageRUNNER 330-400
❏imageRUNNER 600-550-60
❏imageRUNNER 3250
❏imageRUNNER 5000-6000.
Supported Network Protocols 0
Canon KM supports the following network protocols: TCP/IP and
AppleTalk.
About This Guide 0
This guide assumes you are familiar with PATROL, and its Agent and
Console components and knowledge modules. The guide also assumes
you are familiar with the features of your Canon printer.
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Canon imageRUNNER Knowledge Module for PATROL 3
Conventions Used in This Guide
The following types of formatting identify specific types of information
provided in this guide.
Italicized text Used to stress the importance of a word
or phrase, or to refer to the title of
another guide. For example:
You cannot access the dialog box....
-or-
...the Microsoft Windows User’s Guide....
Text in quotation marks Used to refer to the title of a section
within the guide. For example:
...the “Installing the Software” section....
Click, double-click Use of the word click or double-click
provides instructions for selecting or
choosing a command or option,
generally with a mouse. For example:
Click OK to continue.
Monospaced text Used for commands you might type
when installing the software, or system
messages that may display on your
screen. For example:
A:\SETUP
Capitalization Used for all the key words in the name
or title of an option on the screen. For
example:
In the dialog box, click Image Type to
set....
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4 Canon imageRUNNER Knowledge Module for PATROL
System Requirements 0
To successfully install and operate Canon KM, your system environment
must meet the following requirements:
❏Processor:
300-MHz or greater Intel Pentium (or compatible)
❏Operating System:
Windows NT 4.0 with Service Pack 6a or later, or Windows 2000
❏Memory:
64MB minimum. 128MB recommended.
❏Disk Space:
10MB or greater for Canon KM and supporting files
❏Installed Software:
• PATROL by BMC Software, Inc. version 3.3 or later
(based on your Windows operating system)
• Internet Explorer version 5.0 or later.
Before You Begin Installing Canon KM 0
To help ensure a successful installation of Canon KM, prepare your
system environment.
❏Make sure PATROL (Agent and Console components) is properly
installed on your systems, including the setup of any required
information (such as user account and password).
❏Log onto your system using the PATROL user account that was set up
with the advanced right “Act as part of operating system”.
❏If open, close PATROL Console.
PATROL Console should not be open during the installation of
Canon KM.
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Canon imageRUNNER Knowledge Module for PATROL 5
❏Verify the folder in which PATROL is installed.
Canon KM must be installed on each system with PATROL Agent or
Console. Although the system should detect the appropriate folder
automatically when you install Canon KM, you need to make certain
that Canon KM is installed in the same folder as PATROL.
Installing the Canon KM Software 0
After you have completed the initial preparations, you are ready to begin
the installation of the Canon KM software. After the installation, you
need to load the Canon printer knowledge module into PATROL.
To install the Canon KM software:
1. Insert the installation disk into your disk drive.
2. On the installation disk, run setup.exe.
3. When the installation wizard appears, follow the on-screen
instructions.
When prompted, make sure the folder containing the installation of
PATROL is specified for the installation of the Canon KM software.
4. If prompted, restart your system.
The installation program determines if your system needs to be
restarted before the Canon KM software can operate properly.
To load the Canon printer knowledge module:
1. Open the PATROL Operator Console.
2. On the File menu, click Load KM.
3. In the Load KM dialog box, click Canon_Printer.kml. Then, click
Open.
You can view the loaded knowledge module on the KM tab.
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6 Canon imageRUNNER Knowledge Module for PATROL
To ensure that the Canon KM software installed and the Canon
printer knowledge module loaded successfully, check the display on
the Desktop tab. For details, see the “Monitoring Your Printer Status”
section.
Uninstalling Canon KM 0
If you need to remove the Canon KM software at some time, you must
unload the Canon printer knowledge module from PATROL first.
To unload the Canon printer knowledge module:
1. Open the PATROL Operator Console.
2. On the KM tab, under the Knowledge Module and Application
Classes folders, right-click each application class beginning with
CANON_. Then, click Delete.
3. In the Unload Application Type dialog box, click Yes.
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Canon imageRUNNER Knowledge Module for PATROL 7
To remove the Canon KM software:
Use Add/Remove Programs in the Windows Control Panel to remove
Canon imageRUNNER Knowledge Module for PATROL.
Alternatively, you can run setup.exe on your installation disk. When
prompted, click to uninstall or remove the software.
Monitoring Your Printer Status 0
With the Canon KM software and Canon printer knowledge module
installed and loaded properly, use the PATROL Operator Console to view
and monitor the status of your Canon printer.
Using a tree structure, the Desktop tab displays the available Canon
printer classes and the respective printers for each class.
For each available printer, you can view and monitor the printer features
and the respective status for each feature.
Printer Within a Class
Canon Printer
Knowledge Module
Printer Class
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8 Canon imageRUNNER Knowledge Module for PATROL
Performing Printer Tasks 0
As needed, perform a number of tasks for a managed printer. Among
these printer tasks, if available, enable the display of general or discovery-
specific debug messages in the System Output Window, if advised by
Technical Support to troubleshoot a problem.
To display the copyright and version for Canon KM:
On the Desktop tab, right-click the specific printer. Click KM Commands,
and then click About.
To reboot a printer:
On the Desktop tab, right-click the specific printer. Click KM Commands,
and then click Reboot.
To refresh the printer parameters:
On the Desktop tab, right-click the specific printer. Click KM Commands,
and then click Refresh Parameters.
To print a test page:
On the Desktop tab, right-click the specific printer. Click KM Commands,
and then click Test Print.
Printer Class
Printer Within a Class
Printer Feature
and Status
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