CardTronics Triton 9700 User manual

Owner’s manual
Triton
Owner’s Manual
9700

CASH DISPENSER OPERATION MANUAL - MODEL 97XX-SERIES
ii
TRITON SYSTEMS, INC.
FCC COMPLIANCE
Statement of Compliance: This equipment complies with Part 68 of the FCC rules. Located in the control area of the
ATM is the Product Label. This label lists the FCC registration number and ringer equivalence number of the unit. If
requested, this information must be provided to the telephone company. At the time of this printing, the 97XX FCC
Part 68 registration number was US:51KDT08B9700.
USCO/FIC Codes: When ordering service from the telephone company for the 97XX series Cash Dispenser, the
following information should be supplied:
Universal Service Order Code (USOC): RJ-11C
The Facility Interface Code (FIC): 02LS2
Plug and Jack: The plug and jack used to connect this equipment to premise wiring and telephone network must
comply with the applicable FCC Part 68 rules and requirements adopted byACTA. A compliant telephone cord and
modular plug is provided with this product. The telephone cord is designed to be connected to a compatible modular
jack that is also compliant.
Ringer Equivalent Number (REN): The REN is used to determine the number of the devices that may be connected
to a telephone line. Excesssive RENs on a telephoneline may result in the devices not ringing in response to an
incoming call. In most but not all areas, the sum of the RENs should not exceed five (5). To be certain of the number
devices that may be connected to a line, as determined by the local RENs, contact the local telephone company.
Harm to the Network: If the 97XX series Cash Dispenser causes harm to the telephone network, the telephone
company will notify the customer that a temporary discontinuous of service may be required. If advanced notice is
not possible, the telephone company will notify the customer as soon as possible. You will be advised of your right
to file a complaint with the FCC if you believe it’s necessary.
Notification of Changes in Telephone Company Equipment: The telephone company may make changes in its
facailies, equipment, operations or procedures that could affect the operation of the equipment. If this happens, the
telephone company will provide advanced notice in order for you to make necessary modifications to maintain
uninterrupted service.
DISCLAIMER
The manufacturer of the Cash Dispenser product(s) dewcribed herein makes no representations or warranties,
either expressed or implied, by or with respect to anything in this manual, and shall not be liable for any implied
warrantiesoffitness fora particularpurpose or forany indirect,specialor consequentialdamages. Information inthis
document is subject to change without notice and does not represent a commitment on the part of the manufacturer.
USE OF THIS PRODUCT INAMANNER OTHER THAN THOSE DESCRIBED IN THIS MANUALMAY RESULT IN
PERSONAL INJURY.
Repairs and Returns: If telecom compatibility trouble is experienced with the Model 97XX series Cash Dispenser,
you may contact for repairs and warranty information: Triton at 1-228-868-1317
Triton Systems of Delaware, Inc.
522 East Railroad Street
Long Beach, MS 39560
If the equipment is causing harm to the network, the telephone company may request that you disconnect the
equipment until the problem is resolved. Repairs should be made only by qualified factory representatives.

CASH DISPENSER OPERATION MANUAL - MODEL 97XX-SERIES
TRITON SYSTEMS, INC. iii
Party Lines: The Model 97XX series Cash Dispenser must not be used on party lines.
Alarm Equipment: The Model 97XX series Cash Dispenser should have its own dedicated phone line. Do not install
the 97XX on the same line as alarm equipment.
Electrical SafetyAdvisory: telephone companies report that electrical surges, typically lightening transients, are very
destructive to customer equipment connected toAC power sources. This has been identified as a major nationwide
problem. A commercially available, power surge suppressor, is recommended for use with the Model 97Xx to
minimize damage in the event of an electrical surge.
CANADIAN IC COMPLIANCE
NOTICE:
The Industry Canada label identifies certified equipment. This certification means that the equipment meets tele-
communications network protective, operational and safety requirements as prescribed in the appropriate Terminal
Equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate
to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local
telecommunications company. The equipment must also be installed using an acceptable method of connection.
The customer should be aware that compliance with the above conditions may not prevent degradation of service in
some situations.
Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or
alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications com-
pany cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of the power utility, telephone
lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly
important in rural areas. Caution: Users should not attempt to make such connections themselves, but should
contact the appropriate electric inspection authority, or electrician, as appropriate.
NOTICE:
The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum
number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist
of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all
the devices does not exceed 5.

CASH DISPENSER OPERATION MANUAL - MODEL 97XX-SERIES
iv
TRITON SYSTEMS, INC.
AVIS:
L’étiquette d’Industrie Canada identific le matériel homologué. Cette étiquette certifie que le matériel est conforme
aux normes de protection, d’exploitation et de sécurité des réseaux de télécommunications, comme le prescrivent
les documents concernant les exigences techniques relatives au matériel terminal. Le Ministère n’assure toutefois
pas que le matériel fonctionnera à la satisfaction de l’utilisateur.
Avantd’installer cematériel, l’utilisateurdoit s’assurerqu’il estpermisde leraccorder auxinstallationsde1’entreprise
locale de télécommunication. Le maté-riel doit également être installé en suivant une méthode acceptée de
raccordement. L’abonné ne doit pas oublier qu’il est possible que la comformité aux conditions énoncées ci-dessus
n’empêche pas la dégradation du service dans certaines situations.
Les réparations de matériel homologué doivent être coordonnées par un représentant désigné par le fournisseur.
L’entreprise detélécommunications peut demanderà I’utilisateurdedébrancher unappareilàla suitederéparations
ou de modifications effectuées par l’utilisateur ou à cause de mauvais fonctionnement.
Pour sa propre protection, l’utilisateur doit s’assurer que tous les fils de mise à la terre de la source d’énergie
électrique, des lignes téléphoniques et des canalisations d’eau métalliques, s’fl y en a, sont raccordés ensemble.
Cette précaution est particulièrement importante dans les régions rurales. Avertissement: L’utilisateur ne doit pas
tenterde faireces raccordementslui-même;ildoitavoir recoursà anservice d’inspectiondes installationsélectriques,
ou à un électricien, selon le cas.
AVIS:
L’indice d’équivalence de la sonnerie (IES) assigné à chaque dispositif terminal indique le nombre maximal de
terminauxqui peuvent étreraccordés àuneinterface. La terminaisond’une interfacetéléphoniquepeut consisteren
une combinaison de quelques dispositifs, à la seule condition que la somme d’indices d’équivalence de la sonnerie
de tous les dispositifs n’exède pas 5.
UNITED KINGDOM
This equipment has been approved in accordance with Council Decision 98/482/EC for pan-European single termi-
nal connection tro the public switched telephone network (PSTN). However, due to differences between the indi-
vidual PSTNs provided in the different countries, the approval does not, of itself, give unconditional assurance of
successful operation on every PSTN network termination point. In the event of problems, contact your equipment
supplier in the first instance. This unit uses only DTMF address signaling.

CASH DISPENSER OPERATION MANUAL - MODEL 97XX-SERIES
TRITON SYSTEMS, INC. v
EMISSIONS (EMI)
This device complies with Part 15 of the FCC rules. Operation is subject to the following two (2) conditions:
1) This device may not cause harmful interference.
2) This device must accept any interference received, including interference that may cause undesired operation.
Note:
This equipment has been tested and found to comply with the limits for a ClassAdigital device, pursuant to Part 15
of FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the
equipmentis operatedina commercialenvironment. Thisequipment generates,uses,andcanradiate radiofrequency
energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to
radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in
which case the user will be required to correct the interference at his own expence. Changes or modifications to this
unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the
equipment.
CANADIAN EMISSION REQUIREMENTS
This digital apparatus does not exceed the ClassA limits for radio noise emissions from digital apparatus set in the
Radio Interference Regulations of the Canadian Department of Communications. This Class A digital apparatus
complies with Canadian ICES-003.
Le present appareil numerique n’emet pas de bruits radioelectriques depassant les limites applicables aux appareils
numeriques de la ClassA prescrites dans le Reglement sur le brouillage radioelectrique edicte par le ministere des
Communications du Canada. Cet appareil numerique de la classe A est conforme a la norme NMB-003 Canada.
UK / AUSTRALIAN EMISSION REQUIREMENTS
Warning:
This is a Class A product. In a domestic environment this product may cause radio interference in which case the
user may be required to take adequate measures.

CASH DISPENSER OPERATION MANUAL - MODEL 97XX-SERIES
vi
TRITON SYSTEMS, INC.
Contents
SECTION 1 - INTRODUCTION.............................................................................................. 1-1
What’s in This Manual .......................................................................................................................................... 1-2
Cash Dispenser Families ..................................................................................................................................... 1-2
Class of Service (Business-vs-Level 1) ................................................................................................................ 1-2
Security Vault Access (Front-vs-Rear).................................................................................................................. 1-2
Feature Highlights ................................................................................................................................................ 1-3
Standard Features................................................................................................................................................ 1-4
256-Color Display................................................................................................................................................. 1-4
Selectable Background Screen-Graphic............................................................................................................... 1-4
Voice-Enabled Transactions ................................................................................................................................. 1-4
MAC Data Encryption Support ............................................................................................................................. 1-4
SPED PIN Entry Device Support.......................................................................................................................... 1-4
DATAPAK 3000 Communications Protocol Support ............................................................................................. 1-5
Close Scheduling ................................................................................................................................................. 1-5
Exit Message........................................................................................................................................................ 1-5
Predial Capability ................................................................................................................................................. 1-5
Alarm Thresholds ................................................................................................................................................. 1-5
Transaction and Account Type Configuration ....................................................................................................... 1-6
Electronic Journal................................................................................................................................................. 1-6
Distributor EPROM Access With Challenge ......................................................................................................... 1-7
Status Monitoring.................................................................................................................................................. 1-7
Language Option.................................................................................................................................................. 1-7
International Monetary Support ............................................................................................................................ 1-7
Six-Digit Amount Entry Fields ............................................................................................................................... 1-7
Receipt Printer Paper Low Option ........................................................................................................................ 1-7
AD Screens .......................................................................................................................................................... 1-8
Text-Based AD Screens ....................................................................................................................................... 1-8
Receipt Printer Graphics ...................................................................................................................................... 1-8
Prize Coupons Option .......................................................................................................................................... 1-8
Receipt Option...................................................................................................................................................... 1-9
Triton Connect ...................................................................................................................................................... 1-9
Extended Amounts ............................................................................................................................................. 1-10
Date/Time Format .............................................................................................................................................. 1-10
Dispense Counter............................................................................................................................................... 1-10
SECTION 2 - BASIC OPERATION ........................................................................................ 2-1
Introduction .......................................................................................................................................................... 2-2
Menu-based Operation......................................................................................................................................... 2-2
Keypad Operation ................................................................................................................................................ 2-3
Accessing Management Functions....................................................................................................................... 2-5
SECTION 3 - INITIAL SETUP................................................................................................ 3-1
Cash Dispenser Parameter Categories................................................................................................................ 3-2
Parameter Importance Levels .............................................................................................................................. 3-3
Cash Dispenser Setup Parameters ...................................................................................................................... 3-4

CASH DISPENSER OPERATION MANUAL - MODEL 97XX-SERIES
TRITON SYSTEMS, INC. vii
SECTION 4 - CURRENCY HANDLING ................................................................................. 4-1
New or Uncirculated Note Defects ....................................................................................................................... 4-3
Preparing Notes ................................................................................................................................................... 4-3
Preparing Used Notes .......................................................................................................................................... 4-3
Preparing New or Uncirculated Notes .................................................................................................................. 4-3
MODEL 9700-SERIES ......................................................................................................................................... 4-4
Replenishing Cassettes........................................................................................................................................ 4-4
MODEL 9705-SERIES ......................................................................................................................................... 4-7
Removing the Currency Cassette......................................................................................................................... 4-7
Loading the Currency Cassette ............................................................................................................................ 4-8
Removing the Reject Cassette ........................................................................................................................... 4-10
Reinstalling the Dispenser Mechanism............................................................................................................... 4-11
MODEL 9710-SERIES ....................................................................................................................................... 4-12
Removing the Note Tray..................................................................................................................................... 4-12
Removing Rejected Notes.................................................................................................................................. 4-12
Loading the Note Tray ........................................................................................................................................ 4-12
MODEL 9750-SERIES ....................................................................................................................................... 4-15
Removing Note Cassettes.................................................................................................................................. 4-15
Opening Note Cassettes .................................................................................................................................... 4-15
Loading Note Cassettes ..................................................................................................................................... 4-16
Installing Note Cassettes.................................................................................................................................... 4-17
Removing the Reject Vault ................................................................................................................................. 4-17
Opening the Reject Vault.................................................................................................................................... 4-18
Closing the Reject Vault ..................................................................................................................................... 4-18
Installing the Reject Vault ................................................................................................................................... 4-18
Verify Operation.................................................................................................................................................. 4-19
SECTION 5 - MANAGEMENT FUNCTIONS ......................................................................... 5-1
Introduction .......................................................................................................................................................... 5-2
Accessing the Management Functions Menu....................................................................................................... 5-2
Function Availability .............................................................................................................................................. 5-2
MANAGEMENT FUNCTIONS.............................................................................................................................. 5-4
CLOSE ................................................................................................................................................................. 5-5
SCHEDULE CLOSE............................................................................................................................................. 5-6
CHANGE SCHEDULE.......................................................................................................................................... 5-7
SEND TERMINAL TOTALS .................................................................................................................................. 5-8
TRIAL CLOSE ...................................................................................................................................................... 5-9
DAY CLOSE ....................................................................................................................................................... 5-10
CASSETTE CLOSE ........................................................................................................................................... 5-11
TRIAL CASSETTE CLOSE ................................................................................................................................ 5-12
CASSETTE CLOSE ........................................................................................................................................... 5-13
ENTER QTY. IN CASSETTE.............................................................................................................................. 5-14
SELECT CASSETTE.......................................................................................................................................... 5-15
TRIAL CASSETTE CLOSE (ALL)....................................................................................................................... 5-16
DIAGNOSTICS................................................................................................................................................... 5-17
STATUS.............................................................................................................................................................. 5-18
PURGE .............................................................................................................................................................. 5-20
TEST DISPENSE ............................................................................................................................................... 5-21

CASH DISPENSER OPERATION MANUAL - MODEL 97XX-SERIES
viii
TRITON SYSTEMS, INC.
FORMAT GRAPHIC MEMORY .......................................................................................................................... 5-22
TEST RECEIPT PRINTER ................................................................................................................................. 5-23
VERSION #’S ..................................................................................................................................................... 5-24
MORE DIAGNOSTICS....................................................................................................................................... 5-25
INJECT NEW CASSETTE ID ............................................................................................................................. 5-26
RESET/TEST MODEM....................................................................................................................................... 5-27
FORCE UNLOCK CASSETTE ........................................................................................................................... 5-28
SCAN CARD ...................................................................................................................................................... 5-30
LANGUAGE/IDIOMA.......................................................................................................................................... 5-31
ENGLISH/INGLES ............................................................................................................................................. 5-32
SPANISH/ESPANOL .......................................................................................................................................... 5-33
ENABLE/DISABLE CUST. OPTION ................................................................................................................... 5-34
JOURNAL........................................................................................................................................................... 5-35
PRINT JOURNAL ............................................................................................................................................... 5-36
CLEAR JOURNAL.............................................................................................................................................. 5-37
PRINT LAST X ENTRIES................................................................................................................................... 5-38
CASSETTE SERVICE........................................................................................................................................ 5-39
PASSWORD MAINTENANCE............................................................................................................................ 5-40
MASTER PASSWORD....................................................................................................................................... 5-41
ADMINISTRATION PASSWORD ....................................................................................................................... 5-42
TERMINAL CONFIGURATION........................................................................................................................... 5-43
PRINTER SETTINGS......................................................................................................................................... 5-44
SET PRINT LENGTH ......................................................................................................................................... 5-45
LOW RECEIPT PAPER...................................................................................................................................... 5-46
PRINTER GRAPHICS ........................................................................................................................................ 5-47
RANDOM/LEVEL PRIZE COUPONS................................................................................................................. 5-48
PRINTED COUPONS ........................................................................................................................................ 5-49
ENTER LEVEL PRIZE MSG............................................................................................................................... 5-50
ENTER RANDOM PRIZE MSG. ......................................................................................................................... 5-51
ENABLE/DISABLE COUPON AWARDS ............................................................................................................ 5-52
SET LEVEL PRIZE AMOUNT............................................................................................................................. 5-53
SET RANDOM WINNING % .............................................................................................................................. 5-54
DISPENSED COUPONS.................................................................................................................................... 5-55
SELECT LEVEL COUPON CASS. ..................................................................................................................... 5-56
SELECT RANDOM COUPON CASS. ................................................................................................................ 5-57
ENABLE/DISABLE COUPON AWARDS ............................................................................................................ 5-58
SET LEVEL PRIZE AMOUNT............................................................................................................................. 5-59
SET RANDOM WINNING % .............................................................................................................................. 5-60
CHANGE MESSAGES ....................................................................................................................................... 5-61
MARKETING MESSAGE ................................................................................................................................... 5-62
SURCHARGE MESSAGES ............................................................................................................................... 5-63
WELCOME MESSAGE ...................................................................................................................................... 5-65
SURCHARGE OWNER...................................................................................................................................... 5-66
EXIT MESSAGE................................................................................................................................................. 5-67
STORE MESSAGE ............................................................................................................................................ 5-68
TERMINAL OWNER........................................................................................................................................... 5-69
TERMINAL PARAMETERS ................................................................................................................................ 5-70
SET TERMINAL # .............................................................................................................................................. 5-71
RESET SEQ #.................................................................................................................................................... 5-72

CASH DISPENSER OPERATION MANUAL - MODEL 97XX-SERIES
TRITON SYSTEMS, INC. ix
SURCHARGE MODE......................................................................................................................................... 5-73
SURCHARGE PERCENT .................................................................................................................................. 5-74
ENABLE/DISABLE SURCHARGE ..................................................................................................................... 5-75
SURCHARGE LOCATION ................................................................................................................................. 5-76
BLOCK ISO’S..................................................................................................................................................... 5-77
SURCHARGEAMOUNT .................................................................................................................................... 5-79
CASSETTE SETUP ........................................................................................................................................... 5-80
RELEARN BILL THICKNESS............................................................................................................................. 5-81
LOW CURRENCY.............................................................................................................................................. 5-82
INTERNATIONAL CURRENCY.......................................................................................................................... 5-83
MAXIMUM AMOUNT.......................................................................................................................................... 5-84
MULTIPLE AMOUNT.......................................................................................................................................... 5-85
MAX NON-CASH ............................................................................................................................................... 5-86
EXTENDED AMOUNT ....................................................................................................................................... 5-87
CASSETTE PARAMETERS ............................................................................................................................... 5-88
SET BILL DIMENSION....................................................................................................................................... 5-89
VALUE................................................................................................................................................................ 5-90
TYPE.................................................................................................................................................................. 5-91
SERVICE............................................................................................................................................................ 5-92
CURRENCY DATA ............................................................................................................................................. 5-93
CASSETTE ........................................................................................................................................................ 5-95
DESCRIPTION................................................................................................................................................... 5-96
PRIMARY DESCRIPTION.................................................................................................................................. 5-97
SECONDARY DESCRIPTION ........................................................................................................................... 5-98
FAST CASH AMOUNT ....................................................................................................................................... 5-99
KEY MANAGEMENT........................................................................................................................................ 5-100
ENTER MAC MASTER KEY ............................................................................................................................ 5-101
ENTER PIN MASTER KEY .............................................................................................................................. 5-103
INJECT MASTER KEYS .................................................................................................................................. 5-105
ENTER MAC WORKING KEY.......................................................................................................................... 5-106
ENTER PIN WORKING KEY............................................................................................................................ 5-108
DOWNLOAD WORKING KEYS ....................................................................................................................... 5-110
TELEPHONE.....................................................................................................................................................5-111
PRIMARY NUMBER......................................................................................................................................... 5-112
BACKUP NUMBER .......................................................................................................................................... 5-113
DATAPAK ACCESS CODE............................................................................................................................... 5-114
PREDIAL ON/OFF............................................................................................................................................ 5-115
COMPUSERVE ID ........................................................................................................................................... 5-116
MODEM SETUP............................................................................................................................................... 5-117
DIAL MODE...................................................................................................................................................... 5-118
DIAL RATE ....................................................................................................................................................... 5-119
BAUD RATE ..................................................................................................................................................... 5-120
MODEM SETUP STRING ................................................................................................................................ 5-121
RESET/TEST MODEM..................................................................................................................................... 5-122
MORE (TERMINAL PARAMETERS)................................................................................................................ 5-123
ADJUST CONTRAST....................................................................................................................................... 5-124
RECEIPT OPTION ........................................................................................................................................... 5-125
TRITON CONNECT ......................................................................................................................................... 5-126
PRIMARY NUMBER......................................................................................................................................... 5-127

CASH DISPENSER OPERATION MANUAL - MODEL 97XX-SERIES
x
TRITON SYSTEMS, INC.
BACKUP NUMBER .......................................................................................................................................... 5-128
ALARM NUMBERS .......................................................................................................................................... 5-129
PRIMARYALARM NUMBER ........................................................................................................................... 5-130
BACKUPALARM NUMBER ............................................................................................................................. 5-131
ENABLE/DISABLE CALL BACK....................................................................................................................... 5-132
ENABLE/DISABLE TRITON CONNECT .......................................................................................................... 5-133
ATM MONITORING.......................................................................................................................................... 5-134
STATUS MONITORING.................................................................................................................................... 5-135
HEARTBEAT MESSAGE.................................................................................................................................. 5-136
AD SCREENS .................................................................................................................................................. 5-139
COMMUNICATION HEADER........................................................................................................................... 5-140
MORE (TERMINAL PARAMETERS)................................................................................................................ 5-141
ALARM THRESHOLDS.................................................................................................................................... 5-142
SET LOW CASH THRESHOLD ....................................................................................................................... 5-143
SET JOURNAL THRESHOLD .......................................................................................................................... 5-144
SET SCHEDULED JOURNAL.......................................................................................................................... 5-145
BACKGROUND GRAPHICS ............................................................................................................................ 5-146
VIEW/MODIFY OPTIONS ................................................................................................................................ 5-147
ACTIVATE ........................................................................................................................................................ 5-148
DEACTIVATE ................................................................................................................................................... 5-149
SELECT FEATURE NUMBER.......................................................................................................................... 5-150
DATE / TIME FUNCTIONS............................................................................................................................... 5-151
SET DATE FORMAT ........................................................................................................................................ 5-152
SET DATE / TIME............................................................................................................................................. 5-153
SET DATE ........................................................................................................................................................ 5-154
SET TIME......................................................................................................................................................... 5-155
TRANSACTION TYPES ................................................................................................................................... 5-156
ACCOUNT TYPES ........................................................................................................................................... 5-157
SECTION 6 - MAINTENANCE............................................................................................... 6-1
Introduction .......................................................................................................................................................... 6-2
Replenishing the Receipt Paper ........................................................................................................................... 6-2
Cleaning the Enclosure ........................................................................................................................................ 6-4
Cleaning the Display ............................................................................................................................................ 6-4
Card Reader Cleaning.......................................................................................................................................... 6-4
Card Reader Problems......................................................................................................................................... 6-5
Communication Problems .................................................................................................................................... 6-6
SECTION 7 - JOURNAL ENTRIES ....................................................................................... 7-1
Journal Entries ..................................................................................................................................................... 7-2
SECTION 8 - ERROR RECOVERY ....................................................................................... 8-1
Resetting the Cash Dispenser.............................................................................................................................. 8-3
Miscellaneous Error Codes .................................................................................................................................. 8-3
SECTION 9 - CUSTOMER TRANSACTIONS ...................................................................... 9-1
Introduction .......................................................................................................................................................... 9-2
Customer Transactions ........................................................................................................................................ 9-2
Voice-Enabled Transactions ................................................................................................................................. 9-5

CASH DISPENSER OPERATION MANUAL - MODEL 97XX-SERIES
TRITON SYSTEMS, INC. xi
APPENDIX A - MECHANICAL LOCK ...................................................................................A-1
About the Dial.......................................................................................................................................................A-2
To Lock.................................................................................................................................................................A-2
Changing the Combination ...................................................................................................................................A-2
APPENDIX B - ELECTRONIC LOCK.................................................................................... B-1
Entering the Combination.....................................................................................................................................B-2
Changing the Combination ...................................................................................................................................B-2
Lockout Feature ...................................................................................................................................................B-2
Bad Battery/Battery Replacement ........................................................................................................................B-3
APPENDIX C - WARRANTY POLICY ...................................................................................C-1

SECTION 1 - INTRODUCTION

TRITON SYSTEMS, INC.
SECTION 1 - INTRODUCTIONOPERATION MANUAL - MODEL 97XX-Series
1-2
What’s in This Manual
This manual describes the operating features of the Model 97XX-
series Cash Dispenser family.
The setup and operating procedures given in this manual are gen-
erallyapplicable toanyModel 97XX-seriesCash Dispenser. If your
Cash Dispenser does not have the ability to perform some of the
features described in this manual, it is because your processor
does not support the feature or the dispenser was purchased with-
out that particular option.
In this manual, the terms Cash Dispenser, Dispenser, or Terminal
are used interchangeably.
Cash Dispenser Families
The 97XX Cash Dispenser family consists of a number of Cash
Dispensermodels.Theprimary diferencebetweenthe variousmod-
els is in the type of dispensing mechanism installed. The dispens-
ing mechanism holds and dispenses currency.
The 97XX family includes the 9700, 9705, 9710 and 9750 Cash
Dispenser series. Each series, such as 9700-Series or 9710-Se-
ries, uses a dispensing mechanism that is unique to that series.
Eachmodel ina modelseries, suchas 9700-Series,uses thesame
type of dispensing mechanism, but provides other features that
distinguish it from the other models in the series. The two primary
characteriestics that differentiate the various models in a series
are: 1.) Class of Service and 2.) Security Vault Access Type
Class of Service (Business-vs-Level 1)
The basic Model 97XX is U.L. certified for Business Hours Ser-
vice. This means that the currency should be removed from the
dispenserand storedin asafe locationwhen thebusiness isclosed
to the public. Other dispensers in the 97XX family may be U.L.
certified as “Level 1,” providing additional security and the ability
to store currency during non-business hours.
Security Vault Access (Front-vs-Rear)
The basic-model Cash Dispenser is a front-access machine, al-
lowingaccesstothedispensing mechanismandcurrency cassettes
fromthe front(control-panel side)of theunit.The rear-accessmod-
els allow equivalent access from the rear of the unit.
WHAT IS A CASH DISPENSER?
ACash Dispenseroffersyourcustom-
ers the standard services commonly
available from an Automatic Teller
Machine (ATM), such as cash with-
drawals, transfer of funds between
accounts, and balance inquiries.
Once a withdrawal has been com-
pleted,the transaction processor(the
organizationthat handlesthe connec-
tion between the terminal and the
banking system “network”) automati-
cally debits the customer’s account.
The processor credits the merchant’s
account for the amount of the with-
drawal plus any surcharge (if appli-
cable) at the end of the business day.
As is typically the case with non-bank
(“retail”-style) ATMs, the Cash Dis-
penser does not accept cash depos-
its.

TRITON SYSTEMS, INC. 1-3
SECTION 1 - INTRODUCTIONOPERATION MANUAL - MODEL 97XX-Series
Feature Highlights
Important features of the Model 97XX Cash Dispenser family are
highlighted in the following list:
!Supports dial-up, LAN-based, or wireless (CDPD, VSAT and
Radio-Pad) communications.
!Satisfies Americans with Disabilities Act (ADA) specifications
for height and access.
!Audio output provides user-action feedback, as well as
headphone accessible audible prompting for sight-impaired
customers.
!Multi-function, dip-style Card Reader supports magnetic stripe
cards or "smart" cards.
!Intuitive, user-friendly keypad and display interface.
!Fixed-head thermal printer designed for quiet operation.
!Integrated, lighted advertising panels. Supports an optional,
integrated full-motion video display.
!320-by-240, 256-color LCD display supports attention-getting
graphics and user-selectable background screens.
Monochrome display available as an option.
!Supportsremotesetup, configuration andmonitoring viaTriton
Connect™.
!Supports single-cassette or multi-cassette configurations,
depending upon installed dispensing mechanism.
!Dispenses U.S. and international currency types, as well as
other paper-based media such as coupons or tickets.
!High-capacityelectronicjournal can storetransactions forlater
printout and analysis.
!Modular architecture eases troubleshooting and servicing.
!Small footprint design makes placement easier.
!Cabinets available in UL 291 Business Hours Service or UL
291 Level 1 Safe models.
97XX without topper.
97XX cabinet with optional backlit
advertising topper (or full-motion video
display panel).

TRITON SYSTEMS, INC.
SECTION 1 - INTRODUCTIONOPERATION MANUAL - MODEL 97XX-Series
1-4
Standard Features
Standard features of the 97XX Cash Dispenser are summarized in
the following paragraphs.
256-Color Display
The terminal LCD screen can display text and graphics in 256 col-
ors,providing aricher visualexperiencetotheuser. Optionalmono-
chrome displays supported.
Selectable Background Screen-Graphic
This feature places a user-defined graphical screen or image on
the screen background. Fixed screen elements such as menu but-
tons and labels will “float” above the background graphic. You can
use this feature to enhance the appearance of the display, support
advertising campaigns, branding opportunities, or other purposes.
Voice-Enabled Transactions
Theterminal providesvoicefeedback viaan integratedheadphone
jack, enabling sight-impaired users to plug in a set of headphones
and receive spoken assistance as they perform a transaction. See
Section 9, Customer Transactions, for more information on this
feature.
MAC Data Encryption Support
TheATM implementssupport forthe MessageAuthenticationCode
(MAC) data encryption protocol.This capability is typically referred
to as “MAC-ing”. NOTE: This feature is currently only available in
the Triton Standard versions of ATM Software.
MACing provides increased protection for message traffic to and
from the ATM.
SPED PIN Entry Device Support
Secure PIN Entry Device (SPED) is an encryption system that of-
fers additional protection for the customer PIN during entry at the
ATM keypad.
Headphones are used for voice-
enabled transactions.

TRITON SYSTEMS, INC. 1-5
SECTION 1 - INTRODUCTIONOPERATION MANUAL - MODEL 97XX-Series
DATAPAK 3000 Communications Protocol
Support
The DATAPAK 3000 protocol enables the ATM to interface with
designated DATAPAK intermediaries (in the Canadian market re-
gion), who in turn provide connectivity to the appropriate transac-
tion processor. NOTE: This feature is only available for use in the
Canadian market.
DATAPAK 3000 connectivity is typically faster and more cost-ef-
fective than a direct dial-up connection between the ATM and the
transaction processor.
Close Scheduling
This function enables the operator of the terminal to establish a
time at which the terminal will automatically initiate a close opera-
tion with the processor. If only manual initiation of a close is de-
sired, this feature can be turned off.
Exit Message
This feature allows a message to be displayed to the customer at
the conclusion of a transaction. The content of the message is
determined by the operator.
Predial Capability
By initiating the call to the processor immediately after the PIN is
keyed in, the actual transaction, once selected, can be completed
more quickly. If desired, the predial capability can be disabled, in
which case the call to the processor will not be made until after the
customer actually chooses a transaction.
Alarm Thresholds
NOTE: This feature must be used in conjunction with Triton Con-
nect version 3.0 or later.
This feature enables the terminal to detect and automatically re-
port the following conditions to a remote personal computer (PC)
that is running Triton Connect (version 3.0 or later):
1.) Thelevel ofcashin thecassette hasfallen belowa pre-defined
threshold.
2.) The number of journal entries has risen above a pre-defined
threshold.

TRITON SYSTEMS, INC.
SECTION 1 - INTRODUCTIONOPERATION MANUAL - MODEL 97XX-Series
1-6
3.) Scheduledtransfer of electronicjournal datato aremoteTriton
Connect host computer. This time can be set at the terminal or
via Triton Connect
Transaction and Account Type Configuration
This feature enables the terminal operator to select the types of
transactions (transfers or balance inquiries) or accounts (savings
or credit card) that will be presented to the customer. This feature
doesnot affectthe availabilityofcheckingaccountwithdrawal trans-
actions, which are always presented.
Electronic Journal
The Cash Dispenser features a solid state electronic journal. The
electronic journal is based on proven Triton technology and pro-
vides improved reliability and ease of use.
The details of each transaction are stored in the journal’s memory,
and can be retrieved at a later date. When needed, just the infor-
mation desired can be recalled and a printout of the records made.
Normally, journal data is printed by the unit’s receipt printer, but
with the optional Triton Connect software package the information
can be sent to a remote PC (Personal Computer) for storage and
subsequent analysis.
The information in the electronic journal is maintained in a safe
and secure environment. The journal is physically located in the
lower security cabinet of the unit, making it as secure as the cash
itself. Even after a transaction record has been printed to the re-
ceipt printer, it can still be read and printed again. Old records are
retained in the electronic journal until 2045 records have been
stored, at which time the journal must be printed or cleared.
The software on the terminal makes it easy to retrieve stored infor-
mation as often as necessary. From the operator’s standpoint, use
of the journal is simple. All that is required of the operator is to do
a PRINT JOURNAL command on a regular basis.
Typically, thejournal shouldbe printedoutwheneveraDAYCLOSE
is completed, although this is not a requirement.
Whenthe PRINTJOURNAL commandisselected, onlythe records
acquiredsince the lastPRINT JOURNALcommand willbe printed.
Therefore, you don’t have to keep track of what record was printed
last, because the terminal does it for you.

TRITON SYSTEMS, INC. 1-7
SECTION 1 - INTRODUCTIONOPERATION MANUAL - MODEL 97XX-Series
If the printed copy of a group of records is accidentally lost or de-
stroyed, or the receipt printer runs out of paper before completely
printing a group of records, it is a simple matter to reprint them,
since they remain stored in the journal (until overwritten, as ex-
plained earlier).
Distributor EPROM Access With Challenge
This feature provides increased security by allowing each distribu-
tor to select their own unique EPROM access code for each termi-
nal they sell or service. Procedures for entering and changing the
EPROMAccess Code are contained in the Cash Dispenser Instal-
lation and Service Manual.
Status Monitoring
This feature (not available with all versions of the terminal’s oper-
ating software) allows information about the operational status of
the terminal to be provided to the processor. The feature is acti-
vated using the terminal’s Management Functions.
Language Option
The Cash Dispenser has a screen language option. This option
allows the terminal user to select a preferred language (such as
Spanish) when beginning anATM transaction.
International Monetary Support
This feature allows installation and service personnel to select one
of a number of monetary symbols (such as C, ¢, $, ƒ, L, Pt., £, Q,
¥) that describe the type of currency that will be dispensed by the
Cash Dispenser. The default symbol can be viewed and changed
through the Management Functions.
Six-Digit Amount Entry Fields
U.S. domestic versions of the terminal operating software allow up
to six digits to be entered in all fields where a cash amount is ex-
pected.Some internationalversions ofthe softwareallowextended
field-lengths (see Extended Fields).
Receipt Printer Paper Low Option
This features allows the end user to determine whether or not the
terminal is allowed to continue processing transactions when the
receipt printer paper is low.

TRITON SYSTEMS, INC.
SECTION 1 - INTRODUCTIONOPERATION MANUAL - MODEL 97XX-Series
1-8
Graphics Memory
The terminal is equipped with dedicated Graphics Memory, which
enables graphicalAd screens to be downloaded and displayed on
the Cash Dispenser’s LCD screen.
AD Screens
An Ad Screen is a promotional or advertising graphic that is dis-
played on the Cash Dispenser LCD screen. It is displayed alter-
nately with the Customer Welcome screen graphic (while the ter-
minal is idle) and while a customer transaction is being processed.
Triton Connect Software Release 1.8 or higher is required to sup-
port the use of AD Screens.
Text-Based AD Screens
Text-based AD Screens can be displayed to the customer while
the terminal is performing a transaction. A maximum of four text-
based ads can be displayed during the interval that the “Transac-
tion Processing - Please Wait” message screen is being shown to
the customer. Each ad consists of up to eight lines of text, and
each ad can be displayed for an operator-specified duration.
The messages are created and downloaded to the terminal using
Triton Connect Software Release release 1.8 or above.
Receipt Printer Graphics
TritonConnect SoftwareRelease1.8 orhigher allowsa bit-mapped
graphic image in “.bmp” format to be downloaded to the terminal.
Thisgraphic isprintedonthereceipt whenthe PRINTEDGRAPHIC
option is enabled through the Management Functions. This fea-
ture utilizes the Cash Dispenser’s Graphics Memory.
Prize Coupons Option
The Cash Dispenser may be configured to award “prize coupons”
to customers on a random chance or a withdrawal amount-deter-
mined basis. Coupons are awarded as printed messages pre-
sented to the customer on a separate receipt.The messages con-
sist of four lines of text, with up to 40 characters in each line. The
text of the message is entered from the terminal’s keypad.
There are two methods of awarding coupons. The RANDOM ap-
proach awards coupons randomly within a specified percentage
range (such as 3% of transactions) set in the management Func-
tions.

TRITON SYSTEMS, INC. 1-9
SECTION 1 - INTRODUCTIONOPERATION MANUAL - MODEL 97XX-Series
TheLEVEL approachawards acoupon toeach customerthat with-
draws an amount equal to or greater than a specific dollar value
that is set in the Management Functions.
When a coupon is awarded, the cash dispenser beeps a distinc-
tive tone, displays a message to alert the customer and prints a
coupon after the money is dispensed (but before the customer re-
ceipt is printed). The prize coupon is printed on a separate receipt
and a full cut is made between the coupon and the customer re-
ceipt.
Receipt Option
This feature gives customers the option of receiving or not receiv-
ing a receipt after completing a withdrawal transaction. The fac-
tory default for the RECEIPT OPTION is disabled, meaning a re-
ceipt will always be issued after each withdrawal transaction.
If the RECEIPT OPTION is enabled, the customer is given the
option of choosing to receive or not receive a printed receipt at the
end of the withdrawal transaction. If the customer fails to make a
choice, the receipt will be printed automatically after a 40-second
delay.
Triton Connect
Triton Connect is an optional software package available through
yourservice providerthat facilitatesremote dataretrievaland moni-
toring of your Triton Systems Cash Dispenser. The advantages of
this feature are reduced service calls and simplified terminal con-
figuration changes, which in turn provides more immediate and
economical service for you.
The Triton Connect software runs on a remote host computer, and
uses standard dial-up telephone lines to access and monitor the
terminal. Triton Connect operates by dialing up the terminal and
retrieving its data.
TheTritonConnect hostcomputercan monitoryourCashDispenser
24 hours a day, seven days a week, and can receive an incoming
call from the Cash Dispenser if there is a system error or service is
required.
The Terminal Configuration options in the Management Functions
area enable you to activate or deactivate Triton Connect access to
the terminal.
Key information about the status of the terminal is collected and
stored at a central location by your service provider.
WHAT IS TRITON CONNECT?
Triton Connect is PC (Personal Com-
puter) based software that enables
you to remotely your terminals.
Triton Connect increases efficiency
and reduces costs associated with
managing terminals. Significant ad-
vantages include:
Operationonasingle,stand-alonePC
or in a networked environment
Can perform a wide range of moni-
toring and control functions from a
central location.
Supports CDPD (cellular-wireless),
dial-up and satellite communications
with remote terminals.