Carel BADGE MESSENGER SRX User manual

C.A.R.E.L. Command Center
Model SRX
The Badge Messenger System:
Warnings and Notices.
The Badge Messenger system is designed to support your current Crisis
Management and Safety protocol. As such, if the use of public address
systems is currently part of your Crisis protocol, you should continue to
use it in conjunction with the Badge Messenger system. Each Messenger
has both a haptic feedback (vibrator motor), and a high-brightness LED as
sensory alerts. These however are not always enough and the reliance on
these alone for notification should not be part of the emergency protocol.
The Messenger is designed to transmit and receive with a minimum of
auditory disruption for the normal classroom yet be easily felt and heard
with repeated haptic stimulation. With usage, the associated protocol can
be adapted to take advantage of the operation of the Messenger.

FCC Compliance Statement
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
CAUTION: The grantee is not responsible for any changes or modifications not expressly approved by
the party responsible for compliance. Such modifications could void the user’s authority to operate the
equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy, and if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
–Reorient or relocate the receiving antenna.
–Increase the separation between the equipment and receiver.
–Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
–Consult the dealer or an experienced radio/TV technician for help.
This equipment complies with the FCC radiation exposure limits set forth for an uncontrolled
environment. This transmitter must not be co-located or operating in conjunction with any other
antenna or transmitter.

Warranty
The CAREL is covered for defects in workmanship or parts failure for a period of 12-months from
date of purchase. Badge Messenger will at its sole discretion, replace or repair any defective
device covered within the warranty period. Warranty will not cover damage due to misuse, abuse,
water damage, tamper, or disassembly. The use of unauthorized accessories may also void your
warranty. Please see the precautions (1.2) and the safety instructions (1.3) for further information
regarding the safe operation of the CAREL.
1.0 Introduction
1.1 Acknowledgement
1.2 Precautions
1.3 Safety Instructions
1.4 Abbreviations / Terms
3.0 Setup
3.1 Hardware
3.2 Power
3.3 CAREL Setup / Gateway
3.4 Screen nomenclature
6.0 Emergency Events
6.1 CAREL initiated events
6.2 Reporting
7.0 Roll Call
7.1 Automatic Roll Call
7.2 Push Roll Call
8.0 Administration options
8.1 New Messenger Management
8.2 Messenger management
8.3 User management
8.4 Request sub-menu options
8.5 Notice option management
8.6 User category management
8.7 Reports
8.8 General Settings
8.9 Master Config. File
8.10 System Backup
2.0 Introduction to CAREL
2.1 Contents included
2.2 External Case Features
4.0 Operation
4.1 Downloading a MCF to the CAREL
4.2 Uploading a MCF to the Portal
4.3 Adding Messengers
4.4 Assigning Messengers
4.5 Adding Repeaters to the system
Table of Contents
Introduction
1.1 Acknowledgement
Thank you for choosing Badge Messenger as a tool for improving your communication protocol.
The CAREL is an integral part of the system and should give years of pleasant service. Please review
the safety and precautionary portions of this manual to ensure a long and useful life. Please see
the statement on the back cover regarding the proper integration of Badge Messenger into your
school’s protocol.
1.2 Precautions
•Please keep this equipment dry and avoid placing CAREL near heat sources.
•Place the CAREL on a level surface and protect from accidental tipping.
•Do not subject the unit to strong impacts or vibration.
•When stationary, always keep the CAREL plugged in . for remote usage, reconnect once finished
by replacing charger cable thru the kickstand and fully inserting it into the power port.
•Do not place the charger cable under the kickstand as this creates an unstable effect on the
unit.
•Do not use metal objects on the display screen.
•Use the supplied cleaning cloth to clean the screen. Apply light pressure to avoid scratching.
Alcohol or solvent based products will damage the surface of the unit and could remove the
printed text.
•ALWAYS use the wrist lanyard when operating portably, this reduces the risk of dropping the
unit and damaging it.
1.3 Safety Instructions
•The CAREL is a tablet-based device that has separate radios (LoRa) for the
transmission/reception of data. Please provide a metal free pathway to the gateway for best
results.. It is advised to place this device over 8” away from other objects, people, or equipment
for best performance.
1.4 Abbreviations / Terms
•C.A.R.E.L = Communicate –Alert –Respond –Evaluate –Learn
•MCF = Master Configuration File
5.0 Requests
5.1 Managing incoming requests
5.2 Forwarding Requests
5.3 Sending outgoing Notices
9.0 Advanced Settings
9.1 Managing incoming requests
9.2 Forwarding Requests
9.3 Sending outgoing Notices

2.1 Contents included
1. CAREL Display Unit.
2. Power Adaptor.
3. USB Transfer Drive (transferring files to/from the CAREL).
4. Transfer Drive extension Cable.
5. USB-A to USB-Micro Cable (for programming Messengers).
6. USB-A to Network connector. (for programming Gateway).
7. Wrist lanyard.
8. Screen Cleaning cloth.
9. Instruction Manual.
Power/Status
indicator LED
Start-up
screen
Camera
Speakers
(X2)
Volume Power
Lanyard
Attachment (X2)
Hand Grips
(X2)
Camera / Flash
Kickstand
Power Port USB Port
Description of Features
Figure 3.1
2.2 External Case Features (figure 3.1)
•Power / Volume buttons are located atop the unit.
•Front / Back Camera
•Power / Status Indicator
•Speakers
•Power port
•USP Port
•Kick Stand
•Lanyard (not shown)
•Textures Hand Grips
2.0 Introduction to CAREL
The CAREL Mobile Command Center is the communication hub for the Badge
Messenger system. The CAREL consists of a tablet style interface and a set of specific
radios for the LoRa protocol. These are fixed at the factory and are non-configurable by
the end user. The following instructions will cover all aspects of operation. Please
follow all safety instructions to ensure the safe and enjoyable operation of your CAREL.

3.2 Power
Power on: Press and hold down the power button until screen displays the Badge Messenger splash
screen (approx.. 15 sec.) Start-up will take several minuets. The Power indicator will show Blue
when connected to AC power. A green LED indicates CAREL is operating on an internal battery. A
Red LED indicates that the internal battery for the radio is low and needs to be re-connected to AC
power. The screen has a separate power indicator for the tablet. The start up screen needs to be
swiped to engage the icons for set-up and usage.
Power off: Press and hold down the power button until screen displays “Power Off”. Select to
power down. The LED will go off after several seconds after the screen.
3.3 CAREL Set-up / Gateway
First time you power up, the CAREL, the screen will present a “Set-up” icon. Selecting this starts the
initial set-up of your equipment.
* Please note, all subsequent power up screens will display the Badge Messenger Icon for normal
operation.
Gateway Set up:
1. Unpack, inspect and attach the antenna. White for the Wi-F-, and black for the LoRa.
2. Mount the Gateway (see instructions supplied with the gateway)
3. Connect power and wait several minuets for the device to initialize.
Gateway Pairing:
1. Connect Ethernet cable to Gateway and to network adaptor.
2. Insert usb connector to the CAREL
3. With the Gateway running, Press the “Gateway set-up” icon.
Channel selection:
1. Press the “SCAN Channel Mask” button.
2. Allow the CAREL approximately 60 minuets to scan the environment and select the best
frequency range to operate in and for programming your messengers.
3. The CAREL will indicate when the process is complete.
4. Press “Exit Setup”
Default Settings: Time
1. Admin. > General Settings > Set Time
2. Set hours, Minuets, and AM/PM
3. Press “Complete”.
3.1 Hardware
1. Remove CAREL from box and inspect contents for any damage.
2. Remove clear protective sheet from the screen.
3. Plug in power adaptor to 120V Wall Outlet and in to the CAREL charge port (taking care to
route the cable through the kickstand, not under).
4. Swing out kick stand and place on a stable surface. Note: whenever reconnecting the CAREL to
the power connector, collapse the kickstand then connect the power connector. This ensures
that the power plug goes into the connector, not the recessed screw pocket!)
3.0 Set-up
1. Remove CAREL from box and inspect contents for any damage.
2. Remove clear protective sheet from the screen.
3. Plug in power adaptor to 120V Wall Outlet and in to the CAREL charge port (taking care to
route the cable through the kickstand, not under).
4. Swing out kick stand and place on a stable surface. Note: whenever reconnecting the CAREL to
the power connector, collapse the kickstand then connect the power connector. This ensures
that the power plug goes into the connector, not the recessed screw pocket!)

Menu Mode School Name / Screen Refresh Time & Date
Instant Lockdown
Sound ON / OFF
Display All Records
3.4 Screen nomenclature
•Badge Messenger Icon: Pressing the hummingbird icon is the Shortcut to “Operations” page.
(fig.3.2)
•Menu: Selecting this drop-down menu, you access all CAREL functions.
•Mode: This area of the screen displays the current state of the CAREL interface. Touching this
area activates “FULL SCREEN” and resets any zoom screen function.
•School Name / Screen refresh: Touching this area refreshes the screen.
•Time & Date: Displays Network Time and Date on CAREL and all messengers.
•Sound On or Off: Switches between sound, or silent operation. (fig. 3.1)
•Instant Lock Down: Displays a “Yes” or “Cancel” menu to activate a Lockdown.
•Display all Records: Checking this box displays all requests within a given timeframe.
•Name: Requestors name on Messenger.
•Location: The default location stored in the Messenger. (Fig. 3.3)
•Request Type: This shows the Request type needed by the Messenger.
•Start: Shows the arrival start time of the request.
•Assigned: Displays the assigned time once activated.
•Resolved: Indicates the time once the request is resolved
•Elapsed: This is total time displayed from the start to finish of a request.
Fig. 3.3
Requestor
Default Location
Request Type Start Time
Assigned Elapsed Time
Resolved
Icon
Fig. 3.2
Fig. 3.3 A

4.3 Adding Messengers to the System.
Adding Messengers to your CAREL, is a simple process of attaching the messenger and powering up.
Menu > Administration > Assign Messenger
1. Attach the Powered Down Messenger to the USB cable.
2. Press and hold the NO button to Power up the Messenger.
3. Select Recipient from the drop-down list. If not issuing, select “Unassigned”
4. Enter last 5-digits of the serial number into the keyboard, press enter.
5. Messenger will automatically program.
6. When complete, remove.
7. For additional Messengers, repeat.
8. When finished, exit the screen.
*NOTE: Messengers must be fully charged prior to this process.
4.0 Operations
4.1 Downloading (adding) a Master Configuration File to the CAREL
The following section will explain how to transfer a master configuration file from your customer
portal via your computer to your CAREL
Downloading the MCF from the Computer to the Transfer Drive.
1. Connect Transfer Drive to computer via USB port.
2. Go to portal.badgemessenger.com and log in.
3. From your portal, Click “Generate MCF” and save to computer desktop.
4. Copy MCF to the Transfer Drive.
5. After the transfer is complete, Select “Finish and Exit”.
Installing the MCF from the Transfer Drive to the CAREL.
Menu > Administration > Load Master Config file
Connect Transfer Drive to CAREL via USB cable.
1. Select “OK to Upload”
2. After the upload, Select “Finished” to Exit.
4.4 Assigning Messengers
The assigning of messengers should be done only after the master configuration file is loaded in
to your CAREL. A Messenger in the system can only be assigned to a single person at any given
time. No person can have two Messengers at the same time. Assigning a Messenger to a person
will also program that unit to their preferences.
Menu > Administration > Update Messenger
1. Connect Powered Down Messenger to CAREL with USB cable.
2. Select name from drop down list. Note: only available persons will be highlighted.
3. Power up Messenger.
4. Messenger will automatically program.
5. When finished, Disconnect.
6. Repeat steps 1-3 for additional units.
7. When finished, exit the screen.
4.2 Uploading (backup) Master Configuration File
This shows how to backup a CAREL MCF for archival or recovery purposes.
Backing-up a Master Configuration File from CAREL to the Transfer Drive.
Menu > Administration > MCF >Export
1. Connect Transfer Drive to CAREL via USB cable.
2. Select “OK to Export”
3. Select “Finished” to Exit.

Page 12
4.5 Adding Repeaters to your CAREL System
Adding a repeater is recommended for facilities that cannot be serviced by the CAREL alone. Please
see instructions on “Adding Repeaters” within the instruction Manual included with your new
Repeater. An average grade school is usually served well by one repeater. Larger schools with
5.2 Forwarding a request
•It can be useful to re-transmit a request from a messenger directly to an individual. This action is
performed by going to the upper left corner of the CAREL operations Page, selecting the
“Forward Request” drop-down menu. Selecting a type of request and a recipient, and pair them
together. This allows for a “request type” e.g. Maintenance” to also appear on the messenger of
the selected individual assigned for this purpose. Only one person can be assigned to any one
type, however, the same person can receive other types of requests. The CAREL will record the
event as normal and simply push a notice text to the selected person.
5.0 Requests
All incoming requests from messengers are delivered to the CAREL. These requests can be handled
by the operator, or the person making the request.
5.1 Managing Incoming Requests (without an Emergency Event)
•“Help”, “Maintenance”, “Medical” and “Security” are all presented in the same style (figure 5.1).
The information consists of the Requestor (name of the person making the request), default
location, type of request, and time of the request. Also included in the request line is a place to
“Assign” and “Resolve” the request.
•Once a request appears on the screen, a chime will sound alerting you to a new request from a
Messenger. Once help is dispatched, pressing the “Assigned” circle will time stamp the event,
and replacing the circle on the screen. The Messenger display screen will also update, indicating
help is on the way.
•Likewise, once the issue is resolved, pressing the “Resolved” circle will closeout the request
process and time stamp that process too. Both the “Self-Assign”, and a “Self-Resolve” can be
performed by the Messenger should that be the natural outcome of the request. Self assignment
and self resolution will update the CAREL display screen in the same manner.
•The Operation of a request during an Emergency Event is handled differently so as not to
interrupt a crisis situation data display. This is covered in section 6.0 Emergency Events.
Figure 5.1
Requestor
Default Location
Request Type Start Time
Assigned Elapsed Time
Resolved
Menu > Send Notice
1. A dialogue box will appear asking for the person to
receive the notice, and a second drop-down for the
message to be sent.
2. Once these are populated, click “Send”.
3. A “Notice Sent” and clicking OK, closes out the event.
Request line
1. Touch the name of the person you wish to notice.
2. A dialogue box will appear asking for the message to
be sent.
3. Once these are populated, click “Send”.
4. A “Notice Sent” and clicking OK, closes out the event.
5.3 Sending a Notice
•Sending a notice is performed from the “Send Notice” in the Menu. Notices may also be
sent from any dialogue box generated by selecting a person's name anywhere on the
operations page or an Emergency Event page.

EMERGENCY EVENTS
6.0 Emergency events
The CAREL can be configured to accommodate as many different Emergency / Crisis style events as
you may require. The Lockdown is unique is that the “Lockdown” icon is ever present and ready for
use. All other events / drills are accessed through the Menu.
CAREL Initiated Lockdown Event can be started in two different ways. First is with the LOCKDOWN
Icon located on the “Operations” screen. The second, is using the Menu selection.
6.1 CAREL initiated events
Lockdown Icon:
By pressing the Lockdown Icon, you…
1. Press the “Lock Button”
2. Confirm choice.
3. Enter the Lockdown screen and event.
Menu > Emergency Event > Lockdown
1. Select Lockdown
2. Confirm choice and enter the Lockdown screen and event.
3. Pressing the green “Start” button starts the process
*Detailed Messenger instructions are available on the Badge messenger website.
All other Drill / Events are accessed through the Menu as shown above. The step sequence will
always be the same and the Messengers will respond accordingly. A Third way to activate a school
wide Lockdown is with the Messenger itself. By pressing and holding the Security and Medical
together for 3 seconds, will launch a lockdown. The individual who called for the lockdown will
follow the same procedure as all other messengers.
Initial LOCKDOWN Screen (no one is checked in yet)
LOCKDOWN Check in (First Messenger Button Press)
Lockdown and Check-in Screen Phase 1
Launching an event will produce this screen (Fig. 6.1) with all names present and active. As
Messengers are activated, the first circle will indicate either a Yes, or a No button press. The Green
indicate a “I’m Aware and complying” condition. The Red circle signifies that “I’m Aware and I am
out of position. The Red circle response cannot be

Are You Safe? (Second Messenger Button Press) Phase 2
All Clear Check in (Third Messenger Button Press) Phase 3
This is the screen for the second button press for the event. This shows the condition of each
Messenger as to them being in position or not in position and working to improve their condition.
Green circle and check mark is in position. Red circle and X, is out of position. The Red Circle is a status
that can be updated as the condition improves.
Like the first button press, this lets the CAREL know that you are aware of the event change status. The
All Clear informs all messengers to return to the classroom. This is always a Green YES button press.
Returned (Fourth Messenger Button Press) Phase 4
After the safe return of all staff and students the Messenger user presses the Yes button for the
fourth stage od the event. This will show up as a Green circle. If there is difficulty in completing the
return, then the NO button will be pressed, and a Red circle will appear as a request for assistance.
Detailed Review of Event (Sample)
A details button press, will break-out all users and the reaction times to each step as the event
progressed. This is useful in reaction time to start and phase completion, identifying ways to improve.

Roll Call of all assigned Messengers
7.0 Roll Call
When selecting the Roll Call screen, all staff members are displayed, both active and non-active. The
active are illuminated and have the status dot highlighted green, and the inactive are greyed out
with a red status dot. This process also time stamps the event for review. With the aid of the
selector dropdown, you can select to display “Present”, “Missing” and “All”. The status is updated
every 15 minuets from the messenger. It also will update with any button press. This process runs in
the background and never needs maintenance. The active messengers are the only ones that are
involved with the Emergency Event screen at the time of activation. Should a messenger become
active during an event, the CAREL will automatically add it to the event. To view the current state of
7.1 Automatic Roll Call
Menu > Roll Call
1. The Roll Call will appear.
2. Select the data set you wish to view. Selecting a display option, All, Missing, or Present
3. Touching a name will hyperlink to the profile attached to that name.
7.2 Push Roll Call
Menu >Roll Call
1. Touching the “Push Roll Call”
2. The CAREL will conduct a multicast of all messengers. The process time varies based on
number of messengers.
3. Screen will update.
NOTE: all communications will occupy a certain amount processing time that might tie-up the
access for messenger requests. Please limit these types of activity to a minimum.
Administration Options
This section will cover, Emergency event management, Messenger management, User
management, Request sub-menu options, Notice option management, Event option management,
User category management, Reports, General settings.
8.1 New Messenger set-up
Menu > Administration > New Messenger Set-Up
1. Power down Messenger
2. Connect to USB Cable. Power up Messenger.
3. Enter last 5 numbers of the Messengers serial number. Select name from drop-down list.
4. Press “GO” on “Transfer Settings to Messenger”.
8.2 Messenger Management
Menu > Administration > Messenger Management
1. Selecting the + will allow you to add a new messenger.
2. Selecting the pencil will allow you to alter the record.
3. Selecting the x will allow you to delete a current record.
8.3 User Management
Menu > Administration > User Management
1. Selecting the + will allow you to add a new messenger.
2. Selecting the pencil will allow you to alter the record.
3. Selecting the x will allow you to delete a current record.
4. Selecting the 4-squares icon gives access to changing the sub-menu choices.
5. Selecting the picture icon will allow you add a photo.

8.5 Notice Options Management
Menu > Administration > Notices
Changes to the availability of an option. This change will not remove the option residing on
previously configured Messengers. This change will apply to Messengers issued going forward.
1. Selecting the + will allow you to add a new Options
2. Selecting the pencil will allow you to alter an Option.
3. Selecting the x will allow you to delete a current Option.
8.6 User Category Management
Menu > Administration > User Category Management
1. Selecting the + will allow you to add a new Category
2. Selecting the pencil will allow you to alter a Category
3. Selecting the x will allow you to delete a current Category.
8.8 General Settings
Menu > Administration > General Settings
1. Organization Information: Enter Organizations Name
2. Remote Access: allows remote service access.
3. Request Forwarding: Allows one Messenger per category to receive requests.
4. Software Options: Config options to allow Messengers access to Lockdown options.
5. Network Setup: Permits connection of CAREL to network LAN via Wi-Fi.
6. Utilities: Forces manual shutdown of LoRa radios.
7. Panic Button Assignment.
8.4 Request Sub-menu Management
Menu > Administration > Request Sub-menu Options
Changes to the availability of an option and its priority. This change will not remove the option
residing on previously configured Messengers. This change will apply to Messengers issued
going forward.
1. Selecting the + will allow you to add a new Option
2. Selecting the pencil will allow you to alter an Option.
3. Selecting the x will allow you to delete a current Option.
8.9 Master Configuration File
Menu > Administration > Master Configuration File
1. Select “Load MCF file”
2. Insert Transfer Drive with MCF
3. Press the “File Load” button, select Yes.
4. Select OK
5. Select “Export MCF file”
6. Insert Transfer Drive with MCF
7. Press the “Export MCF” button, select Yes.
8. Select OK
8.10 System backup
Menu > Administration > System backup
User data attached to the messenger is available here. Attaching a photo, name, the default
location, Status, Nickname, and selecting the sub-menu choices associated with this Messenger.
1. Insert Transfer Drive into the USB port.
2. Press here to start backup.
3. backup Complete, remove transfer drive.
8.7 Reports
Menu > Administration > Reports
Selecting Badge Holder, Event type, start/stop dates, reports can be generated to view based
on activity and inputs.