1: PURCHASE AND SERVICE
1.1: WARRANTY/COMPLAINTS
•Cargokid provides a 10-year warranty against frame breakage caused by manufacturing defects.
•For all other components of the bike, a 2-year warranty is provided in accordance with legislation.
•However, wear parts such as brakes, tires, chains, sprockets, cables, gears, etc. are excluded. (Read
more about this in the accompanying service booklet)
COMPLAINTS WILL BE REJECTED IF
•The cause is incorrect assembly, lack of maintenance, overload, vandalism or damage caused by falls,
etc.
•The complaint is made after the expiration of the warranty period.
RECEIPT/INVOICE
•When you purchased your Cargokid bike, you received an order confirmation and invoice by email,
which should be saved and used in the event of a complaint.
•You are always welcome to contact our customer service at tel.: 70238260, who are always ready to
help you if you have any questions about your bike.
1.2: ELECTRIC BIKE BATTERY
•Your electric bike is equipped with the latest battery technology for electric bike batteries.
•A 2-year warranty is provided for electric bike batteries in accordance with Danish legislation.
Cargokid also provides a 3-month warranty on all our batteries.
•An electric bike battery requires maintenance. You should charge your electric bike battery at least
once a month to keep it in good condition. To ensure full battery power, the battery should be fully
charged before use. Optimal charging occurs at +20°C.
•The battery should not be stored in humid environments or exposed to direct contact with water.
After riding in heavy rain, it is recommended to check the battery for moisture and store the battery
at room temperature until it is free of any moisture.