Carlisle DINEX DuraTherm DXDUR2083 Installation and operation manual

Model: DXDUR2083 (208V, 3-Phase)
Table of Contents
Introduction .....................................................2
Safety...................................................................2
Installation.......................................................3
Operation Instructions.....................................4
User Interface.....................................................4
Error Conditions............................................6
Maintenance.......................................................6
Freight Damage Claims.....................................8
Dinex Warranty ..................................................8
For Service Information, call 1.888.673.4639
Please provide the following information:
• Model number
• Serial number (from bottom of unit)
Manual No. DURII_2021A
© 2021 CFS Brands
Oklahoma City, OK 73131 www.carlislefsp.com |
800-654-8210

DuraTherm
™
2
INTRODUCTION
Congratulations! You have purchased the new
Dinex
®
DuraTherm
™
Induction Charger. Your
Dinex
®
DuraTherm induction heated base
system, when used within a controlled hot
food trayline process and covered with Dinex
®
insulated domes, will keep hot plated food
between 60 to 90 minutes depending on
menu, initial temperature of food and plate.
To operate, power up your Dinex
®
DuraTherm
™, place an induction base on the
charge top area, and the charge cycle will
automatically run. The induction base is ready
to use at the end of the charge!
Please read this manual for helpful guidelines
on how to use your new equipment. Also refer
to ourinstructional videos for proper use, care
and maintenance, at the link
https://assets.cfsbrands.com/Dinex/induction-
operation-tips.html
or follow the QR code below
Should youhave any questions concerning the
equipment,please call Dinex
®
Service at
1.888.673.4639.
! Caution : for your safety, it is imperative that you read
the instructions for use and the warnings set forth on
the next page.
The equipment is for commercial use in the
foodservice industry. It provides maximum
induction heating compatible with Dinex
®
bases. Use with Dinex
®
DuraTherm and
SmartTherm bases only.
SAFETY
The instructions contained in this manual
provide important guidelines for the
equipment user regarding correct and safe
installation. Particular attention should be
paid to the precautions given in various parts
of this manual. Do not attempt to repair this
equipment. Repairs must be performed by
authorized personnel only.

DuraTherm
™
3
The following practices are prohibited with the charger and bases. Failing to follow
these instructions may cause serious personal injuries, including burns or shock from
fire or electrocution, or death. It is imperative that you visit our website at
www.carlislefsp.com to view a full list of instructions for safe operation of the system.
Do not put the base in a
microwave.
A microwave will damage the
base and cause a fire risk.
Do not stack the bases on the
charger. Charge only one base at
a time. Do not stack charged
bases.
Stacking the bases will damage
the bases and cause a fire risk.
Use dry, room temperature
bases. Do not allow water near
the charger. Do not use damaged
bases. Do not leave bases
unattended on charger. Only heat
bases in DINEX Induction
Chargers.
Allowing water near the charger
may cause a fire or electric
shock. Heating a base outside
DINEX induction chargers may
cause a fire.
WARNING
Not
Microwave
Safe

DuraTherm
™
4
INSTALLATION
SET UP
1.
Carefully remove any packing material
from the induction charger and check
loose packing material for small parts
or accessories. Inspect the charger for
concealed damage before placing
packingmaterial aside. Keep the
packaging until you are confident with the
equipment performance.
2.
The DuraTherm™ induction charger is
equipped with a locking plug. This plug
is part of a system that will protect you
from injury in the event of an electrical
malfunction inside the unit. Be sure the plug
is fully plugged into a matching socket that
is properly grounded.
! ATTENTION: DO NOT cut or break off the
largerangledprongonthisplug,or changethe
plug or power in anyway. Doing so will create
a safetyhazard and also void thewarranty.
3. MAKE SURE THAT INCOMING
VOLTAGES MATCHES THE CHARGER
REQUIREMENTS. A product identification
label on the bottom of the unit specifies
the operating voltage, current,
frequency, phase, and maximum
wattage of the charger. Plugging or
wiring the charger intoless voltage than
the charger is rated may significantly
decrease the performance
of the unit or damage internal electrical
components.
4.
Do not place foreign objects on the
charger,or between the Dinex base and
the chargersurface. Foreign objects may
heat within the induction field and cause
damage to thecharger surface and/or
base.
5. Do not use any DuraTherm™ charger that has
a damaged cord or plug.Consultthe warranty
andfollow theinstructionsfor service.
6.
Donot let thepower cord touch hot surfaces.
7.
The center of the charger may get hot to the
touch after hours of continuous use. Use
caution when loading and unloading bases.
8.
The charger requires ample air flow to cool
the internal electronic components. Air is
pulled in from the bottom of the unit from
the front and sides, and exhausted towards
the rear of the unit. Assure that nothing
obstructs the airflow about all four sides of
the unit. Allow at least two inches from a
wall or partition.
9.
A dedicated electrical outlet is required for
EACH DuraTherm™charger.
! IMPORTANT: Every installation site has
differentelectrical wiringrequirement.Because
manydifferentlocalcodesexist,itistheowner
and installer’s responsibility to comply with all
federal, state, and local codes. Dinex
®
is not
responsible for any consequential damages,
eitherexpressedor implied,asaresultof

DuraTherm
™
5
failuretocomplywithinstallationrequirements.
! CAUTION: Please do not attempt to open
the charger or perform service of any
kind. This product can only be serviced
by a Dinex
®
Authorized Service Agent or
designated Dinex
®
personnel. Contact
Dinex
®
at 1.888.673.4639 for service
information.
! CAUTION: Any installation not matching the
requirements discussed in this manual will
automatically void the product’s warranty.
INSTALLATION
1.
The DuraTherm
™
Charger can be installed
on top of a flat, level countertop or shelving,
being careful to maintain at least two
inches of clearance on all sides of the
charger for cooling. Do not place over
paper or loose material that may inhibit air
flow into the bottom air intakes. Consider
the Dinex
®
Induction Stand (Accessory
product) DXPICTABLEM (Mobile with
casters) DXPICTABLE (Not mobile).
2.
The charger must be plugged into a
grounded 208V, 3-phase, 20A receptacle.
Check rating plate on the charger to verify
correct voltage.
! IMPORTANT: Each charger should be
connected to its own dedicated circuit.
They should not be connected to circuits
sharing compressors or other heavy current
draw devices (i.e. plate heaters, steam
tables, etc.)
3.
Donot move the DuraTherm
™
Charger when
it is electrically connected.
4.
An air filter is mounted to the bottom of
the unit. Assure it is seated and free of
excessive debris or grease.
DuraTherm Induction System
1.
Make sure that your DuraTherm
™
Charger
is plugged into an energized circuit
as described in the previous section.
This should be a dedicated circuit, not
shared with any devices utilizing motors,
compressors, or components requiring a
heavy current draw.
USER INTERFACE:
POWER key will turn the unit on and off.
LCD Display provides feedback on the
status of bases charging and equipment
operation.
2.
The DuraTherm
™
Charger is turned on by
pressing the POWER button on the right
front of the user interface for 2 seconds
until the LCD display lights up and 1
audible beep is heard. The LCD display will
show “WAITING FOR BASE” indicating the
DuraTherm
™
Charger is turned on and
ready for use.
OPERATION
INSTRUCTIONS

DuraTherm
™
6
3. Place a Dinex® DuraTherm or
SmartTherm base on the charger within
the positioningrails. Assure the base is
seated flat on the top. Charging will
start automatically .
4.
The LCD display will show “CHARGING”
and a status bar that will increase through
the charging process until filled when a
base is fully charged. If the base is
removed prior to the status bar being
completely filled, the base will not be fully
charged and may result in a lower delivery
temperature.
! INFORMATION: The display will flash
“BASE NOT READY” and you will hear
continuous beeps for 5 seconds if you
remove the base before it is fully charged.
! INFORMATION: To prevent overheating
a base, the charger will not reheat a base
until sufficient cooling time has elapsed –
even if the base was removed before
theinitial charge completed. “Reheat
Later” will appear in the LCD display if
insufficient time has elapsed between
charges.
5.
If the phrase “WAITING FOR BASE”still
appears after placing a base on the
charger,remove the base and reposition –
assuring the base is seated flat to the top,
and within the positioning rails.
6. After the status bar is completely filled the
charger will display “BASE READY”and
will beep 4 times indicating that base is at
full charge. A DuraTherm base will usually
charge completely in 15 seconds. A
SmartTherm base will usually charge in 10
seconds. Only a DuraTherm base will provide
maximum performance. Low incoming voltage
may increase charge time.
! INFORMATION Fluctuations in voltage may
affect heating time.
7.
If the charger sees no activity for 2 minutes,
it will beep 2 times and turn off.
8. Poweroff theDuraTherm
™
Charger by
depressing the POWER button for 2
seconds until the LCD display turns
off.

DuraTherm
™
7
ERROR CONDITIONS
Error Codes will be indicated by a messageon the
LCD display. The code will remain on the display
until the problem is fixed and the charger is turned
OFF and ON again.
If the error persists, call the Dinex® Service Department
at 1.888.673.4639.
Error: Internal Temp Too High, Clean Air Filter
Cause: Internal temperature of the charger is too high.
The environment it too hot or the unit does not have proper
airflow.
Solution: Turn the charger off and allow the unit
to cool. Inspect the air filter and clean if needed.
Remove any obstruction that prevents proper airflow.
Error: Input Voltage Low/Overload
Cause: Input voltage or frequency not within
the proper range as noted on the unit
nameplate.
Solution: Turn the charger off. Check the input
voltage and frequency of the dedicated
circuit being used. Only use with circuit
that provides the proper power.
Error: E0 Base Detection Error
Cause: The charger is not capable of detecting
a base on the surface.
Solution: Call Dinex Service at 1.888.673.4639.
Error: E2 RFID Error
Cause: The RFID reader or antenna is not able
to read the tag and charge the base.
Solution: Call Dinex Service at 1.888.673.4639.
MAINTENANCE
DURATHERM™ CHARGER CLEANINGINSTRUCTIONS
1. Unplug the charger before cleaning. Do not
submerge the charger in water. Do notsplash or
pour water onto the charger’s control panel or into
intake/outlet vents. Possible shock hazard may
result, and the charger may be damaged.
2. The heating surface is a high strength composite
material. Please use appropriate care in handling
and cleaning
3. Do not use steel wool or abrasive cleaners or
chlorinated cleaners on the charger.
4. Wipe the entire charger off with a damp cloth and
mild detergent. Dry the charger before connecting it
to its electrical source.
AIR FILTER
1. Inspect the mesh air filter on the underside of the
unit each day. If soiled, remove the filter and
wash with hot water, dish washing detergent and
a scrub brush. Cleaning in a dishwasher is not
recommended. Dry and reattach to the unit
before operating.
2. If using the unit daily, the recommended filter
replacement period is ever 6 months. The
preprogrammed message “MAINTENANCE
REPLACE AIR FILTER” will show on the
display every 6 months as a reminder. To clear
this message, simply turn the unit OFF and ON
again.
3. Replacement filters can be ordered item. Call
customer service at 1.888.673.4639 item
number DX103307
WARNING: Never spray, wash or use excessive
water on the charger. Before cleaning it is necessary to
unplug power plug.
Do not use the charger if the top is broken or cracked.

DuraTherm
™
8
• Never use the charger as a work surface or
cutting board.
• Never attempt to heat anything other than a
Dinex
®
8x1-Series Smart base.
DURATHERM BASES
• DX1411003- Onyx
• DX1411061 –Cranberry
• DX1411050 - Midnight Blue
• DX1411084 –Sage
• DX1411031 –Latte
• DX1411044 –Steel Grey
AFTER WASHINGBASES, STORE IN DINEX®
DRYING RACK.
• DXIBDRS/90 - HOLDS 90 INDUCTION
BASES
• DXIBDRS/180 - HOLDS 180 INDUCTION
BASES
• DXIBDRS/270 - HOLDS 270 INDUCTION
BASES
Your DuraTherm™Induction Charger was
carefully inspected and packed before leaving
our factory.Thetransportationcompanyassumes
full responsibility for the safe delivery of this
equipment. Dinex
®
cannot assume responsibility
for damage or loss incurred in transit. Visible
damage or lossshould be noted on the freight bill
and signedby the personmakingthe delivery.
Afreightclaimshouldbe filedimmediatelywiththe
transportationcompany.If damageisunnoticedor
concealed until the equipment isunpacked, notify
the transportation companyimmediately and tell
them you want to file a concealed damage claim.
This must be done within fifteen (15) days after
delivery was made. Be sure to retain all packing
materialsandcartons.
! ATTENTION: Use of this symbol identifiesa
potentially hazardous situation which, if not
avoided, may result in damage to the
machine or injury to the operator.
FREIGHT DAMAGE
CLAIMS

DuraTherm
™
9
Use of other than genuine Dinex
®
replacement parts or service work
performed by other than authorized Dinex
service agents will void the warranty.
• Do not use corrosive cleaners on
theequipment. Use only mild
detergents.
DINEX® WARRANTY
These Warranties cover the following Dinex
International, Inc. (“Dinex”) equipment products
(the “Warranted Products”):
• Rethermalization Equipment Products
• Induction Heating System Products
(excluding Induction Bases covered under
separate warranty )
• Milk Cooler Products
• Ice Cream Freezer Products
• Air Curtain Refrigerator Products
• Blast Chiller Products
• Hot/Cold Food Counter Products
• Plate, Rack and Tray Dispenser Products
• Plate Heater Products
• Base Heater Products
• Drying and Storage Rack Products
• Starter Station Products
• Conveyor Products
• Tray and Other Cart Products
Warranted Products also includes any other
EquipmentSystemProductsidentifiedon Dinex’s
website(www.dinex.com) fromtime to time.
Standard Warranty. Except as indicated
otherwise below, Dinex warrants that the
Warranted Products will be free from defects in
title, material and workmanship under normal
use and service and will perform substantially
in accordance with Dinex’s written technical
specifications for the Warranted Products
(as such specifications exist on the date the
Warranted Products are shipped) (the “Product
Specifications” ) . This warranty covers
both parts and labor and is available only to
end-users (the “Customers”) that purchase
the Warranted Products from Dinex or its
authorized distributors. For the purpose of
these warranties, a defect is determined by
Dinex after its good faith investigation.
Dinex Software. In addition to the other
warranties set forth herein, with respect to
Dinex’s licensed software, Dinex warrants that
it has the right to license or sublicense the
software to Customer for the purposes and
subject to the terms and conditions set forth in
Dinex’s standard terms and conditions.
Supplies and Accessories. Dinex’s warranty
for its supplies and accessories that are
shipped with Warranted Products is covered
by a separate warranty statement, which is
available at www.dinex.com.
Services. Dinex warrants that any service it
provides to Customer will be performed by
trained individuals ina workmanlike manner.
DURATION
Dinex provides a one year warranty for the
Warranted Products*. The warranty period
begins on the date the Warranted Products

DuraTherm
™
10
are shipped to Customer. The warranty period
for any Warranted Product or part furnished to
correct a warranty failure will be the unexpired
term of the warranty applicable to the repaired
or replaced Warranted Product.
REMEDIES
If Customer promptly notifies Dinex of
Customer’s warranty claim and makes the
Warranted Product available for service, Dinex
will, at its option, either repair or replace (with
new or exchange replacement parts) the non-
conforming Warranted Product or parts of the
Warranted Product. With respect to Dinex’s
licensed software, Dinex will, at its option,
either correct the non-conformity or replace
the applicable licensed software. Warranty
service will be performed without charge from
8:00 a.m. to 5:00 p.m . E S T, Monday - Friday,
excluding Dinex holidays, and outside those
hours at Dinex’s then prevailing service rates
and subject to the availability of personnel.
With respect to Dinex’s warranty for the
services it provides to Customer, Customer’s
exclusive remedy shall be the re-performance
of the services by Dinex. The foregoing
remedies are Customer’s exclusive remedies
and Dinex’s sole liability for warranty claims
under this warranty statement. This exclusive
remedy shall not have failed of its essential
purpose (as that term is used in the Uniform
Commercial Code) as long as Dinex remains
willing to repair or replace defective Warranted
Products within a commercially reasonable
time after being notified of Customer’s warranty
claim.
LIMITATIONS
THESE WARRANTIES ARE EXCLUSIVE AND IN
LIEU OFALL OTHER WARRANTIES, WHETHER
WRITTEN, ORAL, EXPRESSED, IMPLIED OR
STATUTORY. EXCEPT AS PROVIDED HEREIN,
NO EXPRESS OR IMPLIED WARRANTIES,
INCLUDING BUT NOT LIMITED TO IMPLIED
WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE,
QUIET ENJOYMENT, SYSTEM INTEGRATION
AND DATA ACCURACY, WILL APPLY. THERE
ARE NO WARRANTIES THAT EXTEND BEYOND
THOSE DESCRIBED IN THIS DOCUMENT
AND NO PRIOR STATEMENTS BY ANY OF
DINEX’S REPRESENTATIVES SHALL MODIFY
OR EXPAND THESE WARRANTIES. DINEX AND
DINEX’S AFFILIATES AND REPRESENTATIVES
SHALL HAVE NO LIABILITY TO CUSTOMER
FOR (1) ANY SPECIAL,PUNITIVE,INCIDENTAL,
INDIRECT OR CONSEQUENTIAL DAMAGES
ARISING OUT OF OR IN CONNECTION WITH
THE WARRANTED PRODUCTS, REGARDLESS
OF WHETHER SUCH LIABILITY SHALL BE
CLAIMED IN CONTRACT, TORT, EQUITY
OR OTHERWISE, (2) ANY ASSISTANCE NOT
REQUIRED UNDER DINEX’S QUOTATION
OR (3) ANYTHING OCCURRING AFTER THE
WARRANTY PERIOD ENDS.
DINEX’S STANDARD WARRANTIES ONLY
APPLY TO END-USER-PURCHASERS
LOCATED IN THE UNITED STATES AND
CANADA. ANY SALE TO END-USER-
PURCHASERS OUTSIDE THE UNITED
STATESAND CANADA WILL BESUBJECT
TOCOMMERCIAL TERMS SPECIFICALLY
AGREED BY DINEX AND THE END-USER
PURCHASER.DINEX MAKESNO WARRANTY,
EXPRESS OR IMPLIED, TO END-USER-
PURCHASERS OUTSIDE THE UNITED
STATES OR CANADA UNLESS OTHERWISE
EXPRESSLY AGREED IN WRITING.
These warranties do not apply to, and Dinex
shall not have any obligation to Customer
hereunder with respect to, any warranty claim
resulting from or arising out of: (i) normal wear
and tear; (ii) damage caused by shipping or
accident; (iii) damage caused by improper
installation, repair or alteration not performed
by Dinex; (iv) the use of the Warranted Product
in combination with any software, tools,
hardware, equipment, supplies, accessories or

DuraTherm
™
11
any other materials or services, not furnished
by Dinex or recommended in writing by Dinex;
(v) the use of the Warranted Product in a
manner or environment, or for any purpose,
for which Dinex did not design or license it, or
inconsistent with Dinex’s recommendations or
instructions on use including, but not limited
to, power supply requirements identified in
Product Specifications; (vi) any alteration,
modification or enhancement of the Warranted
Product by Customer or any third party not
authorized or approved in writing by Dinex;
(vii) Warranted Product manufactured to meet
customer specifications or designs; or (viii) any
accessories or supplies or other equipment
or products that may be delivered with the
Warranted Product.
In addition, these warranties do not cover: (i) Any
defect or deficiency (including failure to conform
to Product Specifications) that results, in whole
or inpart, from any improper storage or handling,
failure to maintain the Warranted Products in the
manner described in any applicable instructions
or specifications, inadequate backup or virus
protectionor any causeexternal to the Warranted
Products or beyond Dinex’s reasonable control,
including, but not limited to, power failure and
failureto keepCustomer’s sitecleanand free
of dust, sand and otherparticlesor debris; (ii)
the payment or reimbursement of any facility
costs arising from repair or replacement of
the Warranted Products; (iii) any adjustment,
such as alignment, calibration, or other normal
preventative maintenance required of Customer;
and (iv) expendable supply items.
SmartTherm and Duratherm Induction Chargers
are Warranted for two years.

DuraTherm
™
12
Notes:
©2020 Carlisle FoodService Products | Oklahoma City, OK 73131 | www.carlislefsp.com | 800.654.8210