Carlos Silva SAR plusCOM User manual

S
SA AR R p pl lu us sC CO OM M
Alarm equipment for lifts
Installation guide
Release 3
DC83501Q01
*DC83501Q01*
DT0450902
ENGLISH

SAR plusCOM is a lift alarm equipment conforming to EN81-1/2, EN81-28:2003 and
EN81-70:2003 standards. The equipment uses a TBR21 direct telephone line and an ITE-
CA-001 interface as communication media.
It includes all the elements required for remote programming of the parameters in the
equipment and remote surveillance of the lift (Hidra protocol) through the telephone line:
oHands-free 2-way voice communication from the car, roof and under-car, with a
rescue service. It can be activated from the car or from the rescue service. It includes
the alarm filter and its steps and the alarm battery control (EN81-28).
oPeriodic automatic test calls (EN81-28).
oPassword-protected running parameters (CAM) (EN81-28).
oIntercom in the machine room (two-wire) (EN81-1/2).
oYellow service light as confirmation of alarm initiated and green service light as
confirmation of alarm validated (EN81-28).
oAlso, the equipment includes a synthesized voice message, audible in the car, to
indicate that the call is in progress (EN81-70).
oBesides, SAR plusCOM can synthesize voice messages on arrival at the floor or about
the lift status. The installer can activate this function.
Table of Contents
1 -Device description ........................................................................................................ 4
2 -SAR plusCOM configuration........................................................................................ 5
3 -Installation test.............................................................................................................. 6
4 -Definitive phone number configuration...................................................................... 8
5 -Voice synthesiser........................................................................................................ 10
Annex 1 SAR plusCOM WIRING……………………………………...13
Annex 2 SAR plusCOM MANUAL COMMANDS…………………...14
Annex 3 SAR plusCOM EN-627 CODE TABLE……………………16
Annex 4 SAR plusCOM FAULT DIAGNOSTICS ……………..……17
Annex 5 SAR plusCOM AUTONOMOUS INSTALLATION ………18
6 -NOTES......................................................................................................................... .19
NOTE FROM THE MANUFACTURER
Carlos Silva SA shall not be responsible for any claims for damages or costs derived from failure to comply with
the instructions in this manual or use of the alarm equipment other than what is described in this manual.
SAR plusCOM is a lift alarm equipment which works connected to a standard TBR-21 / ITE-CA-001 telephone
line. In other conditions (excessive noise, signal loss, distortion, lines with non-standard signalling, etc.) correct
operation of the equipment is not guaranteed.
This quick guide is a general guide that offers a process for checking the installation of the equipment. For further
details on the various operating modes and the rest of the operations, see document SAR plusCOM installation
manual.
The information contained in this document may change without warning. Except for what is permitted by
copyright laws, reproduction, adaptation or translation of this manual is prohibited without written authorization.
®C a r l o s S i l v a is a registered trademark of Carlos Silva SA
Hidra, SAR plusCOM and SARlink are products owned by Carlos Silva SA

SAR plusCOM alarm equipment installation guide
C a r l o s S i l v a S A 3/20
Manual instalación SARkompak SP r0
Rev. 0
10/04/2007
0,5s
0,5s
Innovations with regard to previous systems
oRecording and playback of a voice message to identify the facility (maximum 16
seconds).
o8 languages preloaded synthesis and selectable menu.
oAbility to compose a menu synthesis multilingual
oLevels of adjustable volume menu by removing the adjustment potentiometers
processed by a digital audio.
oAbility to enable the intercom of engine room to make calls outside (0 to request
marking tone).
oSpeed in PC mode large capacity: Communication with SARLINK through high-speed
FSK modulation. (Requires that the modem is the PC version v4.5 or higher).
oValidation request message and confirmation of connection to the car.
(v2.7 or higher version).
oConnect up to 4 lifts with only one phone line. (Since version v2.7 without extra wires
between lifts, only the phone line connected in all the SAR devices.
oSince v2.7: Ability to make test calls without needing to validate it. (parameter #55).
News in V3.1 (June-2020)
otest call failure Indication (according 4.2.1 of EN 81-28:2018)
1s 1s
YELLOW GREEN YELLOW GREEN YELLOW GREEN YELLOW GREEN
oAdjustable Bypass of alarm call filter to allow of alarm system checking.
Parameter *57.
oLow battery or battery disconnected indication in the COP LEDs. Parameter *56
oCompatibility with P100 for alarm calls and periodic test.
1s
1s
1s
OFF OFF
OFF OFF

SAR plusCOM installation guide
4/20 C a r l o s S i l v a S A
1 - DEVICE DESCRIPTION
SAR plusCOM is provided installed inside the car operation panel. The only wiring
operation to be done is connect it with the patch cords that come from the inspection
box.
The device includes a microphone, a speaker for the communication, two service lights
(yellow and green) and an integrated alarm push button.
J2
Battery / Autonomous supply
▪12V / 600mA/h HT (high temperature) battery connector
J3
Hidra Bus Connection
▪Connected with the inspection box for the power supply and communicating with the controller Hidra
J6
External buttons
▪Intercom: it comes from the machine room alike the telephone line
▪Under-car / car roof push button: they are connected in parallel and wired to the input Under-car
button for making alarm calls not conditioned with car status
▪MultiSAR bus: three connector are foreseen in the flat hose for connecting with other SAR plusCOM
devices and sharing the telephone line
(In V2.7 version or higher, the car switching is possible without the MultiSAR wiring)
J7
Alarm call pushbutton and Yellow/Green lights (EN81-28 compliance)
▪Connected with the inspection box for the power supply and communicating with the controller Hidra
(each output Max.100mA)
Remote
Optional repeaters RJ45 connection
▪Allows the connection of audio repeaters to the car roof or under car
J8
Telephone line
▪Telephone line socket and line earth protection from TBC30 card

SAR plusCOM installation guide
C a r l o s S i l v a S A 5/20
2 - SAR plusCOM CONFIGURATION
To set the SAR plusCOM only must establish the position of switches block Prog.
1 2 3 4 5 6
ON DIP
prog.
SW1 MICROPHONE
Allows you to connect and disconnect the
microphone built into the computer.
SW1
Internal microphone enabled
ON
Internal microphone disabled
OFF
SW2 SPEAKER
Allows you to connect and disconnect the
built-in speaker on your computer
SW2
Internal speaker enabled
ON
Internal speaker disabled
OFF
SW 3/4 CABIN SELECTION
These selectors are only used in multi-SAR mode. If only one device is connected to the
line, must remain on OFF.
The selection of cabin allows multiple devices to share a single telephone line. This
requires to number the lifts from 1 to 4 correspondingly. The cabin number 1 will serve
all incoming calls and manage the diversion of the call to the rest of lifts.
Likewise, if one car needs to make a call, it will notice to the rest of lifts to keep clear the
line.
With firmware version v2.7 or higher, it’s not necessary to wire the multi-SAR bus
(COM1, 2 & 3) to share the phone line between any other lift. Please find the label in the
SAR device and check the firmware version in order to determine if you need to wire it or
not.
SW5/6 MASTER & SLAVE MODE
Allows to connect and disconnect the communication Bus DOMOBUSII.
There’s only two possibilities:
SW5
SW6
Only one device connected to the line or slave device on a shared line
OFF
OFF
Master equipment on shared line
ON
ON
# Lift
SW3
SW4
1
OFF
OFF
2
ON
OFF
3
OFF
ON
4
ON
ON
The audio from Remote connector is always ON, regardless of the position of
these switches.
SOFT ≥ v2.7 NOT NECESSARY
TO WIRE Multi-SAR bus
SOFT < v2.7 IT’S NECESSARY
TO WIRE THE Multi-SAR bus
The telephone line must be
connected to all the boards.

SAR plusCOM installation guide
6/20 C a r l o s S i l v a S A
3 - INSTALLATION TEST
Step ONE
VERIFICATION
Before starting any operation with the SAR plusCOM alarm equipment, the following
points should be checked:
•An analogue telephone line is operative on the end terminals of the SAR plusCOM J8
connector (50VDC approximately)
•The under-car alarm push button is placed and wired
•The machine room intercom is installed and connected (if included)
•SAR plusCOM DL1 led (red) is flashing →Hidra bus is active
•If the End of alarm contact is closed (J6-4/J6-6) you will hear “valid” from the SAR
speaker” in order to confirm the action.
Step TWO
PROGRAMMING A PROVISIONAL TELEPHONE NUMBER
•Establish communication with SAR plusCOM using one of the following
possibilities:
−With a mobile phone, dialling the SAR plusCOM telephone number
−With the intercom (telephone handset) in the machine room
−Connecting a telephone handset between terminals 7 and 8 of J6 and pick it up
•Enter CAM code
Command     -- (Default CAM code = 0000)
Command
SAR plusCOM
says
Dial CAM
SAR plusCOM
says

➔

➔

➔

   
<DIAL>
    
<VALID>
From this moment and until the communication ends (hang up), any parameter of the
equipment can be checked out or modified.
•Enter a provisional alarm phone number
Command     -- (Programming phone number #1)
Command
SAR plusCOM
New TEL1
SAR plusCOM
Repeat
TEL1
SAR plusCOM

➔

➔

➔

➔

➔

   
<DIAL>
 ..  
<REPEAT>
 ...  
<VALID>
Check out programmed number:
Command
SAR plusCOM says

➔

   
<NINE ... TWO>
Prior to checking out any stored parameter, CAM code must have been entered during the
same call. If communication has been lost and re-established, CAM code should be entered
again.

SAR plusCOM installation guide
C a r l o s S i l v a S A 7/20
•End communication (hang up)
Command    -- (Force to end connection)
Command
Alarm device

➔
finishes
  
communication
Step THREE
ALARM CALL
•Making an alarm call from the car
With the controller under inspection, press the alarm push button of the car operation
panel.
Check that keeping it pressed, the yellow light remains lit up. A few seconds later, the
green light starts to flash and you hear through the car speaker the message Calling,
please wait meaning that the call is in progress.
•Reception of an alarm call
The call made by the SAR plusCOM will be received on the telephone number configured
in Step ONE.
After picking up the telephone to answer the alarm, a message* will indicate whether the
call needs to be validated, if so, press  within 15 seconds approximately, the green
light remains fixed, you will hear a message* confirming that the connection with the car
is done and the conversation can take place between the car and the telephone.
*These messages are only available with a SAR with firmware v2.7 or higher.
•End communication (hang up)
To finish the communication from the telephone, the command    has to be sent to
the SAR PLUSCOM.
Step FOUR
MAKE A CALL FROM THE EXTERNAL BUTTONS
•Alarm call from the car roof button
Repeat Step THREE making a call from the alarm button inside the inspection box (yellow
button).
•Alarm call from the under-car button
Repeat Step THREE making a call from the alarm button installed under the car (yellow
button).
On some fixed telephone lines, the side of the line that has received the call remains engaged
until the calling phone hangs up or a minute has passed. To avoid this situation, SAR
plusCOM will hang up by end of conversation time or when it receives a signal from the
telephone company one minute later

SAR plusCOM installation guide
8/20 C a r l o s S i l v a S A
4 - DEFINITIVE PHONE NUMBER CONFIGURATION
Once the test is completed, the definitive values that will determine SAR plusCOM
operation have to be configured: car voice synthesizer activation, rings before picking up,
test call, etc.
This configuration may be carried out manually or automatically via the SARlink software.
To configure manually the device for fulfilling the EN81-28:2003 standard follow the
following steps:
Step ONE
DATA GATHERING
Prior to the definitive configuration, it is recommended to write down all the values
needed. The following table shows parameters required for a standard installation:
Command
Value to be configured
EN81-28
Description
  
Identifier
   
Alarm phone number #1
   
Alarm phone number #2
   
Alarm phone number #3
   
Alarm phone number #4
   
Roof & under-car phone number
   
Test call phone number #1
   
Test call phone number #2
  
Access code modification (CAM)
Step TWO
PARAMETER CONFIGURATION
•Establish communication with SAR plusCOM and enter CAM code
As explained in Step TWO of the installation test (page 6).
•Program the parameters of the previous table with the values written down,
following the procedure used to program the test telephone number
−If there are not 4 available alarm phone numbers, it is advisable to repeat them so every
parameter from 21 to 24 is configured.
−The roof & under-car alarm phone number (parameter 25) is designed to be configured with
the telephone number of the maintenance company.
−If there are not 2 available test phone numbers, it is advisable to configure the same number
in both parameters (26 & 27).
−For compliance with EN81-28, the Wait For End of Alarm mode must be configured to 1 and
the next test call at 3 days maximum (with SARLINK)
If the configuration is carried out via a phone call (not the intercom), just before 4 minutes of
communication, SAR plusCOM device generates some beeps meaning that the
communication time limit is approaching. Press  on the phone keypad to extend to another
4 minutes. This process should be carried out every 4 minutes (parameter 35).

SAR plusCOM installation guide
C a r l o s S i l v a S A 9/20
•CAM code verification
It is recommended to verify the CAM code if the default CAM code has been modified. A
mistake during the changing process may leave the SAR plusCOM device inaccessible for
further actions. To check out the CAM code:
Command
SAR plusCOM says

➔

  
<Number1 Number2 Number3 Number4>
If the value indicated is not correct, re-program parameter 5 and check out its value
again.
•End communication (hang up) (    )
SAR plusCOM device includes a complete set of parameters that fulfils the operation
configuration. Its default values are considered valid for most situations. For further
information, refer to SAR plusCOM installation manual.
Step THREE
PERIODIC TEST CALLS (optional)
Receiving test calls with SARLINK.
After setting the test call phone number in parameters 26 and 27, force a test call by
entering the command *99# via intercom or telephone.
Inmediately after hanging up, the SAR plusCOM device will call to the number
programmed in parameter *26.
When SARLINK receives this call, it will register the call and set the time for the next test
call within the range set in the application.
Receiving tests calls manually or without validation from the receiving central
(From V2.7)
There is the possibility of receiving the test callas using a telephone or a receiving central
simply identifying the incoming number without knowing the validation protocol and
rescheduling of the test call.
To do it this way you should:
▪Introduce the desired telephone number in parameter *26.
▪Set parameter *55 to 1 (test w/out validation).
▪Hang up pressing: *0#
Then, the SAR plusCOM device will make the first test call after three days.
The SAR will call at each number set in parameters 26 & 27, and will do the number of
attempts set in *44 parameter.
At the end of this document all manual commands are shown. These parameters may be
used to make the final adjustments to the equipment operation to suit the requirements of the
maintaining company. More detailed information is explained in the k SAR plusCOM
installation manual.
Pay close attention setting the attempts for test calls, as in test calls without validation (*55
set to 1)the SAR unit will exhaust all retries.
It’s reccomended to set the attempts to 0, and introduce only one phone number in parameter
*26, leaving the *27 empty.

SAR plusCOM installation guide
10/20 C a r l o s S i l v a S A
5 - VOICE SYNTHESISER
Since the SAR plusCOM equipment is connected to the communication bus of a
HIDRAsystem controller, it has the capacity to generate voice messages through the
speaker located in the car, acting as a car voice synthesizer, informing passengers about
the position and status of the lift.
This function can be activated modifying the parameter 40. This function adds features to
the lift and complies the EN81-70:
•Establish communication with SAR PlusCOM and enter CAM code
•Modify parameter 40
Command
SARplusCOM
Command
SARplusCOM
Repeat
SARplusCOM

➔

➔

➔

➔

➔

   
<DIAL>
 
<REPEAT>
 
<VALID>
•End communication (hang up) (    )
5.1
CAR SYNTHESIZER LANGUAGE
Both the language of the synthesis, as the messages are selectable through
programming parameters can be different each other.
SAR plusCom incorporates from factory 7 languages for information on car and for the
programming messages.
Car messages Programmation messages
       
Nº
Language
1
Spanish
2
Catalan
3
Basque
4
English
5
Portuguese
6
French
7
Italian
8
Empty
Nº
Language
1
Spanish + English
2
Catalan
3
Spanish
4
English
5
Portuguese
6
French
7
Italian
8
Empty
In case of special languages or messages (on request and subject to availability), the
distribution of positions of the languages can not match that shown in this manual.
Please look up the information sheet attached to the controller manual or SAR plusCom
device.

SAR plusCOM installation guide
C a r l o s S i l v a S A 11/20
5.1
MULTILINGUAL SYNTHESISER
If you want the multilingual messages in car, should select the languages in the desired
order, for example, if you want to configure messages in Spanish-English should enter:
command
SARplusCOM
command
SARplusCOM
command
SARplusCOM

➔

➔

➔

➔

➔

   
<DIAL>
  
<REPEAT>
  
<VALID>
Another example, to select Spanish as their first language, after English and French then
type:
Command
SARplusCOM
command
SARplusCOM
command
SARplusCOM

➔

➔

➔

➔

➔

   
<DIAL>
   
<REPEAT>
   
<VALID>
5.2
ADJUSTING VOLUME LEVELS
The volume of microphone, cabin speaker and synthesizer can be adjusted through the
menu (parameters 47, 48 and 49). We have abolished potentiometers adjustment of the
SAR device by a digital audio processing.
The user has 10 different volume levels for microphone, speaker and synthesis:
Lowest
level
Highest
level
0
1
2
3
4
5
6
7
8
9
The night volume (adjustable through SARLINK) will fade 10dB the value adjusted in the
parameter 49. By SARLINK you can adjust the volume of night time.
In combinations of two or three languages, correspondence between message and reaction of
the controller may not match exactly. For example: "Doors closing, Cerrando puertas” when
the controller has already finished close.
Adjusting the volume level of the synthesis of plant to 0 does not disable the floor
synthesis. To disable it, set the parameter 40 to 0.

SAR plusCOM installation guide
12/20 C a r l o s S i l v a S A
6
Identification message
The SAR plusCOM unit allows the recording of a message to identify the installation on an
alarm call. The recording of that message should be done by intercom and / or telephone. (It is not
possible by SARLINK)
The person attending the emergency call from the telephone, the rescue center, or
similar, once off and validated the call (only if *39 is different of 0), the first thing it will
hear is this message, providing the location of the emergency.
The process for recording is as follows:
Command
SARplusCOM
says…
Say...
(For example…)
Finish the
recording
SARplusCOM
says…

➔

➔

➔

➔

   
<Biiiip...>
“265th Kimbolton Ave”
#
<VALID>
Once the message is recorded, you can hear it by pressing *80* and rewrite all times as
you want, repeating the process described above.
Receiving an alarm call with an identification message recorded:
The maximum length of the message is 16 seconds. Please, remember to end the
recording by pressing # to avoid delays between the end of the message and the
reception of the audio from the car operation panel.
SAR ALARM
CALL REQUEST
(SAR)PICK UP PHONE LISTEN:
Press zero...
Press zero...
PRESS 9
(Do not press 0,1,
2,3,4)
LISTEN
ID Message MESSAGE UNDERSTOOD? PRESS 9
LISTEN
ID Number
YOU
WANT TO
VALIDATE THE
CALL?
YES
PRESS 0
(VALIDATE) HANG UP THE
PHONE
YES NO
TALK TO
ELEVATOR CAR
NO
SAR CALLS TO
THE NEXT
NUMBER
RING RING

SAR plusCOM installation guide
C a r l o s S i l v a S A 13/20
ANNEX 1SAR plusCOM WIRING
+
|

SAR plusCOM installation guide
14/20 C a r l o s S i l v a S A
ANNEX 2SAR PLUSCOM MANUAL COMMANDS
In the following table,  means


checking out parameter value


programming or modifying parameter value
Basic commands for rescue service

Validation, conversation time extension and status query

External line request (only from intercom and if *45# is set to 1)
  
Car commutation on shared line (without effect using the intercom)

Checks out lift identifier
  
Forces the alarm equipment to interrupt the connection (hang up)
Lift identifier and telephone numbers programming and checking out (CAM code protected)
  
Lift identifier
   
Telephone #1, alarm call in car
   
Telephone #2, alarm call in car
   
Telephone #3, alarm call in car
   
Telephone #4, alarm call in car
   
Telephone #5, alarm call from car roof or under car
   
Telephone #6, periodic test call or dumping call
   
Telephone #7, periodic test call or dumping call
Parameter programming and checking out (CAM code protected) (default values)
   
Number of rings before picking up  to  (5 rings)
   
Privacy mode in car enabled  or disabled 
   
Wait for dial tone before calling: YES  or NO 
   
Maximum conversation time in minutes from  to  (4 minutes)
   
Push button service during conversation: none  or hang up 
   
Minimum time for pressing alarm in seconds from  to  (0: no minimum time)
   
Waiting time for validation in 30 second intervals from  to  (1: 30 seconds)
   
Car voice synthesis enabled  or disabled 
   
Log record full procedure: call for dumping  or lose data 
   
Alarm filter: activated  or deactivated 
   
Attempts to make alarm, end-of-alarm or low-battery calls from  to  (0 attempts)
   
Attempts to make test calls or data-dumping calls, from  to  cycles (1 attempt)
   
Permission of exterior call with interphone: enabled  o disabled 
   
Wait for the End Of Alarm command: Waits for EOA  or Auto-generates 
   
Microphone volume level from  a  (7)
   
Speaker volume level from  to  (5)
   
Car Synthesis volume level from  to  (5)
   
Car Synthesis language (see page 10) (English = 4) Default: Spanish
   
Programming language (see page 10) (English = 4) Default: Spa+Eng
   
Identification message enabled  or disabled 
   
Compatibility mode with external audio module enabled  or disabled 
   
Test calls without validation Enabled  or disabled 
   
Low battery or battery disconnected indication in the COP LEDs. Hide  or Show 
   
Alarm button pushing time to bypass filter T = n *5,  to  (6:30sec)

SAR plusCOM installation guide
C a r l o s S i l v a S A 15/20
   
Compatibility to P100 switchboard type. enabled  or disabled 
  
Consult or modify CAM, once introduced (0000: Default CAM)
   
Recording / playback of the message identification
Commands for basic remote surveillance (protected by CAT)
   
Checks out the lift current status (the device answers 5600 if no connection with Hidra)
  n 
Checks out the n th event ( n varies from 1 to 9, the lower the more recent)
  
Checks out the lift travel counter
Actions for authorized personnel
   
Local end-of-alarm. Leaves the equipment on standby until end-of-intervention
   
Enter CAM code: allows consulting and modifying SAR plusCOM parameters
   
Enter CAT code: allows using basic remote surveillance commands
   
End-of-intervention remote command. Equipment completely idles after hanging up
   
Reset of the low battery status
   
To force one call test immediately.

SAR plusCOM installation guide
16/20 C a r l o s S i l v a S A
ANNEX 3SAR PLUSCOM EN-627 CODE TABLE
Besides its capabilities as alarm equipment and transmission device, SAR plusCOM also
acts as data registration equipment.
To achieve this, it includes a log record in which it stores the data relating to the alarm
process and the data received from the Hidra controller, adding date and time
information. These records, up to 38 items, are encoded according to the EN-627
standard criterion, and allow monitoring relevant events, incidents or breakdowns
occurring in the lift.
Events or breakdowns in the lift are shown in the EN-627 code table shown in the
documentation provided with the HIDRAsystem controller.
Similarly, the events relating to the SAR plusCOM equipment are also recorded. Their
meaning is indicated in the following table:
EN-627 code table generated by the SAR plusCOM
Code
Description
5900
Start of an alarm with the equipment inactive
5901
Validation received from the rescue service
5902
Alarm button pressed with the equipment already on alarm
5903
End of conversation (hanging up)
5904
Declaration of end-of-alarm
5905
Declaration of end-of-intervention
5906
Alarm call attempts exhausted
5907
Test call or data dumping attempts exhausted
5908
Automatic end-of-alarm (12 hours after the alarm was started)
5909
Alarm aborted due to no telephone line available
5800
Power failure
5801
Restored power
5700
The battery has returned to normal charge level
5701
The battery has fallen below the programmed threshold
5702
Battery level too high. Probably it’s disconnected from SAR unit.
5600
No connection with Hidra controller
The log record may be transferred to a PC with SARLink. The nine most recent records
may be looked up manually (without the date or time information) calling with a phone
handset or with the intercom handset. Prior to consulting them, CAT protection code
must be entered.

SAR plusCOM installation guide
C a r l o s S i l v a S A 17/20
ANNEX 4 FAULT DIAGNOSTICS
Fault description
Possible causes
SAR plusCOM device does not make the call
from the car when the alarm button is pressed
1- The lift is in service, which inhibits the call
2- The push button is not connected or wired wrongly
3- Very noisy telephone line and the telephone
company signal (or PABX) is not identified
When SAR plusCOM device is called, it does
not pick up
1- Check that the SAR plusCOM is connected
2- Check that the telephone line is connected and
that its power is reaching correctly
3- Check that the SAR plusCOM is configured as
car#1, with the switches sw3 and sw4 in ON
position
4- SAR plusCOM board may be damaged
On calling SAR plusCOM device, the person
in the car cannot be heard
1- Privacy mode is activated
2- Microphone sensitivity level is very low
On calling from a SAR plusCOM, the person
who receives the call cannot hear the person
in the car
1- Microphone sensitivity level is very low
On calling from a SAR plusCOM, the
communication is interrupted after a few
seconds and it makes another call
1- Call validation is activated and the person
receiving the call has not pressed 
2- Call validation is deactivated but parameter 34
Type of telephone line is set to 1
On calling from a SAR plusCOM, the
communication is cut off or a lot of noise is
heard
1- The potentiometers are very high or unbalanced
2- The microphone is catching electrical noise due to
having a faulty coupling in the car operation panel
On calling from a SAR plusCOM,
communication is cut off after a few seconds
or the person who answers cannot hear
anything
1- The person answering the telephone should have
pressed  to validate the call and/or lengthen the
conversation time

SAR plusCOM installation guide
18/20 C a r l o s S i l v a S A
ANNEX 5 AUTONOMOUS INSTALLATION
It is compulsory to earth the device trough the J7 connector
The J2 connector is supplied unplugged to avoid the total discharge of the battery
1

SAR plusCOM installation guide
C a r l o s S i l v a S A 19/20
NOTES

www.carlos-silva.com
C a r l o s S i l v a
Soluciones y Sistemas Electrónicos para Control de Ascensores
Electronic Lift Control Solutions & Systems
Lösungen und Elektronische Systeme zur Aufzugsteuerung Solutions et
Systèmes Électroniques pour Contrôle des Ascenseurs
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Tel. [phone] Fax [phone]
www.carlos-silva.com
e-mail: [email protected]
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