Honeywell SUGPACK-UK User manual

800-19460-C
10/2015
-English-
Le Sucre™
Quick Installation guide
MANDATORY STEPS TO FOLLOW BEFORE BEGINNING
YOUR INSTALLATION ................................................................2
Panel Identification.............................................................................................2
STEP 1: Connecting Le Sucre...........................................................................3
STEP 2: Creating your account on Internet......................................................5
INSTALLING YOUR SYSTEM .....................................................6
Registering the « Badge Reader » or the keypad ............................................9
Registering the badges....................................................................................13
Registering the Door Contact..........................................................................13
Registering the motion sensor........................................................................14
Installing other peripherals..............................................................................16
Finalizing the installation.................................................................................16
Le Sucre pre-configured parameters ......................................16

2
MANDATORY STEPS TO FOLLOW BEFORE BEGINNING YOUR
INSTALLATION
Panel Identification
Please be sure to identify the type of panel you have as some slight differences exist in the installation
process from one version to another.
Sucre GPRS (SUGPACK-EU/SUGPACK-UK)
Sucre Box (SUEPACK -E)

3
Sucre Box+ (SUEPACK-EG)
STEP 1: Connecting Le Sucre
Sucre GPRS
A help video can be found here:
http://honeywell.total-connect.eu/video/lesucre.mp4

4
Sucre Box
A help video can be found here:
http://honeywell.total-connect-eu/video/sucrebox.mp4
Sucre Box+
A help video can be found here:
http://honeywell.total-connect-eu/video/sucreboxplus.mp4

5
STEP 2: Creating your account on Internet
1. Logon to the website https://tc20e.total-connect.eu
2. Click on “Create user” to create your account. You will then be asked to enter a 20 digit long ID
code. This code is printed on a sticker located on Le Sucre.
3. You will then be able to choose your username and password used to login the system. You
will also be asked to enter a valid email to be contacted in case of problem or forgotten
password.
All fields with * are mandatory.
Once you have completed the form, check the case at the bottom of the page to agree to the Terms and
conditions and click on “Next”.
The following message then appears: « Your account has been sucessfully activated ». Clik on the blue
button to continue.
A confirmation email will be sent to you reminding your login and password for the website.
Some information regarding the specificities of your system will also be given. If you haven’t
recived the email please check in the Spam directory also.
Now you can log in you account through the main page of the website.

6
INSTALLING YOUR SYSTEM
After logging in, the following message then appears:
1. The first step is to set your contacts: these are the people who will be notified by email or SMS
when an alarm or a problem occurs in your premises.
Up to three contacts can be set up. The first contact is usually yourself and is mandatory. The
second and third contacts are optional and can be skipped during the installation. You will be able
to modify these contacts at any time after the initial installation.

7
You have to use the international format when entering the contacts’ phone numbers. Example:
number starting with +44 for the UK or +33 for France.
2. Depending on your panel, you may have to enter a phone number corresponding to the SIM card
supplied with your system
You have to use the international format when entering the SIM card phone number.
After following the different steps on the screen, the connection with Le Sucre™ begins

8
The connection may take several minutes. Once the connection is established you will see the green icon
at the top right of the page: .
The system is now in the installation mode
3. Wait for Le Sucre™ to be recognized by the Website and to be displayed on the screen as
shown below :

9
You can now start to install your devices and sensors:
Registering the « Badge Reader » or the keypad
1. Badge reader
A help video can be found here:
http://honeywell.total-connect.eu/video/SPR-S8EZ.mp4

10
The badge reader plays a series of beeps and then 3 fast beeps. The Website shows the detection of the
new peripheral with the message in the upper strip: ”New Devicel incoming… ”
Wait for the badge reader to appear in the “Sensors and peripherals” section as shown below:
Set the location and the name you want to give to it : here the name is “Keypad” and the location is
“Entrance”.
Warning : To validate the name field you have to click elsewhere on the screen with the mouse.
The badge reader is now saved and registered on your system.