
7
4. Troubleshooting Guide
If you are experiencing a problem with your alarm, or a fault, and are unsure of the next action, please contact product
support at 1-877-542-5471 before discharging the battery. You may also write us at: Kidde, 1016 Corporate Park Drive,
Mebane, NC 27302, or visit our internet address at www.kidde.com.
Trouble Condition Visual Indications Audible Indications Action:
False Low Battery
(AC power
connected before
backup battery
activated) Amber
LED
blinks
every
5
seconds
Chirp every 60 sec, with voice
"Activate Battery."
* Rotate unit fully onto mounting bracket to activate
battery.
Low Battery Chirp every 60 sec, voice every 30
sec: “Replace alarm.”
Voice stops after 5 mins.
* Remove, discharge, dispose unit, and replace as soon
as possible.
Fault Mode Chirp every 30 sec.
Voice every 30 sec: “Error, see
trouble shooting guide”
After 5 mins: no voice message
* See Cleaning Your Alarm section.
*
Push button once to attempt to reset the unit.
* Red LED will blink out an error code (number of
blinks) when button is pushed. Report the number of
blinks to customer service if needed.
* If error persists, or if customer service directs, remove,
discharge, dispose unit, and replace as soon as
possible.
End of Unit Life Amber LED blinks
twice every
5 seconds.
Double chirp every 30 sec. First 5
mins: Voice every 30 sec: “Replace
alarm, press button to temporarily
silence.” Voice stops after 5 mins. Voice
“Temporarily Silenced” after button
push (first 7 days only). After 7 days,
chirps continue, with voice “Replace
Alarm” every 30 sec for 5 mins.
*
Push button once to silence for 24 hrs. (Push button
again to clear HushTM and perform a test.)
Note: 7 days after End of Unit Life begins, the
notifications cannot be silenced.
* Remove, discharge, dispose unit, and replace as soon
as possible.
Network Error Amber LED blinks
every 5 seconds.
Chime every 30 secs. Voice every 30
sec: “Connection lost, press button to
temporarily silence.” After 5 min: no
voice messages. Voice “Temporarily
Silenced” after button push.
* Push button to temporarily silence for 24 hrs. (Push
button again to clear HushTM and perform a test.)
* Call customer service.
* If error continues, remove, discharge, dispose unit,
and replace as soon as possible.
Loss of Wi-Fi
Connection
(NOTE: Wi-Fi
features do not
function without
AC power.)
None None *
The unit will attempt to re-connect on its own. After 10
consecutive mins of lost connection, you will receive a
notification of “Contact Lost” in your mobile App.
* Contact customer service. If error persists, or if
customer service directs, remove, discharge, dispose
unit, and replace as soon as possible.
Stuck Button None Chirp every 4 sec. * Push button to dislodge it from being stuck. If button
cannot be unstuck, remove alarm, discharge, dispose
unit, and replace as soon as possible.